Page 1
Copyright © 2011 Pearson Education Inc. All rights reserved.
Chapter 4The Social Service
Delivery SystemSocial Work
An Empowering ProfessionSeventh Edition
Brenda DuBois & Karla Miley
This multimedia product and its contents are protected under copyright law. The following are prohibited by law:
•Any public performance or display, including transmission of any image over a network; •Preparation of any derivative work, including the extraction, in whole or in part, of any images; •Any rental, lease, or lending of the program.
Page 2
Copyright © 2011 Pearson Education Inc. All rights reserved.
Social Service Delivery
Public Social Services• Local, state, federal laws
• Part of government
• Bureaucratic hierarchy
• Funded by taxes
• Civil service hiring
Private Social Services• Agency bylaws
• May have affiliation with national organizations
• Shared management
• Private sources of income
• Agency standards for hiring
Page 3
Copyright © 2011 Pearson Education Inc. All rights reserved.
Practice Context CSWE EPAS 2.1.9
• Social services are typically classified as either public or private.
• What are the benefits of a social service delivery infrastructure that is built on both public and private services?
Page 4
Copyright © 2011 Pearson Education Inc. All rights reserved.
Organizational Types
• Agencies– Deliver social services
• Associations– Advance purposes of membership– Provide membership services
Page 5
Copyright © 2011 Pearson Education Inc. All rights reserved.
Social Service Settings
• Primary and host
• Sectarian and nonsectarian
• Private for-profit and not-for-profit
• Private practice
• Urban-rural differences
Page 6
Copyright © 2011 Pearson Education Inc. All rights reserved.
Practice Context CSWE EPAS 2.1.9
• Geographic areas and jurisdictions influence how social services are delivered.
• What challenges arise with respect to accessibility and availability of services in urban and rural communities?
Page 7
Copyright © 2011 Pearson Education Inc. All rights reserved.
Funding of Services
• Grants
• Community funds
• Endowments
• Fees for services
• Insurance reimbursement
• Purchase of service contracts
Page 8
Copyright © 2011 Pearson Education Inc. All rights reserved.
Issues in Funding
• Privatization
• Competition for funding among agencies
• Protection of agency self-interest or agency turfism
• Social triage to limit access to services
Page 9
Copyright © 2011 Pearson Education Inc. All rights reserved.
Policy Practice CSWE EPAS 2.1.8
• In times of economic crisis and budget deficits, many federally supported welfare programs are at risk of funding cuts and changes in eligibility rules?
• What proactive steps can social workers take in the policy practice arena to address these emerging funding issues to ensure that benefits to need persons are not eroded?
Page 10
Copyright © 2011 Pearson Education Inc. All rights reserved.
Social Work Professionals
• Credentialing
• Regulation of social work practice– State licensing and registration– Legal regulation
Page 11
Copyright © 2011 Pearson Education Inc. All rights reserved.
Ethical Practice CSWE EPAS 2.1.2
• Many human service practitioners self-identify as “doing social work” even though they lack social work credentials.
• How does title protection, licensure, and legal regulation of social work protect clients and promote ethical practices?
Page 12
Copyright © 2011 Pearson Education Inc. All rights reserved.
Paraprofessionals and Volunteers
• Paraprofessionals– Entry-level positions that augment professional
services
• Volunteers– Policy making– Administrative– Advocacy– Direct service
Page 13
Copyright © 2011 Pearson Education Inc. All rights reserved.
Self-Help Groups
• Over 25 million people participate in self-help groups
• Used both separate from and in addition to professional services
• Format differs, based on principles of empowerment and mutual aid
• Research evidence supports effectiveness
Page 14
Copyright © 2011 Pearson Education Inc. All rights reserved.
Premier Service Delivery
• Comprehensive, coordinated system of service delivery– Client-driven– Consumer involvement– Flexible funding parameters, – Broad eligibility – Focus on prevention– Provide services as social utilities