Corporate Work Study Program Book of Jobs March, 2016 · 2016-11-17 · Corporate Work Study Program Book of Jobs March, 2016 ... Finance –Planning and Analysis – CVS Health ...

CorporateWorkStudyProgram

BookofJobs

March,2016

CRSMCWSPBookofJobsPage2

TableofContents

AdministrativeServices–FGMK,LLC................................................................................................6

AdministrativeServices–GewaltHamilton&Associates..........................................................7

AdministrationServices–LakeCountyDept.ofTransportation........................................................8

AdministrationServices–LakeCountySheriff’sOffice............................................................9

Compliance/Audit–Abbott ...................................................................................................10

Compliance/Quality–TheAdvancedGroupofCompanies.............................................................13

ContractsAdministration/Documentation–Omnicell,Inc...............................................................14

CorporateTax–ReynoldsHoldingGroup.......................................................................................16

CorporateTax–W.W.Grainger,Inc................................................................................................17

CustomerAdvocacy–CardinalHealth,Inc......................................................................................18

CustomerService/ER–AdvocateCondellMedicalCenter...............................................................19

CustomerService/PatientTransport–AdvocateCondellMedicalCenter.......................................20

CustomerService–CardinalHealth,Inc.........................................................................................21

CustomerService–LibertyvilleBankandTrust...............................................................................22

CustomerService/ClientSupportServices–NorthernTrustCompany............................................23

CustomerService–PotashCorp......................................................................................................24

CustomerService–W.W.Grainger,Inc...........................................................................................25

eCommerce–W.W.Grainger,Inc...................................................................................................27

Finance-Accounting,CustomerService,Purchasing–Buehler,Inc.................................................28

Finance-Accounting,Administration,FinanceandEngineering–MacLeanFogg.............................30

Finance–AccountsPayable–AmericanHotelRegisterCompany...................................................32

Finance-AccountsPayable–DiscoverFinancialServices ..................................................33

Finance–AccountsPayable–KapstonePaperandPackagingCorp................................................34

Finance-AccountsPayable+Receivable–WoodlandFoods.........................................................35

Finance-AccountsReceivable–CDW.............................................................................................36

Finance–AccountsReceivableandCollections–KapstonePaperandPackagingCorp...................37

Finance–CreditDepartment–Hollister,Inc. ....................................................................38

Finance–CreditDepartment–Rust-Oleum....................................................................................39

Finance–CashAccounting/TranslationServices–W.W.Grainger,Inc............................................40

Finance–PlanningandAnalysis–CVSHealth ......................................................................42


Finance-ProposalsGroup–CVSHealth ...............................................................................43

HumanResources-Benefits–DiscoverFinancialServices ................................................44

HumanResources-CampusRecruitingandTalentAcquisition–DiscoverFinancialServices............45

HumanResources-ServiceCenterOperations–Abbott.................................................................46

HumanResources,SupplyChainCompliance,Legal,SalesAdministration–ACCOBrandsUSA......48

HumanResources–KapstonePaperandPackagingCorp...............................................................50

HumanResources/EmployeeBenefits-MacLean-Fogg...................................................................51

HumanResources–TheAdvancedGroupofCompanies.................................................................53

HumanResources/TalentAcquisition–DiscoverFinancialServices ............................54

HumanResources/Recruiting–AdvancedGroup.............................................................................55

HumanResources–PotashCorp.....................................................................................................56

HumanResources–WoodlandFoods ..............................................................................57

HumanResources/UniversityRelations–W.W.Grainger,Inc..........................................................58

InformationTechnology–TheAdvancedGroupofCompanies.......................................................59

InformationTechnology–Hollister,Inc. ............................................................................60

InformationTechnology–LakeForestNorthwesternHospital........................................................61

InformationTechnology-RosalindFranklinUniversityofMedicineandScience.............................62

InformationTechnology–Rust-Oleum............................................................................................63

InvestorRelations–WalgreensBootsAlliance...............................................................64

LegalDepartment–CVSHealth .............................................................................................65

LegalDepartment–DiscoverFinancialServices..............................................................................66

LegalDepartment–ForsytheTechnology.......................................................................................67

LegalDepartment–WalgreensBootsAlliance...............................................................68

Legal–UnderwritersLaboratories ............................................................................69

MailRoomServices–BaxterInternational,Inc...............................................................................70

Marketing–AnixterInternational..................................................................................................71

Marketing/Brand–W.W.Grainger,Inc...........................................................................................72

Marketing/PR,DepositOps,RetailandRealEstate–StateBankoftheLakes.................................74

Marketing/TechnicalServices–StepanCompany...........................................................................76

Marketing–TakedaPharmaceuticalCompanyNorthAmerica.......................................................77

Marketing–WalgreensBootsAlliance...........................................................................78


Operations–AllstateInsuranceCompany.......................................................................................80

OperationsSupport/CustomerService–Pro/DataPayrollSolutions...............................................81

QualityAssurance–GroupFoodsGroup.........................................................................................83

QualityEngineering–Abbott .............................................................................................84

RecordsManagement/QualityAssurance–Abbott ...........................................................85

RecordsManagement–FirstMidwestBank...................................................................................86

RecordsManagement–LakeCountyPublicWorks.........................................................................87

RecordsManagement–TakedaPharmaceuticalCompanyNA.......................................................88

RegulatoryAffairs/Labeling–TakedaPharmaceuticalCompany....................................................89

RegulatoryAffairs/Promotion&Advertising–TakedaPharmaceuticals.........................................90

Research&Development-GlobalDevelopmentOps–TakedaPharmaceuticals............................91

ResearchandDevelopment–StepanCompany..............................................................................92

ResearchandDevelopment/Pharmacogenomics–TakedaPharmaceuticals...................................93

RiskManagement–W.W.Grainger,Inc..........................................................................................94

SalesSupport/Proposals–TheAdvancedGroupofCompanies......................................................96

SalesSupport–CardinalHealth,Inc...............................................................................................97

SalesOperations–AonHewitt.......................................................................................................98

SalesOperations–CardinalHealth,Inc..........................................................................................100

SalesOperations–TakedaPharmaceuticalCompany...................................................................101

SalesOperations–WoodlandFoods .................................................................................103

SalesOperations–W.W.Grainger,Inc..........................................................................................104

SupplyChain/Purchasing–CDW....................................................................................................106

SupplyChain/PurchasingandAccountsPayable–FabricationTechnologies/IGM..........................107

SupplyChain/NationalProcurementandOrderManagement–ForsytheTechnologies..................108

SupplyChain–AmericanHotelRegisterCompany..........................................................................110

SupplyChain/InventoryManagement–GoodFoodsGroup..........................................................111

SupplyChainLogistics–StepanCompany......................................................................................112


Introduction

Eachofthe30CristoReynetworkschoolsexisttobreakthecycleofpovertythatexistsinurbansettingsandgivestudentstheopportunitytosucceedincollege,professionalcareersandgivebacktotheircommunities.CristoReySt.MartinCollegePrep(Waukegan,IL)provideslowincomestudentsfromtheWaukegan,NorthChicagoandsurroundingcommunitiesanaffordable,Catholicbasedcollegeprepeducation.TheCorporateWorkStudyProgram(CWSP)contractswithcompaniesthroughoutLakeCounty,ILandKenoshaCounty,WItofillentry-levelpositionsattheirplacesofbusiness.Manyofourstudentsworkattheirbusinesspartnerformultipleschoolyearsandarealsohiredforsummerandholidayemployment.Ourbusinesspartnersgainatalentacquisitionpipelineofhighschoolagedstudentscomprisingthetargetmarketstheyseektoemployuponcollegegraduation.Thefeesearnedare“assigned”overtotheschoolandappliedagainsttheoperatingexpensesofCristoReySt.MartinCollegePrepresultinginanaffordabletuitionforlowincomestudentsandtheirfamilies.Ourbusinesspartnerstreattheirstudentsastheywouldotheremployees.Workingwithadultsinaprofessionalenvironmenthelpsstudentsunderstandtheimportanceofactingresponsiblyandprofessionallyplusprovidesrolemodels.Eachstudenthasadirectsupervisorwhoprovidesperformancefeedbackincludingatwiceyearlycomprehensiveperformanceappraisalcoveringseveralskillcategories.TheCorporateWorkStudyProgramistheemployerofrecordforthestudentsandcarriesliabilityandworkman’scompensationinsurancepluscomplieswithallDepartmentofLaborregulations(bothfederalandstate).Thisallowsstudentstoworkonefullday(approximately71/2to8hours)eachweekplusanextradayeveryfourthweekwithoutmissinganyclasses.Studentsworkthroughouttheschoolyear(lateAugusttoJune)exceptformajorholidaysandschoolvacationssuchasChristmasbreakandSpringbreak.Bythetimetheygraduatestudentsspendthesamenumberofdaysastheydoinclassesduringonefullacademicyear.Studentworkersaretransportedtoandfromworkonadailybasis.Studentsareheldtoastrictcodeofconduct.AbsencesfromworkmustbemadeupbyastudentonadaythatthereisnoCorporateWorkStudyProgramteamsscheduled(i.e.Christmasbreak,Springbreakorschoolholidays).EachstudentreceivesagradeintheCWSPclassanditisacreditclass.Incomingstudentsreceivefourweeksoftrainingthroughoutthesummerincludingdiagnostictestingandclassroomlearning.Allfreshmengoonamulti-dayorientationwheretheyexperiencelifeonacollegecampusandexperienceteambuildingplusadditionalworkfocusedtraining.Finally,incomingstudentsworkoverfourconsecutive“training”daysbeforeschoolbeginswhichcompressestheirlearningcurve.ForfurtherdetailsabouttheCorporateWorkStudyProgram(CWSP)pleasecontact:

KristenWatson,[email protected]

Youcanfindusat:http://cristoreystmartin.org/


AdministrativeServices–FGMK,LLCFGMKhasbeeninbusinesssince1969andhasastaffofover250,including40partners.FGMKprovidesavarietyofservicestocloselyheldcompaniesgloballyincludingaccounting,tax,technology,estateandmanyadditionalareas.Thefirmisthe9thlargestaccountingfirmintheChicagoarea.

FGMKhassponsoredateamofCRSMstudentworkerssince2011.

February,2013–Administration

Keyskills–AttentiontoDetail,StrongProcessOrganization,IndependentWorker

TeamSize–4CRSMStudentWorkers

Department–Administration

JobTitle–JuniorAdministrator

TheAdministrationdepartmentconsistsofadozenfulltimestaffwhoworkdirectlywithFGMKPartnerstoprovidehighservicelevelstotheirclientbase.

CoreDuties

Eachstudenthandleshighlyconfidentialdocuments/folderscontainingpersonalfinancialandtaxinformation.Theyaretrainedonproperdocumenthandlingandbestpracticesregardingconfidentialinformation.Thedutiesthestudentworkersperformincludethefollowing:

• Retrieveanddeliverrequestedclientfilesanddelivertopartners/requestors(returnfilesaswell)• FileManagement–studentsregularlysortandcategorizeclientfilesbynameandyearoffiledataand

thenfilebyvariouscriteriaincludingactive,responsiblepartner,etc.• Scanning–studentsareresponsibletoscanandstoreallbillinginvoicesandsupportingdocumentsinto

anelectronicfilingsystem.Thisrequiresstrictqualitycontrolmeasuresincludingensuringthenumberofincomingpaperdocumentsmatchestheimagedversions,thepagenumbersareinorder,allimagesarenotskewedandtheelectronicfilenamefollowsthenamingconvention.

ValueofCWSPTeam

TheCRSMstudentworkersaddtimetotheadministratorstaff’sdaybyowningandcompletingprojectsaccuratelyandtimely.ThisisespeciallybeneficialwhenAdministrationpositionsareopenandduringtheincreasedvolumeofprojectworkduringtaxseason.


AdministrativeServices–GewaltHamilton&Associates GewaltHamilton&Associates,Inc.IsaCivilEngineeringcompanythatoffersadiverserangeofprofessionalengineering,surveying,planning,trafficstudies,environmentalandgeographicinformationservices.GHArepresentsadiversegroupofclientsthatincludemunicipalities,countyandstateagencies,utilitycompanies,schooldistricts,hospitals,communitycolleges,parkdistricts,seniorcarefacilities,commercialandresidentialdevelopers.GewaltHamilton&AssociatesisheadquarteredinVernonHills,ILandemploys81professionalscurrentlylocatedamongtwoChicago-landofficesaswellasoneinMissouriSince2004GewaltHamilton&AssociateshassponsoredateamoffourCRSMstudentworkers.May,2014–AdministrativeServicesSupervisor

TeamSize-4CRSMStudentWorkers

Department–TheAdministrativeServicesdepartmentconsistof5fulltimeemployees.

Keyskillsneededtobesuccessfulinthisjob:

1.Willingnesstolearn 2.Abilitytomulti-taskondifferenttypesofprojects

3.AbilitytocommunicatewithalllevelsofEngineersandotherprofessionals4.Displayand/orlearngoodorganizationalskills

DutiesInclude:

• Processingmonthlyinvoicestoincludeproperdocumentation• Applyingcheckstotheappropriateinvoices• PrintingandbindingbooksforProjectManagersand/orourclients.• Scanning,copyingprojectplans(including24x36plansets),convertingdocumentsintoPDFs.• Assemblingnewbillingfilefolders• Filingreceiptsintheappropriatefilefolders.• EnteringmileagelogsandprintlogsintoVision(AccountingSoftware).• Mailingstatementstoclients.• Responsibleforproperlyfilingfoldersinnumericalorder.• Archivedormantjobsfilesandcreatinganassociatedlisting• Assistspecialdepartmentprojectsonan“asneeded”basis.

ValueofCRSMTeam:TheAdministrativeServicesSupervisorstatestheCRSMstudentsfreeuptimeforfulltimestafftoconcentrateonhigherpriorityprojects/tasksandstrategicplanning.TheCRSMstudentsaretreatedasequalmembersoftheteamandareinvitedtoparticipateinsomeofourbusinessmeetingsandFridayFunDays.Eachyearwelookforwardtoournewteammembersaswellasthereturningstudentworkers


AdministrationServices–LakeCountyDept.ofTransportation TheLakeCountyDivisionofTransportationprovidessafe,efficient,andwell-maintainedcountyhighwaysandbikewaystoimprovethegeneralwelfareoftravelersinourcommunitiesandfostertheorderlyeconomicdevelopmentofthecounty.Since2014theLakeCountyDepartmentofTransportationhassponsoredateamoftwoCristoReySt.Martinstudentworkers. January,2016–DirectorofFinanceandAdministration

Keyskills–MSExcel–IntermediateLevel,InterpersonalCommunications,Reliability/Dependability

Departments–VehicleServiceWriter/PartsDepartment,AccountsPayableandReception

TeamSize:2StudentWorkers

TheDivisionofTransportationconsistsof126fulltimeemployeesandisresponsibletoplan,constructandmaintaintransportationsystemsthroughoutLakeCounty,IL.

JobDuties

VehicleServiceWriterandPartsDepartment–

• Scanequipmentinvoices,autobodypaperwork,recalls,warranties,violations,vehicledamagereportsandsavetotheappropriatefolders/subfoldersinaccordancewithfilenamingconventions.

• AttachscannedfilestovehicleequipmentintheFASTERFleetManagementsystem• Filepapercopiesofincomingdocuments,afterscanningiscomplete,totheappropriateServiceWriter

files.• EnterinvoicesintoFASTERPartssystem• Preparelistofvendorreturns• EnterUPSreceivingdocumentinformationintoExcelfiles• Checkpartsinventorybasedonlongevityinservice• CheckaccuracyofpartsinventorylevelsinthePartssystembyphysicallycountingpopularitemsand

enteringcorrectedonhandinventoriesintothePartssystem.• Createlistofpartstobereturnedtovendors

AccountsPayableandReceptionDeskCoverage

• ScanincominginvoicestoeitherExcelfilesorintoOracleaccountspayablesystem• Fileincominginvoicesinaccordancewithfilingprocedures• SupporttheSafetyCoordinatorbydocumentsMaterialSafetyDataSheetsintoExcelfiles

ValueofCWSPTeamTheDirectorofFinanceandAdministrationstatesthestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.AlsotheDOThiredaCRSMstudentworkerduringthesummeratlowercostthancollegeinternsandpossesscomparableskillssets.


AdministrationServices–LakeCountySheriff’sOffice The Lake County Sheriff's Office has the constitutional and statutory responsibility to enforce federal laws, Illinois State statutes and County ordinances for unincorporated Lake County Illinois and several contract communities. The Lake County Sheriff's Office maintains peace and order, arrests offenders, issues traffic citations, serves civil process, maintains the Lake County Adult Correctional facility and provides security for the courts. The Lake County Sheriff's 2015 Annual Budget approved by the Lake County Board is $66,020,750.00, with 489 full-time and 51 part-time employees. Since 2007 the Sheriff’s office has sponsored a team of four Cristo Rey St. Martin student workers. November,2015–RecordsSupervisor

Keyskills–AttentiontoDetail/Accuracy,Productivity/AbilitytoMulti-task,CustomerServiceOrientation

Departments–RecordsandReception


Therecordsdepartmentconsistsof9fulltimeemployeesandisresponsibletomaintainrecordsandtransactions,bothelectronicandpaper,involvingtheactivitiesoftheLakeCountyILSheriff’soffice.

JobDuties

TrafficCitationDataEntry–TrafficcitationsarereviewedandthestudentworkershavebeentrainedtoidentifyandenterseveraldatafieldsintotheIDOTwebsitetrafficcitationdatabase.

BookingsProcessing–Incoming“guests”filesarereviewedforcompleteness.UponreceivingallrequireddocumentsandfileinformationthebookingfoldersarefiledintheSheriff’sofficefileroom.Completenessandaccuracyarerequired.

CrashReportCoding–Crashreportsarereviewedand20datafieldsareenteredintotheSheriff’sofficerecordsmanagementdatabase.

Reception–IncomingpeopleandphonecallstoSheriffsofficearegreetedanddirectedtotheappropriatedepartment/personsasrequired.Thestudentworkersprovidecustomerserviceaswellasbi-lingualskillstoensureallpersonsareguidedtotheirappropriatedestinations.

Filing–RecordsmanagementprocessesareimplementedincludingfileresearchandfiledestructioninaccordancewiththerecordsmanagementpoliciesoftheSheriff’soffice.

ValueofCWSPTeam

Thestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.


Compliance/Audit–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorssixandahalfteams(26studentworkers)andfirstpartneredwithCWSPin2007

April,2015–ADDQualityDirector

Keyskills–AttentiontoDetail,Organization,SelfMotivated

JobTitle–RegulatoryComplianceandAuditInspectionClerkTeamSize–2CRSMStudentWorkers

TheCRSMstudentteamispartoftheAbbottDiagnosticDivision(ADD)andreportstotheComplianceManager.ADDisagloballeaderininvitrodiagnosticsandoffersabroadrangeofinnovativeinstrumentsystemsandtests..

Duties-ThestudentworkersareresponsibletoensurecompliancewithFDAregulationsandpreparationbeforeandduringFDAonsiteauditsthroughouttheyear.

DutiesforStudent#1include:

• Organizeinspectionadministrationdocumentsforqualityaudits/inspectionsperformedinADDLakeCounty,ILfacility

• Documentallthematerialsprovidedtoauditors/inspectorsusingtheelectronicinspectionrequestdatabase

• Developthecomplianceroomorganizationalstructureandcatalog• Updateand/orcreaterecordsrelatedtoaudit/inspectionObjectiveEvidencebinderstoensureall

recordsareincludedtosupportactionstakenbythesitethataddressauditobservations• AssisttheADDauditsupportteamondaysthatauditorsareonsite.Dutiesincluderetrievalof

requestedfiles,makingcopies,documentinganddeliveringtoauditors

DutiesforStudent#2include:

• Update/Create/Inspectobjectiveevidencebinderstoensurealldata/recordsareincludedtosupportactionstakenbythesitetoaddressauditobservations

• Assistwithcompliancefileroomorganizationstructure• AssisttheADDauditsupportteamondaysthatauditorsareonsite.Dutiesincluderetrievalof

requestedfiles,makingcopies,documentinganddeliveringtoauditors• OrganizeandassistwithQualitySystemManagementReviewdocumentationproject• AssistwithscanningofdevicemasterrecordsforproductsmanufacturedinADDLakeCounty,ILfacility

ValueofCWSPTeam

TheQualityDirectorstatesthestudentteamhashelpedtheQualityAssuranceteamtoimprovetheircomplianceprofileandreducedthebacklogofcompliancework.


Compliance/Ethics–TakedaPharmaceuticalCompany

Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinMarch,2015andemploysover31,000peopleworldwide.

TakedahassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.

December,2013–Compliance Training & Communications Program Manager

Keyskills–MSOffice–Intermediate,StrongWrittenCommunications,AttentiontoDetail


Department–ComplianceOperations

TakedaestablishedanEthics&ComplianceProgramthatrequiresallTakedaemployeesandagentsberesponsibleforconductingtheirbusinessactivitiesincompliancewithallapplicablelawsandregulations,industryguidanceandcodesandthehigheststandardsofbusinessethics.TheCorporateEthics&ComplianceProgramisalignedwiththeOIGComplianceProgramGuidanceforPharmaceuticalManufacturersplusthePhRMACodeonInteractionswithHealthcareProfessionals.

TheOfficeofEthics&CompliancehasresponsibilitythatincludesthemanagementoftheUSCodeofConduct,CompliancePolicies,ComplianceTraining,ComplianceHotline/Helpline,Investigations,3rdPartyDueDiligence,andtheAnti-corruptionProgram

Takeda’sOECOperationsteamconsistsof20fulltimeemployees.

Projects

RecordsManagement–incomingdocumentsinpaperformataresortedandorganizedintorecordstorageboxes.InformationsuchasfilenumbersanddescriptionsareloggedintoExcelfilesandthenthefilesareshippedtooffsitestoragefacilities.

CorporateSponsorshipRecordsConsolidation–Studentscombinedisparateemailsandtheirassociatedsponsorshipapprovals(email)toensureappropriatedocumentationandapprovalsexistforeverysponsorshipTheirproceduresinclude:

Duplicateemailsareidentifiedandstoredinfolders.

Studentsaretrainedtoensuretheappropriaterecordsandapprovalsexist.

Approversarecontactedbystudentsrequestingmissingapprovals.

Allelectronicfilesarestoredintoproperlyorganizedelectronicfolders.

SampleCompliance–StudentsperforminternetresearchensuringTakedadocumentationisuptodateregardingstate-by-stateregulations/lawsregardingtheuseandmanagementofdrugsamples.ThestudentsutilizeamasterExcelfileandperformGooglesearchestoupdatedocumentationoflaws/regulationsimpactingdrugsamples.Also,newstatelaws/regulationsareresearched.


SharepointSiteAdministration–studentsmaintaincomplianceinformationcontainedonaninternalSharepointsite.Documents,links,resource/referenceinformationareuploadedand/ordeletedtoaninternalcomplianceSharepointsite.StudentsreceiveonlinetraininginSharepointadministration.

CountryBasedCodeofConductResearch-Studentsperforminternettodocumentbytopiccountry-by-countrylaws/regulationsrelatedtocodesofconduct.ThestudentsutilizeamasterExcelfileandperformGooglesearchesbasedoncountryandpharmacodetoupdatedocumentationoflaws/regulationsandidentifygapsamongcountries.

AdvisoryBoardClose-outs–Therearehundredsofadvisoryboardsandstudentsreviewalladvisoryrequeststomakesuretheyarecomplete.Studentscreatefoldersforeachrequestandthenreviewthecontentstoensureeachfolderiscomplete..Studentscontactindividualadvisorsrequestinganymissingdocuments.Studentscheckthat“close-outs”arecompleteandthenkick-offworkflowsthatareimbeddedinSharepointsite.

SpeakerCorrectiveActionsCommitteeReporting–studentsreviewreportssubmittedbySCACmembersoutliningcorrectiveactionsrequiredofspeakersatTakedafunctions.CorrectiveactionsareidentifiedandenteredintoamasterExcelfileandthensummariesarecreatedanddistributedtocommitteemembers.

ValueofCWSPTeam

TheCRSMstudentworkersareindividuallyassignedprojectworkthatisclassifiedasbothtier1andtier2projects.Thisprovidesmoretimeforthefulltimestafftofocusonhigherpriorityprojectsandallowsmoretimeforplanning.


Compliance/Quality–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGrouphassponsoredateamofCWSPstudentworkerssince2013.January,2015–VicePresident,ComplianceandQuality

Keyskills

1. InterpersonalCommunicationSkills2. ProficiencyinComputerApplications3. OrganizationSkills

JobTitle–ComplianceandQualityCoordinatorDepartment–TheComplianceandQualityDepartmentisComprisedofFourEmployeesTeamSize–1CRSMStudentWorkerDuties

TheCRSMstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:

• UpdateandAuthoringofCompanyOrganizationCharts-PerformquarterlyupdatestotheorganizationalflowchartsforallofTheAdvancedGroup’s20+departments.MSVisioisutilizedtocreateandupdatetheorganizationcharts.

• SOPProcessFlowcharting–CreateflowchartsusingVisiothatarevisualdepictionsoftheprocessesdescribedineachoftheover100StandardOperatingProcedures(SOPs)existinginAdvancedGroup’sClinicalServicesgroup.

• StaffRoleComplianceNotifications–Everyemployeeandconsultantroleisassociatedwithajobtrainingandcertificationmatrix.Eachofthe200+employees/consultantsareevaluatedbyreviewingsystemreportsandpersonnelfilesanddocumentinggapsinanExcelfile.PersonnelarenotifiedbytheCRSMstudentworkeroftheircompetencygapsviaemail.

• DepartmentWebsiteAdministration–ManagedepartmentSharepointsitebyuploading/updating/deleting/movingcontentfilesasrequired.

ValueofCWSPTeamVicePresident,ComplianceandQualitystatesthestudentworkerisconsideredpartoftheComplianceandQualityteamwhoaddressestier2projectsthatallowtheotherteammemberstoaddresshigherpriorityprojectsandstrategicplanning.


ContractsAdministration/Documentation–Omnicell,Inc.Omnicell,Inc.,isaleadingproviderofsolutionstargetingpatientsafetyandoperationalefficiencyinhealthcarefacilities.Fromthepointatwhichamedicationarrivesatthereceivingdocktothetimeitisadministered,Omnicellsystemsstoreit,packageit,barcodeit,orderit,issueit,andchargeit.Omnicellreportsover$246millioninannualrevenueswithapproximately1,100employees.

OmnicellsponsoredaCWSPteamstartingin2011.

6/11/2012–Manager,ServiceContractsAdministration

Keyskills-MSExcel,StrongCommunications,IndependentWorker


Theservicesorganizationiscomprisedof83fulltimeemployeesandprovidescontractadministrationservices,helpdesk,technicalsupport,financialanalysisandreverselogisticsgroups.Thefourstudentworkersreportdirectlytoasinglesupervisorbuteachhasbeenassignedamentorwhoworksdifferentrolesintheservicesorganization.

Thestudentworkersstartedwithsimilarcoredutiesincludingfilingdocumentsintotheservicesorganizationfileroom.EachstudentalsorotatesweeklyintothesalesdepartmentandenterssalesinvoicesintoOmnicell’sSAPERPsystemandalsoprocessingFEDEXreturnnoticesouttocustomers.JustafewweeksafterthestudentworkerteamstartedthesupervisorstartedcollaboratingwithvariouspeopleintheservicesgrouptobuildalistofprojectsfromallareasthatwerethenassignedtothestudentsinadditiontotheircoredutiesTheManagerofServiceContractsAdministrationstatesthatthestudentworkerswerefinishingtasksfromthelistmuchfasterthanoriginallyanticipatedandthecompetitivenaturebetweenthestudentworkerteamhelpedtodrivetheworkerstofinishprojectsquickly.

TheOmnicellteamsupervisorandmentorsrealizedthatitisbesttoofferavarietyoftasks/projectstothestudentworkersand,basedondiscussionsofeachstudent’sareasofinterest,startedassigningmentorsandprojectworkthatwouldappealtotheirareasofinterest.

Onestudentworkerhasaspirationstobecomeawriterand,asaresult,hewasassignedtofollowaselectgroupofemployeesanddocumenttheirprocessesandprocedures.ThisdocumentationisbeingutilizedinOmnicell’seffortstorenewitsISO9001certification.ThestudentworkerfilesallapproveddocumentationintheAgiledocumentrepositorythathousesallISOrelateddocuments.

AsecondstudentworkerishasaninterestinmathematicsandwasassignedaFailureAnalysisEngineerasmentor.ThisstudenthasgainedexperienceworkingwiththeITdepartmenttoquantifyvariousSixSigmaqualitymeasurementsincludingdefectsratingsandquantityvs.reliabilitycalculations.TheseareaccomplishedviacreationofSQLqueriesandimportinglargeamountsofdataintoExcelandapplyingintermediateandadvancedExcelfunctionstothedataincludingPivotTablesandvariousformulas.TheMentorstatesthatheemphasizestyingtheformulaslearnedinExceltomathematicalclassroomconcepts.

Twoofthestudentworkersarebeingretainedoverthesummer(inajobsharerole)toactastheSAPandSiebelCRMsystemsDataBaseAdministratorwhileanemployeeisonleave.

ValueofCWSPTeam


TheManagerofServiceContractsAdministrationstatesthateverybodyinourfacilityreferstotheteamofstudentworkersas“ourkids”andtheyareequallycontributingasanypersoninthefacility.Thestudentworkerteamcontributestoeverydepartmentandtheyareatalosswhenoneofthestudentworkersisgone.Shestates“werelyonthemformailandthingsthatkeepusrunningincludingsalesinvoicing.WewouldneedtohiretwoFTEstoperformequalworkofthestudentworkerteam.

Inthepastfourmonthsthestudentworkersbeganprocessingsalescontracts(forcustomerswithoutsupportcontracts)byreviewingcustomerservicetechnician’sdocumentationofhelpdeskcasesandusingtheirtrainingtocreateanddeliversalescontractstocustomers.Thishasresultedinmorethan$42,000ofincrementalrevenuetoOmnicellwhichhasresultedinanimpressivereturnoninvestmentintheirstudentworkerteam.


CorporateTax–ReynoldsHoldingGroupReynoldsHoldingGroupisaleadingprovideroffoodservice/foodpackaginginNorthAmericaandtheworld’slargestmanufacturerofFoodserviceDisposablesandFoodPackaging.Theirproductsareusedbythesupermarket,packer/processor,institutional,foodservice,andrestaurantindustries.Reynoldsreportsover$2.5billioninannualrevenueswith55manufacturingfacilitiesworldwide(7countries),12,300employeesand1,600+customers.

ReynoldshassponsoredaCWSPstudentteamsince2005.

February,2013–CorporateTaxAccountant

Keyskills–WillingnesstoLearn,AttentiontoDetail,MSOffice–Excel(intermediatetoadvanced)

TeamSize–1CRSMStudentWorker

Department–CorporateTax

ThecorporatetaxdepartmentisresponsibletocomplywithsalestaxauditsinallstatesthatReyboldsdoesbusinessplusspecialreportingrelatedtocapitalexpendituresandotherprojects.Thedepartmentiscomprisedof16fulltimeemployeesintheLakeForestfacilityand35employeesthroughouttheirvariousoffices.

CoreDuties

TheCRSMstudentworkerpullsinvoicesrequestedtocompleteaudits.ThestudentworkeraccessesReynold’sSAPsystemandistrainedtoidentifyandprintthenecessaryinvoiceswithsupportingdocuments.Databaseupdatesareperformedinseveralprojectsrelatedtocapitalexpenses.Also,thestudenthasseveralfilingprojectsrelatedtothesortingandfilingoftaxdocumentsintotheappropriatestatefoldersforeachofReynold’svariousentities.

ValueofCWSPTeam

Theofnumberandfrequencyofsalestaxauditshasincreasedacrossallstatesandthecorporatetaxdepartmentincursincreasedinterestcostseverymonthanauditremainsopenuntilcompletion.TheCRSMstudentworkerhasreducedtheamountoftimeneededtocompletethemultipleopenauditsresultinginlowerinterestexpenses.TheTaxAccountantestimatestheinterestfeesavingsderivedfromshortenedaudittimeperiodshavemorethanoffsetthebusinessexpensepaidfortheCRSMworker.


CorporateTax–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$7billionwith18,500employees.

GraingersponsorstwoteamsofCWSPstudentsandhasbeenaCRSMbusinesspartnersince2008

October,2012–Supervisor,SalesTaxAudits

Keyskillsneededtobesuccessfulinthisjob

1. Abilitytomulti-taskondifferenttypesofprojects

2. Abilitytocommunicatewithalllevelsoftaxprofessionals

3. MicrosoftExcelskillsareaplus

Department–CorporateTaxDepartment(includingFederal/State/InternationalIncomeandSales/UseTax)

TeamSize–TheTaxDepartmentconsistsof19employeeteammembersplusateamoftwoCRSMCWSPstudents.

Duties(ofthe2CRSMStudentWorkers)

Helpstatesalestaxauditsbycopyingrequestedworkpapersanddeliveringthemtotherequestingpartiesonanasneededbasis.

AssistontheIRSAuditinregardtocopyingworkpapers,scanningdocumentationfromprinttosoftcopy,arrangingdocumentationinbindersforeaseofuse.

Organizeandfiledocumentsrelatedtotheover500domesticGraingerbusinesslocations.

Internetresearchisperformedtofindthebranchlocationandthenmailbusinesslicensestothe500locationsforpostingineachlocationinaccordancewithregulations.

Dailymaildeliverytoallaccountingandtaxdepartmentswhichrequiresreadingandcomprehendingmaterialssotheymaybedeliveredtothecorrectparty.

StudentsassistwithRecordsRetentionbyboxingupoldertaxrecordstosendtostorageandmovingfilestomakeroomineachnextyear’sfilings.

EachstudentaccessesaProjectworksheetlocatedonasharesitethatcontainslistsofprojectworkthestudentsuseasaTo-dolistandthenupdatevariousareasofthespreadsheetwiththeirprogressuptocompletion.

ValueInmid2011theTaxdepartmenthadnostaffdedicatedtovariousfunctionslikerecordretentionandbusinesslicensedeliveryandfiling.TheSalesTaxAuditSupervisorstatesthattheCRSMstudentteamhasprovidedon-goingefforttothesetwoareasplusadditionalprojectsthatfreestaffmemberstoworkonmorevalue-addedprojects.


CustomerAdvocacy–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Ithas31,900employees

CardinalHealthhassponsoredofateamoffourCRSMstudentssince2007.

4/13/2012–DirectorofCustomerAdvocacy


Department–CustomerAdvocacy

Keyskills–Outgoingpersonality,strongverbalandphoneskills,MSExcel

ThecustomeradvocacydepartmentiscomprisedofregisterednursesandclinicianswhoinvestigateandtrackproductissuesandevaluatetheneedtoreporttotheFDA.Clinicalproductissuessometimesrequirefieldcorrectiveactionsandonrareoccasionsresultinarecall.

ThecoredutiestheCRSMstudentworkerperformsinclude:

• Dataentryintoacustomizeddatabasethattracksclinicalproductcomplaintsandreceiptofrecalledproducts.

• Entryofresponsestocomplaints• Runreportsrelatedtoproductcomplaints/recallsanddownloadstoMSExcel• Performmailingsforlettersthataresenttocustomersimpactedbyproductrecalls• Filingintosupplierfilesthattypicallycontainthousandsofdocuments• Talkingtocustomersviatheuseofphonecallscripts• Additionalprojectswerecompletedwithrelateddepartments

ValueofCWSPTeam

TheCRSMstudentworkerperformsimportanttier2tasksforthecustomeradvocacydepartment.Thishashelpedtokeepprocessesasuptodateaspossible.


CustomerService/ER–AdvocateCondellMedicalCenter AdvocateCondellMedicalCenterwasfoundedasacommunityhospitalin1927,providingforthehealthcareneedsofLibertyville,ILandthesurroundingcommunities.Todayithasexpandedtoprovidehealthcareincancercare,surgery,andheart/vascularserviceswithover600physicians.AdvocateCondellhassponsoredateamofCRSMstudentworkersstartinginAugust,2014.May,2015–ShiftCoordinator,EDKeyskills

1. IndependentWorker2. CustomerServiceOrientation3. BilingualLanguageSkills

Department–EmergencyRoom TeamSize–2CRSMStudentWorkersTheEmergencyRoomisstaffedbyover200employeeswith26employeesworkinginshifts24hoursaday365dayseachyear.Duties

TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingduties:

PatientTransport–TheCRSMstudentstransportpatientstotheirassignedroomsintheERortransportpatientsviawheelchairtotheOB/Gyndepartment.ERRoomPreparation–PriortoapatientarrivingatanassignedERroomthestudentworkers“prep”theroombyensuringallrequiredsuppliesarereplenished.Thestudentsaretrainedtocheckthatalllinensandgownsarerefreshed.Theyreviewthevariouscabinetsanddrawerstoensurethatallconsumablesincludinggloves,bandages,andvariousothermedicalsuppliesarepresentintherequiredquantities.TubePrep–Onadailybasisstudentsreviewthestockoftesttubestoensurethatenoughbatchesof60testtubesareonhandtomeetcurrentdemand.Thestudentsreviewallexpirationdatesoftesttubesandtakeoutanyexpiredtubes.Allunexpiredtubesareaffixedwithanexpirationdatelabelandarethenplacedinchronologicalorderbyexpirationdate.PatientService–Studentworkerstakephonecallsfrompatientroomsandaddressrequests.EquipmentRounding–StudentsgatherunusedequipmentsuchaswheelchairsandgurneystheERstockrunslow.DocumentCopying–Studentworkersensurethatasufficientstockofpatientdocumentsareonhandsuchasconsentforms.ResourceManualCreation–StudentworkersauthoredastaffresourcemanualprovidingdetailedinformationandillustrationsforERstaffhaveaccesstothenecessaryresourcestoperformtheirduties.ComfortCart–ThreetimesdailystudentworkersbringtheERcomfortcartthroughouttheERwaitingroomandofferrefreshmentstofamiliesandfriendsofadmittedpatients.Thestudentsinteractwithfamiliesandchildrenofferingvariousdrinks,snacksandcoloringbooks.ValueofCWSPTeamTheEDShiftCoordinatorstatestheERisaverybusyenvironmentandtheCRSMstudentsthriveintheirveryactiveroles.Thestudentsareabletoperformdutiesthroughouttheirworkdaythathelptheemergencyroomrunmoreefficiently.


CustomerService/PatientTransport–AdvocateCondellMedicalCenterAdvocateCondellMedicalCenterwasfoundedasacommunityhospitalin1927,providingforthehealthcareneedsofLibertyville,ILandthesurroundingcommunities.Todayithasexpandedtoprovidehealthcareincancercare,surgery,andheart/vascularserviceswithover600physicians.AdvocateCondellhassponsoredateamofCRSMstudentworkersstartinginAugust,2014.

March,2015–Manager,PatientTransportandCallCenterKeyskills

4. InterpersonalCommunications5. CustomerServiceOrientation6. Proactivity

Department–PatientTransport TeamSize–2CRSMStudentWorkersThePatientTransportgroupconsistsofupto10employeesonstaffatanyonetimewhoaretaskedtotransportpatientstoallareasofthemedicalcenter.Duties


PatientTransport–TheCRSMstudentsassistfulltimeassociatesintransportationofcriticalconditionpatientsrequiringadditionalcareandhelpduringthetransportprocess.PatientDischarge–Patientsbeingdischargedfromthehospitalrequiretransportfromthedischargingdepartment(manytimesinawheelchair)totheareathepatientwillbepickedup.Duringthisprocessthestudentsaretrainedtosocializewitheachpatientincludingscriptedinteractionstothankthepatientfortheirstayandbuildapositiveimpressionduringeachdischargeprocess.EquipmentRounding–Studentsgotoeachdepartmentinthehospitaltogatherequipmentsuchaswheelchairsandgurneysthatarenolongerinusesotheycanbecentrallystored.Filing–Studentsmaintainpatienttransportfilesandpurgerecordsthataregreaterthan30daysold.ValueofCWSPTeamTheManagerofPatientTransportstatestheCRSMstudentsallowthefulltimeassociatestofocusonhigherprioritytransportassignmentsthatwouldotherwiserequiretimefromexistingstaff.ThestudentsbringgreatvaluetothePatientTransportdepartmentandareveryprofessionalandrespectful.


CustomerService–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Cardinalhasapproximately31,900employees.


December,2014–Manager,CustomerService


Department–CustomerService(5FTEs)–MedicalDivision

Keyskills–AttentiontoDetail,InterpersonalCommunication,ComputerProficiency


• WeeklyReporting–PickExceptions(non-fulfilledorders).ThestudentworkergoesthroughthePickExceptionreportandtakesactiononitemsthataretheresponsibilityofcustomerservice.RequirescompletionofSOPtraining.

• ServiceFailureReport(WeeklyandMonthly).Thereportcontainsitemsinwhichcustomersareclaimingcreditsrelatedtoashipment.Items/transactionslistedinthereportisreviewedagainstthecompletedstatusupdatesinSAP.Theresponsiblepersonisassigned.Thisreportconsistsof300+itemsandrequiresthestudentworkertosuccessfullycompleteSOPtraining.

• OrganizationofCustomerFolders–Allcustomerfoldersaresortedwithtransactioninformationfiledindateorder.

• Tallying–Lookupsalesinvoiceinformationandcomparevs.shippingrecords(Inv.#,DeliveryNote,Warehouse#,Account#,Customer).

• InternationalShipmentLabels–Createshippinglabelsincludingthequantityanddescriptionofmaterialsinshipment.

ValueofCWSPTeam

TheCRSMstudentworkerperformstier2taskswhichminimizebacklogsandfreesthefulltimestafftofocusonhigherpriorityprojects.


CustomerService–LibertyvilleBankandTrustLibertyvilleBankandTrustofferspersonalandbusinessfinancialservicestotheLakecountyareawitheightlocations.CombinedwithitsparentcompanyWintrustFinancialover100bankinglocationsexist.

LibertyvilleBankandTrusthassponsoredateamoffourCRSMstudentworkerssincein2004.

December,2014–Manager,DepositOperations

Keyskills–InterpersonalCommunications,AttentiontoDetail,CustomerFocus

Departments–RetailOperations


AteamoftwoCRSMstudentworkersperformdutiesincluding:

Receptionist–Receptiondutiesincludeansweringphonespromptlyinanenthusiasticandwelcomingmannerandassistingcallerstoreachtheappropriatepersontoaddresstheirneedsviaa“warm”transfer.Anypersonsenteringthebrancharegreetedanddirectedtotheappropriateperson.

DepositOperationsDocumentPrep–Signaturecardsareprocessedastheycomein.Proceduresinclude:

• Reviewtheentiresignaturecardforcompleteness• Verifytheaddressandphonenumber• Inputdataintocoresystem

PlatinumClubDuties–Studentworkersassistthecustomerloyaltygroupinthefollowingways:

• Organizeandsendoutgoingcustomermailings• Printcustomerlettersandassociatedlabelsformailing


CustomerService/ClientSupportServices–NorthernTrustCompanyNorthernTrustisaleadingproviderofassetmanagement,fiduciary,banking,assetservicingandfundadministrationsolutionsforindividuals,families,corporationsandinstitutionsworldwide. ItheadquarteredinChicago,ILandisamongthelargestbankcompaniesinIllinoiswithover$94millioninassetsand84locationsthroughouttheUS.

NorthernTrustCompanyhassponsoredateamofCRSMCorporateWorkStudy(CWSP)studentworkerssince2011.


Department–TheClientSupportServicedepartmentconsistsof7fulltimeemployeesandsupportstheBanking,TrustandInvestmentGroups.

Keyskills–Attentiontodetail,willingnesstolearnandveryorganized.

Dutiesinclude:

• Printing,bindingandqualitycontrolreviewofclient“book”requestsinpreparationforclientmeetings.Inthemostrecentmonthover200clientbookswereprepared.

• Preparationandscanningofseveralcustomerdocumenttypesforeachofthethreegroups.• Producecoversheetsandpreparationofdocumentsmovingtooffsitestoragelocations.• Dailypick-upofIncomingmailfollowedbysortinganddeliverytoallareasofthebuilding.Thisoccurs

severaltimesthroughoutthedayincludingpick-upofoutgoingmailpieces.• Loanpackagepreparation,printinganddeliveryforweeklyloancommitteemeetings.• Specialprojectsasassigned

ValueofCWSPTeam

TheManager,ClientSupportServicesatNorthernTrustCompanystatestheydonotknowwhattheywoulddowithoutCRSMstudentworkers.TheCRSMteamaddressesdutiesthatfreeupthestafftoworkonhigherpriorityprojectsplusreducestheworkloadforthefulltimestaffers.


CustomerService–PotashCorpPotashCorpistheworld’slargestfertilizercompanybycapacity,producingthethreeprimarycropnutrients:potash(K),nitrogen(N)andphosphate(P).PotashCorpreportedinexcessof$8billionrevenuesandover5,700employeesinfiscal2012. PotashCorphassponsoredateamofCWSPstudentsstartinginAugust,2013.

January,2015–Director,CustomerService

Keyskills–AttentiontoDetail,ComputerSkills,Independentworker

Department–CustomerService TeamSize–1CRSMStudentWorker

Thecustomerservicedepartmentiscomprisedofsevenfulltimeemployeesandisresponsibleforallcustomerordersfrombeginningtoend.Thisgroupinitiatesordersforcustomers,tracksprogresstodeliveryplusrecordkeepingandcompliancewithgovernmentregulations.

ProjectsAndDuties

RecordsManagementforBillsofLading–Thestudentworkerreceivesexecutedofbillsofladingforshippedammoniumnitrateproducts.EachisprintedandfiledbyaccountplusenteredintoanAS400basedsalesandcustomerservicesystem.Accuratefilinganddateentryiskeytoproperlytrackshipmentstatusandtomeetregulatorycompliancerequirements.Also,copiesofbillsoflading,plusrelateddocuments,areemaileddirectlytocustomercontacts.

ProcessActivatedTrainingRecords–EachactivityorprocessoccurringinthecustomerservicedepartmentisfullydocumentedinaLotusNotessystem.TheCRSMstudentworkeristhe“keeper”ofthedocumentscontainedinthedatabaseusingbothExcelandWordformats.Dutiesinclude:

• Reviewprocessdocumentationforcompleteness,understandabilityandgrammaticalcorrectness• Updateexistingprocessdocumentsaschangesoccur• Authorprocessdocumentstoaccuratelyreflectallthestepsinagivenprocess

DailyActivityFile–Reportsarereceivedfromvarioussourcesthatreflectallshipmentsfrommanufacturingplantsofselectproductlines.Thesalesanddistributionsystemisaccessedtomatchupdeliveryinformationwithordersanddeliverystatus.Deliverystatusesareupdatedinthesystemwithanyrequiredupdates.Becausetheproductsareregulatednewshipmentscannotbeinitiateduntil(viaabilloflading)confirmationofdeliveryacceptanceofanexistingorder.

ValueofCWSPTeam

TheDirectorofCustomerServicestatestheCRSMstudentworkerisconsideredamemberofthecustomerserviceteamandhelpstheteamtokeepcurrentwithincomingworkflowsandtherelateddatabaseupdatesthatarecriticaltomeasuringanddecisionmakingtothemanagementteam.


CustomerService–W.W.Grainger,Inc.W.W.Graingerisaglobaldistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$9billionwithover22,000employees.Graingersponsors24CWSPstudentworkersandhavebeenaCRSMbusinesspartnersince2008December,2013–CustomerServicesOperationsAssociateCustomerServiceOperationsDeKeyskills–

• MicrosoftOffice–IntermediateProficiency(Word,Excel,PowerPoint,andOutlook).• Strongattentiontodetail• Excellentcommunicationskills• Abilitytohandlechangestoprocesses(changemanagementskills)• Organizationalskills.Thestudentshouldbeabletoidentifykeymessagesforwrittencommunications

andforprojects;theywouldneedtobeabletoidentifythenecessarystepstocompletetheprojectfromstarttofinish.

Department–CustomerServiceOperationsTeamSize–4CRSMStudentWorkersCustomerServiceOperationsispartoftheCustomerServicedepartment,rollinguptotheUSbusinessatW.W.Grainger,Inc.TheCustomerServiceOperationsdepartmentconsistsof50fulltimeteammembersplusfourCRSMCWSPstudents.TheCRSMstudentsperformmultipledutiesdetailedbelow:ProcessDocumentation:WorkwithvariousteammemberswithintheKeepStockoperationsteamtodocumenttheworkinstructionsforworkingmaintenancerequestsforcustomers.BBX(BranchBusinessExcellence)DataEntry:Enterindataconductbybranchdesignatesonthesevenhighriskprocessinabranch.ThestudentwillinputtheresultsofthebranchauditintotheBBXspreadsheetwhichhelpsidentifytheriskrankingofthe3keyareas.ShowroomRedesignDataEntry:Thestudentwilltakecustomerfeedbackandinputintoaspecializedsurveydatatool.ThisdatawillthenbeusedtoevaluatetheshowroomredesignthatisoccurringacrosstheUnitedStates.Thestudentwillrunreportsonamonthlybasisandsendtothereportingteamtobeinputtedintotheoperatingreviewandpullthecustomercommentsandsendtothebranchteamforreview.Runzheimer/CSEAlignment:Thestudentwillreceiveanexcelfileonasthealignmentchanges(currentlyeverythreetofourmonths)andvalidatethecostcenterandmanagerforeachemployee.Thisprocessrequiresattentiontodetailandfrequentuseofthecompanyintranetemployeeglobalconnectionssite.Understandingthatemployeesmayhavesimilarnamesandidentifyingthecorrectemployee.Ad-hocProjects:Fromtimetotime,differentprojectscomeupthatmanynotrecur.SomeexamplesofprojectscompletedbytherCRSMstudentsinclude:Communicationupdates:


WeeklyNewsletterto~500branchmanagers:StudentputstogethertheTeamMemberSpotlighteveryweekbyselectingateammemberfromalistofthosesubmittedfortheirgoodwork.Theytheneditwhatwaswrittenabouttheteammember,andthearticleisshowcasedweeklyinAheadoftheCurvenewsletter.

SpecialProject:Developanewpagethatfieldteammemberscanreferencewhentheyneedassistance,butaren’tsurewhomtocontactattheGraingerHeadquartersoffice.

MonthlyGoSeeMeetings:IhavecolleaguesacrossvariousfunctionalareasthatarecriticaltoGrainger’soperations,includingProductManagement,indirectPurchasing,CorporateCommunications,ContactCenter,etc.Thestudentsreceivethenameofanemployeetheyshouldmeet,andtheyschedulethemeetinginOutlook,researchthatperson’sdepartment,andconductsthemeetingthemselves.It’saQ&Aformatforthemeeting,andtheintentistoallowthestudenttolearnaboutotherpartsoftheorganization.

Misc.Projects:TherearealotofmiscellaneousprojectsinCSCommunications.Wewillhavethestudenthelpingoutwithmanyoftheseonanasneededbasis.

CustomerAlignmentDataEntryupdates:StudentwillworkwiththeKeepStockteamtohelpwithdisengagementofaccountsandmailingofscannerstonewOSSC’sandcustomers.ValueofCWSPTeamGrainger’sCustomerServiceOperationsdepartmentremainsasmallgroupofemployeeswhoaretaskedwithbalancingmanycompetingpriorities.WhentheopportunitytohaveaCRSMstudentteamarose,wequicklyjumpedontheopportunitywhichfreeduptimeforthecoreteammemberstofocusonessentialandcriticalissueswithoutlettingsomeadministrativetasksfallbythewayside.ThisisanexcellentopportunityforbothCustomerServiceOperationstoworkwithstudentswhobringafreshsetofeyestothingsandforthestudenttobeengagedinsomeCorporateCustomerServiceOperationalissues.


eCommerce–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$8billionwithover21,000employees.Graingersponsors24CWSPstudentworkersandhasbeenaCRSMbusinesspartnersince2008November,2015–ExecutiveAssistantineCommerceKeyskills

1. ProficiencywithTechnology2. AttentiontoDetail3. StrongWorkEthic4. AskQuestions

Department–eCommerce TeamSize–2CRSMStudentWorkersGrainger’seCommercegroupconsistsofover250employeesandisresponsibletodevelopandmaintaintheGraingerwebsiteandisanimportantchannelforGraingercustomers.

Duties

TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingdutiesdetailedbelow:

SocialMediaMonitoring–ThestudentworkersaretrainedtouseGrainger’ssocialmediamonitoring

applicationtoidentifysocialmediapostsimpactingGrainger’sbrand.Theyareabletoidentifyand“flag”posts

acrossthevarioussocialmediaplatformsandwhicharethenassignedtotheappropriatesocialmediateam

memberforaction.

WebsiteSearchResultTesting–StudentstestsearchtermsagainstGrainger.comupdates(livewebsite)and

logthenumberofhitsreceivedforsearchterminadatabase.Eachstudentperformedsearcheson1,000

termseach.

WebsiteQualityControl–ThepagesandlinksontheGrainger.comwebsitearetestedtoidentifybrokenpages

orfunctionalitythatdoesnotmeetdesiredstandards.ExceptionsareloggedinanExcelfileforactionbythe

eCommerceteam.

ValueofCWSPTeamTheCRSMstudentworkersprovidegreatvaluetotheeCommerceteamthroughtheireffortstoidentifyqualityissuesontheGrainger.comwebsite.Theseexceptionswouldbeexperiencedbycustomersandresultinpoorexperiences.


Finance-Accounting,CustomerService,Purchasing–Buehler,Inc.Buehler,Inc.,anITWsubsidiary,isaleadingmanufacturerofscientificinstruments,supplies,andlaboratoryfurnitureforusetoanalyzealltypesofsolidmaterials,includingceramics,metals,composites,glass,rockandplastic.Revenuesareinexcessof$100Millionwith300employeesworldwide.TheheadquartersfacilityislocatedinLakeBluff,ILandtheyalsohavefacilitiesinChina,theUnitedKingdom(UK),GermanyandCanada.

FivedepartmentssponsorateamoffourCRSMstudentworkerssincein2009.

3/22/2012–HumanResourcesSpecialist,Buehler,Inc..

Keyskills–MSOffice,AttentiontoDetail,Filing/Sorting,VerbalandWrittenCommunications

Departments–Accounting,CustomerService,Purchasing,HumanResources


TheBuehlerheadquartersfacilityinLakeBluff,ILconsistsof115employeesworkinginvariousdepartmentsincludingcustomerservice,productservice,accountingandpurchasing.AteamoffourCRSMstudentworkersreporttoasupervisorintheHumanResourceswheretheyperform“core”dutiesincludingmaildeliveryandback-upreceptionistandtheyareassignedprojectsamongtheotherdepartments.

Thedutiesinotherdepartmentsinclude:

ProductService–Filingofserviceticketswithappropriatecopiesplacedintofolders.

CustomerService–StudentworkersaccesstheSalesLogicCRMsystemperformingdataentryofvariousservicefunctions.IntermediateExcelskillsareutilizedincreatingExceldownloadsandperformingadvancedsorting,formattingandthenidentifyingduplicatedataandmakingthenecessarycorrectionsintheSalesLogicsystem.

AccountsPayable/Finance–Thestudentworkerisresponsibletomatchincomingsupplierinvoiceswiththeirassociatedpurchaseordersandshippingreceiptstocheckforaccuracyandfulfillmentoftheorder(i.e.quantity,description,itemnumber).AftermatchingthestudentworkeraccessestheMapicsaccountspayablesystementerstheinvoiceinformationforpaymentordocumentsthedifferencesandsendstheinvoicebacktothepersonoriginatingtheinvoicerequest.

PurchasingCompliance–Thestudentworkerreviewsworkorderfolderstoascertainthatproperauthorizationexiststocompleteworkordersoutonthedistributioncenterfloor.Theprocessincludesverifyingpricestoapprovedsystemdocuments,associatedpurchaseorderstoensureproperpricinganddocumentedreceiptoforders.Onead-hocprojectinvolvesdocumentationoftheworkorderprocedures(withmanagerreview)resultingwithcompleteddocumentationofinternaldepartmentprocedures.

TranslationServices–StudentstranslateseventoeightpageemploymentcontractsfromGermantoEnglish(usingGoogleTranslate)andmatchtheexactformattingtotheoriginaldocument(formats,spacing,etc.).

ValueofCWSPTeam

TheCRSMstudentworkersbecomemembersoftheBuehlerteam.TheBuehlersupervisorsstatetheirabsenceisfeltbyallwhentheyarenotatwork(i.e.duetospringbreak/Christmasbreak).Thesupervisorsstatetheybringvaluetoeachdepartmenttheyworkin.


Finance-Accounting,CustomerService,Legal,Health&Safety–EMCO

EMCOChemicalDistributorsstartedinthegarageofitsownerandhasprogressedoverfortyyearstobecomealeaderinthecontractchemicaldistribution,manufacturingandpackagingindustries.EMCOemploysupto500staffworkersprocessesandshipsover27milliongallonsofchemicalsinayear.

EMCOhassponsoredateamofCRSMstudentssince2008.

Keyskills–AttentiontoDetail,IntermediateMSOffice,AptitudeforInternetUsageandResearch

TeamSize–4SMdPStudentWorkers

Departments–Accounting,CustomerService,LegalandHealth/Safety

AteamoffourCRSMstudentsworkinfivedifferentdepartmentsatEMCO.Onestudentsharestimebetweenthelegalandcustomerservicedepartments.Asecondstudentsharestimebetweenthequalityassurancelabandcustomerservicedepartment.

TheManagerofAccountingstatesthattheCRSMworkerassignedtotheaccountingdepartmentisavaluablecontributorinthemanagementofexcessandobsoleteinventory.BasedonreportsofobsoleteinventoryreportsthestudentworkerisabletousejudgmentandknowledgeofEMCO’ssystemstoidentifythe“owner/customer”ofobsoleteproductssittingininventoryandcommunicatewiththesalespersononrecordto“move”theproducttoitsowner.TheskillsinvolveuseofMSExcelandknowledgeoftheMSDynamicsreportingsystem.

EMCO’sGeneralCounselstatesthattheCRSMstudenthasbeeninstrumentalinconvertingtheirlegaldocumentsintoafilesystemincludinglitigation,contractsandworkfiles.Thestudentworkercatchesonquicklyandiseagertohelpoutwithavarietyoftasksnecessarytoasuccessfulconversion.

TheDirectorofEnvironmentalHealthandSafetyworkscloselywithseveralagenciesincludingtheEPA,OHSA,DepartmentofHomelandSecurityandotherstoensureemployeesafetyaswellascompliancewithgovernmentregulations.ThedirectorsupervisesaCRSMstudentworkerwhorecordsandtracksemployeetrainingcertificationsandalsoperformsinternetresearchforpotentialtrainingmaterialstobeintegratedintotheeducationandsafetytrainingclassesprovidedtoEMCOemployees.ThisstudentresearchesseveralindustrywebsitesforrelevanttrainingmaterialsrelatedtoOHSA,EPA,HomelandSecurityandMSDSandhasdownloadedover1,000videosandrelatedtrainingmaterials.Thedirectorthenreviewsthedownloadedmaterialsandidentifiesthematerialsthatwillbeintegratedintotheirtrainingcurriculums.Thestudentworkerwillbedirectlyinvolvedinthecreationoftrainingtestsadministeredtoemployeesinthenearfuture.

ValueofCWSPTeam

TheaccountingmanagerstatesthatwithouttheCRSMstudenttheycannotkeepupwiththeamountofworkresultinginbacklogs.TheaccountingdepartmenthiredonestudentworkerthroughoutthesummerandstatesthestudenthasdoneafantasticjobinvestigatingandidentifyingcustomerslistedontheExcessObsoleteSlowMovinginventoryreport.


Finance-Accounting,Administration,FinanceandEngineering–MacLeanFoggMacLeanFoggisaleadingdistributerofhighperformancefastenerandcomponentsystems,forgings,precisionmachinedparts,suspensionandtransmissioncomponents,connectorsandinsulatorstotheautomotive,truck,trailer,off-roadvehicles,recreationalvehicles,farmequipment,militaryvehicles,andaerospacemarkets.Annualrevenuesin2011exceeded$800millionwithover4,500employees.MacLeanFoggislocatedinMundelein,IL.

MacLeanFogghassponsoredateamofSMdPstudentssincethe2004/2005schoolyear.

TeamSize–4CorporateWorkStudyProgram(CWSP)StudentWorkers

Department–Accounting

Keyskills–AttentiontoDetail,OrganizationandFlexibility

Dailycoredutiesaccountingdepartmentinclude:

• Processaccountspayableinvoices• Reconcileitemnumbersandquantitieslistedon“picktickets”vs.invoice• Back-uppersontocoverthephonesfortheentirecompany

Value–TheControllerstatesintheCRSMstudentworkerrelievestheworkloadthroughouttheaccountingdepartment.

Department–Administration

Keyskills–MSOffice,Communications(includingphones)andOrganization

Dailycoredutiesinclude:

• Preparationandscanningofdocuments• DataEntryintoMSAccessdatabaseofremotefacilityKeyPerformanceIndicatorsincludingproduction

data,downtimeandoperatingefficiencydata• EntercorrectiveactionreportsintoMSExcelfiles• WorkedonpreparationsforcompanyHalloweenparty• Back-uppersontocoverthephonesfortheentirecompany

Value–TheAdministrativeCoordinator/ProjectManagerstatesthatwithouttheCRSMstudentworkerintheAdministrationdepartmenttheycouldnotkeepupwiththeamount/flowofworkinthedepartment.Thestudentworkercanbecountedontocompletetasksafterinitiallymeetingtodiscusstheproject.

Department–Engineering

Keyskills–MSOffice,OrganizationandCommunications


• Preparationandscanningofsteelcertifications• DataEntryintoMSExcel


• Back-uppersontocoverthephonesfortheentirecompany

Value–TheEngineeringManagerstatestheCRSMstudentworkerintheEngineeringdepartmentperformsprojectsthatareconsideredTier2andthisallowsstafftoconcentrateonhigherpriorityprojectsandduties.

Department–Finance

Keyskills–Organization,ProfessionalDemeanorandDetailOriented


• Shreddingofconfidentialfinancialinformationreportsfortheaccountingdepartment• DataEntryintoIRENsystem–datamanagementcoveringthousandsofMacLeanbusinessaccounts• Back-uppersontocoverthephonesfortheentirecompany• Aspecialprojectrecentlycompletedinvolvedenteringallcompanytravelandentertainmentexpenses

fromexpensereportsintoanExcelfileformanagementreview.Thestudentworkerwasassignedthisprojectbecausetheabilitytounderstandthedetailsandistrustworthyenoughtoworkontheproject.

ValueofCWSPTeam–TheFinanceManagerstatestheCRSMstudenttakeshoursofworkofftheplateofthestaffwhichisespeciallyvaluedduringtherun-uptotheyear-endprocessingforthecompany.


Finance–AccountsPayable–AmericanHotelRegisterCompanyAmericanHotelRegisterwasfoundedin1865asapublisherofhoteltraveldirectoriesandrailroadmapsandmorerecentlyhasgrownfromadirectmarketingcompanytoafulldistribution,servicebasedorganization.Currentlythereare10distributioncentersaroundthecountryandinHawaii.AmericanHotelRegisterisnowafullservicedistributioncompanythatservicesallaspectsofthehospitalityindustryandemployover1,000people.

AHRhassponsoredateamoffourCRSMstudentssince2005.

April,2013–Manager,AccountsPayable,CashApplicationandMailroom

Keyskills-DataAccuracy,PositiveAttitude


Department–Finance(comprised48fulltimeemployeesincluding7inAccountsPayable/CashApplication/Mailroom)

CoreDuties

• EnterPObasedinvoicesintoAccountsPayablesystem(approximately200to250dailyareentered)• ReconcilePCardStatements/Reports–ensurethatallreceiptsareprovidedforexpensesexceeding$75

andreportexceptions(approximately250permonthprocessed)• BurstandstampAccountsPayablecheckrunsandthenstuffenvelopsformailing.500checksare

processedperbatchandapproximatelytworunsareprocessedperweek.• VariousprojectsrequiringExcelintermediateskillsincludingdataeditinganddataentry.• Filingofvariousdocuments/reportsincludingSalesTaxandYear-endAudits.• ProvidesassistancewithHarmonizedSalesTax(HSB)andGoodsandServicesTax(GST)reportingfor

AHRCanadabusiness.• Useofpostagemachineasrequired.

ValueofCWSPTeam

TheMangeroftheAccountsPayable,CashApplicationandMailroomdepartmentsstatestheCRSMstudentworkerperformsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojects.


Finance-AccountsPayable–DiscoverFinancialServices DiscoverFinancialServices(DFS)isadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.

DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.DiscovercurrentlysponsorsfiveteamsofCRSMstudentworkersbeginningin2012.

November,2015–SeniorManager,AccountsPayable

Keyskills–AttentiontoDetail,IndependentWorker,StrongCommunicationSkills


DFSaccountspayableisateamof10fulltimeemployeesresponsibleforthesystems,paymentsandrecordkeepingforDFSrelatedtoover8,000vendors.AccountsPayableispartoftheDFSProcuretoPaydepartment.

Duties

VendorManagementSystemImplementation–ThestudentworkershavebeenassignedanExcelfileconsistingofover8,000DFSvendordata.Eachofthethevendorsisinputtedandcomparedtosimilarnamesintheexistingaccountspayablesystemsothatduplicatevendornamesarenoted.The8,000vendorExcelfilewillbeuploadedtoanewAribavendormanagementsystem.

W-9Scanning–PaperW-9formsarescannedonamultifunctionmachinetocreatePDFs.ThePDFfilescreatedareindexedbyvendornameandsavedbyvendornameinasharedrive.

OfficeSupply/iTPurchaseManagement–AcatalogofofficesuppliesandITproductsavailableforDFSemployeestopurchaseismaintained.StudentworkersGoogleanavailableitem/productandfileanimageoftheproductinaPaytoProcurefolderwithanamingstructurespecifiedbyDFS.

ReturnedCheckProcessing–Approximately1,200monthlyreturnedchecksarecategorizedandscannedandindexedforelectronicstorage.AnExcelfileentryiscreated.TheupdatedExcelfileissenttotheCustomerServicedepartmentforfurtherresearch.

ValueofCWSPTeamTheAccountsPayableSeniorManagerstatesthatTheCRSMstudentworkersaddresstier2dutiesandprojectswhichsavestimeforthefulltimestafftofocusonhigherpriorityprojectsandstrategicplanning.Also,thestudentworkershavebeeninstrumentalinimplementationofthenewAribavendormanagementsystematDFS.


Finance–AccountsPayable–KapstonePaperandPackagingCorp.KapStonePaper&PackagingCorp.manufacturespapercontainerandpackagingproducts.Itisalsoengagedinthepaper,packaging,forestproductsandrelatedindustries.ThecompanymanufacturesandsellsunbleachedKraftpapers,linerboardsandsaturatingKraftandunbleachedfoldingcartonboards.ItsholdspapermillsinRoanokeRapids,NorthCarolinaandCharleston,SouthCarolina.Thecompanyreported2012revenueof$1.2billion,hasover2.700employeesandisheadquarteredinNorthbrook,IL.

KapstonehassponsoredateamoffourCRSMstudentworkersbeginningin2012.

April,2013–AccountsPayableManager–Kapstone

Department–Finance/AccountsPayable



1. DetailOrientation

2. SpeedwithAccuracy

3. ProblemSolving/Follow-upAbility

TheAccountsPayabledepartmentconsistsoftenfulltimeemployees.

Duties

• Invoicematchinganddataentry-Perform3-waymatching(quantity,item#,price)foraccountspayableinvoicesusingImaginar(integratedwithKapstone’sMicrosoftAXERPsystem.MatchedPOsareenteredintothesytemforpayment.NonPOinvoicesareenteredintoMSAXsystem.

• Expensereportreconciliation–thestudentworkerreconcilesexpensejournalentriesvs.receiptssubmitted.Allitemsexceeding$75musthaveamatchingreceipt(matchonamountandname).ReviewedexpensereportsarethenpostedtoKapstone’sConcursystem.

• IRSAudits–requestedexpensereports/documentationareprintedtofulfillIRSdataanddocumentationrequestsforexpensereportaudits.

• Incomingmail–Mailfrom15facilitiesaresortedanddeliveredincludingdailymailvolumeinthethousands

ValueofCWSPTeam

TheAccountsPayableManagerstatesthatTheCRSMstudentworkeraddressestier2dutiesandprojectswhichsavestimeforthefulltimestaff.


Finance-AccountsPayable+Receivable–WoodlandFoods WoodlandFoodsisaleadingwholesalespecialtyfoodsfromaroundtheworldincludingmushrooms,chilepeppersandpowders,grains,rice,sundriedtomatoes,andherbsandspices.WoodlandFoodsisheadquarteredinWaukegan,ILandemploys200peopleandsponsorsateamoffourCRSMstudentworkerssince2013.

December,2015–AccountsPayableSupervisor

Keyskills–AttentiontoDetailandInterpersonalCommunications


WoodlandFoodsAccountsPayableandCreditDepartmentseachconsistofonefulltimeemployeeplusoneCRSMstudentworkerandareresponsibletomanageover1,000vendorsand7,000customers.

Duties

AccountsPayableMatching–Thestudentworkerisresponsibletoensuretheaccuracyofcheckrunsexceeding150checks.Foreachcheckremittancethestudentverifiesthematchinginvoiceitems,pricesandextendedamounts(3waymatch).Thecheckarethenplacedwiththeassociatedremittancedocumentintheassociatedcompanyenvelop,manytimeswithmultipleotherremittances,formailing.Copiesofeachcheck,POorbillingstatementarethenfiledintotheappropriatevendorfile.FreightClaims–Ininstanceswhereacustomergoodsshippedweredamagedthestudentworkerinvestigatestheclaims.Proofofdeliverydocumentsarerequestedfromtheshippingcompanyand,alongwithanynotes,adeterminationofthevalidityoftheclaimismade.Aclaimformiscompletedbythestudentincludingtheinvoice,freightbillnumber,notesastodamageditemsincludingaformuladeterminingtheassociatedfreightcharges.Thentheformissenttotheshippingcompanyforresolution.CreditApplications–Prospectivecustomersareresearchedtodeterminetheircreditworthiness.Thestudentworkerinputscompanydataintoareferencerequestformandsendstheformtoeachreferencecompany(typically3to5referencecompaniespercreditapplication).Thestudentthentracksthestatusofreferencerequestsandre-sendsformsarenecessary.Deductions-Ininstanceswhereacustomerhasshortpaidaninvoiceortheitemsshippedwerelessthantheamountrequestedthestudentworkerinvestigatestheclaims.Accesstodocumentsontheaccountspayablesystemincludingnotesrelatingtoinvoiceclaimsareenteredwithcreditmemosissuedasnecessary.ValueofCWSPTeam

ThecreditmanagertheCRSMstudentworkerallowsthepersonneltocompletemoreworkandfocusonotherprojects.


Finance-AccountsReceivable–CDWCDWisaleadingproviderofintegratedinformationtechnologysolutionsintheU.S.andCanada.Wehelpour250,000small,mediumandlargebusiness,government,educationandhealthcarecustomersbydeliveringcriticalsolutionstotheirincreasinglycomplexITneeds.AFortune500company,CDWwasfoundedin1984andemploysmorethan7,100coworkers.In2013,thecompanygeneratednetsalesofmorethan$10.8billion.CDWhassponsored8CWSPstudentssinceAugust,2014.

October,2014–CashPostingSupervisor TeamSize–2CRSMStudentWorkers Department–AccountingOperations–AccountsReceivable

TheCashPostingGroupispartoftheAccountsReceivabledepartmentandiscomprisedofeightemployeeswhoareresponsibletoapplyreceivedACHpaymentstotheappropriateCDWgroupandcustomeraccount.Severalhundredemailremittancesarereceivedthroughouteachday.

Keyskills

1. AttentiontoDetail2.InterpersonalSkills3.MSOffice–IntermediatelevelExcelandOutlook

DutiesofStudentWorkers

StudentworkerscompletedafulldocumentretentionauditoftheAccountsReceivablefileroom.Allfilesweresortedbycustomeraccountandthenputinorderoftransactionyear.Fileinformationwasloggedintothedocumentmanagementsystemandstudentsshippednon-currentfilestoanoff-sitefilestoragefacility.

QuarterlyPastDueInvoiceNotificationMailings–studentworkerspreparemailingsofpastdueinvoicelettersquarterly.

TravelandEntertainmentExpenseProcessing-thestudentworkersperformT+Ereportprocessingdutiesincludingthereconciliationofreceiptstoexpensereports,filingofsupportingdocumentsandprocessingofreimbursementcheckstoemployees.

RemittanceProcessing–StudentworkersprocessallincomingelectronicpaymentremittancesreceivedintotheCashPostingGroupemailinboxthroughouttheday.Studentsfirstchangethesubjectlineoftheemailtotheamountreceivedandthenperformadatabaselook-upontheinvoiceinformationtoidentifycustomeraccount.EmailsarethenmovedintotheCDWarchivesystem.

Un-postedRemittanceBacklog–atwoyearbacklogofun-postedpaymentshasbeenclearedbystudentworkerswhoreviewpaymentinformationandthenlook-upremittanceonanExceldatabaseandthenapplytotheappropriateCDWgroupandcustomeraccount.

ShortPayInvoicePhoneCalls–StudentscontactCDWcustomersbytelephonetonotifythemthatinvoice(s)havenotbeenfullypaid.ThestudentsfollowascripttocompletetherequiredinformationandthenforwardtheappropriateformtheCDWtaxdepartment.

ValueofCWSPTeam

ThestudentworkerstimeandeffortinresearchingandclassifyingACHremittancesallowtheeightcashposterstofocusalloftheirtimeonpostingcashdepositsandmakestheentireprocessmoreefficient.


Finance–AccountsReceivableandCollections–KapstonePaperandPackagingCorp.KapStonePaper&PackagingCorp.manufacturespapercontainerandpackagingproducts.Itisalsoengagedinthepaper,packaging,forestproductsandrelatedindustries.Thecompanyreported2012revenueof$1.2billion,hasover2.700employeesandisheadquarteredinNorthbrook,IL.


September,2013–CollectionsandAccountsReceivableManager

Department–Finance/CollectionsandAccountsReceivable



1) DetailOrientation2)SpeedwithAccuracy3)ProblemSolving/Follow-upAbility

Duties-TheAccountsReceivabledepartmentconsistsoffivefulltimeemployees.

Cashreceiptsandcollectionsdailyprocessing

Eachdaythestudentworkerlogsintoabankwebsiteandrunsreportsdetailingthepreviousdaycashdeposits.ReportsarematcheduptocheckcopiesanddistributedtotheappropriateaccountsreceivablepersonforpostingintotheirERPsystem.

DepositsnotabletobepostedtoaspecificcustomeraccountareresearchedbythestudentworkerandwhothenupdatestheappropriatecustomeraccountdatafieldsineithertheAmTecorElixeraccountsreceivablesystem.

Thestudentalsofileschecksrelatedtotheposteddepositsbyvendor.

CollectionsCommunicationswithCustomers

Thestudentworkersendsemailsdirectlytocustomercontactsregardingoverdueinvoicesincludingsupportingdetailsuchasstatementsandinvoicecopies.

ValueofCWSPTeam

TheCollectionsandAccountsReceivableManagerstatestheirCRSMstudentworkeraddressestier2dutiesandprojectswhichsavestimeforthefulltimestaffandallowsthemtofocusonmorestrategicandhigherpriorityprojects.Themanageralsomentionsthatthedaysonwhichtheirstudentworkerisintheofficeareatreatfortheentirestaffandshemostenjoysperformingamentoringroletothestudent.


Finance–CreditDepartment–Hollister,Inc. HollisterIncorporatedisaglobalcompanythatdevelops,manufacturesandmarketshealthcareproducts,servicingover90countries.Hollister,Inc.isheadquarteredinLibertyville,ILandemploys2,400peopleandhassponsoredateamoffourCRSMstudentworkerssince2013.

November,2015–Supervisor,TreasuryandCredit

JobTitle–CreditandCollectionsClerk

Keyskills–CommunicationswithaCustomerServiceOrientation,ComputerAptitude,BusinessKnowledge


Hollister’screditdepartmentiscomprisedoffourfulltimeemployeesplusoneCRSMstudentworkerandservicesover2,500commercialcustomers.

Duties

IncomingEmailBoxMonitoring-Thestudentworkerchecksthecreditdepartmentgroupemailboxforincomingcorrespondencerelatedtocustomerpayments,deductionsandstatements.

DeductionsResearchandProcessing–Customersincomingemailsrequestinginvoicedeductionsareresearchedforvalidity.ThestudentworkeraccessestheSAPFImoduleandresearchesthecustomeraccountinquestion.Withinthecustomernumberexistshistoricalinvoicesandthestudentworkerhasbeentrainedtoviewtherelatedinvoicesincludingshippingdocuments.ThestudentupdatescommentsinSAPandthenemailsthecustomerregardingthestatusoftheirdeductionrequest.Typically,proofofdeliveryisprinted,scannedandemailedoriftheinvoicenotedshortshipmentsthestudentwillIDtheSKUsthatwerenotshippedand/orreturnedandthencalculatethedeductionandentercommentsintoSAP.Finally,thestudentworkerrepliesviaemailtothecustomertoexplaintheresultoftheinvestigationandincludesupportingdocuments.

CreditMemos–CreditmemosareviewedinSAPanddisposition/updatesarerecorded.

InvoiceRequests–Customersemailquestionsregardinginvoices.ThestudentworkeraccessesSAPtopulluptheinvoicesinquestionthenprint,scanandemaildirectlytothecustomerpertheirrequest.

ValueofCWSPTeam

TheTreasuryandCreditSupervisorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimestafftofocusonhigherpriorityprojects.Thistimesavingisvaluabletothecreditdepartment.


Finance–CreditDepartment–Rust-OleumRust-Oleumisaleadingmakerofprotectivepaintsandcoatingsforhomeandindustryuse.Itwasfoundedin1921byRobertFergussonafterhenoticedthatrawfishoilspilledonrustymetaldecksstoppedcorrosionfromspreading.Rust-OleumCorporationisheadquarteredinVernonHills,ILwithestimatedrevenuesinexcessof$200millionand1,100+employees.

Rust-OleumhassponsoredaCWSPstudentteamsince2005.

April,2013–AssociateManagerReporting&ClaimsAudit

Keyskills-StrongCommunications,DataAccuracy,MSExcel-Intermediate


Department–CreditandFinance

CoreDuties

Documentprepforcreditmemos–returnedproducts.CreditmemosarethenscannedintoRust-Oleum’sERPsystem.

Documentprepfor1099mailings

EnterleaseandassetinformationintotheRust-OleumleaseDBsystem

ValueofCWSPTeam

TheManageroftheCreditdepartmentstatestheCRSMstudentworkerperformsworkontier2workthatfreesupthefulltimestafftofocusonhigherpriorityprojects.


Finance–CashAccounting/TranslationServices–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$7billionwith18,500employees.

GraingersponsorstwoteamsoffourCWSPstudentsandhavebeenaCRSMbusinesspartnersince2008

2/24/2012–StaffAssociateintheCashAccounting,Grainger

Keyskills–SpanishtoEnglishtranslationofwrittencommunications,IntuitiveuseofComputerApplications,JournalEntryProcessinginSAPandExcel,AttentiontoDetailandAdherencetoPoliciesandProcedures

Department–CashAccounting


TheCashAccountingDepartmentconsistsofasevenemployeeteammembersplusarotatingteamofthreeCRSMCWSPstudents.ThethreeCRSMCWSPstudentsperformaccountingdutiesinseveralareasdetailedbelow:

InvoiceResearchandEntry

EachstudentisresponsibletoverifywhetherincomingChinainvoiceshavebeenpreviouslypaidbyaccessingGrainger’sSAPsystem.UponverificationtheyentertheinvoiceinformationintoanExcelSpreadsheet.

StudentsmakejournalentriesusingtheSAPsystemand“park”theentries.TheentryisreviewedtoensuretheirworkisaccurateandthenpostedbyaCashAccountingstaffmember.

BalanceSheetJournalEntries

TheCashAccountingdepartmentisresponsibletoenterjournalentriesrepresentingexpenses,payablesandreceivablesfor600subsidiaries/profitcenterswithdirectimpacttoGrainger’sbalancesheet.ThestudententersjournalentrydataintoSAPand“parks”theentry.Theyprintacopyoftheentryandassociatedsupportdocumentsandsignthedocument.Subsequently,theoriginatorreviewsandsignsoffontheaccuracyofthedataentryandthentheCashAccountingSupervisoralsosignsoffand“posts”thejournalentryinSAP.Everyjournalentryissubjecttoauditandthereforethesignatureandsign-offprocessateverystepoftheprocessiscrucial.

LatinAmericaSubsidiaryFinancialStatementTranslation

TheCashAccountingdepartmentalsomaintainsadatabaseofExcelspreadsheetsfortheirLatinAmericasubsidiaries.SouthAmericanvendorssubmitSpanishlanguagepaperbasedfinancialstatementstotheCashDepartment.TheSWdPstudentteamscanstheseSpanishlanguagestatementsandcopiesthecreateddocumentintoanExcelspreadsheetusingthesamedocumentformattingastheoriginal(spacing,highlighting,charactertypemustmatch).TheCRSMstudentthentranslatestheSpanishcontentintoEnglish(usingGoogleTranslationforsupport)andcreatesaword-for-wordtranslationintotheEnglishlanguagetaboftheExcelfile.TheendresultisthatGraingeremployeesorauditorscanresearchsubsidiaryfinancialstatementscontainedinthisdatabaseofExcelsheetsineitherSpanishorEnglish.


HealthandDentalClaims

Grainger’shealthanddentalplansareselfinsured.ACRSMstudentworkerisresponsibletoenteronaweeklybasisthehealthanddentalclaimpaymentsoriginatingfromtheTreasurydepartmentofGrainger.Lineitemdataentryincludesamount,plantype,amountbygroupandclaimtypethatarecontainedinthedetailofeachwiretransferdocument.ThedataentryisperformedinalargeExcelspreadsheetthatlinkstosixadditionalExcelspreadsheetsandmustmatchtothetotalcontainedonGrainger’smonthlycashmemo.

StorageFileRetention

StrictadherencetothedepartmentdocumentpolicyisrequiredduetotheconfidentialandsensitivenatureofdocumentshandledintheCashAccountingdepartment.Periodically,theCRSMstudents“cleanout”thefilesstoredonthepremisesandinadherencetothedocumentpolicy,recordandboxthepaperdocumentsforoffsitestoragelocationsincludingenteringdataintoauditlogs.Theauditlogsareretainedandreferredforrecall,ifneeded.

ValueofCWSPTeam

In2009thelossofonestaffmember(withoutreplacement)meantthedepartmentstruggledtokeepupwiththevolumeofwork.TakingintoaccountthelearningcurveoftheCRSMstudentsandthefourworkday(perweek)coverageprovidedbytheCRSMteamthesupervisorstatesthattheCRSMhasassumedsomeoftheresponsibilitiesandthelossofthestaffmemberisnolongerfelt.BarbaraalsostatesthatthestudentsaretreatedasequalmembersoftheteamandparticipateinvariousinternalemployeeBusinessResourceGroups(i.e.Latinos,AfricanAmericans,Women,etc.),teammeetings,workoutings,etc.notmadeavailabletoadultcontractorsatGrainger.


Finance–PlanningandAnalysis–CVSHealth CVSHealth(formerlyCVSCaremarkCorporation)isaleadinghealthcareproviderinfourmainareas:CVSoperatesover7,800CVSPharmacystoresisapharmacybenefitmanager,operatesmailorderandspecialtypharmacies,aretail-basedhealthclinicandanonlinepharmacy. CVSHealthhasanoperationscenterandcorporateofficesinNorthbrook,ILandhassponsoredateamofthreeCRSMstudentworkersstartingin2015.

January,2016–Sr.FinancialConsultant,FP&A

Keyskills–InterpersonalCommunications,AttentiontoDetail,MSExcel–AdvancedLevel


TheFinancialPlanningandAnalysisgroupconsistsofapproximately25fulltimeemployeeswhoprovidereportingandanalysisforthepharmaceuticalbenefitmanagementservicesdivision.

Duties

DrugResearch/Reporting–SpecialtyMedicines–VariousdrugsofinteresttotheFP&Agroupareresearchedusingtheinternettodocumenthowadrugisadministered,themanufacturer,costs,etc.InformationisenteredintoanExcelfileandsharedwiththeproposalsgroupemployees.

CompetitorAnalysis–Financialsitesandmainstreammediaaresearchedforimportantevents/featuresonCVScompetitors.AnewsupdateisdistributedtotheFPAgrouponaperiodicbasis.

TrainingBinder/EmployeeManualUpdates–Thestudentworkerperformsupdatestothedepartmentemployeemanual.Areasoffocusincludegroup/departmentorganizationcharts,researchinganddefiningindustrykeywords,group/departmentmissionstatementsandotherrelatedmaterialsthathelporientnewemployees.

ReportTemplateUpdates–WeeklyupdatestoExcelreportingtemplatesareupdatedwithCVSdatasuchasrevenuetrendandexpensetrendinformation.TheseupdatedtemplatesareusedbytheFP&Ateammemberstocreatevariousreportsandanalysis.

ValueofCWSPTeamTheSr.FinancialConsultantstatesthatheCRSMstudentworkerisavaluableassettotheFP&Adepartmentteambyprovidinghelponprojectswherenoresourcesareavailabletobeassignedortospeeduptheprojectduration.


Finance-ProposalsGroup–CVSHealth CVS Health (formerly CVS Caremark Corporation) is a leading healthcare provider in four main areas: CVS operates over 7,800 CVS Pharmacy stores;[5] is a pharmacy benefit manager, operates mail order and specialty pharmacies, a retail-based health clinic and an online pharmacy, CVSHealthhasaregionalfacilityinNorthbrook,ILandhassponsoredateamofthreeCRSMstudentworkersstartingin2015.

January,2016–SeniorManager,StrategicProposalManagement

Keyskills–Critical/AnalyticalThinking,InterestinHealthcare,MSOffice-IntermediateLevel


TheClientFinancialProposalsgroupconsistsofapproximately40fulltimeemployeeswhoprojectmanagethecreationanddeliveryofresponsestoclientrequestsforproposals(RFPs)inthepharmaceuticalbenefitmanagementservicesarea.

Duties

RecordsManagement–ClientssubmitCDsofdatarelatedtotheirbusinesseswhicharerequiredtobekeptforsevenyears.Thestudentworkercategorizedover200CDsandenteredthemintoanExcelsheetincludingclientID,date,typeofinformation.ThisExcelsheetisusedtoensuretheabilitytofindclientdatainanefficientmannerandalsotodeletedatawithinthedocumentpolicy.

PracticeQuestionnaireFormatting–NewemployeesareprovidedasampleRFPcompiledfromvariousclientRFPsasameanstocomeuptospeedonCVSHealthpracticesandcapabilitiesinbenefitsmanagementservices.ThestudentworkeraccessedtheCVSrecordslibrarytocopyresponsesfromtheRFPlibraryintotheassociatedpracticequestionnairewiththeassociatedformatting.

ProjectCatalog–PreviousprojectssuchasSOPsarestoredonasharedriveaccessedbyproposalgroupemployees.ThestudentworkercatalogedalltheexistingprojectsbyenteringindexinformationabouteachprojectintoaWorddocument.Thisdocumentservesasancatalogtomakefindingandaccessingtheinformationeasierfortheemployees.

SpecialTopicResearch–Thestudentworkerhasresearchedspecialtopicssuchastheso-calledCadillactaxusingbothinternalCVSdatabasesandoutsideresourcestobetterunderstandthehealthcareindustryandspecialtopics.

ValueofCWSPTeamTheSeniorManager,StrategicProposalManagementstatesthatTheCRSMstudentisavaluableassettotheproposalsteambyhandlingprojects/dutiesthatallowfulltimeemployeestofocusonhigherlevelprojects.


HumanResources-Benefits–DiscoverFinancialServices DiscoverFinancialServices(DFS)isadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.

DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.DiscoversponsorsfiveteamsofCRSMstudentworkersstartingin2012.

November,2015–BenefitsCoordinator

Keyskills–AttentiontoDetail,Listening,IndependentWorker


DFSRewardsDepartmentconsistsof60employeesincluding10onthebenefitsteam.Theyareresponsibleforallaspectsofemployeeandexecutivecompensation,payroll(includingpayrollsystems)andsharedservices,.

Duties

HealthcareEducationToolUserTesting–Thestudentworkerwaspartofateamthatperformedusabilitytestingofanewonlineeducationalapplicationcoveringmedical,dentalandFSAsubjects.NewHireFolders–Thestudentworkercreatesnewhirefoldersforincomingemployees.Thereareseveraldocumentsrequiredforeachemployeeandtheyvarydependingonthedepartmentandlevel.OnsiteHealthClinicsIntake–WorkwithnursepractitionerstoadministerhealthevaluationformstotheDFSemployeebaseduringthehealthclinics.BenefitsFair–PlanandadministerannualbenefitsfairsforDFSemployeesheldatvariouslocations.Thestudentworkershipsmaterialstoupcomingcliniclocations.Also,helpswiththeplacementandset-upofvendorboothsandrelatedmaterialsforbenefitsfairincluding13healthcarevendorsandattendedbyover400employees.ValueofCWSPTeamTheBenefitsmanagerstatesthatTheCRSMstudentisavaluableassettotheBenefitsteambyhandlingprojects/dutiesthathelpthefulltimeemployeestofocusonhigherlevelprojects.


HumanResources-CampusRecruitingandTalentAcquisition–DiscoverFinancialServicesDiscoverFinancialServicesisadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.

DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.

DiscovercurrentlysponsorsfourteamsofCRSMstudentworkerssincebeginningin2012withasingleteam.

September,2013–ProductionServicesManager

Keyskills–OutgoingPersonality,AttentiontoDetail,IndependentWorker,StrongCommunicationSkills


TheDFSTalentAcquisition–CampusRecruitingteamiscomprisedof20fulltimeemployeesthatrecruitpotentialemployeesandprocessincomingemployeesthroughvariouschannelsincludingholdingcareerfairs,teachingresumeskills,newemployeeorientation/trainingsessionspluseventsforcollegeinterns.

Duties

• ProspectiveEmployeeFileImaging:EachCRSMstudentworkertakesresumescollectedatcareerfairsattendedbyDFSrecruitingstaffandscanthemintoaXeroxMTPdocumentmanagementsystem.

• FilecompletedemployeeI-9forms• Processjobcandidatetravelexpensereimbursementclaims.• PerformdataentryintothePeopleFluenthumanresourcessystem• PerformdatacomplianceauditsofthePeopleFluentsystemtoensuredataisaccurate

ValueofCWSPTeam

TheServiceCenterManagerstatesthatthestudentsaddresstiertwoprojectswhichallowsthefulltimestafftofocusonhigherpriorityprojectsandhaveeliminatedabacklogofprojectsrelatedcomplianceinthedepartment.


HumanResources-ServiceCenterOperations–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorsfiveteams(20studentworkers)andfirstpartneredwithCWSPin2007.

September,2013–ServiceCenterOperationsManager

Keyskills–ProfessionalAppearance,AttentiontoDetail,IntermediateMSOffice:Excel,WordandPowerpoint


TheAbbottservicecenteroperationsteamiscomprisedof5fulltimeemployeesthatperformhumanresourcesservicefunctionsfallingoutsidethetraditionalbenefitsandcompensationdepartmentresponsibilities.TheclientsareallnewandexistingAbbottemployees,recruitingpersonnel,thelegaldepartmentandemployeerelations.

Duties

EmployeeFileImaging:EachCRSMstudentworkerhasworkedonaprojecttodigitizealargevolumeofpaperdocumentsintoaRIMSrecordsmanagementsystem.Thisprojectinvolvedover10,000paperbasedfiles.Eachstudentwasresponsibletoproperlyprepbatchesofpaperdocumentsfilesbyinsertingbarcodedseparatorsheetsatthebeginningofeachdocument(adifferentbarcodevalueisusedforeachdocumenttype).Currently,studentsscanincomingdocumentsandreplacethemintotheiroriginalfolders.Teammembersthenreviewthebatchesofdocumentsforqualitycontrolandaccuracybeforereleasingtheelectronicdocumentstotherecordsmanagementsystem.

NewEmployeeOrientation:EachstudentworkerassiststheServiceCenterNewEmployeeOrientationCoordinatorwithweeklydeliveryofnewemployeeorientationsessions.Thestudentsprint,sortandpackageallhand-outmaterialspriortotheorientationsessions.Thestudentsperformhostdutiesforattendees.Theirrolerequiresthemtogreetattendees,confirmtheiridentity,handouttheappropriatedocumentsforbothAbbottemployees.Thestudentsinterfacethroughoutthesesessionswithallnewemployeesincludingseniormanagement.

Futureprojects/tasksinclude:

RecruitingExpenseReimbursement:StudentworkerswillbetrainedinthefutureontheuseofAbbotsTaleoRecruitingtoassistwiththelookupofnewhireinformationrelatedtoexpensereimbursement.

ValueofCWSPTeam

TheServiceCenterManagerstatesthatthestudentsaddresstier2projectswhichallowsthefulltimeemployeestofocusonhigherpriorityprojectsandalsoreducethebacklogofworkinthedepartment.



HumanResources,SupplyChainCompliance,Legal,SalesAdministration–ACCOBrandsUSAACCOBrandsUSAisaleadingsupplierofbrandedofficeproductsacross100countries.TheCompanydesigns,develops,manufacturesandmarketsavarietyoftraditionalandcomputer-relatedofficeproducts,supplies,bindingandlaminatingequipmentandrelatedconsumablesupplies,personalcomputeraccessoryproductsandpaper-basedtimemanagementproducts.ItsbrandsincludeGBC,Kensington,Quartet,Rexel,Swingline,WilsonJones,Marbig,NOBOandDay-Timer.Revenuesexceed$2.1billionandthecompanyemploys3,800people.

ACCOhassponsoredateamofCRSMstudentworkerssince2004.

Keyskills–IndependentWorker,Flexibility/ProjectOrientation,TimeManagement


Departments–HumanResources,SupplyChainCompliance,LegalandSalesAdministration

HumanResourcesDepartmentduties:

• Create,collate,assembleanddelivernewhirekitsfornewACCOemployees• OnlineresearchofUScollegesforACCOrecruitingpurposes

Legaldepartmentdutiesinclude:

• Performtrademarkinfringementsearchesontheinternetandreportandcompanies/productspotentiallyinfringingonACCOintellectualproperties.

• ScreenproposednewproductsthroughcompetitivescreeningforproductnamesthroughGoogleandeBay.

• Updatetrademarkrenewaldatesoninternaldatabase.• Checkthatallprinters/copies/faxmachineshavesufficientpaper/tonerandworkingcorrectly.

SupplyChainComplianceduties(alldocumentsandmaterialsarehighlyconfidential):

• AssistwithsocialaccountabilityauditsofACCOsuppliers.• Createsupplierauditscorecarddatabaseandscorecardsencompassingover300foreignsuppliers• UtilizeadvancedExcelfunctions(i.e.vlook-ups)• Transferandorganizesupplierauditdocumentsfromemailformatontoashareddrivefordocument

retention• CreatesecuritymanualsforACCOdistributiontrainingsessions


SalesAdministrationdepartmentduties:

• Paybillsonlineforavarietyofproducts/services• ManageFedExshipping–includesonlineaccountaccesstoinputdata,printshippinglabels,stage

letters/packagesanddoublecheckagainstanexcelfileforaccuracy.Typesofshippedgoodsincludeawards,books(whicharecollatedandassembled)andvariousmailers.

ValueofCWSPTeam

TheCorporateRecruiter(whomanagestheCRSMteamatACCO)statesthatwithouttheSMdPstudentteamtheycannotkeepupwiththeamountofworkresultinginbacklogs.TheCRSMstudentsfreeuptimeforACCOstafftoconcentrateonhigherpriorityprojects/tasksandreducetheamountofovertimehoursincurredbyACCOdepartments.


HumanResources–KapstonePaperandPackagingCorp.KapStonePaper&PackagingCorp.manufacturespapercontainerandpackagingproducts.Itisalsoengagedinthepaper,packaging,forestproductsandrelatedindustries.ThecompanymanufacturesandsellsunbleachedKraftpapers,linerboardsandsaturatingKraftandunbleachedfoldingcartonboards.ItsholdspapermillsinRoanokeRapids,NorthCarolinaandCharleston,SouthCarolina.Thecompanyreported2012revenueof$1.2billion,hasover2.700employeesandisheadquarteredinNorthbrook,IL.


Department–CorporateHumanResources


ThecorporatehumanresourcesdepartmentconsistsoffivefulltimeemployeesplusateamofoneCRSMstudentworker.


1. Accuracy

2. IndependentWorker

3. MicrosoftWordandExcelskills–IntermediateLevel

Duties

• TheCRSMstudentworkerisinvolvedwithatransitiontoanewERPsystematKapstone.ThestudentisinvolvedindatavalidationandauditingreportscomparinginformationonboththeoldandnewHRsystems.

• ThestudenthasbeentrainedandhascredentialstoutilizetheUltiProHRsystem• InUltiprosystemthestudentisresponsibleforcompanyemployee’ssecurityset-upandadministration

byassigninguserrolesandgroupsasapprovedbymanagement• Performsad-hoclook-upsandvalidationsoninformationcontainedintheHRandPayrollsystems

includingmanagementofalistofterminatedandcurrentemployees• ResponsibletofilecompletedI-9formsandaccompanyingdocuments

ValueofCWSPTeam

TheCorporateHumanResourcesAdministratorstatesthatTheCRSMstudentworkeraddressestier2dutiesandprojectsandallowsthefulltimestafftofocusonhigherpriorityprojects.


HumanResources/EmployeeBenefits-MacLean-FoggMacLean-Foggisaleadingdistributerofhighperformancefastenerandcomponentsystems,forgings,precisionmachinedparts,suspensionandtransmissioncomponents,connectorsandinsulatorstotheautomotive,truck,trailer,off-roadvehicles,recreationalvehicles,farmequipment,militaryvehicles,andaerospacemarkets.Annualrevenuesin2011exceeded$800millionwithover4,500employees.MacLeanFoggislocatedinMundelein,IL.

MacLeanFogghassponsoredateamofCRSMstudentssincethe2004/2005schoolyear.

March,2014–HRISandBenefitsCoordinator

TeamSize–1CorporateWorkStudyProgram(CWSP)StudentWorker

Department–HumanResources

KeySkillsRequired–

1. MSExcel–Intermediate2. AttentiontoDetail/Organized3. ProfessionalAppearanceandMannerisms4. TeamPlayer

Duties/Projectsincludethefollowing:

COBRAReimbursementCheckProcessing–ThestudentisresponsibletotrackCOBRAreimbursementsforeachformeremployee.ReceivedCOBRAreimbursementchecksareenteredintoanExcelspreadsheet.Theindividualsaremarkedaspaidandtheamountiscreditedtotheappropriatedivision.COBRAAudittracking–Thestudentworkerauditsreviewsexistingfilestoensureallrequireddocumentsarepresentandmarksfilesasopenorclosedinaccordancewithrecordpolicies.RecordsManagement–Asayear-endprocessthestudentperformsrecordsretentionprocessesinaccordancewithMacLean-Fogg’sretentionpolicyinordertoprepareforthenewyear.Theeligiblefilescoveringseveralareasareremovedfromtheirrespectivefiledrawersandputintostorageboxestobeindexedandmovedtoanoffsitestoragefacility.Newfilesandjacketsarecreatedinpreparationfortheupcomingyear.Thefileareascoveredinclude:

• HumanResources• 401K• Payroll• AccountsPayable


401KAdministration–Thestudentassistswithmanagementandfilingofcompany401Kprogramfilesinthefollowingways:

• CollatesOpenEnrollmentcollateralandsendstoemployeesintheirappropriatedivisions• ReceivesandfilesChangeofBeneficiaryformsincludingcontingencies(???)• Receivesandfilesaddresschange/contactchangeforms• Alphabetizesall401Krecordsforallemployees

MonthlyNewsletterAdministration–Responsibletomakechangeofaddressrequestsforbi-monthlycompanynewsletter.

EmployeeKeyContactandResponsibilitiesListAdministration–Updatesacompany-widelistofkeyemployeeareasofresponsibilityandcontactinformation

Value–TheHRISandBenefitsCoordinatorstatesthattheCRSMstudentaddresses“tier2”projectswhichfreesuptimeforthecoordinatortofocusonstrategicplanningandhigherpriorityprojects.


HumanResources–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGroupsponsorsateamoffourCWSPstudentworkerssince2013.January,2015–HRGeneralistKeyskills

4. Proactivityinrespecttodeadlines5. AttentiontoDetail6. InterpersonalSkills7. MSOffice–ExcelandWordIntermediateLevel

Department–HumanResourcesTeamSize–1CRSMStudentWorkerDuties

TheCRSMCWSPstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:

• PerformdocumentprepandscanofconfidentialHRdocumentsintoeRecruitHRISsystem

• Createnewemployeeon-boardingandbenefitfolders

• Reviewemployeesubmittedformsforcompletenessandaccuracy

• Uploadbenefitfilesto3rdpartyvendorsecurewebsite

• Auditemployeefilesforcompliance

• Dataentryasnecessary

• Servesasback-upreceptionistforoffice

ValueofCWSPTeamTheCRSMstudentworkerworksontiertwoprojects/tasksallowingfulltimeemployeestofocusonhigher

priorityprojectsandstrategicplanning.


HumanResources/TalentAcquisition–DiscoverFinancialServices

DiscoverFinancialServices(DFS)isadirectbankingandpaymentservicescompany.It’stwomainsegmentsincludeDirectBankingandPaymentServices.ThedirectbankingincludestheDiscoverCardplusvariousloanproducts.ThePaymentServicesincludesthePulse,DinersClubandothercardsissuedontheDiscovernetwork.

DiscoverFinancialServicesisheadquarteredinRiverwoods,ILandemploys13,000peoplewithapproximately$9billioninrevenue.DiscoversponsorsfiveteamsofCRSMstudentworkersstartingin2012.

November,2015–StrategicTalentSourcer

Keyskills–Adaptability,AttentiontoDetail,InterpersonalCommunications


DFSTalentAcquisitiondepartmentiscomprisedof35fulltimeemployeesincludingfourinthecomplianceteam.

Duties

NewEmployeeDocuments–

ThestudentworkerisresponsiblefortheaccuratefilingofnewemployeedocumentsincludingW-4andI-9formsplusrelateddocumentation.Also,thestudentworkerensuresthatduplicatedocumentsdonotexist.

TalentAcquisitionTemplateUpdates(MSOffice)–

ThevarioustemplatesforWordandPowerPointfilesareupdatedperiodicallytoensureaconsistentlookforallpresentationsandWordfilescreatedbyTalentAcquisitionemployees.

ComplianceTermsanddefinitionswereresearchedbythestudentworkertoprovideconsistencyintheuseoftermsacrossthetalentacquisitionteam.ValueofCWSPTeamTheStrategicTalentSourcerstatesthatTheCRSMstudentisavaluableassettothecomplianceteambyhandlingprojects/dutiesthathelpthefulltimeemployeesincompliancetofocusonhigherlevelprojects.


HumanResources/Recruiting–AdvancedGroupAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.AGwasstarted25yearsagoandnowhasfourlocationsintheChicagoarea. AdvancedGroupsponsorsateamoffourCWSPstudentworkerssince2013.January,2015–StaffingCoordinatorKeyskills

1. AttentiontoDetail2. Reliability3. InterpersonalSkills4. MSOffice–ExcelandPowerpoint–IntermediateLevel

Department–RecruitingOperationsJobTitle–OperationsAdministration/RecruitmentCoordinatorTeamSize–1CRSMStudentWorkerTheoperationsteamconsistsof15recruitersandsalesdirectorsand250associatesworkinginthefield.Duties:TheCRSMCWSPstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:

• Intakeprocessofincomingcandidates–check-indataentry/notifyrecruiter

• Creates“careerclips”withcandidates–explainprocess,record60secondclip,

• CompletesI-9andeVerifyprocess(trainedineVerify)–compliance–uploaddocsintoeRecruit

• Assistincompilingbenefitpacketsfornewhires

• DataEntryanduploaddocumentsintotheeRecruitSystem

• CreateNewstartbags+clientbagsandSuperstarbags

• ShadowSeniorRecruiterduringvariousmeetingsandprojects

ValueofCWSPTeamTheCRSMstudentworkerworksontiertwoprojects/taskswhichallowsfulltimeemployeestofocusonhigher



HumanResources–PotashCorpPotashCorpistheworld’slargestfertilizercompanybycapacity,producingthethreeprimarycropnutrients:potash(K),nitrogen(N)andphosphate(P).PotashCorpreportedinexcessof$8billionrevenuesandover5,700employeesinfiscal2012. PotashCorphassponsoredateamofCWSPstudentsstartingAugust,2013.

January,2015–Manager,OfficeAdministration

Keyskills–AttentiontoDetail,InterpersonalCommunications,IndependentWorker

Department–HumanResources TeamSize–1CRSMStudentWorker

Thecorporatehumanresourcesdepartmentiscomprisedoffourfulltimeemployeesandisresponsiblefortosupport200employeeslocatedintheNorthbrookcorporateheadquartersplusprovidesservicesimpactingall5,300employeesworldwide.

ProjectsAndDuties

ConsolidationofJobDescriptions–Thestudentworkerisresponsibletoconsolidatethejobdescriptionscomprisingall5,300employeesandfilingontoacentralserver.Previously,severaljobdescriptiontemplateswereutilizedandthestudentworkerisconvertingalljobdescriptionsontoasingleformat.

RecordsManagement–ThreeyearsofemployeefileshavebeenreviewedwithreviewsgreaterthanthreeyearsoldsenttooffsitestorageincompliancewiththestatedrecordpolicyintheHRdepartment.

Mailings–Periodically,thestudentworkerutilizesMSExcelfilesandWordformletterstocreateandrunmailmergesthatwillprintletterstosegmentsofemployees.Thelettersarethenprocessedanddeliveredtoemployeesineitherelectronicorpaperformat.

ValueofCWSPTeam

TheManagerofHumanResourcesstatestheCRSMstudentworkerperformsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojectsandstrategicplanning.


HumanResources–WoodlandFoods WoodlandFoodsisaleadingwholesalespecialtyfoodsfromaroundtheworldincludingmushrooms,chilepeppersandpowders,grains,rice,sundriedtomatoes,andherbsandspices.WoodlandFoodsisheadquarteredinWaukegan,ILandemploys200peopleandsponsorsateamoffourCRSMstudentworkerssince2013.November,2015–Director,HumanResources

Keyskills–BilingualSkills(verbalandwritten),AttentiontoDetail,InterpersonalCommunications

TeamSize–1CRSMStudentWorker.WoodlandFoodshumanresourcesdepartmentiscomprisedofthreefulltimeemployeesplusoneCRSMstudentworker.

Duties

MonthlyInsuranceBillAudit–Thestudentworkerauditsamonthlyreportdetailingallemployeebillsrelatedtomedical,dentalandvisioncare.Thestudentcomparesthebillingdataagainstadatabasedetailingemployeedeductibles,co-paysandthetypeofplanelectionseachemployeehaschosen.DiscrepanciesareenteredintoanExcelsheetforfurtheraction.OpenEnrollmentProcessing–Thestudentworkerperformscompliancechecksduringtheemployeeopenenrollmentprocesstoensureallemployeesareaccountedforandenteringappropriatedataintothebenefitsdatabase.ThestudentworkeralsoattendsemployeemeetingsandpeoplebyexplainingbenefitsandtranslatingbetweenEnglishandSpanishwithemployees.NewEmployeeOnboarding–Foreachnewemployeenewbindersarecreatedincludingthevariousrequiredfoldersformedicalandseveralotherformsrequiredofeachnewemployee.Also,thestudentworkerorganizesalloftheformsanddocumentsneededbyeachemployee(i.e.employeehandbookinsuranceforms,W-4andI-9documents).Inventory–PerformsregularcheckoftheinventorylevelsofvariousWoodlandwear(i.e.fleecejackets,shirts,etc.)andHRitemsofferedtoemployees.Thestudentworkeropensboxesandmanagesdisplaysandordersadditionalquantitiesasrequired.MiscellaneousprojectsincludescanningtheHRphonemessageboxforincomingmessagesandroutingtotheappropriateexpertAlso,eventsupportisprovidedthroughcreationofinvitations,surveysandannouncementsthroughcreationofGoogleformsanddistributionviaGoogleDrive.Also,thestudentworkerpostsjobopeningannouncementsandupcomingeventpostersonabulletinboardValueofCWSPTeamThehumanresourcesdirectorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimeHRstafftofocusonhigherpriorityprojects.WithouttheCRSMstudenttheHRdepartmentwouldhireapart-timeemployee.


HumanResources/UniversityRelations–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$7billionwith18,500employees.

Graingersponsors24studentsandhasbeenaCRSMbusinesspartnersince2008

January,2013–UniversityRelationsConsultant


• AttentiontoDetail,InterpersonalCommunications,Intermediate/advancedMicrosoftExcel

Department–TalentAcquisition–UniversityRelations


TheUniversityRelationsdepartmentconsistsof30employeeteammembersplusateamofoneCRSMCWSPstudentworker.

DutiesInternetresearchofcollegesanduniversitiestodeterminethetopschoolsinvariousdisciplineslikefinance,engineering,logistics,etc.Topschoolsarerankedondemographicdataincludingpopulationsize,genderanddiversity.SchoolinformationandrankingsarecreatedusingMSExcel.Employeeapplicationtrackingincludes:

• UseofSAPHRtoaccess,updatedataandtracktheemploymentcandidatescreeningandhiringprocess• ReportingiscreatedtoinsurecompliancewithOfficeofFederalContractCompliancePrograms

(OFCCP)programs• Fileandtrackcandidateofferletters• Preparationforaudits

Preparationforcareerfairsandupdatinginventorycontrolsincluding:

• Equipmentsupplies• Gather,collatepackageandshiprequiredmaterials• Createshippinglabelsand

Clean-up,classificationandorganizationofinventorysuppliesFilingofvariousdepartmentdocuments

ValueTheCRSMstudentworkeraddressestier2dutiesandprojectwhichfreesthefulltimestafftofocusonstrategyandhighlevelprojects.


InformationTechnology–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGrouphassponsoredateamofCWSPstudentworkerssince2013.January,2015–ITDirectorKeyskills

8. BaselevelComputerKnowledge9. TechnicalAptitude10. WillingnesstoAskQuestions

Department–InformationTechnologyTeamSize–1CRSMStudentWorkerDuties

TheCRSMstudentworkerisassignedseveralprojectsandon-goingdutiesdetailedbelow:

• Imagelaptopsfornewemployeesandconsultants.Movefilesfromoneofsixmasterimagetypes,

completeachecklistverifyingcompletenessofimage,testapplicationsanddelivertotherequestor.

• Remotecontrol–configure,correctandtestremotelaptopsviaremotecontrolsoftwaretosolveuser

submittedissuesandproblems.

• Cablingorganization.Intheserverroomthestudenttracedallcablesbackfromaroutertotheir

cubiclelocationandlabeledthecableappropriately.Thisprojectinvolvedwellover100cables.

• Quarterly–updatethemasterimagefoldersincludingupdatestoallapplicationspresent,necessary

configurationchangesandaddnewdigitalsignatureapplication.

• Sharepoint–updatecontentonvariousAdvanceGroupsharepointsites

ValueofCWSPTeamTheITDirectorstatestheCRSMstudentworkerisinvaluabletotheITteamandfreesuptimefromthehelp

deskmanagerbytakingontier2taskssothemanagercanfocusonhigherlevelprojects.


InformationTechnology–Hollister,Inc. HollisterIncorporatedisaglobalcompanythatdevelops,manufacturesandmarketshealthcareproducts,servicingover90countries.Holllister,Inc.isheadquarteredinLibertyville,ILandemploys2,400peopleandhassponsoredateamoffourCRSMstudentworkerssince2013.

November,2015–Supervisor,ServiceDesk

JobTitle–ServiceDeskAssistant

Keyskills–HighlyOrganized,AttentiontoDetail,InterpersonalCommunications


Hollister’sservicedeskiscomprisedofsixfulltimeemployeesplusoneCRSMstudentworkerandisresponsibletosupportthedesktopenvironmentforover2,400employees.

Duties

ValueofCWSPTeam

TheTreasuryandCreditSupervisorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimestafftofocusonhigherpriorityprojects.Thistimesavingisvaluabletothecreditdepartment.

LaptopImaging–Hollisterhasundertakenthereplacementofmanyofitslaptopcomputersthroughoutthecompany.Thestudentworkerisresponsibletoimageeachnewlaptopusingtheappropriatemastercopyandthenperformsusertestingtoensurethatalltheapplicationsarepresentandfunctional.Completedlaptopsarethendeliveredtothecustomer/userandworkswiththepersonface-to-facetoensurethatthelaptopreceiptissatisfactory.

LaptopRe-Imaging–Thestudentworkeralsore-imageslaptopsandthentestsanddeliversdirectlytothecustomer/user.

ServiceDeskCalls–Thestudentworkerlistenstoservicedeskcallsasatrainingexperiencewiththepossibilityoffutureinvolvementwithincomingcalls.

ValueofCWSPTeam

TheservicedeskSupervisorstatestheCRSMstudentworkeraddressestier2projectswhichfreesuptimeforthefulltimestafftoconcentrateonhigherlevelprojectsandstrategicplanning.


InformationTechnology–LakeForestNorthwesternHospital

NorthwesternLakeForestHospital(NLFH)isacommunity-basedhospitalinLakeForest,IllinoisandawhollyownedsubsidiaryofNorthwesternMemorialHealthCare,oneofthenation'spremiereacademicmedicalcenters.The201-bedhospitalisona160-acrecampusinLakeForestandprovidesacomprehensivearrayofinpatientandoutpatientmedicalandsurgicalservices.Thehospitalhas700board-certifiedphysiciansspecializingin90specialtiesonitsmedicalstaff.

NorthwesternLakeForestHospitalhassponsoredaCWSPstudentteamstartinginAugust,2014.

November,2014–ITTeamLead


Department–InformationTechnologyDeskTopSupportTeam

TheLFHITDesktopSupportteamiscomprisedoffiveemployeessupportingtheNorthmarketincluding12medicalfacilitieslocatedinthenorthernsectionofIllinoiscomprising10,000employees.

Keyskills

2. Troubleshooting3. CustomerServiceOrientation4. AnalyticalSkills

CoreDuties

Imagingworkstationsanddesktops

StudentswereresponsibletocompleteaWindows7Migration(fromXPtoWin7)onlaptopstobeusedduringthebroadcastoftheLFHleadershipmeeting.StudentsPatchandconfigureports–IDspeedofportsforaphone,computerand/orprinter.

Troubleshootingoflaptopcommunicationsissuesthatwereoccurringonapproximately15deviceslocatedinthe.ThestudentperformedaninventoryofsoftwareandhardwarecomponentsoneverydeviceintheAcuteCare+Telemetrydepartments.Informationrelatedtothedeviceswasenteredintoaspreadsheet.ThestudentworkerassignedtasksouttoITstaffmembersrelatedtothere-imagingofeachdeviceandthestudentsubsequentlyperformedqualitycontroltestingoneach.

ThestudentsareinvolvedwithalargerWinXPto7Reimagingandupgradingalldesktopsandworkstationsinordertomeetadeadline.


InformationTechnology-RosalindFranklinUniversityofMedicineandScienceRosalindFranklinUniversityofMedicineandScienceisanationalleaderininter-professionalmedicalandhealthcareeducation.Currentenrollmentincludes1,932studentswhoarecompletingadvancedbiomedicalandhealthcaredegrees.TheuniversityislocatedinNorthChicago,IL.

RosalindUniversityhassponsoredaCWSPTeamoffourstudentssince2006.

May,2014-ITHelpDeskSupervisor,RosalindFranklinUniversity

Keyskills–ComputerProficiency(intermediatetoadvanced),IntuitiveUseofComputerApplications,SelfDirection,AttentiontoDetail

Department–InformationTechnology


ThelibraryandcomputerlabatRosalindUniversityhas500computersthatareusedbystudentsandfacilitytoperformtheirclassroomandresearchwork.TheIThelpdeskatRosalindUniversityisresponsiblefortheITsystemsthroughouttheuniversityandmanagesthelibraryandcomputerlabincludingtheperipheralcomponentssuchasprinters.AteamoffourCRSMstudentsperformtaskstoensurethesecomputersareperformingwellandaddressproblemsthatoccur.

OnadailybasistheCRSMstudentsperformvariouschecksonthehardwarethroughoutthecomputerlabincludingrestartingthecomputersandcheckthatprintersareworkingandconsumablessuchaspaperandprintcartridgesarereplacedasnecessary.Theyworkinthecomputerlabandinteractwithpeopleusingthecomputerstodiagnoseandresolveproblemsorquestionsthatarise.Problemscanrangefromhardwaremalfunctionstoapplicationusetocomputerviruses.Thestudentworkersaretrainedtoresolvemostproblemsandescalatethosethatcannotberesolvedimmediately.

Duringtheleaduptoandincludinguniversitywidefinaltestingweeksthecomputerlabusageandassociatedhelpdeskworkloadincreasessignificantly.TheCWSPstudentworkersarealsotaskedtoupdatecomputersbyinstallingvarioussoftwareapplications,enterlicensekeyinformationandlaunchtheapplicationstoensureproperfunctions.

Inadditiontotheirdailymaintenanceandsoftwareapplicationinstallation/testingdutiestwiceayearthestudentworkersalsoperformphysicalcomputerandSmartBoardset-upsincludinginstallationandtestingoftherequiredsoftware.

ValueofCWSPTeam

ThehelpdesksupervisorstatesthatthecurrentCRSMstudentteamisthebesttheyhavesponsored.ThereisastrongpartnershipbetweenRosalindUniversityandtheCWSPatCRSM.


InformationTechnology–Rust-OleumRust-Oleumisaleadingmakerofprotectivepaintsandcoatingsforhomeandindustryuse.Itwasfoundedin1921byRobertFergussonafterhenoticedthatrawfishoilspilledonrustymetaldecksstoppedcorrosionfromspreading.Rust-OleumCorporationisheadquarteredinVernonHills,ILwithestimatedrevenuesinexcessof$200millionand1,100+employees.

Rust-OleumhassponsoredaCWSPstudentteamsince2005.

December,2015–Manager,ClientServices

Keyskills–AttentiontoDetail,SelfMotivation,InterpersonalCommunications


Department–ClientService

TheRust-OleumclientservicesteamconsistsoffourfulltimeemployeesplusoneCRSMstudentworkerandareresponsibleforthemanagementofthedesktop/laptopsystemsforallRust-Oleumemployees.

CoreDuties

HardwareSwaps–Rust-Oleumtechnologyisonathreeyeartechnologylifecycleandeachquarteralistofsystemsthatarerequiredtobeswappedin/outispublished.Thestudentworkercontactsindividualuserstoscheduleatimetochangeoutthecomponents(i.e.desktoporlaptopcomputer,monitorand/orprinter).Assettagsareappliedtoeachcomponentandrecordedintheassetmanagementsystem.

SystemImaging–Neworchangeddesktopand/orlaptopcomputersareimagedfromamastercopy.Theclientservicesteamthentakestheimagedcomputerandperformsadditionaltaskssuchasloadingapplicationsandsecurityprofiles.

AssetManagement–Thestudentworkerisresponsibletoenterincoming/outgoingassetinformationintotheCherwellassetmanagementsystem.Informationincludesassetnumbers,serialnumbersanddatesandlocation.

ValueofCWSPTeam

TheManageroftheClientServicesstatestheCRSMstudentreducestheworkloadofthefulltimestafftofocusonhigherpriorityprojects.


InvestorRelations–WalgreensBootsAlliance WalgreenCo.isaleaderintheretaildrugstorebusiness.Revenuesareinexcessof$72billionwith247,000+employees.

SevenWalgreensdepartmentssponsoratotalof13CRSMstudentworkerssince2004.

4/4/2012–DirectorofInvestorRelations,Walgreen,Inc.


Department–InvestorRelations

Keyskills–MSOffice–AdvancedExcel,Word,Powerpoint,VerbalCommunications–StrongPhoneSkills,andFinancial/StockMarketInterest

Theinvestorrelationsdepartmentiscomprisedoffourpeople(includingtheCRSMstudentworker)andworksverycloselywithWalgreen,Co.seniormanagementtoproducequarterlyearningsstatementstotheinvestorcommunity,provideexecutivebriefingsontopicalresearchandtodealdirectlywithfinancialanalystsandmedia.Theinformationishighlyconfidentialandonlyaportionisreleasedinthepublicdomain.

TheCRSMstudentworkerplaysanintegralroleinpreparationforquarterlyearningsreleases.InthedaysleadinguptoeachreleasedatetheInvestorRelationsteamisprovidingmultipleupdatesonearningsinformationtothemanagementteam.TheCRSMstudentaccessestheThompsonOnedatabasetoresearchchangesinfinancialanalystestimatesimpactingWalgreensandextractsdataintoExcelspreadsheets.Thedataisthenformattedintoreportsformanagementuse.

Also,internalfinancialinformationsourcesareaccessedtoupdatefinancialandearningsdatacontainedinExcelspreadsheetsandPowerPointpresentations.Thisdataisconstantlyupdatedduringthedaysleadinguptotheearningsreleasedateandapremiumisplacedonfastturnarounds.AnotheraspectoftheearningsreleaseprocessinvolvestheCRSMstudentworkeraccessinginternalsourcestoupdateseveralPowerPointslidesthatareutilizedbyseniormanagementintheearningsreleasecalls.ThefinalPowerPointfileisuploadedtotheWalgreens.comwebsiteintheInvestorRelationssection.

Outsideofrecurringeventstheteamspendstimeonad-hocprojectsthatvaryinscopeanddefinition.InoneprojecttheCRSMstudentworkercreatedahistoricalcandlechartspanningtheentirehistoryofWalgreen’sstockpriceannotatedwithsignificantevents(i.e.anewCEO,strategicinitiatives)thatimpactedtheprice.Recenteventsinvolvingindustryalignmentrequiredinternetsearchesofpubliclyavailabledocumentsthatuncoveredquotesfrom“C”levelmembersoftheinvolvedpubliccompanieswhichweresavedtoaWorddocumentforusebyseniormanagement.

ValueofCWSPTeam

TheseniorfinancialanalystontheteamstatesthatduetotheleanstaffandhighpressurenatureoftheInvestorRelationsdepartmenttheCRSMstudentworkerhasbeenthrownintothelineoffire.HehasbeenaskedtodoworkoutsideofthecomfortzoneexpectedofanyoneatthisstageoftheircareerandtheCRSMstudentworkerhasperformedverywellandinmanyaspectsatthelevelofafinancialanalyst.Also,theCRSMstudentworker’sExcelskillsareaboveaverageandgreaterthanthatofthegeneralemployeepopulation.


LegalDepartment–CVSHealth CVSHealth(formerlyCVSCaremarkCorporation)isaleadinghealthcareproviderinfourmainareas:CVSoperatesover7,800CVSPharmacystores;[5]isapharmacybenefitmanager(PBM),operatesmailorderandspecialtypharmacies,aretail-basedhealthclinicandanonlinepharmacy. CVSHealthhasaregionalfacilityinNorthbrook,ILandhassponsoredateamofthreeCRSMstudentworkersstartingin2015.

January,2016–SeniorConsultant,InformationGovernanceandPrivacyOperations

Keyskills–ReadingComprehension,MSExcel–IntermediateLevel,AttentiontoDetail(withfocusonprocesssequencing)


TheNorthbrookcontractsandprivacygroupsconsistofapproximately20full-timeemployeeswhomanagePBMcontractingandprivacygovernanceforCVSHealth.Thestudentworkerspendstimeinbothgroups

Duties

BusinessAssociateAgreement(BA)Review–BAsareanexhibittolargerservicesagreements.ThestudentworkerspendstimeeachworkdayperformingthechecksonBAagreementsincluding:

• Whethertheclientexistsinthemastertrackinglist• Addtheeffectivedate,PagenumberoftheBAAexhibitandchecktheexistenceofvariouscontract

terms(checkoffinExcelfile)

PolicyandProceduresReview–Apolicylibraryisreviewedtodeterminethelastdateofrevision,updatedcontactinformation.AmasterpolicyExcelfileisupdatedforeachpolicyreview.

ContractExecutionTracking–Contractsarereviewedtodeterminewhichparty(CVSortheirclient)istobethefirsttosignacontract.ThecontractpackagesareshippedinaccordancewithinstructionstotheappropriatepartiesandtrackedonandExcelfilethrougheverystepintheshippingprocesstoensurecompliancewithcontracttermsandprocesses.

ContractsCoordinator–Thestudentworkerscansandindexesincomingcontractsandsavestoasharedlibraryofcontracts.Theprocessesbelowarefollowed:

• Nametheimagedfilesinaccordancewithastrictnamingconvention• Ensurethecontractdocumentsarefiledwithinthespecifiedfolderstructure• Mailphysicalcopiesofcontractdocumentstoclients• Createcoverlettertoaccompanycontractmailings• Createshippinglabelsinaccordancewithshippinginstructions• Shipandtrackdocumentpackages• Assistswithloggingandshippingdocumentsforoff-sitestorage

ValueofCWSPTeamRepresentativesfromtheNorthbrooklegaldepartmentstatethatTheCRSMstudentworkerbringsvaluebyreducingthelevelofbacklogworkwhichinturnprovidesadditionaltimefortheSeniorConsultanttofocusonhigherpriorityprojects,andforadministrativestafftomeetdeadlines.


LegalDepartment–DiscoverFinancialServicesDiscoverFinancialServicesisadirectbankingandpaymentservicescompanyheadquarteredinRiverwoods,IL.Sinceitsinceptionin1986,thecompanyhasbecomeoneofthelargestcardissuersintheUnitedStatesandranks#300onthe2012Fortune500..Discoverrevenuesareapproximately$9billionandemploysalmost11,00people.

DiscoverhassponsoredateamoffourCRSMCWSPstudentssince2012.

Dec.2012–Director,LegalOperations

Keyskills–Attentiontodetail,InterpersonalSkills,MSOffice

Department–Legal

TeamSize–4StudentWorkers

Thestudentworkerteamisassignedongoingdutiesaswellasprojectbasedwork.Eachstudentisprovidedtrainingonconfidentialityissues.Someofthebasedutiesandprojectsarelistedbelow:

• Clericalcopyingwithinthelegaldepartment• Paperfilemanagement• CreationofMSExcelfiles

- Containingallsubjectmattersreferencedtotheirassociatedowners- Legalexpenses-legalinvoicesreferencedtotheirexpensetypesandtrackedviabudget

managementreportingsystem• Authoreddeskreferenceguides(howtodocumentation)

ThestudentworkersaretrainedintheuseoftheSerengetimattermanagementsystem.Theirdutiesinclude:

• Addincomingdocumentstoexistingcases• Closecompletedcases• SearchingandcrossreferencingdocumentsfromSerengetitoanoldercasemanagementsystem

ProfessionalDevelopment

Discoverhasinstitutedaprocesswhereonceamontheachstudentworker“shadows”anotherbusinessgroup,includingattendanceatmeetings,tolearnotherareasofthetheirbusiness.

ValueofCWSPTeam

TheCRSMstudentworkersaddresson-goingworkandprojectswithinthelegaldepartmentwhichallowsfulltimestafferstofocusonpriorityoneprojectwork.


LegalDepartment–ForsytheTechnologyForsytheisaleaderindatacentersolutionsandprovidesprofessionalservices,financialsolutionsandITproductsfromalltheleadingITinfrastructuremanufacturersandvendors.Forsytheaddressesallfacetsofthedatacenterincludingstrategicsourcing,ITasaservice,managedservices,securityandmore.Forsythereports$1.2billioninannualrevenueswithover1,000employeesin50locationsintheUSandCanada.ForsythesponsorsateamoffourCWSPstudentworkerssince2013.November,2014–CorporateAttorneyKeyskills

1. AttentiontoDetail2. TimeManagementwithRespecttoDeadlines3. InterpersonalCommunications

TeamSize–1CRSMStudentWorkerDuties-TheCRSMCWSPstudentworkerisassignedtwomainareasofresponsibility:

AnnualReportFilings–Thestudentworkerisresponsibletofileannualreportsineachofthe40+USstates

andCanadianprovincesthatForsytheconductsbusinessin,forthe10entitiesthatcompriseForsythe.The

dutiesinclude:

• Readeachstate’sfilingrequirements

• Completetheannualreportformwiththerequiredcorporateinformation

• SubmitcheckrequeststoAccountsPayable

• AcquirenecessarysignaturesfromForsythemanagement

• Completeallfilingrequirementsaccuratelyandtimely,andupdatedapplicablespreadsheets

FinancingStatement(UCC)FilingswithSecretaryofStateOffices–Thestudentworkerisresponsibleforfiling

new,andcontinuingexisting,UCCfilingstoperfectForsythe’ssecurityinterestinequipmentthatitleasesto

customers.FailuretotimelyorproperlymakesuchfilingscouldresultinForsythelosingitsabilitytocollect

$1M+inequipmentintheeventthatitscustomersdefaultontheirpaymentobligations.

• LearnForsythe’sUCCfilingsoftware-as-a-serviceplatform(CSC)

• ReviewMasterLeaseAgreementstoascertainthefilinginformation,location,etc.

• SubmitfilingsthroughCSC,updateExcelspreadsheets,andsupplementForsythe’sdatabases

• 50+stepsincludedinthecompletefilingprocess

ValueofCWSPTeam

TheCRSMstudentworkerhaseliminatedabacklogoffilingsthatpreviouslyexisted,andhastakenover50%+oftheduties(working1day/week)thateachofForsythe’sformercollegegraduate,full-timeparalegalswouldbeassigned.


LegalDepartment–WalgreensBootsAlliance

WalgreenCo.isaleaderintheretaildrugstorebusiness.Revenuesareinexcessof$72billionwith247,000+employees.

SevenWalgreensdepartmentssponsoratotalof12CRSMstudentworkerssince2004.

November,2013–Supervisor,LitigationandRegulatoryLaw,WalgreenCo.

Keyskills–MSOffice–IntermediateExcel,IntermediateWord,IntermediatePowerpoint,PeopleSkills

Department–LitigationandRegulatoryLaw

TeamSize:3CRSMStudentWorkers

TheWalgreen’sLitigationandRegulatoryLawdepartmentconsistsof26attorneyscoveringCommercialLitigation,TortLitigation,RegulatoryandPharmaceuticalcases.Overall,thereare120attorneysatWalgreen’sinvariousotherdepartments.AteamofthreeCRSMstudentworkersreporttoasupervisorintheTortLitigationgroupandtheyarealsoassignedprojectsamongothergroupswithinthedepartment. CaseFileManagement–CRSMstudentworkersaccessacasemanagementdatabasesystemtocheckthestatusofclosingdocuments.Theyaretrainedtolookfordocumentsthatareexecutedandsecuredanddeterminewhetheracasefileiscomplete.Inthisprocesstheyscanandindexincomingpaperdocumentsandperformdataentrynecessarytochangethefilestatustoclosed.UponreachingclosedstatusthestudentworkersperforminaccordancewithWalgreen’sdocumentpolicyandshredanddisposeofconfidentialdocumentsnolongernecessary.Inadditiontocasemanagementdutiesthestudentsperformworkforotherattorneysonanad-hocbasisthroughoutthedepartment.AsaprerequisiteCRSMstudentworkersarerequiredtocompleteHIPAAandSecuritytrainingcoursesbeforeperforminganyduties. ValueofCWSPTeamTheCRSMteamhelpedtocloseabacklogofcasefilesthatpreviouslyexistedinthedepartment.


Legal–UnderwritersLaboratories ULisaglobalindependentsafetysciencecompanyofferingexpertiseacrossthreestrategicbusinesses:Commercial&Industrial,ConsumerandULVentures.ULreported$1.5billioninrevenuesandover12,500employees.Since2015ULhassponsoredateamoffourCristoReySt.Martinstudentworkers. December,2015–ParalegalSupervisor

Keyskills–InterpersonalCommunications,AttentiontoDetail,WrittenCommunications

Departments–LegalDepartment


TheLegaldepartmentconsistsofapproximately20fulltimeemployeesandisdividedintofourgroups:Corporate,IntellectualProperty,LitigationandContracts.Onestudentworkerisassignedtoeachgroupandthenwillrotatethroughtheremaininggroups.

JobDuties

CorporateFileOrganizationandRe-Location–ThestudentworkerintheCorporateteamisworkingonaprojecttoorganizeandre-locatecorporatedocumentsfromoneofficetoacentralfilearea.Thedocumentsaresortedbyentity(ULhasover100entities)andtypeofdocument(ArticlesofIncorporation,CertificatesofGoodStanding,ResolutionsandBy-lawsandvariouscorporatemaintenancedocuments.

ThedocumentsarethenscannedandindexedintotheULentitymanagementsystem.

IntellectualPropertyFileorganization-ThestudentworkertakesexistingIPdocumentsandsortsbycountryandtrademark.Thedocumentsarethenscannedandindexedforstorageinasharedrive“owned”bytheIPteam.

ThestudentworkerisalsoresponsiblefortheorganizationandmaintenanceoftheofficesuppliescabinetutilizedbytheLegaldepartment.

LitigationFile/SubpoenaOrganizationandScanning–ThestudentworkerintheLitigationteamsupportsfulfillmentofsubpoenas.Thestudenthasbeentrainedtogathertherelatedreportsandcorrespondenceinordertofulfillindividualsubpoenas.EachsubpoenaresponseisorganizedandthenscannedandindexedintomultiplePDFfileswiththeresultingPDFsusedtorespondtorequests.

ContractInventory/Compliance–ThestudentworkerontheContractsteamhascreatedanMSExcelfileandisinputtinginformationregardingallULcustomercontractsandrelatedstipulationssothatasinglemasterdatabaseexists.ThestudentauthoredamemotoallULglobalpartnersrequestingcontractinformationthatistheninputtedintothemasterfile.

ValueofCWSPTeam

Thestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.


MailRoomServices–BaxterInternational,Inc.Aleaderinhealthcareformorethan80years.Baxtermakesmedicaldevicesusedforthedeliveryofintravenousdrugs,andalsoproducesbloodtherapies,surgeryproductsandvaccines..In2011revenueswereapproximately$14Billionandemploys48,500peopleacrosstheglobe.

TheMailServicesandImagingCenterteamsprovideservicesforthe1,700employeesattheHQfacilityspreadoversixbuildings.

BaxterhassponsoredateamofCRSMcorporateworkstudyprogramstudentssince2004.

3/29/2012MailServicesManager–BaxterInternational,Inc.


Department–MailServices,ImagingCenter

Keyskills–MSExcelIntermediate,InternetSearching,WorkIndependentlyandmakedecisions,AttentiontoDetail

IncomingMail-Thestudentsortanddeliverincomingmailtotheemployeesontheirrouteinatimelyfashion.Theylearnmultiplemail“routes”andserveastheback-updeliverypersonwhenanemployeeisout.ThestudentsareresponsibletoactivelyusetheBaxterIntranetdirectoriestoidentifyemployeesmovingin/outoftheHQfacilitylocationsandchangetheirroutesaccordingly.

Out-goingMail–Thestudentworkerprepsandsendsmaterialsinaccordancewithshippingrequirements.AccessingboththeUPSandDHLwebsitestoprocessdeliveriesandprovidetrackinginformationtothepersonsshippingmaterialsarerequiredskills.

Imaging-thestudentworkerintheImagineCenterperformsdocumentcopyingandfulfillmentjobsforvariousdepartmentsintheorganization.

RecordsManagement–boxesofdocumentsareshippedoutforoffsitestorageonadailybasisincludingtheloggingofappropriateinformationonelectroniclogs.ThestudentworkersalsorequestboxesfromoffsitelocationstobedeliveredtotherequestingpartiesintheHQfacilities.

Severalad-hocprojectsareassignedtothestudentworkersincludingthefollowing:

Outgoingletters–over77,000out-goingletterswererequiredtobefoldedpreppedandsentaccordingtoinstructionstolocationsacrosstheUS.

FulfillmentProjects–Over140,000outgoingpatientrelatedmaterialswerefolded,stuffedandshippedoverafourmonthperiod.

ValueofCWSPTeam

TheMailServicesManagerstatesthattheCRSMstudentworkersperformtheirdutieswellandhelpthemailservicesdepartmentmeettheirdailyvolumegoals.Ondaystheyarenotatworktheyaremissed.


Marketing–AnixterInternationalAnixter Inc. distributes enterprise cabling and security products, electrical and electronic wire and cable and fasteners to locations across the globe. From its beginnings in 1957, Anixter has achieved impressive growth and currently has 8,300 employees worldwide and more than $6 billion in revenues annually.

AnixterhassponsoredateamoffourCRSMstudentworkersbeginningin2013.

March,2013–VicePresident,MarketingCommunicationsandVicePresident,HumanResources

Department–IT/Marketing/Procurement/Sales



1. DetailOrientation

2. AffinitytoWebResearchandComputerApplications

3. MSOffice-Excel

The list of projects assigned to the student workers covers a variety of areas including:

• Website: online catalog product data acquisition and website quality assurance • Marketing: database data acquisition, entry and organization • Procurement: government contract research and lead identification via web searching of all

states • Sales operations: competitive Internet market research and data acquisition • Data Analysis of customer naming conventions • Updating Global Account Names and Addresses in mainframe application • Additional ad-hoc projects in a variety of departments and groups.

ValueofCWSPTeam

According to the Director of Marketing for Customer Programs, “The CRSM students jumped right in where I left off on my project, and they were able to complete it in less time than anticipated. When working with the CRSM students, I’ve witnessed a short learning curve and a great desire to be successful in all of the projects they complete.”

The Vice President of Marketing Communications states that integrating the CRSM students into the Anixter environment has been a rewarding experience in many ways. “We are able to give back to the community and watch as the students progress more and more on the projects they are working on each week,” she said. “We are very pleased with both the quality and quantity of work the students are able to handle.”


Marketing/Brand–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$8billionwithover21,000employees.Graingersponsors20CWSPstudentworkersandhavebeenaCRSMbusinesspartnersince20089/24/2012–ExecutiveAssistantinBrand(Marketing)DepartmentKeyskills1.InterpersonalCommunications2.AttentiontoDetail,3.IntuitiveUseofTechnologyandInternetDepartment–BrandTeamSize–4CRSMStudentWorkersTheBrandorganizationownsthestrategyandgo-to-marketoffersforGrainger’sUSbusiness.The

organizationincludesbusinesssegmentteams,marketing,investmentsandvariousotherfunctions..Over500

fulltimeemployeescomprisetheentireBranddepartmentwithapproximatelyhalflocatedintheLakeForest

headquarters.

Duties

TheCRSMCWSPstudentworkersperformmultipledutiesdetailedbelow:

CustomerResearchCompetitiveComparison

TheCRSMstudentsresearchofpotentialbusinesscustomersforthevariousbusinesssegmentsintheUS

business.Studentsareresponsibletofindeachcompany’swebsiteandrecordinformationkeydatapoints

including:companysizenumberofemployees,boardmembernames,companyURLsandmore.Datais

enteredintoExcelfilesandfeedsGrainger’scustomerdatabases.Thestudentworkershaveresearchedthe

hospitalandhotelmarketspacesplusadditionalindustries.


TradeShowPlanning,PreparationandRecordKeeping

Graingerhostsseveraltradeshowsthroughouttheyearwhichprovideupto16differenttrainingcoursesto

existingemployees.Thestudentperformthefollowingpreandposttradeshowduties:

• Inventoryandreportonexistingcollateralandtrainingmaterials

• Createbadgesforattendees

• Shipmaterialstotheirproperdestinations

• Afterthecompletionoftradeshowsthestudentsenterdataaboutthetrainingsessionattendeesand

theclassestheysuccessfullycompleted

• Thecompletedfileforeachtradeshowisutilizedtocompileallthenecessarycertificatesofcompletion

• Allreturnedmaterialsfromthetradeshowareinventoried

• Boxesarepreparedforshipmentinpreparationforupcomingtradeshows

AdministrativeDuties

Additionalprojectsincludeweeklydutiesincludingfiling,creatinglabels,copying,andshreddingforvarious

teamsintheBranddepartment.

ValueofCWSPTeamGrainger’sBranddepartmentexecutiveadminteamstatestheCRSMstudentworkerscouldnotfinishprojectswithoutthestudentworkershelp.Thetimespentbystudentworkersallowsthefulltimestafftohavemoretimetofocusonstrategicplanningandhigherpriorityprojects.ThatGraingersupportsCWSPprogramisasourceofprideforthefulltimeemployee.TheyalsopraiseallthestudentworkersattitudesandseethateachwantstodoagreatjobandareproudoftheworktheyproduceforGrainger.


Marketing/PR,DepositOps,RetailandRealEstate–StateBankoftheLakesStateBankoftheLakes(SBotLs)isacommunitybankservingcommunitiesinLakeandMcHenrycountiesinIllinoisandispartoftheWintrustFinancialfamily.Therearefivelocationsthatprovidepersonalbanking,wealthmanagementandcommercialbankingserviceswithlocalmanagementanddecisionmaking.

StateBankoftheLakeshassponsoredateamofCRSMstudentworkerssince2010.


Departments–Marketing/PR,DepositOperations,Retail

MarketingandPublicRelationsDepartmentduties:

• Eventplanningforvariousfestivalsthebankruns/sponsorsincludingcreation/managementofmailinglistsinMSAccessandattendanceinMSExcel.

• Creationofinformationsheetsthatareprovidedtoattendeesatvariousfestivalsandparades• Phonecommunicationsforfamilyportraitsessionsincludingconfirmationwithscheduledcustomers.

Keyskills–MSOffice,VerbalandInterpersonalCommunicationsandAccuracy

ValuetoMarketing/PRDepartment–theCRSMstudentworkerfocusesontier2taskssothestaffcanspendtheirtimeonhigherpriorityprojectsandtasks.

DepositOperationsDepartmentduties:

• Preparationandscanningofdocumentsincludingsignaturecards,accountapplicationsandvariouscustomercorrespondence

Keyskills–OrganizationandAccuracy

ValuetoDepositOperationsDepartment–theCRSMstudentworkerkeepsthedepartmentuptodateonworkflowsofincomingdocuments.Withoutthestudentworkerbacklogsofworkwouldaccumulate.

RetailDepartmentduties:

• Filingofscanneddocumentsinthefollowingareas:Trust,DeathCertificates,IRAs• DataentryofcustomerinformationintoExcelfiles• CheckCDdocumentstoseeiftheyareclosedstatus• Orderchecks• Createtestcustomersforentryofnewproductsand/orservices• HelpsDepositOperationsdepartmentwithdataentry

Keyskills–OrganizationandAccuracy

RealEstateDepartmentduties:

• PerformincomingmortgagefilemanagementbyloggingnewfilesinanExcelspreadsheet• FannieMaeauditrequestsareprocessedbyscanningandforwardingtherequireddocumentsforeach

requestedfilesonaweeklybasis• Paid-offmortgagefilesarepulledfromthefileroom,placedintoboxesandshippedtooff-sitestorage


• Newloansarereconciledbetweentwosystemstoensurecompleteaccuracy• Realestatetaxbills/invoicesarecomparedvs.areportshowingexpectedamounts

Keyskills–RealEstateDepartment

1. OrganizationandAccuracy2. MSOffice–Intermediatelevel3. InterpersonalSkills

ValueofCWSPTeam

TheVicePresidentofHumanResourcesstatestheyknowwhattheygetwithCRSMstudentworkersandunderstandhowtoworkwiththem.Thestudentworkersasklotsofquestionsthathelpthemunderstandthebankingbusinessandtheyhaveaprofessionaldemeanor.Additionally,StateBankoftheLakesiseligible(andhasreceivedapproval)forcreditsundertheCommunityReinvestmentActforhoursandfeespaidetoCRSM.


Marketing/TechnicalServices–StepanCompanyWithmorethan2,000employeesand16manufacturinglocationsworldwide,Stepanmanufacturesbasicandintermediatechemicals,includingsurfactants,specialtyproducts,germicidalandfabricsofteningquaternaries,phthalicanhydride(P.A.),polyurethanepolyolsandspecialingredientsforthefood,supplementandpharmaceuticalmarkets.TheyarebasedinNorthfield,Illinois.

StepanhassponsoredateamoffourCWSPstudentssince2011.

January,2013–TechnicalServicesManager,StepanCompany

Department–TechnicalServices CRSMTeamSize–2StudentWorkers

JobTitles–ProductMarketingAssistant+TechnicalServicesAssistant

TheTechnicalServicesdepartmentisthemarketingdepartmentresponsibleforcreationandadministrationofStepan’smarketingcommunications,productinformationandwebsite.SevenfulltimeemployeescomprisethisdepartmentwhichreportstotheelevenbusinessmanagersresponsibleforStepan’sproductlines.

ThedutiesoftheCRSMProductMarketingAssistantinclude:

• SupporttoStepanwebsitere-launch.Thestudentworkerisresponsibletocheckproductinformationonthewebsitetoensurethatinformationisgrammaticallycorrectandtodocumentanyerrorsrelatedtolinks.

• CreatedanMSExceldatabasecontaininghundredsofchemicalformulationnumbers.Thisdatabaseservedasthesourceforthewebsitelinksto/fromproductpagestoformulationsforallexistingStepanchemicals

• Productbrochurerevisions–PerformscrosscheckingbetweenStepanwebsiteandproductcatalogforallexistingchemicalsanddocumentserrororomissions.

• Additionaldutiesincludeaffixingstickerstooutgoingcatalogs,shipmentverificationofallsampleorderrequestsandfilingofvarioustechnicalservicesdocuments.

ThedutiesoftheCRSMTechnicalServicesAssistantinclude:

• Maintenanceofcompetitiveproductcrossreferencedatabase.Performsinternetsearchesforcompetingproducts.DocumentfindingsandenterintotheStepancrossreferencedatabase.

• Maintainhazarddescriptionsthatprovidespecifichandlinginstructionsforairtransportofover1,000productsclassifiedashazardous.ThestudentworkerusesSAPtoqueryhazarddescriptionsandupdatesthe“Samples”databasetoensureconsistency.

• MaintainphysicalpropertyrecordstoreflectupdatedsurfacetensionreductionforthevariouschemicalsinStepan’sproductlines.

• AdditionaldutiesincludeshipmentverificationofallsampleorderrequestsandchangingstatustoclosedinSamplesdatabase.

ValueofCWSPTeam

TheTechnicalServicesmarketingmanagerstatesthatwithouttheirCRSMstudentworkertheycannotkeepupwiththeamountofworkandwouldhavetohireanemployee.TheTechnicalServicesManagerstatesthattheirCRSMstudentworkeraddressestier2projectsandfreesupfulltimestafferstimetoaddresstier1projects.


Marketing–TakedaPharmaceuticalCompanyNorthAmerica Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.

hassponsoredseventeamsofCWSPstudentsstartinginAugust,2013.

January,2015–MarketingExecutiveAdmin

Keyskills–InterpersonalCommunications,AbilitytoMulti-Task,AttentiontoDetail

Department–USMarketing TeamSize–4CRSMStudentWorkers

Takeda’sUSMarketingdepartmentprovidesallthemarketingeffortsinsupportofTakedaproductssoldthroughouttheUS.Thereareapproximately100fulltimeemployeesincludinganAdministrativeServicesstaffofsix.ThefourCRSMstudentsworkfortheAdministrativesupportteam.

ProjectsAndDuties

RecordsManagementandRetention–Expensereportsareorganizedthenscannedandfiled(asPDFs)intotheConcurexpensemanagementsystem.Duringthescanningprocessstudentworkersenterkeyinformationwitheachexpenseitemincludingdate,amount,namesofpeopleinvolvedwithspecificexpenseitemsaswellasidentifyingtheexpensetype.

Purchasing–Anydepartmentpurchasegreaterthan$1,000isenteredintotheSAPsystemviacreationofapurchaseorder.ThiscoverspurchasesofITequipment,agencycontractsandcateringordersandinvolvecreationofPOsupto$1,000,000.

OfficeSupplyManagement–Requestsforofficesuppliesarereceivedfromindividualsandtheneithertakenoutofexistinginventory.ItemsnotonhandareenteredintotheonlineStaplespurchasesystem.Itemsarereceivedandinvoicesareapprovedbythestudentworkerswhoalsodeliveritemstotherequestors.

NewHireOn-boarding–Newemployeehirepacketsarecreatedwhichincludeitemsuchasorganizationcharts,phonelistsandvariousdocumentsandresourcesthatarevaluablefornewemployeestonavigatetheirnewresponsibilities.

ReceptionforVisitors–Departmentvisitorsaregreeted,checked-inandescortedtotheirappropriatemeetingrooms.

CarReservations–Studentworkersalsomakereservationsonbehalfofstaffforlimoservicesbycontactingapprovedvendorsandcreatingreservations.

ValueofCWSPTeam

TheCRSMstudentworkersaddresstier2projectsthatsavetimefortheexistingAdministrativeServicesstaffconsistingofsixpeople.


Marketing–WalgreensBootsAlliance WalgreenCo.isaleaderintheretaildrugstorebusiness.Revenuesareinexcessof$72billionwith247,000+employees.

SevenWalgreen’sdepartmentssponsoratotalof13CRSMstudentworkerssince2004.

3/22/2012–SeniorCreativeManager,RetailMarketing,WalgreenCo.

AdministrativeAssistant,RetailMarketing,Walgreen,Co.

Keyskills–MSOffice–IntermediateExcel,IntermediateWord,IntermediatePowerpoint,PeopleSkills

TeamSize:4CRSMStudentWorkers

Department:Advertising/RetailMarketing

Retailmarketingisoneoffourgroupsexistingintheretailmarketingdepartment.TheyutilizefourCRSMCWSPstudentwhoperformcoredutiesplusad-hocprojectsfortheanyofthe15orsoemployeesinthegroupplusgroupsoutsideofretailmarketing.

FilingandMailDelivery

EachCRSMstudentworkerisresponsiblefortheir“core”dutiesdeliveringdailymailtotheRetailMarketingdepartmentmembersincludingmaintenanceofrecipientlocationinformationthroughtheuseofWalgreen’sintranetsitetoaccountforpeoplemovingin/outofthedepartment.Anothercoredutyisreplenishingmagazinesupplies,whichgiventhesizeofthedepartmentandlabyrinthlikebuildinglayoutrequiresuseofamapfornavigationtoeacharea.EachdayadditionalprojectsarealsoassignedbasedonrequestssubmittedbytheteamsintheRetailMarketingdepartment.Someofthesead-hocprojectsarelistedbelow:

InternetResearch–PerformedresearchofmedicalsuppliescomparingWalgreen’sproductofferingsvs.competitorproducts.WebpagesaredownloadedintoExcelfilesforinclusionincompetitivedatabases.

Creativecopy–conceptcreativecopydevelopmentformarketingmaterialsusedinretailoutlets.

Inventory–TakeinventoryofdisplayitemsincludedinWalgreen’sconceptstoresincludingtheidentificationandcategorizationintoWalgreen’sproductlinetaxonomy(i.e.beauty,consumables,overthecounterhealth,etc.)

POPpromotiontie-in–MarketingpiecesareplacedoncreativedisplayswithinWalgreen’smarketingguidelinesforvariousproductlines.

MarketingPlanorganization–deciphermulti-tiermarketingtasksandtranslatefromwhiteboardsessionsintoMSPowerPointpresentations.


ValueofCWSPTeam

AccordingtoAdministrativeAssistanttheCRSMstudentworkersareveryflexibleandyouneverknowwhattheyaregoingtobedoingonagivenday.TheRetailMarketingemployeesgetexcitedwhentheyhavenewprojectsandrequestCRSMstudentworkerhelp.TheAdministrativeAssistantstatestheygettheirmoniesworthfromtheCRSMteamandshereceiveslotsofphonecallsaskingwhichstudentwillbeinonagivenday.TheSeniorCreativeManagerenjoystheopportunitytomentorandhelpdeveloptheCRSMstudentsandassignsprojectsineachstudentworker'sstatedareasofinterestasmuchaspossible.


Operations–AllstateInsuranceCompanyAllstateisaleaderinthepersonalproperty,casualtyandlifeinsurance,retirementandinvestmentproductsbusinesses.Annualrevenuesin2011exceeded$33billion,andAllstateemploysover37,000people.AllstateislocatedinNorthbrook,IL.

AllstatesponsoredateamofCRSMstudentworkerssincethe2012-2013schoolyear.

Keyskills–Organizationalskills,independence,accuracy,focus,andawillingnesstolearn

TeamSize–4CorporateWorkStudyProgram(CWSP)StudentWorkers

Department–IvantageSelectAgency

Ivantagepartnerswithnon-AllstateinsurancecarrierstoprovideinsuranceproductstocustomerswhenanAllstateproductisnotavailable.Ivantagealsosellsandservicesfloodinsurancepolicies,andhasabookofbusinessofover5,000customers.Thegrouphasnearlydoubledinsizesince2011andcurrentlyemploys45people.

Dailycoredutiesoftheteaminclude:

• Studentsprocesscorrespondenceincludingmail,faxesandprinterprint-offsonadailybasis.• TheCWSPstudentworkersareinvolvedinalarge-scalefloodpolicyaudit.Studentsconductdatabase

researchandthenanalyzeandrecordtheirfindingsinaspreadsheet.• CWSPstudentsalsohelptheIvantageteambypreparingbagsandfolderswithmarketingmaterials

whicharelaterprovidedtonewlyhiredAllstateagentsatnewagentfairs.• Studentsalsohelppreparemarketingandtrainingmaterialstobeshippedtoregionaltrainingcenters.

ValueofCWSPTeam

TheCWSPstudentteamhasallowedIvantagetomoveforwardwithamassivefloodpolicyauditthathadbeenstalledduetoalackofresources.Thecontributionsofthestudentshavefreedupthestafftoworkonmorecomplexandhigherprioritywork.Lastly,thepresenceofthestudentshasprovidedauniqueopportunityforjuniormembersoftheteamtotakeonmanagerialandsupervisoryduties.


OperationsSupport/CustomerService–Pro/DataPayrollSolutionsProDataPayrollServicesisaleadingproviderofpayrollservicesandisrecommendedbyaccountingprofessionals,benefitbrokersandfinancialinstitutionsinthearea.Insteadoffittingyourcompanyintoapayrollsystemthat"works",ProDataprovidesthebasicsyouexpectandgoesfurtherbytailoringthesystemtofityourexactneeds.

Pro/DatahassponsoredateamoftwoCRSMstudentssince2012.

March,2014–Manager,Operations

Keyskills–1.InterpersonalCommunications2.AttentiontoDetail3.PhoneSkills4.MSOffice-Intermediate


Department–OperationsSupport(comprisedof15fulltimeemployees)ischarteredwithon-boardingnewcustomersandcontinuingsupportofexistingcustomersandofficeadministrativeduties.

CoreDuties

CustomerSurveys-thestudentworkersmadephonecallstoexistingcustomerstosurveythemabouttheircustomersatisfactionwithPro/Dataproductsandservices.ThestudentsfollowedascripttoaskaseriesofquestionsandenteredcustomerresponsesintoExcelspreadsheets.

NewClientSet-up–thestudentworkersperformaccountset-upfornewcustomersintothePro/DataEvolutionpayrollsystem.Customerdata,includingconfidentialaccountinformation,isenteredintotheEvolutionsystemaspartofthecustomeron-boardingprocess.

ReceptionDuties–Thestudentworkersanswerincomingphonecallsfromcustomersandforwardcallstotheappropriatecustomerservicerepresentative.Also,walk-inclientstothePro/Datafacilitypick-uptheirpayrollrunsafterbeingidentifiedbythestudentworkerandprovidedtheirpayrollmaterialsandsigningadocumentacknowledgingreceipt.Incomingfaxesaredistributedtotheaddressedrecipient.

ValueofCWSPTeam

TheManagerofOperationsSupportstatestheCRSMstudentsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojectsandstrategicplanning.


ProjectManagement–TakedaPharmaceuticalCompany

Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinMarch,2015andemploysover31,000peopleworldwide.


February,2016–Manager,ProjectManagementOffice

Keyskills–MSExcel–Intermediate,InterpersonalCommunications,AttentiontoDetail


Department–USMedicalAffairs

Takeda’sUSMedicalAffairsteamconsistsof110fulltimeemployees.

Projects

MedipediaResearch–ThestudentupdatetheMedipedia(aWikipedialikeinternalsite)withpharmaceuticaltermsthatarehelpfultonewemployeestohelporientthemtheUSMAenvironment.

SharePointSiteDevelopment–StudentsareresponsibletostoreallincomingemployeeconfidentialityagreementsinaspecifiedfolderintheUSMASharePointsite.TheyalsobuildnewwebpagesinHTMLformatandembedlinksontheSharePointsite.

MeetingMinutesConversion–ProjectManagementOfficemeetingminutesareconvertedfromMSWordintoMindJet.Thestudentworkersthenbuildouttheagendaitemsandaddnotes,discussionpointsandactionplanssotheentireteamcanviewmeetinghistories.

ValueofCWSPTeam

TheManageroftheProjectManagementOfficestatestheCRSMstudentworkerstakeontier2projectsthatallowmanagementtofocusmoreonstrategyandhigherpriorityitems.ASharePointsiteroll-outprojecthasgreatlybenefittedbyutilizingstudentworkers.


QualityAssurance–GroupFoodsGroup

GoodFoodsGroupisaproviderofpreservativefreeproductsincludingdips,guacamole,salads,juicesandotherproducts.BasedinPleasantPrairie,WItheyhaveover450employeesandtheirproductsarecanbefoundatretailersthroughouttheUS.GoodFoods,Inc.hassponsoredateamofCRSMstudentworkersstartinginAugust,2014.May,2015–QualityAssuranceAnalyst

Keyskills 1. OrganizationalSkills2. AttentiontoDetail3. InterpersonalCommunications4. MSOffice–BeginnerExcel,WorkandOutlook

Department–QualityAssurance TeamSize–1CRSMStudentWorkerJobTitle–QAAnalystTheQualityAssuranceteamconsistsoffivefulltimeemployeesandisresponsibleforthereceiptofproducts,ensuringallproductsmeetandexceedGoodFoodsGroupstandardsandcomplieswithapplicableregulatorystandards.CustomerserviceisalsoaresponsibilityoftheQAteam.Duties

TheCRSMCWSPstudentworkerhasbeenassignedseveralprojectsandon-goingduties:

ShippingDocumentationandRecordsManagement–Allincomingshippingreceiptsaresortedinchronologicalorderandfiledbydateandproductionshift.Olderfilesaremovedtoasecondarylocationinthefacilityandstoredinboxes.Asfilesreachthedatetheyarenolongerrequiredtobestoredthestudentworkerlogsandthenshredsexpiredfiles.CustomerServiceRecordsManagement–Thestudentworkeraccessesthecustomerserviceemailaccounttoidentifythesubjectmatterofcustomercorrespondence.EmailsarefiledelectronicallybytheirsubjectmatterandahardcopyprintedanddeliveredtotheCustomerServicemanagerforaction.AuditPreparation–AllCertificatesofAuthenticityarescannedandstoredinvendorfiles.AllergenTesting–Afterproductioncontainerarecleanedandreadyforre-usetheyareswabbedandthesamplescomparedtoacolorcharttodetermineifFDAcleanlinessguidelinesaremet.IngredientTesting–Varioussamplesofingredientsaretestedtoensureconformancewithpresentation,qualityandtastestandards.Testsresultineitherapassorfailrating.AvocadoAgingTests–TheStudentworkerassistsintestingofrawingredientqualitycontroltests.SamplesofAvocadoaretaken,cut-upandstoredandatalaterdateaccessedandinspectedregardingadherencetofreshnessandqualitystandards.HACCPTraining–Thestudentworkerassistsintherandomtestingofproductionemployeestoensurecompliancewithfoodhandlingprocessesandprocedures.


QualityEngineering–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorsfiveteams(20studentworkers)andfirstpartneredwithCWSPin2007.


Keyskills–AttentiontoDetail,TimeManagement,Organization

JobTitle–QualityEngineeringSpecialist


TheCRSMstudentteamispartoftheAbbottDiagnosticDivision(ADD)andreportstotheQualityEngineeringmanager.ADDisagloballeaderininvitrodiagnosticsandoffersabroadrangeofinnovativeinstrumentsystemsandtests..

Duties

• Filingofoperationsmanagementandusagelogs(approximately300permonth)• Recordsmaintenanceofoperationslogsandplantengineeringrecordsinaccordancewithcorporate

standards• DatainputofADD(LakeCounty,ILfacility)demandmaintenancepaperworkordersintheMaximo

maintenancemanagementsystem• Miscellaneousprojectsperformedfortheengineeringteamincludinginventoryrelatedtasks

ValueofCWSPTem

TheQualityDirectorstatesthestudentworkerhashelpedtheQualityEngineeringteamtofocusonprojects/dutiesthatareofhigherpriorityandstrategicplanning.


RecordsManagement/QualityAssurance–Abbott Abbottisaglobalhealthcarecompanydevotedtoimprovinglifethroughthedevelopmentofproductsandtechnologiesthatspanthebreadthofhealthcare.Withaportfolioofleading,science-basedofferingsindiagnostics,medicaldevices,nutritionalsandbrandedgenericpharmaceuticals,Abbottreported$20billion+revenuesin2014andemploysapproximately73,000people. Abbottcurrentlysponsorsfiveteams(20studentworkers)andfirstpartneredwithCWSPin2007.


Keyskills–AttentiontoDetail,TimeManagement,Organization

JobTitle–RegulatoryFileClerk/InformationSpecialist


TheCRSMstudentteamispartoftheAbbottDiagnosticDivision(ADD)QualityAssurancefileroomteamconsistingoftwoFTEemployees.ADDisagloballeaderininvitrodiagnosticsandoffersabroadrangeofinnovativeinstrumentsystemsandtests..

Duties

ThestudentworkersprocessdocumentpacketsrelatedtoADDproductssubjecttoFDAregulationsandarerequireddocumentationforFDAaudits.Dutiesinclude:

• ReceivedocumentpacketsfromADDauditreviewers• Labeleachpacketandprepthedocumentsforscanning• ScanintoADDdocumentmanagementsystem(developedbyADD)• QAeachscanneddocumentbatchforaccuracy,readabilityandincorrectorder• FilethepaperdocumentsbackintotheADDQAfileroom•

ValueofCWSPTeam

TheQualityDirectorstatesthestudentteamhashelpedtheQualityAssuranceteamtoimprovetheircomplianceprofileandreducedthebacklogofdocumentsrequiringscanning.ThefourstudentteamprocessesallofthedocumentvolumefortheQAteam.


RecordsManagement–FirstMidwestBank.FirstMidwestBankprovidesabroadrangeofcommercialandretailbankingservicestoconsumer,commercialandindustrial,andpublicorgovernmentalcustomers,andwealthmanagementservices.TodayFirstMidwestiscomprisedofover102locationswithassetsexceeding$8billionand1,800employees.

September,2015–VicePresident,CollateralServices

JobTitle–FileClerk



4. Accuracy/AttentiontoDetail

5. InterpersonalCommunications

6. TeamWork

TheCollateralServicesDepartmenthas13fulltimeemployeeswhomanageover26,000loanfilesandserviceover110+locations.

Duties

• LoanManagementSystemConversion–AcquiredPortfolioof2,000Loans.StudentworkersdirectfilestoanoffsitevendorforconversiontoanewFISloanimagingsystem.Returnedfilesarecheckedvs.amasterlist,checkedforcompletenessandfiledintheirappropriatelocation.

• Requestedfiles(fromalldepartments/locations)areresearchedbystudentusingLotusNotesrecordsmanagementsystem.Filesarethenretrievedanddeliveredtotherequestingpartythroughouttheday.Allmovementsoffilesarerecordedandupdatedintherecordsmanagementsystem.

• PaidConsumerLoanResearch-Studentsutilizeadailyreportcontainingconsumerloanfileinformationanddelivertoprocessing.Thestudentsworkondozensoffilesdaily.

• TaxCertificates-StudentsutilizeadelinquentpaymentreporttoretrievetaxcertificateinformationfromtheCookCountyRecorderswebsite(filteredbydateandgivenPIN).Ataxaccountstatusreportisthenupdated,printedandattachedtooriginalcertificates.

ValueofCWSPTeam

TheVicePresidentofCollateralServicesstatestheCRSMstudentteamperformstheworkofafulltimeemployeeandbringsvaluetoFirstMidwestBank.


RecordsManagement–LakeCountyPublicWorks TheLakeCountyPublicWorksdepartmentownsandoperations12publicwatersystemsandthreewastewatersystems(includingtheassociatedtreatmentplants,sewermainsandliftstations)Since2014theLakeCountyDepartmentofPublicWorkshassponsoredateamoftwoCristoReySt.Martinstudentworkers. January,2016–OperationsTechnician

Keyskills–MSExcel–IntermediateLevel,AttentiontoDetail,InterpersonalCommunications

Departments–AdministrationandWaterTestingLab


TheDepartmentofPublicWorksconsistsof95fulltimeemployeesandtherecordsmanagementfunctionisresponsibletoprocureandaccumulatealldocumentsinaccordancewithstandardspublishedbytheILEPAandUSEPA.

JobDuties

ConversionofPaperDocumentstoElectronicFiles-

• ScanincomingpaperdocumentsintoPDFformandfilesintotheappropriateyearfolders/subfoldersnamedinaccordancewithastrictfilenamingconvention.

• Recordretentionpoliciesarefollowedwitheitherdestructionoroff-sitestorageofpaperdocuments(mostretentionperiodscovereither5yearsorperpetualfilelength).

MonthlyLiftStationReporting

• LiftstationreportsarereceivedinExcelformat• Studentshavebeentrainedtocopytheapplicablerowsfromtheindividualliftstationreportsand

pasteintoacumulativeExcelfile.• ThecumulativefileprovidesthecapabilitytoanalyzeliftstationactivityandfeedsintoaSQLreporting

database.

WaterSystemReporting

• Thestudentworkerstakereportsreceivedfromoutsideengineeringfirmsconsistingofengineeringstudies,reports,tables,memos,mapsandtableoffiguresintheformofmultiringboundreports.

• EngineeringreportsarescannedandsavedasPDFdocumentsintotheappropriatefolders/subfoldersandnamedinaccordancewithastrictfilenamingconvention.

ChemicalAnalysis

• ChemicalanalysisreportsarescannedandsavedinPDFformatintotheappropriatefoldersbywatersystemanddateinaccordancewiththefilenamingconvention.

ValueofCWSPTeamTheDirectorofFinanceandAdministrationstatesthestudentworkersperformtier2projectsandallowthefulltimestafftimetofocusonstrategicplanningandprojectsthatarehigherpriority.


RecordsManagement–TakedaPharmaceuticalCompanyNA Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.


December,2014–Manager,RecordsOperations

Keyskills–IntuitiveUseofComputers,AttentiontoDetailandWorkIndependently


Department–RecordsOperationsCenterconsistsof15fulltimeemployees

TheRecordsOperationsCenter(ROC)takesincomingpaperandelectronicdocumentsandprocessestheminaccordancewithintheTakedadocumentpolicyforeachdocumenttypeandreportsonitsactivities.TheROCalsodeliversrequesteddocumentstoseveraluserdepartmentsintheTakedaDeerfield,ILcampus.

DutiesandProjects

- AuditFileRoom(usingareportfromtheRecordsManagementSystem(RMS)toverifythatallitemslistedonthereportforaspecificlocationinthefileroomareinfactpresentinthatlocation,andallitemsinthatlocationarelistedonthereportfromRMS).Auditsarealsoperformedonindividualfilestoensureaccuracyofcontents.

- Shiftphysicalfilestonewlocations,asassignedbytheRecordsOperationsManager,andupdatetheRMSaccordingly

- Receiveboxescominginfromoffsitestorageandmovethemtodesignatedarea(s),includingdeliverytoindividualsordepartmentswithinDeerfield

- FollowingdirectionfromRecordsOperationsManager,boxupfilestobemovedtooffsitestorage- FilefolderstodesignatedshelvesintheFileRoom;retrieverequestedfilesfromthoselocations,and

updatetheRMSwiththeselocationmoves- InterfilespecifiedtypesofrecordsintoassignedfilefoldersintheFileRoom- RegisterandindexcertaintypesofrecordsintotheRMS(typicallythesewillbelargevolumesoffiles

containingrecordsthatareallofthesametype,suchasAdverseEventReports,Non-medicalComplaintfiles,andothersdesignatedbytheRecordsOperationsManagerorRecordsCoordinators)

- MovecertaintypesofelectronicrecordsintotheirdesignatedFileFoldersintheRMS- Preparedocumentsforoffsitescanning,byremovingstaples,placingbar-codedcoversheetsontopof

recordsandorganizingthedocumentsasdirectedbytheRecordsCoordinators- ScancertaindocumentsusingAdobeAcrobatPro,asdesignatedbytheRecordsCoordinatorsor

RecordsOperationsManager,toassistincompletingspecialprojects

ValueofCWSPTeam

TheCRSMstudentworkersfunctionasanadditionalFTEontheROCteamandsupportallROCteammembersinavarietyofprojects.


RegulatoryAffairs/Labeling–TakedaPharmaceuticalCompany Formorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.


March,2015–LabelingProductManager,GlobalRegulatoryAffairs

Keyskills–AttentiontoDetail,AbilitytoMulti-Task,CollaborationwithCo-workers

Department–GlobalRegulatoryAffairs TeamSize–4CRSMStudentWorkers

ProjectsAndDuties

ThelabelingdepartmentconsistsofsevenfulltimeemployeeslocatedinLakeForest,ILheadquartersplusanother15globally.ThestudentsinGlobalRegulatoryAffairsLabelingprojectsanddutiesincludethefollowing:

Competitive drug research – students use the internet (or provided materials) to research competitor’s drugs and populate an internal Excel file with competitive analysis information. Students are adept at identify and then downloading information such as dosage, indications, pregnancy cautions, ingredients, etc. This information is used by management to position Takeda’s own product labels.

The Company Code database serves as the change management system for the labeling information related to Takeda US products. Students input safety information pertaining to Takeda USA drugs into this MS Access database. Any product updates are also recorded in this database. Also, FDA required changes are recorded in the code data sheet. The database is the primary system to track the history of label changes for Takeda US products.

Labeling File Room Re-organization – The student workers helped to completely re-structure the existing file room by moving files and re-labeling them in accordance with a new labeling protocol.

Visual documentation of library. This project is to review all the documents stored in a SharePoint database and then list those documents in a Word table within their filed sections. This gives management a more efficient view of the documents stored in that database.

ValueofCWSPTeam

TheCRSMstudentworkersmakeavaluablecontributiontotheLabelingteambyprovidingtheabilitytokeepupwiththedailyincomingworkloadaswellastomakeprogressontier2projectswhichfreesuptimeforthefulltimeemployeestofocusonhigherlevelprojects/duties.


RegulatoryAffairs/Promotion&Advertising–TakedaPharmaceuticalsFormorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.


December,2014–Manager,GlobalRegulatoryAffairs,PromotionandAdvertising

Keyskills–IndependentWorker,AttentiontoDetail

Department–GlobalRegulatoryAffairs TeamSize–4CRSMStudentWorkers

ProjectsAndDuties

ThestudentsinGlobalRegulatoryAffairsPromotionandAdvertising(GRAPA)projectsanddutiesincludethefollowing:

• Logging incoming jobs for final review and release

• Quality check of incoming CDs for submission to FDA

• Scanning signed submission transmittal forms to PDF, burning them onto CDs and creating and printing CD labels

• Photocopying and collecting the required quantity of all necessary materials for assembly of submissions to be sent to FDA, file copies of submissions, and materials to be sent to partners

• Indexing approved advertising and promotional pieces on Excel spreadsheets (per product)

• Creating and printing file labels and filing copies of FDA submissions

• Preparing files for archive, ensuring completeness of files, indices, and copies on network drive; labeling boxes and completing transmittal forms using Microsoft Word.

ValueofCWSPTeam

TheCRSMstudentworkersmakeavaluablecontributiontothePromotionsandAdvertisingteambyprovidingtheabilitytokeepupwiththedailyincomingworkloadaswellastomakeprogressagainstworkbacklogs.


Research&Development-GlobalDevelopmentOps–TakedaPharmaceuticalsFormorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.


December,2014–ClinicalDevelopmentServicesAssociate

Keyskills–Independentworker,Attentiontodetail,Interestinscience/pharma

Department–GlobalDevelopmentOperations TeamSize–2CRSMStudentWorkers

ProjectsAndDuties

SOPProcessMapping–ThestudentworkerscreateprocessmapsusingVisiothatrepresentthestepsinagivenprocess.Processmapsarealsoreviewedbystudentsforaccuracyagainstthesourcedocumentprocedureswithanydiscrepanciesdocumented.

DataEntry–PDFscontainingSASprogrammingcodearere-typedintoatextfileand,afterareviewforaccuracy,arecopiedintostatisticalsoftwaretoruntheprogrammingcode.Thestudentworkersreviewthecodeexecutionandnoteerrors,makingcorrectionswhereappropriate.

CDBurningforEndofClinicalTrials–Followingthecompletionofaclinicaltrial,thestudentworkerscopysubjectPDFfilesontoCDsandcreatethecorrespondingCDlabel.ThegeneratedCDs,whichcanbeanywherefromfiveCDsto600+CDs,containclinicaltrialpatientdataandareshippedtotheappropriateinvestigationsitesforregulatorycompliance.

ArchivingClinicalStudies–ClinicalDataManagementrecords(eg,completedforms)foragivenclinicalstudyareorganizedintothecorrectorientationwithinastudydocumentationbinder.Thisincludes:

• Scanningtherecordsandsavingthemonasharelocationwiththeappropriatenamingconvention• Sortingandholepunchingtherecordsundertheappropriatebindertab• Completingthecovertransmittalformforeachrecord(eg,identifyrecordcategory)• Reviewthecompletedstudyrecordsagainstastudychecklisttoensureallnecessarydocumentsare

included

DepartmentEvents–AssistsintheplanningofGDO-specificevents,includingdoingonlineresearch.

ValueofCWSPTeam

TheCRSMstudentworkerssavetimeonrequiredprojectsandessentialstudytasksfortheFunctionalAreasthatClinicalDevelopmentServicessupportallowingthefull-timeemployeestoshifttheirfocustomoretechnicaltasks.


ResearchandDevelopment–StepanCompanyWithmorethan2,000employeesand16manufacturinglocationsworldwide,Stepanmanufacturesbasicandintermediatechemicals,includingsurfactants,specialtyproducts,germicidalandfabricsofteningquaternaries,phthalicanhydride(P.A.),polyurethanepolyolsandspecialingredientsforthefood,supplementandpharmaceuticalmarkets.TheyarebasedinNorthfield,Illinois.

StepanhassponsoredateamoffourCRSMCWSPstudentssince2011.

October,2013–ResearchandDevelopmentLeadCoordinator,StepanCompany

Department–ResearchandDevelopment/Administration

CRSMTeamSize–1StudentWorker

Skills–MSOffice/IntermediateLevel,InterpersonalSkills,AttentiontoDetail

JobTitle–AdministrativeAssistant

Theresearchanddevelopmentdepartmentisresponsibleforidentificationandcreationofchemicalintermediatesacrossmanyindustries.Someofthemajorproductsincludefoaminsulationanddishandlaundrysoaps.ResearchandDevelopmentconsistsof125fulltimeemployeesandtheAdministrationsubgrouphassevenemployees.

ThedutiesoftheCRSMAssistantAdministrativeAssistantSpecialistinclude:

TechnicalReports–TheCRSMreceivesreportsfromvariousstaffchemists.ReportsareopenedinMSWordandcheckedforgrammaticalerrorsandthestudentensuresthereportcontainsappropriatesignaturesanddistributioninaccordancewithpolicies.Thereportsarethenfiledintoatechnicaldatabase(LotusNotes)byaddingauniquetrackingnumber.

ImagingandIndexing–NumerouspicturesandslidesareimagedintoPDFformatfilesandindexedintoatechnicaldatabaseforuseintheStepanlibrary.

TrainingDVDDatabase–TrainingDVDsareindexedinaweb-baseddatabasesoallStepantrainingmaterialsarecatalogedandproperlystoredandaccessiblebyStepanemployees.

AdministrativeTasks–TheCRSMstudentaccessesalsoperformmanytasksinvolvingscanningdocuments,copyingandcreatingMSExcelspreadsheetsinsupportoftheAdministrationdepartment.

ValueofCWSPTeam

TheR+DLeadCoordinatormentionstheCRSMStudentworkeraddressestier2projectsthatalsothefulltimestaffmoretimeforhigherpriorityprojectsandplanning.


ResearchandDevelopment/Pharmacogenomics–TakedaPharmaceuticalsFormorethan230years,hasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreportedapproximately$3.5billioninrevenuesinNorthAmericainMarch,2015andemploysover31,000peopleworldwide.


November,2013–GlobalClinicalProgramManager,Pharmacogenomics

Keyskills–AdvancedMSExcel,IndependentWorker,ComplexReasoning


Department–Pharmacogenomics

ThePharmacogenomicsdepartmentperformsresearchandanalysisrelatedtohowgeneticmakeupaffectsanindividual'sresponsetodrugs.

Takeda’sPharmacogenomicsteamwasrecentlyformedandconsistsof4fulltimeemployees.

Projects

SampleRemediation–ThestudentworkerreviewsinformedconsentformscompletedbypatientswhohavedonatedDNAsamples.Specificlanguageontheformishighlightedandtheformsarecategorizedandfiled.Thestudentisresponsibletocrosscheckdataandtheexistenceofsamplesbetweenaclinicalinformationdatabaseandvendordatabaseplusdocumentdiscrepancies.Discrepanciesaresummarizedintablesandthestudentfollows-upwithvendorteamstoidentifyissueresolutionandstepstoremediatesamples.

-AsiaPacPharmacogenomicsAnalysis-ThestudentworkerperformsanalyticresearchtoidentifygeneticdifferencesbetweenAsianandEuropeanpopulationsandtoprovidesummaryanalysisdescribinghowthesedifferencesinfluenceadrug’seffectivenessinthebodyExcelfilesarestudiedtoidentifygenenamesandtheirassociatedalleleswithresultssummarizedinWordtables.Theresultofthisresearchanalysiswillbesharedinternally.

ValueofCWSPTeam

TheCRSMstudentworkersavesmoneyandtimeforthePharmacogenomicsteamwhileprovidingvaluableresearcheffortscontributingtoachievementofdepartmentgoals.


RiskManagement–W.W.Grainger,Inc.W.W.Graingerisaglobaldistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$9billionwithover22,000employees.GraingerRiskManagementhasbeenaCRSMbusinesspartnersince2008October,2013–StaffAssociateintheRiskManagementDepartment,GraingerKeyskills–HelpwithSpanishtoEnglishtranslationofwrittencommunicationsandpotentiallyinsurancedocuments,IntuitiveuseofcomputerapplicationsincludingMSExcelandWord,AttentiontoDetailandAdherencetoPoliciesandProceduresDepartment–RiskManagementTeamSize–1CRSMStudentWorkerRiskManagementispartoftheTreasurydepartment,rollinguptotheFinanceorganizationatW.W.Grainger,Inc.TheRiskManagementdepartmentconsistsoffivefulltimeteammembersplusoneCRSMCWSPstudent.TheCRSMCWSPstudentperformsmultipledutiesdetailedbelow:CertificateofInsurancefileVendors/serviceproviderstovariousGraingerlocationssendintheircertificateofinsurance,manyofwhichgetroutedincorrectlytoRiskManagement.Withoutknowingwhowithinthebusinessisresponsiblefortherelationshipwiththevendororserviceprovider,RiskManagementretainsthosecertificatesofinsuranceinafile.Thestudentisresponsiblefororganizationofthecertificatesbypolicyexpirationandcreatingelectronicfilesfromthepapercertificatesforquickaccessibility,retrievalandrecorddisposalaccordingtorecordretentionguidelines.PropertyupdatesPeriodicallyupdatesarereceivedonGraingerproperties–newlocation,closedlocation,earlyleasetermination,leaseextension,etc.ThestudentisresponsibleforupdatingRiskManagementrecordstoreflectthesechangestoGraingerpropertiesforpropertyinsurancepurposes.AutoIDcardmailingsGraingerhasabout800companyvehiclesontheroadintheU.S.EachofthosevehiclesmusthaveanautoIDcardorinsurancecardatalltimesasproofofinsurance.Thestudentassistsinprintingoutlettersandmailingwiththeautoidcardtothevehiclecontacts.AutoLiabilityclaimscodingOccasionally,oneGraingerfleetof800vehiclesisinvolvedinanaccident.Iftheaccidentiscausedbythefaultofourdriver,Grainger’sAutoLiabilitypolicycoverstheaccident.Ourthirdpartyadministrator(TPA)thathandlestheclaimsisresponsibleforcreatinganaccidentrecordthatincludesthelosslocation.ForAutoLiabilitylosses,therearespecificlosslocationcodestousetohelpcategorizethevehicle’sbusinessuniti.e.TerritorySales,Keepstock,AccountManager,etc.Havingtherightlosslocationcodeiscriticalinattributingthelosstothecorrectbusinessunit.ThestudentisresponsibleformakingsuretheTPAisusingtheappropriatelosslocationcodeforanyoneautoliabilityloss.


WorkersCompensationpostingnoticesEachGraingerU.S.locationisrequiredtopostinformationregardingtheworkerscompensationinsurancethecompanypurchases.GraingerRiskManagementisresponsibleformakingsureeachlocationhasthisposting.TheCRSMstudentassistsinprintinglettersandmailingoutwiththepostingnoticestothenecessaryGraingerlocations.RecordManagementRiskManagementmaintainsanumberofpaperfiles.Currentdocumentsarekeptclosesttoourcubicles;olderdocumentsarekeptinalargerfilingarea.Periodically,theCRSMstudentassistswithtransferringolderdocumentsthatarenolongercurrent,tothelargerfilingarea,makingroomforcurrentdocuments.AdhocprojectsFromtimetotime,differentprojectscomeupthatmanynotrecur.SomeexamplesofprojectscompletedbyourCRSMstudentinclude:-renamingfilesinourshareddriveforconsistency,makingfileseasiertofind-pullingtogetheralistofacquisitionsanddivestitures-updatingInsuranceIndustrybookletupdatesValueofCWSPTeamGrainger’sRiskManagementdepartmentremainsasmallgroupofemployeeswhoaretaskedwithbalancingmanycompetingpriorities.WhentheopportunitytohaveaCRSMCWSPstudentarose,wequicklyjumpedontheopportunitywhichfreeduptimeforthecoreteammemberstofocusonessentialandcriticalissueswithoutlettingsomeadministrativetasksfallbythewayside.ThisisanexcellentopportunityforbothRiskManagementtoworkwithstudentswhobringafreshsetofeyestothingsandforthestudenttobeengagedinsomeCorporateRiskManagementissues.


SalesSupport/Proposals–TheAdvancedGroupofCompaniesAdvancedGroupprovidestemporarystaffing,directhireplacement,andworkforcebusinesssolutionsforHumanResources,Technology,Finance/Accounting,Healthcare,andOfficeSupporttalent.With25yearsofexperienceand4locations(Chicago,Northbrook,DownersGrove,andSchaumburg),AdvancedResourcesisChicago’stopaward-winningstaffingagency. AdvancedGroupsponsorsateamoffourCWSPstudentworkerssince2013.January,2014–Manager,ProposalDevelopmentKeyskills

1. IndependentWorker2. Reliability3. InterpersonalSkills

Department–ProposalsandSalesJobTitle–ClericalSupport/ProposalsandSalesTeamSize–1CRSMStudentWorkerDuties:


• Reviewproposalsandmarketingmaterialsforgrammaticalerrorsandflow

• ParticipateinevaluationofTVandRadiocastingcalls(auditions)byprovidingrankingofTop3menand

womencandidatesbasedonstatedcriteria.

• AdministerSharePointsiteforProposalsteam

• Marketresearchusingsubscriptionbasedsystem

• DataEntryandfilingasnecessary

• Shadowthemanagerofproposalsdepartment

• Researchthepharmaceuticalindustrywithinstatedparameters

ValueofCWSPTeamTheCRSMstudentworkerworksontiertwoprojects/tasksallowingfulltimeemployeestofocusonhigher



SalesSupport–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Ithas31,900employees


February,2013–SalesSupportSupervisor


Department–AmbulatoryCare–SalesSupport

Keyskills–MSExcel,AnalyticalThinking,AttentiontoDetail

TheAmbulatoryCaredepartmentiscomprisedofapproximately300fieldandinsidesalesrepresentativessellingmedicalequipmentandsuppliestonon-hospitalfacilitiesincludingphysician’soffices,surgeryandrehabilitationcenters.TheSalessupportteamprovidessupporttothesalesrepresentativesandhassixfulltimestaff.


• PerformsqueriesonCardinal’ssalesdatabaseswithexportofdataintoMSExcel.InExceldataismodifiedasnecessaryincludingeliminationofunnecessarycolumns/rowsofdataandthenappliesfontsandentersformulastopresentdatathatmeetstherequestsofsalesrepresentatives

• CreatesconnectionsreportswhichidentifiescustomersandtheGovernmentPurchasingOrganizations(GPO)theyhavejoined

• Produceinvoicehistoryreportsshowingsalesinvoicesbysalesperson• AccessSAPdatabaseforcustomerorderstatusreports• UpdateSAPdatabasefornewbusinessordersrequiringdatainputsincludingCustomer#,Item#,Turns

PerMonth,OrderIncreases/decreasesandnewitems(SKUinformation)

ValueofCWSPTeam

TheCRSMstudentworkerperformstier2tasksandproducesrequestedreportsfromthesalesrepresentativesfortheSalesSupportteam.Thishashelpedminimizeworkbacklogsandfreesthefulltimestafferstofocusonhigherpriorityprojectsandmoresophisticatedreporting.


SalesOperations–AonHewittAonHewittisaleadinghumanresourcesconsulting/outsourcingandbenefitsadministrationfirmthroughouttheworld.In2012AonPlcreportedrevenuesof$11.5billionwithover23,000employeesintheUnitedStates.

TheyhavesponsoredaCWSPstudentteamsinceSeptember,2012.

November,2013–ExecutiveAssistant,USSalesOperationsGroup

Keyskills–MSOffice/ComputerProficiency,BusinessCommunications,IndependentWorker


Department–USSalesOperations

TheUSSalesOperationsteamconsistsoftwodozenadministratorswhosupportallofAonHewitt’sSalesExecutivesandAccountManagersactivities.

CoreDuties

• DatabaseManagement-Enterexternalclientinformationdataentry,datalook-up,andupdatesinSalesforceCRMsystem.

• DistributionListManagement–DistributionlistsresidingonSharePointsitesareupdated• DatabaseReports–Studentworkersrunreportsforsalesexecutivesandaccountmanagerscontaining

contactinformationforeachaccountorpotentialaccount.• MarketingFunctions–Studentworkersperformvariousmarketingdutiesforpreparationforvarious

specialmailingsandholidaycardmailings.StudentworkerscatalogedandupdatedalibraryofdigitalimagesforapprovalbythemarketingdepartmentforusebyAonHewittemployeesinPowerPointpresentationsandmeetings.Also,studentshavecreatedPowerPoint“posters”usedtopublicizeaChristmasGiftfundraiserthroughouttheAonHewittcampus.

• InternetResearch–SINpreparationforupcomingcustomermeetingsthestudentworkersresearchcompanyproductsandservicesviainternetresearchandenterinformationintoExcelspreadsheets.AonHewittthenpurchasesandfeaturestheseattendeeproducts/servicesinrecognitionoftheirattendance.

• Filing-StudentsalsoworkintheLegaldepartmentfilingdocuments.Studentshelpedwithpackingfilesintoboxesinpreparationforanofficemove

• Severalad-hocprojectsonanasneededbasis


ProfessionalDevelopment

AonHewittprovidesmanyprofessionaldevelopmentactivitiesthatstudentsparticipateinincluding:

• AttendanceinUSSalesSupportgroupupdatemeetingscomprisedofthe24teammemberslocatedthroughouttheUSandtypicallyincludespresentationsbyAonHewittseniormanagementteammembers.

• TechnicalandprofessionalskillstrainingcoursesandtestingcoveringMSOffice,keyboarding,proofreading,emailetiquette,andresumeandLinkedInprofiledevelopment.

ValueofCWSPTeam

TheNationalSalesAnalyststatestheCRSMstudentworkerperformsworkontier2projectsthataddressworkbacklogsandallowsthefulltimestafftofocusonhigherpriorityprojects. ThestudentsalsofillpositionsontheSalesforceteamuntilpermanentreplacementsarefound.


SalesOperations–CardinalHealth,Inc.CardinalHealth,Inc.isa$103billionhealthcareservicescompanythathelpspharmacies,hospitals,ambulatorysurgerycentersandphysicianofficesfocusonpatientcarewhilereducingcostsandimprovingefficiencies.Cardinalhasapproximately31,900employees.


4/22/2012–VicePresident,SalesOperations


Department–AmbulatoryCare-SalesOperations

Keyskills–ActiveListening,Multi-tasking,MSOffice–ExcelIntermediate/Advanced(familiarwithformulasandvLookups).

TheAmbulatoryCaredepartmentprovidessupporttothesalesteaminthesurgicalglovesdivisionatCardinalHealth.

ThecoredutiestheCRSMstudentworkersperforminclude:

• DataentryandreviewofinternalcrossreferencefilesusedbysalespersonneltoconverttopcompetitorsproductofferingsintoequalCardinalHealthproducts.ThisinformationallowssalespeopletocompeteeffectivelywhentalkingtoprospectivebuyersbyquicklyidentifyingtheequivalentCardinalHealthproduct(s)soacompetitive“kit”canbequoted.

• Insidesalesprojectsincludethereorganizationofaninternalsample(products)centerwhichconsistsofacombinationofphysicaldisplaysand/orfilesthatcontainvariousproductgroups.

• Phonecallstovendorsaremadetorequestproductsamplesplacedinthecompetitive“productpantry”.

• UseofanindustryleadingOpticalCharacterRecognition(OCR)applicationtoconvertpaperdocumentsintoMSExcelformatfordigitalstorage.


SalesOperations–TakedaPharmaceuticalCompany Formorethan230years,Takedahasbeenservingsocietywithinnovativemedicines,helpingpatientsreclaimvaluablemomentsoflifefromillness.TakedaPharmaceuticalCompanyreported$billioninrevenuesin2014andemploysover31,000peopleworldwide.


February,2016–

Keyskills–MSOffice–Intermediate,StrongWrittenCommunications,AttentiontoDetail


Department–SalesOperations

Studentsperformavarietyoftasksinsupportofthesalesoperationsdepartmentincluding:

SampleOperations-2students

Sampleoperationsperformsauditfunctionstoensurethatsamplesthatpharmaceuticalsalesrepresentativesdelivertophysiciansareacknowledgedasreceivedandensurethatphysiciancontactinformationchangesarerecordedquicklyandaccurately.

Takeda’sSampleOperationsteamconsistsof2fulltimeemployeesand10contractors.

Projects

SignatureAuditReceipts–Studentworkersareresponsibletoreviewsignedsamplereceiptformstoascertainthesignaturesareauthentic.Lettersthatarereturnedareresearched,usuallyviaMedProand/orGoogledatabases,tofindthecorrectaddress/phoneinformationandthenmakeappropriatechangesinthephysiciandatabase.AlllettersareauditedanddeliveredtotheSampleCompliancedepartment.

SampleReturns–Productsthatarereturnedforreasonsincludingexpiredusedates,labelrecallsand/orshortdatedoraphysiciandoesnotwantasampleareenteredintotheTakedaSalesforceCRSMsystem.

FieldSalesSupport-1student

Projects

RosterVerification–StudentworkersaccesstheTakedaSalesforceCRMsystemtoverifyandchangesalesrepresentativecontactinformationaschangesoccur.

SampleShipping–DrugsamplesareshippedtorepresentativeusingestablishedproceduresandtheTakedaSalesforceCRMdatabasetoprepandthendeliver.

BlockLots–Recalledsamplesare“blocked”intheSalesforceCRMsystemwhicheffectivelystopssalesrepresentativesformdeliveringsamplestophysicians.

SalesReporting-1student

Salesreportingprovidessalesoperationsdataandcompetitorinformationtothesalesorganization.


Takeda’sSalesReportingteamconsistsof2fulltimeemployees.

Projects

SalesforceProductUploads–ThestudentworkertakesspecificsectionsofamasterproductspreadsheetanduploadstotheTakedaSalesforcedatabase.Thisgivesthefieldsalespersonnelabilitytoviewproductinformation.Dataincludessalesandprescriptiondata,salesbyterritoryandcompetitorinformation.

ProclarityBIReporting–ThestudentworkeraccessesProClaritytocreateaweeklyreportderivedfromtheSalesforcedatauploadanddirectlysharethisreportingwiththesalesteammembers.

MonthlyReporting-Variousmonthlyreportsareassignedforcompletionbythestudentworker.

ValueofCWSPTeam

TheCRSMstudentworkerstookresponsibilityfortheSignatureAuditReceiptfunctionfromanexternalvendor.Thestudentshaveincreasedtheaccuracyandtimelinessofthedatabasechangesrequiredtoupdatephysiciancontactinformation.ItisestimatedthatthestudentworkersaresavingtheSampleOperationsteam$2,000monthlycomparedtothefeespreviouslychargedbyanoutsidevendorwhobilledsetamountsforeach“mitigation”.


SalesOperations–WoodlandFoods WoodlandFoodsisaleadingwholesalespecialtyfoodsfromaroundtheworldincludingmushrooms,chilepeppersandpowders,grains,rice,sundriedtomatoes,andherbsandspices.WoodlandFoodsisheadquarteredinWaukegan,ILandemploys200peopleandsponsorsateamoffourCRSMstudentworkerssince2013.

December,2015–AssociateDirector,Sales

Keyskills–InterpersonalCommunications,Notetaking,MSOffice–IntermediateLevel


WoodlandFoodsInsideSalesandCustomerServiceteamsareeachcomprisedofsevenfulltimeemployeesplusoneCRSMstudentworker.

Duties

SalesSupport–Thestudentworkerworkswiththeseveninsidesalesrepresentativesandassembles/inputsnotesintothecurrentFileMakerPro(soontobeMSDynamics)databaseregardingeachprospectivecustomer,marketingmaterialsappropriatetoeachcustomer(dependingonfoodservicesegment)whichincludesamplekitsandrelatedcorrespondence.StrategicSalesSupport-Thestudentalsopacksandshipssamplekitsusedinsupportofupcomingtradeshowsandupcomingpresentationstostrategiccustomers.Shipments,includingmaterialssent,arerecordedinWoodland’scustomerdatabaseandcoordinatedtoensurestrongservice.LostSalesOpportunitiesReporting–CustomersdecliningtopurchasefromWoodlandFoodsaretrackedwithrelevantnotesandstatusupdatesenteredintotheFileMakerPro(soontobeMSDynamics)CRMsystem.ValueofCWSPTeam

TheAssociateDirectorofSalesstatestheCRSMstudentworkerallowstheinsidesalesandcustomerserviceteamsbemoreanalyticalinunderstandingcustomerneedsandIDareastheycanimprovetheirservicetoprospectivecustomers.


SalesOperations–W.W.Grainger,Inc.W.W.Graingerisaleadingdistributorofindustrialsupplies,MROequipment,toolsandmaterials.Revenuesareinexcessof$8billionwithover21,000employees.Graingersponsors20CWSPstudentworkersandhavebeenaCRSMbusinesspartnersince200812/17/2013–ExecutiveAssistantinSalesDepartmentKeyskills

1. MSOffice(Excel,Work,Powerpoint)–IntermediateLevel2. InterpersonalSkills3. Notetaking

Department–USCommercialSales TeamSize–4CRSMStudentWorkersTheUSsalesdepartmentconsistsofover3,500employeesinsalesfunctionsthroughouttheUSwith30peoplelocatedattheheadquartersfacility.ThesalesdepartmentisresponsibletoformulateandexecutesalesstrategiesacrosstheentireUSsalesorganizationincludingseveralsalessectors/industries.

Duties

TheCRSMCWSPstudentworkershavebeenassignedseveralprojectsandon-goingdutiesdetailedbelow:

Salesteamorganization–thestudentscreateandupdateExcelandWorddocumentsdocumenting

new/changedterritoryassignmentsandorganizationalstructuresfortheUSsalesorganizationincluding

severalindustrysegments.

TerritorySalesGroupKits–thestudentsprintsalestrainingkitsandshiptotheUSfieldorganization.

PrintServices–Thestudentsproducebounddocumentsandsendtoemployees/customersinsidetheGrainger

salesorganization.

SalesDatabaseInformationUpdates–Studentsresearchwebsitesofprospectivecompaniestoinput

personneldatawhichwillbeusedinsalesmailcampaigns.

ProfessionalDevelopmentStudentshavecompletedonlineSharepointtrainingcoursestogaintechnicalskillsrelatedtoadministrative

tasksrequiredforinternalSharepointsites.

AtrainingdayisplannedforGraingerstudentworkersfocusedonresumedevelopmentandinterpersonal

communicationsbestpractices.

ValueofCWSPTeamTheCRSMstudentworkershaveimprovedproductivityoftheUSsalesdepartmentbycompleting“tier2”

projectswhichallowsthefulltimeemployeestofocustheirtimeonhigherpriorityprojectsandstrategic


planning.TheExecutiveAssistantintheSalesDepartmentstatesthatthequalityofworkoutputand

professionalismoftheCRSMstudentshasexceededtheexpectationscomingintothisyear.


SupplyChain/Purchasing–CDWCDWisaleadingproviderofintegratedinformationtechnologysolutionsintheU.S.andCanada.Wehelpour250,000small,mediumandlargebusiness,government,educationandhealthcarecustomersbydeliveringcriticalsolutionstotheirincreasinglycomplexITneeds.AFortune500company,CDWwasfoundedin1984andemploysmorethan7,100coworkers.In2013,thecompanygeneratednetsalesofmorethan$10.8billion.CDWhassponsored8CWSPstudentssinceAugust,2014.

October,2014–PurchasingOperationsSpecialist


Department–PurchasingDepartment

ThePurchasingteamatCDWconsistsof40employeesinvolvedintheprocurementandshippinglogisticsacrossavarietyofcomputerproductlines..

Keyskills

1. StrongListening2. Keyboarding3. MSOffice–IntermediatelevelAccess,ExcelandOutlook

DutiesofStudentWorkers

Studentworkersshadowpurchasingbuyerstolearnthedutiesandtasksrequiredoftheposition.

NetAppEDC(SKU)Reconciliation–astudentworkerwasresponsibletoreconciletheNetAppproductlinerequiringconsolidationofduplicateSKUnumbers,updatingproductnames,partnumbersandeliminationofobsoletecustomers.

Purchasingduties-createpurchaseordersonbehalfofpurchasersincludingEDC(SKU),quantityandprice.

OpenPurchaseOrderreport–assisttoensureefficientshippinglogisticsforallpurchasedproducts

Additionalprojectsareassignedasnecessary.

ValueofCWSPTeam

Thestudentworkerssupplementtheexistingstaffbyfocusingontiertwoprojectswhichfreesuptimeforthefulltimestafftofocusmoretimeonstrategicprojects.


SupplyChain/PurchasingandAccountsPayable–FabricationTechnologies/IGMFabTech/IGMisanestablishedleaderincontractmanufacturingandsupplychainservices.Annualrevenueexceeds$110millionandtheycurrentlyemployapproximately550peopleintwolocations(Libertyville,ILandLasVegas,NV).

FabTechhassponsoredateamofCRSMstudentworkersstartingin2013.

November,2013–CFOandPurchasingManager,FabTech

Departments–Purchasing TeamSize–4CRSMStudentWorkers

PurchasingDepartment–isresponsibletosourceallrawmaterialsandcomponentsnecessarytoproducefinishedproducts.Thedepartmentconsistsoftwofulltimeemployees.

Keyskills–Keyboarding,Critical/LogisticalThinking,Organization

Duties:

Generatematerialorders–studentshavebeentrainedinthelogisticssurroundingthereleaseofmaterials,properdocumentationandenteringofdataintoFabTech’sGreatPlainsERPsystem.Approximately100materialordersareprocesseddailywiththeCRSMstudentworkerscompletingabout95percentofallmaterialorders.

o Releasematerials–canincludeupto20differentworkpacketso Schedulematerialsfordistributiono Followmaterialsthroughtheproductionprocesso EntermaterialinformationintoERPsystem

Keyskills–Judgment,AccuracyandAttentiontoDetail

Duties:

Perform3-WayMatchingforhighvolumevendors–approximately60areprocesseddaily.Thestudentworkerreceivespurchaseordersfromthepurchasingagents,shippingreceiptsfromreceivingandInvoicesviaincomingmailfromtheirvariousvendors.Thestudenthasbeentrainedtomatchuptheeachofthethreedocuments(bycheckingItem#,QuantityandAmount).Ifallthreedocumentsmatchtheinvoiceandsupportingdocsaresenttoaccountspayableforapprovalandpayment.Ifanydiscrepanciesarefoundtherelateddocumentsareforwardedtotherequestingpurchasingagentforcorrections.

TheCRSMstudentwillalsobeginenteringaccountspayableinvoicesintotheGreatPlainsERPsysteminthenearfuture

ValueofCWSPTeam

TheCRSMstudentsfreeuptimeforfulltimeFabTech/IGMstafftoconcentrateonhigherpriorityprojects/tasksandstrategicplanning.


SupplyChain/NationalProcurementandOrderManagement–ForsytheTechnologiesForsytheisaleaderindatacentersolutionsandprovidesprofessionalservices,financialsolutionsandITproductsfromalltheleadingITinfrastructuremanufacturersandvendors.Forsytheaddressesallfacetsofthedatacenterincludingstrategicsourcing,ITasaservice,managedservices,securityandmore.Forsythereports$1.2billioninannualrevenueswithover1,000employeesin50locationsintheUSandCanada.ForsythesponsorsateamoffourCWSPstudentworkerssince2013.January,2014–SupervisorofTechnologyAcquisitionandSeniorVicePresidentofOrderManagementKeyskills

1. AttentiontoDetail2. MSOfficeExcel–AdvancedLevel3. InterpersonalSkills

Department–OrderManagement–NationalProcurementTeamSize–1CRSMStudentWorkerTheOrderManagement–NationalProcurementdepartmentisresponsibletoprocureITproductsonbehalfoftheircustomersfortheirtechnologyneeds.Theyensuretheaccuracyofdelivery,ontimedeliveryviathemethodsrequiredbyclients,andareresponsiblefortheconversionofbookedmargintoGAAPrevenuefortheproductportionofForsythe’sfinancialtargets.

Duties


OrderProcessingReporting–ThisreportingsummarizesworkloaddataacrosstheNationalProcurement

organization,andallowsthemanagementteamonhandinformationtoanalyzeworkloadandmakenecessary

changestoallocationthroughpresentationofsalesorder,purchaseorder,andpurchaseorderlinecounts.The

studentisrequiredtorunandcreatepivotreportsfromtherawdata.

FreightCarrierAccuracyChecks–Thestudentproducesreportshighlightingfreightcarrieraccuracy.The

studentisrequiredtorequestthisreportfromForsytheITandcreatepivotreportsfromtherawdata.

OrdertoInvoiceProcessReporting–Variousreportsareproducedwhichconsolidateorder-to-invoice

processingdataincludingbooktoinvoiceandshiptoreceiptkeyperformanceindicators(KPIs).Thestudentis

requiredtorunreportingandcreatepivotreportsfromtherawdata.

QuarterlyBuyerDatareporting–Thestudentutilizesseveralreportstoallowaconsolidatedreporting

mechanism,combinedwithcharts,forthemanagementandstaffwithinNationalProcurement.Itisthe

summarizationofOrderProcessingReporting,FreightCarrierAccuracyandOrdertoInvoiceProcesstocreatea

singleholisticview.Thisenhancedviewallowsasinglereportformanagementtoutilizeformoreindepth

workloadanalysisandKPIreporting,aswellasprovidingNPstafftheabilitytohaveopticsintotheir


contributiontothebusinessandtheircurrentsuccessintoKPI’stoallowforchangedbehaviorfocusedon

improvements.

UnbilledOrdersReporting-WeeklysnapshotofallopenorderactivitywithinNationalProcurement,

summarizeshistoricaldataandprovidingyearoveryearviewstodeterminespendinganalytics,workload

analytics,andmore.

ValueofCWSPTeamTheCRSMstudentworkerhasimprovedproductivityintheNationalProcurementDepartmentbycompleting

“tier2”projectswhichallowsthefulltimeemployeesmanagertofocustheirtimeonhigherpriorityprojects

andstrategicplanning.


SupplyChain–AmericanHotelRegisterCompanyAmericanHotelRegisterwasfoundedin1865asapublisherofhoteltraveldirectoriesandrailroadmapsandmorerecentlyhasgrownfromadirectmarketingcompanytoafulldistribution,servicebasedorganization.Currentlythereare10distributioncentersaroundthecountryandinHawaii.AmericanHotelRegisterisnowafullservicedistributioncompanythatservicesallaspectsofthehospitalityindustryandemployover1,000people.

-AHRhassponsoredateamoffourCRSMstudentssince2005.

February,2014–ProjectManager,ContinuousImprovement

Keyskills–1.DetailOrientation2.IndependentWorker3.AnalyticalThinking4.MSOffice-Intermediate


Department–SupplyChainOptimization(comprised5fulltimeemployees)ischarteredwithoptimizingtheorderfulfillmentprocessinvolvingtheeightdistributioncentersacrosstheUS.Theyproduceregularmetricsreportingandsupporttheplanningandtransportationfunctionsforthesedistributioncenters.

CoreDuties

Managementofprojectrequests-thestudentworkeraccessesanMSOutlookinboxcontainingallOptimizationteamprojectrequestsrequiringtheuse/involvementofITresources.Thestudentreviews,highlightsandprioritizeseachrequestinaccordancewithguidelinesandthenaddsthesenewrequeststothemasterprojectlist.

FreightForwarderDataAnalysis–thestudentworkeraccessedover800shippingordersonAHR’sinternalshippingsytemandthenentereddatafromeachorderintoanExcelfile.Thisshippingidatawasutilizedtodeterminewhichcompaniestorenewfreightcontractsaswellasthebasisfornegotiatedshippingrates.

FreightEstimationSystemResearch–thestudentaccessedhistoricalshippingordersandenteredactualdata(i.e.itemnum,quantityandweight)aswellasestimateddata(pertheestimatingsystem)forseveralkeydatapointsintoExcelfiles.Thesedatapointswereanalyzed(actualvs.estimated)fordifferencesandresultedinadjustmentstoAHR’sfreightestimationalgorithmnssotheymorecloselyreflectactualfreightcharges.

ValueofCWSPTeam

TheProjectManager,ContinuousImprovementstatestheCRSMstudentworkerperformsworkontier2projectswhichfreesupthefulltimestafftofocusonhigherpriorityprojects.


SupplyChain/InventoryManagement–GoodFoodsGroup

GoodFoodsGroupisaproviderofpreservativefreeproductsincludingdips,guacamole,salads,juicesandotherproducts.BasedinPleasantPrairie,WItheyhaveover450employeesandtheirproductsarecanbefoundatretailersthroughouttheUS.GoodFoods,Inc.hassponsoredateamofCRSMstudentworkersstartinginAugust,2014.May,2015–HeadofPurchasingKeyskills

1. AttentiontoDetail2. OutgoingPersonality3. IndependentWorker4. MSOffice–BeginnerExcel,WorkandOutlook

Department–Procurement/InventoryControl TeamSize–2CRSMStudentWorkersJobTitle–MaterialHandlerTheInventoryControlteamconsistsofthreeemployeeswhoareresponsibletohavedryproductsandmaterialsavailabletotheproductiondepartmenttoensureuninterruptedproductionofGoodFoodsproducts.Duties


RundailyinventoryreportsforHeadofPurchasing.ThesereportsIDshipmentsreceivedandavailableproducts.RelocateandmoverequiredproductionmaterialstoensuretheproductiondepartmentcanrunwithoutinterruptionPulldrygoodsordersanddelivertotheproductionteamasrequestedthroughouteachworkday.InventoryFloorTemplateCreation–Studentworkersdesignedtheinventoryfloortoutilizethemostefficientlay-outofdrygoodsandmaterials.Theinventoryroomwasre-arrangedtomatchtheinventorytemplateandprovideabilitytovisuallycheckinventorylevels.ValueofCWSPTeamTheHeadofPurchasingstatesthestudentworkersprovidemoretimeforhimtospendonstrategicprojects.


SupplyChainLogistics–StepanCompanyMarch,2013–AdministrativeAssistant,StepanCompany

Department–Logistics

CRSMTeamSize–1StudentWorker

JobTitle–DataEntrySpecialist

TheLogisticsdepartmentispartofStepan’sSupplyChainorganization.Logisticsiscomprisedof49fulltimeemployeeswhoareresponsibleforallaspectsoftransportingmaterialsandproducts,safelyandon-timeto/fromtheirsuppliersandcustomers.

ThedutiesoftheCRSMDataEntrySpecialistinclude:

CustomerServiceCorrespondence–TheCRSMstudenteliminatedabacklogofcustomercorrespondenceforfiling.Avarietyofdocumentsweresortedbycustomer,city,stateandfiledaccordingly.Also,prioryearcorrespondenceswerepackedandsenttooffsitestorage.

FreightRateManagement–Freightcontractswereexaminedandcomparedvs.Stepan’sTMSsystemreportslistingcurrentfreightratesper“lane”withanydiscrepanciescorrectedintheTMSsystem.Freightcontactsconsistofanywherefrom30to500“lanes”.One“lane”representsonedeparturetodestinationpoint.

FreightInvoiceProcessing–TheCRSMstudentaccessesStepan’sSAPsystemtodetermineifincominginvoiceshavepreviouslybeensubmittedand/orpaidpriortoinitiationofapaymentapproval.

ValueofCWSPTeam

WithouttheirCRSMStudentworkertheAdministrativeAssistantstatesthatbacklogsofworkwouldbuildandeventuallyturnintoproblemsfortheLogisticsdepartment.