Corporate Culture 1. Principle Our actions and ways of communicating are marked with a large portion of reciprocal understanding, re- spect and support. • We deliberately listen and make a concerted effort to understand, to respect and to mutually support one another. • We are binding in what we say and do. • We pay attention to our choice of words and our cultivated behavior. • We confront disruptive behavior directly with the concerned; openly and honestly. Supervisors are available for assistance. 2. Principle As in principle 1, the same applies to our customers; we treat them in a sincere and professional manner. • We are genuinely interested in their needs and our actions are aimed accordingly. • We aim to be cordial and obliging. • We offer more than our customers expect from us. 3. Principle Our pursuit for growth demands a sound foundation providing high amounts of innovation and flexibility. • We avoid excessive pressure, allowing us to remain proactive. • We think and act in the corporate spirit and utilize our resources sensibly. • We pursue only the essential and set our priorities accordingly. • We contribute ideas leading us to new innovations providing us with market leader status. 4. Principle Our corporate culture leaves room for a positive and humorous cooperation. • We interact openly and spontaneous and live our social competence. • We provide opportunities to encounter each other outside the place of work. • We are tolerant towards our colleagues. These principles apply especially to our management Our company goals are defined and transparently communicated to all levels, allowing for execution based on individual responsibility. • We make decisions by including the relevant peo- ple with the respective authority. • We assess all possible consequences in the deci- sion making process. We manage our staff by means of results and culture. • We maintain a positive but critical stance towards our fellow employees, allowing us to promote inde- pendence in achieving their personal goals. • We continuously monitor target achievements and assist with punctual corrections. • We can motivate ourselves, allowing us to portray such motivation on to others. • We promote the team spirit by example and act out our corporate culture. • We provide for and promote a creative environ- ment.