CORPORATE OFFICE, DEPARTMENT OF INFORMATION TECHNOLOGY: BENGALURU · 2016-11-05 · CORPORATE OFFICE, DEPARTMENT OF INFORMATION TECHNOLOGY: BENGALURU Sub: Supply, ... MIs Wipro, MIs

CORPORATE OFFICE, DEPARTMENT OF INFORMATION TECHNOLOGY: BENGALURU

Sub: Supply, Installation, Commissioning and Maintenance of NetworkEquipments with 3 years AMC after Warranty period of 3 years for ourBranches/Offices in India.

Tender Document Details:

Tender Reference Number and Date RFP 216/CO: DIT/NWE/arm dated 05/11/2016

Last date for seeking Clarifications 14/11/2016Last date for submitting the Bid documents 05/12/2016 up to 1600 hoursDate of opening of Bids 05/12/2016 at 1630 hours

~21.00 Lakh valid for 6 months from the last daEarnest Money Deposit/Bid Security submission of Bids in the form of Bank

GuaranteeRFP Cost Non-refundable ~25,000/- in the form of DD.

[Please note: The above mentioned dates are tentative dates and the Bidderacknowledges that he cannot hold Bank responsible for any revision in these dates. Thebids will be opened in the presence of bidders who choose to be present at the time ofopening of bids.]

This RFP document is available at our Bank's website, www.syndicatebank.in and can bedownloaded from the website. Clarifications, Modifications and date of Extensions, if any,will also be posted on the same website and no paper publication will be done for thesame.

Issued by:General Manager (IT)Department of Information Technology,Corporate Office,2nd Floor, Commercial Complex, National Games Village,Koramangala, Bengaluru - 560 047.

Contact Info:

Tel: 080-25705785Fax: 25705800, 25705790eMail-ld:[email protected]

Ref. No: RFP 216/CO: DIT/NWE/arm

BLANK PAGE

Page 2 of63

Date: 05/11/2016

Ref. No: RFP 216/CO: DIT/NWE/arm Date: 05111/2016

To,

All Eligible Bidders

Sub: Supply, Installation, Commissioning and Maintenance of Network Equipment with 3years AMC after Warranty period of 3 years for our Branches/Offices in India.

We request you to submit your proposal for the requirements mentioned as per the specificationsdetailed in Annexure-I.

Scope Overview: The broad scope of the RFP is given below:• Supply, install, commission and ongoing maintenance of Communication Equipment as per

the specification listed in Annexure-I.• The Contract duration is for a period of 6 years. The bidder is required to provide 3 years

AMC after 3 years comprehensive onsite warranty for all equipment supplied by the bidder.

The Schedule of Requirement with Three years AMC after 3 years Warranty period is given below

SI.No. Description QtyMandatory Items

i) Branch Routers of reputed make 700

ii) Branch Switches of reputed make 700

iii) 2 Mbps Modems of reputed make like 500RAD/MROTEKIATRIE/NOMUS/CYGNUS etc.

iv) Buyback of CISCO 1841-Routers 500v) Buyback of CISCO 2950/2960-Switches 500

--Optional Items:

vi) Serial cards (V.35) for offered router with required serial cables 50Notes:

1. The quantity mentioned above, is indicative and the Bank reserves the right to vary thequantity as per requirement.

2. Bank may place orders in lots as per the requirement of the Bank.3. Offer shall be submitted for Equipment for the full schedule of requirements including

optional items. Offer for part schedule will not be considered

1) Brief introduction about the Existing Setup:

Syndicate Bank has a network of more than 3800 Branches across the country. All the Branchesof the Bank have been covered in Enterprise Wide Network of Core Banking Solution (CBS) of theBank. The Bank has its Data Centre & near DR Site at Mumbai and Disaster Recovery Site atBangalore.

The Bank is having three Tier Network Architecture with its branches connected to an AggregationPoint through 64 Kbps/128 Kbps Leased Lines/MPLS, ISDN, V-SATs and the Aggregation Pointsin turn are connected to Data Centre and Disaster Recovery Site through 2/4 Mbps links.

At present, all Routers in the network are of Cisco make ranging from 1800 series to 7200 seriesand running with EIGRP/BGP as Routing Protocols. MIs Wipro, MIs Airtel and MIs HCL Comnetare presently maintaining the Network Equipments across the Network.

Page 3 of63

---------------- - - - - ------ - ----

Ref. No: RFP 216/CO: DIT/NWE/arm Date: 05/11/2016

Audited Financial Statements or auditedreport form chartered accountant. Turn

The Bidder / Bidder's parent company should over details are to be mentioned in~:o::.::::.,_ -::::::''6:, have an average Turnover of ~35.00 Crore A J (I)

/.ff;;:";;:'_c:!..~,S~\or above during the immediate last 2 If~~~x~~e~fina'ncial results are not audited,/L-:,,! b~._._'~)~~jj~~f\inancial Years.fi)/ ,,,!~,. \ a certificate from the Company's Auditor is

\V~?~_\r'~r-\.)/-f;<L._c._'-H-:L:-------------p-a-g-e-4-o-f_j6-=~:=.0....::b:..:::e~s~u~b~m~it~te~d::_:. __j

-.,

2) Eligibility Criteria:The bidders are required to comply with all the below stated criteria:

Audited Financial Statements, B/S & P&Land also to be mentioned in Annexure-J(I).In case the financial statements are notaudited for 2015-16, they shall be certifiedby Company Auditors (Certificate fromunrelated Chartered Accountant cannot beaccepted)

SI.No. Details Support Documents to be submitted

Bidder should be a Registered Company inIndia for the last three years.

Certified copy of the Certificate ofIncorporation issued by the Registrar ofCompanies and Certificate ofCommencement of business issued by theRegistrar of Companies (For PublicLimited Company).

1.

2

Bidder should have installed/implementedeach of the offered /variants of the offered /higher model of routers/switches/Modems inat least 500 locations in Govt. FinancialInstitutions / Banks /Governmentdepartments/Semi Governmentdepartments/PSUs in India during 2013 -2016, in one order and offeredRouter/Switches in 1500 location in all 3years put together in these institutions

Certificate (as per Annexure -Q) fromFinancialInstitutions/Ban ks/Government!SemiGovernment! PSUs on successfulinstallation/implementation of Equipmentsfrom the Organisations where it wasinstalled/ implemented with PO No andDate. (Also furnish the information inAnnexure-J)

3

The brands offered for this RFP, should befrom Original Equipment Manufacturers(OEM), who have direct presence orrepresentative offices in India and shouldhave supplied in India during 2013-2016The Authorised distributor/Agent participatingin the Bid, should also have direct presenceor representative offices in India

Details of brands offered, details of OEMoffices in India with contact person details,mobile numbers and proof of havingsupplied such brands in India during 2013- 2016Details of Authorised distributor/Agentparticipating in the Bid

OEM should provide a letter, on Equipmentsupport and availability of spares duringcontract period of Six years.

Certificate from OEM on Equipmentsupport and availability of spares duringcontract period of Six years (i.e., throughthe life of entire contract period).Certificate from OEM on Non-End of Lifeand Non-End of Support for a minimum of6 years (i.e., through the life of entireproject period).

4OEM should also provide certificate that allEquipments offered are not 'End of Life' and'End of Support' for a minimum of 6 years.

The Bidder / Bidder's parent company shouldbe a profit making company atleast 2 out ofthe immediate last three financial years andshould have a positive Net Worth of at least~25.00 Crores.

5


The Bidder should have highest form ofcollaboration with the OEM

Certificate from OEM

(Certificate from unrelated CharteredAccountant cannot be accepted)

The Bidder & OEM should not have beenblacklisted by IBAIRBIIGovt.lPublic Sectorundertakings during the last three years andthe said disability should not be in force.

Undertaking letter 1Confirmation letter fromthe participating Bidder & OEM on theirofficial letter head duly signed by theauthorized signatory

7

8

The Bidder's company should not be ownedor controlled by any Director or Employee (orRelatives) of Syndicate Bank

A self-declaration by the Bidder onCompany's letter head.9

Service Centres:i) The Bidder should have its own supportoffices in Metro centres of Bank's RegionalOffice locations.Other than Metro centres of Banks Regionaloffice locations, Bidder should have Own orFranchisee service centre within 100 Kms ofcentres listed below.ii) For Other state district locations (other

10 than Banks Regional Office locations) vendorshould have Service support centres 1Franchisee within 150 Kms from the

Details are to be provided in Annexure-H.

locations listed below.However vendors representative and localoffice at Bangalore will be the contact pointfor the bank. The vendor is responsible formanaging the activities of its personnel or thepersonnel of its franchisees and will beaccountable for both.

Note: The Communication Equipment Will be Installed across the country.

Bank's Regional Office locationsAgra Ahmedabad Anantapur Bangalore Belgaum BellaryBhopal Bhubaneswar Vijayapura Chandigarh Chennai Coimbatore

I Delhi I Ernakulam I Faridabad Ghaziabad I Hubli I HyderabadI Vijayawada I Kannur I Karwar Kolkata I Lucknow I MangaloreI Meerut I Mumbai I Mysore Nagpur I Nellore I PanajiI Patna I Pune I Trivandrum Udupi I Jaipur I Moradabad

I Guwahati I Madurai I Ludhiana I Varanasi II Visakhapatnam I OngoleI Shimogga II Vadodara I Dehradun I Salem II Siliguri I Kanpur

The bidder needs to comply with all the eligibility criteria mentioned above to be evaluated fortechnical evaluation. Non-compliance to any of these criteria would result in outright rejection ofthe bidder's proposal. The Bidder should enclose proof in support of all eligibility criteria whilesubmitting the Bid Proposal, failing which, the Bid Proposal will not be considered for furtherevaluation.There is no restriction on the number of credentials a bidder can provide, however allcredential letters should be appropriately bound, labelled and segregated in the respective areas.

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3) Scope of Work

At present, the Bank is using EIGRP/BGP as the Routing Protocol. The Bank prefers to continuewith the same Routing Protocol, as majority of branches/ offices are connected using the same.Further the Selected Bidder should co-ordinate with the existing Vendor/ AMC providers, if any, forintegration of the Communication Equipment (to be supplied) with the existing Network andmaintenance related issues. In case of any integration problem/s with the existingNetworklVendor, the Selected Bidder will be responsible for resolving the same at no extra cost tothe Bank.

The Bank will arrange for pre delivery inspections of Communication Equipments.

The selected bidder is required to undertake all the works mentioned in the RFP document:

a. Delivery, Installation and maintenance:i. The bidder to coordinate with the respective Branches/Regional office/ Administrative

Office in respect of all the works relating to this particular RFPii. The bidder is responsible for supply and delivery, transportation, transit insurance, storage,

insurance up to acceptance by the bank, installation and commissioning of CommunicationEquipments at sites including integration, acceptance testing, documentation, warranty,annual maintenance.

iii. Any delay in installation of Communication Equipments for whatsoever reasons should notentail in expiry of insurance and the same should be continued to be extended up to thedate of installation and acceptance of the Communication Equipments and otherequipments by the Bank

iv. The bidder shall be responsible for installation and commissioning and other relatedactivities such as unpacking, uncrating, inspection etc.

v. During the installation the bidder shall check physical availability of items as per thepacking list. If any of the items are not delivered/not as per the specification/ are damagedetc., the bidder or their engineer/s at the site shall take immediate steps and ensure all theitems are delivered so that the installation is not hampered. The Bidder shall have toarrange for all testing equipments and tools required for installation, maintenance, and alsoarrange the vehicle for transport at no additional cost to the Bank

vi. In case damage of the bank's property during Communication Equipments delivery andinstallation which is attributable to the bidder, bidder has to replace the damaged propertyat his own cost.

vii. The bidder shall ensure compatibility of the hardware, software and other equipments thatthey supply with the hardware and software systems being used in the bank

viii. The bidder shall adhere to the service level specified in the RFP for the maintenance ofequipment supplied by the bidder.

ix. If any particular Communication Equipments is becoming out of order for technical reasonsfor more than three times in a month and for two consecutive months, the Bank may askthe bidder to replace the Communication Equipments and bidder should replace theCommunication Equipments with another new Communication Equipments at no additionalcost to the Bank.

x. Bidder shall conduct preventive maintenance (including but not limited to inspection,testing, satisfactory execution of all diagnostics, cleaning and removal of dust and dirt fromthe interior and exterior of the Equipment and necessary repairing of the Equipment) atsuch intervals (minimum once in a quarter) as may be necessary from time to time to

",cc'="'::,,_ ensure that the equipment is in efficient running condition so as to ensure trouble free/,<: ~-':,i ".:, >'.'>, functioning.

/' ~}/;''h:.~')~~\:-AIIengineering changes generally adopted hereafter by the Bidder for equipment similar tof(,~ / A~.. \)"~_'~atcovered by this agreement, shall be made to the equipment at no cost to the Bank.'., IV <"luI u r- (\; I,~ \ a ~,y\r1'_ C" :;,,~ , ;)' '\' \A7~1 ;.:'\'\ \. ;_""C/ ~:1':~~~~;,,_.~~~;~:f

Page6 of63


xii. Qualified maintenance engineers totally familiar with the equipment shall perform all repairsand maintenance service described herein.

xiii. The Bank shall maintain a register at its site in which, the Bank's operatorl supervisor shallrecord each event of failure and 1 of malfunction of the equipment. The bidder's engineershall enter the details of the action taken in such register. Additionally every time apreventive or corrective maintenance is carried out, the bidder's engineer shall make, effectin duplicate, a field call report which shall be signed by him and thereafter countersigned bythe Bank's official. The original of the field call report shall be handed over to the Bank'sofficial.

xiv. The bidder shall provide replacement equipment if any equipment is taken out of thepremises for repairs.

b. Warranty and AMCi. The Products supplied by the bidder shall carry minimum 36 months Comprehensive on

site warranty covering total equipment from the date of acceptance. The bidder shallprovide 36 months onsite comprehensive AMC post the warranty period. Warranty andAMC terms & conditions shall cover the total equipment, including spare replacementsalong with OS, system software etc procured from the bidder, with maintenance (Minimum24/7 support) by FAX, email, telephone and onsite support, if any. Warranty and AMCterms shall also cover the task of configuring/re-configuring operating system, otherhardware/software resources, Operating System Hardening, Loading of the other systemsoftware procured either from the bidder or any other vendor, Hard Disk Configuration,Performance tuning, Loading & configuring operating system updates, integrating with theother hardware procured by the bank and any other tasks related to Hardware & SystemSoftware Management.

ii. In the case of authorizedl channel partners, Warranty shall also include the cost for theback to back arrangement with OEM for maintenance of spares, providing supportservices, updates, if any required. Terms of Service Level Agreement, if any, are to bespecified.

iii. Besides general warranty support, critical support details should be furnished. Thesuccessful bidder shall be agreeable to enter in to Service Level Agreement with the Bankcovering Warranty terms and conditions. Besides the above, the bidder shall extend thewarranty terms & conditions, if any available by default or extended by OEM, with theproduct from OEM.

iv. Communication Equipments supplied by the bidder shall carry a free comprehensive,onsite warranty for a minimum period of Three (3) Years and AMC for next Three (3) Yearsfrom 4th year to 6th Year

v. This warranty shall remain valid for a minimum period of 36 (Thirty six) months after thegoods, or any portion thereof as the case may be, have been delivered to, accepted andinstalled at the final destination indicated in the Contract, or for minimum period of 39(Thirty Nine) months after the date of delivery, whichever period concludes earlier.

vi. List of spares with prices to be submitted by Bidder valid for Six years.vii. During the warranty and AMC period selected bidder shall visit on his own the Offices once

in a quarter for preventive maintenance support.viii. During Warranty and AMC period all parts of Communication Equipment are to be covered.

The Bidders shall submit the details of parts not covered during Warranty/AMC period,along with Bid documents.

ix. The bidder warrants that the Goods supplied under the Contract are new, unused and shallhave no defect arising from design, materials or workmanship.

x. The bidder has to submit the confirmation as per ANNEXURE -E MANUFACTURERS'AUTHORISATION FORM that for the subsequent AMC the bidder is taking the AMC

~(~7='"';::::.:,.support from the OEMs.

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Page 7 of63


xi. Third party warranty certificate/s should be provided to the Bank. However, theresponsibility of comprehensive Warranty period lies primarily with the CommunicationEquipments bidder only

xii. The Bidder will provide a Single point of contact with whom the bank will coordinate for thewarranty& AMC. The bank may log a call with the bidder by phone, fax, email or any othermanner the bank desires.

4) Payment terms:

Within Sixty (60) days of the receipt of Purchase Order from Bank, the successful Biddershall furnish the performance security in the form of Bank Guarantee, issued by a ScheduledBank in India other than Syndicate Bank, for 10% (ten percent) of the contract value, validfor 42 months as per Annexure- L. No claim for payment will be entertained until thesaid Bank Guarantee is submitted.

The bidder must accept the payment terms proposed by the Bank. The financial offersubmitted by the bidder must be in conformity with the payment terms proposed by the Bank.Any deviation from the proposed payment terms would not be accepted. The Bank shall havethe right to withhold any payment due to the bidder, in case of delays or defaults on the partof the bidder. Such withholding of payment shall not amount to a default on the part of theBank.

The prices should be inclusive of Central Excise, Customs and other Duties/Levies. SalesTaxNAT, Octroi/Entry Tax, Service Tax etc shall be payable extra at actuals. The goodsportion on which VAT is applicable and service portion on which service tax is applicableshall be provided separately. Both VAT and Service tax will not be paid for the samecomponent. If these taxes are replaced by GST etc, such taxes as applicable would be paidinstead.

The scope of work is divided in different areas and the payment would be linked to deliveryby the successful Bidder and acceptance by the Bank of each area as explained below:

All payments will be released from our office within 30 days of claim on submission of allrelevant documents. The payments will be released through NEFT/ RGTS and the SelectedBidder has to provide necessary Bank Details like Account No., Bank's Name with Branch,IFSC Code etc. Applicable TDS, if any, will be deducted at the time of releasing thepayments.

i) On Delivery: Seventy (70) % of the Contract Price of the Goods along with 100% sales tax,100% Octroi, wherever applicable, shall be paid on receipt of goods and upon submissionof the following documents (separate requests for release of Octroi payments will not beentertained):

• Bidder's Original Invoice (with certified Xerox copy), showing Contract No, Goodsdescription, quantity, unit price, total amount, Serial Nos. Of the Equipmentls etc.

• Original Delivery Note signed by Consignee or Acknowledgement of receipt of goods fromthe Consignee with the name of the Official who has received the Goods, designation andmobile number.

• Insurance Certificate.• Manufacturer's/ Bidder's Warranty Certificate.

/,.C:;:, ~,~.~,;~::~... Bid?er's Factory Inspection r~portlln~pection Testing Certificate issued by Testing Agency.l:::c;;;---~~~{-:ehvery of Software Paper LIcenses, If any, at CO: DIT Bengaluru.f.' ',"". / fo$ /\ ,(',\r(~:j J[,\C'\:,,\\><:ti) '. \\Final Acce tance: Thirty (30) % of the Contract Price of the Goods shall be paid on\\,.:\~ '0e0Q/\j~1 It~t'all.ati?n and Accept~nce Certificate issued by the Bank's representative and upon'~;~:~:.:. \.'O\)~~:~ rmssion of the followinq documents.

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• Installation Note and satisfactory working of Communication Equipments, signed by BankOfficers with the name of the Official, designation, stamp of branch/office and mobilenumber

• Copy of the Bidder's Invoice showing Contract No, Goods description, quantity, unit price,total amount, Serial Nos. Of the Equipmentls etc.

However, if for any reason, the installation and comrmssronrnq is delayed due to nonreadiness of infrastructure and hence acceptance certificate cannot be issued, the above30% of the Total Contract Price shall be paid, within 90 days from the date of receipt ofgoods at the respective locations. In such a case, the Bidder shall have to producedocument showing "Site not Ready" status from the representatives of SyndicateBank atrespective locations and to undertake to install and successfully commission theEquipments within 3 days of confirmation of readiness of infrastructure by the Bank. This,however, does not preclude the Bank from invoking the Performance Security if warranted,as per the terms of this Bid Document.

AMC Payment:

i) The invoice for AMC renewal proposal is to be submitted at our Office at least 30 daysbefore due date for renewal of AMC, every year.

ii) AMC shall be paid in advance in equal yearly instalments within thirty days of receipt ofclaim at the start of each year, after completion of warranty/ maintenance obligations ofthe previous year, at the rates quoted, on receipt of a AMC Bank Guarantee, issued by ascheduled Bank in India other than Syndicate Bank, as per Annexure - L, for theequivalent AMC amount per annum, valid for a period of 42 months from the date ofcompletion of free warranty period.

The Bank Guarantee submitted towards performance security taken during warranty periodwill be released only after receipt of the above. Non-submission of AMC Bank Guarantee atleast 30 days before the expiry of Performance security will be sufficient reason for invokingthe performance security. No separate AMC Agreement needs to be executed. However, allthe systems shall be properly maintained irrespective of Non-claiming/Non-renewal of AMCby the bidder in time.

5) DELIVERY PERIOD:

The Bank reserves the right to stagger the deliveries depending upon the readiness of sitesat various locations. The Selected Bidder shall inform the readiness of the CommunicationEquipments for the purpose of pre-shipment testing in writing well in advance.

i. The Communication Equipments should be operational within 6 weeks from the date ofDelivery Instruction inclusive of completion of the pre-shipment testing.

ii. Communication Equipments for Island branches should be operational within 8 weeksfrom the date of Delivery Instruction inclusive of completion of the pre-shipment testing.

In case of delivery of Equipment to States where Road Permit is required for transportation ofgoods, it is the responsibility of Bidders to provide the same making all the arrangementsrequired in advance. However, Bank will provide any letter, if required by the Bidders forcarrying out the task. One additional week will be provided wherever road permits arerequired.

6) Liquidated Damages:For any delay, over and above 8 weeks for Island branch locations and 6 weeks for rest of thelocations from the date of work order LD @ 0.5% per week subject to a maximum of 10% bill of

-::,~~~~~,aterials will be levied and recovered from the final payment due.~S'i\" ,Cel.t? S='~

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However, if there is delay beyond the above period and/or amendments thereon, due toreasons attributable to the Bank, such period will be exempted from computation of delay forthe purpose of LD. The bidder shall have to produce document showing "Reasons for delay tocommence work" from the representatives of Syndicate Bank at respective locations. This,however, does not preclude the Purchaser from invoking the Performance Guarantee ifwarranted, as per the terms of this Bid Document.

7) Service Level Agreements (SLAs)The Bidder shall abide to the Service Level Agreements mentioned in the RFP as below:

Communication Equipment Maintenance:

The selected bidder will assume total responsibility for the fault free operation ofCommunication Equipments and maintenance during the warranty& AMC period for a totalduration of Six years. The selected bidder will accomplish preventive maintenance activities/software, firmware upgrades on Quarterly basis and breakdown maintenance to ensure thatall hardware function without defect or interruption.

The selected bidder will also provide software/firmware upgrades during the warranty& AMCperiod without any additional cost to the Bank.

On lodgement of complaint, service should be provided and rectification of reported problemwithin 24 hours from the time of reporting the complaint. In case of failure of the selectedbidder in resolving the reported issues within 24 hrs, Bank will levy a penalty of ~..500/- perday per unit each time for such failure.

In case any part is found defective & needs to be taken to the selected bidder's Premises/labfor repairs, the selected bidder should either ensure the required parts is replaced or a equalstandby equipment is provided in place of defective equipment within 24 hours. In case offailure of the selected bidder, Bank will levy a penalty of RS.1000/- per day per unit each timefor such failure.

Penalty will be charged subject to a maximum of 10% of the contract value

The amount of penalty will be recovered from the selected bidder from payments due tothem. In case, no payments are due, the selected bidder has to remit the same within 15days of claim from the Bank failing which the Bank shall be at liberty to invoke BankGuarantees provided for during warranty period by the selected bidder.

However, if the Communication Equipment is down due to the reasons attributable to theBank, the selected bidder has to submit proof for the same for not levying the penalty.

8) Authorization to Bid:

The proposal/ Bid being submitted would be binding on the Bidder. As such it is necessarythat authorized personnel of the firm or organization sign the Bid. The designated personnelshould be authorized by a senior official of the organization having authority to do so. Thesame person or a different person should be authorized, who should have digital certificate(class 3 Type) with encryption feature issued in company name and should have

,-:_:- ~-:-::-.puthorityto quote bid amount in on-line-seal bid and also quote offer price during on-line//·:;-_--.__:.:_::.,.:·~~rseauction. The details of digital certificate like Name, Digital Key details, issuing{~><.;._J, "a:lit~rity and validity etc to be provided.

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The Xerox copy of necessary Original resolutions/authority/ Power of Attorney havingauthority to authorize the person to submit Bid documents/participate in on-line sealed bid andreverse auction, on behalf of the company shall be enclosed. The proposal must beaccompanied with an undertaking letter duly signed by the designated personnel providing aBid commitment. The letter should also indicate the complete name and designation of thedesignated personnel as per ANNEXURE-F

9) Bid Security and Cost Of RFP:

9.1 Bid Security:i. The Bidder shall furnish, as part of its Bid, a Bid Security for an amount of '21,00,000

(Rupees Twenty-One Lakhs Only) in the form of a Bank Guarantee (BG) issued by aScheduled Commercial Bank in India other than Syndicate Bank in the format enclosed(Annexure-D), to be valid for a period of six months from the last date for submission ofBid Document, along with the Bid Documents.

ii. The Selected Bidder's Bid Security will be discharged upon the Bidder's furnishing thePerformance Security in the form of Bank Guarantee for 10% (ten percent) of thecontract value, valid for 42 months as per Annexure- L. Unsuccessful Bidder's BidSecurity will be discharged or returned as promptly as possible upon bidder's request,but not later than 30 days after the expiration of the period of Bid validity prescribed bythe Bank.

iii. The bid security may be forfeited:(a) If a Bidder withdraws its Bid during the period of Bid validity; or(b) If a Bidder fails to participate and quote price in Online Sealed bids or fails to

login in Reverse Auction Process, or(c) In case of a successful Bidder, if the Bidder fails:(d) To accept Purchase Order,(e) To furnish Performance Security valid for 42 months within the stipulated time, or(f) To supply the goods within the stipulated period. Or(g) Fails to comply any terms of RFP or Purchase Order.

9.2 Cost of RFP:The Bid documents are available in our Bank's website www.syndicatebank.in and can bedownloaded from the website or a complete set of Bid documents may be obtained by any ofeligible vendors from this office (CO: DIT: Bengaluru). A non-refundable Demand Draft!Banker's Cheque for ~25,OOO/- (Rupees Twenty Five Thousand Only) in favour ofSyndicateBank payable at Bangalore, towards RFP cost will have to be handed overseparately at the time of submission of the Bid documents to the Bank. The amount will not berefunded to any prospective bidder under any circumstances including cancellation of RFP orprocurement process at any stage

10) Response to RFP

The bidder shall submit the offer for the full schedule of requirements. Following instructionsmay please be taken note of in this connection and

All responses should be in English language. All responses including commercial and technicalproposals would be deemed to be irrevocable offers/proposals from the Bidders and may, ifaccepted by Syndicate Bank, form part of the final contract between Syndicate Bank and theselected Bidder. All envelopes should be securely sealed and stamped. The authorizedsignatories of the bidder should signature on all pages of the proposal.

Page 11 of63


Technical Offer shall be submitted in a single sealed envelope duly super-scribing theenvelope with the reference number of this RFP, due date, name of the Bidder, Offer referencenumber etc.

All Bid Documents are to be properly filed in a box file and all pages of the TechnicalBid should be numbered serially (Continuous page numberlTotal number of pages) andshould bear the company's seal and signaturels of the authorized personls on all pages.Spiral binding must be avoided.

Bid Documents:

Technical Bid should be complete in all respects and contain all information asked for andindicate that all products and services asked for are considered.. The Technical Bidscontaining erasures or alterations will not be considered. There should be no hand-writtenmaterial, corrections or alterations in the Bids. Technical details must be completely filled in.Correct technical information of the product being offered must be filled in. Filling up of theinformation using terms such as "OK", "Accepted" and "Noted", "As given in Brochurel Manual"is not acceptable. The Bank may treat such Bids as not adhering to the RFP guidelines and asunacceptable.

The eligibility and technical envelope should have the following documents:

a. Eligibility Criteria, along with all supporting required.b. Cost of RFPc. Bid securityd. Bid Forme. All annexure as per RFP on Company's letter head with authorizing persons

signature and company seal on all pages.f. All supporting documents and product literature in support of Technical specificationsg. Relevant brochures for Communication Equipmentsh. Manufacturers' Authorisation Form as per Annexure-D, if applicable.i. Technical Specifications as per Annexure I are to be furnished item wise.

Please furnish full details, ensuring strict conformity with the specifications in every respect,in order to avoid ambiguity. The software, if any, shall be supplied with Media, Manual andLicense. Relevant Detailed Product Brochures shall be submitted for each item with theproposal.

Proposals not conforming to the specifications will be treated as technically non-responsive.Bank will not entertain any correspondence on this.

The bidder is not required to submit the Price Bid, as Bank will be conducting theReverse-auctionfrom the technically responsiveBidders. Bidders are requested to gothrough 'Rulesfor ReverseAuction' as detailedin Annexure-K

If the participating bidders need any clarification on any of the aspects of the Bid Document,they can seek clarifications in advance through e-mail [email protected] on orbefore 07/11/2016 strictly as per Annexure -J (3) format

The Bank reserves the right to make amendments to the RFP before the last date prescribedfor submission of the responses. Such clarifications, amendments to our RFP, if any, will alsobe hosted on our website www.syndicatebank.in and will form part of this RFP. Bidders arerequested to take note of the same.

_"../-'·-~:::-=:~2-'>_./> ..__.'i' >{he Last date for submitting the Bid proposals along with Bid Security and RFP cost is

/<,:?~.- '/:.::"'-28!,11/2016 by 1600 hours at this office. Any Bids received after the due date and time will noti' :,,:;lY;:' \-~~;:§'> \>e'~ccepted.f i i~. , ,"1,). ,--I ~ !I;~';:' \ ,~{\'~1r,.:>y: ',1

",::\ ~p\)&,' ,j

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Page 12 of63

Ref. No: RFP 216/CO: DITINWElarm Date: 05111/2016

Technical Bids complete in all aspects should be submitted in sealed master envelope to SriRakesh Kumar H, Chief Manager (IT) or Sri Sravan Kumar K, Senior Manager(IT),Corporate Office-DIT, II Floor, Commercial Complex, National Games Village, Koramangala,Bangalore 560 047 within the above stipulated date and time.

11) Evaluation of Bids

I. Eligibility and Technical Bid evaluation

The Bank will evaluate the bid submitted by the bidders under this RFP. If warranted, the Bankmay engage the services of external consultants for evaluation of the bid. It is Bank'sdiscretion to decide at the relevant point of time.

The Eligibility and Technical Bid will be opened first for Technical Evaluation in the presence ofbidders who choose to be present. The eligibility bid submitted by the bidder will be evaluatedagainst the Eligibility criteria set forth in the RFP. The bidder needs to comply with all theeligibility criteria mentioned in the RFP to be evaluated for technical evaluation. Noncompliance to any of the mentioned criteria may result in outright rejection of the bidder'sproposal. The decision of Syndicate bank would be final and binding on all the bidders to thisdocument. Syndicate Bank may accept or reject an offer without assigning any reason what soever.

The bidder is required to comply with the technical specifications mentioned in Annexure-I ofthe RFP. Non-compliance to this may lead to disqualification of a bidder, which would be at thediscretion of the Bank.

Technically responsive bidders will be finalised after evaluation of Eligibility Criteria and Technicalspecification.

II. Commercial Evaluation:

Only those bidders who qualify the technical evaluation will be eligible to participate in ReverseAuction. After Reverse Auction process, all Bidders have to submit price break-up along withAnnexure-K2 and the commercial evaluation will take into account on the following factors:

• Based on the correct value of the bid, the "Total Cost of Ownership" ('TCO') ofcommercial bid will be calculated on NPV basis:

• The present value of AMC cost offered for all the years of AMC shall be added to theprice of the hardware item offered, for the purpose of evaluation of bid and arriving at L1,L2, L3 and so on. The present value of AMC component will be calculated as per thefollowing formula:

C _(1+r)J\n

Where:C is the annual amount of each year.r is the prevailing Base rate which is 9.60%In' is the number of years, i.e. In' is 1 for the 1st year, 2 for 2nd year. ....5 for 5th year

• All evaluated bids will be compared among themselves to determine the lowestevaluated Bid.

• The Bidders will be categorized as L1, L2, L3 etc on the basis of their TCO (In theascending order, i.e. L1 being the Vendor with the lowest TCO, followed by L2 with thenext lowest TCO).

The Bidder who is identified as L1 will be eligible for the award of contact. The Bank at its solediscretion may not go ahead with the award of contract the L1 bidder.

~~~

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Page 13 of63


If any bidder does not submit annexure K-2 along with price break-up of TeO as per"Price Schedule" within 48 hours of reverse auction, the entire of TeO will be counted asNPV for the purpose of identification of L1.

12)Others:

Bid Security & Cost of bid documents will be exempted to MSME/NSIC registered company,subject to evidencing the fact that guidelines are applicable to Public Sector Banks andsubmitting documentary proof. Bank may allocate up to 15% of the quantities to Indianmanufactures & 1 or OEMs registered as MSME subject their matching the L1 price & theirproducts subject to such product being tested for performance & 1 or benchmarked by a thirdparty agency of repute. Relaxation on eligibility aspects may be considered to a limited extentfor allocating 15% of the proposed procurement to such Indian Manufactures & 1 or OEMsregistered as MSME units.

Note: Bank reserves the right to reject this invitation to offer in part or in full, or cancelthe entire procurement process at any stage without assigning any reason.

Yours faithfully

(:Sriniva~to)G. eneral Manager (I'R

:{. ~~ cSI ~

Page 14 of63


ANNEXURE-AOTHER IMPORTANT TERMS AND CONDITIONS

1 MANUFACTURERS AUTHORISATION FORM:

In the case of a Bidder offering to supply goods under contract, which the Bidder did notmanufacture or otherwise produce, the Bidder should produce a certificate as per theformat enclosed that they have been duly authorized by the manufacturer or producer tosupply the goods and assuring full guarantee and warranty obligations. If proposals aresubmitted through the business partners or Authorized distributors etc., a separate "Letterof Authorisation To Bid" on behalf of the main Bidder/s should be enclosed along with theTechnical Bid. Proposals received without the authorizing and letter/s will summarily berejected.

2 INSURANCE:

The insurance shall be for an amount equal to 110% of the CIF or CIP value of the goodsdelivered at the final destination, on "All Risks"( fire, burglary, SRCC, natural calamitiessuch as earth quake, flood etc.) basis including War Risks and Strike clauses valid for aperiod of not less than 4 months from the date of delivery including transit risk and storagecum erection risk. Insurance policy can be in the name of Bank.

3 INSPECTIONS AND TESTS:

i. The Bank shall have the right to inspect and test the goods to confirm their conformity tothe Technical specifications at the premises of the Bidder or at the site of Installation. Allreasonable facilities and assistance including access to drawings and production data shallbe furnished to the Inspectors.

ii. The Bank or its representative shall have the right to inspect and/or to test the Goods toconfirm their conformity to the Contract specifications at no extra cost to the Bank.

iii. The inspections and test may be conducted on the premises of the Bidder or itssubcontractor(s), at point of delivery and/or at the final destination. If conducted on thepremises of the Bidder or its subcontractor(s), all reasonable facilities and assistance,including access to drawings and production data, shall be furnished to the inspectors at nocharge to the Bank.

iv. Should any inspected or tested Goods fail to conform to the Specifications, the Bank mayreject the Goods, and the Bidder shall either replace the rejected Goods or makealterations necessary to meet specification requirements free of cost to the Bank.

4 BIDDER'S OBLIGATIONS:

i. The Bidder is responsible for managing the activities of its personnel and will holditself responsible for any misdemeanours.

ii. The Bidder's representative & local office at Bangalore will be the contact point forthe Bank and all the authentic status of Delivery and Installation should be madeavailable in writing at least twice in a week.

iii. The Bidder will treat all data and information about the Bank, obtained in theexecution of his responsibilities as confidential and will not reveal such information toany other party without the prior written approval of the Bank.

5 ORDER CANCELLATION I TERMINATION OF CONTRACT:The Bank reserves its right to cancel the entire / unexecuted part of Purchase Order at anytime by without assigning appropriate reasons in the event of one or more of the followingconditions:

£~~:~~~}c_~I/,~c~~~{~\Ii ':,"( '~1 Ir-\" \\If'/n- f -a. '\'.~ \ \{\.\. \ --.:\1'1"" ,,-?ol\.:·) C:I\\\:; \ o_e\\-')~ "1"-.?!i\\l~ \ V s'O\) ljAj :'_',/!\\,'_~//i'//~(~~;~~~~5-)'

Page 15 of63


i. Delay in Implementation of the Project beyond the specified periods

ii. Non-satisfactory performance of the Project during implementation.

iii. Failure to integrate 1 implement the project as per the requirements of the Bank.

iv. Serious discrepancies noted in the implementation of the project

v. Breaches in the terms and conditions of the Order.

vi. Non satisfactory performance of the Project in terms of affecting the Core Systems ofthe Bank or the Core Business of the Bank and the functioning of theBranches/Offices of the Bank.

In addition to the cancellation of purchase order, the Bank reserves its right to invoke thePerformance Bank Guarantee given by the bidder.

6 EFFECTOFTERMINATION

i. The bidder agrees that it shall not be relieved of its obligations under the reversetransition mechanism notwithstanding the termination of the assignment. ReverseTransition mechanism would typically include service and tasks that are required to beperformed 1 rendered by the bidder to the Bank or its designee to ensure smoothhandover and transitioning of Bank's deliverables and maintenance. The reversetransition will be for the period of 3 months post the notice period.

ii. Same terms (including payment terms) which were applicable during the term of thecontract should be applicable for reverse transition services

iii. The bidder agrees that after completion of the Term or upon earlier termination of theassignment the bidder shall, if required by the Bank, continue to provide warrantyservices to the Bank at no less favorable terms than those contained in this RFP. In casethe bank wants to continue with the bidder's services after the completion of this contractthen the bidder shall offer the same or better terms to the bank. Unless mutually agreed,the rates shall remain firm.

iv. The Bank shall make such prorated payment for services rendered by the bidder andaccepted by the Bank at the sole discretion of the Bank in the event of .termination,provided that the bidder is in compliance with its obligations till such date. However, nopayment for "costs incurred, or irrevocably committed to, up to the effective date of suchtermination" will be admissible. There shall be no termination compensation payable tothe bidder.

v. Termination shall not absolve the liability of the Bank to make payments of undisputedamounts to the bidder for services rendered till the effective date of termination.Termination shall be without prejudice to any other rights or remedies a party may beentitled to hereunder or at law and shall not affect any accrued rights or liabilities or eitherparty nor the coming into force or continuation in force of any provision hereof which isexpressly intended to come into force or continue in force on or after such termination.

7 INDEMNITY:

i. The selected bidder shall indemnify, protect and save the Bank against all claims, losses,costs, damages, expenses, action suits and other proceedings, resulting from infringementof any law pertaining to patent, trademarks, copyrights, Intellectual Property Rights (IPR)etc.

ii. Selected Bidder shall keep the Bank, its Successors, Assignees and Administrators fullyindemnified and harmless against loss or liability, claims actions or proceedings, if any, thatmay arise from whatsoever nature caused to the Bank through the action of its employees,

&~c:~""'" agents, contractors, subcontractors etc.ff:.•;~~~·~The indemnification is only a remedy for the Bank. The Selected Bidder is not absolved1'>2; '~4.. '1/co"ft.,oolmit~ responsibility .of. complying with the statutory obligations as specified. a~ove.

/(1/( -a1\"\'\0~0 ~ytpemnlty would be limited to court awarded damages and shall exclude indirect,\\lt~ 'Oe~?,G;Al I .;_c.pnsequentialand incidental damages. However, indemnity would cover damages, loss or\. " 'So(J~ '. if'~<':"~ b: /:'./ Page 16 of63~> ,Y/.'~.~.::~~.~~.:~~~.~~:;;'./


liabilities suffered by the Bank arising out of claims made by its customers and/orregulatory authorities.

iv. However, the Selected Bidder would be given an opportunity to be heard by the Bank priorto making of a decision in respect of such loss or damage.

8 LIABILITY OF THE SELECTED BIDDER:

i. Bank shall hold the selected bidder, its Successors, Assignees and Administrators fullyliable against loss or liability, claims, actions or proceedings, arising out of non-fulfillment ofany obligations under the Contract.

ii. Selected Bidder shall be the principal employer of the employees, agents, contractors,subcontractors etc. engaged by Selected Bidder and shall be vicariously liable for all theacts, deeds or things done by its employees, agents, contractors, sub-contractors etc.,whether the same is within the scope of power or outside the scope of power, vested orinstructions issued by the Bank under the Contract to be issued for this tender.

iii. Such liability of the Selected Bidder will be restricted to the actual amount of the Contract.

iv. However, the selected bidder would be given an opportunity to be heard by the Bank priorto making of a decision in respect of such loss or damage.

9 NEGLIGENCE:

In connection with the work or contravenes the provisions of General Terms, if the selectedbidder neglects to execute the work with due diligence or expedition or refuses or neglects tocomply with any reasonable order given to him in writing by the Bank, in such eventuality, theBank may after giving notice in writing to the selected bidder calling upon him to make goodthe failure, neglect or contravention complained of, within such times as may be deemedreasonable and in default of the said notice, the Bank shall have the right to cancel theContract holding the selected bidder r liable for the damages that the Bank may sustain in thisbehalf. Thereafter, the Bank is to be compensated for good the failure at the risk and cost ofthe selected bidder.

10 TERMINATION FOR DEFAULT:

The Bank, without prejudice to any other remedy for breach of contract, by giving 30 dayswritten notice of default sent to the Vendor and if the Vendor fails to cure the default within thenotice period, may terminate this Contract in whole or in part:

i. If the Bidder fails to Upgrade any or all of the Software within the period(s) specified in theContract or within any extension thereof granted by the Bank.

ii. If the bidder fails to perform any other obligation(s) under the Contract.iii. If the bidder is not providing after sales and maintenance services and the calls are not

attended for three or more occasions the Bank is at liberty to terminate the contract bygiving 30 days notice.

iv. Delay in Implementation of the Project beyond the specified periods.v. Non satisfactory performance of the Project during implementation.vi. Failure to upgrade the project as per the requirements of the Bank.vii. Serious discrepancies noted in the implementation of the project.viii. Breaches in the terms and conditions of the Order.ix. Non satisfactory performance of the Project in terms of affecting the Core Systems of the

Bank

Page 17 of63


11 FORCE MAJEURE:

i. The bidder shall not be liable for forfeiture of its performance security, liquidated damagesor termination for default, if and to the extent that it's delay in performance or other failureto perform its obligations under the contract is due to an event of force Majeure. Forpurposes of this Clause, "Force Majeure" means an event beyond the control of the bidderand not involving the bidder's fault or negligence and not foreseeable. Such events mayinclude, but are not limited to, Acts of nature or of public enemy, acts of Government ofIndia in their sovereign capacity, acts of war, and acts of the Bank either in fires, floods,strikes, lock-outs and freight embargoes.

ii. If a Force Majeure situation arises, the bidder shall promptly notify the Bank in writing ofsuch conditions and the cause thereof immediately. Unless otherwise directed by the Bankin writing, the bidder shall continue to perform it's obligations under the Contract as far as itis reasonably practical, and shall seek all reasonable alternative means for performancenot prevented by the Force Majeure event.

iii. In such a case, the time for performance shall be extended by a period(s) not less than theduration of such delay. If the duration of delay continues beyond a period of three months,the Bank and the bidder shall hold consultations with each other in an endeavor to find asolution to the problem .

. iv. Notwithstanding the above, the decision of the Bank shall be final and binding on thebidder.

12 CHANGES TO RFPThe Bank also reserves the right to change any terms and conditions of the RFP and itssubsequent addendums as it deems necessary at its sole discretion upto the date ofsubmission of bids.

The Bank reserves the right to extend the dates for submission of responses to this document.Bidder shall have the opportunity to clarify doubts pertaining to the RFP in order to clarify anyissues they may have, prior to finalizing their responses.

i. Preliminary Scrutiny - The Bank will scrutinize the offer to determine whether it iscomplete, whether any errors have been made in the offer, whether required technicaldocumentation has been furnished, whether the documents have been properly signed,and whether items are quoted as per the schedule. The Bank may, at its discretion, waiveany minor non-conformity or any minor deficiency in an offer. This shall be binding on theVendor and the Bank reserves the right for such waivers and the Banks decision in thematter will be final.

ii. Clarification of Offer - To assist in the scrutiny, evaluation and comparison of offer, theBank may, at its discretion, ask the Vendor for clarification of their offer. The Bank has theright to disqualify the Vendor whose clarification is found not suitable to the proposedproject. The Bank reserves the right to make any changes in the terms and conditions ofRFP. The Bank will not be obliged to meet and have discussions with any Vendor, and lorto listen to any representations.

iii. Erasures or Alterations - The offer containing erasures or alterations will not beconsidered. There should be no hand-written material, corrections or alterations in theoffer. Technical details must be completely filled up. Correct technical information of theproduct being offered must be filled in. Filling up of the information using terms such as"OK", "accepted", "noted", "as given in brochure 1 manual" is not acceptable. The Bankmay treat the offers not adhering to these guidelines as unacceptable.

~:~~~~-:._::rriCing - It is absolutely essential for the Vendor to quote the lowest price at the time off,~'(/~~ '\,i~~\aking the offer in its own interest. In the event of Bank not satisfied with the Price'tIrO 1\J1'\) ., '\H-;; \:,eD';3°\ \~ f- ;-:I,\~~ ,Q_G:1JI Page 18 of 63

'--.....:;.:..::::.:..:.:_:._:;

Discovery in this process, bank reserves the right to initiate the tendering process againthrough Limited or Open tender.

v. Right to Alter Quantities - The Bank reserves the right to alter the requirements specified inthe tender. The Bank also reserves the right to delete or increase one or more items fromthe list of items specified in the tender. The bank will inform the Vendor about changes, ifany. In the event of any alteration in the quantities the price quoted by the vendor againstthe item would be considered for such alteration. The vendor agrees that the prices quotedfor each line item & component is valid for period of contract and can be used by Bank foralteration in quantities. Vendor agrees that there is no limit on the quantities that can bealtered under this contract. During the contract period the vendor agrees to pass on thebenefit of reduction in pricing for any additional items to be procured by the Bank in theevent the market prices / rate offered by the vendor are lower than what has been quotedby the vendor as the part of commercial offer. Any price benefit in the products, licenses,software, services & equipment should be passed on to the Bank within the contractperiod. The Bank may at its discretion. Increase the requirement up to 35% and placeorders subsequently within one year of issue of Purchase Order at the same ratesirrespective of the foreign exchange fluctuations/ market conditions or at mutual agreedrates if the cost of Equipment comes down at the time of placing repeat Purchase Order, orDecrease the requirement up to 35%.

13 INFORMATION OWNERSHIP

All information processed, stored, or transmitted by bidder equipment belongs to the Bank. Byhaving the responsibility to maintain the equipment, the bidder does not acquire implicit accessrights to the information or rights to redistribute the information. The bidder understands thatcivil, criminal, or administrative penalties may apply for failure to protect informationappropriately

14 PUBLICITY

Any publicity by the Vendor in which the name of the Bank is to be used should be done onlywith the explicit written permission of the Bank.

15 INSPECTION OF RECORDS

All bidder's records with respect to any matters covered by this RFP shall be made available tothe Bank or its designees at any time during normal business hours, as often as the Bankdeems necessary, to audit, examine, and make excerpts or transcripts of all relevant data.Said records are subject to examination. Bank's auditors would execute confidentialityagreement with the bidder, provided that the auditors would be permitted to submit theirfindings to the Bank, which would be used by the Bank. The cost of the audit will be borne bythe Bank. The scope of such audit would be limited to Service Levels being covered under thecontract, and financial information would be excluded from such inspection, which will besubject to the requirements of statutory and regulatory authorities.

16 COMPLIANCE WITH LAWS

i. Compliance with all applicable laws: The bidder shall undertake to observe, adhere to,abide by, comply with and notify the Bank about all laws in force or as are or as madeapplicable in future, pertaining to or applicable to them, their business, their employees ortheir obligations towards them and all purposes of this tender and shall indemnify, keepindemnified, hold harmless, defend and protect the Bank and its employees/officers/staff/personnel/representatives/agents from any failure or omission on its part to do so andagainst all claims or demands of liability and all consequences that may occur or arise for

Page 19 of63


any default or failure on its part to conform or comply with the above and all other statutoryobligations arising there from.

ii. Compliance in obtaining approvals/permissionsllicenses: The bidder shall promptly andtimely obtain all such consents, permissions, approvals, licenses, etc., as may benecessary or required for any of the purposes of this project or for the conduct of their ownbusiness under any applicable Law, Government Regulation/Guidelines and shall keep thesame valid and in force during the term of the project, and in the event of any failure oromission to do so, shall indemnify, keep indemnified, hold harmless, defend, protect andfully compensate the Bank and its employees/ officers/ staff/ personnel!representatives/agents from and against all claims or demands of liability and allconsequences that may occur or arise for any default or failure on its part to conform orcomply with the above and all other statutory obligations arising there from and the Bankwill give notice of any such claim or demand of liability within reasonable time to the Bidder.

17 RESOLUTION OF DISPUTES

i. All disputes and differences of any kind whatsoever arising out of or in connection with thePurchase Order shall be referred to arbitration. The arbitrator may be appointed by boththe parties or in case of disagreement each party may appoint an arbitrator and sucharbitrators shall appoint an Umpire before entering on the reference. The decision of theUmpire shall be final. Such arbitration to be governed by the provisions of IndianArbitration and Conciliation Act, 1996.

ii. Notwithstanding anything contained herein above, in case of any dispute, claim and legalaction arising out of this RFP, the parties shall be subject to the jurisdiction of courts atBangalore, India only.

18 ASSIGNMENT

Bank may assign the hardware, software and other equipments (including electrical andcivil) provided therein by the bidder in whole or as part of a corporate reorganization,consolidation, merger, or sale of substantially all of its assets. The Bank shall have the rightto assign such portion of the AMC services to any of the sub-contractors or 3rd party, at itssole option, upon the occurrence of the following: (i) bidder refuses to perform; (ii) bidder isunable to perform; (iii) termination of the contract with the bidder for any reasonwhatsoever; (iv) expiry of the contract. Such right shall be without prejudice to the rightsand remedies, which the Bank may have against the bidder. The bidder shall ensure thatthe said subcontractors or 3rd party shall agree to provide such services to the Bank at noless favorable terms than that provided by the bidder and shall include appropriatewordings to this effect in the agreement entered into by the bidder with such subcontractors. The assignment envisaged in this scenario is only in certain extreme eventssuch as refusal or inability of the bidder to perform or termination/expiry of the contract

19 OWNERSHIP, GRANT AND DELIVERY

i. The Bidder shall procure and provide a non-exclusive, non-transferable, perpetual licenseto the Bank for all the software to be provided as a part of this project. The use of softwareby bidders on behalf of the Bank would be considered as use thereof by the Bank and thesoftware should be assignable / transferable to any successor entity of the Bank.

ii. The bank reserves the right to use the excess capacity equipments supplied by the bidderfor any internal use of the Bank or its affiliates, subsidiaries or regional rural bank at noadditional cost other than the prices mentioned in 'the commercial bid. The bidder agrees

..-?~":,::.;:-~, that they do not have any reservations on such use and will not have any claim whatsoeverJ:;~~~~'~~against such use of the hardware, licenses and other equipments. Further the bidder alsot/,: '/ '~~ \' ~~grees that such use will not infringe or violate any license or other requirements.II '-':( /0\'" \0~0 "; '\il'::' \ 'Oe0'0'\' 1lA-j ': ,Ii\~\,,~i) Page 20 of 63

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20 PRIVACY & SECURITY SAFEGUARDS

The bidder shall not publish or disclose in any manner, without the Bank's prior writtenconsent, the details of any security safeguards designed, developed, or implemented bythe bidder under this contract or existing at any Bank location. The bidder shall developprocedures plans to ensure that IT resources leaving the control of the assigned user (suchas being reassigned, removed for repair, replaced, or upgraded) are cleared of all Bankdata and sensitive application software. The bidder shall also ensure that all subcontractorswho are involved in providing such security safeguards or part of it shall not publish ordisclose in any manner, without the Bank's prior written consent, the details of any securitysafeguards designed, developed, or implemented by the bidder under this contract orexisting at any Bank location.

21 GUARANTEESBidder should guarantee that the software and allied components used to service the Bankare licensed and legal. All hardware, related software and other equipments must besupplied with their original and complete printed documentation

22 CONTRACT RE-NEGOTIATION

i. The Bank will reserve a right to re-negotiate the price and terms of the entire contract withthe bidder at more favorable terms in case such terms are offered in the industry at thattime for projects of similar and comparable size, scope and quality.

ii. The Bank shall have the option of purchasing the equipment from third-party suppliers, incase such equipment is available at a lower price and the bidder's offer does not matchsuch lower price. Notwithstanding the foregoing, the bidder shall continue to have thesame obligations as contained in this RFP in relation to such equipment procured fromthird-party suppliers.

iii. As aforesaid the Bank would procure the equipment from the third party only in the eventthat the equipment was available at more favorable terms in the industry, and secondly,The Equipment procured here from third parties is functionally similar, so that the biddercan maintain such equipment. The modalities under this right to re-negotiate Ire-procureshall be finalized at the time of contract finalization.

23 CORRUPT AND FRAUDULENT PRACTICES

i. As per Central Vigilance Commission (CVC) directives, it is required that bidders ISuppliers I Contractors observe the highest standard of ethics during the procurement andexecution of such contracts in pursuance of this policy:

ii. "Corrupt Practice" means the offering, giving, receiving or soliciting of anything of values toinfluence the action of an official in the procurement process or in contract execution AND

iii. "Fraudulent Practice" means a misrepresentation of facts in order to influence aprocurement process or the execution of contract to the detriment of the Bank and includescollusive practice among bidders (prior to or after offer submission) designed to establishoffer prices at artificial non-competitive levels and to deprive the Bank of the benefits offree and open competition.

iv. The Bank reserves the right to reject a proposal for award if it determines that the bidderrecommended for award has engaged in corrupt or fraudulent practices in competing forthe contract in question. The Bank reserves the right to declare a firm ineligible, eitherindefinitely or for a stated period of time, to be awarded a contract if at any time it

Page 21 of63


determines that the firm has engaged in corrupt or fraudulent practices in competing for orin executing the contract.

24 WAIVERNo failure or delay on the part of either party relating to the exercise of any right powerprivilege or remedy provided under this RFP or subsequent agreement with the other partyshall operate as a waiver of such right power privilege or remedy or as a waiver of anypreceding or succeeding breach by the other party nor shall any single or partial exerciseof any right power privilege or remedy preclude any other or further exercise of such or anyother right power privilege or remedy provided in this RFP all of which are several andcumulative and are not exclusive of each other or of any other rights or remedies otherwiseavailable to either party at law or in equity.

25 VIOLATION OF TERMS

The Bank clarifies that the Bank shall be entitled to an injunction, restraining order, right forrecovery, suit for specific performance or such other equitable relief as a court ofcompetent jurisdiction may deem necessary or appropriate to restrain the bidder fromcommitting any violation or enforce the performance of the covenants, obligations andrepresentations contained in this RFP. These injunctive remedies are cumulative and are inaddition to any other rights and remedies the Bank may have at law or in equity, includingwithout limitation a right for recovery of any amounts and related costs and a right fordamages.

26 NON-DISCLOSURE INFORMATION:The Selected Bidder shall not, without the Bank's prior written consent, disclose anyspecification, plan, drawing, pattern, sample, or information furnished by or on behalf of theBank in connection therewith, to any person other than a person employed by the Bidder inthe performance of the work assigned to them. The Selected Bidder shall be required tosign a Non-Disclosure Agreement with the Bank as per the prescribed format provided inAnnexure - R.

27 NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER/BIDBANK shall be under no obligation to accept the lowest or any other offer received inresponse to this offer notice and shall be entitled to reject any or all offers without assigningany reason whatsoever. BANK has the right to re-issue tender/bid. BANK reserves the rightto make any changes in the terms and conditions of RFP that will be informed to allbidders. BANK will not be obliged to meet and have discussions with any bidder, and/or tolisten to any representations once their offer/bid is rejected. Any decision of BANK in thisregard shall be final, conclusive and binding upon the bidder.

28 COSTS OF PREPARATION & SUBMISSION OF BIDThe bidder shall bear all costs for the preparation and submission of the bid. BANK shallnot be responsible or liable for reimbursing/compensating these costs, regardless of theconduct or outcome of the bidding process.

29 CONFIDENTIALITY OF THE BID DOCUMENTThe bidder, irrespective of his/her participation in the bidding process, shall treat the detailsof the documents as secret and confidential.

30 DISCLAIMER:This RFP is not an offer by Syndicate Bank, but an invitation to receive response fromBidders. No contractual obligation whatsoever shall arise from the RFP process unless and

;?z':j;~';~;:~,>,until a formal Contract is signed and executed by duly Authorised officers of Syndicatet~YE;:<:'>'~\Bank with the Bidder.

~~~~~'~~#Page 22 of 63


Ref No .

ANNEXURE-BBID FORM

Place: .Date: 2016

The General ManagerSyndicateBank, Corporate Office,Department of Information Technology,II Floor, Commercial Complex,National Games Village, Koramangala,Bengaluru-560 047

Dear Sir,

Having examined the 'Request for Proposal RFP No: RFP 216/CO: DIT/NWE/arm dated05111/2016, the receipt of which is hereby duly acknowledged, we, the undersigned, offer tosupply, install, commission and maintenance of the items mentioned in the schedule ofrequirements for your Branchesl Offices in conformity with the said RFP at the prices to be offeredin the commercial bid and is made part of this Bid.

We undertake, if our Bid is accepted, to deliver the Goods in accordance with the DeliverySchedule specified.

If our Bid is accepted, we will obtain the Guarantee from a Bank in a sum equivalent to 10 percentof the Contract Price for the due performance of the Contract, in the form prescribed by the Bank.

We agree to abide by this Bid for a period of 180 days from the last date of submission of Bid andshall remain binding upon us and may be accepted at any time before the expiration of thatperiod.

We confirm that our prices are valid for a period of minimum one year from the date ofacceptanceof Purchaseorder.

We further confirm that,Until the Purchase Order is accepted, this Bid, together with your written acceptance thereofand your Notification of Award shall constitute a binding Contract between us.

We undertake that, in competing for (and, if the award is made to us, in executing) the aboveContract, we will strictly observe the laws against fraud and corruption in force in India namely"Prevention of Corruption Act, 1988". Commissions or gratuities, if any, paid or to be paid by us toagents relating to this Bid, and to Contract execution if we are awarded the Contract, are listedbelow:

Name & address of agent Amount & currency Purpose of commission or gratuity(If none, state none)

We understand that you are not bound to accept the lowest or any Bid you may receive.

Dated this Day of 2016

(Signature) (In the capacity of) Duly authorized to sign Bid for & on behalf of(Name & Address of the Bidder)

Page 23 of63


Annexure C(Undertaking letter for Authenticity of Communication Eguipment)

Sub: Supply of Communication Equipment:

Ref: Ref: RFP No. 216/CO: DIT/NWE/arm dated 05/11/2016

With reference to the Communication Equipment being quoted to you vide Bid documents dated,we hereby undertake that all the

components/parts/assembly/software's used in the Communication Equipments shall be originalnew components /parts/assembly/software only from respective OEMs of the products and thatno refurbished/duplicate/secondhand components/parts/assembly/software are being used or shallbe used.

We hereby undertake to produce the certificate from our OEM supplier insupport of above undertaking at the time of delivery/installation, if required. It will be ourresponsibility to produce such letters from our OEM supplier's at the time of delivery or within areasonable time.

The Software or Hardware to be provided as part of this RFP shall undergo through various levelof security testing and shall be made secure enough to use in the banks network. We alsoundertake to certify and provide a reasonable level of assurance about the application beingsupplied is free of malware at the time of sale, free of any obvious bugs, and free of any covertchannels in the code (of the version of the application being delivered as well as any subsequentversions/modifications done). We are enclosing evidence for the same

In case of default and we are unable to comply with the above at the time of delivery or duringinstallation, for the IT Hardware/Software already billed, we agree to take back the Serverswithout demur, if already supplied and return the money if any paid to us by you in this regard.

We (System OEM name) also take full responsibility of both parts and service SLA as per thecontent even if there is any defect by our authorized service centre/Reseller/SI etc.

Authorized Signatory (Not less than Company Secretary of the Organization)

Signature:

Name and designation:

Office Seal

Page24 of63

Ref.No:RFP216/CO: DIT/NWE/arm Date:05111/2016

ANNEXURE-DBID SECURITY FORM

Whereas (herein after called "the Bidder") has submitted its Bid dated __ 2016for the supply of (hereinafter called "the Bid").

KNOW ALL PEOPLE by these presents that WE having our RegisteredOffice at (hereinafter called "the Bank") are bound unto Syndicate Bank,Corporate Office, Department of Information Technology, II Floor, National Games Village,Koramangala, Bengaluru 560 047 (hereinafter called "the Purchaser") in the sum of __for which payment well and truly to be made to the said Purchaser, the Bank binds itself,its successors and assigns by these presents. Affixed with the Seal of the said Bank this__ day of 2016.

THE CONDITIONS of this obligation are:

1 If the Bidder withdraws its Bid during the period of bid validity specified by the Bidderon the Bid Form; or

2 If the Bidder fails to participate in Online Sealed bids to quote initial price and fails tologin in Reverse Auction Process, or

3 If the Bidder, having been notified of the acceptance of its Bid by the Purchaser duringthe period of Bid validity:

a) Fails or refuses to execute the Contract Form if required; orb) Fails or refuses to furnish the Performance Security, in accordance with the terms

of the Bid; orc) Fails to supply the goods within the stipulated period. ord) Fails to accept the purchase order ore) Fails to comply with any terms and conditions of RFP or Purchase Order.

We undertake to pay the Purchaser up to the above amount upon receipt of its first writtendemand, without the purchaser having to substantiate its demand, provided that in itsdemand the Purchaser will note that the amount claimed by it is due to it, owing to theoccurrence of one or more of the above conditions, specifying the occurred condition orconditions.

This Guarantee will remain in force up to and including -----------------, 2016, and anydemand in respect thereof should reach the Bank not later than the above date.

(Signatureand Sealof Bank)

Page 25 of63


ANNEXURE-EMANUFACTURERS' AUTHORISATION FORM

No . Dated: I 12016

The General ManagerSyndicateBank, Corporate Office,Department of Information Technology,II Floor, Commercial ComplexNational Games Village, Koramangala,BANGALORE-560047

Dear Sir,

Sub: RFP No: RFP No. 216/CO: DIT/NWE/arm dated 05111/2016.

We who are established and reputable Manufacturers of CommunicationEquipments etc. Having manufacturing facility at and do hereby authorize Mis ... (Name and Address of Agents) to submit a bid, and sign the contract with you forthe goods manufactured by us against the above RFP.

We hereby extend our full onsite guarantee, onsite warranty support as per Clauses of Contract forthe goods and services offered for supply by the above organization/Company against this RFPand we will provide service support for six years to the Bidder.

Yours faithfully,

(NAME)(Name of manufacturers)

Note: This letter of authority should be on the letterhead of the manufacturer and should besigned by a person competent and having the power of attorney to bind the manufacturer.It should be included by the Bidder in its bid.

Page 26 of63


ANNEXURE-FLETTER OF AUTHORISATION TO BID

No .I

Dated: / /2016

The General ManagerSyndicateBank, Corporate Office,Department of Information Technology,II Floor, Commercial ComplexNational Games Village, Koramangala,BANGALORE-560047

Dear Sir,

This has reference to your above RFP for Supply, Installation, Commissioning and Maintenance of.......... with six years Contract Period, Mr/Mrs/Miss is hereby authorised tosubmit the bid documents, to submit on-line-sealed bid, to participate in reverse auction and tosign the contract on behalf of our organisation for all the systems/ goods required by the bank ascalled for vide the bank's request for proposal vide RFP 216/CO: DIT/NWE/arm dated 05/11/2016on on behalf of our organization. We confirm that the person so authorised abovehas digital signature (Class 3 Type) with encryption feature in Company name and confirmthat all the prices quoted in on-line-sealed bid or in reverse auction by him shall be binding on us.He/ She is also authorised to take decisions on behalf of the company till RFP process iscompleted. Certified Xerox copy of Power of Attorney (PIA) of the person authorising suchperson is duly submitted.

We hereby extend our full guarantee and warranty as per Clauses of Contract for the goods andservices offered for supply by the above company/organization against this RFP.

Yours faithfully,

(NAME & SEAL)

Note: 1. This letter of authority should be on the letterhead of the principal on whose behalf theproposal is submitted and should be signed by a person competent and having the powerof attorney to bind the principal. It should be included by the Bidder in its bid.

2. The details of Digital Signatures are as below:

SI. No. Name of the Person Digital Signature Certifying ValidEmail Address & Number Agency up toContact No.

Page 27 of63


ANNEXURE-G

(TERMS AND CONDITIONS COMPLIANCE TABLE)

Note: Bid proposals not conforming to all terms (as per RFP terms & conditions) mentionedbelow, will not be taken for further evaluation and may be treated that bid proposal as Technicallynon-responsive. Bank will not entertain any correspondence in this regard.

Table I'Submitted Page No. of Deviations,

S.No. Description Yes/No Bid if anyDocument1 Eligibility Criteria2 Power of Attorney from the Company to the

Employee participating in the Bid3 Bid Security4 Cost of RFP5 Manufacturer's Authorisation Form6 Letter of Authorisation to Bid

Table II'Complied Page No. of Deviations if

S.No. Description Yes/No Bid anyDocument1 Performance Security

2 Payment Terms3 Delivery4 Liquidated Damages5 Force Majeure6 Indemnity7 Liability of the bidder8 Termination for default9 Negligence10 Scope of Work11 Warranty& AMC Terms12 Non-Disclosure Agreement .

We confirm compliance of all the above terms and conditions and also other conditions of RFP,except for the deviations mentioned above.

Signature of the bidder with designationCompany Seal

Page 28 of63


ANNEXURE-H

SERVICE SUPPORT FORM

Bidder's representative and local office at Bangalore will be the contact point for the Bank. TheBidder is responsible for managing the activities of its personnel or the personnel of its franchiseesand will be accountable for both .. PLEASE REFER TO ELIGIBILITY CRITERIA No 10

Bidder's Bangalore Officedetails.

(For single point of contact Contact person, Designation,from Corporate Office for any Mobile No. Addressissues on delivery, service

support etc.)12

Service Centres Bidder's Service Distance from Contact person,required by Bank Centre locations Banks Designation, Mobile and

Own or Franchisee requirement address

REGIONAL OFFICE LOCATIONS:AgraAhmedabadAnantapurBangalore NorthBangalore SouthBelgaumBellaryBhopalBhubaneswarBijapurChandigarhChennaiCoimbatoreCorporate OfficeDehradunDelhiDelhi-IIErnakulamFaridabadGhaziabadGuwahatiHO. ManipalHubliHyderabad CityHyderabad Rural

=~uric.:: ,',9. ':--

Page 29 of63


KannurKarwarKolkataLucknowLudhianaMaduraiMangaloreMeerutMoradabadMumbaiMumbai-IIMysoreNagpurNelloreOngolePanajiPatnaPuneSalemShivamoggaThiruvananthapuramUdupiVaranasiVadodaraVijayawadaVishakhapatnamSiliguriKanpur

NOTES:

• Bidders are required to mention specifically the Name, Address, and Telephone Number oftheir Service Centre, Mobile No. Email-ID etc. for after Sales Service at the delivery location.

• Escalation Matrix is to be provided for all the locations.

Signature of the BidderCompany Seal

Page 30 of63


ANNEXURE-ICompliance to Technical Specifications

ARt T h IS T fou er ec mea ~eci rca Ion:SI Required Minimum Specifications of Router Vendor's Vendor'sNo. compliance remarks

(Yes I No)A. General reguirements:1. The router should integrate seamlessly with our existing

network infrastructure comprising of Cisco router/switchesand various types of WAN links

2. The Router should provide Data, Voice, Security andmobility services through the same box

3. Chassis based & modular architecture for scalability andshould be a single box configuration for ease ofmanagement.

4. The router Shall support various boot options like bootingfrom TFTP server, Network node and Flash Memory

5. The router shall preferably have support for selection ofthe best path based on cost minimization, load distributionpolicy, and overall network performance allowingintelligent network traffic load distribution and dynamicfailure detection of data paths at the WAN edge. Therouter should make use of dynamic routing adjustmentsbased on criteria such as response time, packet loss,jitter, ), path availability, traffic load distribution, and costminimization policies when doing path selection or anysuch industry standard routing criteria.

6. The router should have at least 256 MB Flash memory toensure storage of multiple router software images andmust be sufficient for any upgrades/patch of the OS till thelife of the product. The router software must support theflash file system to easily store and load multiple images.

7. High Mean Time Between Failure values should beavailable to ensure long life of router hardware.

8. The router shall support Non-Stop forwarding for fast re-convergence of routing protocols

9. The router solution should be transparent so that it canwork with existing Firewall, ACL, VPN, IPSEC and othernetworking devices in LAN / WAN Environment.

10. All Routers proposed in the solution should be certifiedunder the Common Criteria Evaluation Program for atleast EAL2 or above.

11. The Router must be able to Build up its own inventory(like Device Name, Chassis Type, Memory, Flash,Software version etc.)

12. The router should support Energy saving or equivalentGreen initiative features.

13. The minimum DRAM should be the 2 GB in the router andshould be sufficient to keep the router working

;_ .-; '-:::::"~':'" satisfactorily the life of the product.

Page 31 of63


51 Required Minimum Specifications of Router Vendor's Vendor'sNo. compliance remarks

(Yes 1No)B. Interface reguirements:

1. The router should support for Ethernet, 4G, 3G HSPA,COMA, Serial connectivity for backup and should supportdiversity antenna & low loss cable for antenna extensionand should support all service providers in India.

2. Should have a dedicated console port and preferably aUSB port for Router configuration & storage ofconflquration/imaqe.

3. Router should have mandatorl minimum 3 on-boardrouted 10/10011000 Mb~s Ethernet interfaces (Rj-45-Based Ports) to be used for WAN &LAN from day one.

4. Router should have mandator)l minimum one onboard Serial WAN Interface Card from da)l one. Therouter should be loaded with minimum one SynchronousSerial (V.35) Interfaces in one slot with necessary cables.

5. Flexibility should be offered on each and every port to beconfigured as Synchronous or Asynchronous Serial lines

6. The router shall support 4G, 3G (COMA or GSM) InternalModule and should be able to display the Received SignalStrength, Current Channel, the MON & MSIO, the ESNNumberl SIO/NIO (for COMA) through CLI commandmodel

C. Performance reguirements:1. Router should have packet forwarding rate of minimum

300 Kbps for 64 byte packets per second on a singlechassis.

2. Router should support embedded hardware basedcryptography acceleration with minimum IPsec throughputof 50 Mbps.

3 Router should have visibility of application wise bandwidthutilization to help in knowing how much bandwidth isbeing consumed by each application and bank will be in aposition to distinguish between CBS and non CBS traffic.i.e. antivirus, email, video, OS patches etc. so as toprioritize accordinqlv.

4 The optimization associated software should providecapabilities for managing and monitoring deployment. Thecapability should be to provide Customizable, schedulablereports and role-based access control duringmanagement and monitoring

5 The Router should have Traffic Optimization feature builtand accelerate all TCP based applications and support upto 150 optimized TCP connections.

~2.~~>~\The router shall have support for discovering network<;« -..trafflc with application-level insight with deep packet\ .visibility into web traffic ..::' \. \

'\\ ~0 \.

Page 32 of63

Ref. No: RFP 216/CO: DIT/NWE/arm Date:05111/2016

51 Required Minimum Specifications of Router Vendor's Vendor'sNo. compliance remarks

(Yes I No)7 The router should support minimum WAN throughput of 4

Mbps, retransmission of lost data in case of any packet-loss, compress TCP traffic.

8 The router solution should support auto-discovery ofremote WAN Optimization Capable Routers / Appliances.Traffic optimization should automatically be triggeredupon discovery, without manual intervention.

D. Protocol su~~ort:1. The router shall be capable of implementing various

static/dynamic routing protocols including BGPv4,(BGP+), MBGP, RIPv1 and v2, RIP-ng, OSPFv2,OSPFv3, MPLS Layer 2 & 3 VPNs, with support for PolicyRouting for both IPv4 and IPv6

2. The router should very well work and adopt with Bank'sexisting Wide Area Network

3. The Router should support 802.1p, 802.1q VLAN, Point-to-Point Protocol (PPP), Multilink Point-to-Point Protocol(MLPPP), High-Level Data Link Control (HDLC), Point-to-Point Protocol over Ethernet (PPPoE),ISDNBRI, IP-VPNetc.

4. The router Ethernet ports should support 802.1p, 802.10,Flow Control (802.3x) & Jumbo Frame capabilities

5. The router should support Multicast Routing support forIGMPv3, PIM (Dense and Sparse), IPv6 Multicast

6. The router should support DHCP, DNS, ARP, Bridging,NTPver3 or higher, ICMP, TCP Congestion Avoidance,Window Scaling permitting for finegranular control of datatraffic traveling over the router

E. Device and Event Management:

1. The routers and all their interfaces (physical/logical)should be configurable through Console (USB/RJ 45based) or other ports through TelneUSSH etc. andmanageable through Network Management Solution.

2. The routers should support SNMP, Remote Monitoring(RMON), syslog, Flow Based technologies line Netflowand other such standard managemenUmonitoring/loggingfeatures.

3. The system should have the capability to respond to real-time events, automate tasks, create customer commandsand take local automated action based on conditionsdetected by the Router's Operating System. The Bankshould be able to create and run programs or scriptsdirectly on the proposed router using Command line-interface & Tool command language to achieve this

.::: -:"-:. capability.,', -'

'.'

Page 33 of63

Ref.No:RFP216/CO:DIT/NWE/arm Date:05/11/2016

Vendo(s Vendo(scompliance remarks(Yes I No)

4. The router shall support DNS Agent, SNTP/NTP, FTPand TFTP Server.

SINo.

Required Minimum Specifications of Router

5. Support HTTP/HTTPS or N MS-based GUI access to therouter to monitor & configure most of the functionalities inaddition to the command line access without having Bankto invest on any NMS software.

6. SNMP over IPV6 &AES& 3DES encryption support forSNMP Version 3

7. Extensive debugging capabilities to assist in hardwareproblem resolution.

F. Security features:

1. The router should support routing and security features(Statefull firewall, IPSEC) at the same time.

2. Router should have Embedded hardware encryptionacceleration and ensure the dedicated encryptionhardware module should provide hardware basedacceleration for IP Security (IPsec) using Triple DigitalEncryption Standard 3DES/AES or equivalent from dayone.

3. The router CPU should only be used to identify traffic forencryption, negotiate the security associations, andforward packets.The features required are from day one.

4. The router shall support full mesh tunnel based and alsotunnel-less IPSec (3DES or AES) VPN with the capacityto encrypt the packets that are transferred over theNetwork. All encryption supported as a part ofestablishing the IPSec tunnel shall be hardware based.For any Office to Data center, any Office to DR, and anyother office, dynamic establishment of Tunnel-less VPNsusing the GDOI Protocol should be supported so that theconfiguration & management of IPSEC VPNs becomeseasier as per RFC 3547.This Proposed router tuneless VPN feature shouldintegrate with existing Bank Cisco Routers.The features required are from day one.

5. Router should support Firewall Services with StandardAccess Lists, Extended Access Lists and Time basedAccess control lists to provide supervision and control.The router shall support Layer 3 Filtering (ACLs) Basedon source/destination IP address/subnet andsource/destination TCP/UDP port numbers. The featuresrequired are from day one .

.?~~~~~6;.~~~;:~:tQ:1plementationof multiple Privilege Levels should beIr;(j~-1 ---,'$tip-ported.#( -~"1,;;0<,t~Wwortfor Remote Authentication Dial-In User Service\\~\~ \ ?,Eb?, C\c,J (.ijADIUS) or AAA or TACACS+ eauivalent\\\ :~,:.'\,~:.....~ /1 .:,_,'

~,.'..'.' ~ -' .c-, .._._--' /'.~:..- ..../

Page 34 of63


SI Required Minimum Specifications of Router Vendor's Vendor'sNo. compliance remarks

(Yes I No)8. The router should provide option to enable Layer 2 to

Layer 7 protection or Application layer protocol inspectionto defend against attacks

9. The router shall have management security features likeSSHv2 and authentication via AAA and RADIUS andTACACS+/industry standard equivalent to preventunauthorized management access.

10. The router should support IPsec dead peer detectionwhich enables the router to take down IPsec tunnel whenthe remote peers does down due to physical or logicalissues.

11. The router should Control SNMP access through the useof SNMP with MD5 authentication. And also support forImplement Access Lists on the router to ensure SNMPaccess only to the SNMP manager or the NMSworkstation.

12. MD5 Route Authentication. PPP PAP & CHAP support.IPSecDES, 3DES/AES (256 Bit) Support

13. Should be able to manage & administer point-to-pointVPNs by actively pushing new security policies from asingle head end to remote sites.

14 The router should support all VPN technologies likestandard IPSEC VPN, Group Encrypted Transport VPN(as per RFC3547),GRE VPN etc.

15. The router shall have the capability to support multi-casttraffic over the suggested tunnel-less IPSec VPN.

16. The router shall be capable of supporting a StatefulFirewall with capability to support Application LevelFiltering (for HTTP/ SMTPI POP3/1MAPI P2P ApplicationTraffic, including Instant Messaqino at minimum)

17. The router should support ICMP Attack Detection.G. Support for IPv6 Features:1. IPv6 addressing architecture, IPv6 name resolution, IPv6

statistics, IPv6 neighbour Discovery.

2. IPv6 transport packets between IPv6-only and IPv4-onlyendpoints

3. ICMPv6, IPv6 DHCP4. The device should be on the IPv6 Ready Logo Program

and should have passed or under evaluation for the IPv6Ready Logo Program Phase"

5. Support for the following IP v6 features: RIP NG , OSPFv3 , BGP Support for V6, IP V6 Dual Stack, IP v6 Policybased Routing, and IP v6 QoS.

.~ -_

Page 35 of63


SI Required Minimum Specifications of Router Vendor's Vendor'sNo. compliance remarks

(Yes I No)6. Should support following IP v6 Tunneling mechanisms:

Automatic 6 to 4 tunnels, Automatic IP v4 compatibletunnels, IPv6 over IPv4 GRE Tunnels, ISATAP TunnelingSupport.

7. The router shall support multicast routing for both IPV4and IPV6.

8. SNMP over IPV6 &AES& 3DES encryption support forSNMP Version 3

H. QoS Features:1. Weighted Fair Queuing, (WFQ), Class-based WFQ

(CBWFQ) or Class based Queuing (CBQ), low latencyOueuinq (llQ)

2. Traffic shaping, Traffic Policing, Class-based QoS3. Support for Priority and Custom queuing, Weighted

Random Early Detection (WRED)4. Support for Network Based Application Recognition

(NBAR) or equivalent, lFI5. Support for RSVP, cRTP, DiffServ, QoSPreclassify& Pre-

fragmentation, Class-Based Marking (CBM)I. High-Availability Features:

1. Virtual Router Redundancy Protocol (VRRP) (RFC 2338)/Hot standby router protocol (HSRP) support or similarindustry standard equivalent

2. Out-of-band management with external modem throughvirtual auxiliary port.

J. Operating Conditions:1. Router should seamlessly operate within Temperature

ranee from 0 °C to 40°C2. Router should seamlessly operate within Relative

Humidity minimum range from 10 to 85%.3. Should connect to standard Indian Electrical Power

sockets, Rack mountable.

B. Switch Technical Specification:

SI Required Minimum Specifications of 24 - Port- Vendor's Vendor'SNo. Ethernet Switch compliance remarks

(Yes I No)A General Specifications1. The router/switch should integrate seamlessly with our

existing network infrastructu re comprising of Ciscorouter/switches- ~.'" The proposed Switch should be from the same OEM of;~~ct· .~

~_

~outer.,_:}.}

. '._- \ _~ ,

Page36 of63


SI Required Minimum Specifications of 24 - Port- Vendor's Vendor'sNo. Ethernet Switch compliance remarks

(Yes I No)3. Minimum of 24 port 10/1OOMbps Fast Ethernet auto

sensing ports, with minimum 6.5 Mbps forwarding rate4. Should have at least 2 GigabitEthernetPort 1000 Mbps

RJ-45-Based interface for uplink connectivity.5. Full-Duplex Operation on Fast Ethernet and optional

Duplex/Half-duplex modes6. Multiple Load Sharing Trunks7. Minimum of 64 MB DRAM and 16 MB Flash memory8. Support for minimum of 8000 MAC addresses9. IEEE 802.1Q VLAN Support - Port based VLANs10. RADIUS or TACACS + Support11. High MTBF Support12. The Switches must be able to generate Syslog Messages

withtimestamp and Severity codes, which can be exported toa Syslog Server

13. The Switches must be able to Build up its own inventory(like Device Name, Chassis Type, Memory, Flash,Software ver. Etc)

14. Configurable up to 255 IGMP groups15. 19-inch Rack-Mountable16. HTTP IHTTPS access to the Switch to monitor &

configure most of the functionalities in addition to thecommand line access.

B Layer 1 Features: -1 Support for 100 BASE-TX

Layer 2 Features: -1 L2 Switching Support2 Multi-Link Trunking3 Ability to manage individual switches as a group for

VLANsconfiguration purposes

4 Support for Spanning-Tree Protocol (IEEE 802.1D)5 STP Fast Calculation features as uplink fast for faster

convergence6 Per-port broadcast, multicast, and storm control to prevent

faulty endstations from dearading overall systems performance.

7 QoS Features:-8 Support for Classification and scheduling based on

802.1 p/Q9 Support for 802.1p class-of-service (CoS). Ability to

Mark/override802.1P CoS per port

10 Four queues per egress port-.11 Weighted Tail Drop (WTD) or equivalent feature for.:'""?~\ Page37 of63..... , .'_


Sl Required Minimum Specifications of 24 - Port- Vendor's Vendor'sNo. Ethernet Switch compliance remarks

(Yes I No)congestion avoidance

C Multicast Support:-1 Multicast must be supported in hardware so that

performance is notaffected by multiple multicast instances.

2 L2 Multicast Support - IGMP Snooping3 Should support minimum of 255 IP addresses in a

multicast groupRedundancy:-

1 Link Aggregation2 Spanning Tree (802.1d) with support for spanning tree per

VLAN3 Quick Failover over redundant links for improved network

stability andreliability

4 Support for IEEE rapid spanning treeSecurity Features:-

1 Support for External RADIUSITACACs for console accessrestriction and authentication

2 Multi-Level access security on switch console to preventunauthorized users

3 Support for 802.1x port based authentication4 Support for IEEE 802.1x with Guest VLAN allows guests

without 802.1x clients to have limited network access onthe guest VLAN

5 Configuration Change Tracking6 System Event Logging7 Sys log8 SNMP compatible9 Support for minimum of 30 Virtual LAN (VLAN)10 Support for Secured ports which restrict a port to a user-

defined group of authorized stations. When secureaddresses are assigned to asecure port, the switch should not forward any packetswith source addresses outside the defined group ofaddresses

11 Switch should Supports SNMP Version 3

D Other Features:1 The switch should have its own management software,

which can be used remotely (through secured Webinterface) to monitor, troubleshoot & manage the switch.

.. .~ The management software should integrate with any EMS::Afii ~.~. product suite.'-~-(~>~~-:3\( . 'The Switch should seamlessly integrate with existing

0~' , 'network equipments.'A I:.~ ';~ J'?"'"! .: :

Page38 of63


51 Required Minimum Specifications of 24 - Port- Vendor's Vendor'sNo. Ethernet Switch compliance remarks

(Yes I No)4 Layer 2 Trace route or industry standard equivalent like

Ethernet OAM to ease troubleshooting by identifying thephysical path that a packet takes from the source deviceto a destination device.

S Should support Link layer Discovery Protocol6 Should Support DNS7 Secure access to switch management, limiting

managementapplications from specific hosts onlv

8 Should support BPDU guard to avoid topology loop9 Unicast MAC filtering, unknown Unicast and multicast Port

blocking10 Support for MAC address notification allows

administrators to be notified of users added to or removedfrom the network

11 Switch should have feature to prevent a malicious usersfrom spoofing or taking another user's IP address bycreating a binding table between the IP, MAC address,Port & VLAN

12 The switch shall support VLAN Trunking Protocol (VTP) orIndustry standard equivalent GVRP/MVRP. Supportdynamic VLANs and dynamic trunk configurations

13 Support Bidirectional data support on the SPAN portallows the Intrusion Detection System (IDS) to take actionwhen an intruder is detected.

E Network Management (Management Feature) :-1 Embedded support for Web based management using

standard secured web browser2 Support for SNMP v1 as per RFC1157 and SNMP v2c as

per 1901 through 19073 Support for TFTP based software download4 Support for port mirroring measurement using a network

analyzer or RMON probe.S RMON: 4 Group (Statistics, Alarm, Events, History), on

every port, no impact to performance6 Switch must be remotely managed via one telnet session

for all module configuration7 Should have functionality to add new features like

OS/Firmware upgrades from central location, etc.8 Provisioned and Dynamic Policies at Layers 1-4 for OoS

and Security9 Support for Dynamic VLAN assiqnment is supported

through implementation of VLAN MembershipPolicy Server (VMPS) client or similar industry standardslike IEEE 802.1x1MAC authentication functions to provide

»flexibility in assigning _Q_ortsto VLANs. Dynamic VLAN

~';<~oPage 39 of63



(Yes I No)helps enable the fast assignment of IP addresses.

10 RealTimeMulti-Port Statistics11 Mac/IP Address Finder12 Device and Port Groupings for Navigation and Policy

Management13 Radius or TACACS+ server Support14 Private MIS15 Administrative Access Right16 Traffic Volume/Error/Congestion Monitoring17 TFTP Download/Upload Software18 The Switch should be able to discover the neighbouring

device of the same vendor giving the details about theplatform, IP Address, Link connected through etc, thushelping in troubleshooting connectivity problems.

F IEEE Standard Compliance: -1 802.1Q VLAN tagging2 802.1P Priority3 802.1D Spanning Tree4 802.3u Fast Ethernet5 802.3x Flow Control6 802.1x Authentication7 802.3ab Gigabit InterfaceG RFC (Request for Comment) Support: -1 768 UDP2 783 TFTP3 791 IP4 7921CMP5 826 ARP6 854 Telnet7 1542 SootP8 2068 HTTP9 RFC 1305-NTPH Operating Conditions:1 Switch should seamlessly operate within Temperature

ranqe from 0 °C to 40°C2 Switch should seamlessly operate within Relative

Humidity minimum ranee from 10 to 85%.3 Should connect to standard Indian Electrical Power

sockets, Rack mountable.

interface of reputed make

Page 40 of63



(Yes I No)1 Line rate 64 kbps & above upto 2 Mbps2 Line Coding 2B1Q3 Line Type 2/4 twisted pair

4 Line 120-150 OhmsImpedance

5 Range Full duplex over 2/4 wire subscriptionline upto 9 kmV.35/RS-23,RS-

6 DTE Interface 530,X.21N.11,G.703,RS-232DN.28(Cable connector)

7 Sync;32k,56k,64k, 128kbps upto 2Terminal Data Mbps

8 Rates ASync;4.8k,9.6k,38.4kbps upto 2Mbps

9 Diagnostics Diagnostic Loop Back in compliancewith ITU

10 Configuration DIP Switch

Additional Adaptive equalizer for noise immunity11 Feature and high performance over low quality

lines

Page 41 of63

_. -- ---------------


ANNEXURE-J

1. TURNOVER AND P&L DETAILS:(Bidders have to submit Certified Xerox copies of Audited Balance Sheet! P&L).

(Amount in Rs.)F. Y. Turnover Profit and Loss

2. HARDWAREDELIVEREDDETAILS:(SubmitCertifiedXeroxcopiesof POsas supportdocumentsfor each item).

Detailsof CommunicationEquipmentssuppliedto meeteligibilitycriteria:

SI. PONo. and Order placed by .Qty. CumulativeNo. Date Oraanisation Total01.02.03.04.

3. Clarifications required for this RFPTerms and Conditions:

(It is to be submittedto submit their clarification/queriesin word document in the followingformat)

Clause No.Bidders Request for

SI. and Page RFPTerm following Banks RevisedNo. Clarifications and Amendment

No. Amendments

01.

02.

03.

04.

Page 42 of63


ANNEXURE-KRULES FOR REVERSE AUCTION

SI. Particulars Details1. BUYER NAME Syndicate Bank

Corporate Office: DITNGV Shopping ComplexII Floor, National Games VillageKoramanaala, Banaalore - 560 047

2. Name: MIs e Procurement Technologies Ltd.

AUCTION TO BE Address:CONDUCTED BY No.10/2, Narendra Plaza, Universal Business Centre,

(SERVICE Victoria Road, Bangalore - 560047PROVIDER)Phone No: 080 - 4031176Fax: 080 - 4031 6201

Ahmedabad Address:Name: MIs e Procurement Technologies Ltd.A-201, Wall Street - 2, Ellisbridge, Ahmedabad - 380006Phone: 07940230816/41072518/517/519/520/521Fax: 07940016876Contact Persons:Ms. Poonam Rathore - [email protected]

3. WEBSITE ADDRESS httg:/Isyndicatebank.abcgrocure.comFOR REVERSE

AUCTION Auction Date :Will be IntimatedOnline Initial Sealed Bid Time: Will be Intimated

DATE OF AUCTION Online Reverse Auction Time: Will be Intimated(With extension as applicable)

4. DOCUMENTS Rules and Terms & Conditions of Reverse Auction:ATTACHED Compliance Statement (Annexure K - 1)

Price Bid Confirmation (Annexure K - 2)

Online Reverse Auction

Bank desires to make use of Online Reverse Auction for various procurementprocesses at its Corporatel Regional Offices to get the most competitive price from theparticipating technically qualified suppliersl vendors.

Reverse Auction event will be carried out among the Technically Qualified Bidders, forproviding opportunity to the Bidders to quote the price dynamically for the procurementfor which RFP is floated.

PROCESS OF REVERSE AUCTION:

a) Bank will engage the services of a Service provider for conducting Online ReverseAuction on behalf of the Bank.

Page 43 of63


b) The Bank shall enter into a separate agreement with the Service Provider clearlydetailing the roles and responsibilities of the Service Provider who hosts the webportal and conducts the Reverse Auction.

c) For the proposed reverse auction, technically qualified Bidders having a valid digitalcertificate alone shall be eligible to participate.

d) Rules like event date and time, start price, bid decrement, extensions etc., will becommunicated for compliance by the Bidder.

e) For creating necessary obligations and rights, the Service Provider will also enter intoan agreement with each Bidder for this purpose.

f) The Service Provider will provide all necessary training and assistance beforecommencement of online bidding on Internet. Service Provider 1 auctioneer isresponsible for conducting training to all technically qualified Bidders participating inthe reverse auction and bidding process. Bidder may contact the Service Provider inthis regard.

g) Wherever it is considered necessary and asked by the Bidders or as decided by theauctioneer or by Bank, a mock auction may also be conducted for the benefit of allconcerned.

h) Each Bidder shall participate in the trainingl mock auction at his I their own cost.

i) Bidder I Authorised representatives of the Bidders named in the authorization lettergiven by the Bidder shall be given with a unique user name, password by the ServiceProvider 1 auctioneer. Each Bidder 1 Authorised representatives shall change thepassword after receipt of initial password from Service Provider.

j) Reverse auction will be conducted on scheduled date & time and the same shall becommunicated in advance.

k) Bidders have to submit the compliance form in the prescribed format, if any, providedby Service Provider before start of Reverse Auction. Without this the Bidder will not beeligible to participate in the event.

I) Bidder is required to give their indicative price to the Bank during the online sealed bidbefore conducting reverse auction. Timings of the online sealed bid will be intimatedby the Bank in advance to the technically responsive bidders.

m) Start price for the Reverse Auction will be notified by the Bank.

n) All the bids made from the Log-in ID given to Bidder will be deemed to have beenmade by the Bidder to whom Log-in 10 and password were assigned by the ServiceProvider I auctioneer.

0) Any bid once made through registered Log-in 101 password by the Bidder cannot becancelled. The Bidder, in other words, is bound to supply the items as per the RFP atthe bid price offered during the Reverse Auction.

p) Every successive bid by the Bidder being decremental bidding shall replace the earlier,«-:-:~~.....",'::, bid automatically and the final bid as per the time and Log-in 10 shall prevail over the

~/\),,~:.~~ (;~;,earlier bids./1./'/,....) ..~·'c,:\\/ :;:./ ./-_it... .' . ~ \\nied ~~~)~) \'':J.'~eBank shall conduct the reverse auction as per the Standard English reverse

i~!\(~~~1'08~:~'~~;7L.i~::~-r\;< So. OJ >'}~ " 0<"'/ ._e. /'.~.>...........-Fl-::" /</~~,j:.,~;~~~;

Page 44 of63


auction, that is, no two bids can have identical price from two different Bidders. Inother words, there shall never be a "Tie" in bids.

r) The minimum time limit for Online Reverse Auction is 1 hour only.

s) At the end of reverse auction event, the lowest Bidder value will be known on thenetwork.

t) All the bidders have to fax/email the duly signed filled-in prescribed format along withbreak-up as provided on case-to-case basis to the Bank within 24 hours of auctionwithout fail.

u) Any variation between the Online Bid value and the signed document will be liable forrejection of the Bid, forfeiture of the Bid Security etc., and the Bidder may bedisqualified to conduct business with the Bank in future.

v) The reverse auction will be treated as closed only when the bidding process getsclosed in all respects for the item listed in the tender.

w) The Service Provider at the end of each Reverse Auction shall provide the Bank withall details of the bids and reports of Reverse Auction.

x) Bank's decision on award of Contract shall be final and binding on all the Bidders.

Rules and Terms & Conditions of Reverse Auction

Online Reverse Auctions are carried out under the framework of a set of rules.Following are the 'Rules and Terms & Conditions' of Online Reverse Auction:

1. Definitions:

"Bank" means Syndicate Bank"Service Provider" means the third party agency I company who have beenselected by the Bank for conducting Reverse Auction."Bidder" means the party or his authorised representative who has participated in theRFP I Tender Process, Technically qualified, having valid Digital Certificate, andwilling to comply with all the instructions and terms & conditions of RFP."L1" means the Bidder who has quoted lowest price in the Reverse Auction process."L2" means the Bidder who has quoted second lowest price in the Reverse Auctionprocess.

2. Eligibility of Bidders to participate in Reverse Auction:

2.1. Bidders who are technically qualified in terms of the relative Terms &Conditions of the RFP and accept the Rules and Terms & conditions ofReversion Auction and submit the undertaking as per the prescribed format inAnnexure - K -1 can only participate in Reverse Auction related to theprocurement for which RFP is floated.

2.2. Bidders not submitting the above undertaking or submitting the same withdeviations I amendments thereto will be disqualified from further evaluation Iparticipation in the process of relevant procurement.

2.3. Bidders should ensure that they have valid digital certificate well inadvance to participate in the Reverse Auction. Bank and I or Service

~:~~~." Provider will not be responsible in case Bidder could not participate in1;(' ~~.~ Page 45 of 63

Irtf ~'0~\'~~~1\'::.\ ,,(/' - ote1;sJ.</V \"()>'O\) /:»\\~-'--'~f/

.......__-<_:..:...::..:...~~:.·r/·


Reverse Auction due to non-availability of valid digital certificate.

2.4. Bidders participating in Reverse Auction shall submit the following dulysigned by the same Competent Authority who signs the offer documents inresponse to the RFP floated by Bank.2.4.1. Undertaking letter for acceptance of Rules for Online Reverse Auction and

Letter of Authority authorizing the name/s of official/s to take part inReverse Auction as per the format Annexure - K -1 (ComplianceStatement)

2.4.2. Agreement between Service Provider and Bidder. This format will begiven by the service provider prior to announcement of Reverse Auction.

3. Training:

3.1. The Service Provider shall impart training on the Reverse Auction torepresentatives of all eligible Bidders for participation in Reverse Auction.

3.2. All rules & procedure related to Reverse Auction will be explained during thetraining.

3.3. The Bank! Service Provider may also conduct a "Mock Reverse Auction" tofamiliarise the vendorls with Reverse Auction process.

3.4. Date, Time, Venue etc. of training will be advised at appropriate time.

3.5. Eligible Bidder I his authorized nominee has to attend the training as per theschedule and at the specified venue at his I Bidder's own cost.

3.6. No request from the Bidders for change in training schedule andl or venue willbe entertained.

3.7. However, Bank reserves the right to postpone I change I cancel the trainingschedule for whatsoever reasons without assigning any reasons thereof, evenafter its communication to eligible Bidders.

3.B. Any Bidder not participating in the training process will do so at his own riskand it shall not be open for him to make any complaint I grievance later.

4. Reverse Auction Schedule:

4.1. The date & time of commencement of Reverse Auction and its duration of timeshall be communicated to the technically responsive Bidders prior to the ReverseAuction date.

4.2. Bank reserves the right to postpone I change I cancel the Reverse Auctionevent even after its communication to Bidders without assigning any reasonsthereof.

4.3. Reverse Auction will normally be for a period of 30 Minutes. If a Bidder places abid price in last 10 minutes of closing of the Reverse auction, the auction

..:::::.==:::-, period shall get extended automatically for another 10 minutes. In case there is;fC' C"i' ">~ no bid price in the last 10 minutes of closing of Reverse Auction, the auction//<;,%~~>\:\ shall get closed automatically without any extension.

((~{~~0~~-\'i \\\\,,1._'\ 0e;~,'ClJ.'~),~ :)4.4.The time period of Reverse Auction & Maximum number of its extensions &\\"S \ • -o\) 0/.1· F~:..".'-";) ,;,.;~~::-.:._:_~~/ Page 46 of 63


time are subject to change and will be advised to eligible Bidders before thestart of the Reverse Auction event.

4.5. During English Reverse (no ties) Auction, if no bid is received within thespecified time, the Bank, at its discretion, may decide to revise Start price 1scrap the reverse auction process I proceed with conventional mode oftendering.

5. Bidding Currency: Biddingwill be conducted in Indian Rupees (INR).

6. Price Schedule: The Bidder,duringthe 'Reverse-auction',shall quotethe HardwarePricesasperthe followingformat:

Communication Equipment with 3Years AMC after 3Years of Warranty:

Item Description Qty Unit Total AMC AMC AMC51. (Nos Price with price 4th 5th 6th Total CostNo. ) 3 years (d) = b Year Year Year (h

(a) (b) warranty *c (e) (f) (g) =d+e+f+g

Branch Routers ofreputed make 7001 without ISDN BRIcards

2 Branch Switches of 700reputed make (8)2 Mbps Modems ofreputed make like

3 RAD/MROTEKlATR I 500E/NOMUS/CYGNUSetc

4 Buyback of CISCO 5001841-Routers (D)Buyback of CISCO

5. 2950/60-Switches 500

Optional ItemsSerial cards (V.35)

6. for offered router 50With uired cables

Total Optional Items

Grand total of optional andm items

NOTES:a) The abovequotesare exclusiveof taxes. EitherVAT or ServiceTax is payableon any item

or componentthereofbut not both.

Page 47 of63


b) The quantity mentioned in the RFP is indicative and the Bank reserves the right to vary thequantity as per requirement

c) All the bidders have to submit detailed breakup of the quotes as per price schedule, inaddition to Annexure-K-2.

d) L1 status is determined based on 'Commercial Evaluation'e) The final quotes during reverse auction should be valid for Twelve months from the date of

acceptance of purchase order by the L1 Bidder.f) All the technically responsive bidders should participate and quote for all items including

optional items during the Online Sealed Bid.g) Bank may conduct Reverse Auction for the Grand Total.h) The Bidder has to provide breakup of unit modules provided in the Routerl Switch

separately quoting price of Individual item including Rack mounting Kit & allaccessories.

7.Start Price:7.1 Bidder needs to give their indicative price to the Bank during the ONLINE SEALEDBID.

Timings of the Online sealed bid will be intimated by the Bank in advance.

7.2 Bank shall determine the Start Price for Reverse Auctiona. On its own and 1orb. Bank may determine the start price on the basis of the lowest quote of indicative

commercial bids received during ONLINE SEALED BID, orc. on the basis of market enquiries about the rates at that time

7.3. Bank may conduct the Reverse Auction on a single amount ie., grand totals of all itemsincluding AMC as per price schedule of RFP. The Lowest Evaluated bidder have tosubmit the detailed price schedule as per RFP.

8. Decremental Bid Value:8.1. The bid decrement value and whether decremental value is in multiples- Yes or No

option, will be specified by Bank before the start of Reverse Auction event. It can be afixed amount or percentage of Start Price as per Banks requirement.

8.2. Bidder is required to quote their bid price only at a specified decremented value.

8.3. Bidder need not quote bid price at immediate next available lower level, but it can beeven at 2 13 14 .... Ievel of next available lower level.

8.4. Bid decrement value shall be rounded off to nearest 100s or 1000s etc

9. Web Portal and Access:9.1. Reverse Auction will be conducted on a specific web portal meant for this purpose with the

help of the Service Provider identified by the Bank.9.2.Service Provider will make all necessary arrangement for fair and transparent conduct

of Reverse Auction like hosting the web portal, imparting training to eligible Biddersetc., and finally conduct of Reverse Auction.

9.3. Bidders will be participating in Reverse Auction event from their own office 1 place oftheir choice. Internet connectivity and other paraphernalia requirements shall have to beensured by Bidder themselves.

It is the Bidders responsibilityl decision to send fax communication immediatelyto Service Provider furnishing the bid price, they want to bid online, with a request toupload the faxed bid price online so that the service provider will upload that price

Page 48 of63


online on behalf of the Bidder.

9.4.2. It shall be noted clearly that the concerned Bidder communicating this price toService Provider has to solely ensure that the fax message is received byService Provider in a readable 1 legible form and also the Bidder shouldsimultaneously check up with Service Provider over phone about the clear receipt ofthe bid price faxed.

9.4.3. It shall also be clearly understood that the Bidder shall be at liberty to send such faxcommunications of prices to be uploaded by Service Provider only before theclosure of Reverse Auction time and under no circumstances it shall beallowed beyond the closure of Reverse Auction event time.

9.4.4. Such Bidders have to ensure that the Service Provider is given reasonable time bythe Bidders, to upload such faxed bid prices online and if such required time isnot available at the disposal of Service Provider at the time of receipt of the faxmessage from the Bidders, Service Provider will not be uploading the bid prices. It isto be noted that neither the Bank nor the Service Provider will be responsiblefor these unforeseen circumstances.

9.5. In order to ward-off such contingent situation

9.5.1. Bidders are advised to make all the necessary arrangements 1 altemativessuch as back-up power supply, whatever required so that they are able tocircumvent such situation and still be able to participate in the reverseauction successfully.

9.5.2. Bidders are requested not to wait till the last moment toquote their bids to avoid any such complex situations.

9.5.3. Failure of power at the premises of Bidders during the Reverse auctioncannot be the cause for not participating in the reverse auction.

9.5.4. On account of this the time for the auction cannot be extended and BANKis not responsible for such eventualities.

9.5.5. Bank and 1 or Service Provider will not have any liability to Bidders for anyinterruption or delay in access to web portal site of Reverse AuctionIrrespective of the cause.

9.6. For making the process of Reverse Auction and its result legally binding on the participatingBidders, Service Provider will enter into an agreement with each Bidder, before the start ofReverse Auction event. Without this Bidder will not be eligible to participate in the event.

9.7. Neither Bank nor Service Provider 1 auctioneer can be held responsible for consequentialdamages such as no power supply, system problem, internet problem, inability to use thesystem, loss of electronic information, power interruptions, UPS failure, etc. (Bank will notentertain any correspondence in this regard). Bidder should make alternatearrangements in place of such eventualities.

10. TRANSPARENCY IN BIDS:

10.1. All participating bidders will be able to view during the auction time the current lowestprice in portal. Bidder shall be able to view not only the lowest bid but also the last

bid made by them at any point of time during the auction time.

Page 49 of63


11. MASKING OF NAMES:

11.1. Bidder will be able to view the following on their screen along with thenecessary fields in Reverse Auction:

i) Start (Opening) Price

ii)Leading I Lowest Bid Price in Auction (only total price)

iii) Last Bid Price placed by the respective Bidder.

11.2. Names of Bidderls shall be anonymously masked in the Reverse Auctionand Bidders will be given suitable dummy names.

11.3. After completion of Reverse Auction, the Service Provider/auctioneer shall submit areport to the Bank with all details of bid and the original names of all the participatingbidders with his I their original names.

11.4. All bidders have to faxl email the duly signed filled-in prescribed format(ANNEXURE-K-2) as provided to Bank within 24 hours of Reverse Auction without fail.The Original signed ANNEXURE-K-2 should reach the Bank within 48 hours ofReverse Auction without fail along with detailed price schedule as per RFP.

process

12. Finalisation of the Successful Bidder:

12.1. At the end of Reverse Auction event Service Provider will provide all necessary detailsof the bid prices and reports of Reverse Auction to the Bank.

12.2. Upon receipt of above information from Service Provider, Bank will evaluate the sameand will declare the L1 Bidder, if there is no further techno-commercial evaluationBank's decision on award of Contract shall be final and binding on all the Bidders.

12.3. Any variation between the on-line Reverse Auction bid price and signeddocument will be considered as sabotaging the tender process and will invitedisqualification of Bidder/vender to conduct business with Bank as per prevailingprocedure.

12.4. Successful Bidder is bound to supply at their final bid price of Reverse Auction. Incase of back out or fail to supply as per the rates quoted, Bank will takeappropriate action against such Bidder and I or forfeit the Bid Security amount, debarhim from participating in future

12.5. In case Bank decides not to go for Reverse Auction related to the procurement forwhich RFP is floated, Bank may call for sealed Commercial Bids from all theTechnically responsive Bidders and the commercial bids shall be opened as per Bank'sstandard practice.

13. Bidder's Obligation:

13.1. Bidder shall not involve himself or any of his representatives in Pricemanipulation of any kind directly or indirectly with other suppliers I Bidders atany point of time. If any such practice comes to the notice, Bank shall disqualify theBidder I bidders concerned from the reverse auction process.

-~:--:-../;9~)';':.:.:.':,>~':.~\13.2.Bidder shall not divulge either his Bid details or any other details of Bank to any other

~~:"»;?-":~~\,party without written permission from the Bank.

e:' ( rv....\D~\.\ -. ~

\\\~ \ '0~~~~GA-rtJ,.~,) Page 50 of 63\\.~,\,cp ,;~!,... " ........ .____... .~"/'~~~;;Z.J;~>·


14. Change in Rules and Terms & Conditions of Reverse Auction:

14.1. Any change in the Rules as may become emergent and based on the experiencegained shall be made only by a Committee consisting of Senior Executives ofBank.

14.2. Bank reserves the right to modify 1withdraw any of the Rules and Terms & conditionsof Reverse Auction at any point of time.

14.3. Modifications of Rules and Terms & conditions of Reverse Auction will bemade available on website immediately.

14.4. Modifications made during the running of Reverse Auction event will beinformed to participating Bidders immediately.

15. Errors and Omissions

15.1. On any issue or area of material concern respecting Reverse Auction notspecifically dealt with in these Rules, the decision of the bank shall I be final andbinding on all concerned.

Page 51 of63

- -- -----


ANNEXURE - K - 1COMPLIANCE STATEMENT

(To be submitted in Company's letter head by all the Bidders participating in online sealedbid/Reverse Auction)

Date:ToThe Deputy General Manager (IT)Syndicate Bank, Corporate OfficeDepartment of Information Technology2nd Floor - NGV Shopping ComplexKoramangala, Bangalore - 560 047

DECLARATION

1. We (name of the company) hereby confirm having submitted ourbid for participating in Bank's RFP dated for procurement of

2. We also confirm having read and understood the terms of RFP as well as the Rules relatingto the Reverse Auction for this RFP process.

3. We hereby undertake and agree to abide by all the terms and conditions stipulated bySyndicate Bank in the RFP document including the Rules for Reverse Auction, all annexure,addendum, and corrigendum.

4. We shall participate in the on-line auction conducted by Ltd. (ServiceProvider) and submit our Commercial bid. We shall agree to enter into an agreement withthe Service Provider for making the process of Reverse Auction and its results legallybinding on us.

5. Bank and Service Provider shall not be liable & responsible in any manner whatsoever forour failure to access & bid in online sealed bid and Reverse Auction due to loss of internetconnectivity, electricity failure, virus attack, problems with the PC at our end, anyother unforeseen circumstances etc. before or during the auction event.

6. We understand that in the event we are not able to access the auction site, we mayauthorize Service Provider to bid on our behalf by sending a fax containing our offer pricebefore the auction close time and no claim can be made by us, on either Bank or ServiceProvider regarding any loss etc. suffered by us due to acting upon our authenticated faxinstructions.

7. We do understand that Service Provider may bid on behalf of other Bidders as well in caseof above mentioned exigencies.

8. We also confirm that we have a valid digital certificate (Class 3 Type) withencryption feature issued in our company name by a valid Certifying Authority.

9. We shall fax the duly filled in, detailed signed Price schedule as provided in the RFP tothe Bank and to the Service provider within 24 hours of end of online Reverse Auctionwithout fail.

~~:';""--:::""10..We undertake to submit the Original confirmation of last bid price by us to the Bank as well as!;{;ft?j~~~C~~~.oo.the Service provider within 48 working hours of the completion of event. We also undertaket~~~1~.~ ;.~~\submit the Bill of Materials as per the Price Schedule of this RFP.

'1'~\C~B?t'",\D' c: Ili\~ ~. ~ 1/_ -.'i'l,- oA.~. '~ "., fire\)OAYj:;~(,/ Page 52 of 63'\:"<:>:»{~~~~i:L:::3::1;;?


11. We, hereby confirm that we will honour the Bids placed by us during the auction process,failing which we shall forfeit the EMD. We also understand that the Bank may debar us fromparticipating in future tenders.

12.We undertake to supply at our final lowest bid price of Reverse Auction. In case of our back outor inability to supply as per the rates quoted by us, Bank is free to take appropriate actionagainst us and 1 or forfeit the Bid Security amount, debar us from participating in futuretenders.

13. We confirm having nominated our authorised representative Mr.lMs. ,designated as of our company to participate in the Reverse Auctionon behalf of the Company.

14. We accordingly authorize Bank and 1 or the Service Provider to issue user 10 andpassword to the above named official of our Company.

15. Both Bank and the Service Provider shall contact the above named official for any and allmatters relating to the online sealed bid/Reverse Auction.

16. We undertake that the Company shall be bound by the bids made by the above named officialof our Company in the Reverse Auction, failing which the Bank shall forfeit the EMD. We agreeand understand that the Bank may debar us from participating in future tenders for any suchfailure on our part.

Signature of the Authorised Signatory with company seal

Name-Company 1Organization -Designationwithin Company 1Organization -Address of Company 1Organization -

Name of Authorised Representative(Participating in Reverse Auction) : Mr. IMs. _Designation of the Authorised Representative:

Signature of Authorised Representative

Verified the signatures of Authorised Representative by

and Signature of the Authorised SignatoryNameCompany seal:

Date: _

Page 53 of63


Annexure- K - 2Price Bid Confirmation

(To be submitted in Company's letter head by all the bidders participated in Reverse Auction)Date:

The Deputy General Manager (IT)Syndicate Bank, Corporate OfficeDepartment of Information Technology2nd Floor - NGV Shopping ComplexKoramangala, Bangalore - 560 047

Dear Sir,

SUB: Final 1Lowest Bid Price quoted in Reverse Auction, held on inrespect of RFP Ref. No. Dated for procurement of _

We confirm that the final total bid price quoted by us in the captioned Reverse Auction event forcaptioned tender is as under -

Rs. (in figure): _Rs. (in words): _

We confirm that-

We enclose herewith the detailed break-up of above price as per Bill of Materiall detailed priceschedule of RFP. We undertake to submit the Original Price Schedule duly signed with detailedbreak-up of above bid price as per price schedule of RFP within 48 hours from the end-of ReverseAuction event.

Any variation between the on-line Reverse Auction bid price quoted by us and this document will beconsidered as sabotaging the tender process and will invite disqualification of Bidder/vender toconduct business with Bank as per prevailing procedure. In such case, Bank is free to takeappropriate action and 1 or forfeit the Bid Security amount and 1 or debar him from participating infuture RFPs of Bank.

We are bound to supply the items as per RFP requirement at the above final bid price of ReverseAuction.

We note that in case of back out or not supplying as per the above rates quoted by us during thereverse auction, Bank will take appropriate action against us and 1 or forfeit our Bid Securityamount and 1or debar him from participating in future RFPs of Bank

Signature and Name of the Authorised Signatory :

Designation in Company

Name of the Company

Company Seal

Page 54 of63

Ref. No: RFP 216/CO: DITINWElarm Date: 05111/2016

ANNEXURE-LPerformance Bank Guarantee Form

ToDy. General Manager (IT)Syndicate Bank,Department of Information TechnologyCorporate Office, 2nd Floor N G V Commercial ComplexKoramangala, Bangalore 560047

WHEREAS ( ) has undertaken in pursuance of the contract no. dated__ to, inter-alia, supply of as per the contract document (herein after called"The Contract"), dated __

AND whereas it has been stipulated by you in the said contract that shall furnish youwith a performance bank guarantee by a recognized bank for the sum of Rs.__ specifiedtherein as security for compliance with the performance obligations in accordancewith the contract.

AND whereas we have agreed to give you the guarantee on behalf of _

THEREFORE, we hereby affirm that we as guarantors are responsible to you, on behalf of____ , upto a total of Rs.__ and we undertake to pay you, upon your first written demanddeclaring to be in default under the contract and without cavil or argument, any sumor sums within the limit of Rs. as aforesaid, without your needing to prove or to showgrounds or reasons for your demand or the sum specified therein.

This guarantee is valid until the (Date)

"All rights and obligations arising from this guarantee shall be governed by the laws of Republic ofIndia".

Notwithstanding anything herein above contained including what is stated in clauses thereof, ourliability under this guarantee is restricted to Rs. and shall remain in force until______ . (Date) Unless a demand or claim under the guarantee is lodged with us in writingat Bangalore on or before ( Date ), all your rights under said guarantee shall beforfeited and we shall be relieved and discharged form all liabilities hereunder whether or not thisdocument is returned.

Place:Date:

Page 55 of63


N fC

ANNEXURE-MEscalation Matrix

ameo omoanv: Deliverv Related Issues:SI. No Name Designation Full office Phone No Mobile No Fax Email

Address addressFirst LevelContactSecond LevelContact (ifresponse isnot received in24 hours)Regional/ZonalHead (ifresponse isnot received in48 hours)Country Head(if response isnot received in1week)

Name of Company: Services Related Issues:SI. No Name Designation Full office Phone No Mobile No Fax Email

Address addressFirst LevelContactSecond LevelContact (ifresponse isnot received in4 hours)Regional/ZonalHead (ifresponse isnot received in24 hours)Country Head(if response isnot received in48 hours)

Any change in designation, substitution will be informed to the bank immediately

Signature:Name of Representative:Designation:Company Seal:

Page 56 of 63


ANNEXURE-PConformity Letter

Proforma of letter to be given by all the bidders participating in RFP No. 216/CO:DIT/NWE/armdated 05111/2016 on their official letterheads

ToGeneral ManagerSyndicate Bank,Department of Information TechnologyCorporate Office, 2nd Floor N G V Commercial ComplexKoramangala, Bangalore 560047

Dear Sir,

Sub: 216/CO: DIT/NWE/arm dated 05111/2016.

Further to our proposal dated , in response to the Request for Proposal (hereinafterreferred to as "RFP") issued by Syndicate Bank, we hereby covenant, warrant and confirm asfollows:

We hereby agree to comply with all the terms and conditions 1stipulations as contained in the RFPand the related addendums and other documents including the changes made to the originaltender documents issued by Syndicate Bank, provided however that only the list of deviationsfurnished by us in 'Annexure J - 3. Clarifications required for this RFP Terms and Conditions' ofthe main RFP document which are expressly accepted by Syndicate Bank and communicated tous in writing, shall form a valid and binding part of the aforesaid RFP document. Syndicate Bankis not bound by any other extraneous matters or deviations, even if mentioned by us elsewhereeither in our proposal or any subsequent deviations sought by us, whether orally or in writing, andSyndicate Bank's decision not to accept any such extraneous conditions and deviations will befinal and binding on us.

Yours faithfully,

Authorised SignatoryDesignationVendor's corporate name

Page 57 of63


ANNEXURE-QProforma of Certificate from Banks where the Bidder has installed Communication Equipment

(on bank's letter head)

ToGeneral ManagerSyndicate Bank,Department of Information TechnologyCorporate Office, 2nd Floor N G V Commercial ComplexKoramangala, Bangalore 560047

Dear Sir,

Sub: Supply, Installation and Maintenance of Communication Equipments by Mis

We hereby confirm that M/s............................. has supplied, installed and maintaining.......(number) Communication Equipments between April 2013 and March 2016 and (number)are functioning satisfactorily as on date.

Place:Date:

Bank's seal and signatureof Authorised Aignatory.

Page 58 of63


ANNEXURE-R

NON-DISCLOSURE AGREEMENT

THIS AGREEMEN T (the "Agreement") is entered into on this __ day of by andbetween;Syndicate Bank, a body corporate constituted and functioning under Banking Companies(Acquisition and Transfer of Undertakings) Act, 1970 having its Head Office at Manipaland a Corporate Office at Bangalore represented by herein (hereinaftercalled DisclosingParty or the "Bank"),andwith and address at(the "Recipient" orthe"Receiving Party" or the "Company").

The Bank is in possession of certain information defined hereunder as ConfidentialInformation and has agreed to disclose to the Company the Confidential Information on astrictly confidential basis for the purpose of(mention the purpose for which the informationis required to be shared/allowed to be accessed). During the said process, the Bank mayshare certain confidential or proprietary information with the Recipient. Therefore, inconsideration of the mutual promises and covenants contained in this Agreement, andother good and valuable consideration, the receipt and sufficiency of which is herebyacknowledged, the parties hereto agree as follows:

1.Definition of Confidential Information.

(a) F or purposes of this Agreement, "Confidential Information" means any data orinformation that is confidential or proprietary to the Bank and not generally known to thepublic, whether in tangible or intangible form, whenever and however disclosed, including,but not limited to:

(i) Customer name and other information related to customers(ii) any marketing strategies, plans, financial information, or projections, operations,sales estimates, business plans and performance results relating to the past, presentor future business activities of such party, its affiliates, subsidiaries and affiliatedcompanies;(iii) Plans for products or services, and customer or supplier lists;(iv) Any scientific or technical information, invention, design, process, procedure,formula, improvement, technology or method;(v) any concepts, reports, data, know-how, works-in-progress, designs,development tools, specifications, computer software, source code, object code, flowcharts, databases, inventions, information and trade secrets; and(vi) Any other information that should reasonably be recognized as confidentialinformation of the Bank. Confidential Information need not be novel, unique,patentable, copyrightable or constitute a trade secret in order to be designatedConfidential Information.

The Company acknowledges that the Confidential Information is proprietary to the Bank,has been developed and obtained through great efforts by the Bank and that Bankregards all of its Confidential Information as trade secrets.

(b)Notwithstanding anything in the foregoing to the contrary, Confidential Information shallnot include information which:

(i) Was known to the Company prior to receiving the Confidential Information from.~--;:":=:-" the Bank;

/;([~;~..(; ')~., :~:'.'\\1t;i'¢~-'lc -, (\~\If ,l_~ J -:- <'$1.'_ .«\:' " \ c~:\Ii ~~( :~:<~,,:"~'i\r)·~,j\\u> \ '0'0 " $ I;"'.:;

\'~~::f}/Page 59 of63


(ii) Becomes rightfully known to the Company from a third-party source not known(afterdiligent inquiry) by the Company to be under an obligation to Bank tomaintainconfidentiality;(iii) Is or becomes publicly available through no fault of the Company;(iv) is required to be disclosed in a judicial or proceeding, or is otherwise requestedor required to be disclosed by law or regulation, although the requirements ofparagraph 4 hereof shall apply prior to any disclosure being made; and(v) Is or has been independently developed by employees, consultants or agents ofthe Company without violation of the terms of this Agreement or reference or accessto any Confidential Information.

2. Disclosure of Confidential Information.

From time to time, the Bank may disclose Confidential Information to the Company. TheCompany will:

(i) along with its representatives, make use of the Confidential Information solely forthe purpose of the Agreement or such other purposes from time to time agreed orconsented to by the Bank as evidenced in writing

(ii) limit disclosure of any Confidential Information to its directors, officers, employees,agents or representatives (collectively "Representatives") who have a need toknow such Confidential Information in connection with the current or contemplatedbusiness relationship between the parties to which this Agreement relates, and onlyfor that purpose;

(iii) prior to making any disclosure of such Confidential Information as permitted underthis Agreement, will ensure that the Representatives are under a prior writtenobligation to maintain such information confidential and to use such informationonly for the contemplated purpose;

(iv) along with its Representatives use such measures and/or procedures as it uses inrelation to its own confidential information and trade secrets to hold and keep inconfidence any and all such Confidential information and comply with the terms ofthis Agreement.

(v) and not disclose any Confidential Information received by it to any third parties.(vi) be solely responsible for any breach of the terms of this Agreement by any of its

Representatives or the Sub-Contractors and any act or omission by any of itsRepresentatives or the Sub-Contractors which would constitute breach of the termsof this Agreement and shall take all reasonable measures to restrain suchRepresentatives or the Sub-Contractors from unauthorized disclosure or use of theConfidential Information and that Company acknowledges and agree that Bankshall have right to all its legal remedies directly against Company as if such breachis made by the Company itself without proceeding at the first instance againstRepresentatives or the Sub-Contractors.

3. Use of Confidential Information.

The Company agrees to use the Confidential Information solely in connection with thecurrent or contemplated business relationship between the parties as mentioned in thisagreement and not for any purpose other than as authorized by this Agreement without

__.__ the prior written consent of an authorized representative of the Bank. No other right or/:::;:::Z;Cii!~~Se, whether expressed or implied, in the Confidential Information is granted to the

,<;;,Y~~any hereunder. Title to the Confidential Information will remain solely with the Bank.ff'(f( ~;~~I~~ of Confidential Information by the Company shall be for the benefit of the Bank and

~\ 'of'" ".~1?1.."Ii;.\ )1}:J0 \.) J "} Page 60 of 63.> ~,.-.--_.-,/ I'-... '. ~.'-_4 .//


any modifications and improvements thereof by the Company shall be the sole property ofthe Bank.

4. Compelled Disclosure of Confidential Information.

Notwithstanding anything in the foregoing to the contrary, the Company may discloseConfidential Information pursuant to any governmental, judicial, or administrative order,subpoena, discovery request, regulatory request or similar method, provided that theCompany promptly notifies, to the extent practicable, the Bank in writing of such demandfor disclosure so that the Bank , at its sole expense, may seek to make such disclosuresubject to a protective order or other appropriate remedy to preserve the confidentiality ofthe Confidential Information. The Company agrees that it shall not oppose and shallcooperate with efforts by, to the extent practicable, the Bank with respect to any suchrequest for a protective order or other relief. Notwithstanding the foregoing, if the Bank isunable to obtain or does not seek a protective order and the Company is legally requestedor required to disclose such Confidential Information, disclosure of such ConfidentialInformation may be made without liability.

5. Term.

This Agreement shall remain in effect for a * (* duration of the OriginalAgreement plus 10 years) (subject to a one year extension if the parties are still discussingand considering the Transaction at the end of the fifth year). Notwithstanding theforegoing, the parties' duty to hold in confidence Confidential Information that wasdisclosed during term shall remain in effect indefinitely.

6. Remedies.

Both parties acknowledge that the Confidential Information to be disclosed hereunder is ofa unique and valuable character, and that the unauthorized dissemination of theConfidential Information would destroy or diminish the value of such information.Therefore, both parties hereby agree that the Bank shall be entitled to injunctive reliefpreventing the dissemination of any Confidential Information in violation of the termshereof. Such injunctive relief shall be in addition to any other remedies availablehereunder, whether at law or in equity. Bank shall be entitled to recover Damagesconsisting a sum equal to the loss suffered by the Bank including loss of businessopportunity, costs of business interruption its costs and fees, including reasonableattorneys' fees, incurred in obtaining any such relief. Further, in the event of litigationrelating to this Agreement, the prevailing party shall be entitled to recover its reasonableattorney's fees and expenses.

7. Return of Confidential Information.

Company shall immediately return and redeliver to the other all tangible materialembodying the Confidential Information provided hereunder and all notes, summaries,memoranda, drawings, manuals, records, excerpts or derivative information deriving therefrom and all other documents or materials ("Notes") (and all copies of any of the foregoing,including "copies" that have been converted to computerized media in the form of image,data or word processing files either manually or by image capture) based on or includingany Confidential Information, in whatever form of storage or retrieval, upon the earlier of (i)

-::--'·::c:-..thecompletion or termination of the dealings between the parties contemplated.< ...../\l ~~~~:;'h~eunder; (ii) the termination of this Agreement; or (iii) at such time as the Bank may so

/i/,;, /~ ~..·01/,'/ ~.~7"",-c'~\ \\\ Page 610[63/::,.{ 15.'..'-' ,~\\ ·.,··i.. ;I . ..\\) : .. "\~"'<~\ ~:2'~;~'~)~~ :.,~:f}lv>. \ C'0\).. /§/., ...0'\;;.':..',,() o- / <I"'\".'~ -: ,)1~: .:-: .:.:.~;<',.;~/.

'~_.;:-:::;/

--------


request. Alternatively, the Company, with the written consent of the Bank may (or in thecase of Notes, at the Company's option) immediately destroy any of the foregoingembodying Confidential Information (or the reasonably non-recoverable data erasure ofcomputerized data) and, upon request, certify in writing such destruction by an authorizedofficer of the Company supervising the destruction.

8. Notice of Breach.

The Company shall notify the Bank immediately upon discovery of any unauthorized useor disclosure of Confidential Information by the Company or its Representatives, or anyother breach of this Agreement by the Company or its Representatives, and will cooperatewith efforts by the Bank to help the Bank regain possession of Confidential Informationand prevent its further unauthorized use.

9. No Binding Agreement for Transaction.

The parties agree that neither party will be under any legal obligation of any kindwhatsoever with respect to a Transaction by virtue of this Agreement, except for thematters specifically agreed to herein. The parties further acknowledge and agree that theyeach reserve the right, in their sole and absolute discretion, to reject any and all proposalsand to terminate discussions and negotiations with respect to a Transaction at any time asper the respective agreement. This Agreement does not create a joint venture orpartnership between the parties. If a transaction goes forward, the non-disclosureprovisions of any applicable transaction documents entered into between the parties (ortheir respective affiliates) for the Transaction shall be deemed to becomplementary/supplementary to the provisrons of this Agreement and notcontrary/derogatory to the provisions of this Agreement to the extent possible.

10. Warranty.

Each party warrants that it has the right to make the disclosures under this Agreement.NO WARRANTIES ARE MADE BY EITHER PARTY UNDER THIS AGREEMENTWHATSOEVER. The parties acknowledge that although they shall each endeavour toinclude in the Confidential Information all information that they each believe relevant forthe purpose of the evaluation of a Transaction, the parties understand that norepresentation or warranty as to the accuracy or completeness of the ConfidentialInformation is being made by either party as the Bank. Further, neither party is under anyobligation under this Agreement to disclose any Confidential Information it chooses not todisclose. Neither Party hereto shall have any liability to the other party nor to the otherparty's Representatives resulting from any use of the Confidential Information except withrespect to disclosure of such Confidential Information in violation of this Agreement.

11. Effective Date of the Agreement:

This Agreement shall be effective upon its execution by both the parties.

12. Miscellaneous .

./.!1:~~~~This Agreement can only be modified by a written amendment signed by the partyr;;:J~~~ ~<:,\'{ gainst ~~om enforce~ent of such modification is .sought.1-!l-t~:-..v',,)I:j ~j, e validity, construction and performance of this Agreement shall be governed\\}~.\ ;~~)~\)~ .J.~d construed in accordance with the laws of (state), India applicable to contracts

\'!!\.CJl!.0_ ,_,j~:!~? Page 62 of 63"~Q:;;:;~~~;:>/

Ref.No:RFP216/CO:DIT/NWE/arm Date:05/11/2016

made and to be wholly performed within such state, without giving effect to anyconflict of laws provisions thereof.

c) Any failure by either party to enforce the other party's strict performance of anyprovision of this Agreement will not constitute a waiver of its right to subsequentlyenforce such provision or any other provision of this Agreement.

d) Although the restrictions contained in this Agreement are considered by the partiesto be reasonable for the purpose of protecting the Confidential Information, if anysuch restriction is found by a court of competent jurisdiction to be unenforceable,such provision will be modified, rewritten or interpreted to include as much of itsnature and scope as will render it enforceable. If it cannot be so modified, rewrittenor interpreted to be enforceable in any respect, it will not be given effect, and theremainder of the Agreement will be enforced as if such provision was not included.

e) Any notices or communications required or permitted to be given hereunder may bedelivered by hand against acknowledgement, deposited with a nationallyrecognized overnight carrier against acknowledgement, electronic-mail, orregistered post with acknowledgement, in each case, to the address of the otherparty first indicated above.

f) This Agreement is personal in nature, and neither party may directly or indirectlyassign or transfer it by operation of law or otherwise without the prior writtenconsent of the other party And any such assignment without consent will be heldvoid ab initio. All obligations contained in this Agreement shall extend to and bebinding upon the parties to this Agreement and their respective successors, assignsand designees.

g) The parties and/or their affiliates of whatsoever nature shall not, in any manner,solicit and/or accept any business from sources that have been made available byand through the parties hereto, nor in any manner shall access, solicit and/orconduct any business with the said sources, without specific permission of theParty who made said sources available. For avoidance of doubt, this restrictionshall apply only to business related to the Assignment which is the subject matter ofthis Agreement and not any other Assignment or business.

h) Paragraph headings used in this Agreement are for reference only and shall not beused or relied upon in the interpretation of this Agreement.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the datefirst above written.

SIGNED for and on behalf of:-( Bank) SIGNED for and on behalf of :-( Company)Signature: Name: Signature: Name:

~itle: (Authorized Signatory) [Title: (Authorized Signatory)

Witness: Signature: Name: Witness: Signature: Name:

iAddress: iAddress:

-END OF DOCUMENT-

Page 63 of63