Could mobile apps be used for toll interoperability?

Could mobile apps be used for toll interoperability?

There is a federal mandate in place for national toll interoperability by 2016; allowing toll customers to travel seamlessly anywhere in the country..

Mobile payment capabilities will be a key factor in moving seamless interoperability forward.

Imagine paying for tolls with an app on your smartphone, or your vehicle paying for tolls on its own as it passes through any toll plazas.

We’ll get there..

How far the tolling industry has come in the last decade:• Annual tolling revenues have more than doubled to reach 13

billion – largely driven by the popularity of electronic tolling

• 19 new toll agencies have formed

• 11% increase in total mileage on tolled highways

• There has been a significant move toward DOTs becoming tolling agencies to utilize tolling operations as a broader funding source. Seventeen DOTs across the U.S. are currently doing this.

Cashless tolling has raised revenue for highways and bridges, cut down on traffic congestion and greenhouse gas emissions, and allowed motorists to drive long distances without stopping or slowing down.

1. National Protocol Standards: these are being developed in order to accommodate the different manufacturers that have built the

equipment and the states that have adopted it.

2. Technology will need to be tweaked to make transponders and lane equipment compatible across regions and tolling agencies.

3. Shared revenue: there’s the issue of how the credit card fees and billions of dollars in revenue will be shared by the states.

4. Visiting drivers: transactions from visiting drivers must be reconciled.

5. Agencies that have sunk a significant amount of cost into their existing tolling technology may incur meaningful unexpected costs to make the change to comply with national protocol.

What’s standing in the way of future growth?

We’re not quite at the stage where pay-by-smartphone is the reality of tomorrow.

What solutions are we looking at in 2015?

Statewide and regional interoperable groups are furthering the outsourcing of the design and operation of customer service centers that consolidate services for multiple agencies. These regional centers achieve efficient processing by allowing several agencies to share resources.

For more information on back office consolidation, read the white paper: Tolling Agencies Find Efficiency Through Consolidation

A future solution to the interoperability dilemma won’t be found overnight, or even by 2016, but the movement toward mobile devices will help tolling agencies find efficiency through consolidation. through consolidation.

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Could mobile apps be used for toll interoperability?

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