COUGAR CARD ADVISORY COMMITTEE CCAC · PDF filekaren maggi program coordinator, cougar card helili torres non -college work study bryan ho non college work study amine hanna esmeralda

COUGAR CARD ADVISORY COMMITTEE CCAC

OCTOBER 27, 2017

UNIVERSITY OF HOUSTONCOUGAR CARD OFFICE - ORGANIZATION CHART

TRAMAINE JOHNSON

MANAGER, COUGAR CARD

DEBORAH DAVIS

DIRECTOR, COUGAR CARD

DANIELLE STEBER

CUSTOMER SERVICE REPRESENTATIVE 2, COUGAR CARD

KAREN MAGGI

PROGRAM COORDINATOR, COUGAR CARD

HELILI TORRES

NON-COLLEGE WORK STUDY

BRYAN HO

NON-COLLEGE WORK STUDY

AMINE HANNA

NON-COLLEGE WORK STUDY

ESMERALDA VALDEZ

EXECUTIVE DIRECTOR, UNIVERSITY SERVICES

EMILY MESSA

ASSOCIATE VC/VP OFFICE OF ADMINISTRATION

TUONG HO (UIT)

MGR, ENTERPRISE COMPUTING

GREG JONASON

APPLICATIONS DEVELOPER

YUN CUI

APPLICATIONS DEVELOPER

WHAT IS THE COUGAR CARD?

THE OFFICIAL ID CARD FOR THE UNIVERSITY OF HOUSTON

WHY DO I NEED A COUGAR CARD? YOUR COUGAR CARD IS USED FOR A VARITY OF PURPOSES:

MEAL PLAN AND COUGAR CASH (SWIPE CARD FOR MEALS AND COUGAR CASH USAGE)

ACCESS TO BUILDINGS/REC & WELLNESS CENTER/SPORTING EVENTS

FLEX ACCOUNT – YOUR CAMPUS DEBIT ACCOUNT/ADD $$ TO ACCOUNT

TEST TAKING

BARNES & NOBLE AND COUGAR BYTE DISCOUNTS

PRINTING – EVERY SEMESTER STUDENTS, FACULTY, AND STAFF RECEIVE FREE PRINTING PRIVILEGES IN

MD ANDERSON LIBRARY (1ST

FLOOR) = $7.50 (STUDENTS, FACULTY, AND STAFF)

INFORMATION TECHNOLOGY COMMONS IN RESIDENTIAL PRINTING LABS = $7.50 (STUDENTS)

LIMITED COLLEGE SPECIFIC PARTICIPATING LABS = $ DETERMINED BY EACH LOCATION

COUGAR CARD OFFICE What services do we offer?

Wireless Readers - Are you having an event and would like to digitally track attendance?

We have Wireless Cougar Card readers/card swipes that may be rented annually or per each

event by the UH community.

We provide training to use the devices and email your attendance report after the event.

UH Guest Cards – Do you have a non-UH Group that needs access to cougar card services?

Guest Cards are available for purchase and can be loaded with any amount

of money to Flex Accounts.

Housing Summer Guest Cards are available for purchase and can be loaded with camp meals

and Flex Accounts.

COMMUNICATION AND OUTREACH

Online Photo Submission Contest

Student Resource Fairs

New Hire Orientation – Faculty and Staff

Campus Jobs for Coogs Job Fair

WHAT IS A FLEX ACCOUNT AND HOW DO I GET ONE?

A Flex Account is a campus debit account!

Flex Account funds are restricted to on campus purchases ONLY.

Flex Accounts are assigned to all actively enrolled students and actively

employed faculty and staff.

Deposits can be made online through AccessUH or in person at the Cougar

Card Office using cash or credit card.

WHERE CAN I USE MY FLEX ACCOUNT? BARNES AND NOBLE CAMPUS BOOKSTORES

MARKET (CAMPUS CONVENIENCE STORES)

CAMPUS EATING ESTABLISHMENTS

COMPUTING/PRINTING LABS

PLEASE VISIT OUR WEBSITE FOR LIST OF LOCATIONS THAT ACCEPT FLEX FUNDS.

HTTP://WWW.UH.EDU/AF-UNIVERSITY-SERVICES/COUGARCARD/ON-CAMPUS/

COUGAR CARD FUNDING MODEL

CURRENT FUNDING

INSTITUTIONAL FUNDS

COMMISSION AND/OR SERVICES FEES

COUGAR CARD ADVISORY COMMITTEE

Committee Member Roles, Scope, and Expectations

Voting Members: Attend and actively participate in all scheduled

meetings, participate on any ad-hoc or subcommittees formed, engage

in active information sharing between committee and the unit being

represented, and cast your vote as required on any programs/initiatives

Non-Voting Members: Attend and actively participate in all

scheduled meetings, participate on any ad-hoc or subcommittees

formed, and engage in active information sharing between committee

and the unit being represented

COUGAR CARD ADVISORY COMMITTEE

Committee Member Roles, Scope, and Expectations – Cont’d

Chair and Vice Chair: Elected annually from voting members only

• Call meetings to order, adjourn meetings, take attendance,

introduce agenda items, and call for motions

At-Large Member Selection

• Application was posted on our website for 2 weeks, closing date

10/20

COUGAR CARD ADVISORY COMMITTEE

Committee By-Laws (2017)

http://www.uh.edu/af-university-services/cougarcard/advisory-committee/

Meeting Schedule – 4th

Friday of the month 9:30a – 10:30a

November – scheduled campus holiday: Alternative date November 17

December – scheduled campus holiday: Alternative date December 8

January 26

February 23

March 23

April 27

May – TBD Official UH closing day 5/10

FY2018 KEY PRIORITIES

Implementation of New Campus Card ID System and Campus Smart Card

Complete assessment of current On-line Photo Submittal Program

Evaluate/Update Departmental Service fees

FY2018 KEY PRIORITIES

New Campus Card ID System: offering a system-wide

program providing access, physical and digital card

production and management, foodservices’ point of sale

efficiencies, event management and attendance.

Interfacing with enterprise-wide and campus-level systems

Current Interfaces

PeopleSoft Financials/Campus Solutions/HRIS

BASIS/Lenel

Future Interfaces

Residential Management System

Parking Management System

FY2018 KEY PRIORITIES

New Campus Smart Card: Implementing a high frequency/high coercivity

smart card with multiple technologies.

Current Technology

Internal and external building access

Meal Plans

Attendance tracking (classes/events)

Future Technology

Internal card security credentials

Parking and Transportation

Vending

Metro’s Q-Card

Off-campus merchants

FY2018 KEY PRIORITIES

Online Photo Submission Program

Current program overview

Participation had a substantial decrease from FY2016 to FY2017 – need to

assess why this service is not being used more by the UH community

Fiscal Year Approved Rejected Total

2015 6,488 1,663 8,151

2016 6,848 1.614 8,462

2017 4,979 1,387 6,366

Fiscal YearYear over Year

Activity

2016 vs 2015 ~4% Increase

2017 vs 2016 ~26% Decrease

FY2018 KEY PRIORITIES

Online Photo Submission Program

We would like hold focus group meetings in January 2018

Potential groups from communities represented by our committee

members:

Student Housing

Staff

Faculty

Walk-In Clients

FY2018 KEY PRIORITIES

Evaluate/Update Departmental Service Fees

Our current fee structure charges for lost/replacement fee of $10 to our

student population only

We are researching other Universities - both inside and outside of Texas

Other Universities charge students for new cards as well as

faculty/staff along with charging for lost/replacement cards

We will need committee involvement to develop more robust fees that

will be comparable to the advanced technologies that we will be

implementing with our campus card system and multi-technology

smart card

We will share our research at our November meeting

MEMBER ITEMS

Elect Chair and Vice Chair

If enough members are present we can elect these 2 positions at this time

We need 2/3 of voting members present

To date we have 9 voting members appointed

MEMBER ITEMS At-Large Committee Appointment Selections

2 appointments to fill

21 applications reviewed

12 Commuter/General Student Submissions

2 year-term

9 Residential Student Submissions

1 year-term

4 finalists will introduce themselves to the committee:

2 Commuter Students/2 Residential Students

Each introduction will be no longer than 3 minutes

Name & Why they want to serve on the Cougar Card Advisory

Committee

Members will use tally sheets provided to select 1 from each category

CONTACT US

Welcome Center Parking Garage

4434 University Drive

Monday – Friday 8am – 5pm

Phone: 832-842-CARD

Email: [email protected]

Web Address: www.uh.edu/af-

university-services/cougarcard/

THANK YOU!