Coordinated Entry - Florida Housing · PDF fileOpened 4/13 closes 5/12 Program Year July 1, 2015- July 26, ... private, and nonprofit ... Coordinated Entry: Phases of

1

Coordinated

Entry

Kay Moshier McDivitt

Anna Blasco

Cynthia Nagendra

Center for Capacity Building

Overview

The Florida Housing Coalition

National Alliance to End Homelessness

• Statewide training and technical

assistance outreach for CoC’s and

members

• Please spread the word to your partners

Overview

5 WAYS TO GET

Phone (844) - 280-2683

Email [email protected]

Site Visit request via email

Workshops 3 workshops

Webinars series of 6

www.flhousing.org

Ways to Get

Technical Assistance

Webinars

HEARTH 101 - March 23 (Now on FHC website)

Core Strategies for an Effective Crisis Response - March 25

(Now on FHC website)

Funding Sources, Grant Writing and Responding to RFAs

April 14 (Now on FHC website)

Coordinated Entry - May 5

Bringing Rapid Re-housing to Scale in Florida - June 9

Best Practices for Building Capacity - June 23

Webinars

Workshops

Rapid Rehousing

May 19: Ft Lauderdale (FULL) May 20: Orlando (FULL)

May 21:Jacksonville

NEW TIME- 9am – 4:30 pm

Homelessness is a Housing Issue

June 10: Ft Lauderdale June 11: Orlando June 18: Tallahassee

Workshops

Workshops Job training, counseling, job placement services to reintegrate homeless veterans into

the labor force.

Department of Labor $4 million

Urban ($100k-$300k or non urban ($100k-$200k)

Eligible applicants – Workforce Investment Boards, local public agencies, Native

American tribal governments, for profit & nonprofit organizations, faith based and

community organizations.

Opened 4/13 closes 5/12 Program Year July 1, 2015- July 26, 2016

http://www.dol.gov/vets/grants/2015/revised-hvrp-py15-01-sga.pdf

www.Grants.gov

Homeless Veteran’s Reintegration Program











Coordinated Entry Webinar recording -

www.flhousing.org

Survey

Webinar #2 Today: Webinar #4

http://www.flhousing.org/

The National Alliance to End Homelessness is

the leading national voice on the issue of

homelessness. The Alliance analyzes policy

and develops pragmatic, effective policy

solutions. The Alliance works collaboratively

with the public, private, and nonprofit sectors to

build state and local capacity, leading to

stronger programs and policies that help

communities achieve their goal of ending

homelessness. The Alliance provides data and

research to policymakers and elected officials

in order to inform policy debates and edu- cate

the public and opinion leaders nationwide.

Working with a strong network of innovators,

the National Alliance to End Homelessness

identifies and evaluates hundreds of policy

and program strategies and their impact on

homelessness. The Alliance’s Center for

Capacity Building helps communities

replicate and customize the best of those

strategies. The Center focuses on strategies

that are cost effective, data driven, and can

be implemented at a scale that can

significantly reduce homelessness.

9

Agenda

• Overview of Coordinated Entry

• Critical components of

Coordinated Entry: Access,

Diversion, Assessment and

Prioritization, Referral

• Common Challenges

AGENDA

HEARTH Act

“Opening Doors”

Goals and strategies are based on best practices

proven to effectively reduce homelessness

Ending Homelessness Housing First Approach

Homelessness is rare, brief,

and non-recurring in Florida


1. Hold meetings at least

semiannually

2. Invite members publicly

3. Adopt a written process to

select a Board

4. Appoint committees,

subcommittees, and

workgroups

5. Adopt a governance charter

6. Establish systemic

performance targets and

monitor performance (and

take action against poor

performers)

7. Evaluate CoC and ESG

projects

8. Establish and Operate a

Coordinated Assessment

9. Establish written standards

for providing assistance

Operate the CoC


Necessary Interventions in a

Crisis Response System

Coordinated Entry that includes diversion and targeted prevention

Crisis Response Housing and Crisis Services

Rapid Re-housing

Permanent Supportive Housing


www.usich.gov



Terminology

• Centralized Intake/Coordinated Intake

• Coordinated Assessment

• Coordinated Entry

• Coordinated Assessment and Housing

Placement


Coordinated Entry: Why?


Multiple programs and processes without true

coordination + lack of resources result in severe

hardships of people experiencing homelessness

• Having to call the same programs every day for weeks

or months

• Being sent from program to program

• Finding out about more helpful programs too late

• Being asked the same questions over and over again

• Being screened out for not being “right” for the program

How are you feeling about coordinated assessment?

Terrified Excited Confused Tired

Poll: How are you feeling about

coordinated entry?

Coordinated Entry: What is it?

• Ensures that all people experiencing a housing crisis in a defined

geographic area have fair and equal access

• Quickly identifies homeless persons who are then assessed for,

referred, and connected to housing and homeless assistance

based on their needs and strengths, no matter where or when

they present for services

• Uses standardized tools and practices

• Incorporates a system-wide Housing First approach

• Prioritizes homeless assistance for those with the most severe

service needs.


Coordinated Entry: Benefits


• Meets consumers needs with appropriate intervention

first

• Increases exits to permanent housing

• Reduces length of homelessness and returns to

homelessness

• Provides information about service needs and gaps to

help communities plan their assistance and identify

needed resources

Coordinated Entry:

System Change


• Coordinated Entry requires

Coordinated Entry:

System Change


• Coordinated Entry requires

• Diversion • Intake • Assessment • Referral • Program eligibility • Crisis Services • Closing of side doors • Data • Governance

Designing and Implementing

Your System

Coordinated Entry

• Diversion

• Crisis

Resolution

People With Housing Crisis

Seeking Shelter

• Re-housing

• Shelter


Coordinated Entry: Access


• Standardized access: All coordinated entry

locations and methods (phone, in-person,

online, etc.) offer the same assessment

approach and referrals using uniform decision-

making processes

• A person presenting at any coordinated entry

location receives the same types of

assessment and referral processes

• Incorporates all sub-populations, (though

each may have its own access point)

Coordinated Entry: Access


Models include:

• Centralized Access

• Multiple “Doors”

• 211/Virtual

• Hybrid

Coordinated Entry: Assessment and

Prioritization


• Gather information needed to determine the

best immediate next step for a person

experiencing homelessness (or at-risk) that

will get them back into permanent housing


Prioritization


• Phase the assessment process

• Prevention and Diversion (20-30%+)

• Chronic homeless eligibility

• Housing Barriers

• Vulnerability

• Prioritize people who are most vulnerable or

have the most severe service needs

• Include consumer choice

• Don’t serve people on a first-come basis

Crisis Assessment: Prevention/Diversion Screening

• Crisis assessment: Does the client have to come into the homeless system and how will the client’s needs be met if they are diverted?

• E.g., triage, intake

Housing Stability: More Comprehensive Assessment

• What criteria for different types of housing and service combinations will help to create a referral match?

• E.g., Housing Barriers Assessment, VI-SPDAT

Client Assessment: Further Assessments if Needed

• What personal characteristics and considerations are necessary to understand how the client will maintain housing stability?

• E.g., PSH Prioritization Assessment, SPDAT, F-SPDAT

Coordinated Entry: Phases of

Assessment and Prioritization

Where did you stay

last night?

Why did you have

to leave where you

stayed last night?

Are there any

resources available

that would help you

stay there again?

Is there any one I can

contact that might be

able to give you a

place to stay for the

next few nights?

Assessment Phase: Diversion


Poll: What can an assessment

do?


A) Delivers perfect information

B) Tells you who will be successful

C)Tells you what someone’s barriers

to housing are and prioritizes people

for particular interventions

Poll: What can an assessment

do?


A) Delivers perfect information

B) Tells you who will be successful

C)Tells you what someone’s barriers

to housing are and prioritizes people

for particular interventions

What an Assessment Does

What assessment won’t do

What assessment will do

Inform systems change

Prioritize for appropriate

interventions

Fix resource issues

Deliver perfect

information

What an Assessment Does

and Does Not Do


Prioritization


• Tools won’t change your system

on their own

• Not the most important part of

your process


Prioritization


• Don’t let the prioritization process allow

people who are more vulnerable or who

have more severe service needs to

languish in shelters or on the streets

because more intensive types of

assistance are not available.


Prioritization


Examples of Prioritization:

• Length of homelessness

• Unsheltered

• Chronically Homeless

• Veterans

• Youth

• Families with young children

• Significant Health/Behavioral Health Challenges

• High utilization of crisis services

• Vulnerability to illness or death

• Vulnerability to victimization (e.g. physical assault,

trafficking)

Coordinated Entry: Referrals


• Participating programs accept all eligible

referrals unless the CoC has a documented

protocol for rejecting referrals

• Rejections are justified and rare

• Coordinated Entry has written standards for

eligibility for all interventions

Coordinated Entry: HMIS


• Refer to HUD guidance

• Try to integrate HMIS

• If your HMIS does not have this

functionality, you can use another

system to collect data

• Make sure your HMIS is updated with

the 2014 Data Standards

• Use your data to evaluate if your

system is working

Poll


True or False?

DV providers can participate in a

CoC’s Coordinated Entry System.

Poll


TRUE!

DV providers can participate in a

CoC’s Coordinated Entry System.

Common Challenges


• How do we get buy-in from providers to

close side doors and accept referrals

• How do we pick the right assessment tool?

• How do we deal with waitlists?

• How do we find resources for the system?

• Prioritizes people who are most vulnerable or


serve people on a first-come basis

Questions?


• Prioritizes people who are most vulnerable or


serve people on a first-come basis

Coordinated Entry:

System Change • Don’t assume that choosing an assessment tool

and assigning people to programs will be enough

to change outcomes

Change program rules and eligibility criteria if needed: Watch for

programs with entrance requirements that screen out those needing

assistance the most

Figure out what your system really needs to meet the needs of your

homeless population

If programs are still picking from a pot of available people, nothing has

changed in your system to make it better

Evaluate


Questions?

Call the Florida Housing Coalition-

Homeless Toll-Free Line at 1-844-280-2683.

Email [email protected].

www.endhomelessness.org


http://www.endhomelessness.org/

Coordinated Entry - Florida Housing · PDF fileOpened 4/13 closes 5/12 Program Year July 1, 2015- July 26, ... private, and nonprofit ... Coordinated Entry: Phases of

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