Cornwall IT Services Training Prospectus · 2 days ago · Welcome to the Cornwall IT Services IT Training Prospectus. This brings together the current offerings from your IT Training

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Cornwall IT Services Training Prospectus

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Intentionally left blank

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Contents Booking onto Training: ........................................................................ 6

Job Roles and IT Training Required ..................................................... 8

Systems ............................................................................................. 10

Aria e-Prescribing – Junior Prescribers ...........................................11

Breast Screening ...............................................................................12

Bluespier ...........................................................................................13

Blood Tracking training video .........................................................14

Birth Notification Application: BNA ...............................................15

Capture Stroke ..................................................................................16

Cardio-Respiratory Key Skills .........................................................17

Cisco Telephones .............................................................................18

Contensis CMS .................................................................................19

Development Care ............................................................................20

Dragon One/Dragon Medical Workflow Manager ..........................21

E3 Maternity System (Midwives) ....................................................22

E3 Maternity System (Midwifery Support Worker) ........................23

eNotes (Cito) ....................................................................................24

eObservations (Nervecentre) ............................................................25

eRostering (Health Roster) ...............................................................26

eRostering Payroll ............................................................................27

eExpenses (Internal Network Only) .................................................28

EPMA ...............................................................................................29

ESR (Electronic Staff Record) How to Video: ................................30

Galaxy ...............................................................................................31

Guru ..................................................................................................32

Health Records Management ...........................................................33

ICE (Integrated Clinical Environment for RCHT) ..........................34

Infant Feeding ...................................................................................35

Intrathecal Chemotherapy ................................................................36

Insignia PACS – Sharing Image (Guide) .........................................37

Llama Safe (Support Video) ............................................................38

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Maxims .............................................................................................39

Maxims Mail ....................................................................................40

Medisoft Ophthalmology .................................................................41

Medical Devices (Short Video Guides) ...........................................42

Health Records Management ...........................................................43

Oceano ED ........................................................................................45

Office 365 .........................................................................................46

Outlook 2010 Guides........................................................................47

Patient Administration System (PAS) ..............................................48

PAS BEA (Booked Elective Admissions) ....................................49

PAS Inpatient course .....................................................................50

PAS Outpatient course ..................................................................51

PAS Realtime Bed Management (RTBM) ...................................52

PAS Patient Registration ...............................................................53

PAS Tracer and Health Records Management .............................54

Postgraduate .....................................................................................55

Q-Pulse .............................................................................................56

SMaRT 4 NIPE ................................................................................57

Sterile Services Knowledge Assessment .........................................58

Swallow Screening (Dysphagia) in Acute Stroke ............................59

Unit 4 Requisitioner .........................................................................60

Unit 4 Approver ................................................................................61

Web Document Management ...........................................................62

Winpath ............................................................................................63

X -Tracking (Step by step guide) .....................................................64

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Meeting your Learning and Development Needs with Cornwall IT Services Training Team

Introduction: Welcome to the Cornwall IT Services IT Training Prospectus. This brings together the current offerings from your IT Training Department here at Royal Cornwall NHS Trust. It is, however, not an exhaustive list and we are always happy to hear from individuals and teams looking for learning and development opportunities which we may be able to deliver bespoke for you, or search for what you need within our network of partners. We are not just a team offering classroom-based training and have the skills to provide e-learning, training via Teams, videos with voice over, simulation videos, online assessments, system testing, handout/guide creations and more. This year, our training team have partnered with a range of external providers to bring you the very best, top-quality IT Training courses. Some are mandatory or essential – but many are here to enrich and support your working life. Our Trust’s strategy incorporates a strong focus on valuing staff through development, and this Prospectus provides a visible and real way of putting the detail behind the aspiration. Please do ensure that this Prospectus is cascaded around your department and your teams. As course dates can change, we have not included them in this Prospectus, but confirmation of the next course is only an email or phone call away. I hope you will all benefit from and enjoy this renewed focus on our Trust’s commitment to developing and supporting you in your role. Lee Booker IT Training Team Leader Email: [email protected]

Mobile: 07774818488

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Booking onto Training: IT Training uses an in-house training booking system and website to manage its learning and development opportunities. You can use our training website to view course dates, enrol onto classes, complete e-learning and review training guides from any computer, whether on any RCHT site, or at home. The Trust recognises that not every staff member has easy access to a computer and has therefore provided computers in the library services and the intranet café, both of which are in the Knowledge Spa, Truro. When it comes to e-learning we understand that it may sometimes be worrying and unfamiliar, so we have provided information in the paragraphs below to help you find your way around. If you need any help navigating around our website, we are available to assist either by phone or email (ext. 1717 or [email protected]). Navigating to our website

1. Using an internet browser (our preferred choice is Google Chrome)

2. Enter www.elearning.cornwall.nhs.uk

3. The home page widgets will navigate to our main hospital systems or,

4. Use the navigation column on the left to find the system you require.

Classroom Bookings To book onto a classroom course click on the BookNow button on the homepage or there will be a link within each system page where classroom training is available. Use the filter drop down menu to navigate to the required course dates.

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Or select from the available courses listed

Note: Some course bookings will be sent to the trainers to confirm that your required course is relevant for your job role. Once the booking has been approved, a confirmation email will be sent to you.

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Job Roles and IT Training Required Training must be completed, and an assessment passed for access to be granted.

Job Role Systems Department specific

Clinic Prep PAS: Tracer & Health Records Management Maxims

ED Receptionist / Co-ordinator

PAS: Registration Outpatients Inpatients Tracer & Health Records Management Oceano - ED Maxims

Health Records Library Operative

PAS: Tracer & Health Records Management

Maternity Ward Clerks PAS: Registration Inpatients Tracer & Health Records Management E3 (in house training, contact Kim Hewlett) Maxims

Maternity Midwives and MSW

E3 (includes PAS Registration and Tracer) Maxims

Medical Secretary PAS: BEA Outpatients Tracer & Health Records Management Maxims Radar

Galaxy Unit 4

MIU staff PAS: Registration Maxims Oceano - ED

Outpatient Booking Office

PAS: Registration Outpatient

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RADAR

Outpatient Receptionist

PAS: Outpatients Tracer & Health Records Management

PAS: Registration Inpatient BEA CRIS Galaxy Aria Medisoft

Pathology Staff PAS: Registration QPulse

Ward clerk PAS: Registration Inpatient Tracer & Health Records Management

PAS: BEA Outpatient Unit 4 RADAR Patient transport Estates

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Systems

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Aria e-Prescribing – Junior Prescribers Description: Aria is an electronic chemotherapy prescribing program used at Royal Cornwall Hospitals Trust. Regimens are set up in Aria after consultation with the Consultants and are quality controlled by Pharmacy before being approved for use. Suitable for: Consultants who prescribe chemotherapy, prescribe medications such as antiemetics, bisphosphonates, denosumab, blood transfusions, fluids, and other supportive medications. Junior doctors will not be able to prescribe chemotherapy but may be called to review patients on Headland Unit who are unwell or who have had an allergic reaction. Junior doctors who are required to continue chemotherapy under the supervision of the Consultants from the second cycle onwards. Learning outcomes: Logging onto Aria Prescribe next cycle Display Plan Summary and add a comment Add vital signs, error and adjust dose Add a support drug and change the duration of treatment Discontinue a treatment Check visit details and adjust dose Check regimen amendments and add extra antiemetics Amend sequence of drugs added from Favourites Prescribing Carboplatin Maximum Dose Warnings Add Allergies Log Off and Exit Training Information: Training consists of video demonstrations with audio, followed by scenario simulations and then a quiz at the end. Access the video is via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left side and choose Aria e-Prescribing – Junior Prescribers.

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Breast Screening Description: Information on the processes within Breast Screening Suitable for: All new staff members within Breast Screening Learning outcomes: Programme statistics and targets Clinic process Recall procedures How work is reviewed Training information: Training consists of completing e-Learning and an assessment. Access the e-Learning via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Breast screening

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Bluespier Description: For clinicians, Bluespier Theatres provides rich clinical content and functionality. For theatre managers, Bluespier Theatres gives a full picture of the theatre pathway in real time with the ability to optimise and prioritise the use of theatre facilities and resources. Suitable for: Staff in Trauma and Orthopaedics Learning outcome: Training is currently in house. Training information: To request an account, complete the request form on CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Bluespier

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Blood Tracking training video Description: A video to support staff using Haemobanks. This system will improve patient safety and make the whole transfusion process easier for everyone.

Suitable for: Restricted to trained staff with Blood Transfusion competencies Learning outcomes: To be competent in using a Haemobank Training information: Watch the video via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Blood Tracking If you need to learn and wish to practice using the blood fridge, or have any further questions, please contact the Transfusion Practitioners on ext. 3093.

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Birth Notification Application: BNA Description: E3 Maternity system is PDS (Personal Demographics System) compliant system and will register the birth directly onto the PDS. If this system fails, staff will need to use the Birth Notification Application (BNA) to register the birth onto the PDS, fulfilling legal requirements to notify a birth within 36 hours and ensures babies receive an NHS Number to support immediate and ongoing care The system allows an end user to search for a patient and view their details. It also allows for them to register a new patient as well as a new birth, providing address details, baby details, hospital information etc. Suitable for: Midwifery staff Learning outcomes: How to log on How to search for patient Amend patient details Register new birth NHS Number Training information: Training consists of completing e-Learning and an assessment. Access the e-Learning via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Birth Notification Application (BNA)

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Capture Stroke Description: CaptureStroke provides real-time analytics and care alerts in addition to an at-a-glance understanding of all Stroke patient’s status across the Trust. It allows clinicians to interact with their data to enable service improvement and monitor key performance indicators with ease, leading to an increase in tariff performance and improved patient outcomes. Suitable for: Clinicians and Therapists Learning outcomes: Understanding how to use the navigation and layout of the Capture Stroke Core screens. The screens available to you within the Capture Stroke and Therapy module of the patient record. How to enter patient data Training information: Training consists of watching videos and completing confirmation of learning. Access the videos via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Capture Stroke

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Cardio-Respiratory Key Skills Description: This training portal is a central area to access and download the Cardio-Respiratory core and extended key skills. It also has a guides and training section which contains supporting documents for all key skills. The supporting documents outline ‘gold standard’ practice and is to be used both as a training tool for the learner and for reference by the assessor. Suitable for: All registered nurses working with Cardio-Respiratory medicine. Learning outcomes: The purpose of Cardio-Respiratory key skills passport to: Assist planning of career development Determine areas needed for further training/study/experience Aid Individual Performance Review/appraisal process. Provide evidence as part of the Nursing and Midwifery Council Revalidation process. Provide assurance of professional integrity Ensure public safety Training information: Accessing the key skills passport is via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Cardio - Respiratory Key Skills

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Cisco Telephones Description:

Video and guides on the replacement of the current telephones within the Trust

Suitable for:

All staff

Learning outcomes:

How to log on to the phone

Lay out of the phone

Common phone tasks

Training information:

Training consists of watching a video with support of guides

Access the video CITSOnline, Training Portal www.elearning.cornwall.nhs.uk

Select A-E on the left of the page and choose Cisco telephone

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Contensis CMS Description Contensis is a Web Content Management System used to create, edit and manage web pages Suitable for: Layout and Navigation Login and preparing for your webpage Editing a simple webpage Metadata, Properties and Comments Approval, Searching and Version Control Training information: Training consists of completing e-Learning and an assessment. Access the e-Learning via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Contensis CMS.

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Development Care Description: Is a teaching package to enable people to keep up to date with Bliss standards within Neonatal Suitable for: Neonatal staff Learning outcomes: Neurodevelopment The need to observe babies Autonomic subsystems Motor subsystems Behavioral states Positive and negative cues Self and Co regulation Touch, sound and light Kangaroo care Positioning Pain, comfort, care Communication Training information: Training consists of completing e-Learning and an assessment of learning Access the e-Learning via CITSOnline, Training Portalwww.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Developmental Care

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Dragon One/Dragon Medical Workflow Manager Description This is a standalone speech recognition application which allows the user to dictate at the cursor into any system where the software coverts the speech to text immediately with a high level of accuracy. Suitable for: - Clinical authors using systems other than Dragon Medical Workflow Manager, clinical authors typing their own correspondence, users with assistive technology needs Training outcomes: Learn how to dictate, edit and correct in a variety of applications. Users are responsible for the accuracy of their own dictation. Training information: Training consists of completing e-Learning and an assessment. Access the e-Learning via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose Dragon Medical One

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E3 Maternity System (Midwives) Description: A system used to record a Mother’s pregnancy from antenatal care through to postnatal care. The PAS system is used in conjunction with E3 Suitable for: Midwives and midwifery students Learning outcomes: Overview and Navigation of PAS and E3 Login to PAS and E3 Amend and Register Mother/Baby details Record Admission, Transfer and Discharge for Mother/Baby on PAS Record Admission and Discharge for Mother/Baby on E3 Record location of Mother/Baby Hospital notes Enter Antenatal and Postnatal details on E3 Activation of the Mothers’ Personal Health Record Downloading Records for Community Online Importance of entering accurate and timely data Training information: Classroom training is required Use BookNow via CITSOnline Training portal www.elearning.cornwall.nhs.uk Select E3 Midwives to book on to a full day course

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E3 Maternity System (Midwifery Support Worker) Description: A system used to record a Mother’s pregnancy from antenatal care through to postnatal care. The PAS system is used in conjunction with E3. Suitable for: For midwifery support workers who enter Antenatal and Postnatal details on E3 with the support of the midwife Learning outcomes: Overview and Navigation of PAS and E3 Login to PAS and E3 Amend and Register Mother/Baby details Record Admission, Transfer and Discharge for Mother/Baby on PAS Record Admission and Discharge for Mother/Baby on E3 Record location of Mother/Baby Hospital notes Enter Antenatal and Postnatal details on E3 Importance of entering accurate and timely data Training information: Classroom training is required. Use BookNow via CITS Online Training Portal www.elearning.cornwall.nhs.uk Select E3 MSW to book on to a full day course

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eNotes (Cito) Description eNotes are an online version of the patient’s medical notes. These consist of a combination of scanned documentation and images that can be arranged in a logical order using digital technology. Additionally, eNotes encompass the facility to produce both online forms as well as forms that can be printed, completed and scanned back into the record. eNotes are real-time, patient-centred records that make information available instantly and securely to authorised users. The overall effect is that they improve quality, safety, efficiency, and reduce health disparities thus improving care coordination. The software that we use to access the eNotes for a patient is called Cito Suitable for: Users that have read access permission Learning outcomes: How to access the system Searching for patient records Using and customising widgets Viewing patient attachments (documents) Filtering the patient record Break Glass, redacted records and sealed envelope Training information: Training consists of completing e-Learning Access the e-Learning via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose eNotes (Cito)

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eObservations (Nervecentre) Description: It has been designed to enhance patient safety and is a system for scoring the physiological measurements that are routinely recorded at the patient's bedside. Its purpose is to identify acutely ill patients, including those with sepsis, in hospitals in England It will alert individual clinical staff that urgent attention is required and can be used to cascade results to the specified care team Suitable for: For all clinical staff at the Trust that require access to essential patient information at any point within the hospital. Learning outcomes: Modules of Nervecentre depending on job role Training information: To gain access to a Nervecentre account you must complete the online training and assessment via CITS Online Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose eObservations. Select the relevant job role.

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eRostering (Health Roster) Description The eRoster service is designed to support front line staff and managers to ensure the right people are in the right place at the right time. Suitable for: For those who manage staff and need to allocate shifts and/or add annual leave, sickness and other leave Learning outcomes

To gain an understanding of Healthroster

Search, view and edit staff details

Add a contact

Create a roster

Assign/Edit/Delete a skill

Add skills in bulk

Add unavailability’s

Assign shifts – manually

Auto roster

Swap duties

Adjust shift times

Split Shifts

Move Demand

Add Overtime

Approve the Roster

Finalise the Roster

Unlock Shifts

Request bank staff

Print Rosters

Finalise a Roster

View Staff leagues

View Reports

Training Information: Classroom training is required to gain access. Use BookNow via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select Healthroster

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eRostering Payroll Description: Powerpoint presentation to support eRostering payroll Suitable for: New system users Learning outcomes: Enhancements Overtime/Additional basic hours Term time/ annualized hours Finalising/Lockdown Sickness Absence Recording open ended sickness absence Sickness absence report Amending absence data Training information: Complete the online training and assessment via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose eRostering Payroll.

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eExpenses (Internal Network Only) Description: Videos on ‘How to’ within eExpenses These videos can only be accessed from inside the NHS network (on NHS computer or mobile device) Suitable for: All staff wanting support on eExpenses Learning outcome: Creating a new claim Adding a travel expense Adding a subsistence expense Adding a mileage claim Adding a supplementary expense Submitting/unsubmitting a claim Approving a claim Training information: Access the videos via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on the left of the page and choose eExpenses (Internal network only)

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EPMA Description Electronic Prescribing and Medicines Administration (EPMA) is used by the Trust to improve patient safety and increase efficiency. Suitable for: Staff who prescribe medicines within Inpatient, Outpatient, Anesthetics, Pharmacy and for staff who need to view only Learning outcomes: Dependent on job role Training information Access is gained via e-Learning on CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on left side of the page and choose EPMA. Select the module that is relevant to your job role.

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ESR (Electronic Staff Record) How to Video: Description: This a video giving an overview of ESR Suitable for: Any Royal Cornwall Hospital member of staff Learning outcomes: How to log on View personal details View announcements ESR calendar Access pay slip Training compliance Online e-learning How to enroll on to courses Training information: Access is gained via e-Learning on CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select A-E on left side of the page and choose ESR How to video

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Galaxy Description: Galaxy is a theatre system used to ensuring data is accurate, completed in a timely manner ensuring patients are treated effectively and the operating theatres are used effectively. Suitable for: For staff who manage Theatre activity at RCHT Learning outcomes: Dependent on job role Training information To gain access users need to complete the online e-learning accessible via CITS Online Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page, choose Galaxy and complete the relevant module.

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Guru Description: The Guru system provides patient information regarding medicines, prescriptions, existing conditions and allergies from GP surgeries who have signed up to this service Suitable for: Clinical staff only who have been granted access Learning outcomes: How to look up prescriptions. How to look up repeat orders. How to look up pre-existing conditions and allergies Printing a medicines reconciliation form for RCHT. Training information: To gain access users need to complete a form in full, watch the video and complete the assessment accessible via CITS Online Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page and choose Guru. The assessment result will be sent to the EPMA team

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Health Records Management Description: An annual mandatory training refresher for all staff that have access to tracer patient records Suitable for: All staff who have access to tracer patient records, update patient records and file within the record Learning outcome: Patient Health Record Folders: Legacy Temporary Folder Episodic Filing structure Secured Filing Miss filed information Paper Record eNotes Maxims Process Maps Standard Operational Procedures Training information: Classroom training is required. Use BookNow via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select Health Records Management

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ICE (Integrated Clinical Environment for RCHT) Description: ICE is the Pathology ordercomms system in use in primary care that enables pathology requests to be made from GP surgeries. The system can also be used by secondary care to place ‘postponed’ requests to be taken at the patient's surgery. Results are returned directly to the requesting secondary care clinician to enable continuity of patient care pathways. It provides clinicians with 24hr access to patient’s medical history and medication. The system employs rules to ensure only appropriate requests are made and where appropriate will alert the requestor to availability of previous results or more appropriate investigations

Suitable for: Clinical staff Learning outcomes: How to open ICE How to select a patient record The correct method for making a postpones request Availability of test collection ordersets How to review previous pathology requests Training information: To gain access users need watch a video and complete the assessment accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page and choose ICE

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Infant Feeding Description: This is a PowerPoint presentation increase knowledge on breast feeding. Staff are required to complete this online training and the assessment before they attend a 1day face to face workshop Suitable for: Paediatric medical staff Learning outcomes: An understanding of breastfeeding How to facilitate breastfeeding Training information: Users need to view the presentation and complete the assessment accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page and choose Infant Feeding

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Intrathecal Chemotherapy Description: The Safe Administration of Intrathecal Chemotherapy eLearning module is an annual mandatory update. Suitable for: Relevant medical, nursing and pharmacy staff. Learning outcomes: Risks associated with intrathecal chemotherapy. National and local policies for intrathecal chemotherapy. Rules to follow when prescribing, dispensing and administering intrathecal chemotherapy Training information: Access is via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page and choose Intrathecal Chemotherapy Users are required to complete the module with an assessment to be completed at the end

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Insignia PACS – Sharing Image (Guide) Description: Is a system to share images across the Insignia consortium Suitable for: Staff requiring support to view images Learning outcome: Image retrieval overview Image retrieval – unsubscribed patient Image retrieval – a subscribed patient Viewing images via CRIS Image sharing support Training Information: The guide can be viewed via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page and choose Insignia PACS The team can also be contacted by email ([email protected]) or by phone on extension 2873.

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Llama Safe (Support Video) Description: Llama Safe works across a mobile device and portable printer, allowing patients’ transfusion specimens to be labelled at the bedside, linked directly to the wider information via the QR codes that all patients already have on their hospital wristbands Suitable for: Staff taking specimens for transfusions Learning outcomes: How to use the device Correct procedures Training information: Users can watch a video via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page and choose Llama Safe

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Maxims Description: MAXIMS Clinical is a browser-based suite of modules, which will integrate with other IT systems to cover a wide range of clinical activity Clinical Correspondence Outpatient Noting User Defined Assessment Forms e-Discharge e-Prescribing (JAC) Order Communications - electronic requesting and reporting of diagnostic procedures Suitable for: Secretaries/receptionists/ward clerks/clerical worker Consultant/nurse practitioner/MIU nurse Doctor/nurse/medical student/student nurse Midwives/ Student Midwives/ MSW’s/HCA’s Practice based GP’s and staff Learning outcomes: Dependent on job role Training information: To gain access users need to complete the online e-learning and assessment accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page, choose Maxims and complete the relevant module.

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Maxims Mail Description Supporting guide on how to email individual documents from within Maxims Suitable for: Maxim users who need to email documents Learning outcome: Able to email documents Training information: Guide is accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page, choose Maxims Mail

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Medisoft Ophthalmology Description: Medisoft Ophthalmology is an Ophthalmology-specific Electronic Medical Record. Suitable for: Ophthalmology Consultant/Doctor/Nurse/HCA Learning outcomes: Dependent on job role: Recording clinic visits, assessments, investigations and ophthalmic procedures Instantly review of patient history and progression over time Consolidation of records and scanning from multiple sites and ophthalmic instruments Generation of correspondence with patients and care professionals Reporting on activity and clinical outcomes Training information: To gain access users need to complete the online e-learning and assessment accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page, choose Medisoft and complete the relevant module.

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Medical Devices (Short Video Guides) Description: These medical device videos have been developed to assist staff in setting up medical devices at point of care. Suitable for: Staff who have had training and can evidence a Competency Assessment for these devices. The videos compliment face to face training. The aim is to assist staff in setting up the devices safely without delay. Learning outcomes: Infusion device overview How to set up a T34 Syringe Pump How to maintain a T34 Syringe Pump What to do if the T34 Syringe Pump alarms How to use the Alaris GH Guardrails Syringe Pump How to maintain the Alaris GH Guardrails Syringe Pump Alaris GH Syringe Pump Problem Solving How to maintain a Braun Perfusor Infusion Device Braun Perfusor infusion device problem solving How to set up a Baxter Colleague infusion device How to maintain a Baxter Colleague single channel infusion device Baxter Colleague infusion device problem sol How to set up a Baxter Colleague infusion device How to maintain a PCAM infusion device PCAM Infusion device problem solving How to use the Amika enteral feeding pump Amika enteral feeding pump trouble shooting Training information: Videos can be accessed via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select F-M on the left of the page and choose Medical Devices (Video)

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Health Records Management Description: Health Records deliver 1.5hr mandatory Health Records Management sessions Suitable for: All staff who handle and tracer patient health records. Learning outcomes Training information Classroom training is required Book on to a course via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose Health Records Management

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NHS Mail Web Client (Guides)

Description Step by step guides on how to use NHS Mail Suitable for: All staff who want some support on ‘How to’ within NHS Mail Learning outcomes: Logging on and out Your inbox Create new message Send option Adding/opening attachments Contacts/adding new contacts Create distribution list Out of office rule Email security User tools Delete items/recover delete items View generic accounts Create signature Create folders/sharing folders Sharing calendars Proxy accounts Training information: Step by step guides accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select N-S on left hand side and choose NHS Mail Web Client

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Oceano ED Description: Oceano ED tracks a patient’s journey through the Emergency Department allowing clinical information to be recorded. Suitable for: All staff working in Emergency Departments and Minor Injuries Units. Learning outcomes: Dependent on job role Training information: Staff need to complete the relevant job role e-learning on CITS Online Training Portal www.elearning.cornwall.nhs.uk Select N-S on the left of the page and choose Oceano ED. Before completing the e-learning all users must download and complete the appropriate Account form (on the web page) which must be signed by an approved signatory. The form must then be sent or faxed to the address at the top of the Account form to enable an OCEANO account to be set up. Once the e-learning assessment has been successfully completed the account will be activated and the user informed via email.

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Office 365 Description Microsoft Office 365 is a suite of cloud-based productivity and collaboration applications that integrates all Microsoft’s existing online applications (Word, Excel, PowerPoint, OneNote, Outlook etc) into a cloud service. Microsoft Teams is the main communication and collaboration application. Suitable for All staff Learning outcomes: Able to understand and use: Word Excel PowerPoint Outlook Teams OneNote SharePoint Training information: Training consists of watching videos or reading training guides Access is via CITSOnline, Training Portal www.elearning.cornwall.nhs.uk Select N-O on the left of the page and choose Office 365

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Outlook 2010 Guides Description: Step by step guides on using Outlook 2010 Suitable for: Any staff member wanting to know ‘How to’ Learning outcomes: Email Contacts Calendar Folders Tasks Customising Training information: Step by step guides accessible via CITS Online, Training portal www.elearning.cornwall.nhs.uk Select N-S on left hand side and choose Outlook 2010 Guides

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Patient Administration System (PAS)

Is one of the core components of the hospital's IT infrastructure. PAS records the patient's demographics, details all patient contact with the hospital, both outpatient and inpatient and interfaces with other hospital systems. Courses are relevant to job roles. Enquiry menu only Suitable for: For staff who only need to view information regarding patient demographic details, Outpatient clinics, patient appointments, Inpatient stay movements and print labels. Training information: No training required To gain access to an account go to CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose PAS Enquiry. Complete and submit the form. On receipt an account will be created and log on details with be emailed.

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PAS BEA (Booked Elective Admissions)

Description: Used to manage Inpatient waiting lists Suitable for: For staff who need to maintain an Inpatient waiting list. Learning outcomes: Register patients to BEA Amend BEA details Allocate/amend/cancel TCI’s and validate waiting lists Training information: Classroom training required. Via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose PAS BEA to book on to ½ day course

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PAS Inpatient course

Description: To track a patient admission and their hospital records from being admitted through to discharge. A more in-depth course than is covered within the RTBM e-learning for nursing staff. Suitable for: For all administration staff who need to admit, transfer, discharge, confirm patient admission, change consultant and specialty, correct consultant/specialty and Swiftplus. Learning outcomes: Understand the correct process to search for patients Update/amend patient demographic details Complete patient admission, transfer and discharge Understand patient pathways Print labels Change/correct consultant and speciality Swiftplus using PAS Locate and tracer patient hospital records Training information: Classroom training required. Via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose PAS Inpatient to book on to ½ day course

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PAS Outpatient course

Description: To manage patients who attend Outpatient clinics from initial referral to follow up appointments Suitable for: All staff who need to manage Outpatient appointments Learning outcomes: Searching for patients Amend demographic details Book appointments from referral Book follow up Rebook/cancel appointments Record patient arrival and record outcome of appointment. Manage outpatient waiting lists Understand pathways Training information: Classroom training required. Not all staff need to action all the above within their job role, but it is a requirement that the full course must be attended. Via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose PAS Outpatient to book on to a 1day course

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PAS Realtime Bed Management (RTBM)

Description: To track a patient and their hospital records from admission to hospital through to discharge Suitable for: For nursing staff who need to be able to admit, transfer and discharge patients. Also incorporates PAS Tracer. Learning outcomes: Function keys Understand the correct process to search for patients Update/amend patient demographic details Complete patient admission and discharge Understand the importance of correct Method and Source of Admission/Discharge destinations Print labels Locate and tracer patient hospital records Training information: No classroom training required Staff need to complete the Realtime Bed Management e-learning and assessment via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select PAS/e-learning/RTBM

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PAS Patient Registration

Description: Course to understand the PAS system and its functionality Suitable for: Staff who need to amend or add patient demographic details, register in county, out of county and overseas patients. Learning outcomes: Gain an understanding of what PAS is and its history To understand how PAS links with other clinical systems To have a thorough understanding of the importance of searching for patients Amend demographic details of a patient Register a new patient onto PAS Register an out of county patient onto PAS Register an overseas patient onto PAS The importance of having an accurate patient record Training information: Classroom training required. Via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose PAS Patient Registration to book on to a 1day course

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PAS Tracer and Health Records Management

Description: PAS Tracer is a tracking system of patients’ health records. Casenote management is how the health record should be managed to meet policies and procedures Suitable for: Staff who need to view casenote locations, request notes from file in Medical Records, create individual and batch tracers. Learning outcomes: Navigation of Tracer system Complete individual and batch tracers Request notes from file The correct filing processes and management of the records Training information: Classroom training required. Via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose PAS Tracer on to a ½ day course

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Postgraduate Description: Royal Cornwall Hospital Trust’s postgraduate doctor e-learning portal which gives access to the 4 clinical applications required Suitable for: Postgraduate doctors Learning outcomes: Maxims JAC Pharmacy Medicines Management Nervecentre eObservations (eObs) Oceano ED Training information: Staff need to complete the relevant e-learning modules and assessment on CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select N-S on the left of the page and choose Postgraduate.

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Q-Pulse Description: Q-Pulse is a Quality Management software system used in several departments throughout Treliske. Its primarily used for managing documents, SOP’s, forms and guidelines, but in some areas also covers incident reporting, asset management, equipment errors and faults etc. Suitable for: Staff who work in a department that uses Q-Pulse Learning Outcomes: Pathology staff must attend a classroom course which covers the basic modules used in pathology: Documents CA/PA and Suggestions Incident Reporting Equipment and Reagents Course Assessment All other departments that currently use Q-Pulse are required to complete the eLearning modules: Introduction and Overview Viewing and Acknowledging Documents Assessment Training information: Pathology staff must use BookNow to book a 2 ½ hr classroom course – usually your manager will do this for you when you start work. Staff from other departments requiring Q-Pulse can access the eLearning via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select N-S on the left side and choose Q-Pulse. Classroom training must be attended to gain access. Via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select BookNow and choose QPulse Pathology to book on to a 2hr course

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SMaRT 4 NIPE Description: SMaRT 4 NIPE (S4N) is the national IT application for cohort identification, recording of screening tests, outcomes and failsafe for the Newborn and Infant Physical Examination (NIPE) Programme Suitable for: NIPE trained professionals Learning outcomes: Understand the functions of the SMaRT 4 NIPE IT system to ensure its optimum use at Trust levels. Training information: Staff need to complete the relevant e-learning modules and confirmation of learning via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select N-S on the left of the page and choose SMaRT 4 NIPE

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Sterile Services Knowledge Assessment Description: An annual online assessment Suitable for: Sterile services staff Learning outcomes: To update mandatory training Training information: Staff need to complete the assessment via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select N-S on the left of the page and choose Sterile Services Knowledge Assessment

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Swallow Screening (Dysphagia) in Acute Stroke Description: Swallow screening is a procedure designed to detect signs or indicators of swallow dysfunction (dysphagia NICE (2010) recommends that all patients admitted with an acute stroke be swallow screened within 4 hours of admission. Suitable for: Staff caring for Stroke patients Learning outcomes: Demonstrate sound theoretical knowledge of the principles and practices in swallow screening for dysphagia in acute stroke. Demonstrate an awareness of local, national and risk management guidelines as they apply to swallow screening. Correctly identify patients who present with acute stroke and require swallow screening for dysphagia. Demonstrate the correct procedure in planning and undertaking swallow screening in acute stroke. Identify and demonstrate correct use of documentation. Identify and demonstrate correct use of documentation. Demonstrate the procedure and referral process for patients who have failed the swallow screen. Training information: Staff need to complete the learning and competency assessment via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select N-S on the left of the page and choose Swallow Screening (Dysphagia) in Acute Stroke

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Unit 4 Requisitioner Description: Royal Cornwall Hospitals Trust Finance and Procurement system. Used for ordering supplies required within your department through to payment of the goods delivered Suitable for: Staff who need to request supplies Learning outcomes: Overview and Navigation of the system Manage Tasks Raise a Purchase Order Use of the Draft option Cancel Purchase Orders Find products Set up a Purchase List Viewing Workflow Overview of how the Scheme of Delegation is used Receipt Goods received Overview of Receipting within the MGRN screen Finding Order numbers Training information: Before attending classroom training, staff must complete and submit the ‘Scheme of Delegation’ form. Access to the form is via CITSOnline/ Apps & Devices/ Unit 4. Details on how to book onto Unit 4 training will be distributed after the Finance System Admin team have processed the appropriately completed ‘Scheme of Delegation’ access form.

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Unit 4 Approver Description: To approve requests for supplies Suitable for: Staff that have Financial Responsibility up to the authority level requested. The person will be added to the Scheme Of Delegation for the area(s) they have responsibility for. Learning outcomes: To approve/reject purchase requests Training information: To gain access users need to complete the online Approver training video accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select T-Z on the left of the page and choose Unit 4 - Approver.

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Web Document Management Description This is for staff that are required to upload documents to their Intranet site. This system requires there to be an uploader role and an authoriser role and must comply with the Trusts policy document on web content Suitable for: Anyone who needs to upload or authorise documents Learning outcomes: Learn the requirements and process for uploading documents to the Trusts’ Intranet pages, as well as how to authorise. Have read and understood the Policy on Policies Training information Users need to complete the eLearning and assessment which is accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select T-Z on the left side and choose Web Document Management

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Winpath Description: Used to obtain pathology results Suitable for: Staff that require results for clinical patient management only. Learning outcomes: Logging in to Winpath Searching for a patient How to display test results Explore the Winpath system Training information: Staff need to complete the e-learning on CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select T-Z on the left of the page and choose Winpath

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X -Tracking (Step by step guide) Description: X-Tracking is a web-based system used for tracking and tracing equipment. Suitable for: Any member of staff who need to locate a piece of equipment anywhere within any of the 3 RCHT Sites Learning outcomes: How to access the system Searching and locating an item Search results by site, ward, department Training information: Guide accessible via CITS Online, Training Portal www.elearning.cornwall.nhs.uk Select T-Z on the left of the page and choose X-Tracking