COVID-19 pulse survey

COVID-19 pulse survey

Conducted by Lockton Companies

October 2020

2LOCKTON COMPANIES |

Employers want to understand actions

taken by other companies related to the

impact of COVID-19 and the

corresponding workforce and business

decisions. Lockton’s pulse survey is

designed to capture employer responses

to these pressing issues.

Results shown were collected Sept. 22-

Oct. 6. At the close of the survey, there

were 255 responses.

Summary

Table of contents

04 All responses

11 Financial institutions

18 Healthcare

25 Manufacturing

32 Professional services

39 Technology

46 <500 employees

53 500 to 999 employees

60 1,000 to 1,999 employees

67 2,000 to 4,999 employees

74 5,000+ employees

All

255 responses


Survey participant profile• Construction (6%)

• Education (5%)

• Financial

institutions (8%)

• Government

contractor (1%)

• Healthcare, incl.

hospitals (13%)

• Hospitality (3%)

• Manufacturing

(13%)

• Nonprofit (6%)

• Oil & gas (2%)

• Professional

services (11%)

• Real estate (2%)

• Retail (3%)

• Technology (11%)

• Wholesale (2%)

• Other (11%)

INDUSTRY

46%

17% 15% 13%9%

<500 500-999 1,000-1,999 2,000-4,999 5,000+

12%

12%

38%

13%

25%

North Central

Northeast

South Central

Southeast

West

U.S. REGION

GROUP SIZE


COVID-19: Which flexibilities do you provide, or plan on providing, to employees as you reopen your workplace(s)?

34%

73%

9%

18%

7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Allow remote work all the

time

Hybrid approach, allowing

remote work some of the

time

Shortened or compressed

work week

Other Not applicable

N=255


COVID-19: What steps is your organization taking to assist working parents?

13%

7%

2%

25%

35%

1%

3%

17%

2%

9%

45%

67%

12%

0% 20% 40% 60% 80%

None of the above/NA

Other

Provide special programs (virtual art class, adventure clubs, etc.)

Temporary unpaid leave

Allow midyear changes to FSA

Dependent care stipend

Discounts to online education/tutoring

Add or promote child care assistance resources

On-site child care

Block "no meeting" times to work around school periods

Create or expand telework options

Flexible workday hours (vary work schedule based on family needs)

Flex days (additional days to take at employee's discretion)

N=255


COVID-19: What types of mental health/resilience resources does your organization provide?

12%

25%

29%

40%

57%

9%

57%

32%

62%

74%

38%

95%

87%

12%

15%

12%

24%

7%

8%

7%

10%

15%

16%

6%

1%

0%

0% 20% 40% 60% 80% 100%

Other

Resiliency/mindfulness programs

Access to mental health apps

Communication campaigns on mental health

Financial well-being

Mental health first aid training for managers

Time off (e.g., flex days, wellness day off)

Telehealth options for mental health visits via third-party

Telehealth options for mental health visits via EAP

Telehealth options for mental health visits via carrier

Expanded EAP offerings (e.g., child care, adult care, full financial planning, etc.)

EAP

Coverage for outpatient therapy

Not provided at this time

Recently added

Provided pre-pandemic


COVID-19: How is your organization planning to structure open enrollment?

3%

74%

23%

0%

10%

20%

30%

40%

50%

60%

70%

80%

In-person Virtual Combination

N=254


COVID-19: Open enrollment resources

93%

64%

40%

11%16%

5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Internal

communication

resources to deliver

message via existing

platforms

Leverage existing HR

technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint

External solutions to

deliver personalized

content and

messages through a

mobile app

Virtual benefits fair Other

N=244

Financial institutions

20 responses



participant profile

55%

10%5%

30%

<500 500-999 1,000-1,999 2,000-4,999

15%

20%

45%

10%

10%

North Central

Northeast

South Central

Southeast

West

U.S. REGION

GROUP SIZE



45%

90%

20%

10%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Allow remote work all the time Hybrid approach, allowing

remote work some of the time

Shortened or compressed work

week

Other

N=20




10%

10%

5%

25%

35%

5%

15%

10%

55%

65%

15%

0% 10% 20% 30% 40% 50% 60% 70%


Other










N=20




0%

29%

27%

50%

63%

7%

47%

34%

76%

58%

38%

95%

87%

0%

7%

13%

19%

19%

21%

6%

33%

18%

30%

13%

5%

0%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added





79%

21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Virtual Combination in-person and virtual

N=19




94%

67%

33%

17%

11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Internal communication



platforms


technology platform to

communicate

External vendor to

develop videos or

prerecorded voice-over

PowerPoint


N=18


Healthcare, including hospitals

33 responses


Healthcare participant profile

34%

12%

21%

9%

24%

<500 500-999 1,000-1,999 2,000-4,999 5,000+

15%

9%

30%

12%

33%

North Central

Northeast

South Central

Southeast

West

U.S. REGION

GROUP SIZE



39%

67%

12%

30%

12%

0%

10%

20%

30%

40%

50%

60%

70%

80%


time



time


work week


N=33

Healthcare



15%

9%

42%

27%

30%

9%

9%

42%

52%

9%

0% 10% 20% 30% 40% 50% 60%


Other




On-site child care





N=33

Healthcare



0%

25%

36%

42%

64%

15%

43%

35%

58%

64%

29%

97%

93%

0%

21%

25%

29%

4%

4%

7%

8%

21%

23%

13%

0%

0%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added


Healthcare



3%

79%

18%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


N=33

Healthcare



97%

59%53%

13%19%

9%

0%

20%

40%

60%

80%

100%

120%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=32

Healthcare

Manufacturing

33 responses


Manufacturing participant

profile

42%

18%12%

15%12%

<500 500-999 1,000-1,999 2,000-4,999 5,000+

18%

15%

33%

15%

18%

North Central

Northeast

South Central

Southeast

West

U.S. REGION

GROUP SIZE



6%

70%

6%

24%

12%

0%

10%

20%

30%

40%

50%

60%

70%

80%


time



time


work week


N=33

Manufacturing



21%

3%

15%

21%

9%

21%

52%

12%

0% 10% 20% 30% 40% 50% 60%


Other







N=33

Manufacturing



25%

19%

37%

41%

41%

4%

26%

30%

47%

56%

42%

87%

87%

0%

0%

8%

14%

4%

4%

7%

11%

21%

28%

4%

0%

0%

0% 20% 40% 60% 80% 100%

Other











EAP



Recently added


Manufacturing



6%

42%

52%

0%

10%

20%

30%

40%

50%

60%


N=33

Manufacturing



97%

55%

32%

13%

6% 6%

0%

20%

40%

60%

80%

100%

120%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=31

Manufacturing

Professional services

27 responses


Professional services participant

profile

48%

15%

26%

7% 4%

<500 500-999 1,000-1,999 2,000-4,999 5,000+

19%

11%

41%

4%

26%

North Central

Northeast

South Central

Southeast

West

U.S. REGION

GROUP SIZE



41%

67%

7%

22%

0%

10%

20%

30%

40%

50%

60%

70%

80%




week

Other

N=27




4%

15%

4%

33%

52%

11%

22%

15%

52%

74%

4%

0% 20% 40% 60% 80%


Other










N=27




17%

33%

23%

52%

65%

9%

67%

24%

80%

82%

55%

100%

92%

33%

21%

14%

13%

4%

9%

0%

5%

0%

11%

0%

0%

0%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added





89%

11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


N=27




93%

70%

37%

4%

19%

4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=27


Technology

29 responses


Technology participant profile

48%

24% 21%

7%

<500 500-999 1,000-1,999 2,000-4,999

3%

21%

41%

17%

17%

North Central

Northeast

South Central

Southeast

West

U.S. REGION

GROUP SIZE



48%

52%

3%

17%

0%

10%

20%

30%

40%

50%

60%




week

Other

N=29

Technology



7%

7%

10%

17%

52%

7%

14%

10%

41%

76%

14%

0% 20% 40% 60% 80%


Other










N=29

Technology



0%

23%

24%

26%

52%

4%

84%

44%

73%

79%

42%

100%

93%

0%

31%

12%

52%

20%

13%

4%

12%

23%

21%

4%

0%

0%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added


Technology



93%

7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


N=29

Technology



97%

83%

62%

17%14%

3%

0%

20%

40%

60%

80%

100%

120%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=29

Technology

<500 employees

117 responses


<500 employees participant

profile• Construction (5%)

• Education (3%)

• Financial institutions

(9%)

• Government

contractor (3%)


hospitals (10%)


• Manufacturing

(12%)

• Nonprofit (9%)

• Oil & gas (3%)

• Professional services

(11%)



• Wholesale (4%)

• Other (14%)

INDUSTRY

13%

7%

44%

11%

25%

North Central

Northeast

South Central

Southeast

West

U.S. REGION



35%

73%

7%

15%

9%

0%

10%

20%

30%

40%

50%

60%

70%

80%


time



time


work week


N=117

<500 employees



15%

6%

2%

12%

26%

1%

8%

9%

36%

66%

11%

0% 10% 20% 30% 40% 50% 60% 70%


Other










N=117

<500 employees



11%

21%

24%

31%

48%

7%

66%

32%

62%

77%

35%

93%

82%

0%

11%

11%

23%

3%

4%

6%

11%

12%

13%

1%

0%

0%

0% 20% 40% 60% 80% 100%

Other











EAP



Recently added


<500 employees



3%

69%

28%

0%

10%

20%

30%

40%

50%

60%

70%

80%


N=116

<500 employees



89%

57%

39%

9%12%

4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=110

<500 employees

500 to 999 employees

44 responses



participant profile• Construction (7%)

• Education (9%)


(5%)

• Government

contractor (2%)


hospitals (9%)


• Manufacturing

(14%)

• Nonprofit (9%)

• Oil & gas (5%)


(9%)


• Retail (2%)


• Other (6%)

INDUSTRY

7%

14%

41%

16%

23%

North Central

Northeast

South Central

Southeast

West

U.S. REGION



34%

77%

11%

20%

2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


time



time


work week


N=44




11%

7%

27%

39%

2%

14%

11%

55%

66%

18%

0% 10% 20% 30% 40% 50% 60% 70%


Other









N=44




0%

29%

33%

42%

66%

14%

58%

33%

72%

88%

45%

98%

92%

0%

11%

14%

29%

6%

8%

3%

6%

15%

7%

8%

0%

0%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added





7%

77%

16%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


N=44




95%

63%

39%

7%

15%10%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=41

<500 employees500 to 999 employees

1,000 to 1,999 employees

38 responses




• Education (3%)


(3%)

• Government

contractor (8%)

• Healthcare, inc.

hospitals (19%)

• Manufacturing

(11%)

• Professional

services (16%)


• Retail (5%)


• Wholesale (3%)

• Other (8%)

INDUSTRY

16%

21%

32%

16%

16%

North Central

Northeast

South Central

Southeast

West

U.S. REGION



32%

66%

11%

16%

8%

0%

10%

20%

30%

40%

50%

60%

70%


time



time


work week


N=38




8%

13%

5%

37%

42%

8%

34%

8%

47%

71%

3%

0% 20% 40% 60% 80%


Other










N=38




25%

36%

35%

66%

67%

9%

56%

16%

59%

76%

46%

97%

92%

25%

16%

9%

11%

12%

9%

12%

13%

15%

19%

3%

0%

0%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added


500 to 999 employees1,000 to 1,999 employees



3%

82%

16%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


N=38




95%

76%

41%

16%19%

5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=37

<500 employees1,000 to 1,999 employees


34 responses




• Education (6%)

• Financial

institutions (18%)


hospitals (9%)


• Manufacturing

(15%)

• Nonprofit (3%)


(5%)

• Retail (9%)

• Technology (6%)

• Other (14%)

INDUSTRY

18%

21%

18%

9%

35%

North Central

Northeast

South Central

Southeast

West

U.S. REGION



32%

76%

9%

15%

9%

0%

10%

20%

30%

40%

50%

60%

70%

80%


time



time


work week


N=34




18%

6%

3%

41%

47%

6%

26%

6%

3%

44%

59%

15%

0% 10% 20% 30% 40% 50% 60% 70%


Other






On-site child care





N=34




0%

20%

17%

34%

50%

7%

43%

35%

55%

52%

27%

94%

91%

0%

14%

14%

33%

10%

14%

10%

11%

17%

33%

15%

3%

3%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added





74%

26%

0%

10%

20%

30%

40%

50%

60%

70%

80%


N=34




97%

71%

41%

12%

21%

3%

0%

20%

40%

60%

80%

100%

120%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=34

<500 employees2,000 to 4,999 employees

5,000+ employees

22 responses


5,000+employees participant

profile• Education (5%)


hospitals (36%)


• Manufacturing

(18%)

• Nonprofit (5%)


(5%)

• Other (26%)

INDUSTRY

5%

9%

36%

23%

27%

North Central

Northeast

South Central

Southeast

West

U.S. REGION



36%

77%

14%

41%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%




week

Other

N=22

5,000+ employees



5%

41%

41%

5%

5%

5%

27%

9%

18%

68%

77%

14%

0% 20% 40% 60% 80% 100%






Support for home tutoring (e.g., purchase bulk tutoring services)


On-site child care





N=22

5,000+ employees



0%

29%

53%

38%

72%

10%

40%

44%

64%

62%

38%

100%

89%

50%

33%

14%

33%

14%

10%

5%

6%

23%

19%

14%

0%

0%

0% 20% 40% 60% 80% 100% 120%

Other











EAP



Recently added


5,000+ employees



77%

23%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%


N=22

5,000+ employees



95%

68%

45%

14%

32%

3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Internal

communication



platforms


technology platform

to communicate

External vendor to

develop videos or

prerecorded voice-

over PowerPoint



content and

messages through a

mobile app


N=22

<500 employees5,000+ employees

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