1 Corporate Induction Programme
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Corporate Induction Programme
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Contents Contents Page 3 Welcome Page 5 Programme Page 7 NHS Lanarkshire – Working with you for a Healthier Future Page 9 Delivering a Quality Service Page 14 Salus Occupational Health, Safety & Return to Work Services
• Health and Safety
Page 15
• Occupational Health
Page 17
• Moving and Handling
Page 18
• Prevention and Management of Violence and Aggression (PaMoVa)
Page 19
Fire Safety Page 20 Public Protection – Child Protection Page 21 Public Protection – Adult Support and Protection Page 22 Public Protection – Gender Based Violence Page 23 Healthcare Associated Infection (for ALL staff) Page 25 Healthcare Associated Infection (for CLINICAL staff) Page 26 Information Assurance/Governance Page 27 Partnership Working Page 28 Public Partnership Forums (PPFs) Page 30 Workplace Pensions Page 31 Developing You Page 32 List of ʹCompulsoryʹ learning topics Page 33 Registering with learnPro NHS Page 34 Contact Information Page 38 In House Comments Form Page 39
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Welcome to Your New Organisation Dear Colleague – Welcome on behalf of NHS Lanarkshire. You have joined a large and exciting organisation, working together with our local population of around 600,000 people living within North and South Lanarkshire. Our Corporate Induction programme is the first step to hearing about who and where we are, what we do, how we are managed and the many challenges we face together. You will hear about how we place our patients and public at the heart of our care and you’ll be given important information to keep you and our patients and public safe. We trust you will find the presentations on the day and the information within this handbook both useful and informative. In addition to our Corporate Induction programme you will also have a period of local induction in your working area. On joining us you are embarking on a career where you can really make a difference. We wish you every success in your new post with NHS Lanarkshire.
Calum Campbell, Chief Executive Neena Mahal, Chair
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CORPORATE INDUCTION PROGRAMME 8.45am – 9.00am
Registration for Staff Bank Session
9.00am – 9.45am
Staff Bank Information Session
9.45am – 10.00am Registration for all Staff other than Staff Bank employees
10.00am – 11.00am
• Welcome and introductions • Setting the scene
11.00am – 11.15am Values in Action
11.15am – 11.30pm
Tea/Coffee
11.30am – 12.30pm
• Values in Action • Values: Quality
12.30pm – 1.00pm
Lunch
1.00pm – 2.00pm
Values: Working Together
2.00pm – 2.45pm
Values: Fairness
2.45pm – 2.55pm
Tea/Coffee
2.55pm – 3.30pm Values: Respect
3.30pm – 4.15pm
• Learning • learnPro • Fire Safety • Support
4.15pm • Questions • Close
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NHS LANARKSHIRE
Working with You for a Healthier Future
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SCOTTISH GOVERNMENT’S VISION FOR HEALTH The Scottish Government published its 2020 Vision in September 2011. This set out the actions required to achieve sustainable quality in Scotland’s healthcare system. This strategic narrative, which was set out by the Cabinet Secretary for Health, Wellbeing and Cities Strategy, provided the context for taking forward the implementation of the NHS Scotland Quality Strategy (published in May 2010), and the actions required to improve efficiency and achieve financial sustainability. A Healthier Future - A framework for NHS Lanarkshire strategic health planning - 2012-2020 NHS Lanarkshire has developed this framework to support future strategic health planning and to gain a shared understanding of the actions required to achieve the Scottish Government’s 2020 Vision. We have identified four strategic aims to achieve this vision, which are set in the context of delivering a healthier future for all from cradle to grave. Of equal importance is the need to establish a quality driven organisation that delivers these aims. This will enable the quality ambitions of providing healthcare that is person centred, safe and effective to be embedded throughout the organisation from decision making, planning and policy processes, as well as in our day to day behaviours. The four strategic aims and three quality ambitions, along with the need for improved efficiency and financial sustainability, will be used to test any future service developments or changes in the services provided by NHS Lanarkshire. The four strategic aims all have the NHSScotland Quality Strategy ambitions – person-centred, safe and effective – as pre-requisite criteria, along with the requirement to improve efficiency and to achieve financial sustainability: doing the right thing, on time and within budget.
“Our vision is that by 2020 everyone is able to live longer healthier lives at home, or in a homely setting We will have a healthcare system where we have integrated health and social care, a focus on prevention, anticipation and supported self management. When hospital treatment is required, and cannot be provided in a community setting, day case treatment will be the norm. Whatever the setting, care will be provided to the highest standards of quality and safety, with the person at the centre of all decisions. There will be a focus on ensuring that people get back into their home or community environment as soon as appropriate, with minimal risk of re-admission.”
Scottish Government, September 2011
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1. To reduce health inequalities and improve health and healthy life
expectancy Focusing on anticipatory care and health promotion, for example,
supporting parenting and early years 2. To support people to live independently at home through integrated
health and social care working Shift towards more care in the community setting, with admission to
hospital only when it is not possible to treat at home or in the community Supported timely discharges for those patients requiring hospital admission and minimising the risk of readmission
3. For hospital day case treatment to be the norm, avoiding admissions
where possible More use of planned care through outpatients and day case services,
reducing the number of people requiring admission as an inpatient Focus on unplanned and emergency health care services to ensure patients are cared for by the appropriate healthcare professional
4. To improve palliative care and supported end of life services Providing patients with access to improved palliative care services and
the opportunity to die at home or their place of choice Achieving a quality-driven organisation This document reflects the ambitions set out in the NHSScotland Quality Strategy. As well as describing what we aspire to achieve in terms of services, the Framework reflects our ambition to be a quality-driven organisation that cares about people (patients, their relatives and staff) and is focused on achieving a healthier life for all. Through our commitment to a culture of quality we aim to deliver the highest quality healthcare services, as encapsulated in our core purpose statement:
“Working with You for a Healthier Future”
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The NHSScotland Quality Strategy sets out three quality ambitions: to deliver person-centred, safe and effective care. These national ambitions support the NHS Lanarkshire values of fairness, respect, quality and working together. The values will be used to underpin these ambitions, providing local focus and context for the improvement of our services.
Person-centred Mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision making Safe There will be no avoidable injury or harm to people from healthcare they receive, and an appropriate, clean and safe environment will be provided for the delivery of healthcare services at all times Effective The most appropriate treatments, interventions, support and services will be provided at the right time to everyone who will benefit, and wasteful or harmful variation will be eradicated
Scottish Government, September 2011
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Putting people at the heart of our NHS The NHSScotland Healthcare Quality Strategy is built on these foundations and is about putting people at the heart of our NHS. Through discussion patients have told us their priorities are: • Caring and compassionate staff and services • Clear communication and explanation about conditions and treatment • Effective collaboration between clinicians, patients and others • A clean and safe care environment • Continuity of care, and • Clinical excellence The Quality Strategy makes explicit connection between these patient priorities and the values of the people working for and with NHSScotland and through forward planning initiatives, at the heart of what we, in NHS Lanarkshire, aim to provide through our framework outlined in A Healthier Future. Where do we want to be? We aim to provide assurance to the public, the Board and Ministers that as a quality organisation we demonstrate: • A caring and person-centred ethos that embeds high quality, safe, effective care • That we continually strive to do the best individually and collectively • We accept individual accountability for delivering service to the best of our ability • That we are responsive to changing culture, expectations and needs How will we get there? To drive cultural change, we are committed to embedding the quality ambitions through our decision making, planning and policy processes as well as in our day to day behaviours. Documents: www.workforcevision.scot.nhs.uk • Click on Links and select
(i) Healthcare Quality Strategy for NHS Scotland (ii) 2020 Vision for Healthcare in Scotland and/or Route Map to the 2020
Vision for Health and Social Care (including NHS Scotland Values) (iii) Everyone Matters: 2020 Workforce Vision and Implementation Plan (iv) Staff Governance Standard (website) (v) Staff Survey Results
http://www.nhslanarkshire.org.uk/About/Pages/healthier-future.aspx A Healthier Future http://firstport2/resources/our-values/Pages/default.aspx
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DELIVERING A QUALITY SERVICE This page aims to remind you of some points made during the Corporate Induction programme. Patient Rights (Scotland) Act 2011 “The Act aims to improve patients’ experiences of using health services and to support people to become more involved in their health and healthcare. It will help the Scottish Government’s aspiration for an NHS which respects the rights of both patients and staff.” This document can be accessed through: http://www.scotland.gov.uk • Click Topics, Health and Social Care, Policy and Legislation • Select Patient Rights Scotland Act Integration of Health and Social Care Information on how health and social care services are planned and delivered. This information can be accessed through: http://www.scotland.gov.uk • Click Topics, Health and Social Care, Policy and Legislation • Integration of Health and Social Care Complaints Handling Documents to assist staff in responding to concerns and complaints made by patients, their relatives and others may be accessed on Firstport: http://firstport2/staff-support/complaints-handling/default.aspx
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SALUS OCCUPATIONAL HEALTH, SAFETY & RETURN TO WORK SERVICES HEALTH AND SAFETY The Health and Safety section is part of Salus Occupational Health, Safety and Return to Work Services which has its headquarters at Beckford Street, Hamilton. Health and Safety Advisors are also based within the Occupational Health departments at Hairmyres, Monklands and Wishaw General Hospitals and are available to provide advice and support to all staff on matters of health and safety. NHS Lanarkshire’s Health and Safety section also has specialist advisors in Manual Handling and the Prevention and Management of Violence and Aggression (see following pages). Completion of the Health and Safety Awareness section, available on learnPro, is compulsory for all NHS Lanarkshire staff. This session comprises of four modules: • Health and Safety Law • Hazard Identification and Risk Assessment • Incident Reporting • Health and Safety Support and Contacts The Health and Safety ˈControl Bookˈ is a practical tool used by NHS Lanarkshire departments and specialities to document and evidence their safety management systems, in line with legal requirements under Health and Safety legislation. The Control Book ˈholderˈ is the person responsible for health and safety in that area, usually the department or speciality line manager. Make sure you find out who the Control Book holder is for your area, department or work speciality – this is usually the manager. They should provide you with information relevant to health and safety procedures and processes. All members of staff, patients, visitors, students and contractors are individually responsible for taking all reasonable precautions to ensure their own health and safety as well as the health and safety of others who could be affected by their acts or omissions. If you have concerns about your health and safety at work you should always initially raise them with your line manager to effectively ensure any concerns or issues through the management chain, until it reaches a suitable level where the appropriate action may be taken to resolve the concerns or issues. There is a Health and Safety information page available on Firstport: http://firstport2/staff-support/salus-occupational-health-and-safety/health-and-safety/default.aspx
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What should I do next? • Complete the compulsory learnPro module
o Lanarkshire: Health and Safety Awareness
• Read the following pages on Moving and Handling and Prevention and Management of Violence and Aggression and complete the compulsory learnPro modules on these topics
• Discuss with your manager your future learning needs
• Ensure you know who your Health and Safety Control Book holder is, how to raise concerns and how to report incidents
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SALUS OCCUPATIONAL HEALTH, SAFETY & RETURN TO WORK SERVICES OCCUPATIONAL HEALTH There are Occupational Health Departments at the following sites: • Salus HQ & Primary Care
Team, 14 Beckford Street, Hamilton 01698 206320 • Wishaw General Hospital 01698 366770 • Hairmyres Hospital 01355 585360 • Monklands Hospital 01236 712425 These are examples of some of the services provided: • Confidential advice and support • Advice on health and wellbeing • Sickness absence support and rehabilitation advice • Immunisation Should you sustain and sharp injury or have an exposure to blood/body fluid, it is essential you carry out immediate first aid as detailed below: • Encourage wounds to bleed by gentle squeezing - DO NOT SUCK the area • Wash thoroughly with soap and warm running water - DO NOT SCRUB the area • Irrigate eye or mouth splashes thoroughly with water – DO NOT SWALLOW
mouth-rinsing water • Remove contact lenses, if worn, before irrigating eyes Thereafter report the event to your line manager. Further information and guidance is contained within Section G of the Control of Infection manual which is available via Firstport: http://firstport2/staff-support/salus-occupational-health-and-safety/occupational-health/default.aspx What should I do next? • Complete the compulsory learnPro module
o Lanarkshire: Occupational Health Service
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SALUS OCCUPATIONAL HEALTH, SAFETY & RETURN TO WORK SERVICES MOVING AND HANDLING NHS Lanarkshire Moving and Handling Team are based at Coathill Hospital and are contactable on 01236 707721, covering all of the NHS Lanarkshire acute and community teams. NHS Lanarkshire complies with the Scottish Manual Handling Passport Scheme. This means that all staff must complete Modules A and B covering manual handling theory, ergonomics and load handling. This learning can be undertaken through various mediums: • e-learning through the learnPro module • Face to face classroom based session • In certain areas through a workbook that has been specifically developed If you work in an area where you have a high volume of objects to handle then Modules A and B will be supplemented at a later date with a short practical session delivered on site. Please speak to your line manager to arrange this. If you are a patient handler then you require to complete the other available modules – C, D, E and F (or a combination of these modules) at a practical training session. If you have no formal experience of patient handling then training should be completed prior to handling patients within the ward or department you are joining. Your Line Manager will guide you as to what you require to complete, based on the type of patient contact you have. If you are transferring from another NHSScotland Board and you have a Manual Handling Passport, please show this to your manager, who will contact the Moving and Handling Team to discuss your options. There is a Moving and Handling webpage available on Firstport: http://firstport2/staff-support/salus-occupational-health-and-safety/moving-and-handling/default.aspx What should I do next? • Complete the compulsory learnPro module
o Lanarkshire: Manual Handling – Clinical Staff OR
o Lanarkshire: Manual Handling – Non Clinical Staff OR
o Attend a classroom based learning event
• Discuss with your manager your future learning needs
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SALUS OCCUPATIONAL HEALTH, SAFETY & RETURN TO WORK SERVICES PREVENTION AND MANAGEMENT OF VIOLENCE AND AGGRESSION (PaMoVa) The PaMoVa (Prevention and Management of Violence and Aggression) Service is based in the Glen Etive Building at Coathill Hospital and are contactable on 01236 707197/707198). This service provides mandatory training and advisory services to underpin NHS Lanarkshire’s commitment to maximise the personal safety of all employees and service users. Incidents of aggression and violence represent a small percentage of crime and is definitely not an acceptable part of your job. PaMoVa training is designed to promote the prevention of violence as a first option and to prepare staff to safely deal with high risk situations where physical interventions may be necessary as a last resort. All NHS staff are at some level of risk from violence and aggression, therefore, it is necessary for all staff to carry out an objective risk assessment and also to attend the level of training that matches the level of risk identified. Module 1 is the compulsory level of training for all staff and can be completed on learnPro (Lanarkshire: Violence and Aggression Awareness). All PaMoVa training information, schedules and the necessary nomination forms are to be found on Firstport: http://firstport2/staff-support/salus-occupational-health-and-safety/pamova/default.aspx What should I do next? • Complete the compulsory learnPro module
o Lanarkshire: Violence and Aggression Awareness
• Discuss with your manager your future learning needs
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FIRE SAFETY A fire is always a potential hazard in NHS premises. The consequences of a fire in hospitals, or other health care premises could be especially serious because of the difficulties and dangers associated with the emergency evacuation of patients, many of whom may be highly dependent. Scottish fire legislation, national and local fire policies all place duties and responsibilities on management and employees to adopt safe working practices and to have a full understanding of fire evacuation procedures. To assist all staff to fulfil their legal obligations the NHS Lanarkshire Fire Safety Advisers based at Wishaw General Hospital provide advice, training and support across Lanarkshire. All fire related incidents (including false alarms) must continue to be reported quickly using NHS Lanarkshire DATIX System. This enables the Fire Safety Advisors to have an accurate understanding of the risks posed to staff and patients from fire and the effects of fire. If you have any queries regarding fire safety please contact any of the Fire Safety Advisors. You can contact this team through the Wishaw General Hospital switchboard – 01698 361100. Alternatively email: [email protected] For further information visit the Fire Safety home page on Firstport: http://firstport2/staff-support/pssd/fire-safety/default.aspx What should I do next? • Familiarise yourself with your new working environment, in particular:
o Know where your main and alternative exits are o Know where the fire alarm call points are o Know the sound of your fire alarm o Know how to override security devices on exits o Be aware of any special duties you may have in relation to the
Emergency Evacuation Plan for the area • Complete the compulsory learnPro module
o Lanarkshire: Fire Safety Thereafter? • Staff working in clinical areas require to alternate their annual fire safety
module with a face-to-face Fire Safety session, e.g. one year face-to-face session, next year learnPro module, next year face-to-face session.
• Staff working in non-clinical areas may complete their annual Fire Safety Awareness via learnPro.
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PUBLIC PROTECTION Child Protection Child Protection Shared Vision: “All children and young people in Lanarkshire have the right to be cared for and protected from abuse and harm in a safe environment in which their rights are respected. All agencies will work together in a collaborative way to promote the safety and wellbeing of children and young people in Lanarkshire. The Chief Officers and Child Protection Committees of North and South Lanarkshire are the driving force for ensuring that agencies individually and collectively work to protect children and young people as effectively as possible.” For further information visit the Child Protection home page on the Public Protection webpage on Firstport: http://firstport2/staff-support/public-protection/child-protection/default.aspx What should I do next? • Complete the compulsory learnPro module
o Lanarkshire: Adult Support & Protection
• Discuss with your manager your future learning needs
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PUBLIC PROTECTION Adult Support and Protection Most adults who might be deemed vulnerable, such as older persons and those with dementia, people with physical or learning disabilities or mental health problems, manage to live their lives without experiencing harm. Often this is with the assistance of caring relatives, friends, paid carers, professional agencies or volunteers. However, for some, the nature of their impairment or dependence on another may result in exploitation or harm. Legislation designed to support vulnerable adults already exists in the form of the Adults with Incapacity (Scotland) Act 2000 and the Mental Health (Care and Treatment) (Scotland) Act 2003. The addition of the Adult Support and Protection (Scotland) Act 2007 (the Act) now means there is a legal framework to further protect adults at risk of harm through measures contained in Part 1 of the Act. The Adult Support and Protection (Scotland) Act 2007 ‘makes new provisions intended to protect those adults who are unable to safeguard their own interests, such as those affected by disability, mental disorder, illness or physical or mental infirmity, and who are at risk of harm or self-harm’. The aim of intervention under the Act is to achieve a balance between respecting the adult at risk’s right to self-determination while ensuring their right to be protected from harm. The Act itself balances the need for ‘support’ through provision of information and support services, with ‘protection’ in the form of statutory orders when required. All public agencies will have in place a set of procedures to guide their staff in response to situations of harm. However, procedures themselves do not replace the need to exercise judgement in relation to the appropriate response to specific circumstances in order to ensure both the protection and welfare of an adult at risk. For further information visit the Adult Support & Protection home page on the Public Protection webpage on Firstport: http://firstport2/staff-support/public-protection/adult-support-protection/default.aspx What should I do next? • Complete the compulsory learnPro module
o Lanarkshire: Adult Support & Protection
• Discuss with your manager your future learning needs
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PUBLIC PROTECTION Gender Based Violence – Identifying Domestic Abuse Gender based violence (GBV) may not always be apparent and may not always be physical. People experiencing domestic abuse could present in any health care setting. Be aware they could present in your service. The prevalence of gender based violence is significant in Scotland. EVA Services recognise that there are a number of acts of violence and abuse that are perpetrated mostly by men and affect women and children disproportionately. Included in these are domestic abuse, abuse in childhood, organised abuse, rape and sexual assault and harmful traditional practices, all of which have their roots in the inequality between men and women in society. EVA Services adopts a gendered analysis in line with Scottish Government policy and the international evidence base. We offer a range of services which complement each other. The multidisciplinary nature of the service means that the advocacy and therapeutic teams bring a range of specialist knowledge to work closely together to improve safety, physical and mental health in very complex, long term circumstances. EVA Services Model
EVA Services work within a matched-care model which is based on Herman’s phased intervention model (1992). It compliments guidelines set out in Matrix 2011 "A Guide to delivering evidence-based Psychological Therapies in Scotland”. A range of interventions can be provided including advocacy and support, education and normalising of reactions, managing symptoms, processing trauma, enabling engagement in a range of life activities, and re-establishing connections with the community. Our service provides clients with the opportunity to explore, understand and make sense of the impact of abuse and trauma on their lives. For further information visit the Gender Based Violence home page on the Public Protection webpage on Firstport: http://firstport2/staff-support/public-protection/gender-based-violence/default.aspx
Stage 2: Working with traumatic
memories
Stage 1: Safety Planning and Symptom Management
Stage 3: Reconnection and
community involvement
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What should I do next? • Discuss with your line manager your future learning
needs
• There is a mandatory learnPro module called Lanarkshire: Gender Based Violence available within learnPro
• Completion of this module is not compulsory for all staff and is, therefore, contained within a different section of learnPro
• As a mandatory module, this will depend on your specific job requirements
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HEALTHCARE ASSOCIATION INFECTION FOR ALL STAFF In recent years Healthcare Associated Infection (HAI) has attracted much public and media attention. It is estimated that approximately 9% (33,000) of all patients admitted to hospital will contract an HAI. This is not only costly in terms of revenue costs for the NHS (approximately £186 million per annum), but also the personal suffering and distress experienced by both the patients and their carers. Within NHS Lanarkshire it is the aim of the infection control team to ensure that by working in partnership with all staff involved in care delivery, other external bodies, and their patients and carers, that there is a managed environment which minimises the risk of infection to patients, staff and members of the public. The HAI Team consists of an Infection Control Manager and Doctor, Senior Nurse in HAI and a team of Infection Prevention and Control Nurses providing cover across the three Acute hospitals and Primary Care. For further information visit the Healthcare Associated Infection (Infection Control) home page on Firstport: http://firstport2/resources/learning/Pages/healthcare-associated-infection.aspx What should I do next? • Complete the compulsory learnPro module
o Lanarkshire: Hand Hygiene
• Discuss with your manager your future learning needs • If you are a CLINICAL member of staff you should also read Page 22
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HEALTHCARE ASSOCIATED INFECTION FOR CLINICAL STAFF This programme is a mandatory part of the induction programme for all new NHS Lanarkshire staff working in clinical areas to refresh their knowledge on the principles of Infection Prevention and Control. It is designed to be self directed and participants can choose to complete each module or opt to progress straight to the assessment module, within 12 weeks of commencement for full time (over 30 hours per week) and 24 weeks for part time (less than 30 hours per week) staff. Your line manager will ensure that it is completed by the agreed date. The module comprises of nine sections based on the Standard Infection Control Precautions and includes the Chain of Infection. On completion of the module the learner will be able to: • Understand the infrastructure for Infection Control within organisations • Describe ways of preventing the transmission of micro-organisms with particular
reference to hand hygiene • Discuss the importance of personal vigilance and high standards of care in
breaking the chain of infection • Outline factors that increase patient susceptibility to infection • Give an account of the means by which micro organisms can be transmitted to a
susceptible host • Apply knowledge of Standard Infection Control precautions to clinical practice What should I do next? • Complete the learnPro NES HAI Clinical Induction/Refresher module (CPD
tab)
• Discuss with your manager your future learning needs
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INFORMATION ASSURANCE/GOVERNANCE Information assurance/governance covers the fields of: • Data protection • Freedom of information • Records management • Information security Information Governance is a series of best practice guidelines and principles of the law to be followed by NHS Lanarkshire in using and protecting person identifiable information. Every member of staff has a responsibility to keep all personal and sensitive information secure at all times. You can do this by adhering to all organisation policies, protecting information physically, practicing password management, transferring information securely and reporting all actual and attempted breaches of security immediately. For further information visit the Information Governance home page on Firstport: http://firstport2/staff-support/ehealth-ict/information-assurance/default.aspx What should I do next? • Complete the compulsory learnPro module
o NES: Safe Information Handling – Foundation
• Discuss with your manager your future learning needs
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PARTNERSHIP WORKING NHSScotland has a long and strong tradition of providing high quality care to the population. Everyone working in NHSScotland has a role to play in this, whatever their job. Our NHSScotland staff are key to delivering services and it is essential that everyone feels well supported to do their role. Staff Governance focuses on how NHSScotland staff are managed, and feel they are managed, by one of Scotland’s largest employers. It forms part of the governance framework within which NHS Boards must operate. NHSScotland’s commitment to staff governance was reinforced by the legislative underpinning within the NHS Reform (Scotland) Act 2004. The Staff Governance Standard Framework is the key policy document to support the legislation which aims to improve how NHSScotland’s diverse workforce is treated at work. The fourth edition of this strategy document was developed to take into account developments within NHSScotland, to reflect the implementation of the Healthcare Quality Strategy for Scotland, the three Quality Ambitions and Quality Outcomes and the Strategic Narrative setting out our 20:20 Vision for health care. This revised Staff Governance Standard Framework aims to build on the progress made in previous editions by reflecting changes as NHSScotland continues to evolve and improve. We are determined that all staff across NHSScotland should continue to benefit from the positive changes that this Staff Governance Standard Framework can bring to their working lives. We also recognise that investment in staff is a direct investment in patient care as positive staff experience provides positive experience for patients and service users. Work to achieve the Staff Governance Standard is ongoing and NHS employers must demonstrate that they are striving to both achieve and maintain exemplary employer status. In order to be able to do this, they will be expected to have systems in place to identify areas that require improvement and to develop action plans that will describe how improvements will be made. Staff governance and its underpinning in legislation was a major achievement for NHSScotland and a first for the United Kingdom. The development and implementation of this Framework demonstrates the proactive approach of trade unions and professional organisations, NHS employers and the Scottish Government to modernising employment practices based on the concept of partnership working which has received critical acclaim from independent research by Nottingham University.
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An important development within this version of the Framework is the recognition that a responsible organisation that ensures that its employees are fairly and effectively managed within a specified framework of staff governance can reasonably expect these staff to ensure that they take responsibility for their actions in relation to the organisation, fellow staff, patients, their carers and the general public. Active engagement of all parties with the principles of good staff governance is essential for NHS Scotland to achieve continuous improvements in service quality which deliver the best possible outcomes for the people of Scotland. For further information visit the Trade Unions and Associations home page on Firstport: http://firstport2/staff-support/trade-unions-associations/default.aspx What should I do next? • Decide if you wish to join a Trade Union or a Professional Body • If you are already a member, find out what you need to do to update your
records
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PUBLIC PARTNERSHIP FORUMS (PPFs) NHS Lanarkshire works in partnership with Public Partnership Forums in both North and South Lanarkshire, commonly known as PPFs. PPFs bring together patients, carers and representatives from other local organisations who have an interest in health matters in their local community and include representative3s from the four Locality PPFs in South Lanarkshire and the eight Community Forums in North Lanarkshire. Members must be willing to represent the differing needs and views of their local communities and they are involved in: • Reviewing current service provision • Planning future service provisions • Engaging with other users of the health service, carers and the general public
about how to improve local health services, and • Keeping local people informed about the services available. For further information and details of how to engage with the PPFs, visit the PPF webpage via the NHS Lanarkshire public website:- http://www.nhslanarkshire.org.uk/Involved/PPF/Pages/default.aspx
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WORKPLACE PENSIONS All new eligible employees commencing employment from 1st March 2013 onwards will automatically become a member of the pension scheme and your remuneration will be subject to deduction of superannuation contributions. Current personal contributions range from 5% for the lowest earners to 14.5% for the highest. Levels of contributions and scheme regulations are subject to change, any changes will be communicated to you or can be found on the SPPA website. Contributions are taken from your pay before tax, so you get tax relief on any amount you pay. This can reduce the actual amount that you pay between approximately 3.5% and 5.1% depending on your contribution rate, earnings level and personal rate of tax. In addition to personal contributions NHS Lanarkshire will contribute 13.5%. After considering the benefits and personal circumstances you can, if you wish, opt out of the scheme. To opt-out you must complete an opt-out form, which is available on the Scottish Public Pensions Agency website, and return this to the Payroll Department, Kirklands Cottage, Kirklands Hospital. Should you choose to opt-out in accordance with auto-enrolment legislation you will be enrolled into the scheme again every three years (June 2016, 2019 etc). From 1st April 2015 the NHS Pension Scheme is changing in line with other public pension schemes. All those joining the scheme for the first time from 1st April 2015 will join the new scheme. Existing members who are not protected will transfer to the new scheme, with benefits in previous scheme(s) preserved. The new scheme will be based on a proportion (1/54th) of the member’s pensionable earnings each year. The pension will be the sum of each year’s value built up over the length of the member’s career and revalued each year in line with the rate of inflation. This is called a Career Average Revalued Earnings scheme. Normal pension age will be linked to the member’s individual state pension age. Some existing members of the scheme will be protected. Further information Further information on the scheme, protection and/or members guides are available at www.sppa.gov.uk Alternatively contact an advisor of The Scottish Public Pensions Agency (SPPA) Tel: 01896 893000 Further information on auto enrolment can be found at: http://www.dwp.gov.uk/docs/workplace-pensions-faq.pdf
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DEVELOPING YOU Our Learning Strategy is both present and future oriented. It shares NHS Lanarkshire’s values of fairness, respect, quality and working together. As a large organisation NHS Lanarkshire is dependent on well-trained staff to deliver patient care and improve health. NHS Lanarkshire has a number of learning providers who offer a range of clinical and non-clinical training programmes across a number of platforms – such as classroom, computer, electronic learning – and support learning through the extensive knowledge network facilitators. The main providers are: • Organisational Development (Learning and Development Team) • Practice Development (NMAHP) • Medical Education • Health Improvement • Salus Individual learning needs are identified and agreed with line managers. Personal Development Planning and Review discussions take place at least once per year. For further information visit the Learning and Development home page on Firstport: http://firstport2/resources/learning/Pages/default.aspx What should I do next? • Using your Local Induction Checklist, discuss your local induction needs
with your line manager
• Register on learnPro – our electronic learning system (guidance on pages 31-34)
• Complete the compulsory learnPro modules listed overleaf – Health & Safety and Fire should always be the first two learnPro modules completed; the order you complete the remainder of the learnPro modules should form part of the discussion mentioned above
• Discuss with your manager your future learning needs
• Be aware of the Refresher Cycle for updating compulsory learning – this is shown on Page 29
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Refresher Cycle: Compulsory learning topics for ALL STAFF
Module Topic
Method/Approach
Frequency
Indicative Timescale (completion on
learnPro)
Descriptor
Health & Safety
Via learnPro
Once only
30 – 40 minutes
Awareness
Occupational Health
Via learnPro
Once only
30 minutes
Awareness
Fire Safety Awareness
• Non patient areas
• Via learnPro
• Patient areas
• Via learnPro/face to face (alternate years)
Annually
30 minutes
Awareness
Hand Hygiene
Via learnPro
Annually
15 – 20 minutes
Awareness
NES: Safe Information Handling
Via learnPro
3 years
30 – 45 minutes
Foundation
Manual Handling
Via learnPro • Clinical staff • Non Clinical staff
3 years
45 – 60 minutes
Module A & B
PaMoVA
Via learnPro
3 years
45 – 60 minutes
Module 1
Public Protection • Child Protection • Adult Support & Protection
Via learnPro Via learnPro
3 years
3 years
30 minutes
30 minutes
Awareness
Awareness
This is the basic level: Further learning may be required. Refer to local guidelines and policies for more information.
Click on the link to search all Learning and Development on Firstport OR go to: http://firstport2/resources/learning/Pages/default.aspx
Please email or call: Margaret Kelter [email protected] or 01698 377778 (Organisational Development) Christine Watson [email protected] or 01698 201411 (Practice Development) Jill Martin [email protected] or 01698 855523 (Medical Education)
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LEARNPRO NHS Introduction to the system learnPro is an online recording and assessment system that records and reports any learning a user undertakes through the learnPro. Help Icons Throughout the learnPro system you will see icons like this: These are help icons they are there to help you understand the learnPro system. Click on any of these icons to view information relevant to the area of learnPro you are working in. Helpful Tip: If you are a first time user, use these icons whenever they appear to gain a better understanding of what each section does. Accessing learnPro You can access learnPro through http://nhs.learnprouk.com Registering with learnPro If you have not already done so, you must register with learnPro. This requires you to provide a certain amount of information which will make up your unique profile. Once you are registered all your details will be kept securely. All your information is private and confidential and covered by the Data Protection Act. 1. On the login page, below where it asks for your login details, you will see a link
to Create Account. If you have not already registered, click here.
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2. At the beginning of the registration process you will be asked to confirm that the details you will be providing are accurate. You must click to confirm that you agree to our standard terms and conditions. You will then be able to register and to log into the system.
3. Complete the registration form, then click NEXT
If you do not have an email address, the system will ask you to verify that this is the case - you will need to click NEXT to bypass this 4. Select your Location (NHS Scotland, then NHS Lanarkshire, then the site and
department you work at) and Job Role (e.g. Administration, Human Resources, Administrator) in each tab. Selecting the name both selects the item and expands it so that you can select at a lower level. For example, on learnPro NHS, selecting a hospital will reveal the wards at that hospital. Please ensure that you click on your final selection for both your ward/department and job role. This selection will be highlighted in grey to show that you have selected it.
5. Once you have filled in all the required fields, click the Next button. 6. You will now be registered to use the learnPro LMS. Note: If there are details missing, these will be highlighted in red. You will then be asked to add your payroll number on the next screen. You should add your temporary number issued to you at induction (e.g. LAN99999) or your NHS Lanarkshire payroll number if you have already received this.
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Please remember to update your learnPro account when you receive your first payslip with your NHS Lanarkshire payroll number. Click FINISH to complete your registration. Your account is now Active and you will require to login with the details you have provided. LOGGING IN To login in, access the system as above, and enter your username and your password. Note: By logging in you are agreeing to our Terms and Conditions which can be accessed from the login page).
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CHANGING YOUR USERNAME, PASSWORD AND PAY NUMBER COMPULSORY MODULES You can update your username, password or payroll number at any time by clicking on either the PROFILE or CHANGE PASSWORD tab on the home page. Access the list of compulsory modules by clicking on the COMPULSORY CATEGORY under the MY LEARNING tab. Remember there are two Manual Handling modules – select EITHER the clinical or the non-clinical module, as appropriate to your role.
A full user manual can be found under the SUPPORT tab on the Home page.
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CONTACT INFORMATION Learning and Development Team • Gill Hannah Learning and Development Advisor, Law House
Telephone: 01698 377793 Email: [email protected]
• Elaine McGuinness Learning and Development Advisor, Law House Telephone: 01698 377817 Email: [email protected]
• Agnes Robb Learning and Development Manager, Law House Telephone: 01698 377790 Email: [email protected]
• learnPro Helpdesk Email: [email protected]
• KSF Helpdesk Telephone: 01698 377855 Email: [email protected]
Staff Bank Team • Audrey Lyons (for Clinical Staff Bank enquiries)
Email: [email protected]
• Michelle Bell (for Administrative Staff Bank enquiries) Email: [email protected]
Partnership Representives in Attendance at Corporate Induction • Mary Samson UNISON
Telephone (Unison office) 01698 337480 Email: [email protected]
• Tom Wilson RCN Email: [email protected]
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Date of Course: Name: Job Title: Workbase:
Please tick the appropriate box on the left hand side of the page to tell us how you found each topic.
Then add your additional comments in the boxes provided.
Staff Bank Information Session (for Staff Bank only)
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Corporate Induction Programme
Welcome, Introductions, Setting the Scene
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organisation
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Values in Action
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about our organisation
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Values in Action: Quality, including Organisational Direction
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responsibilities relating to Quality
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Corporate Induction Programme Please help us evaluate our Induction Programme. Your views are very important to help us
ensure new staff receive the best possible introduction to the organisation.
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Values in Action: Food Taster Session
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Values in Action: Working Together
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Values in Action: Fairness
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Values in Action: Respect
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Values in Action: learnPro and Learning
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responsibilities relating to Learning
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Excellent Good Satisfactory Unsatisfactory OTHER INFORMATION Do you have any comment on the content, style or other items relating to the Induction programme?
As a new member of staff, what else would have been useful to you as part of the Induction process?
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