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members, 120 Columbus, 115 DMs, 83 on Second phase (Europe: 49, 16, 15DMs)
• Customs in the 21st Century (June 2008)• WCO Data Model (encompasses SW)• TRS• Integrity development programme• WCO Regionalisation strategy (RVC, ROCB, RTC)
Presentation of the workshop & Introduction of participants
Management Development as WCO priority Capacity building and Customs modernization Skills necessary to be an effective strategic manager in a
Customs environment Creation of an atmosphere conducive to learning Ground rules of the workshop Understanding the roles of facilitators and participants
Concept of Strategic management – its application in the administration
Defining Leadership – What is it? Presentation on PICARD Introduction to the Personal Development Pyramid ‘Knowing yourself’ – an issue for leaders Increasing awareness for qualities
Distinction between Leadership and management Focus on raising self-awareness Leadership in action – behaviours of leadership and its impact Story-telling Leadership and future – imagining an ideal World Awaken the leader through greater self-awareness - body, mind,
emotions and spirit Servant leadership – “parent of the world”
Understanding the administration’s vision statement and beyond Visioning at the organizational level and at the “work area” level Difference between mission, vision, strategy, and organizational
values Visioning as an ongoing process “Walk the walk and talk the talk”
Integrity and corruption in the Customs environment Broad concept of integrity: anti-corruption, professional conduct Impact on objectives, organisation, people, stakeholders, Organisational response: integrity development in the Customs
context – based on the Revised Arusha Declaration Anti-corruption pipeline Role of the manager in the promotion of integrity in the
workplace - concrete actions that should be taken Personal values and integrity
Change management principles and concepts Consolidate many other skills acquired and issues covered Types of changes and drivers for change Role of manager in managing change
Change and personal transition process How can the manager lead people to accept change
Possible modules: - Business case preparation- Project proposal preparation- IT governance- Corporate risk management- Performance measurement- Diversity in the workplace- Time management- Conflict resolution- Others?
in Baku(ROCB):• Facilitating implementation of SAFE Columbus programme by Members• Facilitating Customs-to Customs cooperation• Enhancing exchange of best practices within the region• Promoting establishment of consultation mechanisms between Customs
and Business• Coordinate implementation of CB programmes in Europe region• To develop and maintain partnership with key regional stakeholders • To coordinate the use and implementation of WCO tools and best practices
• To promote and where appropriate manage WCO Secretariat’s activities in the region
• Promoting WCO modern HR development programmes (PICARD)
• Maintaining a team of WCO accredited experts (CMA, Ta, E-Trainers)
• Coordinating activities of RTCs (Azerbaijan Hungary, Kazakhstan, Macedonia, Russia, Ukraine): Scientific Journal, research materials, ROCB web-portal (CLiKC, database of NTCs and research material)