COPYRIGHT © ONE ON ONE EDUCATIONAL SERVICES LIMITED · 2019-08-28 · Front Desk Customer Service: 01. Etiquette and Presentation Front Desk Customer Service: 02. Check-in and Check-out

COPYRIGHT © ONE ON ONE EDUCATIONAL SERVICES LIMITED


POWERED BY:

CONSTRUCTION SAFETY (See pages 1-3)

Caught-In/Between Hazards in Construction EnvironmentsCrane Safety in Construction EnvironmentsElectrocution Hazards in Construction Part IElectrocution Hazards in Construction Part IIEye Safety in Construction EnvironmentsFall Protection in Construction EnvironmentsFirst Aid in Construction EnvironmentsHand & Power Tool Safety in Construction EnvironmentsHand, Wrist & Finger Safety in Construction EnvironmentsHazard Communication in Construction Environments

GENERAL SAFETY (See pages 4-6)

Accident InvestigationArc FlashBack Safety in Industrial EnvironmentsBack Safety in O�ce EnvironmentsComputer Workstation SafetyCon�ict Resolution in Industrial FacilitiesCon�ict Resolution in the O�ceDealing with Drug and Alcohol Abuse... for EmployeesDealing with Drug and Alcohol Abuse... for Managers and SupervisorsDealing With Hazardous Spills

HAZWOPER (See pages 7-9)

Accidental Release Measures & Spill Cleanup ProceduresDealing with the Media in Emergency SituationsDecontamination ProceduresElectrical Safety in HAZMAT Envrionments Exposure Monitoring & Medical SurveillanceHandling Hazardous MaterialsHAZMAT LabelingHAZWOPER Con�ned Space EntryHAZWOPER Fire PreventionHAZWOPER Heat Stress

LABORATORY SAFETY (See pages 10-12)

TABLE OF CONTENTElectrical Safety in the LaboratoryFlammables & Explosives in the LaboratoryHandling Compressed Gas Cylinders in the LaboratoryLaboratory ErgonomicsLaboratory HoodsOrientation to Laboratory SafetyPlanning for Laboratory EmergenciesPreventing Contamination in the LaboratorySafe Handling of Laboratory GlasswareSafety Showers & Eye Washes in the Laboratory

REGULATORY COMPLIANCE (See pages 13-15)

Aerial Lifts in Industrial and Construction EnvironmentsAsbestos AwarenessBloodborne Pathogens in Commercial and Industrial FacilitiesBloodborne Pathogens in First Response EnvironmentsBloodborne Pathogens in Healthcare FacilitiesCon�ned Space EntryDOT HAZMAT Safety TrainingDOT In-Depth HAZMAT Security Emergency PlanningHIPAA Rules and Compliance

CUSTOMER SERVICE (See pages 16-18)

Customer Service: 02. Helping Customers Increase IncomeFront Desk Customer Service: 01. Etiquette and PresentationFront Desk Customer Service: 02. Check-in and Check-outFront Desk Customer Service: 03. Communicating with GuestsFront Desk Customer Service: 04. Telephone TechniquesFront Desk Customer Service: 05. Handling Upset GuestsFront of the House: 01. Introduction to RestaurantsFront of the House: 02. Greeting and Seating GuestsFront of the House: 03. Interacting with Guests: FundamentalsFront of the House: 04. Interacting with Guests: Special CircumstancesFront of the House: 05. Interacting with Guests: Di�cult People

CONFLICT MANAGEMENT (See pages 19-21)

Con�ict Management: Con�ict ProcessCon�ict Management: Maintaining Self-controlCon�ict Management: Special SituationsCon�ict Management: Unavoidable TruthsKeep Your Cool: AttitudeKeep Your Cool: ControlKeep Your Cool: SignsKeep Your Cool: TruthsKeep Your Cool: VentingStress Management: Avoidable Stress

FINANCE (See pages 22-23)

Budgeting Essentials: Budget ReportingBudgeting Essentials: Budgeting ExpensesBudgeting Essentials: Budgeting RevenueBudgeting Essentials: What is BudgetingBudgeting Essentials: Zero Based BudgetingCost of Sales: COGSCost of Sales: DiscountsCost of Sales: InventoryExpenses: Controllable and Uncontrollable ExpensesExpenses: Direct and Indirect Expenses

LEADERSHIP (See pages 24-28)

Individual Listening SkillsCommunicating PersuasivelyCon�ict ManagementDeveloping Diverse TeamsEthics for ManagersPillars of Leadership: 01. GrowthPillars of Leadership: 02. PurposePillars of Leadership: 03. CommunicationPillars of Leadership: 04. Letting GoPillars of Leadership: 05. Stewardship

COMMUNICATION (See pages 29-31)

Evade Trick Questions at MeetingsIdentify Your Communication StylesSuccessfully Adapting Your MessagePrepare for a win-win negotiationCommunicating E�ectivelyCommunicating on the PhoneThree Routes To Good Communication

HOSPITALITY (See pages 32-34)

Back of the House: 01. Introduction to Restaurant CuisineBack of the House: 02. Making the MenuBack of the House: 03. Making the Menu: PresentationBack of the House: 04. Kitchen SafetyBack of the House: 05. Knife SafetyBack of the House: 06. Food Safety PlansFood and Beverage: 01. In-Room DiningFood and Beverage: 02. Alcohol BasicsFood and Beverage: 03. Food Safety PlansFood Safety - Food Safety for Food Handlers

EdX Courses (See pages 35-36)

Manufacturing Systems IManufacturing Systems IIManufacturing Process Control IManufacturing Process Control IISupply Chains for Manufacturing ISupply Chains for Manufacturing IIOperations ManagementMarketing Analytics: Products, Distribution and SalesInnovation: From Plan To Product


CONSTRUCTION SAFETY (See pages 1-3)

Caught-In/Between Hazards in Construction EnvironmentsCrane Safety in Construction EnvironmentsElectrocution Hazards in Construction Part IElectrocution Hazards in Construction Part IIEye Safety in Construction EnvironmentsFall Protection in Construction EnvironmentsFirst Aid in Construction EnvironmentsHand & Power Tool Safety in Construction EnvironmentsHand, Wrist & Finger Safety in Construction EnvironmentsHazard Communication in Construction Environments

GENERAL SAFETY (See pages 4-6)

Accident InvestigationArc FlashBack Safety in Industrial EnvironmentsBack Safety in O�ce EnvironmentsComputer Workstation SafetyCon�ict Resolution in Industrial FacilitiesCon�ict Resolution in the O�ceDealing with Drug and Alcohol Abuse... for EmployeesDealing with Drug and Alcohol Abuse... for Managers and SupervisorsDealing With Hazardous Spills

HAZWOPER (See pages 7-9)

Accidental Release Measures & Spill Cleanup ProceduresDealing with the Media in Emergency SituationsDecontamination ProceduresElectrical Safety in HAZMAT Envrionments Exposure Monitoring & Medical SurveillanceHandling Hazardous MaterialsHAZMAT LabelingHAZWOPER Con�ned Space EntryHAZWOPER Fire PreventionHAZWOPER Heat Stress

LABORATORY SAFETY (See pages 10-12)

Electrical Safety in the LaboratoryFlammables & Explosives in the LaboratoryHandling Compressed Gas Cylinders in the LaboratoryLaboratory ErgonomicsLaboratory HoodsOrientation to Laboratory SafetyPlanning for Laboratory EmergenciesPreventing Contamination in the LaboratorySafe Handling of Laboratory GlasswareSafety Showers & Eye Washes in the Laboratory

REGULATORY COMPLIANCE (See pages 13-15)

Aerial Lifts in Industrial and Construction EnvironmentsAsbestos AwarenessBloodborne Pathogens in Commercial and Industrial FacilitiesBloodborne Pathogens in First Response EnvironmentsBloodborne Pathogens in Healthcare FacilitiesCon�ned Space EntryDOT HAZMAT Safety TrainingDOT In-Depth HAZMAT Security Emergency PlanningHIPAA Rules and Compliance

CUSTOMER SERVICE (See pages 16-18)

Customer Service: 02. Helping Customers Increase IncomeFront Desk Customer Service: 01. Etiquette and PresentationFront Desk Customer Service: 02. Check-in and Check-outFront Desk Customer Service: 03. Communicating with GuestsFront Desk Customer Service: 04. Telephone TechniquesFront Desk Customer Service: 05. Handling Upset GuestsFront of the House: 01. Introduction to RestaurantsFront of the House: 02. Greeting and Seating GuestsFront of the House: 03. Interacting with Guests: FundamentalsFront of the House: 04. Interacting with Guests: Special CircumstancesFront of the House: 05. Interacting with Guests: Di�cult People

CONFLICT MANAGEMENT (See pages 19-21)

Con�ict Management: Con�ict ProcessCon�ict Management: Maintaining Self-controlCon�ict Management: Special SituationsCon�ict Management: Unavoidable TruthsKeep Your Cool: AttitudeKeep Your Cool: ControlKeep Your Cool: SignsKeep Your Cool: TruthsKeep Your Cool: VentingStress Management: Avoidable Stress

FINANCE (See pages 22-23)

Budgeting Essentials: Budget ReportingBudgeting Essentials: Budgeting ExpensesBudgeting Essentials: Budgeting RevenueBudgeting Essentials: What is BudgetingBudgeting Essentials: Zero Based BudgetingCost of Sales: COGSCost of Sales: DiscountsCost of Sales: InventoryExpenses: Controllable and Uncontrollable ExpensesExpenses: Direct and Indirect Expenses

LEADERSHIP (See pages 24-28)

Individual Listening SkillsCommunicating PersuasivelyCon�ict ManagementDeveloping Diverse TeamsEthics for ManagersPillars of Leadership: 01. GrowthPillars of Leadership: 02. PurposePillars of Leadership: 03. CommunicationPillars of Leadership: 04. Letting GoPillars of Leadership: 05. Stewardship

COMMUNICATION (See pages 29-31)

Evade Trick Questions at MeetingsIdentify Your Communication StylesSuccessfully Adapting Your MessagePrepare for a win-win negotiationCommunicating E�ectivelyCommunicating on the PhoneThree Routes To Good Communication

HOSPITALITY (See pages 32-34)

Back of the House: 01. Introduction to Restaurant CuisineBack of the House: 02. Making the MenuBack of the House: 03. Making the Menu: PresentationBack of the House: 04. Kitchen SafetyBack of the House: 05. Knife SafetyBack of the House: 06. Food Safety PlansFood and Beverage: 01. In-Room DiningFood and Beverage: 02. Alcohol BasicsFood and Beverage: 03. Food Safety PlansFood Safety - Food Safety for Food Handlers

EdX Courses (See pages 35-36)

Manufacturing Systems IManufacturing Systems IIManufacturing Process Control IManufacturing Process Control IISupply Chains for Manufacturing ISupply Chains for Manufacturing IIOperations ManagementMarketing Analytics: Products, Distribution and SalesInnovation: From Plan To Product

One on One Educational Services is a limited-liability company, located in Kingston, Jamaica. The company designs, develops, and markets instructional products and services to meet the learning and development needs of:• Educational Institutions• Government Organizations• Non-governmental Organizations• Private Sector businesses and enterprises.Since its inception in 2013, One on One Educational Services as an e-Learning Service provider has secured key partnerships, investments, and evolution of its propriety software making it uniquely positioned for rapid scaling. The company has long-term deals with the region's leading telecom provider, Flow, and the Caribbean Examination Body, CXC, to empower more than 1,000,000 Caribbean nationals to bridge the digital divide and learn and take their exams online, laying the foundation for rapid skills acquisition for a number of subject areas and business skills.We are committed to high quality instructional design and educational new media development, that’s facilitates the delivery of digital programmes, courses, and learning objects for the distance education, distributed learning, and e-learning markets.

WELCOME TO ONE ON ONE’S E-LEARNING CONTENT COURSE BROCHURE!

INTRODUCTION

INTRODUCTION

Our E-learning courses are creative, interactive and relevant sessions ensure participants are actively engaged from the

outset, ready to apply what they have learnt as soon as they are back at their desks. Each training programme uses a

combination of instruction, worked examples, multimedia, and case studies which embeds the practical application of our

course principles. Each participant will be encouraged to challenge existing

methodology as a starting point to positively a�ect processes and procedures in their own workplace. This in turn adds value by providing the platform for participants to engage with their peers providing informed opinion and valuable input to future professional decisions. Our hands-on scenario-based approach enables brainstorming, creative thinking and deep embedded

learning to take place.

TRAINING DELIVERY METHODOLOGY

POWERED BY

CONSTRUCTIONSAFETYCONSTRUCTIONSAFETYOVER 170+ SAFETY TRAINING TOPICS, ANYTIME, ANYWHERE.

Caught-In/Between Hazards inConstruction Environments

Course Length: 45 minutes Course Length: 30 minutes Course Length: 45 minutes


One on One’s interactive course on Caught-In/Between Hazards in Construction Environments provides the information employees need to recognize the caught-in/between hazards that are associated with construction tasks and avoid them before accidents happen. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Crane Safety in Construction Environments

One on One’s interactive course on Crane Safety in Construction Environments points out to employees that over 90% of crane-related accidents are caused by human error... and that they are the key to preventing these incidents. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Electrocution Hazards in Construction Part - I

The �rst in a two-part series on electrocution hazards, One on One’s interactive course on Electrocution Hazards In Construction Environments Part I… Types of Hazards and How You Can Protect Yourself discusses the major types of electrocution hazards, and how employees can protect themselves from electrical hazards and electrocution in construction environments. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Electrocution Hazards in Construction Part - II

The second in a two-part series on electrocution hazards, One on One’s interactive course on Electrocution Hazards In Construction Environments Part II… Employer Requirements discusses the major types of electrocution hazards, and how employees can protect themselves from electrical hazards and electrocution in construction environments, as well as employers' responsibilities in these areas. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Eye Safety in Construction Environments

One on One’s interactive course on Eye Safety in Construction Environments provides employees with the information they need to recognize and avoid eye hazards that they can encounter on a job site. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Fall Protection in Construction Environments

One on One’s interactive course on Fall Protection in Construction Environments provides the information employees need to work safely when they are o� the ground, and satis�es the major training requirements in the OSHA Standard on Fall Protection. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi�cate, and training log. Interactive training courses take about 45 minutes to complete but vary by learner.

CONSTRUCTION SAFETY

2. Visit us at 1on1lms.com for more information!

Course Length: 45 minutes


First Aid in Construction Environments

One on One’s interactive course on First Aid in Construction Environments discusses what employees should do and not do when someone is sick or injured, and how to determine when they should call for emergency assistance. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Hand & Power Tool Safety in Construction Environments

One on One’s interactive course on Hand & Power Tool Safety in Construction Environments discusses hand and power tool hazards, and show employees the equipment and safe practices they can use to prevent injuries on a job site. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Hand, Wrist & Finger Safety in Construction Environments

One on One’s interactive course on Hand, Wrist & Finger Safety in Construction Environments reviews the hand, wrist and �nger hazards that employees may encounter on a job site, and show them the equipment and safe work practices they can use to prevent injuries. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Hazard Communication in Construction Environments

'One on One’s interactive course on Hazard Communication in Construction Environments both introduces employees to the Hazard Communication regulations and provides training on the various groups of chemicals found in the construction environment. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


CONSTRUCTION SAFETY

3.Visit us at 1on1lms.com for more information!

GENERALSAFETYGENERALSAFETYALL TOPICS AVAILABLE IN ENGLISH AND SPANISH.

Accident Investigation



One on One interactive course on Accident Investigation provides employees with the information they need to understand the goals of an accident investigation, the process itself, and how they can participate in the process to help make their workplace safer. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Arc Flash

One on One’s interactive course on Arc Flash focuses on what arc �ash is, its hazards and how employees can avoid it on the job. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Back Safety in Industrial Environments

One on One's interactive course on Back Safety in Industrial Environments discusses situations that can lead to back injuries and what employees can do to avoid them… both at work and at home. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Back Safety in O�ceEnvironments

One on One’s interactive course on Back Safety in O�ce Environments discusses situations that can lead to back injuries and what employees can do to avoid them… both at work and at home. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Computer Workstation Safety

One on One’s interactive course on Computer Workstation Safety reviews the safe use of computers, and o�ers practical solutions to many potential problems. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained

Con�ict Resolutionin Industrial Facilities

One on One’s interactive course on Con�ict Resolution in Industrial Facilities discusses the techniques and strategies that can be used to limit the damage and disruption con�ict can sometimes cause in the workplace. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


GENERAL SAFETY




Con�ict Resolution in theO�ce

One on One’s interactive course on Con�ict Resolution in the O�ce discusses the techniques and strategies that can be used to limit the damage and disruption con�ict can sometimes cause in the workplace. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Dealing with Drug & Alcohol Abuse for Employees

One on One's interactive course on Dealing with Drug and Alcohol Abuse... for Employees discusses the hazards of substance abuse, how employees can avoid them and what they can do to help keep their workplace drug and alcohol-free. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Dealing with Drug & Alcohol Abuse for

Managers and Supervisors

One on One's interactive course on Dealing with Drug and Alcohol Abuse... for Managers and Supervisors discusses drug and alcohol abuse, the damage it causes to workers and the businesses that employ them, and what should be done to create and maintain a drug and alcohol free workplace. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Dealing With Hazardous Spills

One on One's interactive course on Dealing with Hazardous Spills helps workers understand the hazards that can be associated with HAZMATs and the cleanup procedures that can mitigate them. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


GENERAL SAFETY


HAZWOPERHAZWOPEREITHER WITH ONE OFF TOPIC OR A COMPLETE HAZMAT LIBRARY,WE HAVE YOU COVERED

Accidental Release Measures& Spill Cleanup Procedures



One on One’s interactive course on Accidental Release Measures & Spill Cleanup Procedures is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. The Course discusses the plans and procedures necessary to safely contain and cleanup a hazardous materials spill. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Dealing with the Mediain Emergency Situations

One on One’s interactive course on Dealing with the Media in Emergency Situations is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. This course instructs employees on the proper ways of interacting with the media during an emergency situation. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Decontamination Procedures

One on One’s interactive course on Decontamination Procedures is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. The course helps employees understand how to reduce or eliminate potential exposure to hazardous materials in their work environments. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Electrical Safety inHAZMAT Envrionments

One on One’s interactive course on Electrical Safety in HAZMAT Environments is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. The course helps employees understand the hazards of uncontrolled energy in hazardous materials environments, and how to reduce or eliminate these potential hazards. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained

Exposure Monitoring &Medical Surveillance

One on One’s interactive course on Exposure Monitoring & Medical Surveillance is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. The course... part of the HAZWOPER Annual Retraining Series... discusses various types of exposure monitoring equipment and techniques. The course reviews the concept of medical surveillance and how it is used to evaluate the health of anyone who regularly works around hazardous materials. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Handling Hazardous Materials

One on One’s interactive course on Handling Hazardous Materials is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. The course discusses the nature and behavior of hazardous chemicals, and how to reduce or eliminate potential exposure to hazardous materials in their work environments. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


HAZWOPER


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HAZMAT Labeling

One on One’s interactive course on HAZMAT Labeling is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. The course helps employees understand di�erent labeling systems and how to use these systems to reduce or eliminate potential exposure to hazardous materials in their work environments. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

HAZWOPER Con�nedSpace Entry

One on One’s interactive course on HAZWOPER Con�ned Space Entry is designed to help employees understand how to reduce or eliminate potential exposure to hazardous materials in con�ned space work environments as required by OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

HAZWOPER Fire Prevention

One on One’s interactive course on HAZWOPER Fire Prevention is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. This course helps employees understand the hazards of �re when combined with hazardous materials. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

HAZWOPER Heat Stress

One on One’s interactive course on HAZWOPER Heat Stress is designed to help facilities comply with OSHA's HAZWOPER regulation (29 CFR 1910.120). As part of these regulations, there are varying requirements for employee training, depending on an employee's speci�c level of involvement with hazardous materials. The course helps employees understand the need to guard against heat-related illnesses and what steps they can take to protect themselves in their work environments. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


CONSTRUCTION SAFETY

[email protected]

HAZWOPER


LABORATORY SAFETYLABORATORY SAFETYTRAINING CAN BE DIFFICULT IN A LAB SETTING, SO COURSES ARE ACCESSIBLE ON ANY DEVICE

Electrical Safety in theLaboratory



One on One’s interactive course on Electrical Safety in the Laboratory emphasizes the need for safety when using electricity, and discusses how to reduce the potential for accidents involving electrical shock, �re and explosions. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Flammables & Explosivesin the Laboratory

One on One’s interactive course on Flammables and Explosives in the Laboratory discusses the nature of �ammable and explosive materials, as well as hazards associated with their use. It also reviews the proper handling procedures and personal protective equipment that should be used when working with these substances. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Handling Compressed GasCylinders in the Laboratory

One on One’s interactive course on Handling Compressed Gas Cylinders in the Laboratory examines how gas cylinders work, the hazards that are associated with them and the need for caution when using or storing a cylinder. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Laboratory Ergonomics

One on One’s interactive course on Laboratory Ergonomics discusses the need to set up work areas correctly, as well as how to minimize the strain of using laboratory equipment, tools and instruments. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Laboratory Hoods

One on One’s interactive course on Laboratory Hoods emphasizes how to properly use laboratory hoods and how to test them to ensure correct functioning... as well as discusses how hoods can protect an experiment, the facility, and most importantly, the employee. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Orientation toLaboratory Safety

One on One’s interactive course on Orientation to Laboratory Safety shows both new employees and seasoned veterans the importance of safety in the laboratory... as well as reviews the OSHA regulations and good safety practices that apply to the laboratory environment. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


LABORATORY SAFETY




Planning forLaboratory Emergencies

One on One’s interactive course on Planning for Laboratory Emergencies discusses how to minimize damage and prevent injuries if an emergency should occur. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Preventing Contaminationin the Laboratory

One on One’s interactive course on Preventing Contamination in the Laboratory emphasizes the need to recognize situations that could lead to contamination, and discusses what can be done to prevent contamination from occurring. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Safe Handling ofLaboratory Glassware

One on One’s interactive course on Safe Handling of Laboratory Glassware discusses the nature of various types of glassware, and the problems it can cause... as well as the need for employees to use and maintain laboratory glassware safely. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Safety Showers &Eye Washes in the Laboratory

One on One’s interactive course on Safety Showers and Eye Washes in the Laboratory reviews the correct ways to use this equipment, and emphasizes the need for quick action after a chemical splash or spill. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


LABORATORY SAFETY


REGULATORY COMPLIANCEREGULATORY COMPLIANCEINTERACTIVE TRAINING LIBRARY FOR BLENDED SAFETY TRAINING

Aerial Lifts in Industrial andConstruction Environments



One on One’s interactive course on Aerial Lifts in Industrial and Construction Environments reviews the various types of aerial lifts, make employees aware of the hazards that are associated with these lifts, and give them the information that they'll need to work safely… whether they're using a lift or working around one. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Asbestos Awareness

One on One’s interactive course on Asbestos Awareness provides employees with this important information, and also helps employers comply with the training requirements of the OSHA Asbestos Standard. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Bloodborne Pathogens inCommercial and Industrial

Facilities

One on One’s interactive course on Bloodborne Pathogens in Commercial and Industrial Facilities provides essential information while assisting commercial and industrial organizations in ful�lling the training requirements contained in the OSHA Bloodborne Pathogens Standard. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Bloodborne Pathogensin First Response

Environments

One on One’s interactive course on Bloodborne Pathogens in First Response Environments provides essential information while assisting �rst responder organizations in ful�lling the training requirements contained in the OSHA Bloodborne Pathogens Standard. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Bloodborne Pathogensin Healthcare Facilities

One on One’s interactive course on Bloodborne Pathogens in Healthcare Facilities provides essential information while assisting healthcare organizations in ful�lling the training requirements contained in the OSHA Bloodborne Pathogens Standard. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Con�ned Space Entry

One on One’s interactive course on Con�ned Space Entry addresses the major areas of employee training required by the regulation. This course was created speci�cally for OSHA's Permit Required Con�ned Space Regulation (29 CFR part 1910.146) and includes information on Con�ned Spaces in Construction regulation (CFR 29 1926 Subpart AA). Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


REGULATORY COMPLIANCE




DOT HAZMAT Safety Training

One on One’s interactive course on DOT HAZMAT Safety Training discusses the Hazardous Materials Regulations established by the U.S. Department of Transportation (DOT) and how they a�ect each stage of the transportation process, as well as what employees can do to help prevent HAZMAT incidents from occurring. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

DOT In-DepthHAZMAT Security

One on One’s interactive course on DOT In-Depth HAZMAT Security focuses on what employees can do to help prevent theft, hijacking and sabotage of HAZMATs by terrorists. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.

Emergency Planning

One on One’s interactive course on Emergency Planning assists facilities in complying with existing OSHA, SARA Title III, and numerous state regulations and helps them prepare for potential emergency situations. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained

HIPAA Rules and Compliance

One on One’s interactive course on HIPAA Rules and Compliance de�nes HIPAA terms, explains the regulation and discusses what business entities and employees in healthcare-related �elds need to do to comply with them. Using a powerful combination of audio, full-motion video, text and colorful graphics, this course provides the most cost-e�ective safety and regulatory compliance training available today. The course is divided into a number of logical sections so information is easily understood... and retained.


REGULATORY COMPLIANCE


POWERED BY

CUSTOMERSERVICECUSTOMERSERVICECOVER YOUR TEAM WITH CRITICAL SUPPORT IN MANAGEMENT

Customer Service: 02.Helping Customers Increase

Income

Course Length: 0 3 minutes Course Length: 06 minutes Course Length: 14 minutes


Now that you understand what Service Quality Indicators are, and you know what your customers expect of you, it's time to �gure out what's important to your customers BEYOND the SQI. If you ask them, "Why are you in business?", the answer is usually pretty simple: to make money! This course will take you through the di�erent ways to generate revenue, so your customers see you as a tool to help them reach their business goals.

Front Desk Customer Service: 01. Etiquette and Presentation

You've heard of the saying, "You never get a second chance to make a good �rst impression." That couldn't be any truer with welcoming someone to your hotel. You might be the �rst person a guest interacts with when they step foot into your hotel. You don't want their stay to get o� to a rocky start. Etiquette and presentation at the front desk is crucial to working in a successful hotel. In this course, we'll discuss dress codes, how to properly greet guests using basic etiquette rules, and certain things to avoid when working at the front desk.

Front Desk Customer Service: 02. Check-in and Check-out

When a guest arrives at the hotel, the registration process begins. The registration process is de�ned as the process of assigning rooms to the guest at the time of their arrival by �lling out necessary details about the guest and the rooms. In most cases, it's a several step process that we'll discuss thoroughly in this program. When it comes to checking out of a hotel, the process is similar and involves several key things that need to be done that we'll cover here as well. Check-ins and check-outs are a critical part of the hotel experience, and as the face of the hotel, you need to know how to handle them properly.

Front Desk Customer Service:03. Communicating with Guests

Communicating with guests in your hotel can be hard. The guest experience at your hotel is directly related to the customer service that they receive during their stay. No matter what part of the hotel you are working in, there should be an overall common standard of excellent customer service. Since we are focusing on the front desk, that's the part of the customer service and communication we're going to focus on in this program. We'll go over basic etiquette, empathy, consistency, and the di�erent means of communication.

Front Desk Customer Service: 04. Telephone Techniques

Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be able to identify an internal and external phone call. You need to know how to transfer a call and how to put a caller on hold. But most importantly, you need to know how to listen.

Front Desk Customer Service:05. Handling Upset Guests

When it comes to working the front desk, you will have to deal with guest complaints. You need to handle those complaints professionally. Remember, your hotel only exists because of the guests that stay in it. A guest could no longer stay at your hotel by being dissatis�ed just one time. In this program, we are going to cover tips to help you turn guest complaints into resolutions.


CUSTOMER SERVICE


Course Length: 08 minutes Course Length: 06 minutes


Front of the House: 01. Introduction to Restaurants

If you're a server, you probably don't need to be told of the importance of customer service. It's right there in your job title. You serve customers. To do so successfully, you'll need to understand the basic principles of customer service. That's what we'll cover in this course. We'll discuss what it means to have good people skills, professionalism, the necessary know-how, attentiveness, and �exibility.

Front of the House:02. Greeting and Seating Guests

There's no denying the power of the �rst impression. It's the perception that forms within seconds. First impressions are quick to form and tough to change. This is why the role of the host in a restaurant is so important. As the �rst person the guest encounters during their visit, the host is tasked with making sure their �rst impression is a good one. In this course, we'll look at the process for welcoming guests to a restaurant. Then, we'll share some tips for exceeding expectations.

Front of the House:03. Interacting with Guests:

Fundamentals

If you're a server, you probably don't need to be told of the importance of customer service. It's right there in your job title. You serve customers. To do so successfully, you'll need to understand the basic principles of customer service. That's what we'll cover in this course. We'll discuss what it means to have good people skills, professionalism, the necessary know-how, attentiveness, and �exibility.

Front of the House: 04. Interacting with Guests:

Special Circumstances

All guests deserve high quality service and, as you know, consistent service is key to turning occasional visitors into regular customers. However, there are some special circumstances that require extra e�ort. Preparing for these situations in advance will help you react appropriately when they occur. In this course, we'll look at several special circumstances you're bound to encounter. These are: families with children, large groups, and persons with disabilities or health issues.

Front of the House:05. Interacting with Guests:

Di�cult People

Everyone makes mistakes. It's an unavoidable fact of life. As much as you want to deliver perfect service to each and every customer, there will be times when your e�orts fall short. In addition, there will be customers who are just...di�cult. Di�cult to please, di�cult to communicate with, di�cult to serve. What's a server to do? In this course, we'll look at tips and tricks for what to do when things go wrong. We're going to do this by examining three common scenarios.


CUSTOMER SAFETY


CONFLICT MANAGEMENTCONFLICT MANAGEMENTLEARN THE TECHNIQUES & STRATEGIES TO LIMIT THE INTERNAL DISRUPTION

Con�ict Management:Con�ict Process



OK, so you accept the unavoidable truths and can stay in control. That takes care of you. Now how do you deal with the other person who is causing all the con�ict? In this third program of a four-part series on Con�ict Management, you will learn the �ve-step process for responding to someone in a con�ict situation. There are no guarantees that everything will turn out perfectly, but this process gives you the best chance of helping others calm down and "reconnect their brains" so that the problem can be mutually resolved.

Con�ict Management:Maintaining Self-control

The easiest thing to do in a con�ict situation is to let yourself get emotionally "hooked" into it. You must stay in a thinking mode rather than getting emotional about what the other person is saying. In this second program of a four-part series on Con�ict Management, you will learn six tips for staying in control while others are losing theirs.

Con�ict Management:Special Situations

Sometimes you can apply the con�ict management process perfectly, and the other person still won't calm down. Sometimes the other person can begin to cross the line between being upset versus being angry, abusive, or threatening. In this �nal program of a four-part series on Con�ict Management, you will learn how and where to get help when the situation goes beyond your ability to resolve it, or when the other person steps over the line verbally.

Con�ict Management:Unavoidable Truths

Dealing with upset customers and co-workers is one of the most di�cult things we do. Our natural reaction is to �ght back and defend ourselves, yet that rarely resolves the problem. In this �rst program of a four-part series on Con�ict Management, learn the unavoidable truths that you must accept in dealing with con�ict—truths that often run counter to how you most often react.

Keep Your Cool: Attitude

We already know that getting mad is a decision. Well, if that's true, then staying cool starts with a decision which is driven by an attitude adjustment. So how do you make this mental shift?

Keep Your Cool: Control

It's healthy to express your emotions; suppressing them makes things worse. In this program, we'll discuss how anger should be expressed in an acceptable, positive, nonviolent way.


CONFLICT MANAGEMENT




Keep Your Cool: Signs

This program takes a look at situational factors that can be incubators for anger. They may not be the root cause of the anger, but they feed the intensity.

Keep Your Cool: Truths

This series is about how to keep your cool when things get tense. Before we dive in, we need to better understand how anger a�ects us. Let's go over the seven universal truths about anger, and take a look at the anger continuum.

Keep Your Cool: Venting

We've talked about anger. We reviewed the di�erent types and the early warning signs. You understand the importance of attitude, and you can use the anger control process. So what do you do when all of this doesn't work?

Stress Management:Avoidable Stress

Stress is a part of life but some of it can be avoided all together. Learn how in this program.


CONFLICT MANAGEMENT


FINANCEFINANCE

FINANCIAL INFORMATION FOR NON-FINANCIAL ROFESSIONALS

Budgeting Essentials:Budget Reporting


Course Length: 01 minutes Course Length: 01 minutes

Budgeting Essentials: Budget Reporting

Budgeting Essentials:Budgeting Expenses

Budgeting Essentials: Budgeting Expenses

Budgeting Essentials:Budgeting Revenue

Budgeting Essentials: Budgeting Revenue

Budgeting Essentials:What is Budgeting

This course series introduces �nancial information for non-�nancial professionals. The series explores di�erent aspects of �nancial terms in a way any person can easily understand. This course covers an introduction to budgeting essentials, including an overview of what budgeting is and how it is used within a company.

Budgeting Essentials:Zero Based Budgeting

Budgeting Essentials: Zero Based Budgeting

Cost of Sales:COGS


Cost of Sales: COGS

Cost of Sales:Discounts

Cost of Sales: Discounts

Cost of Sales:Inventory

Cost of Sales: Inventory


Expenses: Controllable and Uncontrollable Expenses

Expenses: Controllable and Uncontrollable Expenses


Expenses: Direct and Indirect Expenses

Expenses: Direct and Indirect Expenses


FINANCE


LEADERSHIPLEADERSHIP

ALL TOPICS AVAILABLE IN ENGLISH AND SPANISH.

Individual Listening Skills



This course is designed to help participants improve their listening skills through practical exercises and increased awareness of their personal listening styles.

Communicating Persuasively

This course presents techniques in the art of persuading others. It shows you how to use the 3 x 3 Writing Plan to organize and compose messages. It also presents a toolbox of new techniques for writing persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests.

Con�ict Management

Simply putting a group of people together to accomplish a collective task does not make a team. This course will help you understand the impact of cultural factors when you attempt to build harmonious and productive work units. You will learn to build a team that encourages mutual accountability, trust, problem solving, con�ict management, and an appreciation for the unique contributions by all. You will also learn to foster enthusiasm about the collective purpose of the team and each person's role in accomplishing that purpose.

Developing Diverse Teams

Welcome to Managing Change! This module provides managers with the tools necessary to manage change in an e�ective and e�cient manner. It outlines strategies managers when they seek change to improve the organization's performance. Tips and techniques that can be used to manage the change process are outlined.

Ethics for Managers

In this program we're going to be talking about leader to-dos. What really works in terms of improving ethical behavior? It's leadership. Research clearly shows that ethical leadership is incredibly important, and is proven to actually change the way people behave.

Pillars of Leadership

Award-winning course designers teamed up with bestselling author Jason Jennings. The result is this exciting new series from Mindscaling focusing on the extensive research, CEO interviews and corporate consulting of Jason Jennings and Laurence Houghton. Their team has observed and documented the lives of over 1200 successful leaders, which has been published in 7 bestselling books on leadership. Now the secrets are available to you.


LEADERSHIP




Part 1. Growth

Duration: 19 minutes (1st of �ve part series)

In this �rst module Jason focuses on the importance of every leader focusing on and committing to Growth, because growth is what provides the motivating opportunity to be part of a winning team and to reach one’s highest potential.

**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie Erin Brockovich with Julia Roberts.)

Jason Jennings is a researcher and one of the most successful and proli�c business and leadership authors in the world. A back-to-back best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their research.Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in business,” and USA TODAY calls him “one of the three most in-demand business speakers on the planet.” Jennings says his greatest thrill is helping lead organizations to their full economic potential.

Part 02. Purpose

Duration: 16 minutes (2nd of �ve part series)

Research demonstrates that we work harder, with greater discipline, persist longer, collaborate better, and even makes us healthier and happy when we have a sense of purpose.Why are you doing what you are doing, and do your colleagues have a sense of purpose in their work? The most successful companies in the world embrace the power of Purpose and use a higher calling to create a meaningful purpose that truly engages today’s workers. It’s not a bonus, or a directive, that inspires people. In this course leaders will understand the power of purpose and how to build a strong purpose into the fabric of the organization.

**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie In Good Company.)

Jason Jennings is a researcher and one of the most successful and proli�c business and leadership authors in the world. A back-to-back best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their research.Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in business,” and USA TODAY calls him “one of the three most in-demand business speakers on the planet.” Jennings says his greatest thrill is helping lead organizations to their full economic potential.


LEADERSHIP




Part 3: Communication

Duration: 16 minutes (3rd of �ve part series)

In this next module Jason focuses on the importance of Communicating with genuine interest, having discovery conversations, and helping others achieve their goals and use their capabilities. This course gives leaders and managers the ability to initiate meaningful and powerful conversations with anyone in the organization.

**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie Meet the Parents featuring Ben Stiller and Robert De Niro.)

Jason Jennings is a researcher and one of the most successful and proli�c business and leadership authors in the world. A back-to-back best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their research.

Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in business,” and USA TODAY calls him “one of the three most in-demand business speakers on the planet.” Jennings says his greatest thrill is helping lead organizations to their full economic potential.

Part 4: Letting Go

Duration: 16 minutes (4th of �ve part series)

There are just four important things to let go of. In this lesson, Jason teaches those four secrets to breaking free. We learn how to maintain velocity by dumping the excess baggage that slows other organizations down. This builds a shared understanding and trust that allows leaders to Let Go of practices that aren’t working and allow for new ideas and change.

**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie Apollo13 with Tom Hanks.)




LEADERSHIP



Part 5: Stewardship

Duration: 14 minutes (5th of �ve part series)

In the �nal module Jason reveals what highly successful leaders consider most essential to their role – that of Stewardship. Stewards are courageous about bucking conventional wisdom and standing up for people and principles. Feeling called to do what they do, these leaders make life better for everybody.




LEADERSHIP


COMMUNICATIONCOMMUNICATION

DISCOVER YOUR DOMINANT COMMUNICATION STYLE

Evade Trick Questions at Meetings



Designed for public speakers, this course explains the problems that can arise during questions from your audience and how to maintain your leadership position at the podium during these scenarios. We'll discuss the warning signs of a disruptive person in the audience and how to prepare in advance to manage them. We'll also show you how to successfully work through the 3 main tense situations during a presentation: aggression from a group or individual, disagreement, and unexpected questions. This 15-minute course provides best practices on how to handle tricky situations so you can end your presentation on a high note. The course features interactive modules, quizzes, and downloadable resources for future reference.

Identify Your Communication Styles

Discover your dominant communication style and learn how to adapt the way you speak to individuals and audiences to get your ideas across and increase mutual understanding. Drawing from scienti�c research, this course outlines the 4 main communication styles and their strengths and weaknesses. You'll conduct a self-assessment to determine your dominant communication style, then you'll learn how to identify the communication of the person you are speaking to and adapt your approach accordingly. By the end of the course, you will learn not only how to communicate e�ectively to individuals, but also to large groups. Improve your communication style with this 15-minute course. It includes animated videos, exercises, and quizzes for a complete learning experience. Downloadable resources, including a tip sheet on how to structure a presentation and a breakdown of the 4 communication styles, are included.

Successfully Adapting Your Message

Whether you’re speaking to a crowd or an individual, a co-worker or an executive, your professional success depends on your ability to adapt your message to the situation and person. In this course, you’ll learn how to identify the main public speaking situations in the workplace and prepare to deliver a message that’s appropriate to the situation. We’ll help you de�ne your objective, message, target and context, so your message is heard loud and clear. This 15-minute course will help you adapt what you are saying to get it across more e�ectively. It includes short videos, quizzes, interactive exercises, and downloadable PDFs to keep for future reference.

Prepare for a Win-Win negotiation

Clarify the issues of the negotiation. Clarify your objectives. Prepare the negotiation and your arguments. Identify the concessions and possible compensations.

Communicating E�ectively

Communication is critical to o�ering compelling customer service. Learn key questioning techniques along with proper tone and style so you can communicate e�ectively with customers. This informative After Sales course includes 4 types of content that fall into the categories of Look, Think, Practice and Remember. These sections include videos, questions and a summary of key points. In this detailed course we will cover the 6 key types of questions (open, closed, recall, rhetorical, assumptive and leading) that contribute to constructive communication. We'll also show how tone can positively or negatively a�ect an interaction. You'll learn techniques such as mirroring that allow you to engage with your customers. Pass the practice questions throughout to demonstrate your knowledge of course material.

Communicating on the Phone

Improve your phone communication skills with the valuable tools and techniques presented in this course tailored to enhance your business telephone skills. We will provide tips to ensure that you always sound natural and professional during important business calls. You'll learn how to employ e�ective greetings, how to engage customers over the phone, and how to close a call. Content includes videos, questions and a summary of key points. By the end of this course, you will have the skills to conduct a professional business call with ease. You will also enjoy a new-found con�dence that will be resonate with your listeners.


COMMUNICATION


Three Routes To Good Communication


This course on communicating well shares the simple actions you can take to ensure that your workplace conversations are not only productive, but also positive. Hands on hips and tapping toes are body language signs that we all recognize, but what about the more subtle signals you send? In this module we take a look at how to build a high quality rapport with your colleagues through a positive, 2-way communication style. You will learn the importance of speaking plainly and listening e�ectively, as well as the signi�cance of simple physical gestures during a conversation. This course includes a 15-minute video and a Synthesis �le for referencing the key messages. The tips and advice on how to draw others into the message you are relaying are valuable takeaways from this interactive module.


COMMUNICATION


HOSPITALITYHOSPITALITY

TRAIN YOUR TEAM ON CRITICAL COURSES

Back of the House: 01.Introduction to Restaurant

Cuisine



In this course, we provide the basic information on restaurants, in general. For starters, we'll present common styles of cuisine and service. Then we'll move to the courses of a meal and their order. We'll �nish up with the list of tasks that allow you to be e�cient and prepared.

Back of the House:02. Making the Menu

In this course, you'll learn how to create a menu that showcases your cuisine. We'll start with layout considerations, then look at how to organize your menu and showcase specialty items. Lastly, we'll discuss the language you'll want to use to make the sale.

Back of the House:03. Making the Menu:

Presentation

Plating and presentation techniques are the bridge between the promise of what's on the menu and the ful�llment of that promise. So, understanding how to present food is vital. In this course, we'll cover everything you need to know, starting with choosing tableware, moving on to designing place settings, and ending with how to plate food beautifully and consistently.

Back of the House:04. Kitchen Safety

In this course, we'll focus on the following items: proper dress, fall prevention, equipment use, strain, sprain and nerve injury prevention, chemical spill and burn prevention, and emergency preparation.

Back of the House:05. Knife Safety

The knife is one of the most common restaurant tools, and it's also potentially one of the most dangerous. In this course, you'll learn how to stay safe while using a knife and some �rst aid tips, if you or a colleague is injured.

Back of the House:06. Food Safety Plans

Food safety is a huge responsibility, one that you'll have to embrace fully, now that you are part of a restaurant team. In this course, you'll receive a primer on the legal and safety requirements, including what you must know to keep guests safe from foodborne illness and other hazards.


HOSPITALITY


Course Length:


Food and Beverage:01. In-Room Dining

Welcome to our series on Food and Beverage, a guide on how to operate any food related services in a hotel. This course covers in-room dining or room service. It's a personalized service where guests have the opportunity to order and enjoy food andbeverages in their own rooms. Why would a hotel o�er room service? For starters, if provides guests with an intimate and private dining experience. In fact, some guests actually prefer to order room service. It gives the guest a chance to eat in private in the comfort of their own rooms. In this program we are going to cover the basics of room service. We'll start with the equipment you'll need, to the spaces you'll occupy, and then wrap up with how to conduct room service.

Food and Beverage:02. Alcohol Basics

You're going to be serving food and drinks in your hotel. Whether that's inside your hotel's restaurant or through room service, you need to be familiar with the basics of food and alcohol safety. In this program, we are going to focus on alcohol. We'll discuss blood alcohol concentration, or BAC, and staying compliant with the law. We'll also go over the di�erent types of alcohol served.

Food and Beverage:03. Food Safety Plans

Food safety is a huge responsibility and one that you'll have to embrace fully now that you are part of a hotel's food and beverage team. In this course, you'll receive a primer on your legal and safety requirements, including what you must know to keep guests safe from foodborne illness and other hazards.

Food Safety - Food Safetyfor Food Handlers

This course covers how to use thermometers to ensure foods are properly cooked and safe to eat, how to clean and sanitize them, and the required cooking times and temperatures for speci�c foods. It also de�nes contamination and its sources, and how to prevent it during receiving, storage, preparation, and service. In addition, it describes how to prevent contamination from other food, equipment, utensils, and the environment. The food temperature “danger zone” that allows harmful bacteria to multiply rapidly is also addressed, as well as which foods support the rapid growth of harmful bacteria and are considered “potentially hazardous” and which foods are not. Instruction for keeping cold foods cold and hot foods hot is also included. Finally, this lesson covers the methods for properly cooling hot foods for later service to prevent bacteria from multiplying.


HOSPITALITY


POWERED BY

Manufacturing Systems I

Course Duration: 8 weeks Course Duration: 8 weeks Course Duration: 8 weeks


Learn about manufacturing systems and ways to analyze them in terms of material �ow and storage, information �ow, capacities, and times and durations of events, especially random events.

Manufacturing Systems II

Learn how to analyze manufacturing systems to optimize performance and control costs and better understand the �ow of material and information.

Manufacturing Process Control I

Randomness is inherent in all processes including manufacturing. The fundamental concepts taught in this course will help learners develop powerful statistical process control methods that are the foundation of world-class manufacturing quality.

Learn how to model variations in manufacturing processes and develop methods to reduce and control deterministic variations to achieve consistent process quality.

Manufacturing Process Control II

As part of the Principles of Manufacturing MicroMasters program, this course will build on statistical process control foundations to add process modeling and optimization. Building on formal methods of designed experiments, the course develops highly applicable methods for creating robust processes with optimal quality.

Supply Chains for Manufacturing II

As part of the Principles of Manufacturing MicroMasters program, this course focuses on decision making for system design, as it arises in manufacturing systems and supply chains. Learn about various models, methods and software tools to help make better decisions for system design in manufacturing systems and supply chains.

Supply Chains for Manufacturing I

As part of the Principles of Manufacturing MicroMasters program, this course will expose learners to concepts and models important in supply chain and manufacturing system planning, so that you can better coordinate various resources and assets to optimize the delivery of goods, with an emphasis on key tradeo�s and phenomena. There will be a particular emphasis on how to cope with variability as it arises across a supply chain. The course will introduce a set of operational tactics for dealing with supply chain variability


ENGINEERING


Course Duration: 6 weeks


Operations Management

Operations Management helps you to understand the role of OM in a �rm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.You will understand how operations in an organization are con�gured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts like estimating capacity, identifying bottlenecks, and de-bottlenecking.

Marketing Analytics: Products, Distribution and Sales

In this marketing course, you will learn how to apply advanced concepts such as conjoint analysis and decision tree methodologies to product decisions, as well as learn the best ways to distribute and sell your o�erings to consumers.

This course will equip you with the knowledge and skills necessary to immediately see practical bene�ts in the workplace. Analytics-based marketing is increasingly important in determining a company’s spending and ROI. Many entry-level positions in marketing now require some basic level of knowledge in this rapidly growing �eld.

Innovation: From Plan To Product

This course introduces an evidence-based approach to innovation management with the aim of providing students with the capability to understand the strategic value of information and the tools and techniques that can be used to analyze and use that information to improve decision-making.

Tools include: customer discovery, prototyping, �nancial modeling, business plans and forecasts.Students will learn how to apply the most e�ective tools in developing sustainable business models by exploiting viable, validated opportunities in rapidly changing environments where traditional strategic management approaches are less e�ective.

Lean Production

This course will introduce the main tenets of the Toyota Production System, which includes Just-in-Time manufacturing and Quality Control. We learn how to analyse process �ow and see quantitatively the importance of establishing continuous �ow, by calculating resource utilisation and cycle time to evaluate the impact of set up times, batching, defects and reworks. We introduce quality control tools in order to improve and stabilize our �ow, using workplace visualization and discuss the critical concept of Kaizen, the Japanese practice of continuous improvement. You will see the impact of key concepts of Lean, including Heijunka, Kanban, Jidoka, Andon, Poka Yoke, and 5S, which help achieve increased quality and productivity.Upon successful completion of this series, learners will earn the Technical University of Munich Lean Six Sigma Yellow Belt


COMPUTERSCIENCE & BUSINESS MANAGEMENT

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YOUR BUSINESS LMS WILL BE BUILT TO THE FOLLOWINGSPECIFICATIONS:

40%BUSINESS SPECIFIC COURSES

20%SOFT SKILLS COURSES

20%COMPLIANCE COURSES

20%CUSTOMER SERVICE COURSES

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