Coordinaon Manual - TalabatStreet Manual WLA. Index Introducon WLA – Operators • What is WLA? ... 2 Agent can view the source of orders created, by Talabat or FOC.

Coordina(onManualWLA

IndexIntroduc*on

WLA–Operators

•  WhatisWLA?

•  Requirements

•  HowtouseWLA?

•  Func*onsofWLA

–  OrderReceiving

–  TrackOrder

–  ManagingRestaurant/BranchStatus

–  SearchOrders

•  DailyOpera*onwithTalabat

•  CustomerInvoices/Receipts

•  RestaurantLiabili*es

• TalabatContactInforma*on 2

Index

WLA–Admin•  Func*onsofWLA–Admin

•  ManageRestaurant

•  ManageMenu

–  Hide&Unhideitems

–  ChangePrices

•  ViewCoverageAreas

•  Repor*ng

3

Introduction

WhatisTalabat.com? Talabat.com is an online delivery serviceproviderthatoperatesinKuwaitandotherGCCcountries.

4

WLA–Operators

WhatisWebLinkApplica(on(WLA)? WebLinkApplica*on(WLA)isawebpagethatenableyourrestauranttoreceiveordersandmodifyyourrestaurantstatusalongwithmanyotheraddi*onal features.

6

Requirements

Whataretherequirements? TheonlyrequirementsneededtousetheWLA,areastandardPC/laptopandastableconnectiontotheinternet.

OurWLAworkswithallthefamousbrowserssuchasInternetExplores,GoogleChrome,FirefoxandSafari.

7

HowtouseWLA?

*Eachrestaurantorbranchwillbegivenauniqueandconfiden*allogindetailsspecifiedtothem,whichgivesthemtheaccesstologinanduseWLA.

8

Func(onsofWLA–OrderReceiving

OrderReceiving:•  Onceanorderisreceivedthroughthesystem,theWLAwillring

automa*cally.•  WLAwillrefreshesevery30secondstosearchforanewordersand t o

r em i nd s theoperatoraboutthepresentordersthathavenotbeenAcceptedorDeclined.

•  OncetheorderisAcceptedorDeclined,theoperatorhastonotetheordereitherbyprin*ngitorbypunchingitdirectlytotheirPOSsystem(Note:Allreceiptsshouldmatchtalabatorderinvoices).

•  TotalnumberofRestaurantsarecurrentlyBusywillbedisplayed.

9

10

NewOrderSec(ons

2

1

3

1Pagewillberefreshedautoma*callyaderevery30secondsorbytheAdminwhocanmanuallyrefreshthepagebyclickingtheRefreshBueon.

WLALandingPage

2LatestorderswillbedisplayedatthetopandthedefaultorderstatuswillbeNew.StatusoftheorderwillbechangedasOpened,ader

clickingtheViewbueon.

3OnclickingViewbueon,orderdetailswillbedisplayedinpopup.RestaurantagentshouldselectAccept/DeclinetheOrderfromthepopup.

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NewOrderSec(ons

1 2 3 4 5 6 7 8 9 10 11

1Latestordernumberwillbedisplayedatthetop.

2Nameofthecustomerwhoordered.

3CustomerMobilenumber.

4Nameoftherestaurant,whichcustomerordered.

5Towhichareatheorderhasbeenplaced.

6BranchnameoftheRestaurantwillbedisplayed.

7Timeoforderplacedbythecustomer.

8PaymentMethodfororderlikeCash,KNET,Creditcard,TalabatCreditandBahrainBenefit.

9Totalamountoforder.

10FromwhichWebsiteorMobileApps,theorderhasbeenplace.Ex:TalabatorFOC(Foodonclick).

11StatusoftheOrder,NeworOpened.

11

OrderReceiving

OrderDetailsOnclickingViewbueoninstatuscolumn,fullorderinforma*onwillbedisplayedinpopup.

1

Showsthedetailsofthecustomerwhoordered

Showsthedeliverydetailsaddressofthecustomer

ShowstheorderedItemsandthetotalamountoftheorder

11

OrderReceiving

1RestaurantagentcanAcceptandDeclineordersbyselec*ngtheop*ons.

Accept–Op(on1

WhenrestaurantagentclicksAcceptbueon,apopupwillbedisplayedforconfirma*on.OnclickingOK,orderwill

bemovedtothePunchedOrderssec*on.

Accept–Op(on2

WhenrestaurantagentclicksAcceptbueon,adropdownwillbedisplayedtochoosetherestaurantbranchforwhichthe

orderisaccepted.Thisop*onwillbeforspecificrestaurants.OnclickingOKorderwillbemovedtothePunchedOrders

sec*on.

11

OrderReceiving

AderAccep*ngofOrderAderacceptancetheorder,amessagewillbedisplayedasshownbelowingreencolor.

11

OrderReceiving

Decline

WhenrestaurantagentclicksDecline,listofreasonfordecliningtheorderwillbedisplayedinthedropdown.

PleasenotethattheagentshouldselectavalidreasonfordecliningtheorderandclickontheOKbueon.On

clickingOKorderwillbemovedtothePunchedOrderssec*on.

11

OrderReceiving

AderDecliningtheOrderAderdecliningtheorder,messagewillbedisplayedwiththereasonofdecliningasshownbelowingreencolor.

11

OrderReceiving

PrinttheOrderAgentcanprintouttheAcceptedandDeclinedOrders,byclickingthePrintBueon

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PunchedOrderSec(on

AllAcceptedandDeclinedorderwillbedisplayedinthePunchedorders.Last50Punchedorderwillbedisplayedandthelatest

willbeatthetop.

1

3

2StatusoftheOrderwillbedisplayedasDeclined,fortheordersthatareunabletobedeliveredtocustomers

1StatusoftheOrderwillbedisplayedasAccepted,fortheordersthatareprocessedtodelivery

2

11

OrderReceiving

3OnclickingViewBueon,OrderdetailswillbedisplayedinthepopupwithAcceptedorDeclinedmessageashighlightedin

thebelowimage.

11

SearchOrders

1 2 3 4 5 6 7 8

1AgentcansearchordersbyOrderID.EnterOrderIDandclickSearch,Orderdetailswillbedisplayedlikeintheredhighlighted

area;iftheorderexists.

2Agentcanviewthesourceoforderscreated,byTalabatorFOC.SelecttheSourceop*onsandclickSearch,Orderdetailswillbe

displayedlikeintheredhighlightedarea;iftheorderexists.Thisop*onwillbeavailableforspecificrestaurants.

3AgentcansearchordersbyPhoneNo.EnterPhoneNo.andclickSearch,Orderdetailswillbedisplayedlikeintheredhighlighted

area;iftheorderexists.

4AgentcansearchordersbyMobileNo.EnterMobileNo.andclickSearch,Orderdetailswillbedisplayedlikeinthered

highlightedarea;iftheorderexists.

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SearchOrders

5Agentcansearchordersbybranch,ifrestauranthasbranches.SelectBranchNameandclickSearch,Orderdetailswillbe

displayedlikeintheredhighlightedarea;AgentselectsallbranchesandclicksSearch,Allorderswillbedisplayedandlatest

orderwillbeattop.6Agentcansearchorderbyspecificdate.SelectdateandclickSearch,Orderdetailswillbedisplayedlikeintheredhighlighted

area.

7AgentcansearchordersbyStatus.ListofAcceptedorderwillbedisplayed,whenagentselectsAcceptedandClickonSearch.

ListofDeclinedorderwillbedisplayed,whenagentselectsDeclinedandClickonSearch.AllOrderdetailswillbedisplayedlike

intheredhighlightedarea.

8AgentneedstoclickonSearchbueon,togettheresultsforthevarioustypesofsearchmen*onedabove.

11

SearchOrders

1 2

1OnclickingViewbueoninOrderDetailscolumn,Orderdetailswillbedisplayedinpopupwithorderstatusmessage.

2OnclickingViewbueoninTrackOrdercolumn.Displaysthedetailsoftheresponsegivenbytherestaurantagentinapopup.

11

ManagingRestaurant/BranchStatus

RestaurantAgentcanviewandchangethestatusoftherestaurantbranches.OnclickingtheBusyRestaurantbueon,agentcan

changethestatusofrestaurantfromOpentoBusyandBusytoOpen.

1

1DisplaysthetotalnumberofBusyrestaurantcurrently.

Inanyrestaurantopera*onalday,therecouldbesomecircumstancesthatpreventsthemfromtakingorderssuchasthe

deliverydrivershaven’treturned,fullcapacitydinein,bigcateringorders,electricityfailureetc..Inthesecasesyoucanchange

yourstatusontalabatto“Busy”.

IntheBusyModeyourrestaurantwillnotreceiveanyordersfromourcustomers.Asthisdisablethecustomerstoplacean

ordertoyour restaurant.

11


1 2 3

OnclickingtheBusyRestaurantbueon,currentrestaurantbranchstatuswillbedisplayedinpopup.Agentcanchangethestatusof

therestaurantfromOpentoBusyandBusytoOpen.

4

11


1ShowsthenameoftheRestaurants.

2Showsthebranchnameofthespecificrestaurant.

3Showsthecurrentstatusoftherestaurants

4OnclickingtheEditIcon,agentcanchangethestatusoftherestaurantbranchfromOpentoBusyandBusytoOpen.

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ChangingRestaurantBranchStatusfromOpentoBusy

1

2

3

4

1ShowstheBusystatusselectedbytheagent.

2Agentshouldselecta*meperiodforhowlongtherestaurantstatuswillbeBusy.

3AgentshouldselectthereasonforchangingthestatusfromOpentoBusy.

4Onselec*ngtheRighticon,thestatuswillbesaved.

5

5Onselec*ngtheWrongicon,thecurrentstatusoftherestaurantwillremain.

11


A^erChangingstatustoBusystatus

1

2

1TimePeriodselectedbytherestaurantagent.

2Showsautomated*meofopeningrestaurant.

11


ChangingRestaurantBranchStatusfromBusytoOpen

1

3

1ShowstheOpenstatusselectedbytheagent.

3Onselec*ngtheRighticon,thestatuswillbesaved.

2Onselec*ngtheWrongicon,thecurrentstatusoftherestaurantwillremain.

2

DailyOpera(onwithTalabat

Whencantherestaurantcallthecustomer?•  Ifanitemismissingfromtherestaurant,(e.g.restaurantisoutofchicken

sandwiches)youcancallthecustomerandaskiftheywanttoreplacetheitem.Ifthecustomerdoesn’twishtoreplaceandaskstocanceltheorder,pleaseupdatetalabatopera*onsaboutit.

•  Iftheorderisgoingtotakemorethanthedeliverypromised*me,youcancallthecustomersandupdatethemwiththeapproximate*metheorderwillbedelivered.

•  Iftheaddressofthecustomerwasnotclear,youcancallthecustomertoaskforextradirec*onsorlandmarks.

•  Ifthespecialrequestswerenotclear.•  Ifthespecialrequestswillcostthecustomermoremoney,pleasecallthe

customerandinformhimwiththeextrachargesaddedtothespecialrequest(e.g.customerrequestsforextracheesewhichcostKD0.300)

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DailyOpera(onwithTalabat

Howtopreventcustomerdissa(sfac(on?•  Bydeliveringtheorderson*me•  Upda*ngyourmenuonaregularbasisonourwebsite•  CallthecustomerimmediatelyuponTalabatrequest•  Donotcallcustomersunlessit’snecessary•  Ifyoufindthattheitemsthatarelistedintalabatarenotavailableoroutof

stock,pleaseinformyourmanagertohideitfromtheadminorsendusanemailoncoordina([email protected]

•  Ifyoufindthattheitemsthatarelistedintalabatdonothavethecorrectpricespleaseinformyourmanagertochangethepricesfromtheadminorsendusanemailoncoordina([email protected]

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CustomerInvoices/Receipts

•  YourTalabatprofileshouldbeareplicaofyourRestaurant.AllchargeslikeMenuPrices,MinimumCharges,DeliveryChargeorFreeDeliveryshouldmatchyourestaurantcharges.Alsotheinvoicesorreceiptsgiventothecustomershouldcontainthesamecharges.

Thebelowillustra*onwillguideyouonhowyourinvoicesaretobefortalabatorders.

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32


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RestaurantLiabili(es

Talabat.comwillnotbeliableforsuccessfullyroutedordersinthefollowing cases: •  OrdersthatarecancelledbythecustomerduetoLatedelivery•  OrdersthatarecancelledbythecustomerduetoPrice differences•  Ordersthatarecancelledbythecustomerduetounavailable items•  Oranyreasonwithinthecontroloftherestaurant Therefore,restaurantsareliabletopayfullchargesowedtoTalabat.comincaseofthesemen*onedincidentstakesplace.

34

TalabatContactInforma(on

Youcanreachusonthebelowdetails: Opera(onsDepartment:(QueriesregardingOrder,Customers,Restaurantstatus etc…)Telephone:+96522276000/22276058Email:[email protected]

Coordina(onDepartment:(queriesregardingRestaurantMenu,CoverageAreas etc…)Telephone:+96522276080Email:Coordina*[email protected]

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WLA–Admin

Func(onsofWLA-Admin

WLA–Adminhasalltheprimaryfunc*onsoftheWLA–Operatorplusit hasthefollowingfeatures

1.  Managemenua.  Hide&Unhideitemsb.  ChangePrices

2.  ViewCoverageAreas

3.  Repor*ng

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ManageRestaurant

ClickonManagerestaurants

Anewpagewillopenshowingyourrestaurantdetails

38

ManageMenu

ClickonDeliveryMenu

a.  Hide&Unhideitemsb.  ChangePrices

39

Func(onsofWLA-Admin

ClickonFullMenuEditor

1.  Managemenua.  Hide&Unhideitemsb.  ChangePrices

ClickonFullMenu,toviewthefullmenu

40

HideMenuItems-Selecttheitemthatyouwanttohidefromyourmenu

Selecttheitem

SelectHidefromBulkAc(on

41

Hide/UnhideMenuItemTheSelecteditemwillbehidden

b.UnhideMenuItem:SelecttheitemthatyouwanttounhidefromyourmenuSelecttheitem

42

ClickonUnhide

TheSelecteditemwillbeunhidden

UnhideMenuItem

43

ChangePrices1.Selecttheitemthatyouwanttochangethe priceof

Selecttheitem

Typethenewpriceoftheitem

44

1. ChangePrices:Selecttheitemthatyouwanttochangethe price

SelectBulkUpdate

Priceoftheselecteditemwillbechanged

40

ChangePrices

ViewCoverageAreas

YoucanviewalltheareasthatyourrestaurantiscurrentlycoveringthroughTalabat

ClickonCoverageAreasReport

YoucanalsoexportthisreporttoyourPCbyclickingonExporttoWord

46

3.

ClickonReports

Selectthedesireddates

Reporting

47

Selectthedesiredreport&thenClickSubmitandyourreportwillbeshown

Reporting

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Coordinaon Manual - TalabatStreet Manual WLA. Index Introducon WLA – Operators • What is WLA? ... 2 Agent can view the source of orders created, by Talabat or FOC.

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