Copyright 2005 1 Trust Among Mobile Business Partners Roger Clarke Xamax Consultancy Pty Ltd, Canberra Visiting Professor, Uni. of Hong Kong, U.N.S.W., A.N.U. http://www.anu.edu.au/people/Roger.Clarke/... .../EC/MBusTrust {.html, .ppt} ICMB 2005 – m>Business Sydney, 11 July 2005
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Copyright 2005 1 Trust Among Mobile Business Partners Roger Clarke Xamax Consultancy Pty Ltd, Canberra Visiting Professor, Uni. of Hong Kong, U.N.S.W.,
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Copyright2005
1
Trust Among Mobile Business Partners
Roger ClarkeXamax Consultancy Pty Ltd, Canberra
Visiting Professor, Uni. of Hong Kong, U.N.S.W., A.N.U.
http://www.anu.edu.au/people/Roger.Clarke/...
.../EC/MBusTrust {.html, .ppt}
ICMB 2005 – m>BusinessSydney, 11 July 2005
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Trust Among Mobile Business Partners
Themes
• Understand History ... Or Repeat It• Trust and Consumers / Trust and Partners• Change in Business Processes and
Organisation• From Virtual to Ambient m>Organisation• Partnership Trust and Distrust• Towards a Trust Framework for m>Business
Cameron J. (2005) 'Ten concepts for an ebusiness collaborative project management framework ' Proc. 18th Bled eConf., Bled, Slovenia, June 2005
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Prof. Niels Bjorn-Andersen, February 2005THE VISION ABOUT AMBIENT ORGANIZATIONSCopenhagen Business School / Sydney Universityhttp://www.econ.usyd.edu.au/download.php?id=3797
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The Objectivesof eCommerce and of
m>Business Survive and Flourish through:• Effectiveness in achieving organisational
objectives such as profit, market-share, growth; delivery of services, social control
• Efficiency, i.e. low resource consumption in relation to the value of the outcomes
• Flexibility over the short term
• Adaptability over the medium-term
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From Virtual to Ambient Organisation
Virtual Organisation(the e- Era)
• multiple, known locations• less hierarchy, more team• adaptive business processes• adaptive business product• semi-planned muddling-
through• fluidity & instability as a virtue• uncertain organisational
integrity• need for a trust framework
Ambient Organisation(the m> Era)
• location fluidity√√√√
• instability inherent√√√√√√
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Lesson 2 from eCommerce DISTRUST is a Major
Impediment
• Lack of power• Benefits accrue to others• Lack of incentive to adopt• Incentives to adopt are quickly withdrawn• eBusiness is used by powerful
organisations to:• reduce service-levels• transfer cost and effort to others
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QuickTime™ and aTIFF (LZW) decompressor
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QuickTime™ and aTIFF (LZW) decompressor
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QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
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TRUST
confident relianceby one party
on the behaviour of other parties
OriginsFamilial and Social Settings
Trust in Organisational SettingsWhat you depend on when no other form of risk amelioration strategy is available
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DISTRUSTconfident reliance
by one partyon the MISbehaviour of other parties
DisTrust in Organisational SettingsWhat you expect – the worst