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1. Understand why groups are important in business.
2. Identify the characteristics of an effective group.
3. Recognize the factors that contribute to or hinder group communication.
4. Improve your participation in groups.
5. Understand the function and types of group leadership.
6. Evaluate the role of special groups in business.
There is no such thing as a stupid comment.Being on time for meetings is required. Listening with an open mind is encouraged.Negative criticism of another person is
unacceptable.Taking risks with ideas is encouraged.Meetings are “strictly business.”
Role Behavior or expectation for behavior within a
group. Types:
Task Roles: Performed to achieve the goals of the group and to facilitate participation and decision-making (e.g., Information Agent, Elaborator, Initiator).
Personal Roles: Enacted for the purpose of initiating, developing, or managing interpersonal relationships among group members (e.g., Harmonizer, Gatekeeper, Sensor).
Problem Roles: Attempt to satisfy individual vs. group needs (e.g., Blocker, Recognition Seeker, Digressor).
Groups of employees who meet on a regular basis during work time to improve quality control and job methods.
Self-Managing Teams Small groups of employees who share the
responsibility for a significant task. Affinity Group
Consists of 8-12 members in a sponsoring organization that meet on a regular basis to exchange information, ideas, opinions, and experiences on a variety of issues in a safe and supportive atmosphere, resulting in personal/professional growth.