Creating a Divisional Technology Support Model Through Student Leadership

Creating a Divisional Technology Support Model

Through Student Leadership

Clayton OylerCarey Anson

Spencer Coleman

#naspatech22

Contact Us

Clayton Oyler• [email protected]• @claytonoyler

Carey Anson• [email protected]

Spencer Coleman• [email protected]

Discussion Today• Development and growth of a collaborative structure

with Student Affairs and IT

• Benefits of specialized support associated with unique departments in Student Affairs

• Supporting technology while formulating creative ways to achieve student professional growth and leadership

• Ideas for creation of a program supporting professional growth and interactions outside the classroom

Student Affairs TechnologyOur role in Student Affairs (who we are and what we do)

• Created out of necessity to support specialized systems• 6 Professional staff and 50 students supporting 168 staff

members• Provide support and service for 9 open student labs• Desktop support• Server support

o Blackboard Transaction and student card systemso Point and Click – Student Health Centero Titanium - Counseling and Psychological Serviceso AccessAbility – Services for Students with Disabilitieso RentDesk - Campus Recreationo ChiTester and Pearson VUE – Testing Center

Recognizing needs• Lack of efficient and timely desktop support

• Communication and “tech speak”

• Standardization of systems along with specialized needs

Student Technology Assistants (STAs)

Created to Provide SA Divisional Tech Support

• Emphasized professional and personal growth

• Provide involvement opportunities for STAs by connecting them with leadership and activities in SA

•  Areas of focuso Customer Serviceo Technical Trainingo Professional growth for students and staffo Supplemental help for University IT for 1st level

issues

Student Technology Assistants

Provides Support For:

• Onsite support for meetings/conferences/presentations• Software support and training• Consultation for technology inquiries• New computer setup• Spyware/adware/virus cleanup and prevention• Security audit checks• Inventory tracking and reporting• Technology training for students/staff• Counseling

Challenges

• Ensuring we do not threaten central IT

• Changing the mindset of the Student Affairs staff

• Defining roles for support

• Funding

Transforming the TechieThe Evolution of a Service to a Program

Student Affairs Technology Student Employment Positions

• Web Developers

• Programmers

• Student Technology Assistants

• Lab Techs

• Lab Aides

• Team Leaders

• Desktop Publisher

Values of WSU’s Student Affairs

• Promoting a culture that embraces integrity and professionalism

• Implementing a student-centered approach to learning and development

• Providing opportunities for experiential learning

• Fostering an inclusive environment that promotes diversity and inclusivity

Challenges and Opportunities

• How do you integrate student affairs values within IT roles?

• How do you efficiently provide programs and services while increasing the educational experience of the student employees?

• How do you sustain this efficiency through periodic turnover?

Viewing Employment Through a Student Affairs Lens

• Change in hiring criteria and qualification

• Increased focus and opportunities on technical training

• Diverse and Inclusive

• Fostering collaborative learning, team building and leadership experienceso New hireso Level I, IIo Team Leads

• Increased collaboration with campus and community organizationsoAcademic collaborationsoCommunity partnerships

Statistics

WSU CohortCharacteristics:

Student Affairs TechnologyCohort Characteristics:

53%55%

47%45%

Employment Comparison According to Gender

Female Male

African Amer-ican

Asian/Pacific Islander

Latino Caucasian International

3%

14% 14%

55%

14%

1% 2%6%

71%

1%

Employment Demographics Comparison

Student Affairs Technology WSU

The Student’s Perspective

Student Employee Perspective

Benefits of On-Campus Employment

• More time spent on campus• Become part of the campus community• Greater exposure to student services

Benefits of On-Campus Employment inRelative Educational Field

• Direct application of classroom knowledge• Concurrent educational and work experience• Actual (in addition to virtual) social networking opportunities

with industry colleagues.

Thank You

Questions