Continuous Delivery requires Continuous Communication Dealing with Conflict
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Continuous Delivery requires Continuous Communication
Dealing with Conflict
Doc ListTrainer, Agile Coach,
Consultant, Facilitator
Photographer
Twitter: @athought
LinkedIn: .../in/doclist
www.AgileVelocity.com
www.DocListPhotography.com
+1 512-924-9248
Agile & Continuous Delivery
Continuous Communication
&
Osmotic Communication
Co-Location & Collaboration
What is conflict?
4 types of conflict (and 2 different versions of the 4 types)
3 causes of conflict
The Collusion Diagram
4 Types of ConflictPerson vs. Self
Person vs. Person
Person vs. Society/World
Person vs. Nature
Intrapersonal
Interpersonal
Intergroup
Intragroup
5 Conflict Resolution Strategies• Accommodating• Avoiding• Collaborating• Competing• Compromising
See http://www.kilmanndiagnostics.com
The Collusion Diagram
“The Anatomy of Peace: Resolving the Heart of Conflict” by The Arbinger Insttitue
1. They do2. I see
4. They see3. I do
Insist I do as they sayBadgerComplain
An object:DemandingUnreasonableNag
An object:Self-centeredInconsiderateImmature
Protest“Teach”Comply with attitude
AlliesAllies
Let’s talk about “Crucial Conversations”
1. STATE My Path
1. STATE My Path
Share your facts, Tell your story,Ask for others’ paths,Talk tentatively, andEncourage testing.
1. STATE My Path2. AMPP
1. STATE My Path2. AMPP
Ask, Mirror,Paraphrase,Prime
1. STATE My Path2. AMPP3. The Humanizing Question
1. STATE My Path2. AMPP3. The Humanizing Question
Why would a rational, reasonable, decent human being do that?
“Those who don't know history are doomed to repeat it.” ― Edmund Burke
Let’s wrap it up
Bibliography• http://www.typesofconflict.org
• http://www.kilmanndiagnostics.com
• “The Anatomy of Peace: Resolving the Heart of Conflict” by Arbinger Institute
• “The 17 Indisputable Laws of Teamwork: Embrace Them and Empower Your Team” by John C. Maxwell
• “The One Minute Apology: A Powerful Way to Make Things Better” by Ken Blanchard and Margret McBride
• “The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t” by Robert I. Sutton
• “Crucial Conversations” by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
Doc ListTrainer, Agile Coach,
Consultant, Facilitator
Twitter: @athought
LinkedIn: .../in/doclist
www.AgileVelocity.com
www.DocListPhotography.com
+1 512-924-9248
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