| 1 | 23/02/2016 | | 1 | 23/02/2016 | AG Insurance Agency Service Management
| 1 | 23/02/2016 || 1 | 23/02/2016 |
AG Insurance
Agency Service Management
| 2 | 23/02/2016 |
Our Customer Base
We insure
3.5 millionprivate individuals
and
240,000companies.
Nearly 50% of all households have a policy with us
| 3 | 23/02/2016 |
21.6%
Our total Market Share
Bron: Assuralia, statistieken 2014
Other
| 4 | 23/02/2016 |
27.7 %
Our Life Market Share (2014)
Other
excl. 1st pillar
source: BGAAP annual reports, 2014(based on AUM)
| 5 | 23/02/2016 |
Assets under Management
LIFE56.3 billion
source: AG Insurance (in EUR millions)
41 500 43 000 46 500 46 80051 800 50 320
6 700 6 0006 000 6 400
5 800 6 020
2010 2011 2012 2013 2014 2015
branch 21 branch 23
| 6 | 23/02/2016 |
4,000independent brokers
306Fintro agents
Bank insurance via
789BNP Paribas Fortis
branches
6Bank van Breda
branches
670bpost bank branches
B2Bwith large corporate accounts, consultants and international networks (Employee Benefits)
Integrated Multi-Channel Distribution (bank insurance, brokers and B2B)
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Expertsin each of our areas of activity
A Staff of More than 4,400
Support services
Life Non-Life Employee Benefits
HR & Communication IT Audit Risk Facility …
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Agency Service Management
Life Insurance Bank Channel
• 3M contracts• 1M contract modifications per year
• Phone• Email• Letter
• 300 employees
| 9 | 23/02/2016 |
Initial situation
Previous Solution
• High IT cost for business evolutions• Non-standard development platform• Performance issues• Limited community• Mismatch between platform and requirements
| 10 | 23/02/2016 |
System Requirements
Project Drivers
Organizational Requirements
Efficient and stable Strong reporting capabilities Functionally expandable
Paperless Work@Home Workload follow-up
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Solution overview
Life Todo Management
Back-end Systems
Batch
Tod
oge
ne
ration
Tod
oge
ne
ration
Biztalk Queue
DWH
Reporting
Tod
oC
reat
ion To
do
Mgt
Populate
| 12 | 23/02/2016 |
Life Todo Management
Solution overview
Back-end Systems
Batch
Tod
oge
ne
ration
Tod
oge
ne
ration
Biztalk Queue
DWH
Reporting Dashboarding
Tod
oC
reat
ion To
do
Mgt
Populate
| 13 | 23/02/2016 |
Success Factors
Project Management
Results
Detailed requirements analysis Iterative design approach
(3 sprints) Direct business implication Follow package philosophy
On time Below budget (~10%) High user satisfaction
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Business Impression
Better performance and system stability Search criteria more conform to business requirements
• Multi-criteria, with exclusion of certain values• Search on date• Predefined selections + possibility to combine classic filters with graphical filters
History Segmentation of Business parameter maintenance
• « Business » Parameters maintained by Business (not IT)
Integrated reporting Ease of screen modification to add new items
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Gradual Roll-Out
0
20000
40000
60000
80000
100000
120000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
ToDo Created per month
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Dashboard
| 18 | 23/02/2016 |
Future
Projects on the Horizon
Case management Integration with document archival system Integration with telephony system
| 19 | 23/02/2016 |
MS Dynamics CRM @ AG Insurance
Other Initiatives
ToDo/Case management for other Businesses Sales Management Sales network activity Management …
| 20 | 23/02/2016 |
Supporters of your Life
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