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BUSINESS MANAGEMENTReal-World Applications & Connections
GLENCOE
SectionSection 14.2Managing Formal Groups
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BUSINESS MANAGEMENTReal-World Applications & Connections
GLENCOE
SectionSection 14.2Managing Formal Groups
What You’ll Learn
• The importance of formal work groups.• How managers can influence group cohesiveness and conformity.• Methods of encouraging teamwork in formal groups.• The characteristics of successful group leaders.
BUSINESS MANAGEMENTReal-World Applications & Connections
GLENCOE
SectionSection 14.2Managing Formal Groups
Influencing Group Cohesiveness and Conformity
Managers can influence group cohesiveness by:
• keeping groups small• selecting group members carefully• finding a good personality fit between new and old employees• developing an office layout that improves communication
BUSINESS MANAGEMENTReal-World Applications & Connections
GLENCOE
SectionSection 14.2Managing Formal Groups
Fig 2-1
Quality Circles
• a type of formal work group• employees from a single work unit share ideas on how to improve
quality• involves employees in decision making• is almost always voluntary• encourages communication and trust among members and managers• provides training as well as a sense of control to workers
BUSINESS MANAGEMENTReal-World Applications & Connections
GLENCOE
SectionSection 14.2Managing Formal Groups
Groups and Leaders
1. The leader of an informal group is chosen because that person is most capable of satisfying the group’s needs. The group gives the leader his or her authority, and the group can take it away.
2. The leader of a formal work group is assigned by upper management. He or she must gain acceptance from the group.
3. Rather than directing group members, the leader of a formal work group encourages team spirit and participation.