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Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

May 21, 2020

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Page 1: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

Conversational Platform for WhatsApp

Official Sendbee Reseller

Page 2: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

The world's most popular messaging app is now open for YOUR BUSINESS

Create a verified business profile on WhatsApp and connect with 2b+ users across the world.

Page 3: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

WHAT WE DO

WE HELP BUSINESSES EMPOWERTHEIR WHATSAPP COMMUNICATION

Page 4: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

WhatsApp Messenger Sendbee platform

ANALYTICS

CHAT

NOTIFICATIONS

CHATBOT

Features

WhatsApp Business API User

API

Integrations

Page 5: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

FEATURE

CUSTOMER SUPPORT

Page 6: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’m Ana, a customer.

I want to check shippingstatus of my order.

Page 7: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’ve messaged a business via my prefered messaging app

Shopily

5:20 PM

Hello, I’d like to check shipping status of my order.

5:20 PM

My order number is122adnbfhf2234

This chat is with the official business account of Shopily. Tap for more info.

Page 8: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’m Mark, a customer service agent.

I address client queries thatcome from WhatsApp.

Page 9: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I just need a browser to log inand get started.

Email

Password

LOGIN

Page 10: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I get a notification when I receive a new message.

Open Chats Unassigned Done

Send a message...

Hello, I’d like to check shipping status of my order.

AnaHello, I’d like to check...

21 Mar

Ana+1 2345 123

Details

United statesLocation

Tags

Lead New

New message on Sendbee

Page 11: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

At the end of conversation, I can mark chat as done.This helps other team members follow up.

Open Chats Unassigned Done

Send a message...

Hello, I’d like to check shipping status of my order.

AnaHello, I’d like to check...

21 Mar

Ana+1 2345 123

Details

United statesLocation

Tags

Lead New

My order number is 122adnbfhf2234

Hi Ana, thanks for getting in touch

Your order was shipped on April 1, 2019

Awesome, thanks!

Done

Page 12: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

Folders

AssignmentsQuick replies

Speed up response time with message templates.

Categorize conversations by foldersand stay organized.

Tags

Tag WhatsApp contacts with keywordsso you can easily sort them later.

Assign chats to team members so no message gets dropped.

Page 13: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

Integrations

Connect Zendesk or Slack andmanage WhatsApp conversations

from there.

Coming soon

Page 14: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

FEATURE

AUTOMATED RESPONSES

Page 15: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’m Luke, a Facebook user.

I’d like to learn more about the offer I discoveredon Facebook.

Page 16: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’ve discovered a Click-to-WhatsApp ad on Facebook. I can learn more about the offer via WhatsApp.

SponsoredHandy Cleaning

Send Message

Get a 30% discount for your first home cleaning.

Page 17: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I started a WhatsApp conversation by sending pregenerated keyword.

5:20 PMOffer

This chat is with the official business account of Handy Cleaning. Tap for more info.

Handy Cleaning

Page 18: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’m Bee, a chatbot.

I automate WhatsAppconversations.

Page 19: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

You can set me up in Automation pageof the web application.

Default reply

Away reply

Add new keyword

Customer message

Hello {{name}}, thanks for getting in touch!

Add reply here

Page 20: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

To activate me simply create a keyword and set up messages that will be triggered.

Default reply

Away reply

Add new keyword

Offer

Default reply

Away reply

Add new keyword

Offer

Offer

Hello {{name}}, thank you for getting in touch.Please answer the following questions in order to collect the coupon.

Add reply here

In which city are you based?

Customer response

Page 21: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

Agents can monitor all my conversations and take over to close a sale.

5:20 PM

Hey Luke, thank you for getting in touch. Please answer the following questions in order to collect the coupon.

Messages to this chat and calls are now secured with end-to-end encryption. Tap formore info.

5:18 PMOffer

5:20 PMIn which city are you based?

Lukelast seen today at 13:25

Page 22: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

Keyword based

Human takeoverVisual builder

Create a chatbot using our visual chatbot builder. No programming required.

WhatsApp UI don’t support buttons. Use keywords as flow triggers.

Media

Add pictures, videos and files in your chatbot flows.

Shift conversations between customersand agents without hassle.

Page 23: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

FEATURE

NOTIFICATIONS

Page 24: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’m Lisa, a customer.

I’d like to receive order updates via WhatsApp, my prefered messaging app.

Page 25: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’ve purchased a product from my favourite web shop.

Buy now

Page 26: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’ve selected WhatsApp as a prefered way to receive order updates.

Pay

Receive notification via WhatsApp

Info

Lisa Parker

[email protected]

+123 456 789

Page 27: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I’m David, a developer.

I build awesome techsolutions.

Page 28: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

I can use Sendbee API to implementWhatsApp notifications into our web shop.

API Keys

Name Token Created

Publishable key 6Fw234mlz0rF22UQXGaYOV6xuz January 7, 2019

Secret key January 7, 2019Reveal live key token

Page 29: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

For implementation I can use pre-made opt-in toolsto subscribe customers for notifications.

Signup form

Form url

Copyhttps://sendbee.io/form12.com

Shopily

Name

Phone number

Receive notification via WhatsApp

Full name

+1 234 567

Submit

Page 30: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

In dashboard I can track and segment subscribers, and manage their consents.

Marketing list

+1 234 567

340 subscribers

Phone number Name Subscribed on Action

Lisa January 3, 2019

Page 31: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

REST API

Checkbox pluginSignup forms

Use pre-made signup forms to enable users opt-in for notifications.

Use our simple REST API toimplement WhatsApp notifcations.

Message templates

Manage WhatsApp template messages andsubmissions directly from Sendbee.

Embed a checkbox in forms on your website to enable users opt-in for notifications.

Page 32: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

Integrations

Connect Shopify or Magento andstart sending WhatsApp notifications in

an automated way.

Coming soon

Page 33: Conversational Platform for WhatsApp · WhatsApp Messenger Sendbee platform ANALYTICS CHAT NOTIFIC ATIONS CHATBOT Features WhatsApp Business API User API Integrations. FEATURE CUSTOMER

Conversational Platform for WhatsApp

Official Sendbee Reseller