Creating the NOW AttitudeOur Iceberg is Melting Model Prepared by: James J. Messina, Ph.D.

Creating the NOW Attitude “Our Iceberg is Melting” Model

Prepared by:James J. Messina, Ph.D.

Handling the Unexpected “Our Iceberg is Melting” model

Importance of sense of urgency Ways to instill the sense of urgency Obstacles of complacency

“Our Iceberg Is Melting”

A story about an iceberg colony whose future is uncertain

“Our Iceberg Is Melting”

Fred finds problem and needs to instill sense of urgency

“Our Iceberg Is Melting”

Fred needs to inform colony of potential problem and possible solutions

“Our Iceberg Is Melting”

Fred seeks help of others to overcome complacency of the group

NoNo

The 80-20 Principle

20 % Doers vs. 80 % Non-doers (NoNo) Doers

Responsible for the survival of life Must always face negative criticisms of non-

doers Non-doers (NoNo)

Complacent, comfortable & stubborn Usually the ones to point the finger of blame

first – “Why me?”, “It’s not fair.” or “It won’t work.”

Need to move more people into the Doers

Major Obstacles of Complacency

The absence of a major crisis

Too many visible resources Low standards of

performance Organizational structure

that focuses employees on narrow functional goals

Internal measurements that focus on the wrong performance indexes

More Major Obstacles of Complacency

Lack of sufficient performance feedback from external sources

Kill the messenger culture

Human nature of denial

Too much happy talk from upper management

Instilling the Sense of Urgency

How do YOU put the wheel in motion?

How do YOU get the NOW attitude?

YOU MUST DISRUPT THE STATUS QUO MENTALITY

How to disrupt the Status Quo

Create a Crisis Eliminate examples of

excess Set revenue, productivity &

customer satisfaction so high that they can not be meet by present business practice

Increase department’s responsibility for overall business performance

Send more data about customer satisfaction to employees

More on: How to disrupt the Status Quo Insist on confronting unsatisfied

relationships immediately Use consultants in manager meetings to

drive honest discussions & use of more relevant data

Stop happy talk when not appropriate Bombard people with information on future

opportunities/rewards & organization’s current inability to pursue those opportunities

“The achievement of excellence can only occur if the organization

promotes a culture of creative dissatisfaction.”

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Lawrence Miller

Do YOU Have What it Takes to Create the “NOW” Attitude ?

Eight Step Process to Successful Change by John Kotter

Set the Stage1. Create a sense of Urgency2. Pull together the guiding teamDecide What to Do3. Develop the change vision and strategy

Eight Step Process to Successful Change by John Kotter

Make it Happen4. Communicate for Understanding and Buy in5. Empower others to act6. Produce short-term wins7. Don’t let upMake it Stick8. Create a new culture

Summary• Why is it important for

YOU to have a sense of urgency in the face of change?

• What are the obstacles that can stop YOU in the process of change?

• Do YOU understand the ways to instill the sense of urgency?

References John P. Kotter and Holger Rathgeber (2005).

Our Iceberg is Melting: Changing and Suceeding Under Any Conditions. New York: St. Martin’s Press.

John P. Kotter (1996). Leading Change. Boston: Harvard Business School Press.

John P. Kotter and Dan S. Cohen (2002). The Heart of Change: Real-Life Stories of How People Change Their Organizations. Boston: Harvard Business School Press.

Our Iceberg is Melting website: http://www.ouricebergismelting.com/