PowerPoint PresentationOver 45 years experience as an Outsourcing Contact Centre Provider 5 Centres - Australia & Indonesia > 340 seats > 530 agents Internationally Over 3500 clients – Across 20 Business Sectors utilizing a wide range of Link:Q Products Process > 50 million transactions per year 24/7 Operation Best Medium Size Contact Centre – APAC 2009 Best Medium Size Contact Centre – Worldwide 2009 © Quantum Multimedia Communications 2008 Our Customers Australia’s 200 largest Blues Chip Organisations Link:Q Service 100 of them Source by BRW Magazine © Quantum Multimedia Communications 2008 Promote Existing Staff Promote the existing staff to handle new products, new clients, attrition etc In-House Recruitment Agency Recruitment Skill testing Involved in feedback sessions with agents Meeting with call centre management team Be across project implementation Existing Agents Registered Training Organisation provide staff with certificate I, II, IV Promote Existing Staff In-House Recruitment Agency Requirement Skilled Link:Q Agent Based on :