CRAFT YOUR CAREER - assets.lifetimetraining.co.uk · Greene King Level 4 Higher Management Programme Greene ... Study days have been scheduled throughout the ... discussing the requirements

CRAFT YOUR

CAREERYour Guide to the

Greene King Level 4 Higher Management

Programme

2 Greene King Level 4 Higher Management Programme Greene King Level 4 Higher Management Programme 3

LEARN HOW TO MANAGE

HIGH-PERFORMING TEAMS

AND IMPROVE YOUR

BUSINESS PERFORMANCE

FOUNDATIONDEGREE

2 Greene King Level 4 Higher Management Programme

LEVEL 4 HIGHER MANAGEMENT PROGRAMME

The Level 4 Higher Management Programme has been developed to support the career progression of our pub, hotel and restaurant managers at Greene King.

This programme has been built to help managers develop their comprehensive business knowledge, consolidate their management capabilities and learn the technical skills needed to take on higher level responsibilities such as planning and implementing change. This course will deliver well-rounded managers, able to drive workplace performance – critical to our long-term success.

To support delivering this higher management development journey, learning will be delivered through a combination of classes (with pre-session work to be completed), study groups, self-study and 1-2-1 support.

WHO’S IT FOR?

This qualification is for all General Managers or equivalent, who have ambitions to develop a career within Greene King. This may be taking on a larger pub or looking at progressing into a Business Development Manager (BDM) role. The course will provide a better understanding of you as a leader, and offer the tools to manage your own professional development.

WHAT’S INVOLVED?

Equivalent to a foundation degree, this qualification requires a high level of commitment and dedication. To take part in this programme, you will have been nominated by your BDM as someone who has the potential and desire to progress. You will also need to take an online diagnostic in maths and English, complete a small assignment and attend an induction day prior to authorising your enrolment.

The programme is delivered over 15 months and by the end you will have gained a Level 4 Diploma in Management, certified through ILM – the leading awarding organisation for management qualifications.

To achieve this, you will need to complete the following:

A total of ten off-site classroom and study days A suite of work based learning assignments and projects On the job observations and coaching

As a learner, we will be asking you to commit to self-study and distance learning outside of the class and group sessions, to be able to complete your assignments and projects that will be assessed for your qualification. There will be an expectation to devote at least 20 hours to study per month.

You will also be asked to sign our Further Education Policy to confirm your commitment towards completing the programme.


TEAM MANAGEMENT

CLASS AND STUDY DAYS

Attendance at class and study days are a mandatory part of your commitment to the Level 4 Higher Management Programme.

Class days are taught sessions run by a Lifetime Trainer and L&D Manager, designed to deliver the knowledge elements of the qualification. These are split into six classes, details of which can be found in the following section of this guide. The classes will help to ensure you are able to complete all the assignment and project activities.

Study days have been scheduled throughout the programme to follow-up on class sessions. They are scheduled at times and places away from busy sites, where you can study together with your Level 4 colleagues. Lifetime Trainers will be on hand to assist with questions and support with any specific areas you need help with. The intention is that you use these sessions to write and review assignments and project work. However, there remains a requirement to devote extra time to self-study away from these sessions in order to complete the course.

You will be provided with all class and study dates ahead of the programme starting. If for any reason you cannot attend a given date, you must reschedule onto one of the other available dates scheduled for other groups running in the same timeframe. You will also be eligible to claim wage credits to support with cover at your site during your ten off-site class and study sessions.

PRE-CLASS WORK

In preparation for class sessions, you will be required to regularly complete distance learning activities. All pre-work is mandatory and directly links into each class. Completing bite sized research and planning tasks helps to break down the knowledge you will need for these sessions into smaller, more manageable chunks. It also forms a number of class activities and discussions to ensure your learning has been embedded.

ASSIGNMENT AND PROJECT WORK

Throughout your qualification, you’ll complete a series of written assignments and projects. These will allow you to demonstrate your knowledge and application of leadership and management theories. The assignments you write will also be based on your ongoing objectives. This means they’re directly linked and contextualised to your job role, giving you the tools to analyse your business, formulating plans and ideas to drive it forward.

BUDGETS

6

1

3

INDUCTION DAY

QUALITY & STAKEHOLDER MANAGEMENT

STUDY DAY

STUDY DAY

STUDY DAY

INNOVATION & RISK

2

BUSINESS IMPROVEMENT

& CHANGE

5

MANAGING RECRUITMENT

4

STUDY DAY

DEVELOP YOUR CORE LEADERSHIP

SKILLS

INDUCTION DAY

Following your BDM endorsement and the outcome of your online diagnostic and pre-assignment, you and your BDM will be invited to attend an induction day. This will form the final assessment of suitability and commitment to the course prior to being signed onto programme.

The day will also provide you with further details of the course to ensure it’s the best path for you. This will include;

Benefits to you and your business Qualification overview Programme delivery Commitment required Challenges and expectations

There will be an opportunity to meet and talk first hand to Lifetime Trainers, as well as colleagues who have recently completed their Level 4 qualification.

SIX CLASS SESSIONS

1 Innovation and Risk

Innovation is crucial to the continuing success of our business. This class will offer you the tools and techniques to identify innovative ideas for your site. You’ll then look at the benefits and constraints of innovation. Importantly, you’ll learn how you can identify risks involved before implementing any new ideas.

This leads on to understanding business risk – what is it? What are the different models and theories for identifying risk in your site? You’ll then start to think about how you can manage and mitigate this back in your business.

2 Business Improvement and Change

Building on innovation and risk, this session will focus on driving improvements within your business. How do you take your ideas and implement changes in the workplace?

This class will explore problem solving techniques, constraints that affect change and the implications of change. We’ll look at the business decision-making process and how this can be used to help with change implementation.

As we discuss our ideas, we’ll look at how to conduct a cost-benefit analysis and apply this to a continuous improvement plan.

This will help ensure you’re able to complete your project activity. Taking your improvement ideas, you’ll analyse them and start to formulate a change improvement plan for your business, to ensure these ideas are feasible and are effectively implemented back in your business.

Greene King Level 4 Higher Management Programme 5

TAKE CONTROL OF YOUR

PERSONAL & PROFESSIONAL DEVELOPMENT

START

Greene King Level 4 Higher Management Programme 76 Greene King Level 4 Higher Management Programme

3 Stakeholder and Quality Management

This session explores the importance of building relationships with key stakeholders involved with your business, to improve communication and deliver the best results.

We’ll cover the different methods of identifying and involving stakeholders, looking at how to manage these relationships.

Quality management ensures our business delivers the highest level of guest satisfaction. We will look at quality management including how we achieve and maintain it to drive business performance.

Quality audits are an integral part of our quality management systems and processes. By the end of this session, you’ll understand how to complete quality audits and apply this information to your improvement plan.

4 Budgets

Budgets are simply balancing your expenses with your income. They are a vital tool driving the efficiency and profitability of your business.

This session explores financial management and working with budgets. You’ll understand the requirements and information needed to design and set a realistic budget. We’ll look at the role of contingencies within a budget and cash flow forecasting.

Business planning will also form part of the day, discussing the requirements of a business case which will support you in implementing your change plan.

5 Managing recruitment

Having the right people in our business is often one of the greatest challenges that face our managers. This session will look at the tools and processes in place to enable you to recruit great team members who are the future of our business.

You’ll analyse workforce and succession planning and how this affects your recruitment needs.

6 Team management

You are only as good as your team. It’s your role as a leader to set the standard, inspire, motivate and develop your team to get the very best out of them and achieve great results.

This session will cover how you interact with your team members and ensure they are working towards organisational goals. You’ll understand how to focus team members to achieve KPIs and the part you play in supporting them with this.

We’ll cover motivational techniques available to managers to engage team members.

ACCESSING SUPPORT

The Higher Management Programme is a great opportunity to further develop yourself both professionally and personally, but to do this you need to maximise all the support avenues available to you.

All learners will have access to a wide range of online resources provided by ILM and our partners Lifetime Training.

Part of driving your own learning is about seeking support where you need it. Take the time to consider where that support may come from and where you might need some additional support.

CONSIDER

Line Manager/BDM

They’ll have been part of the process from your first application and will be interested to watch/support your development during your time on programme. Remember, they’re investing in both your time and resource in nominating you onto the course. Agree regular catch ups with them throughout the programme. Make sure you are communicating well and work together to ensure you are managing your workload alongside your operational responsibilities. Spend time discussing your learnings on the course – you may gain some great insights!

Lifetime Regional Trainer

Your Regional Trainer (RT) is there to support you with all aspects of your qualification. They will deliver your classes, facilitate your study sessions as well as provide 1-2-1 support. This includes visiting your site to observe you at work, reviewing your assignments and scheduling regular calls to check on your progress. An invaluable resource to you, and one that you can contact at any time for support and guidance.

Learning and Development Manager

You’ll see your L&D Manager at each of your classes. Their job is to ensure you receive all of the learning you need to be able to complete your assignments and apply/implement your new learning back at your pub. Your L&D Manager will be rooting for you all the way, helping and supporting in any way they can – you can always drop them a note or give them a call.

Peers and colleagues on programme

What better body of people to give you support than those who are experiencing the same things as you. Spend some time creating relationships with and getting to know your fellow Level 4 colleagues – you’ll be sharing top tips, insights and successes for a long time to come.

Friends and family

Make sure that you talk to your nearest and dearest about what you are doing. This is not a course to take lightly and will require you to devote some of your personal time to studying and completing assignments. Your friends and family can help support you.

IMPROVE YOUR WORKING

RELATIONSHIPS

8 Greene King Level 4 Higher Management Programme Greene King Level 4 Higher Management Programme 9

LEVEL 4 ILM MANAGEMENT – LEARNER JOURNEY

To register your interest, please contact your HRBP

Sign up Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 13Month 11 Month 14Month 12 Month 15

Assessment through: assignments, observations, discussions, product evidence, Q&A, witness testimony, personal reflection logs, e-learning modules, videos, intercative activities

Diploma: Knowledge and Competence

Apprentice Guide to Learning and Skills Development

BDM Guide

Pre-Class Work Pre-Class Work Pre-Class Work Pre-Class WorkPre-Class Work Pre-Class Work

Study Session Study Session Study Session Study Session

E-portfolio Signup

FUSE Induction

Review Personal Development

Plan

Class 1: Innovation

& Risk...

Manage Business Risk

and Encourage Innovation

Plagiarism and Referencing

Manage Personal & Professional Development

Employee Rights and

Responsibilities workbook

Discuss and review

assignments, projects and workbooks

Products of work

Professional discussion

Observation

Class 2: Business

Improvement & Change...

Develop and Implement an

Operational plan

Manage and Implement

Change in the Workplace

Initiate and Implement

Operational Change

Class 3: Stakeholder and Quality

Management...

Conduct Quality Audits

Manage Customer

Service Operations

Develop Working

Relationships with

Stakeholders

Understanding and Developing Relationships in the Workplace

Discuss and review


Products of work


Observation

Class 4: Budgets...

Manage a budget

Understanding Financial

Management

Encourage Learning and Development

Class 5: Recruitment…

Recruitment, Selection and

Induction Practice

Managing Recruitment

Discuss and review


Products of work


Observation

Class 6: Team Management

Provide Leadership and Management

Leading and Motivating a

Team Effectively

Discuss and review


Products of work


Observation

Discuss and review


Products of work


Discuss and review


Products of work


Observation

Discuss and review


Products of work


Discuss and review


Products of work


Observation

Exit Review

ACE Form

Classroom Classroom Remote RemoteClassroom ClassroomFace to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face

BDM & RTLearner Review





Provide learner with development

targets to enable their growth into a higher

managerial role

Provide guidance on performance improvements

and change needed within

the site/ business

Provide learner with opportunity

to conduct 1-2-1’s

(if not already doing so)

and guidance on company

operational plan development,

review and implementation

Set time to research

management topics set by

Regional Trainer that month

Provide learner with the

opportunity to enhance

and evolve the customer service experience - this

will involve reviewing current

customer service with

feedback from stakeholders.

Also developing improvement

plans

Provide learner with opportunity

to work with the company budget and

understand the requirements of staying within

budget

Provide learner with information

on company budgets and

allow them to work on these

to increase performance (if not already

doing so)

Set time to train learner

on recruitment and allow them

to identify recruitment

needs and work on a recruitment stragety (if not

already doing so)

Set time to enable the learner to

work on their operational plan

and business improvement

case

Ensure that the learner is actively

engaged with the recruitment

needs of the organisation

Ensure that the learner is able to conduct quality audits - either

within their site or another site. Their feedback

will be used to improve customer

service and/or ensure safety

regulations are adhered to

Provide feedback to the learner on their operational plan and ensure that it is being implemented

correctly.

Ensure learners are aware of the progression and

development routes available to their team

Ensure that change is

occurring and the learner has implemented

this.

Ensure that relevant

feedback and support is given

Provide opportunity

for learner to conduct audits - either at their site or another

site (if not already doing so)

Ensure that feedback on the learners progression within their

role is given in a formal capacity


HEAR FROM OUR PARTNERS, LIFETIME TRAINING

For those considering whether this course is the best path for you, Elaine Spong, Lifetime Level 4 Regional Trainer, talks about some of the realities of the course.

“Time constraint is one of the biggest barriers to successfully progressing through this course. Before putting yourself forward for this qualification, my advice would be to speak with your manager and gain their support.

“Remember, you will be required to commit up to 20 hours per month to study – for 15 months. Often working in a busy role can pose a challenge. Work can quickly pile up if not managed so it’s important that you plan and consider how this course will fit around your business and personal priorities.

“This qualification is the equivalent to a foundation degree. As well as observations, this course involves a lot of independent study and project work so you will be expected to regularly produce a number of well-researched and reference assignments.

“For all the hard work, this is a fantastic opportunity to develop yourself as a manager and enhance your career prospects with Greene King. Learners who have achieved this qualification have not only come away with newfound knowledge and skills to apply back into their business, but also a great sense of pride and accomplishment. Your Regional Trainer will be on hand to support you every step of the way and we look forward to welcoming the next cohort of learners.”

THIS SOUNDS GREAT! HOW DO I APPLY?

Criteria for application:

Must be a General Manager or equivalent BDM backed application

Must be able to commit to class sessions and 20 hours of self-study per month

To apply to join the next intake of the Level 4 Management Programme, you’ll need to have a discussion with your BDM to ensure this is the best path for you. You then need to visit Best for Team or GK One, under the Apprenticeships section, and complete the Level 4 Expression of Interest Form. After which you’ll be invited to take an online diagnostic test and complete a pre-assignment to take your application to the next stage. This will be reviewed and if successful, you’ll be invited to attend an induction day to finalise your application and confirm your enrolment onto the course.

HOW THE LEVEL 4 MANAGEMENT COURSE HAS HELPED KELLY, A RECENTLY APPOINTED GENERAL MANAGER, IN HER NEW ROLE

“I’ve definitely found the Level 4 a help… it’s put all the pieces together for me which makes me feel more knowledgeable and confident in my role.”Kelly Ashmore, 33, is a single mum of two and a General Manager for Loch Fyne.

In 2015, Kelly was asked by her Business Development Manager, who knew she was more than capable of the task, whether she’d like to be nominated for the ILM Level 4 Management qualification.

“The opportunity to do my ILM Level 4 qualification just came at the right time really as I’d just been made General Manager. That’s not to say this wasn’t a massive step up, and the course a mammoth commitment. They were huge undertakings. But I’ve definitely found the Level 4 a help with my new day job.

“There are so many things you do as a manager that you don’t even question. Learning about management theories, such as Maslow and De Bono, was not only extremely interesting but also helped me make sense of processes I go through every day and why we do things in a restaurant that quite honestly I’d never even considered before. Its put all the pieces together for me, which makes me feel more knowledgeable and confident in my role.

“The budget assignment was useful and the leadership topic was an eye opener. I look at and deal with my team members in a very different way now because I know how they like to learn and what motivates them. We now work more effectively as a team and that’s a direct result of me taking the course.

“With all the positives I can’t sugar coat the fact that the Level 4 takes enormous commitment, both personally and professionally. There were many times, after I put the children to bed after a long shift, that I started what I called ‘my second job’, sitting down to complete coursework. I guess it takes a special kind of person, someone who loves what they’re doing and who is incredibly organised. ”

Kelly completed her ILM Level 4 with Lifetime Training in June 2016, one month early!

“ I have no idea how I did it… but, I did it. I’ve done what I set out to achieve and I feel fabulous for it. In fact, I’ve just been away with my close friends to Spain for the weekend to have some much needed me time and celebrate all I have achieved over the past year. Yes, it’s been a busy year but I wouldn’t change it for the world.”

“WE NOW WORK MORE EFFICIENTLY

AS A TEAM AND THAT’S A DIRECT

RESULT OF ME TAKING THE COURSE”

Stick to deadlines. If you miss a deadline these can

easily snowball and get out of control. Finish one topic, then

move onto the next. Meet the deadlines your Regional Trainer gives you. There’s a

very good reason for them!

Make the most of your Regional Trainer. Build up

your relationship so you can freely ask for advice as and when you need to. Answers to the smallest questions can

help you breathe a sigh of relief and keep you

on track.

Embrace the course. Unless you find the course subjects hugely interesting

you’re likely to struggle to complete the course or manage your time

effectively.

Accept that it’s going to be hard work, then plan your

personal and professional time to fit this commitment

in. This is not something you’re going to breeze through but the results

will be well worth the effort.

Kelly’s Top Tips

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CRAFT YOUR CAREER - assets.lifetimetraining.co.uk · Greene King Level 4 Higher Management Programme Greene ... Study days have been scheduled throughout the ... discussing the requirements

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