Creating Internal Coaching Programs: 10 Keys to Success · Creating Internal Coaching Programs: 10 Keys to Success February 9, ... • IBM • Microsoft ... What does success look

Creating Internal Coaching Programs: 10 Keys to Success

February 9, 2016 LWHRA Symposium – Session 4 – 3:00 p.m.

Lisa Downs, M.S.Ed., CPLP, ACC

Welcome!What, if anything, are you currently doing with

coaching in your organization or with your clients?

1/29/2016 Copyright 2016 Downs Enterprises, Inc. All rights reserved 2

Objectives/Application

• Utilize information and tools provided to design, develop, and implement an internal coaching program

• Discover and explore 10 key considerations for coaching program success

• Create an action plan with next steps


#1 Begin with Vision

• Why are we doing this?• What do we want the program to be known for?• What’s the impact we want this to have?• How far into the future do we see this being relevant?• What are the major goals of the coaching program?• Given unlimited time and resources, what would we do?• How can we ensure alignment with organizational vision,

mission, values, and business goals?


Program Impacts

• Leadership development• Team/group effectiveness• Problem solving capabilities• Employee health and wellness• Employee work/life integration

• Change management initiatives• Customer service improvements• Communication/feedback skills• Employee engagement• Career development


#2 Conduct Benchmarking

ICF Prism Award Winners• Rogers Communications• Banner Health• Joey Restaurant Group• Genetech, Inc.• IBM• Microsoft (WA State)• Gates Foundation (WA State)

Additional Nominees• SAP• CareSource• Defense Acquisition University• Boeing (WA State)• PEMCO Insurance (WA State)• Clark Nuber PS (WA State)


#3: Ask and Answer Key Questions

• What are the desired outcomes?• What’s the framework?• What infrastructure will you need?• What is your anticipated timeline and budget? • Will it be mandatory? Piloted?• Level of “coachees” targeted?• Internal, external, or combination of coaches?


#4 Consider Coaching Skills

• Meeting professional standards• Establishing coaching

agreements• Establishing trust• Coaching presence• Active listening• Asking powerful questions

• Direct communication• Creating awareness• Designing actions• Planning and goal setting• Managing progress and

accountability


#5 Decide Who Will Coach

Base on items such as:• Organizational culture• Level of coaching skill development needed• Time and budgetary resources available• Which approach will get you your desired outcome• Objectivity v. organizational knowledge• Level of program management required and available• Sustainability


#6 Identify Partners & Roles

• Executives (and their EAs)• Sponsors• Coaches• Event hosts/speakers

• Team members, L&D, OD• External coaches• Managers of “coachees”


#7 Decide Program Components

• Coach-the-Coach training• Special events• Assessment tools (360s, inventories, etc.)• Individual only or group/team coaching• Specific coaching model• Rotation of coaches and participants• Newsletters, intranet content, etc.


#8 Determine Measurement

What does success look like and what will you use?• Pre- and post-surveys or assessments• Interview data• Performance and goal attainment (business, team, individual)• Promotions• Merit increases• Retention• Employee engagement survey data


#9 Develop Solid Communications

• Kickoff event and initial program overviews• Coach and “coachee” events (live and/or virtual)• FAQs (for coaches and their “coachees”)• Information packets (outline, calendar)• Update communications• Newsletters/special communications• Social/online community postings


#10 Pull it Together

Pre-Launch:• Project plan• Communication plan and development of pieces• Development/organizing of program elements

Launch:• Executing on communication • Special events

Post-Launch• Sharing of results and next steps• Celebration


Next Steps


What’s the first step you’ll take?

1. Use your handout to document your next step2. Find a partner who you haven’t yet met3. Share your action item with each other

Thank you!

Lisa Downs, President/OwnerDevelopmentWise [email protected]://developmentwise.comPh. 425-216-3015


mailto:[email protected]

http://developmentwise.com/

Creating Internal Coaching Programs: 10 Keys to Success · Creating Internal Coaching Programs: 10 Keys to Success February 9, ... • IBM • Microsoft ... What does success look

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