COURAGEOUS CONVERSATIONS Session 34 (Track: Career Voyage) . December 5-7, 2017 . RiverCentre, St. Paul, MN . GTS Educational Events Wednesday, December 6, 2016 2:00 – 3:30 PM Presented by: Scott Nelson
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COURAGEOUS CONVERSATIONS
Session 34 (Track: Career Voyage)
. December 5-7, 2017 . RiverCentre, St. Paul, MN
. GTS Educational Events
Wednesday, December 6, 2016
2:00 – 3:30 PM
Presented by:
Scott Nelson
www.claritycentral.net 1
AboutYourPresenterScott Nelson is a leadership coach and corporate trainer. His emotional intelligence, authentic feedback and ability to teach personal awareness have been key to his success in developing others.
Scott’s coaching career began in 2005 as a certified leadership coach with the Ideal Coaching Academy. Since 2010, he has been a senior partner at Clarity Central based in Minneapolis, MN.
Scott has done post-graduate work in ontology following his BBA in Management. He started his career as a sales manager while also training and speaking on the topic of influential communication. He then began working at Mayo Clinic as a conflict resolution mediator.
Scott’s experience involves several industries as well as many different organizational and personality types. He has worked with people of incredibly varied backgrounds including Maasai tribes in Tanzania, executive leaders in corporations, and staff in health care, public schools, local and federal government.
Scott is also an adjunct faculty communications instructor for the University of St. Thomas Opus College of Business Executive Education.
Scott P. Nelson Certified Leadership Coach Senior Partner | Clarity Central 763-350-3886 [email protected] www.claritycentral.net
“Communication is not what’s said; it’s what’s heard.”
www.claritycentral.net 2
CourageousConversations Sayingwhatneedstobesaid,totherightperson,attherighttime,intherightway.
Skilled• Doesn’tholdbackwhatneedstobesaid• Letspeopleknowwheretheystand• Facesuptoproblemsquicklyanddirectly
"Yourabilitytospeakupaboutissuesthatweighyoudowniscrucialtoyoursuccessatworkandinlife."-MaggieWarrell
Unskilled• Holdsbackintoughfeedbacksituations• Knowsbutdoesn’tdisclose• Avoidsconflictandcontroversy
“Allconflictweexperienceintheworld,isaconflictwithinourownselves.”-BrendaShoshanna
OverusedSkill• Fightstoomanybattles• Providestoomuchnegativefeedback• Overlycritical
“Courageiswhatittakestostandupandspeak.Courageisalsowhatittakestositdownandlisten.”-WinstonChurchill
(+) (+)
(-) (-)
PolarityMap 1
4
3
2
1) Likable 2) Friendly 3) Cooperative 4) Loyal 5) Approachable
1) Walk over 2) Indecisive 3) Can’t say “no” 4) Not trusted 5) Wishy washy
1) Clear 2) Direct 3) Assertive 4) Efficient 5) Productive
1) My way or the highway 2) Pushy 3) Alienate 4) Bully 5) Controlling
Forthright Accommodating
www.claritycentral.net 3
WIN
Result: Avoiding
How do I resolve conflict?
Do#Nothing#
Not ready, willing or able
WIN
Result: Forcing
“Breaking Glass”
My#Way#or#the#Highway#
How do I resolve conflict?
WIN
Result: Empowering
Collabora'on)
List
en, B
uild
Tru
st &
Rap
port
Move to Action
How do WE resolve conflict?
GivingFeedback/ResolvingConflict
www.claritycentral.net 4
UnderstandingResistance Behindeverycomplaintisahiddenrequest.
Ø Lackofunderstanding:“Idon’tgetit”
Whattodo:_______________
Ø Negativeemotionalreaction:“Idon’tlikeit”
Whattodo:_______________
Then:_______________
Ø Lackofrelationship:“Idon’ttrustyou”
Whattodo:_______________
RelationalLeadershipØ Engagingotherswithgenuineinteresttogainadditionalperspective,
sharesinsightsandshowsappreciation.
Ø Expressingideasconfidently,clearlyandconciselytobuildcommonunderstanding.
Ø Influencingothersthroughcharacter,competenceandcredibility.
www.claritycentral.net 5
FacilitatingEffectiveConversations
Curiosity:suspendyouropinionsandsolutions
Ø “Whatisyourcurrentsituationlike?”Ø “Whatareyouchallengedwithrightnow?”Ø “What’sworkingandwhat’snotworking?”
Clarification:clarifyandconfirmunderstanding
Ø “So,letmeseeifIunderstand...”Ø “Here’swhatIheardyousay...”Ø “Pleaseallowmetosummarize...”
Action:formagreementsandaccountability
Ø “Howwouldyouliketoproceed?”Ø “Whatdoyouseeasthenextstep?”Ø “Dowhat?Bywhen?Withwhom?”
Curiosity(askopen-endedquestions)
Clarification(getspecific)
Action
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