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CON8086:JD Edwards EnterpriseOneField Service Solutions Louise Farner – Product Strategy

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Program Agenda

Maintaining Equipment in the Field– Mobility Options

Customer Case Studies for Field Service– GN Johnston

– Town of Oakville

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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.

The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Insert Picture HereMaintaining Field Equipment

Mobility Options

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Entire JD Edwards EnterpriseOnesuite runs on a tablet device

Speed Case Entry for maintenance request

Mobile Service Time Entry Field Service Work Order Café One – Tools enabled

usability

Mobile Asset Management

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Choices Today!

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Quickly and easily enter maintenance requests

Size to fit and work optimally on an iPad

Simplified to remove excessive form and row exits

Increases productivity Leverages collapsible group boxes

for a personalized experience

Optimized for the iPad

Speed Case Entry for Maintenance Requests

Insert Picture Here

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Manage service order time cards Robust search capabilities Interactive chart of hours worked Intuitive user interface Multi-device support Convenient on-site time entry

Mobile Service Time Entry

Service Time Entry

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Size to fit and work optimally on an iPad

Simplified to remove excessive form and row exits

See map of customer/site locations

Update status and take notes See parts and labor

“Manage My Work Orders”

Field Service Work Order

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Item/location/lot availability Warehouse location detail License plating hierarchy Visibility of loose quantity

Optimized for the iPad

Warehouse Availability

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Evolution of the JD Edwards Mobile VisionRapid Market Delivery, Simplified Deployment

Fit for purpose, role-based

Provide users “2nd screen” experience

Smart phones are companions

Mobilized complete business processes

New capabilities with device integration

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Mobile Companion Applications

Search for my work orders

Drill down to details See map of equipment

location See map of site

location

Technician On-the-Go

Roadmap subject to change without notice. The above is intended or information purposes and may not be incorporated into a contract.

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Mobile Companion Applications

Search for my work orders Drill down to details See maps of equipment and

site locations See parts and labor Update status Take notes

Update Work Completed

Roadmap subject to change without notice. The above is intended or information purposes and may not be incorporated into a contract.

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Field Service Customer Case Studies

GN Johnston Town of Oakville