Crisis Management - mclarens.com · Contact us today for assistance with your Crisis Management claims. For more information, visit mclarens.com/crisis-management

M C L A R E N S . C O M / C R I S I S - M A N A G E M E N T

Crisis Management

Business benefits

Our knowledge of the speciality insurance coverages provided by the insurance markets enables us to manage expectations right from the critical 1st hours of a crisis loss event to ensure the greatest likelihood of a smooth and successful outcome for all.

• Product recall expense & liability - including Coverage A and B

• Product contamination - including adverse publicity and government recall

• Automotive & consumer durables forms - including impaired property

• Contaminated food/

restaurant contamination/foodborne illness cover

• Reputational risk • War, terrorism & political

violence - including CBRN• Security crisis - including

active assailant & workplace violence

• Cyber – including risk and liability

• Loss adjusters• Surveyors• Engineers• Project managers• Forensic accountants

• Forensic scientists• Crisis management

public relations• Regulatory & subject

matter experts

Services at your disposal

We can quickly assemble a loss-specific team with all the expertise you need, including:

Our global team of loss adjusters are highly regarded as specialists in Crisis Management. Offering in-depth experience of handling crisis events around the globe, we understand that insureds require urgent, expert care and attention in handling their claims. This typically involves the added complexity of reputational risk issues arising from the media, government authorities, security services, customers and consumers. Our team’s technical knowledge covers:

Our expertise

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Quality is at the heart of McLarens.

Contact us today for assistance with your Crisis Management claims. For more information, visit mclarens.com/crisis-management

800.813.mclarens and [email protected]

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Case studies

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When Salmonella strikes twice

SITUATION

A food manufacturing facility suffers an identical

contamination of product 10 years apart with an

exact DNA match of the same Salmonella strain.

SCENARIO

The insured disposed of equipment from two

complete production lines and sealed off that side

of the production plant. The resulting USD 20

Million claim included that extra expense, asset

loss costs, cost of the recalled inventory, recall

expenses, and loss of gross profits.

OUTCOME

Avoiding inevitable costly litigation and

overcoming initial differing expectations in terms

of damages, a settlement was quickly reached on

a compromise basis with both insurer and insured.

They left satisfied and with a stronger relationship,

which ultimately led to successive policy renewals.

A terrorist act affecting U.S. businesses is minimised

SITUATION

Homemade bombs detonated at the finish line of

the Boston Marathon, which blew out windows

and caused other damage to adjacent buildings

forcing businesses to close.

SCENARIO

The claim covered resulting physical damage and

business income loss to the multi-retail office

buildings.

OUTCOME

Due to our team’s immediate response and quick

actions, the claim was quickly resolved and paid

with minimal downtime, which resulted in ‘business

as usual’ operations for the policyholder and their

tenants.