Nov 18, 2014
Principles of Crisis Management
- 1. Crisis Management: An Overview
2. Crisis management is the discipline and science of managing breakdown and recovery
- How do you manage a crisis?
- Three examples of a crisis ...
3. What is a Crisis?
- A crisis is the result of an internal or external event that was not accounted for while planning
4. How do you manage a Crisis?
- You accept that the kind of thinking that got you into the crisis is not the kind of thinking that will get you out.
- You execute crisis plans.
5. If youre watching a movie at a theatre and someone yells, Fire!, do you:
- Account for all of the panicky people in the theatre?
6. If youre executing an employee reduction program, do you:
- Lay off staff to meet cost requirements?
- Lay off staff to match the productivity stats of your competitors?
- Lay off staff to bring new people with new ideas into the corporation?
7. If your corporation is moving into a new business, market, or location, do you:
- Plan to capture the benefits of the new business, market, or location?
- Plan to expand what you already know?
- Plan to start a conversation between the old and the new?
8. Crisis management requires mastering three kinds of learning:
- Informational Learning - find problem, run solution
- Motivational Learning - Ill be fine as long as Im better than the next guy
- Transformational Learning - I am new.
9. Mastering the three kinds of learning requires knowing what they are and knowing when and how to use them
- Informational Learning - efficient answers, cost / benefit, use resources within normal operations
- Motivational Learning - energize and know the limits of your environment, your team, and yourself
- Transformational Learning - Non-Linear, throw out the rule book, go to the War Room
10. What is a War Room?
- In the War Room, you develop crisis plans.
- In the war room, you execute crisis plans.
- In the War Room, You question the assumptions that you have previously relied upon.
- In the War Room, you ask questions that you are not allowed to ask in normal times.
11. Crisis management operates on multiple levels at the same time
- Corporate - Large, complex organizations are less able to manage a crisis because they are large and complex
- Professional - Knowing a specialty or discipline well makes it harder to jump outside your own box.
- Personal - You cant see what youre not equipped to see; you cant do what youre not equipped to do
12. Crisis management recognizes the choice between competitive, cooperative, and structural thinking
- Competitive - We will kill or capture Bin Laden
- Cooperative - Its time to sit down and talk with the Taliban.
- Structural - we can adapt what we learned from the Anbar awakening to Afghanistan.
13. Use the principles of crisis management for all planning methods
- Understand the assumptions upon which your plans are built.
- Keep your plans efficient.
- Keep your planners motivated.
- Better preparation leads to better performance.
14. When to use a Crisis Management Specialist
- If youre ruminating, you havent defined the depth of the crisis, seek assistance.
- It may feel like youre walking off a cliff.
- A crucible requires enough heat to change the ingredients but not so much heat as to melt the pot!
15. Choosing a Crisis Management Specialist
- Broad background - education and experience
- Experience matters, depth and breadth
- Test their methodology and their creativity