CPB Public Television Major Giving Initiative Building Block I Introduction to Curriculum Building an Integrated Development Plan Using Your Case for Support.

CPB Public TelevisionMajor Giving Initiative

Building Block IIntroduction to Curriculum

Building an Integrated Development PlanUsing Your Case for Support as a Major

Giving Tool

Introduction to the Curriculum

Review of Elements of MGI

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MGI Summary: CPB’s Major Investment in the Future

• Most strategic approach to major giving for local public television stations ever undertaken

• First priority response to McKinsey study’s identification of major giving as one of the key strategies for future sustainability of public television

• Overwhelming participation by stations in the MGI has signaled a turning point for public television: the curriculum is the centerpiece of the Initiative

• Learning outcomes for the curriculum and the goals each station will set will provide the platform for capacity building

• Stations can anticipate increasing resources and impact in their communities

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Introduction to the Curriculum and Building Block 1

• What You’ll Learn in this Unit (Curriculum Overview and Building Block 1):• Content, value, requirements, potential impact

and sequence of the full curriculum • What is involved with preparing an Integrated

Development Plan• How to develop a case for support that will

support your Major Giving Initiative• New and effective ways to articulate the case

for support

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Overview of Curriculum - 1

• Six Building Blocks (Keyed to Self-Assessment) • 1. Case development and articulation

(including mission/vision/values) (December)

• 2. Board/volunteer management and leadership (January)

• 3. Leadership and staffing for the MGI (February)

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Overview of Curriculum - 2

• 4. Prospect identification, research, tracking and management (March)

• 5. Cultivation, solicitation and stewardship strategies and techniques (April)

• 6. Strategic major gift/planned gift planning (integration of curriculum) (May)

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Using the Curriculum

• Curriculum is sequential and task-based • Implementation assignments connect the

Building Blocks• Open the attendance at sessions as broadly as

is feasible and appropriate for your station to maximize impact

• Curriculum is designed to support the work stations are already doing – a value-added program rather than an add-on to your existing work

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Implementation Assignments

• At the end of each Building Block presentation, an assignment will be given that builds on the material presented in that Building Block and provides a platform for the next curriculum segment

• MGI team personnel will make individual station visits during the period of the curriculum delivery (January through May) to assist with issues around implementation and change

• The final implementation assignment, following Building Block 6, will be the completion and implementation of the integrated development plan

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Change Management: Key Aspect of MGI

• Change management is integral to the MGI curriculum and implementation

• Change issues are evident from the site visits made by the MGI Team to the first group of MGI participants (e.g.)• Mission expression• Board involvement• Staff deployment

• Change consultants have “trained the trainers:” MGI Team and post-curriculum consultants are ready to help you with sensitive or difficult change issues or will find you the help you need

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The Integrated Development Plan

• Key “deliverable” for MGI participants• The framework for MGI implementation• Although the program is called the Major Giving

Initiative, success will be measured by each station’s commitment to evaluate and integrate all parts of their development program (“pipeline programs” including pledge, membership, and special events; mid-level and top membership groups; major and planned giving) and express them as a seamless continuum based on relationships (“entry to exit”)

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The Integrated Development Plan

• Expressed by numerous stations in early planning for MGI as a primary need

• Key Elements checklist has been provided on website

• Each segment of the curriculum has a place in the plan

• Plan will evolve through the six months • Implementation consultant will help you refine,

implement and evaluate your plan• “IDP” may be part of a larger strategic plan if

your station is working on one during this time

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Plan Elements

Development plans come in all shapes and sizes but should include these elements:• Case materials (we’ll talk about what they include and how to

gather them today)

• A budget• An operational plan with goals supporting objectives

and action plans• An annual development calendar

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Process for Developing the Plan - 1

1. Review the elements of an IDP at the website and begin to assess what items and resources you already have among your existing plans

2. With station management and board(s), initiate a review of station mission, vision and values based on the MGI approach (they will influence your IDP)

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Process for Developing the Plan - 2

3. Call the full development staff together to help generate an overall statement expressing your department’(s)’ vision and goals regarding donor and fund development including:• Relationship building with your members/donors • Movement of members and donors into increasing

levels of financial and mission commitment • The benefit to the community that will be achieved

through your increased development activity • How successful capacity building will benefit your

station

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Process for Developing the Plan - 3

4. Identify an “IDP Team” who will be responsible for guiding the planning process (cross-departmental)

5. For each portion of your plan, consult the website for related materials and begin looking at how they can support your plan

6. Work with the MGI Team as needed, and during your site visit, to clarify any issues around your plan

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• Are there questions about the content, flow, timing, requirements of the curriculum, implementation assignments or Integrated Development Plan?

• If so, signal Paul, the Moderator, that you have a question by clicking on the * (star) key on your phone

Checking In

(we will respond briefly to the first 3 questions)

Building Block 1

Case Development and Articulation: Putting the Case to

Work for Major Giving

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Defining Case: It Starts with Case Materials Kept Internally

• “Case” is the sum total of all the reasons why someone should support you -- often called the “case for support”

• It is the informational backdrop from which all development and fund raising materials are derived

• Materials are tailored to respond to the interests and values of a potential donor

• Case materials include all the information about your station that someone might want to know

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What You Need to Create (or Find in the Files) to Build a Case - 1

• Mission statement

• Vision statement

• Values statement(s)

• Goals and Objectives from the station’s strategic plan

• Description of your broadcast programming philosophy and your local and/or PBS or other programming

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What You Need to Create or Find in the Files to Build a Case - 2

• Description of your community non-broadcast outreach and programming, and your community partnerships

• Description of your facilities

• Anecdotal and statistical evidence of your impact in your community/communities

• Description of your system of governance including annotated lists of members

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What You Need to Create or Find in the Files to Build a Case - 3

• Description and lists of your staffing, with c.v.s for key leaders

• Financial information regarding sources of funding and allocation of funding

• History of your station: the founding, the founders, the heroes, the lore• You have a checklist with these “items” -- put one or

two people in charge of the hunting expedition; ask appropriate people to create missing materials

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Why Do You Need All This for Your Integrated Development Plan?

• To create a reservoir of case information that can be updated and drawn on easily and frequently

• To create a primary resource for positioning your major gifts asks and your new community communication

• Because “systems liberate” – if you do it right once, and keep it updated, it will be a tool that you can use over and over

• Because it is really tiring to have to reinvent the entire wheel every time you have a major donor opportunity

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What Do You Do With All This Once You Have it Together?

• Dedicated file in the computer with password access• Hard copy in a centrally located binder so people can

read, edit and use• You don’t have to make it “read” like a single

document: it is intended to be a compendium of the bits and pieces you need for a variety of development purposes

• Schedule updates for case materials based on timing, changes or accomplishments

• Encourage use of these materials by marketing and outreach as well as by development

Next Step: Translating Case Materials into Case Expressions

Taking the Case to Major Donors and the Marketplace in General

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Case Expressions (Case Statements, Proposals, Brochures, etc.)

• Consistent messaging (from “entry to exit” and through the pipeline) is a major goal of MGI

• All messages are drawn from the internal case materials• They are tailored for specific purposes or audiences but

have the same core theme and positioning• Case expressions are written to meet the interests and

needs of the audience or purpose• In pledge it is on-air, in direct mail in a letter, at a special

event in the PR and information provided, in major giving, this is often a proposal or a presentation; in planned giving, this may be a brochure

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Case Expressions: The Message Framework - 1

• Focus on results/impact, not station needs

• Emphasize investment opportunity, not obligation to give

• Convey the idea that a gift to you is really a gift through you into the community

• Promote social investment and values-based return, not premiums provided in exchange for a gift

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Case Expressions: The Message Framework - 2

• When “urgency” is part of the message, it is the urgent need to provide community outreach, an independent media voice and excellent programming – not the urgent need for money

• No apologies (or guilt trips) when asking for money; instead reflect pride in the way the station is meeting community needs and providing quality programming for children and adults

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Case Expressions: The Message Framework - 3

• Consistent messages throughout all parts of the station: from on-air to direct mail to the website to special events promotion that each embody the messaging shift

• Purpose of outreach and materials shifts from making a sale to building a relationship: your station will change from being a vendor to being a strategist and facilitator in building long term investor relationships• Refresher: The 3 Stages of Development

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Three Stages of DevelopmentThree Stages of Development

Formative Normative Integrative

Who Vendor Facilitator Strategist

What Product Relationships Growth Partnerships

Skills Sales Marketing Building/Maintaining Relationships

Results Making Building Assuring continued a Sale Relationships growth

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Check Up: What Will Need to Change in Your Messaging?

• Think of the messages you are now sending (from all parts of the station). How well do they align with the points just reviewed?• Closely Somewhat A big gap!

• Are the messages used in three stages of development so you are consistent in the community?• Yes No Somewhat

• What key changes will you need to take to bring your messages into an alignment with the principles of MGI? Mark the one with greatest priority.

• Reposition “urgency” Emphasize “through” not “to”• Focus on impact Begin downplaying premiums

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A Donor-Centered Universe• We have to meet donors’ needs even while they

are meeting ours. • We have to shift our world view from what we

see in our mirrors to what we see through our windows.

• The shift in case positioning is designed to provide more obvious messages with which donors can connect. Anecdotal research done in 2000 for High Impact Philanthropy provided this information about 21st Century donors:

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Donor Centered Universe - 2

• Donor-investors invest in organizations where they see or find:• Issues (they care about that reflect their

values)

• Involvement (to the degree they want to be involved)

• Impact (the difference you are making and how you measure it – transparency and accountability are no longer optional)

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Donor Centered Universe - 3

• Ideas (what are you doing that’s new? Can you solve the problem or provide the resource? What is your vision?)

• Investment (high return on their values; great management of their social investment)

• These points are a review of what we discussed in the regional meetings

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Check Up• What do you know about your current or potential major

donors?• Lots Some A little Not much at all

• How well are you positioning your station as a viable social investment partnering with the community to meet critical educational, cultural, health or other needs?• Very well Good OK Not well

• Are your current messages to potential or current donors “donor-centered” or “station need-centered”?• Donor-centered Station need-centered

• Of the five “I”s, which three are you the best at communicating, offering or acting on?• Issues Ideas Involvement Impact Investment

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Mission, Vision, Values: Integral to Effective Case Expressions

• Reminders:• Mission = why you exist• Vision = what your station wants to become or do,

and what will happen in the community as a result of your station’s vision

• Values = shared beliefs within an organization and with donors and members that frame decisions, actions and the measurement of outcomes

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Remember The Role Mission Plays in Donor Motivation

• Connects with donor values• The mission is often why donors feel the “click”• Measure mission alignment: premium-based

membership drives often do not embody mission, leading to “donor dissonance”

• “User emotion” + “Station functionality” = mission language

• If you are struggling with your mission, work to complete the sentence: “We exist because…”

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Mission Language (Direct Mail, Nashville Public Television)

• “In an increasingly shallow, superficial and sensationalist media, NPT stands out with programming that respects your intelligence and adds value to your life. 365 days a year we provide commercial-free programs that appeal to everyone and give adults and children alike a calm place to learn, be entertained and grow as individuals.”• (From a high-end membership renewal letter)

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WTVP Mission Statement (Circa 2002)

The Illinois Valley Public Telecommunications Corporation mission is to enlighten and enrich, inspire and inform the people of central Illinois through non-commercial television and other technology-delivered programming and services.

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WTVP Mission Statement (Before MGI)

WTVP uses the power of public telecommunications to inspire, enhance, and reflect our community.

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Revised WTVP Mission Statement

Intellectual, creative and technological capacity is a basic requirement of an engaged, democratic society. WTVP invests the power of public telecommunications to inspire, enhance, inform and reflect the Central Illinois community.

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WTVP Slogan

Engaging…Enhancing… Inspiring

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Vision: The Bridge from Membership to Major Giving

• Donor growth goes through four stages: impulsive = new member

habitual = renewed member

thoughtful = donor

careful = major/planned donor• Donors need to get excited about a vision in

order to move up that ladder• Shared vision grows members into investors and

is the “glue” for the relationship

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Vision for Public Television (February 2004)

• Public television, through its community-based programming and services, will be a unifying force in American culture, a lens through which we can view and understand our diverse nation and the world.

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Maine Public Broadcasting: DTV Campaign Brochure Vision

More Connected, More Maine• “In this new era, Maine Public Broadcasting will be

able to do what no other media will do: provide programming created solely for the benefit of the community. MPB will have the power to better fulfill the promise of public broadcasting as a place where all can come together to rediscover and preserve the sense of community that makes this state a remarkable place to live…Help us connect Maine.”

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Values Basis of Major Giving

• Values are the shared beliefs that lead to long term investment

• People only give to, ask for, join or serve organizations whose values they share

• Values are the basis of issues, and issues drive 21st Century philanthropy

• We uncover and develop shared values through our messaging, stewardship and outreach/interaction with members and donors

• Shared values are the basis of donor loyalty and retention

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“Connecting the Dots”

• TRAC Media’s findings on viewers’ core values and the meaning of public television “in a nutshell:”

• “People trust public television to telecast uninterrupted programs of quality that engage the mind and spirit and that promote personal growth and lifelong learning. People also want Public TV to be a safe haven for children and their programming. The values of honesty, fairness (balance), tolerance, ethics, civility and so on lie within these core values.• The norms of living in a civil society are deeply associated

with the core values for Public TV.”• TRAC Media

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2003 Holiday Greeting CardCommunity Idea Stations – Richmond,

VA• Cover: a photograph of Fred Rogers, in

his red cardigan, and this quote: “Through television we have the choice of encouraging others to demean this life or to cherish it in creative, imaginative ways.”

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• Inside, the card read:• “At the Community Idea Stations, everything we do on

television and radio, in the community and classroom, reflects the philosophy of an unassuming man in a red sweater. As 2003 draws to a close, we are grateful for

his wisdom, his kindness and the inspiration he continues to provide us.

• And we are grateful to have you as our neighbor.• Best wishes for a safe and happy holiday,

• And for a peaceful and prosperous new year.”

2003 Holiday Greeting CardCommunity Idea Stations – Richmond,

VA

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Benefits of MVV Approach in All Case Expressions: A Review

• Attracts members for the right reasons (the true premium is the experience)

• Helps retain members and convert them to donor-investors

• Develops common language points among all fund raising and marketing programs and allows tailoring to specific needs or audiences

• Gives a consistent message to the community about your station and its impact

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Internal and External Messaging

• Internal markets• Messaging within the station is as important an early

step in MGI as external marketing• Be sure there are not two levels of commitment to the

new way of looking at the message and the market (internal and external)

• External markets• Members, donors, community partners, institutional

funders and other social investors in the station

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Tailoring the Case

• Process driven by special or on-going need (e.g.)• Annual report• Proposals• Website updates• Brochures for campaigns or giving programs

• Process involving staff and volunteers• Gain consensus by committee, but have a single

writer• Volunteers, with guidance, can be very effective

helping you in the development of case expressions

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Articulating the Case for Support To Attract Donor-Investors

• Start with key management staff and the board or other lead volunteers mastering the new messages

• Integrate into on-air and mail programs to begin changing the perception of your station

• Evaluate your current published materials and devise a plan if they need changing as budget and other resources permit

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Articulating the Case for Support To Attract Donor Investors - 2

• Check the messages you post on your website: are you communicating the mission, vision and values you want people to share?

• Evaluate your “boiler plate” foundation proposals and grant applications: are they consistent with the new messaging?

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Articulating the Case for Support To Attract Donor-Investors - 3

• Focus on MVV in your personal interaction with prospective and current donors in cultivation and stewardship activities (More on this in Building Block 5)

• Stay “on point” with MVV when making solicitations (don’t backslide to presenting the needs you have rather than the needs you meet) (More on this in Building Block 5)

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Evaluating Your Case Expressions

• Windows, not mirrors: review case regularly to ensure consistency with community needs

• Implement a system for keeping case materials current and case expressions lively and on message: invite honest internal and external feedback

• Involve donors in the feedback: this strengthens relationships

• Revisit values with board and staff at least annually and then compare what they generate as key values with what you are communicating to the community

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Impact of New Messaging on Stations: Change is in the Air

• Shift in case positioning will signal a shift in the way the station views its members and donors (as investors) putting a new priority on longer term relationships and investments

• The vision incorporated into the case also conveys certain changes that will be taking place throughout the station as major giving resources are increased and strengthened

• All messages should convey the excitement and impact that additional resources will generate for the station

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Check Up:Messages, Change, and MVV

• Are you ready to start conveying “new messages” in your case expressions?• Yes No Already started

• What resources will you need the most to make the shift?• Help with change Help with case development• Facilitation of a board and/or staff session on

messaging

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Summary of Key Points:Curriculum Building Block 1

• Case expressions are varied and tailored; they are drawn from internal case materials

• Case materials and expressions need to be reviewed and updated regularly

• Mission, vision and values are the platform for all case expressions

• Nearly all case expressions going forward within the MGI will require new messaging

• Involvement of staff and board in creating, evaluating and articulating the case is key

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• Are there questions about the content, flow, timing, requirements of the curriculum, implementation assignments or Integrated Development Plan?

• If so, signal Paul, the Moderator, that you have a question by clicking on the * (star) key on your phone

Checking In

(we will respond briefly to the first 3 questions)

Implementation Assignment

For Building Block 1:

Using your Board and Volunteers in Case Development

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Implementation Assignment for BB1:Using your Board and Volunteers in Case Development

• The development (or refinement) of your case for support is a key part of your integrated development plan (materials creation and gathering; case expressions). While the “hunting and gathering” of information will be done by staff, the board or other committed volunteers play a key role.

• We have provided a meeting agenda on the website if you need a guide. Get the board members together with key administrative and development staff for a meeting that will focus on the following areas related to the material covered in Building Block 1:

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• Station mission• Station vision including vision for the

community• Station values as presented in materials and

programming and how they can be conveyed in ways that reflect new messages designed to attract major donor-investors

Implementation Assignment for BB1:Using your Board and Volunteers in Case Development -1

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• Identification of the 3 most important ideas to build the case for support (why your station is a good community investment)

• Feed this information back to the IDP task force• After the meeting, using the questions provided by the MGI

team on the next slide to prepare a short report for CPB. Email your report to [email protected] as soon as you have completed your meeting

Implementation Assignment for BB1:Using your Board and Volunteers in Case Development -2

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• What did the discussions reveal relative to understanding about case and its uses and the importance of mission, vision, values integration?

• What were/are the challenges and the resistance points relative to implied changes?

• How did the process and outcomes of the meeting inform not only case development and articulation but also board/volunteer management and leadership, the subject of Building Block 2 of the curriculum?

• If you want to send in the “product” of that meeting – your work on mission, vision, values – we will be happy to see and review that as well!

Implementation Assignment for BB1:Using your Board and Volunteers in Case Development - 3

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Case and the Integrated Development Plan

• Use the internal case materials worksheet to determine or revise the first elements of your integrated development plan

• Thanks! We’ll be checking in by conference call with the GMs next week – and Kay can be reached at [email protected]

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MGI Contact InformationMGI Team Member Email Address Phone Number

Robert Altman [email protected] 202-879-9816

Director

Robert Ryan [email protected] 202-879-9796

Assistant Director

Deb Turner [email protected] 207-989-8933

Assistant Director

Paul Shapiro [email protected] 202-879-9711

Project Manager

Bethany Tomala [email protected] 202-879-9637

Administrative Assistant

CPB Public TelevisionMajor Giving Initiative

Building Block IIntroduction to Curriculum

Building an Integrated Development Plan

Using Your Case for Support as a Major Giving Tool