Command Name 2008 Pilot Process Month day, 2008 CPEC Award Site Visit
Oct 31, 2014
Command Name2008 Pilot ProcessMonth day, 2008
CPEC Award Site Visit
Command Name2008 CPEC Award Site Visit
• # Examiners + 1 Coach and 1 Program Rep• # prep hours + full week site visit• # sites visited • Over # employees interviewed
Cool Quotes
Enter cool quote(s)
1Leadership
2Strategic Planning
3Customer and Market Focus
6 Process
Management
5 Workforce
Focus
4Measurement, Analysis, and Knowledge Management
Organizational Profile:Environment, Relationships, and Challenges
7Results
Baldrige/CPEC Management Framework
A comprehensive and integrated system
1.0-Leadership
• 1.1 Senior Leadership– Vision and Values
– Communication and Organizational Performance
• 1.2 Governance and Social Responsibilities– Organizational Governance
– Legal and Ethical Behavior
– Support of Key Communities
1.0-Leadership
• Strengths: Enter Strength(s)
1.0-Leadership
• Opportunities for Improvement:
Enter OFI(s)
Cool Quotes
Enter cool quote(s) here
2.0-Strategic Planning
• 2.1 Strategy Development– Strategy Development Process
– Strategic Objectives
• 2.2 Strategy Deployment– Action Plan Development and Deployment
– Performance Projection
2.0-Strategic Planning
• Strengths:
Enter Strength(s)
2.0-Strategic Planning
• Opportunities for Improvement: Enter OFI(s)
Cool Quotes
Enter cool quote(s) here
3.0-Customer & Market Focus
• 3.1 Customer and Market Knowledge
• 3.2 Customer Relationships and Satisfaction– Customer Relationship Building
– Customer Satisfaction Determination
• Strengths: Enter Strength(s)
3.0-Customer & Market Focus
• Opportunities for Improvement: Enter OFI(s)
3.0-Customer & Market Focus
Cool Quotes
Enter cool quote(s) here
4.0 Measurement, Analysis, and Knowledge Management
• 4.1 Measurement, Analysis and Improvement of Organizational Performance– Performance Measurement
– Performance, Review, and Improvement
• 4.2 Management of Information, Information Technology, and Knowledge– Data and Information Availability
– Organizational Knowledge Management
– Data, Information, and Knowledge Quality
• Strengths: Enter Strength(s)
4.0 Measurement, Analysis, and Knowledge Management
• Opportunities for Improvement: Enter OFI(s)
4.0 Measurement, Analysis, and Knowledge Management
Cool Quotes
Enter cool quote(s) here
5.0 Workforce Focus
• 5.1 Workforce Engagement– Workforce Enrichment
– Workforce and Leader Development
– Assessment of Workforce Engagement
• 5.2 Workforce Environment– Workforce Capability and Capacity
– Workforce Climate
5.0 Workforce Focus
• Strengths: Enter Strength(s)
5.0 Workforce Focus
• Opportunities for Improvement:
Enter OFI(s)
Cool Quotes
Enter cool quote(s) here
6.0 Process Management
• 6.1 Work Systems Design– Core Competencies
– Work Process Design
– Emergency Readiness
• 6.2 Work Process Management and Improvement– Work Process Management
– Work Process Improvement
6.0 Process Management
• Strengths: Enter Strength(s)
6.0 Process Management
• Opportunities for Improvement: Enter OFI(s)
Cool Quotes
Enter cool quote(s) here
7.0 Results
7.1 Product and Service Outcomes
7.2 Customer-Focused Outcomes
7.3 Financial and Market Outcomes
7.4 Workforce-Focused Outcomes
7.5 Process Effectiveness Outcomes
7.6 Leadership Outcomes
• Strengths: Enter Strength(s)
7.0 Results
7.0 Results
• Opportunities for Improvement: Enter OFI(s)
Cool Quotes
Enter cool quote(s) here
Wrap-up
Thank You, Thank You, Thank You
COMDT (CG-0931) will deliver full Feedback Report in 30 days.
No award tied to this pilot year; however, the command will be recognized at the 2008 Innovation Expo (2 TONOs provided).
2008 Innovation Expo: 17-20 November, Virginia Beach, VA
A special thanks to…
Enter names of point of contact, key support personnel
(if N/A or inappropriate, delete entire slide)