cpp07-08 8.10.07:Layout 1 · Brentwood Borough Council | Corporate Performance Plan 2007-2008 3 Forward I am pleased to present Brentwood Borough Council’s Corporate Performance

Brentwood Borough Council | Corporate Performance Plan 2007-2008

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C o n t e n t s

SECTION DESCRIPTION PAGES

FOREWORD 3

1.0 THE CORPORATE PERFORMANCE PLAN 5

� The Corporate Performance Plan 6

� Statement of Responsibility 6

� Auditing the Corporate Performance Plan 6

� Statement on Contracts 7

� Copies and Comments 7

2.0 PRIORITIES AND PERFORMANCE 9

� STRATEGIC OBJECTIVES 10

� KEY PRIORITIES 2007/2008 11Priority Issues 11

� OUR PERFORMANCE 2006/2007 11Performance Indicators 2006/2007 11

Performance Targets 12

� NATIONAL PERFORMANCE STANDARDS 12Household Waste Recycling and Composting 12

Determination of Planning Applications 14

Decent Homes 15

� PERFORMANCE IN CONTEXT 16Performance 2003/04 – 2004/2005 16

Performance 2004/05 – 2005/2006 17

Performance 2005/06 – 2006/2007 17


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C o n t e n t s

SECTION DESCRIPTION PAGES

� HOUSING AND DECENT HOMES 19Strategic Objectives and Annual Priorities 2007/2008 20

Performance Statistics 2006/2007 21-30

� HEALTHY LIVING 31Strategic Objectives and Annual Priorities 2007/2008 32


� CLEAN, GREEN AND SUSTAINABLE ENVIRONMENT 43Strategic Objectives and Annual Priorities 2007/2008 44


� COMMUNITY SAFETY 57Strategic Objectives and Annual Priorities 2007/2008 58


� ENTERPRISE 65Strategic Objectives and Annual Priorities 2007/2008 66


� CORPORATE HEALTH 71General Corporate Health Performance Statistics 72-76

SATISFACTION LEVELS 77

� Satisfaction Surveys 78

� Overall Satisfaction Survey 78

� Planning Services Customer Satisfaction Survey 81

� Benefits Customer Satisfaction Survey 82

� Tenants Satisfaction Survey 83


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F o r w a r d

I am pleased to present Brentwood Borough

Council’s Corporate Performance Plan

2007/2008, which tells you about the

Council’s performance in delivering services

over the past year, and also its proposals for

services in the current year.

This Performance Plan contains important

performance targets and outcomes which

are intended to help you see how well the

Council is performing overall. I believe the

performance figures within this Plan demon-

strate that the Council continues to perform

well for local residents, and provides valued

services for the benefit of current and future

generations.

The Council has made significant progress

against its five strategic objectives of

Housing and Decent Homes; Healthy Living;

Clean, Green and Sustainable Environment;

Community Safety; and Enterprise.

Priority issues such as the 'Environment and

Street Scene' saw recycling rates rise again,

and these are anticipated to increase even

further during 2007/08 following the intro-

duction of the new mixed recyclable collec-

tions in April.

Activities in relation to 'Young People'

involved schemes to celebrate the talent of

Brentwood’s young people through projects

like the Talented 100 scheme, the Academy

Clubs project and the Alchemy Arts and

Music project.

In relation to 'Community Safety' we have

worked hard with the Police and other part-

ners to ensure Brentwood remains one of

the safest places to live with one of the low-

est crime rates in the whole region. We also

continued action against Anti-Social

Behaviour through projects such as the

Woodland Avenue Safety Partnership and

diversionary activities such as the ‘Stunt

Action’ and ‘Fire Break’ projects.

In relation to 'Enterprise', town centre regen-

eration continued to be a high priority with

the consolidation of the Baytree Shopping

Centre refurbishment and the progression of

proposals for a mixed retail and recreational

development of land north of Brentwood

High Street.

We also continued to make improvements in

relation to Street Cleaning; Leisure and

Culture; Housing; and Housing Benefits.

What I am most delighted with is that inde-

pendent research on public satisfaction lev-

els has shown that Brentwood Borough

Council’s overall resident satisfaction rating

is the best in the whole of Essex and

amongst the highest in the whole country.

The Council also saw the best public satis-

faction ratings in relation to cleanliness of

the streets; sports and leisure facilities; and

parks and open spaces. The Council also

scored very highly on satisfaction with recy-

cling facilities.

We are proud of the achievements we have

made. However we recognise that there is

always more to do in responding to the chal-

lenges on the Council in ensuring the quali-

ty and efficiency of services in an ever

changing environment, and also in making

sure all people can share in the prosperity

and opportunities in the Borough.

Brentwood is a delightful place in which to

live, work and relax and we want to ensure

that the Council continues to move forwards

and make the Borough and the Council

which serves it even better.

Councillor Brandon Lewis

Leader of the Council


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5

The CorporatePerformance Plan

Section1


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T h e C o r p o r a t e P e r f o r m a n c e P l a n

THE CORPORATE PERFORMANCE

PLAN

The purpose of the Corporate Performance

Plan is to provide local people a clear

expression of the Council’s priorities and

performance in delivering local services.

The Corporate Performance Plan sits at the

heart of the Council’s approach to CPA and

corporate performance management, in

terms of setting out annual priorities in

pursuance of strategic objectives and

monitoring performance against a range of

performance measures. It is the

Performance Plan that gives residents an

annual assessment of progress the Council

has made in achieving its longer-term

strategic objectives.

The Corporate Performance Plan includes:

� a summary of the Council’s strategic

objectives

� an explanation of the Council’s annual

priorities and targets in pursuance of

those objectives

� performance indicator outcomes for

2006/2007 and comparisons with

performance in previous years

� performance targets set for future years

The Council is required to produce its

Corporate Performance Plan by 30th June

each year.

STATEMENT OF RESPONSIBILITY

Brentwood Borough Council is responsible

for: -

� Writing and preparing this Corporate

Performance Plan

� The information and assessments in the

Plan, and the assumptions and estimates

we based them on

� Setting up systems to manage and

control performance, and using them to

produce the information and

assessments in the Plan

The Council is satisfied that the information

and assessments in this Performance Plan

are accurate and complete and that the Plan

is realistic and achievable.

AUDITING THE PERFORMANCE PLAN

The Council’s External Auditors, the private

sector firm PKF, are required under Section

7 of the Local Government Act 1999 to carry

out an audit of the Plan and to prepare a

report by 30th December 2007.

The Auditors are required to certify that the

audit has been undertaken and:

� to repor t whether they be l ieve the

Performance Plan has been prepared

and published in accordance with

statutory requirements and, where

appropriate to recommend how the plan

should be amended to comply with

statutory requirements

� to recommend:

- where appropriate, procedures to be

followed in relation to the Performance

Plan

- whether the Audit Commission should

carry out a best value inspection of

the Council under Section 10 of the

Local Government Act 1999

- whether the Secretary of State should


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T h e C o r p o r a t e P e r f o r m a n c e P l a n

give a direction under Section 15 of

the Local Government Act 1999

The Council’s 2006/2007 Corporate

Performance Plan was audited by PKF, and

their report was issued in December 2006.

The opinion expressed by the Auditor was as

follows:

“In our opinion, Brentwood Borough Council

has prepared and published its best value

performance plan in all significant respects

in accordance with section 6 of the Local

Government Act 1999 and statutory

guidance issued by the Government.

� We do not recommend that the Audit

Commission should carry out a best value

inspection of Brentwood Borough Council

under Section 10 of the Local Government

Act 1999”

� “We do not recommend that the Secretary

of State should give a direction under

Section 15 of the Local Government Act

1999.”

STATEMENT ON CONTRACTS

In its Performance Plan, the Council is

required to certify and state that all individual

contracts awarded during the past year

which involved a transfer of staff, complied

with the requirements in the Code of

Practice on Workforce Matters in Local

Authority Service Contracts.

Brentwood Borough Council certifies that

during 2006/2007 there were no such

contracts awarded by the authority involving

staff transfers to other providers that would

have invoked the provisions of the Code of

Practice.

COPIES AND COMMENTS

If you wish to express views on the

Plan or on any of the Council’s

priorities please write to:

Borough Secretary &

Director of Corporate Services

Brentwood Borough Council,

Town Hall,

Ingrave Road,

Brentwood,

Essex.

CM15 8AY

E-mail. [email protected]

Copies of this Corporate Performance

Plan can be made available on request in

different languages or in audiotape form for

the visually impaired by contacting the

Borough Secretary & Director of Corporate

Services at the above address.


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9

Prioritiesand Performance

Section2


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P r i o r i t i e s a n d P e r f o r m a n c e

STRATEGIC OBJECTIVES

This Section of the Corporate Performance

Plan sets out the Council's strategic objec-

tives and service priorities, spanning the

breadth of the Council's operation, and

details the Council’s performance for

2006/2007 under each of these strategic

themes.

The Council’s strategic objectives are drawn

from its Corporate Strategic Plan 2005-

2010. The Corporate Strategic Plan and this

Performance Plan are supported and under-

pinned by a wide range of other policy and

strategic documents.

The Council’s key strategic themes as artic-

ulated in the Corporate Strategic Plan 2005-

2010 are:

� Housing and Decent Homes

� Healthy Living

� Clean, Green and Sustainable

Environment

� Community Safety

� Enterprise

Copies of the Corporate Strategic Plan and

other published policy/strategy documents

are available on application to the Town Hall,

or via the Council’s website at

www.brentwood.gov.uk.

The Council recognises that over the life of

the Corporate Strategic Plan, objectives and

priorities may change, depending on local

circumstances and demands and on other

'external' factors. It is the annual Corporate

Performance Plan that reflects these chang-

ing priorities and therefore this Plan sits

hand in hand with the Corporate Strategic

Plan and the other strategic documents.

In addition the Brentwood Local Strategic

Partnership (LSP) involves joint working

between key public, private, voluntary and

community sector partners so as to meet

locally agreed objectives and to maintain

and improve service delivery for the benefit

of local people.

The LSP has a Community Strategy for pro-

moting or improving the economic, social

and environmental well being of the

Brentwood Borough. The Council’s objec-

tives dovetail with those of the LSP and seek

to ensure that both the Council and the LSP

are pulling in the same direction to ensure

services and facilities are provided for the

benefit of current and future generations.

The LSP’s key strategic themes are:

� Housing

� Health and Welfare

� Leisure and Culture

� The Environment and Sustainable

Development

� Community Safety

� Economic Development and the

Local Economy

� Lifelong Learning

� Social Inclusion

� Communication

KEY PRIORITIES 2007/2008

The Council seeks to be clear, committed

and determined – clear on its priorities, com-

mitted to achieving them and determined to

deliver. The Corporate Strategic Plan sets

out a number of priority strategic themes for

the Council enabling the authority to remain

focused on achieving what are the most

important issues for the Council and the

Borough as a whole.

Flowing from these overarching strategic

objectives is a number of priority issues

which the Council is focussing on in the

medium term, and these are:

Priority Issues

� The Environment - Recycling, street

cleansing and graffiti

� Enterprise - Town Centre

regeneration and business

engagement

� Community Safety - Crime Reduction

and Anti-Social Behaviour

� Young People

� Planning - Improving performance on

the determination of planning

applications

� Benefits - Ensuring sustained

performance improvements in

processing claims

Details of the initiatives being pursued by the

Council on these priority issues are set out

later in this Plan.

OUR PERFORMANCE 2006/2007

Performance Management is particularly

important in local government and the

reporting of performance each year is

essentially through the Corporate

Performance Plan.

Performance Indicators are one of the main

means by which the Council's performance

is reported and judged. Some indicators are

set by the Central Government (Best Value

Performance Indicators or BVPI's), and

others are set locally by the Council (Local

Performance Indicators or LPI's).

Of the BVPI's set by the Government, some

relate to Corporate Health and designed to

provide a snapshot of how well the Council

is performing overall. Other BVPI's relate to

individual services and are designed to

enable comparisons to be made between

the performance of different authorities, and

within the same authority, over time.

Performance Indicators 2006/2007

The Council’s performance indicator statistics

for the year 2006/2007 are related directly to

each of the Council’s strategic themes.

Where possible and appropriate, comparative

statistics for previous years are provided,

although it should be noted that not all year

on year figures are directly comparable owing

to the Government amending various

performance indicator definitions.

The performance indicator schedules include

a “traffic light” indicator to provide an “at a


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glance” representation of performance as

follows:

Where the Council’s targetshave been met or exceeded,or where performance has

improved compared with theprevious year (2005/2006)

Where the Council’s targets

have not been achieved, but

where performance levels

have been sustained compared

with the previous year

Where the Council’s targets

have not been met, or where

performance has fallen

compared with 2005/2006

Performance Targets

As part of its approach to CPA, the Council

has adopted a series of performance

targets.

Some of these are set down by the

Government, and apply to all local

authorities. Other targets the Council has set

for itself under its performance management

framework are determined following

analysis of performance in previous years

and comparing the Council’s performance

with that of other authorities.

The targets in these respects are highlighted

in the various performance schedules.

The schedules also show the performance

data (where available) for the top 25% per-

forming district councils for the year

2005/2006, thus allowing Brentwood

Borough Council’s performance to be

compared to what are regarded as the best

performers.

It is pleasing to report that Brentwood

performs at or above the levels of the top

25% of authorities for many of the performance

indicators. Where current performance is

below this level, the Council has set

performance targets that are consistent with

the top performing authorities.

NATIONAL PERFORMANCE

STANDARDS

In prescribing the various Best Value

Performance Indicators, the Government

has also set some national performance

standards which it expects local authorities

to achieve over time. These national

performance standards relate to three

particular areas as follows:

� Household waste recycling and composting

� Determination of planning applications

� Decent Homes

A short commentary on the Council’s

response to each of these is given below:

Household Waste Recycling and

Composting

The Government has set statutory perform-

ance standards in relation to the percentage

of household waste that is recycled (Best

Value Performance Indicators BVPI 82a and

BVPI 82b refer).


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BVPI 82a

BVPI 82b

Percentage of the total tonnage of

household waste arisings which

have been recycled.

Percentage of the total tonnage of

household waste arisings which

have been composted.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

19.82%

16.92%

13.73%

11.37%

9.69%

10.55%

The standard requires the Council to achieve a 30% recycling rate and this is measured by

the sum of indicators BVPI 82a and 82b. The Council’s performance against these

indicators over the past three years has been as follows:

Indicator Description Year Performance

BVPI 82a

& 82b

Combined performance 2006/2007

2005/2006

2004/2005

31.19%

26.67%

24.28%


The combined performance figures for these indicators are as follows:

The Council has continued to recognise the need to further improve its performance

regarding the amount of domestic waste that is recycled.

Measures taken in previous years to improve recycling performance include the kerbside

collection of green waste in 2002/03, the provision of boxes for paper in 2004, and in April

2005 the provision of boxes for the collection of glass. In addition from June 2006 the

kerbside collection of cardboard commenced.

During 2006, the Council carried out a major review of its recycling service, and

undertook a major consultation exercise with

local residents to help inform future service

arrangements.

In November 2006 the Council sent out

questionnaires to 2700 randomly selected

addresses in the Borough and it was also

available on the Council’s website and in the

December edition of the Council’s magazine

‘Vision’. In addition a significant ‘door

stepping’ exercise was undertaken involving

face to face interviews with residents.

The response rate to this consultation

process was 49%, and the results were

reported to elected Members at the January

2007 meeting of the Environment Panel to

tailor improvements in the service and

improve recycling.

Key results from the consultation were:

Would like more materials collected

Preference for collection of dry recyclables in a single bag

Would you favour all collections from kerbside

Would you prefer alternate weekly recyclable and residual waste collections

85%

59%

86%

72%

against

In light of the consultation exercise the

Council decided to revise the collection

arrangements and from April 2007

introduced an orange sack scheme for the

collection of combined dry recyclables

including paper, cardboard, cans and

plastics. Glass and green waste collections

continue as before.

For 2007/08 therefore there are three

separate kerbside collection of recyclables

made fortnightly from Brentwood properties

along with the weekly residual waste

collection service.

Due to the extended collection

arrangements introduced in 2006/07 (and

before the introduction of the dry

recyclables scheme) the Council was

delighted to exceed its statutory recycling

target of 30%.

It is considered that with the new and further

extended collection service the overall

Recycling performance will continue to

improve in 2007/08.


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The Council’s outturn figures in this respect will be reported in the 2008/09 Corporate

Performance Plan.

Determination of Planning Applications

The Government has set statutory performance targets for the speed in which local author-

ities determine planning applications (Best Value Performance Indicators 109 a-c refer).

The targets require 60% of ‘major’ applications to be determined within 13 weeks; 65% of

‘minor’ applications to be determined within 8 weeks; and 80% of ‘other’ applications to be

determined within 8 weeks.

The Council’s performance against this performance indicator over the past 3 years has

been as follows:


BVPI 109a

BVPI 109b

BVPI 109c

Percentage of “major” applications


Percentage of “minor” applications


Percentage of “other” applications


2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

43.48%

61.54%

80%

45.9%

69%

75.18%

79.3%

89.73%

91.17%


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The recent reduction in performance levels

has resulted in the Government, for the first

time ever, designating Brentwood Borough

Council as a ‘Planning Standards Authority’

for 2007/08 in relation to ‘major’ and ‘minor’

planning applications. This means that the

Council is under an obligation to achieve the

statutory performance targets in 2007/08 of

60% and 65% respectively.

The decline in performance on planning

applications is not representative of the

Council’s consistent performance profile on

planning applications over a long period of

time.

Indeed, the Council’s performance in

relation to the determination of planning

applications has traditionally been in the top

10% of authorities nationally and has been

recognised by the Government, which has

awarded the Council significant support

through it’s ‘Planning Delivery Grant’.

There are some key explanations as to why

performance has fallen in recent years.

The number of major development

applications received and, where

appropriate, the requirement to defer

completion of applications until legal

agreements have been entered into, has

been a contributory factor in the reduced

levels of performance in relation to ‘major’

applications. Brentwood receives very few

major applications in any year, and the

completion of associated legal agreements

is outside of the Council’s control. Until

those agreements are completed, the

applications are not deemed to have been

determined, thus affecting the performance

indicator.

More significantly, there have been some

staffing capacity issues within the Service

since early 2006, which has had an effect on

performance. Some 4 experienced

members of staff left the Council’s employ

during 2006 including the head of service.

However all these posts have now been

filled with people in post including the ‘Chief

Planning Officer’. It is expected this will

contribute to an upturn in performance

figures for 2007/08.

Decent Homes

The Government has set a target of all

Council homes being “decent” (by the

Government’s own standard) by 2010. The

Council’s Housing Revenue Account

Business Plan addresses this target.

The Council is confident that, if funding

continues at the current and projected

levels, the target can be met locally. This will

involve the percentage of “decent homes”

increasing from 74% in 2001/2002 to 88% in

2007/08 and to 100% in 2010.

In 2004/2005 the Council reviewed the 2002

options appraisal on investment in its

housing stock in line with 2003 Government

guidance. This included a new and

independent combined cross-tenure stock

condition and housing needs survey, and full

consultation with tenants, leaseholders and

other stakeholders.

The public sector part of the stock condition

survey assessed that just 15% of Council

homes were non-decent. Stock retention

was selected as the option to pursue for

Brentwood

The Council will be seeking, through

implementation of the homelessness

strategy action plan, to minimise its use

of bed and breakfast or temporary

accommodation for homeless households

by developing alternatives e.g. via

private sector leasing arrangements, and

preventative measures.

The Council will be introducing Choice

Based lettings in 2007/08 following joint

consortium working with five other housing

authorities.

PERFORMANCE IN CONTEXT

Brentwood Borough Council is an authority

that has prided itself on providing quality

services to local people, and analysis of the

national Performance Indicators over the

years demonstrates the consistency with

which services have continued to be

provided, and the improvements made.

The national Performance Indicator regime

has led to greater inter-authority comparison

than before, and the annual publication of

the performance statistics has taken on

greater relevance with the CPA regime.

Whilst there are a total of 113 national BVPIs

set by the Government in 2006/07 to assess

local authority performance, the Audit

Commission only uses a very small basket

of 42 of these indicators to inform their

annual view of performance (through the

annual Direction of Travel inspection).

Using only this narrow basket of indicators,

the Commission has concluded that

“Brentwood’s rate of service improvement

has fallen in comparison to other councils.

Measured by the Audit Commission’s basket

of indicators, only 45% have improved since

2004/05, although there are early signs of

improvement in some services in 2006/07”

However, a completely different performance/

improvement profile emerges if all relevant

performance indicators are taken into

account.

In this respect the Council has compared its

performance across different years in order

to establish accurate overall performance

trends. The comparison captures all those

indicators which are directly comparable

year on year.

Performance 2003/2004 to 2004/2005

The results of the comparison of all relevant

indicators for the years 2003/2004 to

2004/2005 are detailed below.

Whilst there was a reduction in the number

of comparable indicators to 2003/2004, due

to some national indicators being amended

and a review of local indicators by the

Council, the results showed that there was

still a steady increase in the number of

indicators improving.


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Status of Total No. Percentage

Indicator

Improving

Deteriorating

Same

Total

55

27

24

106

51.9%

25.5%

22.6%

100%


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Of the 24 indicators remaining the same 13

were those that meet a requirement and

cannot be improved. The analysis quite

clearly showed that Brentwood Borough

Council’s performance continues to have a

higher proportion of improving indicators

than those deteriorating and the authority’s

performance is steadily improving.

Performance 2004/05 to 2005/06


Indicators for the years 2004/05 to 2005/06

are detailed below.

Comparison of the results of the indicators

for 2004/05 to 2005/06 has to be considered

against the background of the review by

Government of all the Best Value

Performance Indicators.

There has however continued to be a steady

increase in the number of indicators

improving year on year. Indeed, this period

has shown the largest number of improving

indicators since 2001/02.

Performance 2005/06 to 2006/07


Indicators for the years 2005/06 to 2006/07

are detailed below.

The analysis shows that this is a significant

improvement in the Council's performance

with an improvement to 72% of all indicators

for 2006/07 when compared to 2005/06.


Indicator

Improving

Deteriorating

Same

Total

108

32

10

150

72%

21.3%

6.7%

100%


Indicator

Improving

Deteriorating

Same

Total

80

35

14

129

62%

27.2%

10.8%

100%


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19

Housing andDecent Homes


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H o u s i n g a n d D e c e n t H o m e s

The Council's strategic objective for Housing and Decent Homes is:To ensure that everyone in the Brentwood Borough has access to appropriate local housing meeting minimum

standards of fitness and decency.The Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:

Corporate Strategic Plan

Objective

Facilitate the appropriateprovision of affordablehomes

Seek to ensure that homescomply with minimum standards of fitness anddecency

Minimise Homelessness inthe Borough

Efficiently manage theCouncil’s Housing Stock andthe service to applicants

Assist the Brentwood LocalStrategic Partnership

2007/2008 Priorities/Actions

� Pursue nominations to The Retreat RSL Partnership Scheme on its completion� Progress the mixed use redevelopment of Merrymeade House in partnership with a Registered Social

Landlord� Pursue scheme proposals for redevelopment of Britannia Road site in partnership with an RSL� Achieve start on Lancaster Close development

� Implement the 2007/2008 element of the HRA business plan and the approved 2007/2008 housing capital programme

� Assist qualifying private sector residents to maintain, adapt or improve their homes via Home Improvement Grants

� Enable disabled, frail or elderly people to occupy their own homes, suitably adapted to their particular needs

� Review the Homelessness Strategy � Further develop the prevention approach to the minimisation of homelessness in the Borough with the

aim of reducing need for temporary accommodation� Implement the Choice Based Lettings Scheme

� Increase the average energy efficiency “SAP” rating of Council homes � Pursue pilot parking project on housing estates� Pursue opportunities for improvements to estates� Consolidate and further develop improvements made in the performance of the Council’s Housing

Benefits section and the service to applicants

� Pursue a Young Parent supported housing project in partnership with Epping Forest and Uttlesford District councils.

� Implement the joint agency Assistive Technology Project for frail elderly and disabled people� Explore provision for accommodation for women escaping domestic violence, in partnership with an RSL� Contribute to the achievement of the LSP’s Housing objectives

Indicator

Ref.

Indicator Description Performance Indicator

Statistics

Top

Quartile

Targets

HDH

HDH 1.

BVPI 63

HDH 2.

BVPI 64

HDH 3.

BVPI 66 A

HDH 4.

BVPI 66 B

HDH 5.

BVPI 66 C

HOUSING AND DECENT HOMES

Energy Efficiency - the average SAP rating of

local authority owned dwellings.

The number of non-local authority owned vacant

dwellings returned to occupation or demolished

during the financial year as a direct result of

action by the local authority.

Rent collected by the local authority as proportion

of rents owed on Housing Revenue Account

(HRA) dwellings.

Number of local authority tenants with more than

seven weeks of (gross) rent arrears as a

percentage of the total number of Council tenants.

Percentage of local authority tenants in arrears

who have had Notices Seeking Possession

served.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

69

66.2

66.1

13

33

1

98.02%

97.91%

97.35%

5.18

5.16

29.37%

23.55%

69

77

98.60%

4.12

17.06%

06/07 66.7

07/08 70

08/09 71

09/10 72

06/07 20

07/08 20

08/09 20

09/10 20

06/07 99.2%

07/08 98.6%

08/09 98.8%

09/10 99%

06/07 5.0

07/08 3.5

08/09 3.3

09/10 3.1

06/07 24%

07/08 20%

08/09 19%

09/10 18%


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HDH 6.

BVPI 66 D

HDH 7.

LPI

HDH 8.

LPI

HDH 9.

LPI

HDH 10.

LPI

HDH 11.

LPI

Percentage of local authority tenants evicted as a

result of rent arrears.

Local authority rent collection and arrears: rent

arrears of current tenants as a proportion of the

authority’s rent roll.

Proportion of homeless applications on which the

authority makes a decision and issues written

notification to the applicant within 33 working

days.

The percentage of dwellings that are empty and

available for letting or awaiting minor repairs

The percentage of dwellings that are empty -

others

The percentage of urgent repairs completed within

Government time limits.

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2003/2004

0.47%

0.19%

1.64%

1.95%

1.85%

60%

80%

72%

0.39%

0.69%

0.27%

0.70%

0.39%

0.77%

99%

97%

96%

93%

NIL

N/A

N/A

N/A

N/A

N/A

06/07 0.20%

07/08 0.21%

08/09 0.22%

09/10 0.23%

06/07 1.80%

07/08 1.60%

08/09 1.50%

09/10 1.40%

06/07 86%

07/08 70%

08/09 80%

09/10 85%

06/07 0.3%

07/08 0.3%

08/09 0.3%

09/10 0.3%

06/07 0%

07/08 0%

08/09 0%

09/10 0%

06/07 100%

07/08 100%

08/09 100%

09/10 100%

Indicator

Ref.


Statistics

Top

Quartile

Targets


22

HDH 12.

LPI

HDH 13.

LPI

HDH 14.

LPI

HDH15.

LPI

HDH 16.

BVPI 164

HDH 17.

LPI

The percentage of repairs requested by tenants

completed within local target times.

The number of Home Improvement Grants

completed during the year, and the number of

these that were Disabled Facilities Grants

The number of HMO’s licensed under the Housing

Act 2004

(i) The proportion of tenants represented by

recognised tenants groups

(ii) Was the Tenant Participation Compact

reviewed?

Does the authority follow the Commission for

Racial Equality’s code of practice in rented

housing and follow the Good Practice Standards

for social landlords on tackling harassment

included in the code of practice for social

landlords: Tackling Racial Harassment.

Average number of households in temporary bed

and breakfast accommodation

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

94%

90%

90%

92/32

97/50

106/41

9/10

N/A

46%

44%

Yes

Yes

Yes

No

No

8

8.5

12

N/A

N/A

N/A

N/A

N/A

N/A

06/07 92%

07/08 95%

08/09 96%

09/10 97%

06/07 N/A

07/08 N/A

08/09 N/A

09/10 N/A

06/07 N/A

07/08 N/A

08/09 N/A

09/10 N/A

06/07 41%

07/08 48%

08/09 49%

09/10 50%

06/07 Yes

07/08 Yes

08/09 Yes

09/10 Yes

06/07 6

07/08 6

08/09 5

09/10 4

Indicator

Ref.


Statistics

Top

Quartile

Targets


23

HDH 18.

BVPI 183A

HDH 19.

BVPI 183B

HDH 20.

BVPI 202

HDH 21.

BVPI 203

HDH 22.

BVPI 184A

HDH 23.

BVPI 184B

The average length of stay in bed and breakfast

accommodation

The average length of stay in hostel accommodation

of households which include dependent children or

pregnant women and which are unintentionally

homeless and in priority need.

The number of people sleeping rough on a single

night within a local authority’s boundaries

The percentage change in average number of

families placed in temporary accommodation

The proportion of LA homes which were

non-decent at the start of the financial year

The percentage change in proportion of non-

decent LA homes between the start and end of

the financial year.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2.00 Weeks

5.00 Weeks

6.00 Weeks

NIL

NIL

NIL

1

1

0

25.38%

12.6%

63%

14%

16%

18%

14.3%

12.5%

11.1%

1 Week

NIL

NIL

-16%

16%

28.3%

06/07 4 Weeks

07/08 4 Weeks

08/09 3 Weeks

09/10 3 Weeks

06/07 NIL

07/08 NIL

08/09 NIL

09/10 NIL

06/07 1

07/08 1

08/09 1

09/10 1

06/07 12%

07/08 11%

08/09 10%

09/10 9%

06/07 14%

07/08 12%

08/09 8%

09/10 4%

06/07 28%

07/08 33%

08/09 50%

09/10 50%

Indicator

Ref.


Statistics

Top

Quartile

Targets


24

HDH 24.

LPI

HDH 25.

LPI

HDH 26.

BVPI 76A

HDH 27.

BVPI 76B

HDH 28.

BVPI 76C

HDH 29.

BVPI 76D

The number of affordable housing units achieved

during the year

The number of sites where developers selected to

achieve new affordable housing units through the

redevelopment of Council owned land?

The number of housing benefit claimants in the

local authority area visited per 1000 caseload

The number of fraud investigators employed by

the local authority per 1000 caseload

The number of Housing Benefit and Council Tax

Benefit (HB/CTB) fraud investigations carried out

by the local authority per year per 1000 caseload

The number Housing Benefit and Council Tax

(HB/CTB) prosecutions and sanctions per year

per 1000 caseload in the local authority area

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

31

16

2

7

2

2

169

209

241

0.52

0.52

0.39

65.0

60.59

67.35

3

2.86

1.88

N/A

N/A

319

N/A

55

5.31

06/07 Maximise

07/08 Maximise

08/09 Maximise

09/10 Maximise

06/07 Maximise

07/08 Maximise

08/09 Maximise

09/10 Maximise

06/07 310

07/08 180

08/09 200

09/10 220

06/07 0.5

07/08 0.5

08/09 0.5

09/10 0.5

06/07 85

07/08 67

08/09 68

09/10 69

06/07 5.0

07/08 5.5

08/09 6.0

09/10 6.5

Indicator

Ref.


Statistics

Top

Quartile

Targets


25

HDH 30.

BVPI 78A

HDH 31.

BVPI 78B

HDH 32.

BVPI 79A

HDH 33.

BVPI 79B (i)

HDH 34.

BVPI 79B (ii)

The average processing time taken for all new

Housing and Council Tax Benefit (HB/CTB) claims

submitted to the Local Authority, for which the

date of the decision is within the financial year

being reported.

The average time taken for all written notifications

to the Local Authority of changes to a claimant’s

circumstances that require a new decision on

behalf of the Authority.

The percentage of cases within a random sample

for which the Authority’s calculation of Housing

and Council Tax (HB/CTB) is found to be correct.

The amount of Housing Benefit overpayments

(HB) recovered during the period being reported

on as a percentage of HB deemed recoverable

over payments during that period.

HB overpayments recovered during the period

as a percentage of the total amount of HB

overpayment debt outstanding at the start of

the period plus amount of HB overpayments

identified during the period.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

23.88 Days

32.87 Days

47.65 Days

12.66 Days

24.28 Days

11.33 Days

95.60%

95.80%

96.6%

45.25%

44.78%

32.08%

39.14%

43.97%

26 Days

9.1 Days

99%

79%

40%

06/07 31 Days

07/08 23 Days

08/09 22 Days

09/10 21 Days

06/07 22 Days

07/08 13 Days

08/09 12 Days

09/10 11 Days

06/07 97%

07/08 98%

08/09 99%

09/10 99%

06/07 50%

07/08 70%

08/09 75%

09/10 80%

06/07 44%

07/08 46%

08/09 47%

09/10 48%

Indicator

Ref.


Statistics

Top

Quartile

Targets


26

HDH 35.

BVPI 79B (iii)

HDH 36.

BVPI 212

HDH 37.

BVPI 213

HDH 38.

BVPI 214

HDH 39.

LPI

HDH 40.

LPI

Housing Benefit (HB) overpayments written off

during the period as a percentage of the total

amount of HB overpayment debt outstanding at

the start of the period, plus amount of HB

overpayments identified during the period.

Average re-let times for local authority housing

Number of households who considered

themselves as homeless, who approached the

local housing authority’s housing advice serv-

ice(s), and for whom housing advice

casework intervention resolved their situation.

Proportion of households accepted as statutorily

homeless who were accepted as statutorily

homeless by the same Authority within the last

two years

The percentage of Housing Capital programme

projects implemented during the year

Review parking provision on housing estates

2006/20072005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

5.58%8.09%

27 Days

25 Days

1.50

1.50

3.09%

0.9%

97%

95%

Yes

7%

29 Days

5

0.32%

N/A

N/A

06/07 8.0%

07/08 4.5%

08/09 4.0%

09/10 3.5%

06/07 26 Days

07/08 25 Days

08/09 24 Days

09/10 23 Days

06/07 1.40

07/08 1.40

08/09 1.30

09/10 1.20

06/07 0.9%

07/08 0.8%

08/09 0.7%

09/10 0.6%

06/07 95%

07/08 97%

08/09 98%

09/10 99%

06/07 Yes

Indicator

Ref.


Statistics

Top

Quartile

Targets


27

HDH 41.

LPI

HDH 42.

LPI

HDH 43.

LPI

HDH 44.

LPI

HDH 45.

LPI

HDH 46.

LPI

Improve tenant involvement in applying the

Locally Devolved Budget

Explore the opportunities for large scale improve-

ments/redevelopments of appropriate estates

Pursue a Young Parent supported housing project

in partnership with Epping Forest and Uttlesford

district councils

Operate the under-occupation allowance scheme

for transferring tenants

Seek the mixed use development of Merrymeade

House in partnership with a registered Social

Landlord

Explore with partner agencies the development of

new Assistive Technology for frail older and

disabled people

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

Yes

Yes

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

Indicator

Ref.


Statistics

Top

Quartile

Targets


28

HDH 47.

BVPI 74A

HDH 48.

BVPI 74B

HDH 49.

BVPI 74C

HDH 50.

BVPI 75A

HDH 51.

BVPI 75B

HDH 52.

BVPI 75C

HDH 53.

BVPI 80

The percentage of Council Tenants satisfied with

the overall service provided by landlord

The percentage satisfied with overall service

provided by landlord for ethnic minority local

authority tenants

Percentage satisfied with overall service provided

by landlord for non-ethnic monority local authority

tenants

Satisfaction of Council housing tenants with oppor-

tunities for participation in management and deci-

sion making in relation to housing services provid-

ed by their landlord

Satisfaction of ethnic minority council housing

tenants with opportunities for participation in

management and decision making in relation to

housing services provided by their landlord

Satisfaction of non-ethnic minority council housing

tenants with opportunities for participation in

management and decision making in relation to

housing services provided by their landlord

User satisfaction survey covering issues of

accessibility, staffing issues (helpfulness etc) and

communications/information (understandability etc):-

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

82%

82%

77%

N/A

82%

N/A

69%

67%

47%

N/A

70%

N/A

TBA

TBA

TBA

TBA

TBA

TBA

06/07 82%

09/10 TBA

06/07 N/A

09/10 TBA

06/07 N/A

09/10 TBA

06/07 68%

09/10 TBA

06/07 N/A

09/10 TBA

06/07 82%

09/10 TBA

Indicator

Ref.


Statistics

Top

Quartile

Targets


29

HDH 54.

BVPI 80A

HDH 55.

BVPI 80B

HDH 56.

BVPI 80C

HDH 57.

BVPI 80D

HDH 58.

BVPI 80E

HDH 59.

BVPI 80F

HDH 60.

BVPI 80G

Overall I am satisfied with the facilities to get in

touch with the benefits office.

Overall I am satisfied with the experience of

visiting the actual office

Overall I am satisfied with the telephone service

Overall I am satisfied with the staff in the benefits

office

Overall I am satisfied with the Housing/Council

Tax benefits claims forms

Overall I am satisfied with the amount of time it

took to tell me whether my claim was successful

or not

The percentage of respondents satisfied with the

overall service received at the local benefits office

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

79%

81%

82%

79%

71%

67%

81%

79%

61%

62%

71%

57%

78%

N/A

TBA

TBA

TBA

TBA

TBA

TBA

TBA

06/07 85%

09/10 TBA

06/07 71%

09/10 TBA

06/07 67%

09/10 TBA

06/07 72%

09/10 TBA

06/07 60%

09/10 TBA

06/07 70%

09/10 TBA

06/07 N/A

09/10 TBA

Indicator

Ref.


Statistics

Top

Quartile

Targets


30


31

Healthy Living


32

H e a l t h y L i v i n gThe Council's strategic objectives for Healthy Living is:

To ensure that the people of the Borough lead healthy lives in a pleasant environment in order to improve their personal well being and quality of life

The Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:


Objective

Promote the benefits of

Healthy Living

Develop exercise

programmes contributing to

the Health Improvement

Plan

Ensure the availability of

high quality and accessible

leisure, recreational and

cultural opportunities


� Continue to develop the Healthy Living project and investigate the options for the establishment of a

Healthy Living Centre

� Work in partnership to inform and implement the new smoking legislation

� Establish a Green Gym project

� Establish a Community Sports Network

� Organise Brentwood Health Week

� Contribute to the Health Improvement Programme in partnership with the PCT

� Continue the Junior Fitness Programme and Active Lifestyles for Young People

� Develop the Fitness for Health Referral Programme

� Continue the Cardiac Rehabilitation Programme

� Investigate the appointment of a Health Promotion Manager

� Provide physical activity opportunities in sheltered housing units

� Implement the aims and objectives of the Council’s Sports Development Strategy

� Contribute to the planning/organisation of the 2012 Olympic Mountain Bike event at Weald Park

� Assist in the further development of the Brentwood Leisure Trust

� Organise the Brentwood Festival of Sport

� Complete the Open Space, Recreation and Sports Facilities study

� Develop an Open Space Strategy for the Borough

� Develop the ‘Academy Club’ Scheme

� Progress the opportunities for a redevelopment scheme for King George’s Playing Fields

� Continue the Silver Surfer Scheme for developing IT awareness for older people

� Continue the garden maintenance scheme for vulnerable adults.


33


Objective

Ensure the development of

cultural services, facilities

and activity in the Borough

Provide facilities for young

people

Improve access to high

quality health related

services

Assist the Brentwood Local

Strategic Partnership


� Organise the second Alchemy/Seen and Heard music project in partnership with the Royal

Philharmonic Orchestra.

� Continue to seek the provision of a new local cinema facility as part of the proposed redevelopment of

land at William Hunter Way

� Progress the new ‘Past, Present and Future’ initiative

� Operate the “Brentwood’s Talented 100” scheme

� Organise the Brentwood Young Person of the Year Awards

� Establish a new Young People’s Website

� Implement the aims and objectives of the Young Peoples’ Strategy

� Organise the Bassline Circus Project for young people

� Organise the annual ‘Crucial Crew’ event and the ‘Summer Chill Out’ project

� Implement a scheme to provide a new play area on Hutton Recreation Ground

� Prepare a Play Policy and carry out a play audit in preparation for making a bid for Big Lottery Play

Funding

� Assist the PCT in the redevelopment of the Brentwood Community Hospital

� Assist in the Brentwood Community Transport Scheme in providing access to health facilities

� Contribute to the achievement of the LSP’s Health & Welfare and Leisure & Recreation objectives

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL

HL 1.

BVPI 166

HL 2.

LPI

HL 3.

LPI

HL 4.

LPI

HL 5

BVPI 216A

HL 6

BVPI 216 B

HEALTHY LIVING

Score against a checklist of enforcement best

practice for environmental health/trading

standards.

The percentage of food premises inspections that

should have been carried out that were carried

out for High Risk Premises and other premises.

Number and percentage of Health & Safety

planned inspections which were carried out.

The percentage of responses to environmental

health complaints within the target time.

Number of sites of potential concern (within local

authority area) with respect to land contamination.

No of sites for which sufficient detailed information

is available to decide whether remediation of the

land is necessary as a percentage of all sites of

potential concern.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

100%

83.8%

83.8%

100%

100%

100%

236/94%

197/79%

194/97%

99.14%

99%

98.7%

74

725

7.0%4%

100%

N/A

N/A

N/A

1428

9%

06/07 89%

07/08 100%

08/09 100%

09/10 100%

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 250

07/08 250

08/09 250

09/10 250

06/07 99%

07/08 99%

08/09 99%

09/10 99%

06/07 725

07/08 40

08/09 10

09/10 4

06/07 30%

07/08 55%

08/09 90%

09/10 95%


34

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL 7

BVPI 217

HL 8.

LPI

HL 9.

LPI

HL 10.

LPI

HL 11.

LPI

HL 12.

LPI

Percentage of pollution control improvements to

existing installations completed on time.

The number of jobs completed for clients via the

Anchor Home Improvement Agency

Was the smoking cessation programme

implemented in partnership with the PCT

Continue to develop the Healthy Living Project

and investigate the options for the establishment

of a healthy living centre

Total number of swims and visits per 1000

population to the Brentwood Centre and Shenfield

Sports Centre

The net cost per swim or visit.

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

100%

80%

838

833

861

715

Yes

Yes

Yes

Yes

Yes

Yes

7,812

7,850

7,495

£0.42

£0.41

£0.61

100%

N/A

N/A

N/A

N/A

N/A

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 330

07/08 800

08/09 830

09/10 860

06/07 Yes

06/07 Yes

06/07 8,250

07/08 7,800

08/09 7,850

09/10 7,900

06/07 0.85

07/08 0.45

08/09 0.50

09/10 0.55


35

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL 13.

LPI

HL 14.

LPI

HL 15.

LPI

HL 16.

LPI

HL 17.

LPI

HL 18.

LPI

Did the Brentwood Centre retain accreditation

under the Sports Council’s Quest Award?

The number of playgrounds reaching national

standards for local equipped play areas for quality

and safety according to the Audit Commission.

Number of rounds of golf played

The number of concessionary users of the

Brentwood Centre per year

Was a Junior GP Referral Programme

introduced and Active Lifestyles for Young People

continued?

The percentage of visitors with discount cards for

‘disadvantaged’? – Facility Score

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

Yes

Yes

Yes

15/55%

13/48%

12/44%

30,251

35,487

38,311

29,414

24,845

36,250

Yes

Yes

16.5

10

N/A

N/A

N/A

N/A

N/A

14

06/07 Yes

07/08 Yes

08/09 Yes

09/10 Yes

06/07 19

07/08 17

08/09 18

09/10 19

06/07 45,000

07/08 31,000

08/09 31,500

09/10 32,000

06/07 19,000

07/08 29,500

08/09 30,000

09/10 30,500

06/07 Yes

06/07 N/A

07/08 16.5

08/09 17.5

09/10 18.5


36

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL 19.

LPI

HL 20.

LPI

HL 21.

LPI

HL 22.

LPI

HL 23.

LPI

HL 24.

LPI

The percentage of visitors aged between 11 and

19 – Facility Score

The percentage of visitors from BME Groups –

Facility Score

The percentage of visitors from disabled people

under 60 years – Facility Score

The percentage of visitors from disabled people

over 60 years – Facility Score

The number of bookings for Community Halls

during the year

The number of Youth Arts Partnership

participants/activities during the year

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

1.01

1.5

2.64

0.7

0.69

0.58

0.15

0.16

4,275

4199

4190

3540/5

1350/3

700/4

1.0

3.0

1.03

0.24

N/A

N/A

06/07 N/A

07/08 1

08/09 1

09/10 1

06/07 N/A

07/08 1

08/09 1

09/10 1

06/07 N/A

07/08 1

08/09 1

09/10 1

06/07 N/A

07/08 0.15

08/09 0.15

09/10 0.15

06/07 3,500

07/08 4,300

08/09 4,350

09/10 4,400

06/07 1000/7

07/08 3600/5

08/09 3650/5

09/10 3700/5


37

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL 25.

BVPI 170 A

HL 26.

BVPI 170 B

HL 27.

BVPI 170 C

HL 28.

LPI

HL 29.

LPI

HL 30.

LPI

The number of visits to/usage’s of museums per

1,000 population.

The number of these visits that were in person per

1,000 population.

The number of pupils visiting museums and

galleries in organised school groups

Number of physical activity initiatives undertaken

in this year compared to that of the previous year.

The number of improvements/new facilities

introduced by the Brentwood Leisure Trust

Was an Open Space Strategy for the Borough

developed?

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

20.01

11.69

15.12

11.93

11.69

15.0

121

51

127

1

3

N/A

5

4

5

Yes

952

523

8156

N/A

N/A

N/A

06/07 10

07/08 15

08/09 17

09/10 20

06/07 10

07/08 11

08/09 12

09/10 13

06/07 145

07/08 150

08/09 155

09/10 160

06/07 1

07/08 2

08/09 3

09/10 4

06/07 4

07/08 4

08/09 4

09/10 4

06/07 Yes


38

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL 31

LPI

HL 32

LPI

HL 33

LPI

HL 34

LPI

HL 35.

LPI

HL 36.

LPI

HL 37

LPI

HL 38

LPI

Was the Warley Country Park Cycle Path

resurfaced?

Investigate the opportunities for a redevelopment

scheme for King George’s Playing Fields in part-

nership with the Golf Club and the Brentwood

Rugby Football Club

Develop and implement a scheme to provide a

new play area on Hutton Recreation Ground

Prepare a play policy and carry out a play audit in

preparation for making a bid for Big Lottery Play

Funding

The number of open space, footpath and

bridleway improvements implemented as a

percentage of those due to be implemented.

Did the Council asist the Billericay, Brentwood and

Wickford PCT in the redevelopment of the

Brentwood Community Hospital?

Was the new HMO Licensing provisions as

required by the Housing Act 2004 introduced?

Were joint visits carried out with responsible

authorities where appropriate, to ensure effective

implementation of the Licensing Act 2003?

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2006/2007

Yes

Yes

Yes

Yes

100%

100%

100%

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 100%

06/07 Yes

06/07 Yes

06/07 Yes


39

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL 39.

LPI

HL 40.

LPI

HL 41.

LPI

HL 42.

LPI

HL 43.

LPI

HL 44.

LPI

HL 45.

LPI

HL 46.

LPI

HL 47.

LPI

Were projects undertaken to enable disabled, frail

or elderly people to occupy their own homes,

suitably adapted to their own particular needs?

Was a contribution made to the Health Improvement

Programme in partnership with the PCT?

Was the Fitness for Health Referral Programme

sustained?

Was the Cardiac Rehabilitation Programme

continued?

Was the appointment of a Health Promotion

Manager investigated?

Were physical activity opportunities in sheltered

housing units provided?

Did the Council contribute to the planning/

organisation of the 2012 Olympic Mountain Bike

event at Weald Park?

Did the Council Assist in the further develoment of

the Brentwood Leisure Trust?

Were sporting opportunities for young people

improved and increased?

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


40

Indicator

Ref.


Statistics

Top

Quartile

Targets

HL 48.

LPI

HL 49.

LPI

HL 50.

LPI

HL 51.

LPI

HL 52.

LPI

HL 53.

LPI

HL 54.

LPI

HL 55.

LPI

HL 56.

BVPI 119A

Were sport schemes and physical activity

programmes for the over 60’s developed?

Was a new Sports Development Strategy

prepared?

Was the Alchemy film and music project in

partnership with the Royal Philharmonic Orchestra

organised?

Was the establishment of a local Arts Cinema

Club supported?

Was the ‘Brentwood’s Talented 100’ scheme

continued and a similar club based scheme

introduced?

Was a new Young People’s Strategy prepared?

Was the Silver Surfer scheme for developing IT

awareness for older people implemented?

Was the redevelopment of the former Duchess of

Kent building in Warley enabling the relocation of

the Avenue Road Doctors Surgery progressed?

Percentage of people satisfied with Sports/Leisure

facilities

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2003/2004

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

69%

56%

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

63%

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 65%

09/10 70%


41

HL 57.

BVPI 119B

HL 58.

BVPI 119C

HL59.

BVPI 119D

HL 60.

BVPI 119E

Percentage of people satisfied with Libraries

Percentage of people satisfied with Museums

Percentage of people satisfied with

Theatres/Concert Halls

Percentage of people satisfied with Parks and

Open Spaces

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

81%

N/A

19%

15%

40%

31%

87%

82%

77%

51%

53%

78%

06/07 N/A

09/10 83%

06/07 19%

09/10 21%

06/07 65%

09/10 45%

06/07 85%

09/10 89%

Indicator

Ref.


Statistics

Top

Quartile

Targets


42


43

Clean, Green andSustainable Environment


44

C o n t e n t sC l e a n , G r e e n a n d S u s t a i n a b l e E n v i r o n m e n t

The Council's strategic objective in respect of Clean, Green and Sustainable Environment is:To preserve the environment and visual amenity of the Borough in a sustainable way making provision for appropriate

housing, employment and other development and to promote the minimisation, re-use and recycling of wasteThe Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:


Objective

Increase conservation and

sustainability within the

Borough

Enhance the environmental

quality of the Borough for current

and future generations

Preserve the environment and

visual amenity of the Borough

through the maintenance of

parks, trees, verges and open

spaces


� Develop a Sustainable Energy Strategy and action plan for the Council to reduce the authority’s

‘carbon footprint’

� Commence a programme of Conservation Area Character Appraisals

� Implement the environmental sustainability document as developed by the Brentwood LSP Working

Group

� Encourage sustainability in new housing and other developments within the Council’s sphere of influence

� Organise an environmentally themed business conference

� Continue the Cleaner Greener Brentwood initiative

� Introduce a pilot scheme for the removal of graffiti from private residential property

� Seek sustainable environmental improvements to the main gateways into Brentwood, particularly

the M25/A12/A1023 gateway

� Progress the Gateway sculpture project in association with other partners

� Prepare an Air Quality Action Plan for the designated AQMA’s

� Explore the opportunities for a comprehensive redevelopment of the Keys area, Warley

� Improve performance on the determination of Planning applications

� Progress work on the new Local Development Framework taking policies which continue to protect

the Borough's Green Belt

� Complete the study of landscape character in the Borough

� Develop an Open Space Strategy for the Borough

� Undertake parks and countryside improvements with scout volunteers through the ‘Starburst’ project


45

C l e a n , G r e e n a n d S u s t a i n a b l e E n v i r o n m e n t


� Increase domestic waste recycling rates to achieve Brentwood’s statutory recycling target

� Introduce a single kerbside collection scheme for paper, cardboard, can and plastics

� Introduce pilot recycling bins in the High Street

� Undertake a comprehensive ‘Clean Sweep’ litter campaign throughout the Borough

� Contribute to the development of a long term Waste Disposal Strategy for the County

� Continue to seek the County Council’s implementation of the junction improvement scheme at the

western end of Brentwood High Street

� Continue to seek the implementation by the County Council of other High Street improvements

arising from the Brentwood High Street Traffic Study

� Continue to progress amendments to the Multi Storey, William Hunter Way and Chatham Way car

parks in association with emerging development proposals.

� Undertake a review of the residents parking scheme

� Progress the project to relocate civil parking enforcement department to the multi storey car park

� Meet as far as is practically possible the County Council’s expectations with regard to the Highways

Local Service Agreement.

� Investigate the opportunities for 20mph speed limits in appropriate residential areas

� Continue to investigate other traffic calming measures in residential areas

� Contribute to the achievement of the LSP’s Environment & Sustainable Development objectives


Objective

Increase the minimisation,

reuse and recycling of waste

and the sustainable disposal

of waste from all sources

Reduce Town Centre traffic

congestion

Improve the condition of local

roads and footways

Improve local road safety



Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS

CGS 1.

LPI

CGS 2.

LPI

CGS 3.

LPI

CGS4.

LPI

CGS 5.

LPI

CGS 6.

LPI

CLEAN GREEN AND SUSTAINABLE

ENVIRONMENT

Did the Council update it’s Local Agenda 21

Strategy?

Was planning permission granted for a sensitive

residential development of the former St Charles

Youth Treatment Centre site?

Did the Council help to assist in the minimisation

of the impact of the proposed Crossrail

development on the Borough and its residents?

Was a series of open space improvements and

enhancements undertaken around the Borough?

Was the frequency and coverage improvements of

the Cleaner, Greener Brentwood initiative

continued?

Was a study of landscape character completed in

the Borough?

2006/2007

2005/2006

2004/2005

2006/2007

2006/2007

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

NoNo

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


46

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 7.

LPI

CGS 8.

BVPI 106

CGS 9.

BVPI 109A

CGS 10.

BVPI 109B

CGS 11.

BVPI 109C

CGS 12.

BVPI 204

The number of days per year that a summer time

monitoring noise service was operated on Friday

and Saturday nights.

Percentage of new homes built on previously

developed land.

Percentage of “major” applications determined

within 13 weeks.

Percentage of “minor” applications determined

within 8 weeks.

Percentage of “other” applications determined

within 8 weeks.

The percentage of appeals allowed against the

authority’s decision to refuse planning applications

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

40

38

38

100%

100%

87.65%

43.48%

61.54%

80%

45.9%

69.0%

75.18%

79.28%

89.73%

91.17%

52.54%

34.0%

29.27%

N/A

96.47%

75%

81%

92%

25%

06/07 38

07/08 40

08/09 40

09/10 40

06/07 93%

07/08 94%

08/09 95%

09/10 96%

06/07 65%

07/08 66%

08/09 67%

09/10 68%

06/07 80%

07/08 81%

08/09 82%

09/10 83%

06/07 90%

07/08 80%

08/09 85%

09/10 90%

06/07 40%

07/08 42%

08/09 43%

09/10 44%


47

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 13.

BVPI 205

CGS 14.

BVPI 219 A

CGS 15.

BVPI 219 B

CGS 16.

BVPI 219 C

CGS 17.

LPI

CGS 18.

LPI

Score against quality of service checklist

Total number of conservation areas in the local

authority area

Percentage of conservation areas in the local

authority area with an up to date character

appraisal

Percentage of conservation areas with published

management proposals

The percentage of standard searches carried out

in 10 working days.

The percentage of Building Regulation full plan

applications decided within the statutory period

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

89%

89%

89%

13

13

2/15%

0%

2/15%

0%

100%

100%

100%

100%

99.67%

99.5%

100%

95%

N/A

31%

7.7%

N/A

N/A

06/07 94%

07/08 94%

08/09 94%

09/10 100%

06/07 13

07/08 13

08/09 13

09/10 13

06/07 2

07/08 3

08/09 4

09/10 5

06/07 2

07/08 3

08/09 4

09/10 5

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 100%

07/08 100%

08/09 100%

09/10 100%


48

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 19.

LPI

CGS 20.

LPI

CGS 21.

BVPI 82A (i)

CGS 22.

BVPI 82 A (ii)

CGS 23.

BVPI 82B (i)

CGS 24.

BVPI 82B (ii)

The percentage of Building Notices acknowledged

within 5 working days of receipt

Did the local authority prepare an Air Quality

Action Plan for the designated AQMA’s?

Percentage of the total tonnage of household

waste arisings which have been sent by the

Authority for recycling.

Total tonnage of household waste arisings which

have been sent by the Authority for recycling

Percentage of the total tonnage of household

waste sent by the Authority for composting or

treatment by anaerobic digestion

The tonnage of household waste sent by the

Authority for composting or treatment by

anaerobic digestion.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

88%

98.06%

97.4%

No

Yes

19.82%

16.92%

13.73%

5753.00

4940.80

11.37%

9.69%

10.55%

3300.00

2831.92

N/A

N/A

20.87%

15126

13.05%

8770

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 Yes

06/07 20.0%

07/08 22.5%

08/09 23.5%

09/10 24.0%

06/07 4900

07/08 5300

08/09 5500

09/10 5700

06/07 12.0%

07/08 12.5%

08/09 13.0%

09/10 13.5%

06/07 3200

07/08 3400

08/09 3600

09/10 3800


49

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 25.

BVPI 84 A

CGS 26.

BVPI 84 B

CGS 27.

LPI

CGS 28.

LPI

CGS 29.

LPI

CGS 30.

BVPI 86

Kg of household waste collected per head.

Percentage change from the previous financial

year in the number of Kg of household waste

collected per head of the population.

The tonnage of paper from the separated

household kerbside collection service, sent for

recycling

The tonnage of green waste from the dedicated

household kerbside collection service, sent for

composting

The tonnage of glass from the kerbside collection

service

Cost of waste collection per household.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

407.18kg

416.35kg

402.45kg

-2.2%

4.96%

3205.74

2989.16

2840.88

3000.30

2831.92

2949.80

1747.40

1546.09

N/A

£40.45

£39.48

£39.89

393kg

-3.74%

N/A

N/A

N/A

£39.48

06/07 350kg

07/08 400kg

08/09 380kg

09/10 360kg

06/07 4%

07/08 -2%

08/09 -3%

09/10 -4%

06/07 3000

07/08 3200

08/09 3400

09/10 3600

06/07 3200

07/08 3400

08/09 3600

09/10 3800

06/07 1400

07/08 1800

08/09 1900

09/10 2000

06/07 £40

07/08 £40

08/09 £40

09/10 £40


50

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 31.

LPI

CGS 32.

LPI

CGS 33.

BVPI 91 A

CGS 34.

BVPI 91 B

CGS 35.

LPI

CGS 36.

LPI

Number of collections missed per 100,000

collections of household waste.

The percentage of missed collections put right by

the end of the next working day

Percentage of population resident in the

authority’s area served by a kerbside collection of

recyclables.

Percentage of households resident in the

authority’s area served by kerbside collection of at

least two recyclables.

The percentage of reported instances of graffiti

within the streetscene removed within 5 working

days.

The average time in calendar days taken to

remove fly tips.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

17

45.11

40.33

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

0.74 days

0.58 days

0.342 days

N/A

N/A

100%

100%

N/A

N/A

06/07 10

07/08 9

08/09 8

09/10 7

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 0.3

07/08 0.3

08/09 0.3

09/10 0.3


51

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 37.

LPI

CGS 38.

BVPI 200 A

CGS 39.

BVPI 200 B

CGS 40.

BVPI 200 C

CGS 41.

BVPI 199 A

CGS 42.

BVPI 199 B

The number of reported incidents that require

attention and have received it in the following

categories: Fly Tipping; Dog Fouling; Weed

Growth; Full Litter Bins; Full Recycling Centres.

Did the local authority submit the Local

Development Scheme (LDS) and thereafter

maintain a 3 year rolling programme?

Has the local planning authority met the

milestones which the current Local Development

Scheme (LDS) sets out?

Did the Local Authority publish an annual

monitoring report by the December of the last

year.

Proportion of relevant land and highways

assessed as having combined deposits of litter

and detritus

The proportion of relevant land and highways from

which unacceptable levels of graffiti are visible.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

567

688

1005

Yes

Yes

No

No

Yes

Yes

14%

11%

7%

3%

2%

N/A

N/A

N/A

N/A

9%

1%

06/07 1050

07/08 600

08/09 700

09/10 800

06/07 Yes

07/08 Yes

08/09 Yes

09/10 Yes

06/07 Yes

07/08 Yes

08/09 Yes

09/10 Yes

06/07 Yes

07/08 Yes

08/09 Yes

09/10 Yes

06/07 13%

07/08 12%

08/09 11%

09/10 9%

06/07 2%

07/08 1.5%

08/09 1.5%

09/10 1.5%


52

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 43.

BVPI 199 C

CGS 44.

BVPI 199 D

CGS 45.

BVPI 218 A

CGS 46.

BVPI 218 B

CGS 47.

LPI

CGS 48.

LPI

The proportion of relevant land and highways from

which unacceptable levels of fly posting are visible.

The year on year reduction in total number of

incidents and increase in total number of

enforcement actions taken to deal with fly tipping.

Percentage of new reports of abandoned vehicles

investigated within 24 hrs of notification.

Percentage of abandoned vehicles removed

within 24 hours from the point at which the

Authority is legally entitled to remove the vehicle.

Has the Borough Council ensured that the County

Council has implemented the junction improve-

ment scheme at the Western end of Brentwood

High Street, which was a result of the Brentwood

High Street Traffic Study?

The number of PCN payments received in a given

period expressed as a percentage of the number

of PCNs issued during the same period.

The percentage of Appeal Statements to the

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2006/2007

2005/2006

0%

0%

3

N/A

68.53%

NIL

51.43%

NIL

No

83%78.9%

NIL

N/A

96%

95%

N/A

N/A

06/07 0%

07/08 0%

08/09 0%

09/10 0%

06/07 3

07/08 2

08/09 1

09/10 1

06/07 34%

07/08 85%

08/09 86%

09/10 87%

06/07 46%

07/08 60%

08/09 65%

09/10 70%

06/07 Yes

06/07 79%07/08 82%

08/09 85%

09/10 86%


53

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 49.

LPI

CGS 50.

LPI

CGS 51.

LPI

CGS 52.

LPI

CGS 53.

LPI

CGS 54.

LPI

CGS 55.

LPI

National Parking Adjudication Service submitted

by the due date.

The number of concessionary bus passes and

railcards issued.

The total cost of concessionary bus passes and

railcards per user

Continue to seek the provision of a new local

cinema facility as part of the proposed

redevelopment of land at William Hunter Way

Progress the proposals for a mixed

retail/leisure/residential development of land at

William Hunter Way, Brentwood in line with the

Council’s agreed Planning Brief

Encourage sustainability in new housing and other

developments within the Council’s sphere of

influence

Launch the garden maintenance scheme for

vulnerable adults

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2006/2007

2006/2007

2006/2007

100%

100%

88285403

5191

£58.75

£55.15

£43.39

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

N/A

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 4900

07/08 8800

08/09 9000

09/10 9200

06/07 £110.00

07/08 £65.00

08/09 £70.00

09/10 £75.00

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


54

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 56.

LPI

CGS 57.

LPI

CGS 58.

LPI

CGS 59.

LPI

CGS 60.

LPI

CGS 61.

LPI

CGS 62.

LPI

CGS 63.

LPI

Implement the environmental sustainability

document as developed by the Brentwood LSP

Working Group

Has the Borough Council ensured that the County

Council has implemented other High Street

improvements arising from the Brentwood High

Street Traffic Study?

Meet as far as is practically possible the County

Council’s expectations with regard to the

Highways Local Service Agreement

Introduce a fortnightly kerbside collection scheme

for cardboard

Investigate the possibilities available to collect

plastic recyclables

Undertake a comprehensive litter campaign

throughout the Borough

Contribute to the development of a long term

Waste Disposal Strategy for the County

Progress amendments to the Multi Storey, William

Hunter Way and Chatham Way car parks in

association with emerging development proposals

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


55

Indicator

Ref.


Statistics

Top

Quartile

Targets

CGS 64.

LPI

CGS 65.

LPI

CGS 66.

LPI

CGS 67.

LPI

CGS 68.

LPI

CGS 69.

BVPI 89

CGS 70.

BVPI 90A

CGS 71.

BVPI 90B

CGS 72.

BVPI 111

Undertake an operational review of civil parking

enforcement

Investigate the opportunities for 20mph speed

limits in appropriate residential areas

Investigate other traffic calming measures in

residential areas

Seek a partnership with the rail operator to link rail

station security cameras with the Council’s CCTV

system

Upgrade the Council’s CCTV system to digital

recording technology

Percentage of people satisfied with cleanliness

standards

Percentage of people satisfied with household

waste collection

Percentage of people satisfied with recycling

facilities

Percentage of those making a planning

application satisfied with Planning Services

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

2006/2007

2003/2004

Yes

Yes

Yes

Yes

Yes

78%

67%

84%

84%

82%

64%

72%

78%

N/A

N/A

N/A

N/A

N/A

73%

85%

75%

TBA

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 72%

09/10 80%

06/07 88%

09/10 85%

06/07 75%

09/10 84%

06/07 84%

09/10 TBA


56

Community SafetyBrentwood Borough Council | Corporate Performance Plan 2007-2008

57


58

C o n t e n t sC o m m u n i t y S a f e t y

The Council's strategic objective for Community Safety is:

To make Brentwood an even safer place in which to live and work by reducing priority crime and disorder problems



Objective

Ensure an effective Crime

and Disorder Strategy

Reduce the incidence of

crime and disorder occurring

in the Borough

Reduce the level of actual

and reported anti social

behaviour


� Publicise the Crime and Disorder Strategy 2005-2008 and the activities of the Crime and Disorder

Reduction Partnership

� Seek local business sponsorship of appropriate crime and disorder initiatives.

� Ensure the Crime and Disorder Reduction Partnership complies with the new duties and

responsibilities imposed by the Crime & Disorder Act Review/Police & Justice Act 2006

� Contribute to the Essex Police target of reducing crime and disorder by 15% by 2008

� Upgrade the Council’s CCTV system to digital recording technology

� In partnership with One Rail, seek to link rail station security cameras with the Council’s upgraded

CCTV system

� Contribute to the Specialist Domestic Violence Court pilot in Basildon, Brentwood & Thurrock this year

to ensure better protection for victims and bring more offenders to justice

� Inform and implement the new Gambling legislation

� Issue Acceptable Behaviour Contracts and stand alone Anti Social Behaviour Orders where necessary

and appropriate to stop offending

� Deliver the final year of the Woodland Avenue Safety Partnership Initiative

� Work with Essex Police, British Transport Police and One Rail to reduce the anti-social behaviour

issues in and around the vicinity of Brentwood and Shenfield Stations

� Provide summertime Friday and Saturday night noise callout service


59

C o n t e n t sC o m m u n i t y S a f e t y


� Work with Essex Police on the delivery of their Neighbourhood Action Panels and Joint Action

Groups

� Continue to make selective use of the prohibition of drinking in public places Order

� Contribute to the achievement of the LSP’s Community Safety objectives


Objective

Improve the level and

effectiveness of community

policing

Reduce under age drinking



Indicator

Ref.


Statistics

Top

Quartile

Targets

CS

CS 1.

BVPI 126

CS 2.

BVPI 127A

CS 3.

BVPI 127B

CS 4.

BVPI 128

CS 5.

BVPI 174

CS 6.

BVPI 175

COMMUNITY SAFETY

Domestic burglaries per 1000 households

Violent crimes per year per 1000 population in

the Local Authority area

Robberies per year, per 1000 population in the

Local Authority area

Vehicle crimes per 1000 population

The number of racial incidents recorded by the

authority per 100,000 population.

The percentage of racial incidents that resulted in

further action.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

9.42

11.00

10.08

10.11

12.91

14.20

0.73

0.73

10.73

13.72

12.99

8.46

4.27

15.82

100%

100%

100%

6.4

12.4

0.3

7.3

N/A

100%

06/07 8

07/08 8

08/09 8

09/10 8

06/07 13.5

07/08 13.0

08/09 12.5

09/10 12.0

06/07 0.72

07/08 0.70

08/09 0.67

09/10 0.65

06/07 9

07/08 8

08/09 7

09/10 6

06/07 NIL

07/08 NIL

08/09 NIL

09/10 NIL

06/07 100%

07/08 100%

08/09 100%

09/10 100%


60

Indicator

Ref.


Statistics

Top

Quartile

Targets

CS 7.

BVPI 225

CS 8.

BVPI 226A

CS 9.

BVPI 226B

CS 10.

BVPI 226C

CS 11.

LPI

CS 12.

LPI

The percentage of actions achieved to assess the

overall provision and effectiveness of local authority

services designed to help victims of domestic

violence and prevent further domestic violence.

Total amount spent by Local Authority on Advice

and Guidance services provided by external

organisations.

Percentage of monies spent on advice and

guidance services provision which was given to

organisations holding the CLS Quality Mark at

‘General Help’ Level and above.

Total amount spent on Advice and Guidance in

the areas of housing, welfare benefits and

consumer matters which is provided directly by

the authority to the public.

The number of ASBOs issued in 2006-07.

(i) The number of Acceptable Behaviour

Contracts agreed

(ii) The number of young people prevented

from offending by agreeing Acceptable

Behaviour Contracts in 2006-07

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

2006/2007

2005/2006

82%

82%

N/A

N/A

N/A

N/A

N/A

N/A

2

1

22/15

14/9

N/A

N/A

N/A

N/A

N/A

N/A

06/07 84%

07/08 86%

08/09 88%

09/10 90%

06/07 N/A

07/08 N/A

08/09 N/A

09/10 N/A

06/07 N/A

07/08 N/A

08/09 N/A

09/10 N/A

06/07 N/A

07/08 N/A

08/09 N/A

09/10 N/A

06/07 2

07/08 3

08/09 4

09/10 5

06/07 15

07/08 16

08/09 17

09/10 18


61

Indicator

Ref.


Statistics

Top

Quartile

Targets

CS 13.

LPI

CS 14.

LPI

CS 15.

LPI

CS 16

LPI

CS 17

LPI

CS 18

LPI

CS 19

LPI

The percentage of actions contained in the action

plans for which the Borough Council is the named

lead agency carried out that should be carried out

The percentage of CCTV cameras forming the

Borough wide surveillance system that are

operational

The number of children attending the “Crucial

Crew” event during the year compared with the

number in the previous year.

Publicise the Crime and Disorder Strategy 2005-

2008 and the activities of the Crime and Disorder

Reduction Partnership

Provide Chairmanship and co-ordination of the

Crime and Disorder Reduction responsible

Authorities Leadership Group

Seek local business sponsorship of appropriate

crime and disorder initiatives

Contribute to the work and activities of other

Action Plan Sub Groups

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2006/2007

2006/2007

2006/2007

100%

100%

86%

98%

98%

98%

825

830

820

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

N/A

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 100%

07/08 100%

08/09 100%

09/10 100%

06/07 860

07/08 780

08/09 800

09/10 820

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


62

Indicator

Ref.


Statistics

Top

Quartile

Targets

CS 20

LPI

CS 21

LPI

CS 22

LPI

CS 23

LPI

Contribute to the Essex Police target of reducing

crime and disorder by 15% by 2008

Explore the opportunities to acquire more mobile

CCTV cameras

Implement the Crime Concern project for the

Woodland Avenue Area

Work with the Police to ensure the successful

implementation of the new neighbourhood policing

arrangements

2006/2007

2006/2007

2006/2007

2006/2007

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


63


64

EnterpriseBrentwood Borough Council | Corporate Performance Plan 2007-2008

65


66

C o n t e n t sE n t e r p r i s e

The Council's strategic objective for Enterprise is:

To ensure a prosperous and vibrant local economy



Objective

Ensure a sound economic base

for the Brentwood Borough

Facilitate the creation of new

businesses

Assist in the provision of advice

and guidance for local businesses

Work in partnership with

the business community, and

business support agencies


� Progress the proposals for a mixed retail/leisure/residential redevelopment of land at William

Hunter Way Brentwood in line with the Council’s agreed Planning Brief

� Complete market research on local business profiles

� Review the Council’s Economic Development Strategy in the context of the ongoing works of the

Local Development Framework and the Economics Futures Study

� Take forward the findings of the “Economic Futures” study, prepared by consultants in February

2006, through the Local Development Framework and Economic Development Strategy

� Exploit the economic opportunities for Brentwood associated with the 2012 Olympics

� Investigate opportunities to meet demand for smaller business premises for start-up businesses.

� Prepare and publish a new Brentwood Business Directory

� Contribute to the activities of the Heart of Essex Business Group

� Further develop ‘Vision for Business’ magazine and encourage business input

� Assist with the implementation of the new ‘smoke free’ legislation

� Attract business participation in and sponsorship of local projects and initiatives

� Organise the annual Business in the Community Conference and Exhibition

� Contribute to the work of the Brentwood Chamber of Commerce, the Federation of Small

Businesses and the Brentwood Town Centre Partnership

� Contribute and participate in the activities of the Mid-Essex Enterprise Agency


67

C o n t e n t sE n t e r p r i s e


� Organise the Christmas “Lighting Up Brentwood” event, underpinned by local business support

and sponsorship

� Promote business participation in the Community Pride and Environment Awards

� Contribute to the achievement of the LSP’s Economic Development & Local Economy

Development objectives

� Encourage business sponsorship of LSP activities


Objective

Engender a sense of Civic

pride amongst the local

business community



Indicator

Ref.


Statistics

Top

Quartile

Targets

E

E 1.

LPI

E 2.

LPI

E 3.

LPI

E 4.

LPI

E 5.

LPI

E 6.

LPI

ENTERPRISE

Produce and consult on a new Economic

Development Strategy for the Borough

Was a business networking conference organised

with local business leaders?

The number of business consultation meetings

held in the year

Was a new business directory published?

The value of business sponsorship achieved

during the year for community initiatives?

The value and number of local businesses in

support of the Christmas “Lighting Up Brentwood”

event?

2006/2007

2005/2006

2004/2005

2006/20072005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

No

No

Achieved

Yes

Yes

Yes

6

4

1

Yes

Yes

Yes

£170,000

£155,000

£19,500/35

£16,500/40

N/A

N/A

N/A

N/A

N/A

N/A

06/07 Achieve

07/08 Achieve

08/09 Achieve

09/10 Achieve

06/07 Yes

07/08 Yes

08/09 Yes

09/10 Yes

06/07 4

07/08 5

08/09 6

09/10 7

06/07 Yes

07/08 Yes

08/09 Yes

09/10 Yes

06/07 £110k

07/08 £120k

08/09 £130k

09/10 £ 140k

06/07 £16k/40

07/08 £16k/40

08/09 £16k/40

09/10 £ 16k/40


68

Indicator

Ref.


Statistics

Top

Quartile

Targets

E 7.

LPI

E 8.

LPI

E 9.

LPI

E 10.

LPI

E 11.

LPI

E 12.

LPI

E 13.

LPI

E 14.

LPI

E 15.

LPI

Undertake market research on local business

profiles

Take forward the findings of the ‘Economic

Futures’ study, prepared by consultants in Feb

2006, through the Local Development Framework

& Economic Development Srategy

Exploit the economic opportunities for Brentwood

associated with the 2012 Olympics

Investigate opportunities to meet demand for

smaller business premises for start-up businesses

Contribute to the Heart of Essex Business Group

Further develop Vision for Business

Attract business participation in and sponsorship

of local projects and initiatives

Organise the annual Business in the Community

Conference and Exhibition

Contribute to the activities of the Heart of Essex

Business Conference and Exhibition

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

2006/2007

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


69

Indicator

Ref.


Statistics

Top

Quartile

Targets

E 16.

LPI

E 17.

LPI

E 18.

LPI

E 19.

LPI

Contribute to the work of the Brentwood Chamber

of Commerce, the Federation of Small Businesses

and the Brentwood Town Centre Partnership

Adopt the Small Business Friendly Concordat and

reflect local business interests in the Council’s

new Procurement Strategy

Produce promotional DVD for the Borough

showcasing local business potential to include

contributions from local business community

representatives

Promote business participation in the Community

Pride and Environment schemes

2006/2007

2006/2007

2006/2007

2006/2007

Yes

Yes

Yes

Yes

N/A

N/A

N/A

N/A

06/07 Yes

06/07 Yes

06/07 Yes

06/07 Yes


70


71

Corporate Health


72

C o r p o r a t e H e a l t h

A number of Performance Indicators

relate to matters of general corporate

health and council resources and,

again, there is a mixture of indicators

set nationally and those set locally by

the Council.

The corporate health indicators relate to

matters such as:

� Community Strategies

� Equality and Diversity

� Customer Satisfaction with Services

� Complaint Handling

� Turnout at Elections

� Staffing Matters

� Access to Buildings

� Budgets and Income

� Council Tax and NNDR Collection

Rates

These issues do not sit within specific

Strategic Objectives contained in the

Community Plan, but are nonetheless

important indicators of performance.

They are therefore reported separately

on the pages which follow.

Indicator

Ref.


Statistics

Top

Quartile

Targets

CH

CH 1.

BVPI 2A

CH 2

BVPI 2B

CH 3.

LPI

CH 4.

LPI

CH 5.

BVPI 11A

CORPORATE HEALTH

The level (if any) of the Equality Standard for

Local Government’ to which the authority

conforms.

The quality of an Authority’s Race Equality

Scheme (RES) and the improvements resulting

from the application.

The number of complaints to an Ombudsman

classified as Maladministration.

The percentage turnout for local elections.

The percentage of Top 5% of earners that are

women.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2003/2004

LEVEL 1

LEVEL 1

LEVEL 1

YES/32%

YES/32%

YES/32%

YES/32%

NIL

NIL

NIL

44.67%

N/A

N/A

14.02%

15.79%

14.3%

13.64%

LEVEL 1

79%

N/A

N/A

42.6%

06/07 LEVEL 1

07/08 LEVEL 2

08/09 LEVEL 3

09/10 LEVEL 3

06/07 47%

07/08 63%

08/09 79%

09/10 79%

06/07 NIL

07/08 NIL

08/09 NIL

09/10 NIL

06/07 38%

07/08 44%

08/09 45%

09/10 46%

06/07 11%

07/08 12%

08/09 14%

09/10 15%


73

Indicator

Ref.


Statistics

Top

Quartile

Targets

CH 6.

BVPI 11B

CH 7

BVPI 11C

CH 8.

BVPI 12

CH 9.

BVPI 14

CH 10.

BVPI 15

CH 11.

BVPI 16 A

The percentage of Top 5% of earners from black

and minority ethnic communities

Percentage of the top paid 5% of staff who have a

disability.

The number of working days/shift lost to sickness

absence.

The percentage of employees retiring early

(excluding ill-health retirements) as a percentage

of the total workforce.

The percentage of employees retiring on grounds

of ill-health as a percentage of the total workforce.

The percentage of local authority employees

declaring that they meet the Disability

Discrimination Act 1995, disability definition.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

NIL

NIL

NIL

NIL

NIL

9.16

9.22

7.90

0.91%

1.16%

2.26%

0.30%

0.87%

0.85%

3.48%

3.05%

2.98%

4.3%

5.9%

8.34

0.17%

0.10%

3.86%

06/07 0.53%

07/08 0.54%

08/09 0.55%

09/10 0.56%

06/07 N/A

07/08 N/A

08/09 N/A

09/10 N/A

06/07 8.3

07/08 8.0

08/09 7.8

09/10 7.6

06/07 0.45%

07/08 0.40%

08/09 0.35%

09/10 0.30%

06/07 0.30%

07/08 0.25%

08/09 0.20%

09/10 0.15%

06/07 3.67%

07/08 3.71%

08/09 3.75%

09/10 3.78%


74

Indicator

Ref.


Statistics

Top

Quartile

Targets

CH 12

BVPI 16B

CH 13.

BVPI 17A

CH14

BVPI 17B

CH 15.

BVPI 156

CH 16.

LPI

CH 17.

LPI

The percentage of economically active population

in the authority area who are disabled.

The percentage of local authority employees from

minority ethnic communities.

The percentage of the economically active

population from ethnic minority communities

in the local authority area.

The percentage of authority buildings open to the

public in which all public areas are suitable for

and accessible to disabled people.

The Council’s targets for answering the telephone

in seconds and the performance against the target.

The amount of reserves used to support revenue

spending during the year

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

15.58%

15.58%

15.58%

0.78%

1.01%

1.15%

3.57%

3.57%

3.57%

53%

43.75%

37.5%

15 secs

18 secs

16 secs

£0.346m

£0.306m

£0.519m

N/A

4.8%

N/A

84.7%

N/A

N/A

06/07 15.58%

07/08 15.58%

08/09 15.58%

09/10 15.58%

06/07 3.0%

07/08 1.0%

08/09 1.2%

09/10 1.4%

06/07 3.57%

07/08 3.57%

08/09 3.57%

09/10 3.57%

06/07 45%

07/08 60%

08/09 70%

09/10 80%

06/07 16 secs

07/08 15 secs

08/09 14 secs

09/10 13 secs

06/07 £0.300m

07/08 £0.300m

08/09 £0.250m

09/10 £0.200m


75

Indicator

Ref.


Statistics

Top

Quartile

Targets

CH 18.

LPI

CH 19.

BVPI 9

CH 20.

BVPI 10

CH 21.

LPI

CH 22.

BVPI 8

CH 23.

BVPI 3

CH 24.

BVPI 4

The total amount of income achieved during the

year from fees and charges

The proportion of Council Tax collected during the

year

The percentage of non-domestic rates due for

the financial year which were received by the

authority.

The value of debtors at 31st March each year

The percentage of invoices for commercial goods

and services which were paid by the authority

within 30 days of such invoices being received by

the authority.

The percentage of citizens satisfied with the

overall service provided by the Council.

The percentage of those making complaints

satisfied with the handling of those complaints.

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2005/2006

2004/2005

2006/2007

2003/2004

2006/2007

2005/2006

£5.132m

£4.763m

£3.982m

98.3%

98.0%

97.9%

98.8%

99.1%

98.7%

£0.89m

£1.15m

£0.79m

92%

84%

78%

64%

59%

41%

40%

N/A

98.40%

99.3%

N/A

97%

58%

37%

06/07 £4.8m

07/08 £4.9m

08/09 £4.95m

09/10 £5.00m

06/07 98.4%

07/08 98.6%

08/09 98.8%

09/10 99.0%

06/07 99.2%

07/08 99.4%

08/09 99.6%

09/10 99.8%

06/07 £1.12m

07/08 £1m

08/09 £0.9m

09/10 £0.85m

06/07 100%

07/08 96%

08/09 97%

09/10 98%

06/07 63%

09/10 68%

06/07 40%

09/10 45%


76


77

Satisfaction Levels

Section3

SATISFACTION SURVEYS

The Government requires local authorities

collect and report on a number of Best Value

Performance Indicators (BVPIs) that explicitly

reflect users’ perceptions of a range of

services provided. These perception-based

performance indicators are collected every

three years.

A General Residents Survey was carried out

to test satisfaction levels with the authority

as a whole, and certain key services. This

General Residents Survey was undertaken

independently on the Council’s behalf by

BMG Research.

The survey involved random sample of

2700 Brentwood residents was drawn from

the electoral register. The survey was

undertaken between October 2006 and

December 2006. The overall response rate

was 44% with 1175 valid replies.

There were broadly two types of question on

the survey:

� Questions dealing with residents’

satisfaction with Council services - these

questions were set by the Government to

obta in in format ion for Best Value

Performance Indicators (BVPIs).

� Questions dealing with Quality of Life

issues. These questions sought to gain

information about residents’ attitudes to

these matters, rather than to obtain a

satisfaction rating.

A series of “Customer Satisfaction Surveys”

were also undertaken in relation to the

Planning Service, the Housing Service and

the Benefits Service.The results from these

various surveys are summarised below.

Overall Satisfaction Survey

There are 10 satisfaction indicators in total

covering:-

� The way the authority runs things

� Complaints handling

� Litter

� Waste

� Cultural and Recreational Services

The following are the survey results in

relation to overall resident satisfaction:-


78

C o n t e n t sS a t i s f a c t i o n L e v e l s

2003/04

59%

40%

67%

84%

64%

56%

N/A

15%

31%

82%

2006/07

64%

41%

78%

84%

82%

69%

81%

19%

40%

87%

BVPI

3

4

89

90a

90b

119a

119b

119c

119d

119e

Indicator

Satisfaction with overall service provided by the Council

Satisfaction of complainants with complaints handling

Percentage of people satisfied with cleanliness standards

Satisfaction with household waste collection

Satisfaction with recycling facilities

Satisfaction with Sports/leisure facilities

Libraries

Museums

Satisfaction with Theatres/Concert Halls

Parks and Open Spaces


79

S a t i s f a c t i o n L e v e l s

The Council is delighted that overall

satisfaction for the Council's services

increased from 59% in 2003/04 to 64% in

2006/07. This overall resident satisfaction

rating is the best in the whole of Essex and

amongst the highest in the whole country.

The Council also saw the best public

satisfaction ratings in relation to

cleanliness of the streets; sports and

leisure facilities; and parks and open

spaces. The Council also scored very

highly on satisfaction with recycling

facilities.

The results are showing a significant

improvement since the last survey in

2003/04. Furthermore, Brentwood’s

satisfaction ratings for those services it is

directly responsible for are at or above the

top quartile performance levels for all

councils in Essex and indeed nationally.

In comparison with larger County, Unitary

and Metropolitan authorities, Brentwood’s

satisfaction ratings exceed the top

performance levels of those classes of

authority by a significant margin.

Waste Collection

Recycling

Culture and Recreation

Table 1

Waste Collection

The Council fulfilled its duty to keep land under its control free from litter

The provision of a receptacle for household waste

Level of cleanliness of the street facility following the waste collection

Collection of bulky household waste

Waste Collection Service Overall

2006/07

78%

60%

77%

62%

84%

2003/04

67%

55%

75%

53%

84%

Table 2

Recycling

Accessibility of recycling facilities

Range of recyclables able to deposit

Cleanliness and servicing of the site

Recycling facilities overall

2006/07

86%

84%

80%

82%

2003/04

74%

71%

62%

64%

Facility

Sports/Leisure facilities

Theatres/Concert Halls

Parks/Open Spaces

2006/07

69%

40%

87%

2003/04

56%

31%

82%


80


Planning and Housing

When considering the actual users of Planning Services, 59% were satisfied and

housing Services 62% were satisfied.

The percentage of respondents expressing neither satisfaction nor dissatisfaction was

comparatively high. It is considered that this may be because the majority of

respondents were not users of these services and therefore were not in a position to

express a view.

However it is important to compare these results with the individual service surveys from

Housing and Planning which resulted in 82% and 72% being satisfied respectively.

The general and service based satisfaction surveys are to be repeated during 2009/10

and the results will be reported in the 2011/12 Corporate Performance Plan. The

outcomes will provide a very useful comparison of satisfaction ratings compared with

previous years.

Service

Planning Services

Housing Services

2006/07

28%

24%

2003/04

26%

16%


81


The percentage satisfied with the advice and help given

The percentage satisfied with how informed about the progress of theirapplication

The percentage satisfied that the Council dealt promptly with theirqueries

The percentage satisfied that they understood the reasons for the decision made

The percentage satisfied that they were treated fairly and their viewpoint was listened to

The percentage satisfied overall with the service they received

The percentage whose application was granted permission/consent

2006/07

74%

52%

62%

71%

62%

72%

79%

2003/04

72%

53%

62%

73%

62%

78%

83%

Planning Services Customer Satisfaction

Survey

The Council is required by Government to

survey users of its Planning Services. There

was 1 sampling window prescribed in the

year 2006/2007, during the period 3rd April

2006 and 29th September 2006. Anyone

who submitted a planning application during

one of these sampling windows, regardless

of its outcome, was surveyed regarding their

satisfaction with the service they received.

The results of these surveys were as

follows:


82


Benefits Customer Satisfaction Survey

The Government requires the Council to

survey those people who have had a claim

for Housing and/or Council Tax Benefit

determined during the sampling windows of

1st June to 31st July 2006, and 1st

November to 31st December 2006.

The findings from the completed

sampling windows are as follows:

Indicator

The percentage satisfied overall with the facilities to get in touchwith the benefits office

The percentage satisfied overall with the actual service in the office

The percentage satisfied overall with the telephone service

The percentage satisfied overall with the staff in the benefits office

The percentage satisfied overall with the Housing/Council Taxbenefits form

The percentage of all respondents satisfied with the amount oftime it took to inform claimants whether a claim forHousing/Council Tax benefit was successful or not

The percentage satisfied overall with the service

2006/07

79%

82%

71%

81%

61%

71%

78%

2003/04

81%

79%

66%

79%

62%

N/A

74%

BVPI

80a

80b

80c

80d

80e

80f

80g


83


2006/07

82%

80%

86%

82%

84%

-

77%

82%

69%

72%

83%

76%

2003/04

82%

83%

89%

85%

84%

80%

76%

86%

67%

76%

83%

76%

The percentage satisfied overall with the service

The percentage say that the rent is good value for money

The percentage of tenants satisfied with the accommodation

The percentage of tenants who say the condition of the property is good

The percentage satisfied with the neighbourhood

The percentage satisfied with the responsive repair service

The percentage satisfied with planned maintenance

The percentage who felt they were well informed as tenants

The percentage satisfied with opportunities for involvement in management

The percentage who said getting hold of the right person was easy

The percentage who felt staff were helpful

The percentage who felt that staff could deal with the problem

Tenant Satisfaction Survey

The National Housing Federation carried out

an independent survey of tenant satisfaction

on a range of services to tenants during the

period July and August 2006. There was a

61% return rate from a sample of 1500

tenants who were sent the detailed

questionnaire.

The results of the survey were as follows:


84


Indicator

The percentage of Council Tenants satisfied with the

overall service provided by landlord

The percentage satisfied with overall service provided by

landlord for ethnic minority local authority tenants

Percentage satisfied with overall service provided by

landlord for non-ethnic minority local authority tenants

Satisfaction of Council housing tenants with opportunities

for participation in management and decision making in

relation to housing services provided by their landlord

Satisfaction of ethnic minority council housing tenants with

opportunities for participation in management and decision

making in relation to housing services provided by their

landlord

Satisfaction of non-ethnic minority council housing tenants

with opportunities for participation in management and

decision making in relation to housing services provided by

their landlord

2006/07

82%

77%

82%

69%

47%

70%

BVPI

74A

74B

74C

75A

75B

75C

2003/04

82%

N/A

N/A

67%

N/A

N/A

In addition the responses to questions

regarding satisfaction with the overall

service and participation in management

and decision making were further broken

down into the categories of ethnic and

non-ethnic council housing tenants and

these are as follows:-

BWCP/07/16

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