Crisis Leadership - Steelhenge-D Cockram 2010

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Leadership in CrisisDominic Cockram BA MA MBCI FCMI


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Niche consultancy incorporated in 2004

35 staff and associates

UK based in London

Work internationally for government and corporate clients

Accredited to BS 25999 and ISO 9000:2001

Company Background


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The leadership agenda today Why is crisis leadership important?

What makes a good crisis leader?

Where next?

Outline


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The World in which we live now!


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Steelhenge 2010


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Steelhenge 2010


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Does it matter? Does it change anything?

The rules are the same

The plans and procedures are as vital

People are at the centre of everything

25999 or PAS 300

Is it an incident, crisis, disruption or emergency?


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Are Leaders Born or Made?

Good leaders are made not born

If you have the desire and willpower, you can become

an effective leader Good leaders develop through a continuous process

of self-study, education, training, development and

experience


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Vision Motivation

Direction

Communication

Strategy

Seeing the wood for the trees

What is Leadership?


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Leadership at Every Level


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Speed of activity & decisions Lack of complete picture

Life or death

Company survival

Reputation Media

Job

How is a crisis different?


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When winds are steady and the skies are clear,

Every hand the ship would steer;

But soon as ever the wild winds blow,

Every hand would go below.

Euripides


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Clarity Delegation

Timely decision making

Confident

Juggler Futurist

Communicator

Strength

What makes a good crisis leader?


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Leader Define

Decide

Direct

Delegate Drive

Division of Responsibilities

Staff

Clarify

Collate

Coordinate

Communicate

Control


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"He is a definitely a hero. In the sober light of day wewill have to see if he can be recognised as such."

"The train itself was magnificent - it's built like a tank.Lambrigg Rail Crash February 2007

Timing

Positioning

Empathy

Communication

Branson Effect


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A year of disasters?

Leading the agenda

Empathising

OwnershipCommunication

Leadership

Perception


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Making decisions on incomplete information Working against the clock

Synchronising complex activities

Managing large amounts of information

Recognising criticalities Determined

Ability to position both physically and conceptually

Communicator

Skills of a Crisis Leader


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Fighting fires Jumping into the familiar

Lost in detail

Failing to look forward

Temper Fear

Inability to listen

Failure to communicate

What can go wrong?


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Every crisis requires strong leadership

but

you do not lead by hitting people over the head- thatsassault not leadership(Dwight Eisenhower)


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Crisis Leadership is growing on the agenda No one wants to be the one caught out

Corporate compliance issue

Recognitionor fear?


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Leadership culture Top-level ownership

Common standards & understanding

Identification/Selection

Mentoring Training

Education

Capability development

LEADERSHIP & EXECUTIVE DEVELOPMENT


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BS 25999

Executive

preparation and

development

programme


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Steelhenge helping you to put the

pieces in place

Dominic [email protected]

Crisis Leadership - Steelhenge-D Cockram 2010

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