Corporate Profile & Training and Development Programmes · Corporate Profile & Training and Development Programmes THE EQ EDGE SDN BHD (1075722-U) ... § High Impact Selling with

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THEEQEDGESDNBHD(1075722-U) THEEQEDGEPTELTDNo.110,1stFloor,JalanSS14/1 160RobinsonRoad47500SubangJaya SBFCentre#15-09SelangorDarulEhsan,Malaysia Singapore068914Tel:+60356212178 Tel:+6585180130

COMPANYPROFILETHE EQ EDGE GROUP is the leading expert for Emotional Intelligence and PeopleEngagementservicesinMalaysiaandAsia.HeadquarteredinMalaysia,wehaveasubsidiaryinSingaporeandrepresentativeofficesinHongKongandJakarta.PreviouslytheMalaysianCountryOfficeforSixSeconds,thelargestEQorganisationintheworld, THE EQEDGEGROUP remains a global networkmember.We combineproven EQprinciples,methodologies and techniqueswith practical businessmodels and solutions toachievepeopleengagementandbottom-lineresults.We are professionals with extensive hands-on corporate experience in marketing, sales,operationsandhumanresourcesatthetoplevelofmanagement.Supportedbyworld-classresearch and data, our customised integrated solutions are powerful and practical fororganisations,leaders,individualsandcommunities.SIXSECONDSEMOTIONALINTELLIGENCENETWORKEstablished in California in 1997, Six Seconds is the most extensive global provider ofEmotionalIntelligencetraining,performancedevelopmenttoolsandeducationalresources.Six Seconds developed the EQ-in-ActionModel in 1997 to help people put the theory ofemotionalintelligenceintopractice.ThisModelisbasedonPeterSalovey’swork(advisoryboardmemberofSixSeconds)andJohnMayer,whofirstdefinedEQasascientificconcept.ItalsobuildsonthefivecomponentsofEQpopularisedbyProfessorDanielGolemaninhis1995book,EmotionalIntelligence,whichendorsesSixSeconds’EQCurriculum.TheModelintegratesleadingthoughtsonthedevelopmentofneuroscienceintoapractical,usableandmemorablestructure.SixSecondsspecialisesin:§ SustainableChange through traininganddeployingbest-in-classperformance tools for

leaders and professionals creating positive transformations among teams andorganisationsthroughouttheworld

§ Creating powerful bottom-line business impacts by improving the people-side oforganisationalperformanceandleadership

§ Education by helping organisations, schools and communities to develop sustainablefutureswithpositiveoutcomes


TRAININGMETHODOLOGYUsingacombinationofexperientialexercises,powerfulreflectiontechniques,andengagingdialogues, The EQ Edge training provides participants with personalised learningexperiences,enablingthemtoacquireinsightfulnewawarenessandbeguidedtodeveloppracticalactionplans.Withprovenexperienceinemotionalintelligenceinstruction,TheEQEdgeprogrammestapinto brain-based learning, multiple intelligences theory, positive psychology andgroundbreaking research on emotions. Drawing on these multidisciplinary sciences ofemotionalandsocialintelligence,ourpeopledevelopmentseriesfocuseson:

• coaching individuals to develop personal actionable strategies to help them becomemorepurposeful,engaged,focusedandproductive

• training leaders to create environments that allow others to thrive, and focused onmobilising,inspiringandengagingtheirteams

• partneringwithorganisationstohelpcreatetheorganisationalclimatetodrivehigheremployeeengagementateverylevel

TheEQEdgeprogrammesadopttheSelf-Sciencetrainingmethodologyalongsidevalidatedassessmenttoolsinitsprogrammes.ThismethodologyidentifiedinDanielGoleman’s1995best-sellingbook,EmotionalIntelligence:WhyitmattersmorethanIQ,isoneoftwomodelsthathavebeenproventobemosteffectiveinteachingEQ.Thisapproachisresearch-based,time-tested,andproveneffectivetimeandtimeagainaroundtheworld. If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. Daniel Goleman, Emotional Intelligence


TRAINING&DEVELOPMENTCURRICULUMPersonalDevelopmentTheEQEdgeinPersonalEffectiveness©Series

§ EQatWorkPersonaleffectivenessliesintheabilitytorecognisehabitsthatinhibitperformanceand productivity, followed by conscious decisions tomake positive changes. Thisworkshopprovidespowerful insightstoenableparticipantsto initiate,manageandsustainpeakperformanceatwork,andinlife,withthelatestEQtechniques.

§ EngagingCommunicationSkillswithEQThis workshop is designed to strengthen participants’ skills in authenticcommunication,inspiringtrustsandbuildinggenuinerelationships.Theseengagingcommunication skills will positively impact relationships at the workplace andbeyond.

§ HighImpactSellingwithEQ

Thisworkshopwill equip participantswith practical customer-focused consultativesellingtechniquesthatarerootedinpowerfulEQprinciples. Participantswill learnabout the Sales and Buying Cycles alongside time-tested strategies to overcomevariouschallengeswhenselling.

§ EQforInfluenceandNegotiation

InfluencingandNegotiationskillsarecriticaltosuccesswithinanorganisationaswellas externally with customers, suppliers and other stakeholders. In this engagingworkshop, participants will learn the people dynamics involved in influencing andnegotiatingfordesiredoutcomeswithoutsuppressingtheneedsofothers.

§ RelationshipSellingwithEQ

At the heart of relationship selling are emotional dynamics that drive customers’decisions.RelationshipsellingwithEQisaboutnurturingcustomerrelationshipstoadeeper level of engagement – demonstrating care, authentic listening,understanding and empathy – to win customers’ trust. This workshop willdemonstrate the powerful pairing of consultative selling principles with EQ foreffectiverelationshipselling.


LeadershipDevelopmentTheEQEdgeinLeadershipEffectiveness©Series

§ EngagingLeadershipThisworkshopwasdesignedtodevelopthe5critical engaging leadership competenciesrequiredof themodernworkplaceengagingleader as identified in the EngagingLeadershipCompetencyModel© i.e. LeadingSelf (SelfMastery), LeadingChange, LeadingTeams, Leading Growth, and LeadingConnections. This 2-day workshop willprovide auseful, practical overviewofwhatis required to build engaging leadershipcapacity.

§ LeadingSelf:EQforSelf-Mastery

The ability to lead ourselves should precede any attempt to lead others. Beingrootedinourvaluesandawareofourpreferences,workandcommunicationstyles-especiallyunder stressful conditions - is key tobecominganeffective leader. SelfMastery is about becoming an expert onourselves throughhonest self reflectionsand the continuous learning fromexperiences. ThisWorkshop teaches the8 coreemotionalcompetenciesforSelfMastery identified intheSixSecondsEQModel™:Enhancing Emotional Literacy, Recognising Patterns, Applying ConsequentialThinking, Navigating Emotions, ExercisingOptimism, Engaging IntrinsicMotivation,IncreasingEmpathyandPursuingNobleGoals.

§ LeadingChange:TheEQEdgeinDrivingChange

Toeffectively leadChange, leadersmust firstbeable toacceptandcopewith theeffectsofChangethemselves.Itisvitalfortheleadertofirstdealwithhis/herownemotions and thoughts that will surface in times of Change so that leadership indrivingtheChangeisbuiltonconvictionandcommitment.UsingtheCHANGEMAPasanchorinthisWorkshop,leaderswilllearnhowtocombineChangeManagementStrategies with practical emotional engagement approaches to ensure thatorganisationalChangeisdriveneffectivelyandsustained.

§ LeadingTeams:EQforTeamEffectivenessTeamsarethedriversoforganisationalsuccess-yettheabilitytoformandleadhighperforming teams isoneof thebiggest challenges that confrontsany leader. ThisWorkshop exposes participants to team challenges in diverse settings – fromcreative package designing to ultimate reliance on team members for “survival”.AlongwithpracticalandpowerfulEQtechniques,theseexperienceswillchangethewayparticipantscreateandleadtheirownhighperformingteams.


§ LeadingGrowth:EQforCoachingandMentoring

In a recent Gallup research covering interviews with one million employees andeightythousandmanagers, itconcluded,“People leavemanager,notcompanies. Ifyou have a turnover problem, look first to your managers.” Successful leadersunderstand the importance of relationships in teams because it’s really aboutpeople. In this Workshop, participants will learn what are the key ingredients tobuild trusting relationships so that they can be more effective in their role ofdeveloping people. The Emotional Intelligence Model will be introduced as thelogicalframeworkforbuildingcoachingandmentoringrelationships.

§ LeadingConnections:ACommunicationMasterclass

Communication is the essence of any relationship andassuch,criticaltoengagingleadership.Itistheoneskillthat can effectively hold the organisation together,whetherfromtoptobottom,bottomtotop,orsidetoside. Leaders are now expected to designcommunicationstrategiesthatwillengagestakeholdersnotjustcognitivelybutatemotionallevelsbeneaththesurface – beyond just understanding the impact ofverbal and non-verbal dynamics. In this Workshop,leaders will learn how to build genuine relationships,practise empathic communication, give useful andtimelyfeedback,andmanageconflictseffectively.

Business/OrganisationalDevelopmentOrganisational Effectiveness programmes that had been custom-designed to suit clients’uniquerequirementsinclude:

§ EQforSuccessionPlanningandTalentDevelopment(18–24monthsprogramme)§ EQinBusinessStrategiesandPlanning§ BrandingwithEQ:StakeholdersEngagement

CommunityProgrammesTheEQEdgeinCommunityDevelopment©Series

§ TheEQEdgeinParenting§ EQforFamilies§ TheEQEdgeinEducation§ EQforYouthandYoungAdults§ EQEssentialsforGraduates§ EQforCommunityLeaders


ASSESSMENTTOOLSSEIPROFILE™ASSESSMENT[SixSecondsEmotionalIntelligenceAssessment]TheSEI™isaneffectivemeasurethathelpspeopledevelopandapplyemotionalintelligenceprofessionallyandpersonally.TheSEI™ measures eight fundamentals of EQ (people skills),including emotional literacy, emotional management, andempathy. The SEI is the only testmeasuring the Six Seconds'ModelofEmotionalIntelligence.§ KnowYourself is increasingself-awareness.Ithelpsleaders

understand their own thoughts, feelings and actions, andhowtheseimpacttheirteammembers.

§ Choose Yourself is building self-management and self-direction.Ithelpsleaderstofollowtheirintentionsandlivemoreconsciouslyknowingthattheyareincontroloftheirownchoicesanddecisions.

§ Give Yourself is aligning daily choiceswith a larger sense of purpose. It helps leadersincreasetheirwisdomtorelatemeaningfullywithothers,leadfromtheheart,andmakethemostoflifewhilstoptimizingthepotentialinothers.

First published in 2005, the SEI™ is a validated assessment with over 75,000 users frommorethan50countries.SEIFeaturesandBenefits

• DevelopmentFocusedLearnablecompetencies,applicableandpracticaldevelopmentideasinreports

• RigorousBest-in-Classpsychometrics(normedandstandardised).SEIisaLevelBassessmentandhas complied with American Psychological Association’s Standards for Education andPsychologicalTests(“APAStandards”)intermsofvalidity,reliabilityandfairness

• InternationalMorelanguagesthananyotherEQassessment,andvalidatedworldwide

• EasyInterfaceOnlineanduser-friendly

TheSEI™providesarangeofreportsfordifferentneeds:

• StrengthsReportprovidesaquickentrytothesubjectfocusingonthreetopstrengthsandhowtoleveragethem

• Development Report drills into all eight competencies with detailed suggestions tofostergrowthandchangeforawiderangeofaudiences

• LeadershipReportlinksEQskillstoimportantoutcomesformanagementrole


VITALSIGNS™TOOLKITVital Signs™ are statistically validated measures that capture key information about thepeople side of performance. Built on amodel with solid business logic as well as soundscience,thetoolsconnectpeople’sperceptionsandattitudeswithhardbusinessoutcomesinanactionable,practicalframework.LEADERSHIPVITALSIGNS™(LVS)ASSESSMENT:InsightonLeadershipEffectivenessTheLVSAssessmentassessesleaders’capacitytoproducestrongresults,tobuildathrivingorganisationandtodriveChange.Itmeasuresfivekeydrivers(Motivation,Change,Execution,TeamworkandTrust)andleadershipoutcomes– Influence, Efficacy, Design and Direction. Individualleadership strengths and opportunities for improvementare highlighted in a personalised report as a guide fordevelopmentofpersonalactionplans.TEAMVITALSIGNS™(TVS)ASSESSMENT:Identify opportunities and obstacles for optimal groupperformance

TVSmeasuresthedriversofteameffectiveness,offeringinsights into theworkplaceclimateand teamdynamics.Climate is an overview of the employees’ relationshipwith and within the organisation. The climate is thecontext in which employees work each day; researchshows climate strongly influences how people performtheirjobs.TheTVSreportprovidesasnapshotoftheteamclimateand effectiveness including identifying strengths andobstacles for teamperformance. Thiswill also serveas

an indicatorof leaders’effectiveness in leading teamsand thereforeofferdeeper insightsinto how engaging leadership competencies can be applied to bring about higherengagementandbetterteamclimate.ORGANISATIONALVITALSIGNS™(OVS)ASSESSMENT:MeasurekeyindicatorsoforganisationalclimateacrosstheenterpriseA statistically reliable research process to pinpoint areas assisting and interfering withgrowthandbottom-linesuccess.

Are your leaders able to inspire motivation?

How strong are they in execution?

To what degree are your leaders fostering teamwork?

Are your leaders able to fuel motivation?

How skilled are they in creating buy-in for change?

How much trust do they create?

What drives leadership excellence?

LVS LVSVITAL SIGNSLEADERSHIP

LVS is a web-enabled multi-rater assessment providing focused feedback about your leadership and comparisons between

your and others’ perceptions. In this context, “leadership” is defined by the five components of the VS Model.

Measure leaders’ capacity to produce strong results, to build a thriving organization and to drive change.

LVS measures five drivers + leadership outcomes:Influence, Efficacy, Design, Direction

LVS HELPS YOU...

key responsibilities for people-leaders.

change.

leverage.

leader’s job is leading people.

Are your leaders able to inspire motivation?

How strong are they in execution?

To what degree are your leaders fostering teamwork?

Are your leaders able to fuel motivation?

How skilled are they in creating buy-in for change?

How much trust do they create?

What drives leadership excellence?

LVS LVSVITAL SIGNSLEADERSHIP

LVS is a web-enabled multi-rater assessment providing focused feedback about your leadership and comparisons between

your and others’ perceptions. In this context, “leadership” is defined by the five components of the VS Model.

Measure leaders’ capacity to produce strong results, to build a thriving organization and to drive change.

LVS measures five drivers + leadership outcomes:Influence, Efficacy, Design, Direction

LVS HELPS YOU...

key responsibilities for people-leaders.

change.

leverage.

leader’s job is leading people.

Measuring the Drivers of Organizational Effectiveness

Disengaged 22%

Neutral 45%

Engaged 33%

At a Glance

Scope

The “Team Vital Signs” (or “TVS”) survey was conducted in March 2011 – with input from 9 members

of the SAMPLE TEAM.

Results at a Glance

Climate Index: 69.6/100

This index is an aggregate score

on the TVS and can be used as a

benchmark for the team’s health,

effectiveness, and readiness for change.

The average Climate Index score is 50/100.

Engagement (graph to right)

What % of group members are engaged?

A more positive climate is linked to more engaged

members. On average, around 25% of respondents

members land in the “Engaged” category – higher

scores here represent an important team strength.

3


WAGNERENNEAGRAMPERSONALITYSTYLESCALES

TheEnneagramisapopular,provenpsychologicaltoolfordeterminingpersonalitytypesasapathforself-improvement.Usedinmanydisciplinesincludingeducation,psychotherapy,law, entertainment and sales, the Enneagram is increasingly used for business, both intrainingprogrammesandorganisationalchange initiatives.companiesand institutionsusethe Enneagram in areas of communication skills, conflict resolution, coaching, leadershipdevelopmentandteameffectiveness.While there are many Enneagraminventories, the WEPSS is the onlyassessment published by a major testcompany. And it is the only Enneagram inventorywith sufficient reliability, validity, andstandardisationtobereviewedinBuros'sMentalMeasurementsYearbook.BARRETTCULTURALTRANSFORMATIONTOOLS(CTT)

CulturalTransformationTools®allowleaderstomeasureandmaptheculturesoforganisations,schools,communitiesandnations.Leaders typicallymeasureandmanageoutputs andoutcomes. Outputs andoutcomesaretangibleandrelativelyeasytomeasure.Beneaththesurfacelie

our values and beliefs – the components of your culture that make a real differencebetweensuccessandfailure.The Cultural Transformation Tools® are among the most detailed and comprehensivecultural diagnostics commercially available. By mapping values to the Seven Levels ofConsciousness®Model,culturecanbemeasuredandshaped.


SAMPLEOFCLIENTSPORTFOLIOOurlistofvaluableclientsinclude:

AFFILIATIONSANDACCREDITATIONS• SixSecondsGlobalEQNetwork• GloballyCertifiedTrainers:

§ MasterTrainers,EQAppliedPractitionerCertification§ SixSecondsAdvancedEQPractitionerCertification§ CertifiedSEI&VitalSignsAssessorsandCoaches§ CertifiedTrainerwithEnneagraminBusiness§ CertifiedTrainerwithWagnerEnneagramPersonalitySpectrum§ CertifiedTrainerwithThiagiInteractiveTrainingStrategies§ CertifiedGlobalNLPTrainersandMotivationalCoaches§ CertifiedBarrettCulturalTransformationToolsConsultants§ CertifiedAMPDNAConsultants§ CertifiedLEGO®SERIOUSPLAY®MethodFacilitators

• Member,HarvardInstituteofCoachingFormoreinformation,pleasecontact:

FCLaw([email protected])orJacquelineOng([email protected])

www.theeqedge.com

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