Seven Innovative Ways to Measure, Manage and Improve Service Levels Wednesday July, 27 2011
Seven Innovative Ways to Measure, Manage and Improve Service Levels
Wednesday July, 27 2011
Featured Speakers
Phil WestCIOGainsco Insurance
Dan JuengstVP, Solutions EngineeringCorrelsense
Housekeeping
• Presentation will last 30 minutes• Feel free to submit questions via the Q&A Section• Slides will be made available tomorrow
Agenda
1. Background2. Seven best practices3. SharePath demo4. Q&A
Big Application Modernization Project
• Significant upgrade in the .NET framework• Data normalization• Cross browser compliance• Re-design
#1 Look at The Deltas
#2 Be Proactive About SLAs – Go Beyond the Numbers
#3 Go Beyond Load Testing
#4 Look at Your Live Topology
#5 Look at Desktop Response TimesCustomer Facing ApplicationsMobile and Web
Fat Client
Browser Based
Hosting ServicesTerminal Based(Citrix/RDP)
Amazon EC2
Business Applications Datacenter, Cloud
Public CloudHosting Services
Rackspace
Datacenter
#6 Look at all of the Components that Make up a Transaction
Network Firewall
Proxy
VirtualWeb
ServersDirectory
Server
Load Balancer
App Servers DB Server
Mainframe
Partner App
CloudWeb Services
Msg. Broker
Firewall
VirtualWeb
Servers
App Servers Shared
Service
SharedDatabase
#7 Keep an on Your Top Ten Killers
SharePath Demo
Open for Questions
Get your free copy SharePath RUM
today!
More information:
www.correlsense.com/demo
Free real user monitoring tool: www.real-user-monitoring.com