CORPORATE UPDATE AFRINIC 17 Anne-Rachel Inné. Team Work: activity plans, improvement of services Ongoing projects – ISO certification – Performance Management.

CORPORATE UPDATEAFRINIC 17

Anne-Rachel Inné

• Team• Work: activity plans, improvement of

services• Ongoing projects– ISO certification– Performance Management System

Member Services

High-level value services to AFRINIC’s members and stakeholders

Member Services team

Member Services Manager

IPv6 Program Application & Web Development

Registration Service

Members Liaison

Training Policy Liaison

Member Services

• Improve services delivered to members in a timely and efficient manner

• Build and keep updated reliable and flexible members information database

• Complete data Integrity

• Improve tools supporting services delivered to members

• Improve IPv6 uptake within the community

Member Services

• Launched IPv6 World day for Africa in Mauritius

(06 June 2012) and supported some countries

local events

• Carried out the first AFRINIC members and

Stakeholders survey 2012 from 8th Oct to 19 Nov

2012.

• Developed some innovative tools that support

services to members (e-voting, 6spot portal

learning portal, etc.)

Member Services

• Complete data consistency (clean up of

AFRINIC IP resources database)

• Completed the Extended Stats project

for NRO operations

• Implemented abuse Contact

Information policy AFPUB-2010-GEN-

006

MS achievements to date

• 250+ attended the 5 IPv6 Webinars (3 in English

and 2 in French)

• 500+ Engineers attended the IPv6 for Engineers

Workshops

• 200+ Decision-makers participated in IPv6 for

Managers workshops

• AFRINIC training Unit obtained the IPv6 Forum

certification

MS achievements to date

• Completed French translation of HE IPv6

materials

• Registered 118+ new members (2012)

• Completed AFRINIC Welcome pack for new-

members

• Drafted a review new member registration

process proposal

• Completing the interface MyAFRINIC-PASTEL

Billing tool

MS working on ..

• Recruiting additional IP Analysts for hostmaster queues.

• Implementing new members recruiting strategies to increase membership

• Cleaning up and updating member contacts information

• Developing Customer Relationship Management Tool (Member Information Management Project)

MS working on ..

• Improving the member Registration process

• Completing the IPv6 portal (6spot project)

• Developing new members IP resources management tools: Resource Inventory

Automation, new WHOIS, WEIRDS, WHOWAS, New-member Registration Portal, etc.

IT & Engineering Department

reliability, performance, security

IT & ENGINEERING in a nutshell

Head of IT & Engineering

Service Desk Infrastructure Applications Management

Security & RiskManagement

IT & ENGINEERING

• Enhance Information Technology Processes– Improve Service Delivery levels– Improve Change Management– Implement IT performance monitoring and – evaluation

• Enhance Resiliency Strategy– Virtualize server infrastructure.– Review of Disaster Recovery plan.– Articulate a Business Continuity Program.

IT & ENGINEERING

• Improve Systems Security– Enhance risk evaluation and management– Enhance security policies, standard and

procedures

• Lay down foundations for ISO certifications– Define IT control objectives– Evaluate maturity level

IT & ENGINEERING

• Enhance Resiliency Strategy– Disaster Recovery Plan – MoU to be signed

• with Teraco (Cape Town datacenter)• with Seacom (Mombassa datacenter)• Egypt remains backup site

• Human resources– Two new staff joined the team

• 1 system administrator• 1 network engineer

Engineering Projects

• RPKI–Working on implementing a new version

with MAX LENGTH support as per RFC6482

– Upgrade the “Issue ROA” interface on MyAFRINIC to add more validation

–Working on testing the UP/DOWN protocol

– In process of acquiring HSMs

Engineering Projects

• DNSSEC– Fully operational since May 2012• http://www.afrinic.net/en/initiatives/dnssec

– Some statistics:• 51 DS records • 26 distinct DS (i.e. having a distinct DNSKEY)• 3 AFRINIC members with signed zones• 47 DS with in-addr.arpa records• 4 DS with ip6.arpa records• 0 DS records received from zonelets

Engineering Projects

• DNS Anycast– Service for our infrastructure and ccTLDs–More than 10 ccTLDs using the service

now– Few still waiting for update at IANA level

• e-Voting– Platform deployment and integration

into MyAFRINIC

Communications

Provide timely and effective communication services to achieve AFRINIC’s mission

Team Communications

Head of Communications

PRMarketing

Tech Communica

tions

Web Dev & Maintenance Designer

Events Coordinator (to be hired)

Communications

• Communications: internal, external• PR and marketing – marketing

AFRINIC through various strategies and platforms, branding

• Events and sponsorship – organise and manage meetings, sponsorships and relationships

Communications

• Technical communications: communiqués, reports, annual report, handouts, factsheets

• Web development and maintenance – websites

• Material designs

Achievements 2012

• Two meetings – AFRINIC 16, Serekunda, The Gambia, AFRINIC 18, Khartoum, Sudan

• Visual rebranding – new logo, new colours, new website, new philosophy built on IPv6 and future of Internet

• Launch of Africa Internet Summit• CTO meeting in Mauritius• Fire Programme first award winner • Mauritius Cybersecurity days

Africa Internet Summit

Fund for Internet Research and Education (FIRE)

What next?

• Be a household name in our region:– Build a strong an efficient AFRINIC team– Give a lot more visibility to AFRINIC and its work in

Africa– Enhance old and build new relationships,

agreements, sponsorships– More partnerships and work with regional bodies– New publications and websites geared to

activities, members and community

Questions