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1. Explain how argumentativeness and verbal aggressiveness differ and evaluate yourself in each area.
2. Identify the 3 dimensions of every negotiation.
3. Employ bargaining strategies appropriate to the situation.
4. Define conflict and differentiate it from other competitive situations.
5. Recognize conflicting goals and know how to deal with them.
Controlling Verbal Aggressiveness Assess yourself: Are inclined to be argumentative or
verbally aggressive? Understand potential causes:
Psychopathy (mental disorder) Dislike of others Social learning (modeling behavior of social network) Desperation
Become a better communicator: Conduct a thorough analysis of situation. Provide a logical reasoning for your position. Develop a careful interpretation of the conflict issues, both yours
and theirs. Evaluate your position and that of your partner.
between at least 2 interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
Content Goals: Apparent issues or obvious reasons for a dispute.
Relational Goals: Define each party’s importance to the other, the emotional distance they wish to maintain, the influence each is willing to grant the other, the degree to which the parties are seen as a unit, or the rights each party is willing to grant to the others.