Copyright 2006 John Wiley & Sons , Inc. Chapter 1 - Introduction HCI: Designing Effective Organizational Systems Dov Te’eni Jane Carey Ping Zhang
Copyright 2006 John Wiley & Sons, Inc. Chapter 1 - Introduction HCI: Designing Effective Organizational Systems Dov Te’eni Jane Carey Ping Zhang.
Jan 05, 2016
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Copyright 2006 John Wiley & Sons, Inc.
Chapter 1 - Introduction
HCI: Designing Effective Organizational SystemsDov Te’eniJane CareyPing Zhang
Copyright 2006 John Wiley & Sons, Inc.
Introduction
HCI: Human Computer Interaction Describes the scope and approach of the
book The context of the book is organizational
work Designer’s goal is to achieve good fit among
the user, task, and technology Two organizing themes: multi-layer
description of HCI and analysis of the cognitive and affective resources needed for user activities
Copyright 2006 John Wiley & Sons, Inc.
HCI (Human Computer Interaction)
HCI –is the set of processes and resources that users employ to interact with computers
Building the human computer interface requires 50-70% of systems development effort
To users, the interface is the system A study by Nielsen (2003) indicates that if
corporations spend 10% of their development budget on usability, they can improve usability by 135%
Copyright 2006 John Wiley & Sons, Inc.
Another study found that 51% of major websites violate the most basic design guidelines.
These studies and more demonstrate that there is a need for a more systematic treatment of HCI in the development process and more HCI experts are needed.
The Importance of HCI
Copyright 2006 John Wiley & Sons, Inc.
When HCI fails, the system fails
Copyright 2006 John Wiley & Sons, Inc.
Organizations of HCI are growing rapidly
There are more new journals dedicated to HCI than any other information systems sub-discipline
The Importance of HCI
Copyright 2006 John Wiley & Sons, Inc.
What constitutes a good user interface?
A good user interface: Achieves required performance by operator,
control, and maintenance personnel Minimizes skill and personnel requirements and
training time Achieve required reliability of person-computer
combinations (reliability, availability, security, and data integrity)
Fosters design standardization within and among systems (integration, consistency, portability)
Copyright 2006 John Wiley & Sons, Inc.
Common measurable goals for usability Time to learn how to operate the system Speed of performance Error rate User’s retention time of information
presented User’s satisfaction with the system
What constitutes a good user interface?
Copyright 2006 John Wiley & Sons, Inc.
How to achieve these goals?
Achievement of these goals is no easy task Some goals may be conflicting (speed of
performance and error rates). What about emotions and the overall experience of
interacting with computers? Look at the 2 web sites on the following slides. They present similar functionality but have different
designs. Assuming they are equally functional (easy to
navigate and find products), which do you prefer? Why?
Copyright 2006 John Wiley & Sons, Inc.
Site 1 has more text and less graphics
Copyright 2006 John Wiley & Sons, Inc.
Site 2 is more graphic with less text Which is more important in this context?
Copyright 2006 John Wiley & Sons, Inc.
Interdisciplinary nature and scope of HCI
SoftwareEngineering
CognitivePsychology
OrganizationalPsychology
Sociology
Communications
ArtTheatre
Human Factors
ComputerEngineering
SocialPsychology
CognitiveScience
ManagementPhilosophy
AffectiveComputing
Physical capabilities Methodology Hardware
Aesthetics Intelligent interfaces
Drama User modeling
Dialog Collaboration Cost-benefit
SoftwareEngineering
CognitivePsychology
OrganizationalPsychology
Sociology
Communications
ArtTheatre
Human Factors
ComputerEngineering
SocialPsychology
CognitiveScience
ManagementPhilosophy
AffectiveComputing
Physical capabilities Methodology Hardware
Aesthetics Intelligent interfaces
Drama User modeling
Dialog Collaboration Cost-benefit
Copyright 2006 John Wiley & Sons, Inc.
Organizing theme One: Multi-layer model of HCI
Fit: the match between the computer design and the user and task so as to minimize the user’s human resources needed to accomplish the task
Figure 1.4 The Fit of HCI Components leads to Performance
Copyright 2006 John Wiley & Sons, Inc.
Multi-layer model of HCI
Figure 1.6 A Multi-layer model of HCI
Copyright 2006 John Wiley & Sons, Inc.
Multi-layer model of HCI (TSSL)
The task level pertains to the information requirements that have to be met.
The semantic level pertains to the set of objects and operations through which the computer becomes meaningful to the user.
The syntactic level dictates the rules of combining the semantic objects and operations into correct instructions.
The lexical level describes the way specific computer devices are used to implement the syntactic level, e.g., move a mouse pointer to the document label and click twice to open it.
Copyright 2006 John Wiley & Sons, Inc.
Organizing theme two: Human Resources in HCI and their impact
Figure 1.7 The Relationship between User Activity and HCI supported resources
User Activity ={Physical resourcesCognitive resourcesAffective resources
User Activity ={Physical resourcesCognitive resourcesAffective resources
Copyright 2006 John Wiley & Sons, Inc.
Context
The general context of HIC in this book is organizational work.
For building an application, the context must be refined further at the specific task level.
Summary Our design philosophy is to develop the
technology so as to achieve a good fit between the user, the task, and the technology, within a given context.
Copyright 2006 John Wiley & Sons, Inc.
A Methodology for HCI Development
The methodology revolves around a systems development life cycle that includes 4 phases: planning, analysis, design, and implementation/operation.
Each phase focuses on 4 human concerns of HCI: Physical, cognitive, affective, and usefulness.
Evaluation is also key and includes both formative (intermediary) and summative evaluation.
Copyright 2006 John Wiley & Sons, Inc.
4 phases of HCI development methodology
The planning phase determines the organizational information needs.
Analysis involves several unique HCI techniques. We believe that HCI considerations should start in the analysis stage to uncover user needs and opportunities. Three major analyses are conducted: context, user, and task analyses.
The design phase specifies the user interface on the basis of the analysis according to HCI principles and guidelines and tested against the evaluation metrics.
Finally, the implementation stage makes the target system a reality.
Task Analysis
User Analysis
EvaluationMetrics
Context Analysis
Dialogue Design
Metaphor Design
Analysis
Design
HC
I Prin
cip
les &
Gu
idelin
es
Implementation
FormativeEvaluation
SummativeEvaluationCoding
User Needs TestRequirements Determination
Project Selection Project PlanningProject Selection& Planning
Alternative Selection
Media Design
Presentation Design
FormativeEvaluation
FormativeEvaluation
Interface Specification
Human Concerns:PhysicalCognitiveAffectiveUsefulness
The HCI Methodology
Copyright 2006 John Wiley & Sons, Inc.
The structure of the book – road map
6Affective
Engineering
9Organizational
Tasks
4Physical
Engineering7
Evaluation8
Principles & Guidelines
11Methodology
12Relationship, Collaboration
& Organization
10Componential
Design
3Interactive
Technologies
5Cognitive
Engineering
Context Foundation Application
Additional Context
1Introduction
2Org &
BusinessContext
13Social &
Global Issues
14Changing Needs of ITDevelopment & Use
6Affective
Engineering
9Organizational
Tasks
4Physical
Engineering7
Evaluation8
Principles & Guidelines
11Methodology
12Relationship, Collaboration
& Organization
10Componential
Design
3Interactive
Technologies
5Cognitive
Engineering
Context Foundation Application
Additional Context
1Introduction
2Org &
BusinessContext
13Social &
Global Issues
14Changing Needs of ITDevelopment & Use
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