CQC Powerpoint templates · • Power BI is the primary source of performance reporting for SLTs and the Executive team. We are working with the SLTs to develop their products over

Performance Report

May 2019

2

Information to note

• Power BI is a Microsoft Product which allows you to analyse and visualise your data to

share across the organisation. In May CQC invested in this software and it will used by

colleagues across CQC, starting with Performance and Intelligence.

• The contents of this annex are visuals collated from Power BI

• The full reports, including functionality to be able to drill down on the data, or filter by

region is within the Power BI application

• These slides are intended as an information pack whilst support is provided on learning

and using the new tool

• We will demo the Power BI product during the Board meeting on 17 July 2019

• Power BI is the primary source of performance reporting for SLTs and the Executive

team. We are working with the SLTs to develop their products over the next 2 months.

• Comments from the board in regards to it’s functionality, design and structure are

welcomed from board members.

The balance scorecard for 19/20 is split into four quadrants:

Report Structure

People and Providers

This quadrant is designed to capture the

areas of the business that impact people

who use services and the providers we

regulate

Process

The processes measures look at internal

processes and how effective and

efficient they are

Resources

This area summarises our current

resources, and is made up of people and

finance resources

People and Learning

These indicators cover CQC as a place

to work, and how we adapt and learn as

an organisation

Public and Providers

5

Public and Providers

Effective and efficient Registration service in place Measure Target Current Performance

Improve the performance of our overall registration

timeliness compared with our 2018/19 benchmark

Visual displayed on slide 6

New 70.8% 74%Variation 93.8% 93%Cancellation 86.8% 89%Refusal 37.8% 21%

Improve time taken for action to be taken on

unregistered providers

Measure will first be reported in July 2019

Provider satisfaction rates with the registration

process will show incremental improvement 2019 results will be available in Quarter 2

2018 results and visual on slide 7

Costs per application (TBC) Measure will first be reported in July 2019

6

Improve the performance of our overall registration timeliness

7

Registration survey results

8

Public and Providers

Responsive regulation undertaken and we use enforcement when we need to keep people safeMeasure Target Current Performance

Inspections undertaken – Return to rating

PMS visual displayed on slide 9

ASC visual displayed on slide 10

Hospital visual displayed on slide 11

ASC Target varies

depending on

rating

87%

PMS 92%

Hospitals 100%

Inspections undertaken in response to riskMeasure will first be reported in June 2019

% of inspections undertaken based on new

information and the outcome of our interventions

Visual displayed on slide 12

Target not set. Monitor outcomes

and variation2.8%

We target services rated RI or Inadequate to

improve and where they don’t we use our

enforcement powers to keep people safe

Measure will be reported in quarter 2

We undertake enforcement action within 3 days

Visual displayed on slide 13 and 1470% 33%

Monitor the outcomes of our enforcement action

Visual displayed on slide 15

Target not set. Monitor outcomes

and variation71%

Whistleblowing and responding to concerns

Whistleblowing visual displayed on slide 16

Safeguarding visual displayed on slide 17

95% 99%

Providers state in surveys prospect of enforcement

action encourages compliance with CQC regulations

2018 survey results in visual displayed on slide 18

67%2019 survey data will be available

in Quarter 2

PMS Inspections – Return to rating

ASC Inspections – Return to rating

Hospital Inspections – Return to rating

% of inspections undertaken based on new information

13

Enforcement action undertaken within 3 days

14

Enforcement action (outside of 3 days)

Outcomes of enforcement action

16

Volume of Whistleblowing enquiries

17

Safeguarding Alerts referred to the Local Authority

18

2018 survey results

19

Public and Providers

Timely information that is useful for public and providersMeasure Target Current Performance

Inspection reports published within specified time

periods

PMS visual displayed on slide 20

Hospital visual displayed on slide 21

ASC visual displayed on slide 22

90% 88%

Website users accessing reports and other

information say information is easy to find and useful

Visual displayed on slide 23

No set target – Easy to find

93% - Useful

85% - Easy to find

92% - Useful

Providers tell us CQC helped them to improve what

they do

Visual displayed on slide 24

60%2019 survey results will be

available in Quarter 2

Inspection report timescales - PMS

Inspection report timescales -Hospitals

Inspection report timescales - ASC

23

2018 survey results

24

2018 survey results

25

Public and Providers

We are trusted by people and work effectively with partners across Health and Social CareMeasure Target Current Performance

People say CQC is trusted to be on the side of

people using services

Visual of 2018 survey results are below

81%2019 survey results to be

presented in Quarter 2

Processes

27

Processes

Improved, effective digital services in placeMeasure Target Current Performance

CQC colleagues tell us that technology we use is

effective

2018 survey results visual is displayed on slide 28

30%Measure will be reported in

Quarter 2

Decreased cost lost to IT issues

Visual displayed on slide 29£50,333 £31, 250

Decreased time lost to IT issues

Visual displayed on slide 291,917 1,914

28

2018 survey results

Cost & Time lost to IT Issues

30

Processes

Embed a QI approach in CQC that empowers our people to make improvementsMeasure Target Current Performance

Colleagues can make improvements happen in their

area of work

2018 survey results are displayed on slide 31

55%Measure will be reported in

Quarter 2

We have the right programmes that enable us to deliver our strategy and plans and we invest in the right

wayMeasure Target Current Performance

I believe that changes are effectively implemented in

CQC

2018 survey results are displayed on slide 31

32%Measure will be reported in

Quarter 2

We evolve with the systems we regulate and improve the consistency of what we doMeasure Target Current Performance

Inspection teams and providers say in surveys they

have confidence in the consistency of our work and

judgements

2018 survey results are displayed on slide 32

52% (Inspection Team Survey)

48% (Provider Survey)

2019 survey results will be

reported in Quarter 2

Providers say CQC’s approach to inspection was

flexible enough to accommodate new and complex

models of care

2018 survey results are displayed on slide 33

Baseline to be established in

2019/20

2019 survey results will be

reported in Quarter 2

31

2018 Survey Results

32

2018 Survey Results

33

2018 Survey Results

Resources

35

Resources

We will have people in the right place to respond to risk and deliver our prioritiesMeasure Target Current Performance

Maintain a turnover range between 10%-12%

Visuals are displayed on slide 36Range 10-12% 10.5%

Reduce vacancy factor to less than 5%

Visuals are displayed on slide 375% 5.7%

Sickness absence target

Visuals are displayed on slide 384% 3.9%

We will agree a productivity benchmark and improve

on our operational productivity in 2019/20 No target set

ASC – 1.08

Hospitals – 1.10

PMS – 1.25

36

Maintain a turnover range between 10%-12%

37

Reduce vacancy factor

38

Sickness absence target

39

Resources

We will ensure our regulation is proportionate and cost efficientMeasure Target Current Performance

The cost of regulation for providers is benchmarked

in 2019-20

Benchmark will be established in

19/20

Robust budget planning and monitoring in placeMeasure Budget YTD Actual YTD

Revenue £38,400,000 £39,000,000

CapitalThe budget is yet to be phased for

19/20.

Capital expenditure is on track at

£1.5m against the full year

budget.

Strategic Change (Revenue & Capital) The budget is yet to be phased for 19/20

People and Learning

41

People and Learning

People want to work at CQCMeasure Target Current Performance

CQC supports the wellbeing of colleagues 57%

Measures will be reported in

quarter 2

CQC colleagues feel they have manageable

workload51%

Our annual people survey engagement score

improves61%

Improve the understanding of CQCs workforce

diversity by increasing the % of declarations from

colleagues on ESR

Measures to be reported in July 2019

Improve recruitment outcomes for under represented

groups by narrowing the difference in shortlisting

outcome between BME and White candidates

Improve career and development opportunities for

under represented groups and increase perception

of equal opportunities in the people survey

We have a high quality learning and development programmeMeasure Target Current Performance

Uptake of L&D Visuals are displayed on slide 4290% 88%

Agree or strongly agree L&D is relevant and useful

Visuals are displayed on slide 4348% Measure will be reported in Q2

42

Uptake of L&D

43

L&D is relevant and useful