Welcome Sutha Lending Services & Debt Control Supervisor Part of the credit union’s growth strategy is to increase its loan ser- vices and to provide support to members who may be experiencing financial difficulties which may affect their loan repayments. We have added to our staff a Lending Services & Debt Control Supervi- sor responsible for all Lending & Debt control activities of the credit union. A part of the credit union’s objective is to ensure members savings are secure and to mitigate risk exposure. We believe that having a Debt Control officer will not only benefit the credit union but also its members by offering debt management and advice on their credit union debt. We would like to give a big welcome to Mrs Sutha Harahn who has taken on this role. Sutha joined us on January 03, 2017 and has set- tled in very well with the team. She will be responsible for granting loans to members and debt control. You may have also noticed our loan processing time has reduced and reschedule payments made eas- ier; this is within her remit. We wish Sutha all the success in her new role. If you visit the office, remember to say hello. 6 Brownhill Road Catford London SE6 2EJ Tel: 02086982996 Email: [email protected]Website: www.crownsavers.co.uk Crownsavers Securing the Future Easter 6% and 12% Loan We would like to wish all our members a very Happy Spring is here and Easter is just around the corner. To celebrate the season we will be promoting our Easter Spring Fest Loans. These loans are open to all our members who have never taken a loan or who has excess savings available for the loan calcula- tions. With the Easter Spring Fest loans you can either apply for the Standard Loan where you a can borrow 3 times your savings or you can apply for the Security Loan where you can borrow ex- actly what you have saved. These loans can be used for any purpose, purchasing appliances or even a holiday. If you would like further information about these loans please contact us 02086982996 or visit our website www.crownsavers.co.uk. On March 12, 2017 was the Annual General Meeting of Credit Unions and the CU Futures graduation. This event was held in Manchester at the Mid- land hotel. There were 20 Credit Union Futures graduates from 20 Credit Unions from all over the UK who have undergone training for Credit Un- ion Management. The CU Futures programme is in partnership with The Credit Union Foun- dation and Citi Foundation. It is a 12 month development programme which includes an industry standard qualification awarded by the Institute of Financial Services University College. Crownsavers is committed to supporting the development of staff members into future credit union managers, directors and leaders to serve our com- munity better and was able to sponsor Mr Diego Quiroga to undertake the training. Diego was among the 20 graduates who graduated on Saturday and we would like to say Congratulations and all the best in the future. L-R: Eunice Fekarurhobo (Credit Union Secretary), Diego Quiroga (Crownsavers CU Futures Graduate), Dolores Beck- ford (Credit Union Man- ager) To ensure that we are delivering quality ser- vice to our members Crownsavers conducted a Customer Satisfaction Survey at the end of last year. We received an overwhelming response and are pleased to know that we have met the expectations of our members. Crownsavers prides itself on serving each and every member fairly and will continue to offer quality products that will meet the needs of our members. We would like to say thank you to all our members for their continued support and we will endeavour to continue to improve the credit union. Annual General Meeting - Wednesday 22 March 2017 INSIDE THIS ISSUE: Fairbanking - Save As You Borrow 2 2016 Annual Ac- counts Financial Compen- sation Scheme 2 New Loan Process- ing Procedures 3 Standard Loan Policy 3 Celebrate 20 Years 3 Our Loans Can Help 3 Securing The Future 4 Welcome Sutha Easter Spring Fest Loan 4 CROWNSAVERS FACTS AND FIGURES AS AT MARCH 2017 MARCH 2017 EDITION Active Members 2011 Member Savings £2,806,127 Loans to Members £2,013,046 We Support Our Members to Achieve Their Dreams..... Survey Results - What Our Members Say Welcome to our first Newsletter for the new year, we hope you all had a fantastic Christmas break and are looking forward to warmer weather in the spring. The last 2 years Crownsavers has grown immensely and we are looking forward to giving an update to our share- holders at this years’ Annual General Meeting (AGM) this year. This year, the AGM will be held at the Council Cham- bers in the Lewisham Council Civic Suite on March 22, 2017 between 2:00 and 3:30 pm. We would like to encourage all the credit union members who are the shareholders and our partners to attend the meeting. This will help you to better understand how your credit union works, gain an insight into the overall op- erations and meet the staff, volunteers and management team. Please confirm your attendance by emailing the credit un- ion [email protected]. Proposed Motions: Registered name change from Lewisham Employ- ees Credit Union to Crownsavers Membership fee increase for new members from £5.00 to £10.00 Minimum savings amount increase from £25.00 to £27.00 0 10 20 30 40 50 60 70 80 90 100 Very Satisfied Somewhat Satisfied Neither Satisfied Nor Dissatisfied Very Dissatisfied % of Members Extremely Well Very Well Somewhat Well Not So Well Not at all Great Staff Excellent Service Good company Helpful Happy Thanks for being there for my needs. Very good service Secure Savings and great loans. I know my money is safe Safe Our Members Are Satisfied
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Transcript
Welcome Sutha
Lending Services & Debt Control Supervisor
Part of the credit union’s growth strategy is to increase its loan ser-
vices and to provide support to members who may be experiencing
financial difficulties which may affect their loan repayments. We
have added to our staff a Lending Services & Debt Control Supervi-
sor responsible for all Lending & Debt control activities of the credit
union.
A part of the credit union’s objective is to ensure members savings
are secure and to mitigate risk exposure. We believe that having a
Debt Control officer will not only benefit the credit union but also its
members by offering debt management and advice on their credit
union debt.
We would like to give a big welcome to Mrs Sutha Harahn who has
taken on this role. Sutha joined us on January 03, 2017 and has set-
tled in very well with the team. She will be responsible for granting
loans to members and debt control. You may have also noticed our
loan processing time has reduced and reschedule payments made eas-
ier; this is within her remit.
We wish Sutha all the success in her new role. If you visit the office,