Consulting & Professional Services Department HABĠBE YÜKSEL / SAP Support Center Manager ÇÖZÜMEVİ CONSULTING Professional Services “Projects that make you smile”
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Nov 28, 2014
Cozumevi Consulting Support Services Presentation
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Consulting & Professional Services Department
HABĠBE YÜKSEL / SAP Support Center Manager
ÇÖZÜMEVİ CONSULTING
Professional Services
“Projects that make you smile”
1. COZUMEVI Consulting
1.1. Company Profile
1.2. Service Portfolio
2. COZUMEVI Consulting; More than 13 years
2.1. Organizational Chart
2.2. SAP Support Team - Sources
3. SAP Support; “COZUMEVI” Methodology
3.1. Enterprise Support Methodology
3.2. “Projects that make you smile” ve Success Stories
4. Sectors & Knowledge
4.1. New SAP Projects
4.2. SAP Support Services
5. Summary
Agenda
Aydın Kaya (Kumkaya Makina)
1.1. Company Profile – COZUMEVI
Company: SAP Gold Channel Partner
Faundation: 1997; One of the oldest SAP partner in Turkey
Succeses: “Best customer success stories on new sectors– 2007”
Scope: 35 Contries; Strong multinational knowledge on SAP
Employees : More than 70 consultant
Projects : Completed more than 100 SAP project in 13 years
SAP AG has approved:
“Cozumevi - SAP Law Solution” ; “Çözümevi -SAP Engineering & Costruction Solution”
Partnership : Partnership with HP, IBM, Motorola, etc.
Differance : High Quality and High Experience
1.2. Service Portfolio
SAP License
All Industries/ From SME to Large-Enterprise Companies
SAP Consulting & Support Services
SAP R/3 Module Consulting
SAP Basis and Development Services (ABAP, C#, .NET, Java)
SAP Upgrade Services
SAP QA services
Integration Services
Palm, Barcode, RF-ID
Primavera, MS Project Integrations
Weighbridge Integrations
Plant Automations
IPTV Integrations
1. COZUMEVI Consulting
1.1. Company Profile
1.2. Service Portfolio
2. COZUMEVI Consulting; More than 13 years
2.1. Organizational Chart
2.2. SAP Support Team - Sources
3. SAP Support; “COZUMEVI” Methodology
3.1. Enterprise Support Methodology
3.2. “Projects that make you smile” ve Success Stories
4. Sectors & Knowledge
4.1. New SAP Projects
4.2. SAP Support Services
5. Summary
Gündem
Sevim Öztaşkın(Çapa Medikal)
General Manager
(Hakan Çolak)
Sales & Marketing Manager
(Ece GökĢen)
Consulting / Professional
Services Manager
(Gürkan Engin)
Support Team
Other Staff
(Tolga Akcelep)
Project Managers
SAP ABAP/JAVA Team SAP Basis Team Business Consultants
R&D Manager
(Kerem Koseoglu)
Support Center Manager
(Habibe Yüksel)
2.1 Organizational Chart
1. COZUMEVI Consulting
1.1. Company Profile
1.2. Service Portfolio
2. COZUMEVI Consulting; More than 13 years
2.1. Organizational Chart
2.2. SAP Support Team - Sources
3. SAP Support; “COZUMEVI” Methodology
3.1. Enterprise Support Methodology
3.2. “Projects that make you smile” ve Success Stories
4. Sectors & Knowledge
4.1. New SAP Projects
4.2. SAP Support Services
5. Summary
Agenda
Muhsin Ünal (İlci İnşaat)
3.1. Enterprise Support Methodology
Web Based Ticket System (support.cozumevi.com )
Cozumevi Ticketing System for support services
SAP Solution Manager (SOLMAN)
SAP Standard Solution for support services
“7x24 hours”
Emergency Call on 7x24
COZUMEVI Consulting Ticketing System
© SAP 2008 / Page 9
COZUMEVI Consulting Ticketing System
© SAP 2008 / Page 10
COZUMEVI Consulting Ticketing System
© SAP 2008 / Page 11
Some of SAP Enterprise Support Project
Sanofi Aventis – SAP Support Center
Cognis - SAP Support Center
Carsberg - SAP Support Center
COZUMEVI SAP ENTERPRISE SUPPORT TEAM
Best Quality & Customer Satisfaction……
3.2. Sanofi-Aventis Success Story
“Projects that make you smile”
Sanofi-Aventis COZUMEVI Support Team
“SAP Multicountry Knowledge Center”
For the years 2008-2009-2010; Best support team performance
Location : Sanofi-Aventis Office, Levent /Ġstanbul
Tam Zamanlı (Full Time)
Number of contries for SAP Support Team: 32
Polonya, Ukraine, Estonia, Lithuania, Latvia, UK, Greece, Russia, Finland,
Norway, Sweden, Switzerland, Turkey, Portugal, Belgium, Holland, Morocco,
Algeria, Czech, Serbia, Slovenia, Rumania, Greek Cypriot, Ġreland, Croatia,
Austria, Denmark, Slovakia, Hungary, etc.
Service Scope: SAP Financial and Logistic Modules
3.2. COGNIS Success Story
“Projects that make you smile”
COGNIS - COZUMEVI Support Team
“Cozumevi Enterprise Support Team -CEST”
Location : Remote & Onsite
Cozumevi Office, Kozyatağı-Ġstanbul
Cognis Office, Gebze
Service Scope : All SAP Modules
Financial ve Logistic Modules
3.2. CARLSBERG Başarı Hikayesi
“Projects that make you smile”
CARLSBERG COZUMEVI Support Team
“ Cozumevi Enterprise Support Team -CEST”
Location : Remote & / Onsite
Cozumevi Office, Kozyatağı-Ġstanbul
Carlsberg Office, Ġzmir
Service Scope : All SAP Modules
Financial and Logistic Modules
3.2. “Projects that mek you smile”
Sanofi-Aventis - Success Story Movie
3.2. Other Multinational Customers
“Projects that make you smile”
3.2. “Projects that make you smile”
Henkel - Success Story Movie
1. COZUMEVI Consulting
1.1. Company Profile
1.2. Service Portfolio
2. COZUMEVI Consulting; More than 13 years
2.1. Organizational Chart
2.2. SAP Support Team - Sources
3. SAP Support; “COZUMEVI” Methodology
3.1. Enterprise Support Methodology
3.2. “Projects that make you smile” ve Success Stories
4. Sectors & Knowledge
4.1. New SAP Projects
4.2. SAP Support Services
5. Summary
Gündem
Levent Doruk; Alparslan Eryiğit (Rönesans Inşaat)
4.1. SAP Projects
Medical
Contruction
Cement
Steel / Pipe / Cable
Professional Services / Law
Chemistry
Food & Beverage
White Machines / Electronics
and others...
4.1. SAP Projects
“Projects that make you smile”
4.2. SAP Support Services
Integrations
Online Support Services
Outsource Services
Roll-Out Projects
Add-Ons
SAP Upgrade
SAP - New Dimensions
SAP QA (Quality Assurance) Service
4.2. Some of Other Customers
“Projects that make you smile”
4.2. Ve Diğer Değerli Yerel Müşterilerimiz
Nuh Cement - Success Story Movie
5. Summary
“Truly speaking; Cozumevi is the best choice !..”
Bülent Gürsoy – NOKSEL SAP IT Manager
“We prefer to work with Cozumevi consultants. They are specialist, conscientious and selfless.”
Erol Nalçacı - EczacıbaĢı Zentiva- IT Manager
“I think that Cozumevi consulting is the best SAP consulting firm in Turkey…”
ġenol GÜLER - KUNT Elektronik Ve Tic. A.ġ. – IT Manager
© SAP 2008 / Page 26
Projects that make you smile!
Cozumevi Consulting
“Serious Business, Ingenious Solutions”www.cozumevi.com
Address : Halk Sok. Golden Plaza B-Blok Kat:7 KOZYATAĞI –ĠSTANBUL
Phone : +90 216 467 14 58
Fax : +90 216 467 14 59
Copyright 2010 Çözümevi - All Rights Reserved – Tüm Hakları Saklıdır
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