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Publication DetailsThe following should be used in citation of this resource:
Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group (2014). Recovery Oriented Service Self-Assessment Toolkit (ROSSAT) Version 2 – ROSSAT Tool for Workers (T4W).
Copyright© 2014 Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group.
This work is copyright. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organisation. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Mental Health Coordinating Council or Being | Mental Health & Wellbeing Consumer Advisory Group
Requests and inquiries concerning reproduction and rights should be addressed to either:
Mental Health Coordinating CouncilPO Box 668, Lilyfield NSW [email protected]
Being | Mental Health & Wellbeing Consumer Advisory GroupSuite 501, 80 William Street, Sydney NSW [email protected]
Acknowledgements
MHCC acknowledges the traditional custodians of the land and values the lived experience of people recovering from mental distress both past and present.
The NSW Health Mental Health and Drug and Alcohol Office (MHDAO) funded this project and publication.
The cartoons used on the front cover of this document have been adapted with permission from ‘Recovery’ by Merinda Epstein, Coordinator Our Consumer Place Victoria. Source: http://www.takver.com/epstein/cartoon095.htm
ROSSAT Version 2 is a psychometrically validated revision of the original ROSSAT Toolkit. It is comprised of two documents: Tool for Organisations (T4O) and Tool for Workers (T4W). See the ROSSAT User Guide and Revision Report on the MHCC website for more information. www.mhcc.org.au
Competencies Description of individual work practice that shows that each item has been achieved NE
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Values, Principles and Philosophy underpinning Service Provision
1. You are aware of what values, principles and philosophy underpin recovery orientation and incorporate these into your practice, including the following:
a. Recognising the value and validity of the consumer voice in informing their support and care – people are viewed as experts by experience
1 2 3 4 5
b. Ensuring that hope and optimism for a person’s future drive service provision
1 2 3 4 5
c. Ensuring that each person identifies their own goals, based on their own strengths, needs, hopes and dreams 1 2 3 4 5
d. Respect for a person regardless of diversity and regardless of decisions a person may make 1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 1
Competencies Description of individual work practice that shows that each item has been achieved NE
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e. People are treated as equals with a shared sense of humanity
1 2 3 4 5
f. Recovery is a process and support provided reflects where a person is at in their journey as defined by them 1 2 3 4 5
g. Every person is unique and has different needs and will have a unique recovery journey 1 2 3 4 5
Recovery Oriented Service Provision
2. You develop relationships with people allowing enough time to develop rapport and find out about: The person beyond their illness The person’s view regarding recovery,
purpose and living a meaningful life
1 2 3 4 5
3. You focus on a person’s strengths rather than deficits
1 2 3 4 5
4. You work with a person to strive towards their goals for living a meaningful life and this is recorded in their support and recovery plans
1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 2
Competencies Description of individual work practice that shows that each item has been achieved NE
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5. You respect a person’s decision to involve carers and family, and acknowledge and respect carer and family participation and input
1 2 3 4 5
6. You maximise opportunities for the development of consumers’ self-direction and self-responsibility 1 2 3 4 5
7. You support and encourage positive risk taking
1 2 3 4 5
8. You work in partnership with the person and ensure that they are at the centre of the planning process when developing support/recovery plans and advance directives
1 2 3 4 5
9. You are aware of and responsive to diversity (e.g. gender, age, culture, ethnicity, language, sexual preference and religious beliefs / spirituality)
1 2 3 4 5
10. You ensure that interpreters are made available to consumers and carers/family where required 1 2 3 4 5
11. You are trauma informed, and incorporate these principles in service planning and delivery 1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 3
Competencies Description of individual work practice that shows that each item has been achieved NE
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12. You communicate clearly, in a language that each consumer can understand (without using clinical jargon) 1 2 3 4 5
13. You provide the person, their family and carers with their rights and responsibilities in a written format and verbally explain them to every consumer and carer that comes in contact with the service
1 2 3 4 5
14. You reflect with people on times where they have been unwell and what steps have helped in their experience each time 1 2 3 4 5
15. You provide information and support to people in connecting with activities in the community that support their participation, social interactivity and recovery, including peer networks and support groups
1 2 3 4 5
16. You are aware of a person’s physical health and are able to provide referrals to appropriate health care professionals 1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 4
Competencies Description of individual work practice that shows that each item has been achieved NE
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Workers Responsibilities, Roles and Attributes
17. In working with people you demonstrate attributes including compassion, empathy, respect, commitment, being non-judgemental, transparent and encouraging
1 2 3 4 5
18. You are hopeful about recovery for all people who have a mental illness
1 2 3 4 5
19. You see relapse as an opportunity for people to review what helps/hinders their recovery and develop resilience 1 2 3 4 5
20. You are aware of your own mental health and are aware of self-help strategies and ways to seek support 1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 5
Competencies Description of individual work practice that shows that each item has been achieved NE
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21. You maintain a person’s privacy and confidentiality
1 2 3 4 5
22. You consider the whole context of a person, and support the person to develop and enhance links in their community (e.g. social networks, peer support groups, education/training, employment, community and rehabilitation services, physical activities, a person’s hobbies)
1 2 3 4 5
23. You are aware of potential barriers to a person’s recovery and are aware of and practice ways to reduce the impact of these barriers
1 2 3 4 5
24. You are aware of stigma and discrimination towards consumers and the impact that this can have on their lives 1 2 3 4 5
25. You do not judge or stigmatise a person and model to others how to respectfully interact with people 1 2 3 4 5
26. You use respectful language at all times when talking about a person/people who has/have a mental illness 1 2 3 4 5
27. You provide information in an accessible format to people and their carers/family (with consent) so that they can make choices about their support and care
1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 6
Competencies Description of individual work practice that shows that each item has been achieved NE
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28. You understand your role in supporting a person’s recovery rather than doing recovery for them 1 2 3 4 5
29. You have relationships with other organisations that support continuity of care
1 2 3 4 5
30. You continually update your knowledge on recovery and recovery oriented service provision 1 2 3 4 5
31. You provide information to people to ensure that they have an awareness and understanding of recovery and recovery oriented practice
1 2 3 4 5
Education and Training
32. You have had cultural competency training or equivalent
1 2 3 4 5
33. You have a solid understanding of the history of recovery and recovery based practice 1 2 3 4 5
34. You have received training on protocols relating to privacy and confidentiality, including relevant legislation 1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 7
Competencies Description of individual work practice that shows that each item has been achieved NE
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SIGN
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35. You have sound knowledge of consumer participation. This includes how it is achieved in the context of the organisation at both the individual and organisational level
1 2 3 4 5
36. You have sound knowledge of social inclusion and understand its importance
1 2 3 4 5
37. You have sound knowledge of external supports and services available to consumers and carers 1 2 3 4 5
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 8
Comments
Summary for areas to focus on improvement
Identified training requirements
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 9
Areas Identified as Needing Improvement Table
Areas Identified Actions/Strategies Planned to Address This
Timeframe to Complete (or
Ongoing)Workers Involved Progress Made Signature Supervisor
Signature Date
ROSSAT Tool for Workers (T4W) © Mental Health Coordinating Council and Being | Mental Health & Wellbeing Consumer Advisory Group 2014 10
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