crystalpbx programmingmanual-rv03

8/11/2019 crystalpbx programmingmanual-rv03

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Crystal Programmers Guide

S. N. Electrotalk Industries2

1. CHANGING PASSWORD

1.1Programmers

To set newpassword:

+ Dial old password

You shall getC.A.T.

+ Dial 891 XXXX

Where XXXX is any fourdigitcode.You shall again getC.A.T.

The newpassword is now89 XXXX

NOTE:

The defaultpassword is 890000

1.2 Users

+ 892 XXXX

XXXX =New password

Default users password is89 1111


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2.1ClearingFeatures of a Particular Extn.

Following features of a particular extn. can be clearedwith a single command

Auto callbackCall forwardFollowmeAlarmsDynamic lockHotline

To clear above features,

Dial

+ 863 +Extn. number


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S. N. Electrotalk Industries 5

3. SETTI NG TI ME/DATE

To set time/date,

Dial

+ 82 Date Month Year Day HR MN.

Where Day = 1 for Sun7 for Sat

Year = 01 for200102 for 2002

HR MN = Time in 24 hour format

Example :To set 2.05 P.M., 1stJ une, Thursday2001,

Dial

+ 82 01 06 01 5 14 05

4. CLASS OF SERVICE

To programme anextensionforISD/STD orlocal dialingDial

+ 94 Extn XY

Where X (Day mode) = 1 for ISD2forSTD3 forLocal4 for Intercom

Y(Nightmode) = 1 for ISD2forSTD3 forLocal4 for Intercom

In default, all extensions are in level 33.


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7. TONE / PULSE

To set a junction fortone/pulse dialing mode,

Dial

+ 90XY

Where X = J n. No. 1 for 61...Y = 1 forPulse

2 for Tone

In default, all jns. are inpulse dialingmode.

8. TRUNK GROUPING

Two trunk groups are possible which can be accessed bycode "0" and"5". To programmea J n.inanyorbothgroups,

Dial

+ 91XYZ

Where X = J unctionnumber

Y = 1 if J n is to be in "0" group2 if J n is not to be in "0" groupZ = 1 if J n is to be in "5" group

2 if J n is not to be in "5" group

+ Example :

To set 61/62 in'0' group and 63 in'5' group, programme

91 1 12 (for J n. 1 in only"0" group)91 2 12 (for J n. 2 in only"0" group)91 3 21 (for J n. 3 in only"5" group)

In default, all junctions are in both '0' and '5' group.


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9. CLI EXTENSION

If you install a CLI telephone on any extn., you can availfollowingthreefeatures

A) Callingextn. numberdisplay.

B) Amountof callaftergoingON HOOK (in fixedsystemsonly)

C) CLI numberofthecallerduringanincomingcall(providedthe CLI interface unitis attached)

D) This CLI numberis also shown onthe extn. onwhichthe call is transferred (infixed systems only)

If you are connecting a CLI telephone instrument on anyextn., you shall haveto programme that extn. for CLI.

For this,

Dial

+ 27Extn. No. XYZ

Where X =Callingextn. number display

Y =Numberdisplay duringroundrobinring

Z =Numberdisplay during transfered call

1 =Fordisplay ON

2 =Fordisplay OFF

To enable anextn. for all threedisplays,

Dial

+ 27 Extn. No. 111

To enable all extns. forCLI,

Dial

+ 27 111

In default, all extn. are disabled for CLI.


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10. FEATURE GROUP

Following features are available inthe Pigeon system

Feature name : Feature number

Internal dialing : 00

Call hold +Call park : 01

Call transfer : 02Conference : 03

Call pick up : 04

Hotoutward dialing : 05

Dynamic lock : 06

Alarms : 07

Call forward : 08

Call follow me : 09Auto call back : 10

Interrupt+barge-in : 11

Monitor : 12

Trunk reservation : 13

Auto redial-low priority : 14

Auto redial-highpriority : 15


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Following10combinations of features arepossible

To allot a particular group to any extn

Dial

+ 31ExtnNo +X Y

Where X = Day group codeY = Night group code

In defaultthe extns are in groupno. 66

10.1Changing FeatureGroupTable

You can change the features allotedto any group.

To change,

+ Dial

25-X-F00 -F01 -F02 ...............F15

Where X = GroupnumberF00-F15 = Feature number

1 = To enable feature2 = To disable feature

Feature No. 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

Group #0 N N N N N N N N N N N N N N N N

Group #1 Y N N N N N N N N N N N N N N N

Group #2 Y Y Y N Y N N N N N N N N N N N

Group #3 Y Y Y N Y Y Y N N N Y N N N N N

Group #4 Y Y Y N Y Y Y Y N N Y N N N N N

Group #5 Y Y Y N Y Y Y Y Y Y Y N N N Y N

Group #6 Y Y Y N Y Y Y Y Y Y Y Y N N Y N

Group #7 Y Y Y Y Y Y Y Y Y Y Y Y N Y Y Y

Group #8 Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y

Group #9 Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y


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For Example :

To allot feature no. 2,7 and 8 to group number5,

Dial

+ 25-5-2-2-1-2-2-2-2-1-1-2-2-2-2-2-2-2

In this way, all '9' groups canbeprogrammed for differentfeatures.


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14. FL ASH TI MI NG

Each extensioncanbe programmedto haveits own hookflash timings, as per the flash timing of the telephoneinstrument connected on thatextension.

To programme,

Dial

+ 36 +Extn. number +Y

Where Y = 2 for H/F time of 200 ms3 forH/F time fo 300 ms. . . . . . . .9 forH/F time of 900 ms

In default, the flashtiming for all extn. is 600 ms.


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15. ACCEPTED AND DENIED TABL E

Forsettingof allowed numbers,

Dial

+ 241 X Y ZZZ.... Flash

andfordenied numbers

Dial

+ 242 X Y ZZZ.... Flashwhere X = level (0 to 9)

Y = locationofthenumber(0to9)inthislevelZZZ..= number (max. 14digits)

For allocating a particularlevel to any extn,

Dial

+ 243 XX YZWhere XX = Extn. number

Y = DaylevelZ = Nightlevel

To wash the complete table, and extn. levelsetting,

Dial

+ 244

Example 1:-Extn. 202 is to be allowed all STD numbersof Mumbai and only one particular number 079 4301201of Ahmedabad and no other STD / ISD numbers thenprogramme 022 in level 0 / location 0, 0794301201 inlevel 0 / location 1 of allowed table and 0 in level 0 /location0 of denied table.Dial

+ 241 0 0 022 Flash (This shall allowallnumbersexceeding022)

+ 2410 1 0794301201 Flash (This shall allowallnumbersmatchingor exceeding0794301201)


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+ 242 0 0 0 Flash (This shall deny all numbersstarting from 0 except thosein the allowed group)

+ 243 202 00 (Toallotlevel0toextn.202,bothin day/nightmode)

Now when 202 dials 0222342012, then the number isallowed as 022 matches with the allowed number. But ifhedials 0212342012thenthis numbershallnotmatchwithany number in the allowed group. Now the system shall

checkinthedenied group, where thefirstdigit0matcheswith 0of the deniedlistand hence dialingwill bedenied.

Example 2 : - Extn. 204 is to be allowedall local numbers,except mobile numbers startingwith 98, trunk booking by180, and those starting with 95 except 95012042, then

Dial+ 2411 0 95012042 Flash (To allow this number)+ 242 1 0 98 Flash (To deny all numbers matching

or exceeding98)+ 242 1 1 180 Flash (To deny all numbers matching

orexceeding180)+ 242 1 2 95 Flash (To deny all numbers matching

or exceeding95)+ 243 204 11 (To allot level 1 to extn. 204)

Example 3 : - For 95 lock

+ 242 8 0 95 Flash (To deny all numbers matchingor exceeding95)

+ 243 Extn No. 88 (To allotlevel 8 to that extn.)


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16. HOTEL PROGRAMM I NG

16.1Guest / Servicegroup programming

This facility is basically specific for hotels only. It helps toclassifyeachextensionunderservicegrouporguestgroup.Broadly there canbe following three types of groups:

1) Individual guest group ('0'group) :

This is the groupofindividualguests who onlyneedtocall service group extensions. They cannot call any

other roomnumber.2) Guest group ('1'to '8' group) :

This is foragroupofmorethanoneguests andoccupyingmore than one rooms. These guests can call servicegroup extensions and other extensions of the samegroup

3) Service group ('9'group) :

This group ofextensions includes operator/hotel staffand management. Any extension can call this groupand this group cancall any other extension.

To assign group to anextension,Dial

+ 38 - Extn. number - Group number

16.2 Floor servicedestination

You can seta roomservice extn. seperately for eachfloor.Access code for roomservice for all floors shall be same(default 38), but the ring shall go to corresponding roomservice extn. dependingon the callers floor.

For example :If theroom210 onsecondfloorcalls for roomservice, ring

should go to the roomservice extension on second floor.Similarly, ifroom415 onfourth floor calls for roomservice,ring should go to roomservice extensionon fourth floor.Thishelps the hotel managementstaffto address to guest'scall in more efficient and quicker manner. This feature isalso known as floor service.


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In this,Each extn. is assigned a floor group.Each group offloors is assigned a service extensionandRoom/ floor service access codeis defined.

To assign floorto anextension,Dial

+ 305 - Extn. number - Floor number

To assign a service extn. to a floor,Dial

+ 2042 - Floor number - Extn. number

In default floorservice extn. for all floors is 22/202.

To assign room/floorservice code,

Dial

+ 2041 - XX #

Where XX is any two digitnumberfrom30 to 38.

Default floor service code is 38.

For Example :Consider a hotel with nine rooms spreadover three floors with three rooms on each floor. Roomnumbers 202, 203, 204, 206, 207 and 208 are used forindividual guests (group 0) whereas roomnumbers 210,211 and 212 are for guest group(1 to 8 group).

The service extn. numberforeachflooris as shown.

O P E R A T O R 2 0 1

202

Room1

203

Room2

205

RoomService

206

Room4

210

Room7

211

Room8

212

Room9

204

Room3

207

Room5

208

Room6

209

RoomServiceINDIV

IDUAL

GUEST

GROUP

GROUP

GUESTS

FLOOR

1

FLOOR

2

213

RoomServiceFLOOR

3


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19. CAL L PRI VACY

Call privacy fromthree types of calls is possible

X =Barge-in / Interrupt

Y =Incoming trunk call beeps

Z =D.I.D. calls

To set privacy forany ofabove,

Dial

+ 303 Extn. number XYZ

Where X = 1 for Privacy ON2 for PrivacyOFF

Y = 1 forPrivacy ON2 for PrivacyOFF

Z = 1 for Privacy ON2 for PrivacyOFF

Example:Tosetcallprivacyfrombarge-in/interruptonextn.23,

Dial

+ 303 23 122

During incoming round-robin call, if any extn. in theround-robin group is busy he will get incoming call beeps.If you want that the busy extn. should not get beeps butthatthe callshoulddirectlyjumpthebusyextn,say22(i.e.callprivacy fromincoming trunk call beeps) then

Dial

+ 303 22 212

If you donotwantbeeps onany extn., then programme allextn. in the round-robin group as 212.

In default, all three privacies are OFF for all extns.


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caller answers the call on the 1st ring itself (the systemdoes not get time to detect ring back tone) then ACPDmaturitymightfail.

If you are veryparticular notto miss any call then keepthejunction onmode 2. Inthis caseeveniftheACPD maturityfails, after40seconds the systemshall assume the call tobe mature and shall start the call timer. Calls which havematured on CP D logic shall be printed with remark 'C' inthe print out, and calls maturedon time out basis shall beblankintheremarkcolumn.Mode 2is thebest suggestedmode.Thetimeoutdelayisprogrammablefrom01to99sec.

To set this value,

Dial

+ 213 XX

Where XX is time from01 to 99 sec.

If the ring back tone from your P&T exchange is not ofstandardfrequencythenyoushallhave to keepthejunctionontime out mode only - ie. mode 1.

In this mode all calls will be registered.

In default, the value of time out delayis 40 seconds.


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21. SI MULTANEOUS/ R-ROBIN

Dial

+ 46 J N NO X Y

Where X (Daymode) =1 for Round-robin2forDelayedsimultaneous3forImmediatesimultaneous

Y (Nightmode) = 1 forRound-robin2forDelayedsimultaneous

3forImmediatesimultaneousIn default, all junctions are in round - robin i.e. '11' mode.

22. GLOBAL NUMBER

To set global numbers,

Dial

+ 88 +location code (10 to 99) +J n No. +External No. +#

NOTE :

You can programme a maximumof16 digitnumber. If thenumber is less than 16 digits, dial #or H/F, to store thenumber andget acceptance tone.

If default, no external number is setas global number.


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23. REMOTE PROGRAMMI NG

Youcanprogramme the PigeonEPABX froma remote endalso.

Wheninspeechmode with any extension, asktheuser to

+ H/F and dial 3999

You shall come back in speech mode with the user. Noweither you oruser shall dial

+ Main password (i.e. 0000)After 5 seconds,

& You shall get acceptance beeps.

+ Now start programming.

To come out ofprog. mode,

+ Dial 0.

Theprogrammerandthepersonatcalledextn. cantalksoftlyduringprogrammingalso.Afterdialing'0'the conversationcan continue normallyagain.

Programming canbe done in DTMF mode only.


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24. AUTO CAL L DISCONNECTOR

24.1Toset ACD for local call

Dial

+ 8031 +Extn. number +XY

Where X (Day mode) = 1 for ACD ON2 for ACD OFF

Y (Night mode) = 1 forACD ON2 for ACD OFF

In default, the ACD is OFF inboth day& nightmodes.

24.2Toset ACD for STD call

Dial



24.3To set ACD for Incomingcall

Dial+ 8033 +Extn. number +XY


24.4To set ACD beep only without disconnection

Dial


Where X (Daymode) = 1 for beep only(DisconnectionOFF)2 for DisconnectionON

Y (Night mode) = 1 forbeep only(DisconnectionOFF)2 for DisconnectionON

In default, there is neither any beep nor disconnection.

Example :

A) To set ACD on extn. 21 for local calls in day mode &


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STD calls both in the day/ Night mode

Dial

8031 21 12 ACD for local call in day mode8032 21 11 ACD for STD call in day & night modes

B) To set foronlywarning beep onextn. 26 forSTD callin both Day / Nightmodes,

Dial

8032 26 11 ACD for STD call in day/night mode8034 26 11 ACD OFF, only beeps

24.5 ACD warningtimers

ForACD a warningbeepis givenaftera programmedtime.60secondafterthebeep,thejunctionlinewillbedisconnected.This beep time can be changedas follows.

1) To set local call warning timer

Dial

+ 21726 +XXWhere XX =time in sec. (010 to 240. Default is 240)

2) To set STD call warning timer

Dial

+ 21727 +XX

Where XX =time in sec. (010 to 240. Default is 120)

3) To set incoming call warning timer

Dial

+ 21728 +XX

Where XX =time in sec. (010 to 240. Default is 240)


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25. CAL L BUDGETI NG

25.1To activatecall budgetingon an extn.

Dial

+ 3021 +Extn. number +X

Where X = 1forON2forOFF

In default, call budgeting is OFF for all extensions.

25.2To Set budget amount

You can seta budgetamountforany extension. Oncethetotal call amount of that extension crosses the budgetedamount, theextensionshall getlockedforSTD calls.To setthis budgetamount,

Dial

+ 3022 +Extn. number +YYYY

Where YYYY=Rupees from0001to 9999


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26. FL EXI BLE NUMBERING

To change any extn no.,

Dial

+ 37 XXYYY Y

Where XX = Hardware portnoi.e.01forextn21/20102forextn22/20215forextn.35/215

YYY Y = Anyflexiblenumber.

NOTE :

Dial #if numberis of 1,2 or3 digits.

Example :To assign number4000 to 21 and 588 to 26,

Dial

+ 37 01 4000

+ 37 06 588 #

Numbers with common startingdigits cannotbe allotted tootherextensions.

For example :If 4012 is used for any extn. then youcannot set40 or 401 for any other extn.

NOTE :

For expandable systems, remove the firstdigit to get portnumberi.e....201is portno. 01, 266 is portnumber66 etc.


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27. TWO DIGIT NUMBERI NG

In expandable systems, extn. numbers are in 3 digit andstartfrom201...........However, if you are installing a 618 system, you have anoption to set all numbers in 2 digits starting from 21. Toconvert1st18extensionsinto two digit,

Dial+ 281

.Now, 1st 18 extensions will be numbered21 to 38and19th extn onwards numbering shall startfrom4539.

NOTE :1) Once 2 digitnumbering is set, call pick upshall be by

*4.While setting flexible numbering, if you would like to allotsay number 2110 to any extn. it won't be possible as 211extension is already there. In such case, one will have towashoutALL extensionnumbers.To doso,

Dial+ 283

With this, all extension numbers will be washed. You shallhave to now feedinAL Lextension numbers.

To revert back to default3 digitstarting from201,Dial

+ 282

2) If youdesireto have twodigitextn. numberingbeyond18th extn. you cannot use numbers 45and 46.


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28. TO SET J N FOR D.I.D MODE

Dial

+ 43 +J n. number+XY

Where X (Day mode) = 1 for ON2forOFF

Y (Night mode) = 1 forON2forOFF

In default, nojunction is setforD.I.D mode.

29. TO SET J N FOR DOSA

Dial

+ 45 +J n. number +XY



DOSA call is made through an extension and that extn.also has to be allowedDOSA facility. To allow,

Dial

+ 35XXY

Where XX = Extn no.Y = 1 forON

2forOFF

In default, no junction or extn. is setfor DOSA mode.

30. SETTI NG OF VI RTUAL EXTN. PASSWORD

Dial

+ Dial 306 +Extn. number +XXXX

where Extn.no. is from3900-3989XXXX = Four digitpassword

Default password for all extensions is "1111".


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31. TO SET ECF FOR ANY J N

To set junction forECF mode,

Dial

+ 521 +J n. number +XY



In default, no junction is setfor ECF mode.

31.1To makea J n. pair for dialingout

For incoming ring on 1st J n., a 2nd J n. shall be latchedON. To make this pair,

Dial

+ 522 X Y

Where X =1stJ n for incoming call

Y =2nd J n. through which the number hasto be dialed out

Example :

For J n. 1 set on ECF mode, you want the number to bedialed out fromJ n. 3 then

Dial

+ 522 13

31.2To set thenumber

For the numberto be dialed fromthe 2nd J n.,

Dial

+ 523 +1st J n. number +ZZZ...#

Where ZZZ... is the number to be dialed out.

NOTE :

Firstjn. no. is the junction whichlatches onfirst duringanincoming call and not the second junction through whichthe number is dialed out.


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The system will restart and entire module will be set formusic on hold.

NOTE :

When set on music-on hold mode, no voice relatedprogramming is possible. The feature has to be firstremoved. For this,

Dial

203 4 0This command shall enable othervoice programming.


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34. VOICE GUIDANCE ON / OFF

To setvoicemessage foranyjunctiononDISA/FAXmode,

Dial

+ 532 X YZ

Where X = J unctionnumber

Y (Day mode) = 1 forvoice ON onthat jn.2 forvoice OFF onthatjn.

Z (Night mode) = 1 forvoice ON onthat jn.2 forvoice OFF onthatjn.

NOTE:

Indefault, thefeature is OFF foralljunctions inbothmodes.

35. SETTI NG OF SERI AL PORT

You can configurethe serial portforeitherattachmentto aremote displayunitor forcomputer interface. To set,

Dial

+ 731 XWhere X = 1 for Remote display

2 forComputerinterface

In default, the systemis setin 7311 mode.

36. TWO L INE CORDLESS TEL EPHONE RINGTwolinecordless telephones requireadifferentringingpattern.If youshall beconnecting this telephone onany extn,thentoprogramme thatextn,A) For fixed systems,

Dial

+ 29 Extn. number 1

B) Forexpandablesystems,

Dial

+ 36 Extn. number 9


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37. REL AY PORT ON/OFF TI ME SETTING

Up to 10 sets of timings can be programmedfor the relayto switch ON/OFF automatically. To set,

Dial

+ 2051 HH MM SS (ON) HH MM SS (OFF)

Where HHMMSS (ON) =TimeforrelaytoswitchONHHMMSS (OFF)=TimeforrelaytoswitchOFF

You can programme 10 suchsets of timings.For example:To programme ON/OFF timings as,

ON OFF

8.00 A.M. 8.40 A.M.

10.00 A.M. 1.00P.M.

3.00P.M. 3.30P.M.

Dial

+ 2051 08 00 00 08 40 00+ 2051 10 00 00 13 00 00

+ 2051 15 00 00 15 30 00For programming a new setof timings, you shall have toerasethe old table. To do so,

Dial

+ 20521


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40. PRINTER SPOOL ER PARAMETERS SETTING

40.1To clear ASMDR Buffer

To clear all storedcalls,

Dial

+ 710+XXXX

Where XXXX is main password

40.2ON line/OFF lineand L ocal/ STD call storageIf you shall keep a printer permanently connected to thesystem, you can programme it for ON line mode & if not,keepitfor OFF linemode.

Further, you can also programme to store all calls in theASMDR buffer or to ignore local calls & store onlySTD/ISD calls.Toprogramme,

Dial

+ 22 XY

Where X = 1 for ON line

2 forOFF lineY = 1 forall calls storage2 for onlySTD/ISD call storage

40.3Settingof unit rate

To set the amount for1 unit,

Dial

+ 2611 RR PP

where RR =RupeePP =Paise

In default, the amountsetfor one unitis Rs. 1.50.


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40.4Settingof timeslabs

The unitrate varies fromfull rate to quarter, depending onthe time, which in defaultis as follows :

0600 Quarter to one third

0700 One third to half

0800 Halfto full

1900 Full to half

2030 Half to one third

2300 One third to quarter

0600 for ISD discounted rate end timer

2300 for ISD discounted rate start timer

If required, one can change the timings as follows :

FOR STD CALLS :

2621 HR - MM for Quarter to one third time

2622 HR - MM for one thirdto half2623 HR - MM forhalf to full

2624 HR - MM forfull to half

2625 HR - MM for half to one third

2626 HR - MM for one thirdto quarter

FOR ISD CALLS :

2627 - HR - MM for full rate to discounted rates

2628 - HR - MM fordiscountedrates to full rates


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B) To set service charge for STD / ISD call

To add service charge forSTD/ISD calls,

Dial

+ 26 13 RR PP

Where RR =Rupee

PP =Paise

In default, no service charge is added.

40.6Single / Multipleservicecharges for local calls

In certain applications like in office , the service charge isaddedonlyonce fora local call. This does notdepend onthedurationofthecall. Whereas inhotel/motelapplications,if the local call durationis more than programmedtimer, itmay be considered as a fresh call and multiple servicecharges are added.

For single service charge,

Dial

+ 2662-2While formultiple service charge,

Dial

+ 2662 - 1

For Example :For a local call pulse rate of 180 sec. withunit charge of Rs.1.50 per call and local call servicecharge of Rs.5.00, if a call is made for 340 seconds thecost of call in case of single service charge is Rs 8.00while the cost of call in case of multiple service chargeis Rs.13.00.

In default, the service charge is single .


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40.7Percentagebased servicechargefor STD calls

Sometimes thehotel STD service chargeis basedonthe percentage of total call cost.

To activate percentage basedservice charge,

Dial

+ 2666-1

andtodeactivatethepercentagebasedservicecharge,

Dial+ 2666 - 2

To set the service charge percentage,

Dial

+ 2614 -PP

Where PP =Percentage chargeon total call cost.

In default, 0 % service charge is set.

For example : Suppose the service charge percentage issetat5%ofthetotalbill amount. Now, iftheamountcomesto Rs.100, then the total bill would be Rs. 105.

40.8Unit increment at the end of STD Call :

The hotel owner may sometimes desire to increasethenumberofunits byone atthe endofSTD call. Thisis known as " J umping". To enable jumping,

Dial

+ 2667-1

andto prevent/ disablejumping,

Dial

+ 2667-2

For Example : Assume call duration is 120 sec. with12sec/unitrate, in standardnormal method,

numberofunits =(120/12) +1=11but after jumping, number of units =11+1 =12

In default, the unitincrement for STD call is OFF.


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40.9Print completereport or only summary

Whenever you give a printout command you can have aoption to get a detailed printout or to get only thesummary.

+ Dial

2663 - 1 (By default) for compete print out report

2663 - 2 for only summary printoutreport.

40.10 Storing of incoming calls

You have anoption to store ornottostore incoming calls.

To enablestorage,

Dial

+ 231

Andto disable storage,

Dial

+ 232

In default, no incoming call is stored.

40.11 Selection Of Originating / Terminating extn

In extn. wise print out report, you can have an option tochoose eithertheoriginatingextn. ortheterminatingextn.

Dial

+ 2664 - 1 (By default) forteminatingextn. wise report

+ 2664 - 2 fororiginating extn. wise report

Further, youcansetto charge callcostto terminatingextn.by

+ 26651 (By default)

andto originatingextn. by+ 26652


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40.12 Programmeof STD / ISD codetable

Following pulse rate combinations are available inPigeon EPABX systems.

Default pulse rate table:

Forall STD / ISD calls, code 08 is used indefault.

Pulse Rate Full Half OneThird QuaterCode Rate Rate Rate Rate

00 300.0 300.00 300.0 300.0

01 180.0 180.0 180.0 180.0

02 90.0 90.0 90.0 90.0

03 036.0 048.0 048.0 048.0

04 012.0 024.0 036.0 048.0

05 008.0 016.0 024.0 036.0

06 004.0 008.0 012.0 016.0

07 003.0 006.0 009.0 012.0

08 002.0 004.0 006.0 008.0

09 002.0 002.0 002.0 002.6

10 001.2 001.2 001.2 001.6

11 001.0 001.0 001.0 001.2

12 000.2 000.2 000.2 000.2

13 000.1 000.1 000.1 000.1


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40.13 To Change STD/ISD CodeTable

If desired, the pulse rate settings of above table can bechanged. To programme newpulse rate,

Dial

+ 263 - full rate - Half rate - One third rate - quarter rate- pulse rate code

The pulse rate is inXXX.X format.

Example : 1To programme pulse rate code 09, with fullrate =2.0, half rate =2.0, one third rate =4.0 and quarterrate =4.0

Dial

+ 263-0020-0020-0040-0040-09

2. To program pulse rate code 12, with full rate = 1.2half rate =2.4, one third rate =2.4and quarter rate =2.4,

Dial

+ 263-0012-0024-0024-0024-12

40.14 STD/I SD codetableThe STD/ISD code tablecontains the listofSTD/ISD codeswith proper pulse rate code. Each STD/ISD code has itscorresponding pulse rate code given against it forcalculating costof any call. The systemshall firstsearchfor thebestfitting STD/ISD code and then gets pulse ratesfromthe pulse rate code given against it.

Crystal EPABX allows one to programme maximumof500STD/ISD codes. Thecapacityis sufficientas itis possibleto compress manySTD/ISD codes inascendingorder withtheirapplicable pulse rate codes written againstthem.

Steps for preparing STD/ISD code table1) Selection ofSTD/ISD codes having first2,3or 4 common

digits and same pulse rates.

2) Selection of this group of STD/ISD codes andfinding the minimum common digits.


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To setpulse rate code of01 forlocal calls (which can startwith digit2/3/4/5/6/7 or 8),

Dial

+ 264 2 01 #264 3 01 #264 4 01 #264 5 01 #264 6 01 #264 7 01 #264 8 01 #

To delete a code fromthe table,

Dial

+ 265 XXXXX #

Where XXXXX is STD code

NOTE :

If you intend to change the unit rate for a particular STDcode, first delete the oldcode andthenprogramme fresh.

To delete the complete code table,

Dial

+ 260 ABCD DCBA

Where ABCD is the main password

NOTE:

When giving a MEMORYclear, STD code table & printerbuffer are not cleared. For a new installation, clear abovetwo tables individually.


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41. TI MERS

Youhave anoptionto change the timervalues forfollowingfeatures

41.1Call park (Default value- 30 sec)

+ 211 - XX

XX =Time from01 to 99 sec.

This is the time forwhich a parkedcallshall remainparked

before itrings back on the extension.41.2Round-Robin RingTimer (Default value- 18 sec.)

+ 212 - XX


This is the duration for which any extension shall ringduring round-robin ring, before the ring is transferred tothe next extn.

41.3Call maturity delaytimer (Default - 40 sec)

+ 213 - XX


This is thetimeafterwhichanoutgoingcallshall beassumedto be mature in the time out mode (for storage ofcall in printer buffer).

41.4Redial Timer (Default - 03 sec)

+ 215 - XX


Defines how long the systemshall waitafter dialing71/#to dial out the redial number.

41.5 DOSA reminder beep timer (Default - 30 sec)

+ 216 - XX


DuringDOSA, beep is givenafterevery 30 sec, to remindthe user to extend the call. This beep duration can beincreasedbyabove programming.


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41.6Dial tonepresent timer (Default - 07 sec)

+ 21700 - XX


Defines howlong dial toneshouldcontinueafter liftingthehandset.

41.7Ringback tonetimer (Default - 45 sec)

+ 21701 - XX


It is the time for which anextension shall keeponringingfor any internal call.

41.8 Busy ToneTimer (Default - 05 seconds)

+ 21702 - XX


It is the time for which the extn receives busy toneafter calling ona busy extn.

41.9Error toneTimer (Default - 07 sec)

+ 21703 - XX


It is thetime for whicherrortone continues afterperforminganywrongoperation.

41.10 Confirmation ToneTimer (Default -05 sec)

+ 21704 - XX


It is the time for which confirmationtone continues beforeshifting to dial tone when any feature command is givendirectly on dial tone.


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41.11 Programming tonetimer (Default - 15 sec).

+ 21705 - XX


Itis thetime forwhichthesystemwaits duringprogrammingbeforechangingprogrammingtoneto error tone.

41.12 Programmeerror tonetimer (Default -03sec)

+ 21706 - XX


It is the time, during programming for which the systemgives error tone before changing to programming toneautomatically.

41.13Confirmationtonetimer during prog.(Default - 02sec)

+ 21707 - XX


Defines the duration for which you shall get confirmationtone after programminganyfeature.

41.14 J n. last digit dialingtospeech wait timer/I nter - digitwait timer (Default - 06 sec)

+ 21708 - XX


This is the time for which the system shall wait afterdialing the lastdigit(foranyoutgoingP &T call) afterwhichitshall not accept any dialingdigitand shall go to speechmode (for call transfer etc). This timer is same forinter-digit andlastdigitwait time in fixed systems.

However, forexpandable systems the lastdigitto speech

wait timeris to be setbythe command+ 21733 - XX



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41.15 J n. first digit dialingwait timer (Default - 15 sec)

+ 21709 - XX


After seizing a J n line, system shall wait for this timeduration. If no digit is dialed for this duration, then thecall shall go in for transfer mode.

41.16Auto call back ringtimer (Default - 45 sec)

+ 21710 - XX


It is the time for which the extn. rings for auto call backrequest operation after the caller extn. or trunk becomesfree.

41.17 Interrupt request timer (Default - 45 sec.)

+ 21711 - XX


Itis thetime forwhichthecallerpersongets beeps intimating

himabout yourcall.41.18 Barge- in timer (Default - 05 sec.)

+ 21712 - XX


It is the time for which music is heard before gettingconnected to the busy extn.

41.19Alarm ringtimer (Default - 90 sec)

+ 21713 - XX


This is the time for which anextn. shall ring foranalarmcall.


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41.25 Transferred call ring timer (Default - 20 sec)

+ 21719 - XX


This is the time forwhich anextn. to which any P&T call istransferred, shall ring before the call returns back to theoriginal extension.

41.26 DISA - DOSA music timer (Default - 05 sec)

+

21720 - XXXX =Time from01 to 99 sec.

It is the time for which the caller receives music beforehearing DISA/DOSA beeps.

41.27 DISA - DOSA beep Timer (Default - 05 sec)

+ 21721 - XX


It is the time for which the caller receives beeps duringwhich he has to dial the extn. number wanted byhim.

41.28 DISA ringTimer (Default - 30 Sec)+ 21722 - XX

XX =Time from01 to 99 sec.It is the time for which the extn rings to respond to DISAcall. If thecall is notanswered, itreturns backto firststageandthecallergets one more chanceto trysome otherextn.

41.29 Fax Detection wait Timer (Default - 06 sec)

+ 21723 - XX


Itis thetimeforwhichthesystemwaits todetectthe faxtone.

41.30 L ongcall timer 1 (Default - 03 min)

+ 21724 - XX

XX =Time from01 to 99 min.

If the call duration exceeds this timer ' ' is printed inremark column of printoutreport.


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41.31 L ongcall timer2 (Default - 06 min)

+ 21725 - XX

XX =Time from01 to 99 min.

If the call duration exceeds this timer, ' ' is printedin remark column of printoutreport.

41.32ACD timer for local call (Default -240 sec.)

+ 21726 - XX


It is the time allowed for a local call to be made by anyextn. after which the callingextn. receives warningtone.

41.33ACD timer for STD call (Default - 120 sec.)

+ 21727 - XX


It is the time after which the extn. talkingon STD call getswarningtone.

41.34ACD timer for incomingcall (Default - 240 Sec)

+ 21728 - XX


It is the time after which the extn gets warningtone whilespeaking to the incomingcaller.

41.35ACD good-byetimer (Default - 60 Sec.)

+ 21729 - XX


It is thetime for whichthesystemwaits aftergivingwarningtone before releasingthe junctionforcefully.


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S. NO. PROGRAMME COMMAND

APPENDIX A CONTD.

49. Halfto full rate conversion time 2623+HH-MM

50. Full to halfrate conversion time 2624+HH-MM

51. Half to one-thirdconversion time 2625+HH-MM

52. Onethirdto quarterrate conversiontime 2626+HH-MM

53. Discountedrate end time forISD 2627+HH-MM

54. Discountedrate start time forISD 2628+HH-MM

55. Pulserate tableentry 263+full+half+onethird+quarter+pulse

rate code

56. STD code table entry 264+STDcode+pulserate code +#

57. Delete STD code table entry 265+STD code +#

58. Setholidayrate enable/disable 2661+1/2

59. Multiple service charge for local calls 2662+1/2

(enable/disable)60. Fixedorvariable service charge for 2666+1/2

STD (enable/disable)

61. Unitincrement atthe end ofeach 2667+1/2

STD call(enable/disable)

62. Deleting whole STD code table 260+password+reverse password

63. Setnewprogrampassword 891+newprog.password

64. Set new user password 892+newuserpassword

65. Set voice messages count 202+1/266. Setfeature-messages 203+feature+message

type (1/2)


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APPENDIX A CONTD.

67. Floor service code 2041+XX+#

68. Floor service destination 2042+Floor+extn.

69. Relay control timing 2051+HH-MM-SS(ON)+HH-MM-SS(OFF)

70. Delete relaycontrol timing 20521


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APPENDIX C J UNCTION PARAMETERS

1. Tie-line digit countsetting 42+jn.+maturitycode+tie line digit count

2. DISA ON/OFF 43+jn.+daymode+nightmode

3. Fax homing ON/OFF 44+jn.+day mode+nightmode

4. DOSA ON/OFF 45+jn.+daymode+nightmode

5. Hunting scheme 46+jn.+day code+nightcode6. Faxhoming destinations 49+jn.+extn.

7. J unction access groups 91+jn.+group 0 +group 5

8. Destinations for daymode 92+jn.+E1-E2-E3-E4-E5

9. Destinations for nightmode 93+jn.+E1-E2-E3-E4-E5

10. ECF ON/OFF 521+jn.+daymode+nightmode

11. ECF destinationjunction 522+1stjn.+outgoing jn.

12. ECF destination number 523+1stjn.+external no.+#

13. P&T dial tone delaytimer 531+jn. no.+time delay

14. Voice guidance ON/OFF 532+jn.+daymode+nightmode


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TABLE OF CONTENTS

INTRODUCTION TO P ROGRAMMING GUIDE 1

1. CHANGING PASSWORD 2

1.1 Programmers 21.2 Users 2

2. CLEARING ENTIRE MEMORY 3

2.1 Clearingfeatures ofa ParticularExtn. 4

3. SETTING TIME/DATE 5

4. CLASS OF SERVICE 5

5. ROUND ROBIN 6

6. BULK PROGRAMMING 6

7. TONE/PULSE 7

8. TRUNK GROUPING 7

9. CLI EXTENSION 8

10. FEATURE GROUP 9

10.1 Changing feature group table 10

11. TO SETAUTO DAY/NIGHT CHANGE OVER TIMINGS 12

12. SELECTIVE TRUNK ACCESS 12

13. TO CLEAR DYNAMIC LOCK 12

14. FLASH TIMINGS 13

15. ACCEPTED AND DENIED TABLE 14


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16. HOTEL PROGRAMMING 16

16.1 Guest/Service groupprogramming 1616.2 Floor service destinations 16

17. PICK UP GROUP 19

18. BUSY HUNTING GROUP 19

19. CALL PRIVACY 20

20. REVERSAL / TIME OUT 21

21. SIMULTANEOUS/ROUND ROBIN 23

22. GLOBAL NUMBER 23

23. REMOTE PROGRAMMING 24

24. AUTO CALL DISCONNECTOR 25

24.1 To set for local call 2524.2 To set for STD call 2524.3 To set for Incoming call 2524.4 To setACD beep only without disconnection 25

24.5 ACD warning timers 2625. CALL BUDGETING 27

25.1 To activate call budgeting on an extension 2725.2 To set budget amount 27

26. FLEXIBLE NUMBERING 28

27. TWO DIGIT NUMBERING 29

28. TO SET J N. FOR D.I.D. MODE 30

29. TO SET J N. FOR DOSA MODE 30

30. SETTING OF VIRTUAL EXTN. PASSWORD 30

31. TO SET ECF FOR ANY J N. 31

31.1 To make a jn. pair for dialing out 3131.2 To set the number 31


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32. AUTO REDIAL PARAMETER SETTING 32

33. VOICE MODULE PROGRAMMING 33

34. VOICE GUIDANCE ON/OFF 35

35. SETTING OF SERIAL PORT 35

36. TWO LINE CORDLESS TELEP HONE RING 35

37. RELAY PORT ON/OFF TIME SETTING 36

38. ACESS TO PAGING PORT 37

39. FAX HOMING 37

40.PRINTER SPOOL ER PARAMETERS SETTING 38

40.1 To clear ASMDR Buffer 3840.2 ON line/OFF line and local/STD call storage 3840.3 Setting of unit rate 3840.4 Setting of time slabs 3940.5 To set service charges for local/STD calls 4040.6 Single/Multiple service charges for local calls 4140.7 Percentage service charges for STD calls 4240.8 Unit increment at the end of S TD call 4240.9 Print complete reportoronly summary 4340.10 Storing of incoming calls 4340.11 Selection of Originating/Terminating extn. 4340.12 P rogramme of S TD/ISD code table 4440.13 To change the S TD/ISD Code table 4540.14 STD/ISD code table 4540.15 Holidayconsiderations 4840.16 Unit Rate / STD code table 48

41. TIMERS 49

41.1 Call park 4941.2 R.Robin Ring Timer 4941.3 Call maturity delay timer 4941.4 Redial Timer 49


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41.5 DOSA reminder beep timer 4941.6 Dial tone present timer 5041.7 Ring back tone timer 5041.8 Busy tone timer 5041.9 Error tone timer 5041.10 Confirmation tone timer 5041.11 Programming tone timer 5141.12 Programme error tone timer 5141.13Confirmation tone timer during prog. 5141.14 J n. last digit dialing to speechwait timer-digit wait timer 5141.15 J n. first digit dialing wait timer 5241.16 Auto call back ring timer 5241.17 Interrupt request timer 5241.18 Barge-in timer 5241.19 Alarmring timer 5241.20 Return ring timer 5341.21 Message wait ring counter 5341.22 Message wait ring interval timer 5341.23 Message wait ring timer 5341.24 Tone demo timer 5341.25 Transferred call ring timer 5441.26 DISA-DOSA music timer 54

41.27 DISA-DOSA beep timer 5441.28 DISA ring timer 5441.29 Fax Detection wait timer 5441.30 Long call timer 1 5441.31 Long call timer 2 5541.32 ACD timer for local call 5541.33 ACD timer for STD call 5541.34 ACD timer for incoming call 5541.35 ACD good-bye timer 5541.36 Trunk reservation timer 5641.37 ECF ring back timer 5641.38 P&T tone delay timer 56

APPENDIX A SYSTEM PARAMETERS 57

APPENDIX B EXTENSION PARATMETERS 61

APPENDIX C J UNCTION PARAMETERS 62

crystalpbx programmingmanual-rv03

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