COVID-19 Newsletter #2– April 3, 2020€¦ · 03/04/2020  · COVID-19 Newsletter #2– April 3, 2020 The Not-For-Profit Hospital Corporation commonly known as United Medical Center

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COVID-19 Newsletter #2– April 3, 2020

The Not-For-Profit Hospital Corporation commonly known as United Medical Center (“UMC”) is dedicated to the health and well-being of the individuals and communities entrusted in our care. The medical staff, UMC Executive leadership team, and the hospital’s Board of Directors are committed to providing continuous and safe quality care and truly thank you for all of your outstanding team work to implement the visitor restrictions and patient screening to help manage the spread of COVID-19 (“coronavirus”). Your participation in the process to operationalize the new steps to keep patient, visitors, and staff safe is appreciated, and your support of our commitment to quality patient care is very important.

We recognize that we have disseminated many communications and new policies over the past month and are working to streamline the flow of information. The goal of this newsletter is to provide comprehensive information on one document to make sure everyone at UMC is informed and in compliance with new policies and procedures as we continue to do our part to stop the spread of the Coronavirus. TEMPORARY VISITOR GUIDELINES In response to the Coronavirus/COVID-19, UMC has taken Precautions to Ensure Safety for our Community.

Effective Friday, March 27, 2020, at 8:00pm, UMC is initiating temporary restrictions and guidance for patient visitors to all care locations. As the COVID-19 status continues to rapidly evolve, visitor restrictions are subject to change. General Patient Visitor Restrictions:

• No Visitors Permitted at the Hospital, this includes the Emergency Room (ER) general patient wards, Intensive Care Unit (ICU), Behavioral Health Unit (BHU) and Skilled Nursing Facility (SNF).

• No Visitors will be allowed to wait in our lobbies or common areas, including the cafeteria or chapel. • No reservations shall be allowed for community meetings, family events, or public gatherings.

UMC understands that there are times when a patient’s condition (i.e. end-of-life or a patient unable to communicate) requires visitation. Thus, UMC is prepared to make exceptions on a case by case basis. Please understand that any visitors approved under an exception must check in with security at the front desk for final admission to the hospital. For additional information, please contact UMC Hospital Operator at (202) 574-6000.

UMC is an efficient, patient-focused, provider of high quality healthcare the community needs.

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THANK YOU!!!! We are so grateful to the District residents and local businesses who have poured out an overflow of support to UMC through donated meals and/or PPE. Please share expressions of gratitude to the businesses directly or send a note to Toya Carmichael, VP of Public Relations / Corporate Secretary @ [email protected]. You may also follow UMC on Instagram @UnitedMedicaldc for links to our donors.

Thank you to Delia Goncalves and WUSA9 for news coverage of the gratitude. You can find the story here WUSA9 We are In This Together Donated Meals Donated PPE Anonymous Donors via Mamma’s Pizza Kitchen Martha Savari (UMC Employee) Shaw’s Tavern Health Preparedness & Response Admin. Nellie’s Sports Bar Rachel Coffin / Latham & Watkins LLP DC Bistro Bohem DCNA Uproar Lounge & Restaurant Tropical Smoothie Café (Temple Hills, MD) Anonymous Food Truck

UMC will empower healthcare professionals to live up to their potential to benefit our patients.

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REGIONAL RESTRICTIONS The entire DMV region is now operating under “Stay at Home” orders from our local government officials.

As the District of Columbia’s only public hospital, we all have a heightened responsibility to prevent the spread of COVID-19 whether on/or off duty. Thus, please continue to adhere to the safety, shut-in, and social distancing mandates in effect throughout the region.

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ADMINISTRATION On March 30, 2020 Human Resources issued an “Essential Employee Letter” for staff and vendors to utilize while traveling to and from UMC. In addition to your UMC and/or vendor identification (ID) badge, this letter may be presented to validate your essential status, should you be asked by authorities as part of the various mandates occurring throughout the District of Columbia, Maryland and Virginia. If you did not receive the email, please ask your manager or visit Human Resources for a printed copy of letter.

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UMC will employ innovative approaches that yield excellent experiences.

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INFECTION PREVENTION (IP) UPDATES

UMC will improve the lives of District residents by providing high value, integrated and patient-centered services.

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March 21, 2020 Guidance for Healthcare Personnel Monitoring, Restriction and Return to Work

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COMMUNITY RESOURCES The Hospital Board of Directors and Executive Leadership Team recognizes that you are more than an employee and that as much as you care for our patients, staff, and visitors you must also care for your families at home.

Extended UMC Café Hours To ensure all staff have access to a selection of food and beverage options throughout the day, the Café has extended its hours.

Below are additional local resources and information to assist you as you deal with the realities of the

Coronavirus outside of the walls of UMC. Childcare

• Daily Hours will be from 8:00AM – 7:00PM – Sunday – Saturday

• A Breakfast Menu will be served daily from 8:00AM – 10:00AM

• A Combined Lunch/Dinner Menu will be served from 10:00AM – 3:00PM

• A Variety of Grab-N-Go items will be offered from 3:00PM – 7:00PM

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Transportation Shared electric vehicle company Revel announced it will provide a free membership for its electric mopeds to all health care workers in the cities it serves so they can continue to do their critical work during the coronavirus (COVID19) pandemic.

To receive free rides, employees of any health care provider should visit Revel’s website and upload a photo of their employee ID cards. Revel will verify these ID cards the same way the company verifies driver licenses during the initial signup process. UMC Staff who do not feel comfortable uploading a picture of their employee ID may also sign up by emailing Toya Carmichael, UMCs VP of Public Relations / Corporate Secretary @ [email protected].

In response to the spread of coronavirus, Revel has also augmented its disinfection process for mopeds and helmets and increased the frequency at which the mopeds are cleaned. Revel technicians use COVID-19-effective disinfectants to thoroughly clean high-touch areas including the handlebars, brake levers, helmet case, and seat. In addition, technicians are continuing to clean helmets with COVID-19-effective disinfectants as has always been the protocol, giving special attention to the inside and outside of the helmets, the visor, and the chin strap. Revel employees have all been trained on ways to remain safe, including frequent hand-washing and wearing gloves while working. Revel’s facilities are also being disinfected every shift to maintain a safe environment. Revel encourages riders to follow CDC recommendations for preventing illness, such as frequent hand-washing before and after using Revel.

About: Revel is a shared electric vehicle company that helps people who live and work in cities get where they need to go in a safe, reliable, and convenient way. Qualified riders use the Revel app to unlock and ride a licensed, regulated, and insured electric moped parked within the service area. Revel provides two helmets with each vehicle and offers free riding lessons seven days a week. To get started, visit GoRevel.com, and check out @_GoRevel on Twitter.

Physical and mental health is extremely important, especially during stressful and uncertain times. Feeling anxious, stressed, scared, and/or worried are normal reactions to the unknowns about this virus, and to things that feel outside of our control. If you find the emotions you are experiencing are impacting your daily life and functioning, reach out for help using professionally trained mental health experts. It’s free of charge and open to anyone via www.inova.com/eap.

UMC will collaborate with others to provide high value, integrated and patient-centered services.

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All UMC Employees have access to GuidanceResources (UMC Web ID: EAPComplete) or by dialing 1-877-595-5284. Guidance Resources provides information for personal and work-life issues

including: • Confidential Counseling • Financial Counseling • Online Will Preparation

• Legal Support • Work-Life Solutions (Child-care, college

planning, moving & relocation, etc.)

You can access additional mental health support from your respective health plan as well: CareFirst BlueCross BlueShield

• Available 24/7 soothing music and relaxation videos to help break free from stress, unwind at the end of the day or ease into a restful night of sleep

• Yoga and meditation videos • Airplay functionality using AppleTV • Relax 360° can be viewed in virtual reality experience • Visit carefirst.com/sharecare to register

District Residents:

For the latest developments visit: coraonavirus.dc.gov or contact DC Health: (202) 576-1117

Maryland Residents:

For the latest updates visit: https://coronavirus.maryland.gov/ or

Virginia Residents:

For the latest updates visit: http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/ or

County Telephone # Telephone #

Charles County 301-609-6900 301-932-2222

Montgomery County 240-777-1741 240-777-4000

Prince George’s County 301-883-7834 301-883-7879

301-883-4748 301-883-7879

County

Telephone # County Telephone #

Arlington County 703-228-5580 Fairfax County 703-534-8343 703-569-1031 703-246-7100 703-704-5203

Alexandria County 703-746-4996 Prince William County

703-792-7300

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Regional Outlook as of April 1

Washington, DC as of April 2, 2020