[email protected]. 2 HCA Information Technology & Services - Copyright © 2010 Today’s Agenda I.Why We’re Here II.A Brief History of IT&S LEAN.

[email protected]

mailto:[email protected]

2HCA Information Technology & Services - Copyright © 2010

Today’s Agenda

I. Why We’re Here

II. A Brief History of IT&S LEAN

III. Success Stories to Date

IV. Question & Answer Session

V. “Improving LEAN for You” Survey

VI. “Way Forward” Discussion


A Brief History of IT&S Lean

Why Lean? Why Now? The Purpose:

Lean is a proven technique of business process improvement

Lean is a major engine that is driving current IT&S strategic objectives Building a high-performance organizationEnhancing trust with business partnersLowering TCO of ITShortening Time-to-Market


The Big Picture:

Lean empowers Manager’s to:

Have more of a voice in the department’s direction

Example #1

Have the opportunity to identify and develop future IT&S Leaders (fulfilling an IT&S Goal)

Early Adopters of Lean Within Dept.

Have a vehicle to develop staff’s skills

Problem Solving Team building



The Plan:

A Department is introduced to Lean once an initiative has been identified and all stakeholders give the “green light.” Choosing an initiative is done by:

Yomi or Eric assigning a Green Belt or Green Belt candidate an initiative from submissions

Initiatives originate organically within a department by a Manager and move forward without a Green Belt



Your Part:

Lean success depends on Manager’s becoming:

• Change Advocates within their departments

• A Communications Channel to staff for communications coming out of LCoE



2011 Benefit Derived YTD

Customer Impact IT&S Process Impact

Reduce Total Cost of Ownership

Hours Saved Hours Used

18,204

6,038

2011 YTD Hours Savings High Performing Culture

IT&S Greenbelt Population

• Reduced user warning system (Critical communication) cycle time by 78%

• Improved Nashville CSC Non PO processing productivity by 75%

• Quicker facility device integration. Reduced from 215 days to 103 days

• Focused on reducing physician credentialing support issues by 30%

• Reduced Business Object release process from 12 to 3 months

• Applied automation tool to repetitive tasks

• Shorten Contract (SoW & Amendment) Approval Process from 30 to 8 days

• Reduced BA CoE hiring process time by 55%


Question & Answer

• What has been the biggest obstacle in the LEAN Improved Process initiative that you have been a part of?

• What are the biggest “Lessons Learned” in the LEAN initiative?

• Are there any areas of the LEAN initiative that are unclear to you such as timelines, methods, roles & responsibilities?

• If you have worked with a Green Belt on an initiative, what was your experience and what is your understanding of the roles each of you play in improving your department’s processes?

• How has your staff received Lean and/or can you assess their overall knowledge and acceptance of LEAN?


Lean “Way-Forward”

Planned Activities Include:

A targeted soft-rollout of a Cultural Change Communications Campaign

Select Podcasts

Select Videocasts

“The Lean Roadshow” (Groups new to Lean)

Lean Town Hall (Groups who’ve been through an initiative)


Soft Roll-Out Communications Event:“The Lean Road Show”

• High-level topics to include:

The Purpose: Why are we doing this? The Big Picture: When will it affect me? The Plan: How and when it will affect me. The Part: The part each staff member plays Staff feedback mechanisms introduction Success stories


Soft Roll-Out Communications Event:“The Lean Town Hall”

Town Hall for departments who have been through a Lean initiative to give every audience group a chance to be heard before going forward with a new initiative. Conversation starters might be:

Lessons Learned

Issues escalation

Roles & Responsibilities clarifications

Feedback mechanisms available to be heard


Campaign Poster

The Enterprise Lean Campaign Roll-Out

Campaign Banners

Infotainment Podcasts

Infotainment Video (serious but fun)


Empowering Manager’s - Campaign Tool-Kit

“Canned” PPT Presentations by topic

Message scripts for face-to-face meetings

Artwork for Department Newsletters

Staff “disposition” assessment templates

Success Stories One-Sheeter

Reward & Recognition Ideas

Staff survey templates


Questions or Concerns on Road Show, Town Hall Meetings or

Manager’s Communications Kit?


WE’RE JUST

GETTING STARTED

18,024 hours saved 6,038 hours consumed 80 Green Belts in Pipeline


Feedback is Welcomed!

[email protected]

And We Need You !

mailto:[email protected]

[email protected]. 2 HCA Information Technology & Services - Copyright © 2010 Today’s Agenda I.Why We’re Here II.A Brief History of IT&S LEAN.

Documents

lean slide

lean initiative

lean way

lean success

lean andor

acceptance of lean

goal early adopters

market slide