Copyright of JBM Group. Duplication Prohibited. 1 Jan 2011 ! namaskar
Copyright of JBM Group. Duplication Prohibited. 1Jan 2011
! namaskar !
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Making India a Globally Competitive Manufacturing Hub through Total Quality ExcellenceArvind K Shukla
Executive Vice President & Head Business Group – IV, JBM Group
[email protected]+91 9999913074
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Expanding leadership in our business through people, keeping pace with
market trends and technology.
Our Vision
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Key Facts & Figures
33 Manufacturing Sites
Employees : 15,000+
Turnover: 4500 Cr.
Headquarter: New Delhi
Founded: 1983
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Diversification
LPG Cylinders
Small Sheet Metal
Components
Welded Assemblies
Dies, Jigs,
Fixtures
Large SheetMetal
Components
SkinPanels
Exhaust Systems
IntegratedWeldedModules
Steel Processing
Tubes
Tailor Welded Blanks
Special Purpose Vehicles
SolidWasteMgmt.
Education
1983 1985 1989 1990 1994 1996 1997 1998 2002 2005 2006 2007 2009 2010
Engg Services
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EuropeArcelor Tailored BlankDassault SystemesMA (Magnetto)
ThailandThai Summit AutoOgihara
IndiaAshok LeylandMaruti SuzukiSandhar Technologies
JapanDaiwa ExcelFutabaHamamatsu PipeJFEMetal OneNisshinOkamotoSumitomoYorozu
South AmericaFanalca
Our Alliances
North AmericaMSC Software
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The underlining business philosophy of the JBM Group has been to expand its reach. This is demonstrated by the following:
Plants Located across the countryCatering to wide Industry segmentsWide Customer baseOfferings of Products & Services
Our Reach
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Our Locations
Gurgaon
Chennai
33 Plants spread across 14 locations
HaridwarPantnagar
Hosur
NashikPune
Bangalore
Sanand
Kosi
Indore
FaridabadGreater Noida
Head OfficeCurrent LocationsUpcoming Locations
Delhi
Aurangabad
Nalagarh
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Industry Segments
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Customer Base
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Exports / International Business
South AfricaGeneral MotorsRenault
South AfricaGeneral MotorsRenault
North AmericaJudricksDelphi
North AmericaJudricksDelphi
Europe Volvo BusHusqvarnaJCBTerexIngersoll Rand
Europe Volvo BusHusqvarnaJCBTerexIngersoll Rand
AsiaAl Shirawi
AsiaAl Shirawi
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Food for thought
"Without changing our patterns of thought,
we will not be able to solve the problems that we created with our current patterns of thought.“
~ Albert Einstein
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The Old Way
The Secret to Success?
Andrew
Carnegie
The New Way
W. Edward Deming
Total Quality Excellence
“Watch the Quality (Right First Time)
and the profits will take care of
themselves.”
“Watch the costs and the profits will
take care ofthemselves.”
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‘Total Quality Excellence’ for Competitive edge – The JBM way
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Winning Organisation for the New EconomyDifferent levels of knowledge management
Learning Learning
OrganisationOrganisation
Every Body isEvery Body is
LearningLearning
Coaching Coaching
OrganisationOrganisation
Every Body isEvery Body is
LearningLearning
Teaching andTeaching and
being taughtbeing taught
Coaching andCoaching and
being Coachedbeing Coached
KNOWLEDGE MANAGEMENT( Both Explicit and Tacit )
RESULTS( Sustained Growth and Value Creation )
Teaching Teaching
OrganisationOrganisation
Every Body isEvery Body is
LearningLearning
Teaching and Teaching and
being taught being taught
TypicalTypical
OrganisationOrganisation
Every Body is Every Body is busy; Firefighting busy; Firefighting in routinein routine
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Winning Organisation for the New Economy NEEDS
• Leaders Who can set example &
demonstrate• Change Agents Who have the conviction to state
the facts based on data even if the consequences are associated with unpleasantness.
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“Perfection is not Attainable.
But if we Chase Perfection we can catch Excellence”
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PERFECT ULTIMATE•Right-First Time•Right-On Time•Both every time•By every one• In every job• In every activity•Without
inspection
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“To improve is to change ;
To be perfect is to change often ”
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1.Delight your
Customers with
Speed and Quality
Pro
cess
Flo
w
VOC
Data & Facts
ImproveProcess
Qu
alit
y
Def
ects
& V
aria
tio
n
Team work
VisionMissionValuesGoals
Sp
eed
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2.Improve your process by eliminating variation, improve
process flow and speed
by eliminating / reducing 3MUs in the process.P
roce
ss F
low
VOC
Data & Facts
ImproveProcess
Qu
alit
y
Def
ects
& V
aria
tio
n
Team work
VisionMissionValuesGoals
Sp
eed
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3. Engage Teams through taking Responsibility and Accountability for Quality, Speed, Cost Effectiveness, and People (Safety & Morale)
Pro
cess
Flo
w
VOC
Data & Facts
ImproveProcess
Qu
alit
y
Def
ects
& V
aria
tio
n
Team work
VisionMissionValuesGoals
Sp
eed
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4.Decisions based on authentic Data and Facts
Pro
cess
Flo
w
VOC
Data & Facts
ImproveProcess
Qu
alit
y
Def
ects
& V
aria
tio
n
Team work
VisionMissionValuesGoals
Sp
eed
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5.Purpose driven organisation Living Vision, Mission, Values and Goals
Pro
cess
Flo
w
VOC
Data & Facts
ImproveProcess
Qu
alit
y
Def
ects
& V
aria
tio
n
Team work
VisionMissionValuesGoals
Sp
eed
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Total Quality Excellence
LEANPURSUIT OF SIMPLICITY,EFFICIENCY
FOCUS
SIX SIGMAPURSUIT OF PERFECTION,
EFFECTIVENESS FOCUS
ISO 9001, ISO/TS 16949, ISO 14001, OHSAS 18001
Culture of
Continuous Improvement
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Lean Six Sigma is
20% Technical and
80% Behaivioral
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Getting a Right Cultural foot
• Delay roll-out of Lean Six Sigma until, enough, right people are ready to PULL trainings, PUSH will not deliver results
• Until we know which employees and teams are most willing and able to embrace the initiative and lead peers
• Reward those so identified (with appropriate motivation for that individual)
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Culture
•Culture can only be grown; it can never be manufactured. Culture for an organisation is like personality for a person.
• It can not be copied or transplanted. It can only be developed over time.
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Kaizen Culture: in which everyone can freely admit & expose these problems
• If you can not expose Problems & Wastes you can not improve
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Kaizen (Lean) at JBM
Human Human DevelopmDevelopm
entent
3 Mu (NVA)
Elimination
Problem Solving
Individual Or Small Group
Individual Or Small Group
Individual Or Small Group
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‘Total Quality Excellence’ for Competitive edge – The JBM way Improve Customer
Experience Improve Quality Reduce Lead time Reduce Total Cost
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Deliver Exact things At Exact time In Exact amount At Exact place Every time
‘Total Quality Excellence’ forCompetitive edge – The JBM way
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Total Quality Excellence for Competitive edge – The JBM way
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Ten ‘Total Quality Excellence’ Principles – The JBM way
1. The safety and well-being of our employees, customers & suppliers is number 1.
2. We must strive everyday to improve the quality of our products, services and processes.
3. We must continually work toward exceeding our customer, supplier, community, employee and stakeholder needs & expectations.
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Ten ‘Total Quality Excellence’ Principles – The JBM way
4. Employ lean concepts and kaizen events to regularly remove waste from our processes and drive results.
5. Create a continuous learning organization by teaching and then apply that learning immediately; learn a little, do a little.
6. Develop employees to their fullest potential; teach them urgency, accountability and humility; have them mentor others.
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Ten ‘Total Quality Excellence’ Principles – The JBM way
7. Practice fact-based decision making; always go to the process and observe before proceeding. React based on statistically relevant data.
8. Measure only what is truly important; recognize and reward team achievement.
9. Use the principle of pull to drive demand from upstream processes to prevent both pushing and overproduction
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10. Develop supplier, contractor and customer partnerships and work together to continually improve the supply chain’s quality and responsiveness
Ten ‘Total Quality Excellence’ Principles – The JBM way
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Questions? Comments?
Thank you for your time