Corporate Profile & 2019 Training Courses · Corporate Profile & 2019 Training Courses . 2 | P a g e Table of Content About SPNS Consulting 2 ... in performance by the application

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House #5, Adeboye Solanke Avenue, off Allen Avenue, Ikeja, Lagos. www.spnsng.com | [email protected] | +234 1 342 6299, +234

8097000 085

Corporate Profile & 2019 Training Courses

http://www.spnsng.com/

mailto:[email protected]

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Table of Content

About SPNS Consulting

Our Clientele

Our Services

2019 Training Calender

Training Courses

Our Team

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12

Heading

Page Number

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House #5, Adeboye Solanke Avenue, off Allen Avenue, Ikeja, Lagos. www.spnsng.com | [email protected] | +234 1 342 6299, +234 8097000 085

SPNS Consulting commenced business operations over

15years ago as a financial and management consulting firm

with the name Savvy Consulting. SPNS is wholly owned by its

management team and members of staff. The focus areas of

the company’s offering are; Business Process Management,

Enterprise Transformation, and Technology.

The decision to focus on the aforementioned areas is based

on the desire to actualise her mission which is “To build

operationally-excellent businesses, both in structure and

in performance by the application of proven management

principles, techniques and technology.”

Today, SPNS have grown to become relevant the areas of

Business Process Management, Corporate Strategy,

Enterprise Resource Planning Solutions, Training and Human

Capital Development. Our quest to continue to add value to

the businesses of our clients and stakeholders has seen us

emerge as one of the pacesetters and industry leaders in these

major areas, and this is evident in our array of functional

practices.

Our practices showcase our vast experience and expertise, and this

is the main attraction to our clients. Below are some facts about us:

We are an indigenous consulting firm operating within a

global framework. Our practice span across the continent of

Africa.

About 35,045 hours committed to research and

development as well as clients' project execution across

various sectors of the economy.

Our functional practice provides for the major areas of

general management consulting practice without loosing

focus of our key focus areas.

We apply industry wide tested consulting tools alongside our

in-house developed tools towards the provision of solutions

on clients projects.

Our primary functional practices are; Business Process &

Performance Management.

About Us:

Business Process Management & Automation | Performance Management [Balanced Scorecard Implementation] | Performance Management Automation

Electronic Document Management System| Backfile Conversion & Archiving | Corporate Strategy | Enterprise Transformation | Human Capital Development & Management

OUR SERVICE OFFERRINGS:

http://www.spnsng.com/


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Business Process Management & Automation | Performance Management [Balanced Scorecard Implementation] | Performance Management Automation

Electronic Document Management System| Backfile Conversion & Archiving | Corporate Strategy | Enterprise Transformation | Human Capital Development & Management

OUR CLIENTELE

OUR SERVICE OFFERRINGS:

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Our Services (Functional Practice) BUSINESS PROCESS MANAGEMENT AND AUTOMATION

A business process is often started by a trigger, such as the filing of an expense report, which initiates a set of predefined workflow steps, or processes, that conclude with the employee receiving reimbursement. Our business automation solution handles the transformation of operational processes from its human-centric stage to a highly automated state. The main objective of Business Process Automation is not only to automate business processes, but also to simplify and improve business workflows as well. Business Process Automation can be a standalone

initiative or part of a larger, overarching business process management strategy. Within the Business Process Management framework, automated business processes are managed collectively to improve an organization’s overall workflow in terms of; achieving greater efficiency, adapting to changing business needs, reducing human error and clarifying job roles and responsibilities. BPM is itself a subset of the entire infrastructure management system of an organization, which maintains and optimizes an organization's core operational components such as processes, equipment and data. Engaging us for our BPA solution can always be seen as a step in preparing your organization for the next level within a dynamic business environment.

Flexible solutions for your business needs

PERFORMANCE MANAGEMENT (BALANCED SCORECARD) For an organization to achieve a continuous growth in business performance, its vision, aims and objectives ought to be developed into corporate strategic policies which further devolves into measurable bits as derived from critical success factors and key performance indicators. SPNS Consulting implements the Balanced Scorecard, the number one strategy-based performance management framework that aids in the translation of organizational vision into actions.

ELECTRONIC DOCUMENT MANAGEMENT SOLUTION

and otherwise manage documents in image, video, and audio, as well as in text form. Our solution provides a single view of multiple databases, and may include scanners for document capture, printers for creating hard copy, storage devices such as redundant array of independent disks systems, and computer server and server programs for managing the databases that contains the documents. Some of the major benefits of the Electronic Data Management Solution show that; it reduces task turnaround time as well as ensures data safety while aiding efficiently.

Our Electronic Document Management Solution provides for the management of different kinds of documents within an enterprise through the use of suitable applications and data storage. This solution allows an enterprise and its users to create a document or capture a hard copy in electronic form, store, edit, print, process,

"Any daily work task that takes 5 minutes will cost over 20 hours a year, or over half of a work week. Even if it takes 20 hours to automate that daily 5 minutes task, the automation will break even in a year" Anthony J. Stieber.

"When people are financially invested, they want a return. When people are emotionally invested, they want to contr ibute." simeon sinek.

Process improvement and process innovation are actually two different concepts that can a ffect your business in separate ways. Implementing each requires a different skill and a different long -term vision Vincent Mirabell i.

MYSTERY SHOPPING (Sevice Quality Monitoting/Process Compliance) Setting standards and development of sound service level agreements across the various tiers of and organization is not an automatic guarantee for success. Several deviations occur along company's service delivery value chain. It is then important to monitor the employee compliance to set standards during average service delivery operation. Our mystery shopping/ service quality monitoring solution provide the feedback required to ensure that service standards are complied with by the company's workforce. Our reports are presented in several formats such as the scoresheet (grid), word summary report and audio-visual recordings. Mystery shoppers provide companies with objective and assessment of the employees‘ knowledge of their product features/rates, supposed business processes, procedures SLAs etc. as well as their level of compliance to the stated standards..

BACKFILE CONVERSION(DOCUMENT SCANNING) If your enterprise is such that generates and manages a high volume of documents then our Backfile conversion solution is meant for you. Backfile conversion in itself is the act of replacing large volumes of documents with digital images. Generally Backfile Conversion consists of digitizing volumes of documents by using high speed scanning methods to convert these legacy documents into digital images, which will be stored as document libraries. Today many financial services sectors, and sub sectors as well as agencies have millions of data stored on; card-stock, maps, microfiche, or microfilm, to name a few. In a normal enterprise setting, when a particular file is needed, locating these records could take hours or days; especially if these physical documents are stored off-site in a warehouse facility. Our Backfile Conversion Solution provides rapid access to these legacy documents in electronic formats in a stress free way.

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S/N COURSE TITLE DATE (STREAM 1) DATE (STREAM 2)

1. Developing and Implementing Competitive Strategy 14th & 15TH, February, 2019 11th & 12th, July, 2019

2. Strategic Sales & Marketing Management- Improve market share acquisition through the effective management of the dynamics of sales and Marketing.

27th & 28th, February, 2019 25th & 26th, July, 2019

3. Performance Management; Linking Strategy to Daily Activities 14th & 15th, March, 2019 15th & 16th, August, 2019

4. Understanding Business Process 28th & 29th, March, 2019 29th & 30th, August, 2019

5. Business Process Modelling & Analysis 11th & 12th of April, 2019 5th & 6th, September, 2019

6. Unlocking the Keys to a Better Engaged Workforce 25th & 26th, April, 2019 26th & 27th, September, 2019

7. Effective Management of Employee Appraisals 9th & 10th, May, 2019 10th & 16th, October, 2019

8. Process Improvement (Analysis & Design) 30th & 31st, May, 2019 24th & 25th, October, 2019

9 Customer Experience Management 13th & 14th, June, 2019 14th & 15th, November,2019

10 Strategy Development Using Balance Score Card Framework 27th & 28th, June,2019 28th & 29th, November, 2019

Our 2019 Training Calender The people edge has long been identified as the key factor in gaining competitive advantage in the market place. Today, even with the advent of new performance- enhancing technologies, real growth and value delivery to an enterprise’ stakeholders cannot be assured without a well-trained and highly motivated work force. Indeed, high impact training and re-training is imperative for sustainable productivity. Our knowledge transfer approach at SPNS Consulting is designed to ensure that the participants acquire the required knowledge and also to ensure that the acquired knowledge can actually be translated into actionable plan(s). Simulation cases are developed and syndicate sessions held during our programs to enhance effective knowledge transfer. In addition; we have access to a pool of current industry top performers with international exposure who provide valuable support to assure a pick-of-the-punch faculty for our training programs.

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The successful establishment of business goals and objectives creates a platform for the assessment of how well the organisation is drawing closer to the achievement of its business vision. It is therefore important that strategic directions are created through the development of a sound corporate strategic framework for any visionary organisation. This course presents the latest methodologies for developing and implementing strategies as well as translating such strategies into practical actions. Participants shall be exposed to different relevant conceptual frameworks and real-life cases. Issues like the management of interface of strategy and technology, development of corporate, business, and functional strategies shall as well be given utmost attention.

Course Outline

Understanding strategy and strategy development.

The effects of environmental and social economic factors on strategy formulation and

Implementation.

The concept of competitive strategy for a global environment.

Identification and evaluation of how organizational culture relates to strategy.

Pit holes to avoid during strategy formulation and implementation.

Understanding and using outside the box thinking during strategy sessions.

Finance, strategic decision-making, and technology.

Planning and Co-ordinating strategic planning programs.

Approaches and world- class best practices for implementing strategy.

The main focus of the Balance Scorecard is on ensuring that all resources within the organisation are directed towards the total achievement of the strategy; all processes are boosted towards delivering an impeccable customer experience and employees are empowered to develop and perform towards a common goal. This course will aid organisations in the development of a sound strategy having in mind all key elements. Hence, learn how to view your company in the right perspective focusing on your right strategic goals.

Course Benefits

Understand the concepts of balanced scorecard and its relevance to strategy development.

The Foundations for successful Strategy Execution using the Balance Scorecard framework.

How to develop your Strategy Execution Management Framework as well as boost performance

management capabilities.

Learn how to develop sound objectives, and KPI’s towards the provision of a clear strategic direction.

Course Outline

Introduction to Strategy Development using Balance Scorecard.

Basic concepts of the balanced scorecard and how it can be used to improve organisational performance.

How to engage and empower employees in a Balanced Scorecard framework based strategy development

and execution.

How to build a strategy map, monitor and measure progress towards strategic objectives.

Strategic themes, initiatives, KPI, targets and measures establishment.

Strategy Review data generation framework development.

Course Benefits

Gain superior insight to the strategy development framework and how to drive the

implementation.

Learn how to translate your high- level organisational strategies into practical goals and objectives.

Understand market intelligence gathering and its uses when developing and driving corporate

strategy.

Develop strategy development and implementation action plans.

Other Information: Course Duration: 2 days Course Fee: #125,000.00.00 Per Perticipant Others: Lecturer led training delivery, action learning, and syndicate sessions.

Developing and Implementing Competitive Strategy

Who Should Attend

Senior Managers

Managers who are now or expect to be involved

with developing and driving corporation or

functional strategies for their organisations.

Team Leads/Unit Heads.

Strategy Development Using Balance Score Card Framework

Who Should Attend

Human Resources Managers

Performance Managers

Heads of Strategy Development and

Implementation.

Talent Management Experts.

Other Information: Course Duration: 2 days Course Fee: #125,000.00.00 Per Participant Others: Lecturer led training delivery, action learning, and syndicate sessions.

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Effective performance management can be difficult without the basic understanding of job profiles, individual operational processes and procedures amongst other variables especially towards identifying result oriented key performance indicators and measures. Even a thoroughly developed business strategy can fail if adequate attention is not given to its management and implementation.

Course Outline

Interpreting Strategy for performance management purposes.

Extracting Strategic initiatives and themes from strategy.

Analysis of job profiles, processes and procedures

Understanding how to generate strategic objectives based action plan.

Reviewing SLA for strategic inclusion.

Extracting elements for measurement of individual job deliverables from organizational

strategic goals and objectives.

Measuring individual achievements in line with job deliverables.

Establishing the link between the identified strategic objectives with individual daily job

functions.

This course is majorly for line managers who are responsible for managing performance and employee appraisals. Effective employee appraisals help both the employer and their managers identify and correct problematic issues as well as proffer solutions in areas calling for improvement. Appraisals also help organisations define set standards that would be used to measure performance. This course focuses on how to effectively manage employee appraisals as well as improve on them as the outcome of these appraisals can have big effects on the; organizational performance, employee’s self-esteem and succeeding performance.

Course Benefits

Learn how to effectively carry out employee appraisal.

Be familiar with the performance appraisal framework and timelines.

Be able to develop performance objectives for your workforce.

Know how to positively use appraisals and feedback methods.

Course Outline

Understanding the importance and benefits of employee appraisals.

How appraisals impact on business objectives.

Performance Appraisal Process.

Essential appraisal skills and how to use them to conduct an effective appraisal.

Identification of required job deliverable based appraisal data.

Development of appraisal data gathering methodologies.

Analysing, interpreting and using appraisal data and outcomes.

Course Benefits

Learn how to align your employee's day-to-day activities with strategic business objectives.

Learn how to clarify on the job accountabilities and performance expectations.

Improve your corporate productivity.


Performance

Management; Linking

Strategy to Daily

Activities

Who Should Attend

Head Human Resources Managers

Heads of Strategy

Heads of Performance Management

Heads of Learning and Development

Effective

Management of

Employee Appraisals

Who Should Attend

Line Managers

Business Owners

HR Managers


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This is an introductory course to BPM for any business manager mindless of specialization. This course prepares the ground for intending business leaders, and BPM practitioners as it gives an overview knowledge of what business process management is. It provides an overview of Business Process Management as both management discipline and as a set of enabling technologies. Participants will learn the key concepts, terms, methodologies, techniques and technologies associated with Business Process Management. The participants shall gain insight to the practices and technologies that are making business process management a much- needed approach to solving business problems and improving organisational performance.

Course Outline

Introduction to Business Process Management

Business Process Management Concepts and Principles

Process Modelling

Understanding Process Analysis & Design

Process Measurement

Process Governance

Building a Process- Managed Enterprise

Business Process Management Tools & Technologies

Today’s organisations operate in a dynamic and competitive environment. There is the need for continual change and improvement to keep up the pace. Unfortunately, many organisations are entangled in a web of inefficient processes, work activities and procedures. Business Process Modelling & Analysis knowledge can be used to identify business problems, optimise business activities as well as identify and proffer solutions in areas for calling for process automation. For operational effectiveness and efficiency, ensuring that all organizational processes are professionally captured is very important. This paves way for effective operation monitoring, and achievement of total quality in terms of the output from business organizations. The main area of focus of this course is targeted on the understanding business processes modelling, and various methods used for process analysis for improvement purposes within an organisation. This course will give insights into what; process modelling, analysis, and design are.

Course Benefits

Ability to capture, analyse and document business processes

Understand how to identify and model current business processes.

Ability to establish and analyse the strategic and organisational framework for Business Process

Modelling & Design.

Course Outline

Process Objective and Scope Establishment

Process Mapping, Modelling techniques & Design

Process Model Validation Flow

Understanding Process Analysis Techniques.

Outside-In-Thinking Approach to Process Analysis

Establishment of Customer Expectations.

Creation of Successful Customer Experience through Process Analysis ( Using the Mind Mapping

and Customer Journey Mapping Tools)

Course Benefits

Actionable insight into BPM and its role in improving business performance.

An understanding of what is needed to build a process managed enterprise.

An appreciation of BPM best practices and pitfalls to avoid.

Understand the principles of business process management.

Be able to identify a business process based problem within an organization.

Learn the major methodologies and techniques for implementing BPM.

Discover the various technologies that support Business Process Management.

Become familiar with the resources in the BPM community as well as apply creative thinking

approaches to process improvement.


Understanding

Business Process

Management

Who Should Attend

1. Business Process Owners and Drivers

2. Business Process Analysts

3. Business Managers

4. Project Managers

Business Process

Modelling &

Analysis

Who Should Attend

Business Analysts

Business Process Analysts

Business Enterprise Architects

BPM Subject Matter Experts


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The customer is always KING. However, the strength of the customer service of any organization solely depends on providing an outstanding customer service that aids customer retention. Customers make their decisions based on the quality of customer experience your organisation offers. This course is designed to run you through the essentials required for you to understand your customer experience management- how to maintain relationships and develop a customer-centric culture in your organisation.

Course Outline

Developing a Customer-Centric Culture

Understanding Voice of the Customer.

Customer Experience Management Strategy & Framework Development.

Analysing the Customer Journey.

Extracting Customer Experience Metrics.

Customer Experience Improvement Techniques.

Managing Digital Customer Engagement.

Over the last decade, organisation have sought ways to manage and raise their employee engagement level. The engagement level of an employmee could be traced to several indicators such as; organizational culture, structure, work environment, leadership and communication within an organization. A good employee engagement rating translates into having improved capacity to deliver on organisational goals. It also drives team effort, innovation, employee retention, productivity and profitability and retention of top talent. This course will help you view employee engagement as an essential tool needed for overall organisational effectiveness and success as well as expose you to how to effectively improve the engagement levels of the workforce..

Course Benefits

Understand the importance of good engagement to your workforce.

Be able to establish and implement an employee engagement framework for your organisation.

Learn how to create and maintain an enabling environment for employees to work in.

Understand and develop essential HR practices that will boost employee engagement in your

organisation.

Course Outline

Understanding the concept of Employee Engagement.

Measuring Employee Engagement Level.

How to manage and drive Employee Engagement.

How to manage purposeful relationships between Employees and Managers.

Knowledge Sharing – Pillars of Engagement.

Hiring and On-boarding and relationship with employee engagement.

Organisational Culture and how it affects Employee Engagement.

Course Objectives

Maintaining customer retention.

Learn how to control emotions and use the right approach in challenging situations while dealing

with the customers.

Understand the use of customer experience management frameworks


Customer

Experience

Management

Who Should Attend

Process Managers

CRM Managers

Marketing Managers

Heads of Marketing

Brand Managers

Sales Managers

Employee Engagement; Unlocking the Keys to a Better Engaged Workforce

Who Should Attend

Business Managers

HR Professionals

Front-Line Supervisors

Business Owners


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The only reason any organisation exists is to meet the needs of its market. The most successful organisations realign with trends in their market, and satisfy their market’s needs better than anyone else. This course provides an understanding of how to analyze and position your products and/or services with respect to your target markets, how to develop competitive market-based strategies, and how to integrate these strategic initiatives into the operational processes of your organisation to gain sustainable advantage. At the end of the programme you will have developed a high-level insight into how to make your organisation more competitive and more effective for increased market share acquisition. This course provides an overview of competitive marketing principles, theory and practice. You will be able to manage your market share acquisition in an upward flow manner. Also, you will be able to effectively use market data as one of the key; input element, driver and shaper of your organisation’s profit/loss matrix, and the integration of marketing with your other business and management disciplines.

Course Outline

Markets as strategic drivers of business.

Understanding the marketing environment, research and the surrounding concepts and processes.

Developing sales and marketing objectives from the actualization process view point.

Target marketing strategy development

Product, market life cycles and changing taste.

Integrating strategic objectives into existing operational processes and procedures.

Matching marketing resource and strategies to the objectives.

This course focuses on how to plan and execute a process improvement framework for an organisation. It will help you learn how to optimize business processes to create better customer experience for your customers. Here, you will learn the basic steps for business process improvement that will aid in minimizing risks and ultimately improve on customer satisfaction as well as the most critical aspects of your business processes. At the end of this course, participants will be able to identify areas of development in their respective businesses and implement necessary changes.

Course Benefits

Understand the purpose of Business Process Improvement.

Discover how to reduce/eliminate waste in your organisation by placing primary focus on your

value chain and customers’ value.

How to bring process improvement techniques into the real-world situations.

How to spot areas of improvement when analysing business processes.

How to set organisational priorities to aid process improvement.

Course Outline

Business Process Improvement, purpose and key terminologies.

BPI framework overview and project timeline examples.

How to make use of industry-standard techniques for process improvement, Techniques such as;

o Fishbone analysis, and Brainstorming

o Voice of Customer, and Voice of Process,

o Process GAP Analysis,

o Process Data Mining

How to reduce cost and improve on delivery time.

How to review existing processes towards achieving business objectives.

Understanding Lean Six Sigma Process Management Techniques.

Who Should Attend

Business Leaders leading competitive action implementation.

Senior Sales & Marketing Managers.

Business Development Managers.

Client Relationship and Key Account Managers.


Strategic Sales & Marketing Management-Improve

market share acquisition through the effective management of the dynamics of sales and Marketing.

Developing Marketing Strategy

Who Should Attend

Business Process Analysts

Project Drivers

Business Owners

Project Managers


Course Benefits

Understand and use principles and marketing tools in the development of marketing strategy.

Understand what will drive your organisation and your markets over the next three to five years, what you could achieve, and how you should best compete.

Understand how to integrate strategic objective changes with existing operational processes and procedures of the organization.

Develop effective solutions to complex strategic marketing and sales problems towards increasing market share.

Be ready to lead the development and implementation of your organizations’ marketing and sales strategies.

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Our Management Team

Our Board of Directors

Mazi Sam Ohuabunwa -Chairman Board of Directors

Debo Adebayo - Chief Executive Officer

Roberts Ebers – Director

Engr. Charles Aladewolu – Director

Alhaji Umar Gana – Director

Mr. Nnamdi Nwokoye – Director

Otunba Teslim Alao - Director

Corporate Office

# 5, Adeboye Sholanke Avenue, off Allen Avenue, Ikeja, Lagos, Nigeria Telephone :+234 1 342 6299, +234 803 3388 560, +234 809 7000 085

Email: [email protected]

Debo Adebayo - Managing Director/CEO

Ezekiel Akinnuoye - Ag. Head, Business Development

Adewale Onifade - Ag. Head, Project Management

Tejumade Ogunleye – Ag. Head, Corporate Services


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