Page 1
Corrections and Adjustments to ldquoOverview of Provider Survey Analysisrdquo Presentation Prepared for California Department of Developmental Services
Slide(s) Revision 8 Changed the label for service code 980 to 680 The participation rate itself was correct
15 Corrected values that were misreported in the PowerPoint the survey analysis packet was correct
23 Changed the title for the bottom table to ldquo605 ndash Adaptive Skills Trainingrdquo The figures themselves were correct
24 Changed the title for the bottom table to ldquo805 ndash Infant Development Programrdquo The figures themselves were correct
34-36 Revised titles to make clearer that eligibility rates participation rates and benefit levels only include data for vendors that offer a given benefit The figures themselves were correct
36 Corrected labels for Health Insurance and Other Benefits to read as ldquocost per month personrdquo rather than cost per year person
37 Added a note to specify that the weighted average number of annual training hours for service codes without any reported turnover data relied on survey-wide turnover rates for all service codes This is a clarification only no changes were made to the methodology or figures
55 Inserted data for average encounter length (PowerPoint erroneously included the average number of hours of service per week year)
55A Inserted new slide to report average number of hours of service per week The correct data had been reported but was mislabeled as the average encounter length
55B Inserted new slide to report average number of hours of service per year for Respite services The correct data had been reported but was mislabeled as the average encounter length
69 The figures included in both the PowerPoint and the survey analysis packet reflected the number of miles per staff person per participant These figures have been revised to more simply report the number of miles per participant per year
85 Corrected labels center-based hours were reported as community hours and vice versa The figures themselves were correct and are correctly labeled in the survey analysis packet
86 The figures included in both the PowerPoint and the survey analysis packet reflected the number of miles per staff person per participant These figures have been revised to more simply report the number of miles per participant per year
89-92 Corrected the mislabeled lsquoTotalrsquo lines as lsquoOther Activitiesrsquo (the figures were correct) and added a correct lsquoTotalrsquo line summing to 40 hours)
92 Removed duplicate column for service code 515
95A Inserted new slide for staffing pattern data for services codes 950 and 954
96 Deleted row (fourth from the bottom) with duplicated mislabeled data
108-111 Reported data for all professional staff categories and corrected data in PowerPoint figures in survey analysis packet were correct
114 Corrected values (not in part of survey analysis packet)
115 Added a note to clarify that administrative and program support rates are calculated as a percentage of reported revenues
116-117 Changed label to clarify that it includes both payroll and benefit costs the figures did not change
117 Added a slide to show program support without supervision (117A slide 117 now includes supervision costs) and corrected the overall average program support rate in both the PowerPoint and survey analysis packet
118-123 Revised chart titles to specify that the data reflect ldquohellipOrganizations Reporting Less Than 50 Program Operations Rate Without Supervisionrdquo Added additional service detail to account for service variations (eg behavioral and medical variations for day programs etc) Updated survey-wide program ops rate based on correction noted for Slide 117
Only substantive changes are listed Formatting updates changes to chart scales for consistency and other minor updates are not included
BURNS amp ASSOCIATES INC Health Policy Consultants 1 November 30 2018
Department of Developmental Services Vendor Rate Study
Overview of Provider Survey Analysis
ndash presented to ndash
DS Task Forcersquos Rates Workgroup
Updated November 27 2018
BURNS amp ASSOCIATES INC Health Policy Consultants
- 3030 North Third Street Phoenix Arizona -
1
AGENDA
SURVEY PARTICIPATION (945-1000)02
01
WAGES (1000-1130)03
BENEFITS (1130-1200)04
2
TURNOVER AND TRAINING (1200-1230)05
PRODUCTIVITY amp OTHER FACTORS (1230-230)06
CONSULTANTS ndash RESIDENTIAL (230-300)07
ADMIN amp PROGRAM OPERATIONS (300-400)08
BACKGROUND (930-945)
01 BACKGROUND ndash PURPOSE OF TODAYrsquoS MEETING
Review analysis of submitted provider surveys
Numbers will not change
Not lsquoourrsquo figures ndash simply reporting what was reported to us
Provide opportunity for qualitative review
Are figures consistent with the grouprsquos experience and knowledge
Recognizing costs are largely a function of current rates
3
01 BACKGROUND ndash SURVEY ADMINISTRATION
Purpose and organization
Collect data regarding lsquohowrsquo services are delivered and related costs
Sections included staff wages and benefits agency administrative and operating costs service-specific factors (eg lsquoproductivityrsquo ratios)
Timing
Emailed May 25 to all vendors of in-scope services with valid emails
Regional Centers followed-up on bad email addresses
Original 6-week deadline extended to 10 weeks
Specialized Therapeutic Service survey ran Sept 10 ndash Oct 23
Technical assistance
Written instructions
Recorded webinar participate in ad hoc training sessions as requested
Dedicated phone number and email for questions
4
01 BACKGROUND ndash SURVEY ANALYSIS
Aggregated data from all responding vendors for all questions Individual survey responses not released (although some individual
questions may have a single respondent) Generally report unweighted and weighted averages with and
without outliers and medians Weighting usually based on revenues for a given service code
Outliers defined as two-plus standard deviations from the mean
Example Respondent Value Revenue lsquoAveragesrsquo Resp 1 100 $50000
Resp 2 100 $75000 Average 1287
Resp 3 102 $100000 Avg wo Outlier 1044
Resp 4 105 $125000 Weighted Average 1706
Resp 5 115 $1000000 Wght Avg wo Outlier 1117
Resp 6 250 $1000000 Median 1035
5
02 SURVEY PARTICIPATION (APPENDIX A)
Table of Contents
Count of Survey Responses by Service Code and Regional Center (A-1)
Vendor Participation Rate by Regional Center (A-2)
Vendor Participation Rate by Service Code (A-3 through A-23)
6
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 2
Department of Developmental Services Vendor Rate Study
Overview of Provider Survey Analysis
ndash presented to ndash
DS Task Forcersquos Rates Workgroup
Updated November 27 2018
BURNS amp ASSOCIATES INC Health Policy Consultants
- 3030 North Third Street Phoenix Arizona -
1
AGENDA
SURVEY PARTICIPATION (945-1000)02
01
WAGES (1000-1130)03
BENEFITS (1130-1200)04
2
TURNOVER AND TRAINING (1200-1230)05
PRODUCTIVITY amp OTHER FACTORS (1230-230)06
CONSULTANTS ndash RESIDENTIAL (230-300)07
ADMIN amp PROGRAM OPERATIONS (300-400)08
BACKGROUND (930-945)
01 BACKGROUND ndash PURPOSE OF TODAYrsquoS MEETING
Review analysis of submitted provider surveys
Numbers will not change
Not lsquoourrsquo figures ndash simply reporting what was reported to us
Provide opportunity for qualitative review
Are figures consistent with the grouprsquos experience and knowledge
Recognizing costs are largely a function of current rates
3
01 BACKGROUND ndash SURVEY ADMINISTRATION
Purpose and organization
Collect data regarding lsquohowrsquo services are delivered and related costs
Sections included staff wages and benefits agency administrative and operating costs service-specific factors (eg lsquoproductivityrsquo ratios)
Timing
Emailed May 25 to all vendors of in-scope services with valid emails
Regional Centers followed-up on bad email addresses
Original 6-week deadline extended to 10 weeks
Specialized Therapeutic Service survey ran Sept 10 ndash Oct 23
Technical assistance
Written instructions
Recorded webinar participate in ad hoc training sessions as requested
Dedicated phone number and email for questions
4
01 BACKGROUND ndash SURVEY ANALYSIS
Aggregated data from all responding vendors for all questions Individual survey responses not released (although some individual
questions may have a single respondent) Generally report unweighted and weighted averages with and
without outliers and medians Weighting usually based on revenues for a given service code
Outliers defined as two-plus standard deviations from the mean
Example Respondent Value Revenue lsquoAveragesrsquo Resp 1 100 $50000
Resp 2 100 $75000 Average 1287
Resp 3 102 $100000 Avg wo Outlier 1044
Resp 4 105 $125000 Weighted Average 1706
Resp 5 115 $1000000 Wght Avg wo Outlier 1117
Resp 6 250 $1000000 Median 1035
5
02 SURVEY PARTICIPATION (APPENDIX A)
Table of Contents
Count of Survey Responses by Service Code and Regional Center (A-1)
Vendor Participation Rate by Regional Center (A-2)
Vendor Participation Rate by Service Code (A-3 through A-23)
6
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 3
AGENDA
SURVEY PARTICIPATION (945-1000)02
01
WAGES (1000-1130)03
BENEFITS (1130-1200)04
2
TURNOVER AND TRAINING (1200-1230)05
PRODUCTIVITY amp OTHER FACTORS (1230-230)06
CONSULTANTS ndash RESIDENTIAL (230-300)07
ADMIN amp PROGRAM OPERATIONS (300-400)08
BACKGROUND (930-945)
01 BACKGROUND ndash PURPOSE OF TODAYrsquoS MEETING
Review analysis of submitted provider surveys
Numbers will not change
Not lsquoourrsquo figures ndash simply reporting what was reported to us
Provide opportunity for qualitative review
Are figures consistent with the grouprsquos experience and knowledge
Recognizing costs are largely a function of current rates
3
01 BACKGROUND ndash SURVEY ADMINISTRATION
Purpose and organization
Collect data regarding lsquohowrsquo services are delivered and related costs
Sections included staff wages and benefits agency administrative and operating costs service-specific factors (eg lsquoproductivityrsquo ratios)
Timing
Emailed May 25 to all vendors of in-scope services with valid emails
Regional Centers followed-up on bad email addresses
Original 6-week deadline extended to 10 weeks
Specialized Therapeutic Service survey ran Sept 10 ndash Oct 23
Technical assistance
Written instructions
Recorded webinar participate in ad hoc training sessions as requested
Dedicated phone number and email for questions
4
01 BACKGROUND ndash SURVEY ANALYSIS
Aggregated data from all responding vendors for all questions Individual survey responses not released (although some individual
questions may have a single respondent) Generally report unweighted and weighted averages with and
without outliers and medians Weighting usually based on revenues for a given service code
Outliers defined as two-plus standard deviations from the mean
Example Respondent Value Revenue lsquoAveragesrsquo Resp 1 100 $50000
Resp 2 100 $75000 Average 1287
Resp 3 102 $100000 Avg wo Outlier 1044
Resp 4 105 $125000 Weighted Average 1706
Resp 5 115 $1000000 Wght Avg wo Outlier 1117
Resp 6 250 $1000000 Median 1035
5
02 SURVEY PARTICIPATION (APPENDIX A)
Table of Contents
Count of Survey Responses by Service Code and Regional Center (A-1)
Vendor Participation Rate by Regional Center (A-2)
Vendor Participation Rate by Service Code (A-3 through A-23)
6
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 4
01 BACKGROUND ndash PURPOSE OF TODAYrsquoS MEETING
Review analysis of submitted provider surveys
Numbers will not change
Not lsquoourrsquo figures ndash simply reporting what was reported to us
Provide opportunity for qualitative review
Are figures consistent with the grouprsquos experience and knowledge
Recognizing costs are largely a function of current rates
3
01 BACKGROUND ndash SURVEY ADMINISTRATION
Purpose and organization
Collect data regarding lsquohowrsquo services are delivered and related costs
Sections included staff wages and benefits agency administrative and operating costs service-specific factors (eg lsquoproductivityrsquo ratios)
Timing
Emailed May 25 to all vendors of in-scope services with valid emails
Regional Centers followed-up on bad email addresses
Original 6-week deadline extended to 10 weeks
Specialized Therapeutic Service survey ran Sept 10 ndash Oct 23
Technical assistance
Written instructions
Recorded webinar participate in ad hoc training sessions as requested
Dedicated phone number and email for questions
4
01 BACKGROUND ndash SURVEY ANALYSIS
Aggregated data from all responding vendors for all questions Individual survey responses not released (although some individual
questions may have a single respondent) Generally report unweighted and weighted averages with and
without outliers and medians Weighting usually based on revenues for a given service code
Outliers defined as two-plus standard deviations from the mean
Example Respondent Value Revenue lsquoAveragesrsquo Resp 1 100 $50000
Resp 2 100 $75000 Average 1287
Resp 3 102 $100000 Avg wo Outlier 1044
Resp 4 105 $125000 Weighted Average 1706
Resp 5 115 $1000000 Wght Avg wo Outlier 1117
Resp 6 250 $1000000 Median 1035
5
02 SURVEY PARTICIPATION (APPENDIX A)
Table of Contents
Count of Survey Responses by Service Code and Regional Center (A-1)
Vendor Participation Rate by Regional Center (A-2)
Vendor Participation Rate by Service Code (A-3 through A-23)
6
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 5
01 BACKGROUND ndash SURVEY ADMINISTRATION
Purpose and organization
Collect data regarding lsquohowrsquo services are delivered and related costs
Sections included staff wages and benefits agency administrative and operating costs service-specific factors (eg lsquoproductivityrsquo ratios)
Timing
Emailed May 25 to all vendors of in-scope services with valid emails
Regional Centers followed-up on bad email addresses
Original 6-week deadline extended to 10 weeks
Specialized Therapeutic Service survey ran Sept 10 ndash Oct 23
Technical assistance
Written instructions
Recorded webinar participate in ad hoc training sessions as requested
Dedicated phone number and email for questions
4
01 BACKGROUND ndash SURVEY ANALYSIS
Aggregated data from all responding vendors for all questions Individual survey responses not released (although some individual
questions may have a single respondent) Generally report unweighted and weighted averages with and
without outliers and medians Weighting usually based on revenues for a given service code
Outliers defined as two-plus standard deviations from the mean
Example Respondent Value Revenue lsquoAveragesrsquo Resp 1 100 $50000
Resp 2 100 $75000 Average 1287
Resp 3 102 $100000 Avg wo Outlier 1044
Resp 4 105 $125000 Weighted Average 1706
Resp 5 115 $1000000 Wght Avg wo Outlier 1117
Resp 6 250 $1000000 Median 1035
5
02 SURVEY PARTICIPATION (APPENDIX A)
Table of Contents
Count of Survey Responses by Service Code and Regional Center (A-1)
Vendor Participation Rate by Regional Center (A-2)
Vendor Participation Rate by Service Code (A-3 through A-23)
6
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 6
01 BACKGROUND ndash SURVEY ANALYSIS
Aggregated data from all responding vendors for all questions Individual survey responses not released (although some individual
questions may have a single respondent) Generally report unweighted and weighted averages with and
without outliers and medians Weighting usually based on revenues for a given service code
Outliers defined as two-plus standard deviations from the mean
Example Respondent Value Revenue lsquoAveragesrsquo Resp 1 100 $50000
Resp 2 100 $75000 Average 1287
Resp 3 102 $100000 Avg wo Outlier 1044
Resp 4 105 $125000 Weighted Average 1706
Resp 5 115 $1000000 Wght Avg wo Outlier 1117
Resp 6 250 $1000000 Median 1035
5
02 SURVEY PARTICIPATION (APPENDIX A)
Table of Contents
Count of Survey Responses by Service Code and Regional Center (A-1)
Vendor Participation Rate by Regional Center (A-2)
Vendor Participation Rate by Service Code (A-3 through A-23)
6
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 7
02 SURVEY PARTICIPATION (APPENDIX A)
Table of Contents
Count of Survey Responses by Service Code and Regional Center (A-1)
Vendor Participation Rate by Regional Center (A-2)
Vendor Participation Rate by Service Code (A-3 through A-23)
6
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as Percentage of FY2017 POS Claims by Regional Center
100
90
80
70
0
10
20
30
40
50
60
Regional Centers Surveywide
7
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Personal Support and Training Services
100
90
80
70
60
50
40
30
20
10
0
Services Surveywide
8
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Residential Services
100
90
80
0
10
20
30
40
50
60
70
090 109 113 896 (Clustered 904 905 910 915 920 Res)
Services Surveywide
9
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Day and Employment Services
100
90
0
10
20
30
40
50
60
70
80
028 055 063 091 094 110 505 510 515 525 950 952 954
Services Surveywide
10
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 12
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Transportation Services
100
90
80
70
875 880 882
Services Surveywide
0
10
20
30
40
50
60
11
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 13
02 SURVEY PARTICIPATION (APPENDIX A)
Vendor Participation as a Percentage of FY2017 POS Claims Behavioral and Professional Support Services
100
90
80
70
60
50
40
30
20
10
0 048 103 106 115 116 117 605 612 613 615 616 620 805
Services Surveywide
12
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 14
03 WAGES (APPENDIX B)
Table of Contents
Summary of Direct Care and Supervisory Wages by Service Code and Regional Center (B-1 through B-46)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Employees (B-47 through B-254)
Detailed Direct Care and Supervisory Wages by Service Code and Regional Center for Contractors (B-255 through B-430)
13
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Personal Supports and Training Services
$2500
$2000
$1500
$1000
$500
$000
14
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Residential Services
$2500
$2000
$000
$500
$1000
$1500
090 113 113 (SRF) 896 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
15
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (1 of 3)
$2500
$2000
$1500
$1000
$500
$000
16
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (2 of 3)
$2500
$2000
$1500
$1000
$500
$000
17
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Day and Employment Services (3 of 3)
$2500
$2000
$000
$500
$1000
$1500
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
18
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Transportation Services
$2500
$2000
$1500
$000
$500
$1000
875 880 882
19
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 21
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (1 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
20
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 22
03 WAGES (APPENDIX B)
Wage Levels (Weighted Average without Outliers) Behavioral and Professional Support Services (2 of 2)
$7000
$6000
$5000
$4000
$3000
$2000
$1000
$000
21
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
048 ndash Client Parent Support Behavior Intervention Training
1 Behavioral Technician 436376
2 Lead Behavior Technician 58775
3 Clinical Assistant 58698
4 Clinical Supervisor 54436
5 Staff Development Assistant 22464
103 ndash Specialized Health Treatment and Training Services
1 Respite Care Provider 43996
2 Health Advocate 15638
3 Personal Services Coordinator II 8771
4 Team Leader 2031
5 Lean Health Advocate 1975
22
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
106 ndash Specialized Recreational Therapy
1 Exercise Tech 22113
2 Occupational Therapist 8008
3 Wellness Therapist 2175
4 Speech Pathologist 1976
5 Licensed Clinical Social Worker 311
605 ndash Adaptive Skills Training
1 Community Facilitator III 137709
2 Instructor 44353
3 Home Support Worker 26581
4 Community Facilitator II 15573
5 Community Advocate 13618
23
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 25
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
805 ndash Infant Development Program
1 Early Intervention Specialist 148682
2 Developmental Specialist 121761
3 Therapist (OT PT SLP) 101748
4 Infant Specialist 95152
5 Direct Care Professional Asst 59930
24
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 26
03 WAGES (APPENDIX B)
Top-5 Reported Job Titles (by Work Hours) for Professional Svcs
Specialized Therapeutic Services
115 (3 to 20)
116 (Early Start)
117 (21+)
115 (3 to 20)
116 (Early Start)
117 (21+)
2 1 5 Therapist 20482 141288 10400
1 2 1 Other 36854 114089 52208
5 3 Therapy Assistant 502 11693
3 4 Behavioral Spec 5772 5772
5 Registered Nurse 11
2 Lic Voc Nurse 36088
3 Social Worker 29120
4 Psychologist 13476
4 Dental Hygienist 960
25
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 27
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Averages within a service lsquogroupingrsquo
Function of both average wage and job mix
Detail by service code included in analysis packet
Example
Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Reviewing the average wage alone suggests that Region 1 is the higher wage area
However this is due to differences in job mix rather than higher wages
26
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 28
03 WAGES (APPENDIX B)
Comparing wages across Regional Centers
Example (cont) Occupation Statewide Region 1 Region 2
Count Wage Count Wage Count Wage
Software Engineer 100 $8200 80 $8000 20 $9000
Housekeeper 100 $2400 20 $2000 80 $2500
Average 200 $5300 100 $6800 100 $3800
Average Based on Statewide Job Mix (50 50)
$5000 $5750
of Statewide Avg 943 1085
After adjusting for job mix Region 2 is actually the higher wage area (which is evident by comparing each regionrsquos wage for individual occupations to the statewide figure)
27
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Personal Supports and Training Services
130
0
10
20
30
40
50
60
70
80
90
100
110
120
28
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Residential Services
130
120
0
10
20
30
40
50
60
70
80
90
100
110
29
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 31
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Day Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
30
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 32
WAGES (APPENDIX B)03
Average Wages as of Survey-wide Total by Regional Center Employment Services
0
10
20
30
40
50
60
70
80
90
100
110
120
130
31
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 33
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Table of Contents
Benefit Offerings and Take-up Rates (C-1)
Workerrsquos Compensation by Service Code (C-2 through C-3)
Workforce Composition
Full-Time = 43189 staff (defined as 30+ hours per week)
Part-Time = 53747 staff
32
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Responding Organizations Offering Benefit 100
90
0
10
20
30
40
50
60
70
80
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
33
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 35
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Eligible for Benefit Among Vendors That Offer the Benefit 100
0
10
20
30
40
50
60
70
80
90
Holidays Paid Time Off Health Insurance Other Benefits
Full-Time Part-Time
34
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 36
DIRECT SUPPORT BENEFITS (APPENDIX C)04
of Staff Participating in Benefit Among Vendors That Offer the Benefit 100
90
80
0
10
20
30
40
50
60
70
Health Insurance Other Benefits
Full-Time Part-Time
35
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 37
04 DIRECT SUPPORT BENEFITS (APPENDIX C)
Benefit Amount Among Vendors That Offer the Benefit
Type Benefit Amount for Participating Staff
Effective Benefit Amount (Adjusted for Participation)
Full-Time Part-Time Full-Time Part-Time
Holidays (days per year) 92 81 84 67
Paid Time Off (days per year) 143 108 134 103
Health Insurance (cost per month person) $488 $306 $271 $59
Other Benefits (cost per month person) $155 $81 $109 $38
36
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 38
05 TURNOVER amp TRAINING (APPENDIX D)
Table of Contents
Turnover by Service Code and Regional Center (D-1 through D-15)
Training Hours by Service Code ndash First Year and After First Year Hours (D-16 through D-22) Note calculated training figures utilize survey-wide turnover rates if
service-specific turnover rates could not be calculated due to a lack of reported turnover data
37
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Personal Supports and Training Services
50
45
40
35
30
25
20
15
10
5
0
38
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Residential Services
50
45
40
0
5
10
15
20
25
30
35
090 113 113 (SRF) 896 904 905 910 915 920 109 (ARFPSHN) (Clustered
Res)
39
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 1 of 3
50
45
40
35
30
25
20
15
10
5
0
40
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 2 of 3
50
45
40
35
30
25
20
15
10
5
0
41
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Day and Employment Services - 3 of 3
50
45
40
0
5
10
15
20
25
30
35
55 (Job 55 (Job 63 (Job 63 (Job 950 952 (Job 952 (Job 954 Coaching) Development) Coaching) Development) Coaching) Development)
42
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Transportation Services
50
45
40
0
5
10
15
20
25
30
35
875 880 882
43
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 45
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 1 of 2
100
90
80
70
60
50
40
30
20
10
0
44
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 46
TURNOVER amp TRAINING (APPENDIX D)05
Turnover Rate Behavioral and Professional Support Services - 2 of 2
100
90
80
70
60
50
40
30
20
10
0
45
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Personal Support and Training Services
80
70
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
46
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 48
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Residential Services
70
60
50
40
30
20
10
0 090 113 113 (SRF) 896 904 905 910 915 920 109
(ARFPSHN) (Clustered Res)
1st Year 2nd Year Est Annual Training Based on Turnover
47
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 49
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (1 of 3)
60
50
40
30
20
10
0
1st Year 2nd Year Est Annual Training Based on Turnover
48
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (2 of 3)
70
60
50
40
30
20
10
0 505 505 505 (Non- 510 510 510 (Non- 515 525 525 (Non- Tailored Day 110
(Behavioral) (Medical) Med Non- (Behavioral) (Medical) Med Non- (Behavioral) med Non-Beh) Beh) Beh)
1st Year 2nd Year Est Annual Training Based on Turnover
49
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 51
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Day and Employment Services (3 of 3)
80
70
60
50
40
30
20
10
0 055 (Job 055 (Job 063 (Job 063 (Job 950 952 (Job 952 (Job 954
Coaching) Development) Coaching) Development) Coaching) Development)
1st Year 2nd Year Est Annual Training Based on Turnover
50
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 52
05 TURNOVER amp TRAINING (APPENDIX D)H
ours
of t
rain
ing
per y
ear
Training Hours Transportation Services
60
50
40
30
20
10
0 875 880 882
1st Year 2nd Year Est Annual Training Based on Turnover
51
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 53
05 TURNOVER amp TRAINING (APPENDIX D) H
ours
of t
rain
ing
per y
ear
Training Hours Behavioral and Professional Support Services (1 of 2)
120
100
80
60
40
20
0
1st Year 2nd Year Est Annual Training Based on Turnover
52
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 54
05 TURNOVER amp TRAINING (APPENDIX D)
Training Hours Behavioral and Professional Support Services (2 of 2)
Hou
rs o
f tra
inin
g pe
r yea
r
350
300
250
200
150
100
50
0
1st Year 2nd Year Est Annual Training Based on Turnover
53
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Table of Contents
Productivity amp Other Factors Summary (E-1 through E-54)
Productivity amp Other Factors Detail (E-55 through E-274)
Mileage and Facility Cost by Regional Center (E-275 through E-498)
Family Home Agency Analysis (E-499 through E-503)
54
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 56
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Encounter Length in Hours - Personal Supports and Training Services
Hou
rs p
er w
eek
per i
ndiv
idua
l
12
10
8
6
4
2
0
55
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 57
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k pe
r ind
ivid
ual
Average Number of Hours of Service per Week -Personal Supports and Training Services
120
100
80
60
40
20
0
55A
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 58
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Avg Number of Hours of Service per Year -Personal Supports and Training Services
300
0
50
100
150
200
250
Hou
rs p
er y
ear p
er in
divi
dual
862 (Agency) 862 (EOR)
55B
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 59
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er w
eek
per i
ndiv
idua
l
Average Weekly Miles per Individual Personal Supports and Training Services
300
250
200
150
100
50
0
Miles Between Encounters Miles Transporting Individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
56
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2) 025 055
(In-Home Comm)
062 063 (In-Home
Comm)
108 520 635 645
Providing direct services 367 346 367 280 330 328 343 359
Providing other billable services 00 06 02 68 03 10 00 00
Participating in individual planning meetings
00 04 01 16 16 07 00 07
Travel time between individuals 08 11 07 09 21 29 00 15
Recordkeeping 08 13 06 15 13 10 11 11
Employer time (eg participating in staff meetings etc) 08 14 16 09 15 09 17 08
Time lost to missed appointments 08 00 02 00 02 05 00 00
Other activities 00 06 00 02 00 02 29 00
Total 400 400 400 400 400 400 400 400
57
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 61
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Personal Supports and Training Services (1 of 2)
860 862
(Agency) 862
(EOR) 896
(Contin) 896
(Interm) Providing direct services 383 383 384 378 364
Providing other billable services 00 01 00 02 01
Participating in individual planning meetings
02 01 00 03 06
Travel time between individuals 10 08 01 06 15
Recordkeeping 00 02 07 05 07
Employer time (eg participating in staff meetings etc) 05 04 07 06 06
Time lost to missed appointments 00 01 00 00 01
Other activities 00 00 00 00 01
Total 400 400 400 400 400
58
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 62
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 113
(ARFPSHN) 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 4B)
905 (Level 4C)
905 (Level 4D)
2 Residents 1
3 Residents 3 13 5 2 1
4 Residents 44 48 19 7 5
5 Residents 22 1 3 1 1
6+ Residents 9 6 3 4 6 1 2
59
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 905 (Level
4F) 905 (Level
4G) 905 (Level
4I) 910 (Level
4B) 910 (Level
4D) 910 (Level
4I) 915 (Level 2) 915 (Level 3)
2 Residents
3 Residents 1
4 Residents 4 1 1 4 10
5 Residents 2 1
6+ Residents 1 2 1 1 36 82
60
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 64
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4A) 915 (Level
4B) 915 (Level
4C) 915 (Level
4D) 915 (Level
4E) 915 (Level
4F) 915 (Level
4G) 915 (Level
4H) 2 Residents
3 Residents
4 Residents 2 2 2 4 4 15
5 Residents 2 1 4 1 1
6+ Residents 6 5 14 7 6 14 21 14
61
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Reported Sites by Site Capacity (Residential Services) 915 (Level
4I) 915 (Undes) 920 (Level 4G)
920 (Level 4H)
920 (Level 4I) 920 (Undes)
1 Resident 3
2 Residents 9
3 Residents 1
4 Residents 68 4 2 1
5 Residents 10 11
6+ Residents 88 2 1
62
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) A
bsen
ce d
ays p
er p
erso
n pe
r yea
r
Average Absence Days per Year (1 of 2) Residential Services
14
12
10
8
6
4
2
0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 4F) 905 (Level 910 (Level 4I)
(ARFPSHN) 4D) 4G)
63
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Absence Days per Year (2 of 2) Residential Services
25
Abs
ence
day
s per
per
son
per y
ear 20
15
10
5
0 915 915 915 915 915 915 915 915 915 915 915 920 920 920 920
(Level (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level (Level (Undes) 2) 3) 4A) 4B) 4C) 4D) 4E) 4F) 4H) 4I) 4G) 4H) 4I)
64
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Individuals Utilizing Program Support Residential Services
U
sing
Pro
gram
Sup
port
100
90
80
70
60
50
40
30
20
10
0
65
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Weekly Program Support Hours per Individual Residential Services
250
Hou
rs p
er w
eek
200
150
100
50
0
66
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of M
embe
rs
of Members with Activities Outside the Home (1 of 2) Residential Services
100
90
80
70
60
50
40
30
20
10
0
67
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 71
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Members with Activities Outside the Home (2 of 2) Residential Services
o
f mem
bers
100
90
80
70
60
50
40
30
20
10
0 915 915 915 915 915 915 915 915 915 915 915 915 920 920
(Level 2)(Level 3) (Level (Level (Level (Level (Level (Level (Level (Level (Level (Undes) (Level (Level 4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H) 4I) 4H) 4I)
68
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Fleet and Staff-Owned Miles per Individual per Year Residential Services
12000
10000
8000
6000
4000
2000
0
Miles per year member (Fleet) Miles per year member (Staff Vehicles)
69
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$0
$50000
$100000
$150000
$200000
Annual Per Home Costs - Residential Services (1 of 4) $250000
113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level (ARFPSHN) 4B) 4C) 4D)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
70
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (2 of 4) $250000
$200000
$150000
$100000
$50000
$0 905 (Level
4F) 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3)
4G) 4I) 4B) 4D) 4I)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
71
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
$250000
Annual Per Home Costs - Residential Services (3 of 4)
$200000
$150000
$100000
$50000
$0 915 (Level
4A) 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4B) 4C) 4D) 4E) 4F)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
915 (Level 4G)
915 (Level 4H)
72
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Per Home Costs - Residential Services (4 of 4) $250000
$200000
$150000
915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Food and recreational activities for staff providing services
Property taxes
Utilities newspapers magazines phones cable and internet Repairs and maintenance
Rent lease mortgage payments and homeowner association fees
$0
$50000
$100000
73
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 77
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (1 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 113 113 (SRF) 113 (Undes) 905 (Level 2) 905 (Level 3) 905 (Level 905 (Level 905 (Level
(ARFPSHN) 4B) 4C) 4D)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
74
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 78
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (2 of 4)
$20000
$18000
$16000
905 (Level 905 (Level 905 (Level 910 (Level 910 (Level 910 (Level 915 (Level 2) 915 (Level 3) 4F) 4G) 4I) 4B) 4D) 4I)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
$0
$2000
$4000
$6000
$8000
$10000
$12000
$14000
75
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 79
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (3 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level 915 (Level
4A) 4B) 4C) 4D) 4E) 4F) 4G) 4H)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
76
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Annual Housing Supplies and Other Costs Per Individual -Residential Services (4 of 4)
$20000
$18000
$16000
$14000
$12000
$10000
$8000
$6000
$4000
$2000
$0 915 (Level 4I) 915 (Undes) 920 (Level 4H) 920 (Level 4I) 920 (Undes)
Other costs not listed above per home Food per resident Household supplies per resident Laundry and dry cleaning per resident Personal hygiene items per resident Recreational activities per resident Medical and first aid for residents per resident
77
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 81
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (1 of 4) 113
(ARFPSHN) 113
(SRF) 113
(Undes) 905
(Lvl 2) 905
(Lvl 3) 905
(Lvl 4B) 905
(Lvl 4C) 905
(Lvl 4D) Providing direct services 388 393 386 387 387 393 390 392
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
05 03 04 07 06 04 05 02
Employer time (eg participating in staff meetings etc) 07 05 09 06 07 04 05 06
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
78
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (2 of 4) 905
(Lvl 4F) 905
(Lvl 4G) 905
(Lvl 4I) 910
(Lvl 4B) 910
(Lvl 4D) 915
(Lvl 2) 915
(Lvl 3) 915
(Lvl 4A) Providing direct services 392 396 397 390 400 386 388 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
04 01 02 05 00 03 04 05
Employer time (eg participating in staff meetings etc) 04 03 02 05 00 05 06 06
Other activities 00 00 00 00 00 04 01 00
Total 400 400 400 400 400 400 400 400
79
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 83
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (3 of 4) 915
(Lvl 4B) 915
(Lvl 4C) 915
(Lvl 4D) 915
(Lvl 4E) 915
(Lvl 4F) 915
(Lvl 4G) 915
(Lvl 4H) 915
(Lvl 4I) Providing direct services 388 387 388 388 394 394 392 390
Providing other billable services 00 00 00 00 00 00 00 00
Participating in individual planning meetings
06 06 05 05 01 01 03 05
Employer time (eg participating in staff meetings etc) 06 07 07 07 04 05 04 04
Other activities 00 00 00 00 00 00 00 00
Total 400 400 400 400 400 400 400 400
80
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week) ndash Residential Services (4 of 4)
915 (Undes)
920 (Lvl 4H)
920 (Lvl 4I)
920 (Undes)
Providing direct services 393 392 385 367
Providing other billable services 00 00 00 00
Participating in individual planning meetings
03 04 05 17
Employer time (eg participating in staff meetings etc) 03 04 08 17
Other activities 00 00 02 00
Total 400 400 400 400
81
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (1 of 3)
12000
10000
8000
6000
4000
2000
0
82
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 86
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06 N
umbe
r of I
ndiv
idua
ls
Number of Individuals Served by Responding Providers Day Programs (2 of 3)
12000
10000
8000
6000
4000
2000
0 91 - Non-
Med Non-Beh
91 - 91 - Medical 91 - Undes Behavioral
94 - Non- 94 - Medical 505 - Non-Med Non- Med Non-
Beh Beh
505 -Behavioral
505 -Medical
505 - Undes
83
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served by Responding Providers Day Programs (3 of 3)
0
2000
4000
6000
8000
10000
12000
Num
ber o
f Ind
ivid
uals
510 - Non-Med 510 -Behavioral 510 - Medical 515 525 - Non-Med 525 - Behavioral 525 - Undes Non-Beh Non-Beh
84
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 88
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
per
wee
k
Hours per Week Individuals Receive Community vs Facility Based Services Day Services
60
50
40
30
20
10
0
Hours per Week - Facility Hours per Week - Community
85
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 89
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) M
iles p
er m
embe
r per
yea
r
Fleet and Staff-Owned Miles per Individual per Year Day Services
6000
5000
4000
3000
2000
1000
0
Miles per year member (Fleet) Miles per year Member (Staff Vehicles)
86
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 90
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) Sq
uare
Foo
tage
Square Footage of Program Space per Member Day Services 500
450
400
350
300
250
200
150
100
50
0
87
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 91
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) C
ost p
er sq
uare
foot
Cost per Square Foot Day Services $50
$45
$40
$35
$30
$25
$20
$15
$10
$5
$0
88
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 92
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (1 of 4) 28 - Non-
Med Non-Beh
28 -Behavioral
28 -Medical 28 - Undes
55 - Non-Med Non-
Beh
55 -Behavioral
55 -Medical 55 - Undes
Providing direct services 300 278 06 393 333 349 355 340
Providing other billable services 36 22 350 04 15 23 01 28
Participating in individual planning meetings
14 19 01 00 09 05 07 05
Recordkeeping 15 19 33 01 12 08 07 07
ldquoEmployer Timerdquo (eg participating in staff meetings) 11 38 08 01 08 08 12 05
Program Development 10 05 01 00 04 02 08 04
Program preparation set-up clean-up 14 19 01 00 14 05 11 03
Other Activities 00 00 00 00 05 00 00 09
Total 400 400 400 400 400 400 400 400
89
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (2 of 4) 63 - Non-
Med Non-Beh
63 -Behavioral 63 - Undes
91 - Non-Med Non-
Beh
91 -Behavioral
91 -Medical 91 - Undes
94 - Non-Med Non-
Beh
Providing direct services 247 332 215 368 390 344 381 331
Providing other billable services 108 44 145 00 07 00 00 05
Participating in individual planning meetings
08 04 09 00 01 07 05 04
Recordkeeping 06 08 09 14 01 13 05 21
ldquoEmployer Timerdquo (eg participating in staff meetings) 09 06 07 00 01 08 05 12
Program Development 07 04 07 00 01 16 05 04
Program preparation set-up clean-up 09 02 07 00 01 12 00 22
Other Activities 05 00 00 18 00 00 00 00
Total 400 400 400 400 400 400 400 400
90
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (3 of 4)
94 -Medical
505 - Non-Med Non-
Beh
505 -Behavioral
505 -Medical
505 -Undes
510 - Non-Med Non-
Beh
510 -Behavioral
510 -Medical
Providing direct services 350 340 329 300 340 357 341 339
Providing other billable services 00 09 03 20 08 11 17 03
Participating in individual planning meetings
10 08 14 05 08 03 06 05
Recordkeeping 10 12 25 05 12 08 13 11
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 07 18 10 07 08 08 09
Program Development 10 07 01 10 07 04 06 09
Program preparation set-up clean-up 10 16 10 50 16 09 09 23
Other Activities 00 02 00 00 03 00 00 00
Total 400 400 400 400 400 400 400 400
91
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 95
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week) ndash Day Services (4 of 4)
515 525 - Non-Med
Non-Beh 525 -
Behavioral 525 - Undes
Providing direct services 335 342 329 367
Providing other billable services 22 00 24 00
Participating in individual planning meetings
05 12 09 00
Recordkeeping 12 13 05 00
ldquoEmployer Timerdquo (eg participating in staff meetings) 10 11 05 11
Program Development 03 11 05 00
Program preparation set-up clean-up
11 11 24 22
Other Activities 02 00 00 00
Total 400 400 400 400
92
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Number of Individuals Served Employment Services 4000
0
500
1000
1500
2000
2500
3000
3500
Num
ber o
f ind
ivid
uals
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
93
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 97
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Miles Driven per Week per Employee Employment Services 600
500
0
100
200
300
400
Mile
s Driv
en
55 - Job Coach 63 - Job Coach 952 - Job Coach 55 - Job Dev 63 - Job Dev 952 - Job Dev
Miles driven to travel bewteen service encounters Miles driven to transport individuals
Responses for questions related to mileage distance traveled were scaled to a 40-hour work week
94
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 98
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (1 of 2) 55 - Job Coach
63 - Job Coach
952 ndash Job Coach
55 - Job Dev
63 - Job Dev
952 ndash Job Dev
Providing direct services 303 280 330 176 100 213
Performing collateral contacts (eg calling an employer regarding a specific individual) 28 00 09 68 03 67
Performing general service activities that are not individual-specific
29 03 02 66 03 44
Providing other billable services 11 83 08 08 280 10
Participating in individual planning meetings 05 03 04 15 03 17
Travel time between individuals 10 03 29 42 03 18
Recordkeeping 08 09 09 18 03 18
Employer time (eg attending staff meetings) 05 09 08 07 08 10
Other activities 01 09 00 00 00 04
Total 400 400 400 400 400 400
95
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Employment Services (2 of 2)
950 954 - (1-30 members)
954 - (31-100 members)
954 - (101+ members)
Providing direct services 303 280 330 176
Providing other billable services 28 00 09 68
Participating in individual planning meetings 29 03 02 66
Recordkeeping 11 83 08 08
Employer time (eg participating in staff meetings etc) 05 03 04 15
Program development 10 03 29 42
Program preparationset-upclean-up 08 09 09 18
Other activities 05 09 08 07
Total 01 09 00 00
Providing direct services 400 400 400 400
95A
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Transportation Services Comparison
875 880
Number of individuals receiving Transportation services 7486 10600
Number of individuals receiving Transportation services with non-ambulatory supports
1604 1425
Average number of one-way routes completed per vehicle per week
145 782
Average time (in hours) to complete a one-way route (ie time from first pick-up to final drop-off) 24 17
Average number of individuals transported on a one-way route
84 116
Percentage of one-way trips utilizing Transportation Assistant 6 9
Average mileage traveled per vehicle per week 5610 3567
Typical vehicle size (rounded) 13 9
Average purchase price $38797 $44607
modified to accommodate non-ambulatory individuals 71 39
96
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 101
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Transportation Services
875 880
Providing Transportation services (with an individual in the vehicle) 330 249
Providing other billable services 02 117
Travel time between individuals 48 20
Employer time (eg participating in staff meetings etc) 09 09
Other activities 12 04
Total 400 400
97
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 102
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E) H
ours
Average Length of Encounters - Professional Supports (1 of 2) 90
80
70
60
50
40
30
20
10
00
98
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 103
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Encounter Length of Encounters - Professional Supports (2 of 2) 90
80
70
60
50
40
30
20
10
00
Hou
rs
99
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 104
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
of Services Provided in Home or Community 100
90
80
70
60
50
40
30
20
10
0
100
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 105
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (1 of 3)
103 (G-Tube)
103 (Other)
106 (Moveme
nt)
106 (Other)
805 (In-Home) 115 (All)
115 (PTOTS
LP)
115 (Therapy Assist)
Providing direct services 400 333 255 00 274 329 344 350
Providing other billable services 00 56 00 360 26 06 09 10
Participating in individual planning meetings
00 00 10 00 08 02 09 10
Travel time between individuals 00 03 73 20 38 22 09 10
Recordkeeping 00 03 30 20 11 10 17 10
Employer time (eg participating in staff meetings etc) 00 06 12 00 10 17 13 10
Performing collateral contacts 06 11 00 00
Time lost to missed appointments 00 00 20 00 11 02 00 00
Other activities 00 00 00 00 01 00 00 00
Program development 06
Program preparationset-upclean-up
09
Total 400 400 400 400 400 400 400 400
101
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 106
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (2 of 3)
115 (Psycho logist)
115 (Beh Spec)
115 (Other)
116 (All)
116 (PTOT
SLP)
116 (Therap y Assist)
116 (RN)
116 (Beh Spec)
Providing direct services 277 267 273 291 274 226 312 333
Providing other billable services 31 00 00 02 11 16 00 00
Participating in individual planning meetings
00 00 00 04 05 04 00 00
Travel time between individuals 00 27 31 44 43 79 08 22
Recordkeeping 31 13 43 11 14 12 02 11
Employer time (eg participating in staff meetings etc) 00 13 31 11 09 16 00 11
Performing collateral contacts 62 27 19 10 11 05 02 11
Time lost to missed appointments 00 53 03 24 30 41 76 11
Other activities 00 00 00 04 04 00 00 00
Total 400 400 400 400 400 400 400 400
102
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 107
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Staffing Pattern (Scaled to a 40-Hour Week)ndash Professional Support Services (3 of 3)
116 (Other)
117 (All)
117 (PTOT
SLP)
117 (RN)
117 (LVN)
117 (Psycho logist)
117 (Beh Spec)
117 (Other)
Providing direct services 312 330 20 295 330 325 300 308
Providing other billable services 00 24 180 35 26 09 00 49
Participating in individual planning meetings
00 17 50 08 22 02 50 07
Travel time between individuals 43 00 00 00 01 00 00 02
Recordkeeping 07 04 60 06 03 01 00 08
Employer time (eg participating in staff meetings etc) 16 04 40 07 05 02 00 07
Performing collateral contacts 09 10 35 14 12 04 00 18
Time lost to missed appointments 13 00 15 01 00 00 00 00
Other activities 00 11 00 33 00 58 50 00
Total 400 400 400 400 400 400 400 400
103
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 108
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
Average Length of Encounters Behavioral Services 35
Hou
rs
048 612 615 616 620
30
25
20
15
10
05
00
104
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 109
PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)06
of Services Provided in Homes and the Community Behavioral Services
0
10
20
30
40
50
60
70
80
90
100
048 612 615 616 620
105
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 110
06 PRODUCTIVITY amp OTHER FACTORS (APPENDIX E)
Staffing Pattern (Scaled to a 40-Hour Week)ndash Behavioral Services
048 612 615 616 620
Providing direct services 320 261 337 310 283
Providing other billable services 26 38 07 00 19
Participating in individual planning meetings
08 06 02 10 00
Travel time between individuals 18 40 22 30 54
Recordkeeping 12 17 17 20 07
Employer time (eg participating in staff meetings etc) 11 19 11 20 26
Performing collateral contacts 00 06 00 00 04
Time lost to missed appointments 05 13 05 10 07
Other activities 00 00 00 00 00
Total 400 400 400 400 400
106
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 111
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Table of Contents
Service Code 113 ndash DSS Licensed Special Residential Facility (F-1 through F-45)
Service Code 905 ndash Residential Facility for Adults ndash Owner Operated (F-46 through F-90)
Service Code 910 ndash Residential Facility Serving Children ndash Owner Operated (F-91 through F-135)
Service Code 915 ndash Residential Facility for Adults ndash Staff Operated (F-136 through F-180)
Service Code 920 ndash Residential Facility Serving Children ndash Staff Operated (F-181 through F-225)
107
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (113) 07 01
Behavioral Specialist Other Therapists
Nursing RN
Psychologist Nursing LVN
Dietician
Nurse - Other Types
Recreational Therapist Occupational Therapist Behavior Consultant Board Certified Behavior Anayst Speech Language Pathologist Doctor Psychiatrist Respiratory Therapist Physical Therapist Orientation and Mobility
414
149
120
64
64
59
25
23 19 16
11 09
09 04 0401
00 00 00
00
108
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 113
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (905)
334
305
151
114
55 28
13
Behavioral Specialist Nursing RN
Physical Therapist Nurse - Other Types
Dietician
Behavior Consultant Occupational Therapist
109
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 114
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Distribution of Reported Hours by Discipline Job Title (915) 03 02 02
00 00 Psychologist Behavioral Specialist Nursing RN
Recreational Therapist Nursing LVN
Behavior Consultant Dietician
Behaviorist Occupational Therapist Other Therapists
Doctor Psychiatrist Physical Therapist Nurse - Other Types
Board Certified Behavior Anayst Behavior Therapist Speech Language Pathologist
563301
32
27 2410 09
07 06
04
0303 02 01
01
110
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 115
07 CONSULTANTS ndash RESIDENTIAL (APPENDIX F)
Distribution of Reported Hours by Discipline Job Title (920) 07 0219 15
778
155
24
Behavioral Specialist Psychologist Psychiatrist Occupational Therapist Speech Language Pathologist Pharmacist Sexual education
111
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 116
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Behavioral Services) $300
$0
$50
$100
$150
$200
$250
Behavior Behaviorist Behavioral Sexual Psychologist Behavior Psychiatrist Board Sex Offender Consultant Specialist education Therapist Certified Specialist
Behavior Anayst
112
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 117
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Medical Services) $300
$250
$200
$150
$0
$50
$100
Nursing LVN Pharmacist Nursing RN Nurse - Other Audiologist Medication Dietician Doctor Types Support
113
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 118
CONSULTANTS ndash RESIDENTIAL (APPENDIX F)07
Cost per Hour (Therapy Services) $300
$250
$200
$150
$0
$50
$100
Physical Therapist Recreational Occupational Respiratory Speech Language Other Therapists Orientation and Therapist Therapist Therapist Pathologist Mobility
114
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Table of Contents
Administrative Rate Summary and Expenditures by Category (G-1)
Administrative Rate by Service Group and Code (G-2 through G-19) Note Percentages displayed throughout Appendix G reflect reported
administrative program support costs as a percentage of reported revenue the figures would differ if administrative program support costs were reported as a percentage of total costs
115
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Composition of Administrative Costs - Providers with Less Than 50 Administrative Expense Rate (Weighted Average = 169)
16 09
546
81
72
59
55
37
29
28
27 24 16
Payroll amp Benefits
Other
RentMortgage
Consulting Services
Taxes Insurance
Supplies
Utilities
Depreciation Interest
Repairs Maintenance Janitorial
Travel Training
IT Expense
Workers Comp
Equipment Furniture
116
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average w
Supervision = 164)
Payroll amp Benefits
Other RentMortgage
Supplies
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
778
55
54
25
16
14 13
12
10 10 07 03
03
117
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Operations Costs - Providers with Less Than 50 Program Operations Expense Rate (Weighted Average wo
Supervision = 101) 16 05
0417
63989
88
40
26 23
20 20
Payroll amp Benefits
Other RentMortgage
Supplies
11
Travel Training
Utilities
Depreciation Interest Consulting Services
Repairs Maintenance Janitorial Taxes Insurance
IT Expense
Equipment Furniture
Workers Comp
117A
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 123
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Personal Supports and Training Services 350
300
250
200
150
100
50
00
118
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 124
ADMIN amp PROGRAM OPERATIONS (APPENDIX G)08
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Residential Services 140
120
00
20
40
60
80
100
113 113 (SRF) 896 (Clustered 904 905 915 920 109 (ARFPSHN) Res)
119
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 125
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (1 of 2) 300
250
200
150
100
50
00
120
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 126
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Day and Employment Services (2 of 2) 160
140
120
100
80
60
40
20
00
121
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 127
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Transportation Services 400
350
300
250
200
150
100
50
00 875 880 882
122
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 128
08 ADMIN amp PROGRAM OPERATIONS (APPENDIX G)
Program Ops Rate by Service for Organizations Reporting Less Than 50 Program Operations Rate Without Supervision
Behavioral and Professional Support Services 250
200
00
50
100
150
123
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added Page 129
CONTACT INFORMATION
Stephen Pawlowski Vice President and Project Manager
Burns amp Associates Inc spawlowskiburnshealthpolicycom
(602) 241-8519
3030 North 3rd Street Suite 200
Phoenix Arizona 85012
wwwburnshealthpolicycom
124
Provider Survey Analysis_Revised4 - Final Provider Survey Analysis_Revised4 -Added