We are taking a number of steps to ensure that the risk to both our guests and staff from COVID-19 is minimised as far as possible. Our assessment is based on the Government guidelines for hospitality businesses and our experience of ten years. We are trying wherever we can to keep the North Farm experience the same whilst putting in extra cleaning and health measures to protect us and you. We hope that you will enjoy your holiday with us just as much as ever. Temporary alternative terms and conditions 1) For the whole of 2020, we have reduced all new deposits to the lower of 25% or £100 - any deposits made after 31st March will be refundable for any reason up to four weeks before travel and deposits made before then will be refunded if Government guidelines prevent travel. 2) For 2020 bookings, we have also temporarily reduced the time that the balance is due from 8 weeks to 4 weeks for all new and existing bookings. Whenever you booked with us, we will contact you 4 weeks rather than 8 weeks before you travel. If you still wish to stay with us, and the Government guidelines say that you can, we will request the balance. 3) If after you pay your balance, you are unable to travel due to Government guidelines you will receive a full refund including your deposit. For bookings made before 4 th July, if after you pay your balance, you are unable to travel for any reason you will be able to transfer your funds to another break in 2020 or 2021. Pre-Arrival If any of your party is showing COVID symptoms or has a positive COVID test, please do not travel to North Farm. This is to protect us and our staff, as well as other guests. We recommend taking out travel insurance in order that you are covered in such an eventuality. If you can’t claim on your travel insurance, we will be pleased to transfer your funds to another break in 2020 or 2021.