Contents2. BWS/N0201 Perform Basic Blow drying of hair 3. BWS/N0202 Shampoo, condition the hair and the scalp 4. BWS/N0206 Perform Scalp Massages and Hair Spa Services 5. BWS/N0207

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS

What are Occupational Standards(OS)?

➢ OS describe what individuals need to do, know and understand in order to carry out a particular job role or function

➢ OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Conta ct Us :

Beauty & Wellness Sector Skill Council

Office no- 405-406,

DLF City Court

M.G. Road, Sikanderpur,

Gurgaon- 122002

+91 124 4269030- 31

E-mail:[email protected]

Contents 1. Introduction and Contacts… .................. Page 1

2. Qualifications Pack… ............................. Page 2

3. Glossary of Key Terms ............................ Page 3

4. OS Units ................................................. Page 5

5. Annexure: Nomenclature for QP & OS Page 61

6. Assessment Criteria… ............................ Page 63

Introduction

Qualifications Pack - Colourist

SECTOR: BEAUTY & WELLNESS

SUB-SECTOR: BEAUTY & SALONS

OCCUPATION: HAIR CARE SERVICES

REFERENCE ID: BWS/Q0208

ALIGNED TO: NCO-2015/NIL

Brief Job Description: A colourist is a professionally trained individual who

specialises inhair colouring service. A colourist performs various duties such as

such as shampooing, trimming, cutting, blow drying, colouring and treatment

for hair damage and repair.

Personal Attributes: This job requires an individual with experience in hair care

treatments to provide a range of services efficiently and effectively in a safe and

hygienic working environment.

mailto:[email protected]

Qualifications Pack For Colorist

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Qualifications Pack Code BWS/Q0208

Job Role Colourist

Credits(NSQF) TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/10/2015

Occupation Hair Care Services Next review date 15/10/2016

NSQC Clearance on NA

Job Role Colourist

Role Description Perform services such as shampooing, trimming, cutting, blow drying, colouring and treatment

NSQF level Minimum Educational Qualifications Maximum Educational Qualifications

4

Class X and ability to read/ write and communicate effectively on the job role Not Applicable

Training (Suggested but not mandatory)

1. Level 3 Assistant Hair Stylist / assistant colorist OR

1. Certification in blow dry, shampoo and conditioning of hair, cut and style, colour and lighten, perm and neutralize and hair relaxation techniques

2. Course in hair products 3. Course in structure, function, characteristics of hair types

Minimum Job Entry Age 18 years

Experience 12 - 24 months as an assistant hairstylist / assistant colorist in a salon

Applicable National Occupational Standards (NOS)

Compulsory: 1. BWS/N9001 Prepare and maintain work area 2. BWS/N0201 Perform Basic Blow drying of hair 3. BWS/N0202 Shampoo, condition the hair and the scalp 4. BWS/N0206 Perform Scalp Massages and Hair Spa Services 5. BWS/N0207 Cut hair 6. BWS/N0208 Perform hair styling and dressing 7. BWS/N0209 Colour and lighten hair 8. BWS/N0221 Creative hair colouring 9. BWS/N9005 Consult and advise clients. 10. BWS/N9002 Maintain health and safety at the work place 11. BWS/N9003 Create a positive impression at work place Optional: N.A

Performance Criteria As described in the relevant OS units

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Keywords /Terms Description

Sector

Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.

Job Role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

OS

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria

Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

NOS NOS are Occupational Standards which apply uniquely in the Indian context.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Qualifications Pack

Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Unit Code Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’

Unit Title Unit Title gives a clear overall statement about what the incumbent should be able to do.

Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Knowledge and Understanding

Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

Organizational Context

Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Core Skills or Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

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Keywords /Terms Description

B&WSSC Beauty & Wellness Sector Skill Council

NOS National Occupational Standards

NSQF National Skills Qualification Framework

NVEQF National Vocational Educational Qualification Framework

NVQF National Vocational Qualification Framework

OS Occupational Standards

PC Performance Criteria

QP Qualification Pack

SSC Sector Skills Council

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BWS/N9001 Prepare and maintain work area

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National Occupational

Standard

Overview

This OS unit is about preparing the equipment, products and work area ahead of service

delivery to ensure the efficiently and effectiveness of conducting treatments considering

the standards of operation of the organization.


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Unit Code BWS/N9001

Unit Title (Task) Prepare and maintain work area

Description Prepare the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization

Scope This unit/task covers the following: • Prepare and maintain work area

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria Prepare and maintain work area

To be competent, the user/individual on the job must be able to: PC1. Ensure that environmental conditions are suitable for the client and the

treatment to be carried out in a hygiene and safe environment PC2. Select suitable equipment and products required for the treatment PC3. Set up of equipment and prepare the products for treatments in adherence to

the organization procedures and product/ equipment guidelines PC4. Place the products in the trolley for the treatment PC5. Sterilize, disinfect and place the tools on the tray PC6. Dispose waste materials in adherence to the organization's and industry

requirements PC7. Store records, materials and equipment securely in line with the

organization’s policies

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Range of services and products offered by the organization KA3. Health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. Types of products, materials and equipment required for the treatment KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and

cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection

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Skills (S) [Optional]

A. Core Skills/

Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays


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Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action


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NOS Version Control

NOS Code BWS/N9001

Credits (NSQF) TBD Version number 1.0

Industry Beauty & Wellness Drafted on 01/08/2015

Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015


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BWS/N0201 Perform basic blow drying of hair

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Standard

Overview

This OS unit is about applying hair dryer to perform blow dry aligned to the standards of

operation of the salon.

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Unit Code BWS/N0201

Unit Title(Task) Perform basic blow drying of hair

Description Use hair dryer to blow dry hair

Scope This unit/task covers the following:

• Perform Basic blow drying of hair

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Perform basic blow drying of hair

To be competent, the user/individual on the job must be able to: PC1. comply with health and safety standards and processes laid out by

manufacturer and salon and based on client needs PC2. carry out the process using the tools and materials as laid down by the salon PC3. confirm blow drying instructions with the client PC4. apply products, if required, following the stylist's instructions PC5. carry out checks to minimise the risk of damage to the hair and client discomfort PC6. check whether client is comfortable during the drying process PC7. use tools and equipments effectively to achieve the required result PC8. check with the client on satisfaction with the finished result PC9. provide specific after-process advice to the client Provide specific after-process

advice to the client



The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of

services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection

KB2. knowledge of the structure, function, characteristics of hair types KB3. knowledge of blowdrying tools.

• Hand held dryer and attachments

• Different size and types of brushes

• Various combs KB4. knowledge of blow drying technique and products KB5. method of managing and controlling hair sections during the drying process KB6. knowledge of blow drying products

• Blowstyling aids

• Dressing aids

• Setting aids

• Protectors

• Curl enhancers KB7. The effect of the humidity and drying process on the hair

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KB8. Effect of incorrect application of heat on the hair and scalp KB9. Knowledge of communicable diseases like warts etc


A. Core Skills/ Generic Skills

Writing Skills



Reading Skills










Plan and Organize


Customer Centricity



Problem Solving




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Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N0201



Industry Sub-sector Beauty & Salons Last reviewed on 15/10/2015


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BWS/N0202 Shampoo, condition the hair and scalp

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Standard

Overview

This OS unit is about shampooing, conditioning and treating the hair using a range of

products and techniques.

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Unit Code BWS/N0202

Unit Title(Task) Shampoo, condition the hair and scalp

Description Shampoo, condition and treat the hair and scalp using a range of products and massage techniques


• Prepare self and client • Shampoo and condition hair


Element Performance Criteria Prepare self and client

To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

salon PC2. position self and client throughout treatment to ensure privacy, comfort and

wellbeing PC3. prepare yourself, the client and work area for shampoo and conditioning

services PC4. consult with the client to identify the condition of the hair and scalp and

provide the suitable treatment PC5. clarify the client's understanding and expectation prior to commencement of

treatment PC6. sanitize the hands prior to treatment commencement PC7. prepare the client and provide suitable protective apparel PC8. select and prepare products, tools and equipment that are suitable for the

client’s hair and scalp condition to meet to the client’s needs and treatment plan

Shampoo, condition the hair

To be competent, the user/individual on the job must be able to: PC9. carry out and adapt massage techniques to suit the client needs and to

perform the treatment plan PC10. check the water temperature and flow to meet the needs of the client’s hair,

scalp and comfort, and to leave the hair clean and free of products, dirt, and grease

PC11. perform and follow an accurate shampoo and conditioning technique, ensuring the client is comfortable throughout the process

PC12. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably

PC13. disentangle hair without causing damage to hair or scalp PC14. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC15. perform and adapt the treatment using materials, equipment and techniques

correctly and safely to meet the needs of the client PC16. promptly refer problems that cannot be solved to the relevant superior for

action PC17. complete the treatment to the satisfaction of the clientin a commercially

acceptable time PC18. record the treatment accurately and store information securely in line with

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the salon’s policies

PC19. provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

PC20. Minimize the wastage of products and store chemicals and equipment securely post treatment

PC21. dispose all waste safety according to the salon’s standards of hygiene and safety




services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. Knowledge of hair and scalp conditions and causes and contra-indications to

scalp massage KB2. Knowledge of shampooing, conditioning and massage techniques and

equipment KB3. Knowledge of the action of shampoo and water to cleanse hair KB4. Knowledge of the consequences of using incorrect products KB5. Knowledge of the factors that affect scalp massage KB6. Knowledge of communicable diseases like warts etc



Writing Skills



Reading Skills




(FAQs) posted on the helpdesk portal

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Oral Communication (Listening and Speaking skills)






Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N0202





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BWS/N0206 Perform Scalp Massages and Hair Spa Services

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Standard

Overview

This OS unit is about performinghair spa and scalp massage and using a range of products

and massage techniques.

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Unit Code BWS/N0206

Unit Title(Task) Perform scalp massage and hair spa services

Description Perform hair spa and scalp massage and using a range of products and massage techniques


• Prepare self and client • Perform scalp massage and hair spa services






services PC4. consult with the client to identify the condition of the hair and scalp and

provide the suitable treatment PC5. clarify the client's understanding and expectation prior to commencement of

treatment PC6. sanitize the hands prior to treatment commencement PC7. prepare the client and provide suitable protective apparel PC8. select and prepare products, tools and equipment that are suitable for the

client’s hair and scalp condition to meet to the client’s needs and treatment plan

Perform scalp massage and hair spa services

To be competent, the user/individual on the job must be able to: PC9. select a suitable medium and perform hair spa and the scalp massage PC10. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC11. perform and adapt the treatment using materials, equipment and techniques


action PC13. complete the treatment to the satisfaction of the client in a commercially

acceptable time PC14. record the treatment accurately and store information securely in line with

the salon’s policies PC15. provide specific after-procedure, homecare advice and recommendations for

product use and further treatments to the client PC16. Minimize the wastage of products and store chemicals and equipment

securely post treatment PC17. dispose all waste safety according to the salon’s standards of hygiene and

safety


A. Organizational Context


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(Knowledge of the organization and its processes)



The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes and contra-indications to

scalp massage KB2. knowledge of hair spa and massage techniques and equipment KB3. knowledge of massage techniques, equipment, massage mediums KB4. knowledge of the consequences of using incorrect products KB5. knowledge of the factors that affect scalp massage KB6. Knowledge of communicable diseases like warts etc



Writing Skills



Reading Skills










Plan and Organize


Customer Centricity


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Problem Solving




Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N0206





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BWS/N0207 Cut hair

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Standard

Overview

This OS unit is about creating a variety of looks for men/ women using club cutting,

freehand and scissor-over-comb techniques, to define one length hair cuts, uniform layers,

and short and long layers haircuts.

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BWS/N0207 Cut hair

Unit Code BWS/N0207

Unit Title(Task) Cut hair

Description Perform haircuts by using a range of products, tools and equipment to create a variety of looks

Scope This unit/task covers the following: • Prepare self and client • Carry out haircut






services PC4. clarify the client's understanding and expectation prior to commencement of

treatment PC5. sanitize the hands prior to treatment commencement PC6. prepare the client and provide suitable protective apparel PC7. select styling products, tools and equipment based on the results of client

consultation and hair analysis

Carry out haircuts To be competent, the user/individual on the job must be able to: PC8. consult the client to identify the desired look before cutting PC9. identify the condition of the hair to achieve the required results by analysing

the influencing factors PC10. select the most suitable technique to the client’s hair and to achieve the

desired look PC11. establish and follow the guidelines to accurately achieve the required look PC12. select the correct cutting tool to achieve the desired look PC13. understand and perform various sectioning techniques to carry out the

desired haircut PC14. perform various cutting techniques and texturising technique:

• Club cutting

• Notching

• Slicing

• Point cutting

• Scissor over comb

• Feathering

• Thinning PC15. cross check the hair cut to ensure even balance and weight distribution PC16. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC17. position self and client throughout procedure to ensure comfort and

wellbeing PC18. perform and adapt the procedure using materials, equipment and techniques

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BWS/N0207 Cut hair


action PC20. complete the procedure to the satisfaction of the client in a commercially

acceptable time PC21. record the procedure accurately and store information securely in line with


product use and further treatments to the client






The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of various cutting tools

(scissors,razors,thinning scissors,clippers,combs,mirrors) KB3. knowledge of various sectioning KB4. knowledge of hair cutting and analysis techniques, equipment and hair styles

(one length, uniform, graduation, increased layers) KB5. knowledge of the cutting angles when cutting and its effects KB6. knowledge of hair distribution when cutting and its effects KB7. range and suitability of styling products, tools and equipment and the effects

achieved KB8. range and application of finishing products KB9. knowledge of physical effects of styling on hair structure KB10.knowledge of the factors that influence hair cutting (Hair type, texture,

growth pattern ) KB11.considerations for cutting hair when wet KB12.importance of tension when cutting KB13.Knowledge of communicable diseases like warts etc



Writing Skills



Reading Skills



product information sheets

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BWS/N0207 Cut hair

SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal

Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:

SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the





Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking



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BWS/N0207 Cut hair

NOS Version Control

NOS Code BWS/N0207





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BWS/N0208 Perform hair styling and dressing

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Standard

Overview

This unit about to perform variety of dressing techniques to produce innovative,

fashionable and creative looks for your clientele by adapting variety of styling and

finishing techniques

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Unit Code BWS/N0208

Unit Title(Task) Perform hair styling and dressing

Description Perform styling and dressing, by using a range of products, tools and equipment to create a variety of looks

Scope This unit/task covers the following: • Perform hair styling and dressing


Element Performance Criteria Perform hair styling and dressing

To be competent, the user/individual on the job must be able to: PC1. perform suitable consultation techniques to identify the client’s wishes for the

desired look before dressing the hair PC2. identify the condition of the hair to achieve the required results by analysing

the influencing factors PC3. select the most suitable drying, setting techniques, styling techniques and

finishing technique to achieve the desired look PC4. perform the required back combing /back brushing technique PC5. control and secure hair effectively into place during dressing PC6. dress the hair to the satisfaction of the client PC7. position self and client throughout procedure to ensure comfort and

wellbeing PC8. perform and adapt the procedure using materials, equipment and techniques

correctly and safely to meet the needs of the client PC9. apply finishing product to maintain the style and follow manufacturer’s

instructions PC10. ensure the finished style taking into account the critical influencing factors PC11. evaluate the result of the treatment with the client PC12. promptly refer problems that cannot be solved to the relevant superior for

action PC13. complete the procedure to the satisfaction of the clientin a commercially



product use and further treatments to the client






The user/individual on the job needs to know and understand: KB1. knowledge of hair and scalp conditions and causes KB2. knowledge of contraindications KB3. knowledge of planning the style according to the occasion KB4. knowledge of Factors that influence services (Previous history, Hair cut/style,

Texture, Length, Density, Growth patterns, skin tone, face shape, lifestyle,

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existing curl) KB5. knowledge of various styling and dressing hair (Plait, twists, braids, weave,

knots, chignon, pleat, rolls, barrel curls, ringlets, smooth blow dry, curly blow dry, scrunch dry, tonging, crimping, straightening, pin curls, finger waves, wet/dry setting, added hair)

KB6. range and suitability of styling products, tools and equipment and the effects achieved

KB7. range and application of finishing products KB8. knowledge of physical effects of styling on hair structure KB9. Knowledge of communicable diseases like warts etc



Writing Skills



Reading Skills










Plan and Organize


Customer Centricity


confused, or angry

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SB4. build customer relationships and use customer centric approach

Problem Solving




Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N0208





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BWS/N0209 Colour and lighten hair

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Standard

Overview

This OS unit is about performing a suitable hair colouring service using temporary and

semi-permanent colours, changing hair colour using colouring, lightening products and

colouring techniques to achieve the desired look.

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Unit Code BWS/N0209

Unit Title (Task) Colour and lighten hair

Description Perform a suitable hair colouring service using temporary and semi permanentcolours, changing hair colour using colouring, lightening products and colouring techniques to achieve the desired look

Scope This unit/task covers the following: • Colour and lighten hair


Element Performance Criteria Colour and lighten hair


salon PC2. consult the client by questioning to identify contra-indications to hair color

products PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and

wellbeing PC6. select products, tools and equipment based on the results of client

consultation , hair analysis and any tests conducted PC7. clarify the client's understanding and expectation prior to commencement of

procedure PC8. mix accurately and apply the colour taking into account the influencing factors

using neat sections PC9. promptly refer problems that cannot be solved to the relevant person/ senior

hair stylist for action PC10. conduct a patch test to eliminate the sensitivity/allergies to products to be

used before applying color PC11. apply colour using techniques that reduce the risk of colour being spread to

the client’s skin, clothes and surrounding areas PC12. monitor accurately the development of colour as required and follow the

manufacturer’s instructions PC13. remove the colour products thoroughly from the hair and leave the hair free of

any colouring products PC14. apply a suitable conditioner or post colour treatment to the hair following

manufacturer’s instructions PC15. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC16. complete the procedure to the satisfaction of the clientin a commercially



product use and further treatments to the client PC19.

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The user/individual on the job needs to know and understand: KB1. knowledge of hair examination and principles of colouring KB2. knowledge of international colour chart KB3. knowledge of allergic reactions for coloring products KB4. contraindications, disorders and diseases for hair and scalp KB5. knowledge of hair and scalp conditions and causes KB6. knowledge of hair structure and hair shaft KB7. knowledge of permanent , semi-permanent and temporary colors KB8. knowledge of natural base, undercoats,numbering system KB9. knowledge of colour application

• Global colouring

• Grey coverage

• Re growth

• Highlighting

• Lowlighting

• Colour correction

• Color change KB10. types of colouring products and their affect on hair structure KB11. knowledge of colouring techniques, colouring products, bleaching products,

conditioners and post-colour treatments KB12. knowledge of the tools and equipment used for colouring KB13. knowledge on restoring the hair to its natural pH using conditioner KB14. Knowledge of communicable diseases like warts etc



Writing Skills



Reading Skills




(FAQs) posted on the helpdesk portal

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Oral Communication (Listening and Speaking skills)






Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N0209



Industry Sub-sector Beauty &Salons Last reviewed on 15/10/2015


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BWS/N0221 Creative hair coluring

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Standard

Overview

This OS unit is about performing creative hair colouring service using temporary and semi-

permanent colours, changing hair colour using colouring, lightening , toning products and

colouring and correction techniques to achieve a fashionable effect that complement a

style.

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Unit Code BWS/N0221

Unit Title(Task) Creative hair Colouring

Description Create a variety of looks using creative colouring techniques

Scope This unit/task covers the following: • Perform creative hair colouring


Element Performance Criteria Perform creative hair colouring


salon PC2. consult the client by questioning to identify contra-indications to hair and

colouring products. PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. position self and client throughout procedure to ensure privacy, comfort and

wellbeing PC6. select products, tools and equipment based on the results of client

consultation , hair analysis and any tests conducted PC7. clarify the client's understanding and expectation prior to commencement of

procedure PC8. conduct a patch test to eliminate the sensitivity/allergies to products to be

used before applying color PC9. mix accurately and apply the colour taking into account the influencing factors

using neat sections. PC10. perform colouring techniques.

• Slicing

• Block colour

• Weaving

• Shoe shine/tipping

• Scrunch colouring • Backcombing coloring

PC11. perform colouring and lightening effects

• Full head • Regrowth

• Block lightening on a partial head PC12.perform colour correction techniques.

• Restoring depth and tone

• Neutralising colour tone

• Colouring resistant hair

• Prosthetic hairstyling PC13. perform pre-softening and pre-pigmentation during colouring services. PC14. Ppromptly refer problems that cannot be solved to the relevant person/

senior hair stylist for action PC15. apply colour using techniques that reduce the risk of colour being spread to

the client’s skin, clothes and surrounding areas

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PC16. monitor accurately the development of colour as required and follow the manufacturer’s instructions

PC17. remove the colour products thoroughly from the hair and leave the hair free of any colouring products

PC18. apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions

PC19. check the client’s wellbeing throughout the service and giving the necessary reassurance

PC20. complete the procedure to the satisfaction of the client in a commercially acceptable time

PC21. record the procedure accurately and store information securely in line with the salon’s policies

PC22. provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client


A. Organizational The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of

services KA2. knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization

Context (Knowledge of the organization and its processes)

B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. knowledge of hair examination and principles of colouring

KB2. knowledge of international colour chart and brand specific color charts, color codes and color reflects KB3. knowledge of hair and scalp conditions and causes KB4. Knowledge of contraindications KB5. Knowledge of diseases, disorders of hair scalp KB6. knowledge of hair structure and hair shaft KB7. knowledge of permanent , semi-permanent and temporary colors KB8. knowledge of natural base, undercoats,numbering system KB9. knowledge of colour application

• Global colouring

• Grey coverage • Re growth

• Highlighting

• Lowlighting

• Colour correction KB10. knowledge of problems that occur during colouring and course of action to be taken.

• Hair damage • Hair not light enough

• Hair over lightened

• Hair too dark

• Uneven colour

• Too yellow.

• Bleeding root post highlightening

• Required shade not achieved • Too red.

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• Root flash.

• Too orange.

• Green tones. KB11. knowledge of removal method during colouring of;

• Semi-permanent

• Quasi-permanent

• Permanent

• Lighteners/bleach

• Cap

• FoilsRemoval of colour surrounding foils/packets KB12. types of colouring products and their affect on hair structure KB13. knowledge of colouring techniques, colouring products, bleaching products,

conditioners and post-colour treatments KB14. knowledge of the tools and equipment used for colouring KB15. knowledge of appropriate scalp measurements for recommendations of

prosthetic hair KB16. knowledge on restoring the hair to its natural pH using conditioner KB17. Knowledge of communicable disesases like warts etc.



Writing Skills



Reading Skills




(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:






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Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N0221





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BWS/N9005 Consult and advise clients

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Standard

Overview

This OS unit is about addressing client needs through consultation and advise on the range

of treatments and therapies.

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Unit Code BWS/N9005

Unit Title (Task) Consult and advise clients

Description Address client needs through consultation and advise on the range of treatments and therapies.


• Consult and advise clients


Element Performance Criteria Consult and advise clients

To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the organization PC2. Identify the client needs for services and products taking into account factors

that may limit or affect the choice PC3. Analyse the treatment area, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to products

and provide recommendations for treatments that are suitable to the client PC5. Define a suitable treatment plan to meet the client’s needs PC6. Confirm to the client the pricing and duration of service and products and

address client queries PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of

treatment PC9. Provide after care advice and recommendations to the client PC10. Record the client and treatment details accurately and store information

securely in line with the organization’s policies



The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of

services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. knowledge of basic ailments, contraindications, contra actions, treatment

plans KB2. knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions in the use of products, fire precautions, hygiene practice, disposal of waste, environmental protection


A. Core Skills/ Writing Skills

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Generic Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide


Reading Skills




(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:






Plan and Organize


Customer Centricity



Problem Solving




Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time

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SB10. use the existing data points to generate required reports for business

Critical Thinking



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NOS Version Control

NOS Code BWS/N9005





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BWS/N9002 Maintain health and safety at the workplace

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Standard

Overview

This OS unit is about maintaining a safe and hygienic environment at the work area to

reduce potential risks to self and others.

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Unit Code BWS/N9002

Unit Title (Task) Maintain health and safety at the workplace

Description Maintain a safe and hygienic environment at the work area

Scope This unit/task covers the following: • Manitain health and safety at the workplace


Element Performance Criteria Maintain health and safety at the workplace

To be competent, the user/individual on the job must be able to: PC1. Set up and position the equipment, chemicals, products and tools in the work

area to meet legal, hygiene and safety requirements PC2. Clean and sterilize all tools and equipment before use PC3. Maintain one's posture and position to minimize fatigue and the risk of injury PC4. Dispose waste materials in accordance to the industry accepted standards PC5. Maintain first aid kit and keep oneself updated on the first aid procedures PC6. Identify and document potential risks and hazards in the workplace PC7. Accurately maintain accident reports PC8. Report health and safety risks/ hazards to concerned personnel PC9. Use tools, equipment, chemicals and products in accordance with the

organization's guidelines and manufacturers’ instructions



The user/individual on the job needs to know and understand: KA1. Organization’s policies and procedures to address risks and hazards KA2. Health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. Contra-indications related to various treatments KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and

cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection

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A. Core Skills/

Generic Skills

Writing Skills



Reading Skills










Plan and Organize


Customer Centricity



Problem Solving




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Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N9002





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BWS/N9003 Create a positive impression at the workplace

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Standard

Overview

This OS unit is about personal grooming and behaviour to execute tasks as per the

organization’s standards and create a positive impression at the workplace.

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Unit Code BWS/N9003

Unit Title (Task) Create a positive impression at the workplace

Description Personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace


• Appearance and Behavior

• Task execution as per organization’s standards • Communication and Information record


Element Performance Criteria Appearance and Behavior

To be competent, the user/individual on the job must be able to: PC1. Maintain good health and personal hygiene PC2. Comply with organisation's standards of grooming and personal behavior PC3. Meet the organisation's standards of courtesy, behavior and efficiency PC4. Stay free from intoxicants while on duty PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

Task execution as per organization’s standards

To be competent, the user/individual on the job must be able to: PC6. Take appropriate and approved actions in line with instructions and guidelines PC7. Record details related to tasks, as per procedure PC8. Participate in workplace activities as a part of the larger team PC9. Report to supervisor immediately in case there are any work issues PC10. Use appropriate language, tone and gestures while interacting with clients

from different cultural and religious backgrounds, age, disabilities and gender

Communication and Information record

To be competent, the user/individual on the job must be able to: PC11. Communicate procedure related information to clients based on the sector’s

code of practices and organisation’s procedures/ guidelines PC12. Communicate role related information to stakeholders in a polite manner and

resolve queries, if any PC13. Assist and guide clients to services or products based on their needs PC14. Report and record instances of aggressive/ unruly behavior and seek

assistance PC15. Use communication equipment (phone, email etc) as mandated by your

organization PC16. Carry out routine documentation legibly and accurately in the desired format PC17. File routine reports and feedback PC18. Maintain confidentiality of information, as required, in the role



The user/individual on the job needs to know and understand: KA1. Importance of personal health and hygiene KA2. Organization's standards of grooming and personal behavior KA3. Organization's standards related to courtesy, behavior and efficiency KA4. Ill-effects of intoxicants and potential actions at workplace KA5. Items of uniform & accessories and correct method of wearing/ carrying them KA6. Reporting/ recording formats and protocol for documentation KA7. Kinds of work issues that may arise and reporting structure KA8. Code of practices and guidelines relating to communication with people

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KA9. Organization's requirements for recording and retaining information


The user/individual on the job needs to know and understand: KB1. Ability to speak, read and write in the local vernacular language and English KB2. Appropriate verbal and non-verbal cues while dealing with clients from

different cultural, religious backgrounds, age, disabilities and gender KB3. Different formats on which information is to be recorded KB4. Importance to maintain security and confidentiality of information KB5. Kinds of communication equipment (email, phone etc) available and their

effective use KB6. Selling/ influencing techniques to provide additional services/ products to

clients



Writing Skills



Reading Skills










Plan and Organize


Customer Centricity

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Problem Solving




Analytical Thinking


Critical Thinking



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NOS Version Control

NOS Code BWS/N9003





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Annexure

Nomenclature for QP and NOS

Qualifications Pack

9 characters

[ABC]/ Q 0101

BWS QP number (2 numbers)

Q denoting Qualifications Pack Occuptaion (2 numbers)

Occupational Standard

An example of NOS with ‘N’ 9 characters

[ABC] / N 0101

BWS OS number (2 numbers)

N denoting National Occupational Standard Occuptaion (2 numbers)

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The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation numbers

Skincare services 0101 – 0109

Haircare services 0201 – 0212

Makeup services 0301 - 0306

Nailcare services 0401 - 0406

Aesthetic dermatology services 0501 - 0504

Training academy services 0601 – 0606

Tattoo services 0701 – 0705

Assessment services 0801 - 0802

Sequence Description Example

Three letters Beauty and Wellness BWS

Slash / /

Next letter Whether QP or NOS N

Next two numbers Occupation code 01

Next two numbers OS number 01

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CRITERIA FOR ASSESSMENT OF TRAINEES

Job Role Colourist

Qualification Pack BWS/Q0208

Sector Skill Council Beauty and Wellness

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaulations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 40% in generic NOS and 60% in core/ functional NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack

Marks Allocation

Assessment outcomes

Assessment Criteria for outcomes

Total Marks (1100 + 100)

Out Of

Theory

Skills Practical

1. BWS/N9001 (Prepare and maintain work area)

PC1. ensure that environmental conditions are suitable for the client and the nail care services to be carried out in a hygiene and safe environment

100

15

3

12

PC2. Select suitable equipment and products required for the treatment

19

5

14

PC3. set up the equipment and prepare the products for the nail care services in adherence to the salon procedures and product/ equipment guidelines

20

4

16

PC4. place the products in the trolley for the nail care services

12

2

10

PC5. sterilize, disinfect and place the tools on the tray

14

4

10

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PC6. dispose waste materials in adherence to the organization's and industry requirements

10

2

8

PC7. Store records, materials and equipment securely in line with the organization’s policies

10

2

8

Total 100 22 78

2. BWS/N0201 (Perform basic blow drying of hair)

PC1. comply with health and safety standards and processes laid out by manufacturer and salon and based on client needs

100

9

2

7

PC2. carry out the process using the tools and materials as laid down by the salon

13

3

10

PC3. confirm blow drying instructions with the client

13

3

10

PC4. apply products, if required, following the stylist's instructions

12

2

10

PC5. carry out checks to minimise the risk of damage to the hair and client discomfort

13

3

10

PC6. check whether client is comfortable during the drying process

10

3

7

PC7. use tools and equipments effectively to achieve the required result

10

3

7

PC8. check with the client on satisfaction with the finished result

10

3

7

PC9. provide specific after- process advice to the client Provide specific after-process advice to the client

10

3

7

Total 100 25 75

3. BWS/N0202 (Shampoo, condition the hair and scalp)

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

100

5

1

4

PC2. position self and client 5 1 4

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throughout treatment to ensure privacy, comfort and wellbeing

PC3. prepare yourself, the client and work area for shampoo and conditioning services

5

1

4

PC4. consult with the client to identify the condition of the hair and scalp and provide the suitable treatment

5

1

4

PC5. clarify the client's understanding and expectation prior to commencement of treatment

5

1

4

PC6. sanitize the hands prior to treatment commencement

5

1

4

PC7. prepare the client and provide suitable protective apparel

5

1

4

PC8. select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and treatment plan

5

1

4

PC9. carry out and adapt massage techniques to suit the client needs and to perform the treatment plan

5

1

4

PC10. check the water temperature and flow to meet the needs of the client’s hair, scalp and comfort, and to leave the hair clean and free of products, dirt, and grease

5

1

4

PC11. perform and follow an accurate shampoo and conditioning technique, ensuring the client is comfortable throughout the process

5

1

4

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PC12. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably

5

1

4

PC13. disentangle hair without causing damage to hair or scalp

5

1

4

PC14. check the client’s wellbeing throughout the service and giving the necessary reassurance

5

1

4

PC15. perform and adapt the treatment using materials, equipment and techniques correctly and safely to meet the needs of the client

5

1

4

PC16. promptly refer problems that cannot be solved to the relevant superior for action

5

1

4

PC17. complete the treatment to the satisfaction of the clientin a commercially acceptable time

4

1

3

PC18. record the treatment accurately and store information securely in line with the salon’s policies

3

1

2

PC19. provide specific after- procedure, homecare advice and recommendations for product use and further treatments to the client

3

1

2


3

1

2

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PC21. dispose all waste safety according to the salon’s standards of hygiene and safety

3

1

2

Total 100 21 79

4. BWS/N0206 PC1. Adhere to the health and safety standards laid out by the manufacturer and salon

(Perform Scalp

Massages and Hair 100 5 1 4

Spa Services)

PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing

5

1

4

PC3. Prepare yourself, the client and work area for shampoo and conditioning services

5

1

4

PC4. Consult with the client to identify the condition of the hair and scalp and provide the suitable treatment

5

1

4

PC5. Clarify the client's understanding and expectation prior to commencement of treatment

5

1

4

PC6. Sanitize the hands prior to treatment commencement

5

1

4

PC7. Prepare the client and provide suitable protective apparel

5

1

4

PC8. Select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and treatment plan

5

1

4

PC9. Select a suitable medium and perform hair spa and the scalp massage

7

1

5

PC10. Check the client’s wellbeing throughout the service and giving the necessary reassurance

5

1

4

PC11. Perform and adapt the treatment using materials, equipment and techniques correctly and safely to meet the needs of the client

7

1

5

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PC12. Promptly refer problems that cannot be solved to the relevant superior for action

7

1

5

PC13. Complete the treatment to the satisfaction of the client in a commercially acceptable time

5

1

4

PC14. Record the treatment accurately and store information securely in line with the salon’s policies

7

1

5

PC15. Provide specific after- procedure, homecare advice and recommendations for product use and further treatments to the client Minimize the wastage of products and store chemicals and equipment securely post treatment

5

1

4


10

1

8

PC17. Dispose all waste safety according to the salon’s standards of hygiene and safety

7

1

6

Total 100 17 83

5. BWS/N0207 (Cut hair)

PC1. Adhere to the health and safety standards laid out by the manufacturer and salon

100

4

1

3

PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing

4

1

3

PC3. Prepare yourself, the client and work area for shampoo and conditioning services

4

1

3

PC4. Clarify the client's understanding and expectation prior to commencement of treatment

4

1

3


5

1

4

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5

1

4

PC7. Select styling products, tools and equipment based on the results of client consultation and hair analysis

5

1

4

PC8. Consult the client to identify the desired look before cutting

5

1

4

PC9. Identify the condition of the hair to achieve the required results by analysing the influencing factors

5

1

4

PC10. Select the most suitable technique to the client’s hair and to achieve the desired look

5

1

4

PC11. establish and follow the guidelines to accurately achieve the required look

5

1

4

PC12. select the correct cutting tool to achieve the desired look

5

1

4

PC13. Understand and perform various sectioning techniques to carry out the desired haircut

5

1

4

PC14. Perform various cutting techniques and texturing technique

• Club cutting

• Nothching

• Slicing

• Point cutting

• Scissor over comb

• Feathering • Thinning

5

1

4

PC 15. Cross check the hair cut to ensure even balance and weight distribution

5

1

4


5

1

4

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PC17. Position self and client throughout procedure to ensure comfort and wellbeing

5

1

4

PC18. Perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

5

1

4

PC19. Promptly refer problems that cannot be solved to the relevant superior for action

5

1

4

PC20. Complete the procedure to the satisfaction of the client in a commercially acceptable time

3

1

2

PC21.Record the procedure accurately and store information securely in line with thesalon’s policies

3

1

2

PC22. Provide specific after- procedure, homecare advice and recommendations for product use and further treatments to the client

3

1

2

Total 100 22 78

6. BWS/N0208

(Perform hair styling

and dressing)

PC1. Perform suitable consultation techniques to identify the client’s wishes for the desired look before dressing the hair

100

6

1

5

PC2. Identify the condition of the hair to achieve the required results by analysing the influencing factors

7

2

5

PC3. Select the most suitable drying, setting techniques, styling techniques and finishing technique to achieve the desired look

6

1

5

PC4. Perform the required back combing /back brushing technique

6

1

5

PC5. Control and secure hair effectively into place during dressing

6

1

5

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PC6. Dress the hair to the satisfaction of the client

7

2

5

PC7. Position self and client throughout procedure to ensure comfort and wellbeing

6

1

5

PC8. Perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

7

2

5

PC9. Apply finishing product to maintain the style and follow manufacturer’s instructions

7

2

5

PC10. Ensure the finished style taking into account the critical influencing factors

7

2

5

PC11. Evaluate the result of the

treatment with the client

7

2

5

PC12. Promptly refer problems

that cannot be solved to

the relevant superior for

action

7

3

4


7

2

5

PC14. Record the procedure accurately and store information securely in line with thesalon’s policies

7

3

4


7

2

5

Total 100 27 73

7. BWS/N0209 (Colour and lighten hair)

PC1. Adhere to the health and safety standards laid out by the manufacturer and salon

100

5

2

3

PC2. Consult the client by questioning to identify contra-indications to hair color products

4

1

3

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3

1

2


3

1

2

PC5. Position self and client throughout procedure to ensure privacy, comfort and wellbeing

3

1

2

PC6. Select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted

7

2

5

PC7. Clarify the client's understanding and expectation prior to commencement of procedure

5

2

3

PC8. Mix accurately and apply the colour taking into account the influencing factors using neat sections

9

2

7

PC9. Promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

4

1

3

PC10. conduct a patch test to eliminate the sensitivity/allergies to products to be used before applying color

9

2

7

PC11. Apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas

9

2

7

PC12. Monitor accurately the development of colour as required and follow the manufacturer’s instructions

9

2

7

PC13. Remove the colour products thoroughly from the hair and leave the hair free of any colouring products

9

2

7

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PC14. Apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions

9

2

7


3

1

2


3

1

2

PC17. Record the procedure accurately and store information securely in line with thesalon’s policies

3

1

2


3

1

2

Total 100 27 73

8.BWS/N0221 (Creative Hair colouring)

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

100

5

2

3

PC2. consult the client by questioning to identify contra-indications to hairand colouring products.

5

2

3

PC3. sanitize the hands prior to treatment commencement

5

2

3

PC4. prepare the client and provide suitable protective apparel

5

2

3

PC5. position self and client throughout procedure to ensure privacy, comfort and wellbeing

5

2

3

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PC6. select products, tools and equipment based on the results of client consultation , hair analysis and any tests conducted

5

2

3

PC7. clarify the client's understanding and expectation prior to commencement of procedure

3

1

2

PC8. conduct a patch test to eliminate the sensitivity/allergies to products to be used before applying color

4

1

3

PC9. mix accurately and apply the colour taking into account the influencing factors using neat sections.

3

1

2

PC10.Perform colouring techniques.

•Slicing

•Block colour

•Weaving

•Shoe shine/tipping

•Scrunch colouring

• Black combing

coloring

5

2

3

PC 11.perform colouring and lightening effects

•Full head

•Regrowth

•Block lightening on a partial head

5

2

3

PC12.Perform colour correction techniques.

•Restoring depth and tone

•Neutralisingcolour tone

•Colouring resistant hair

•Prosthetic hair styling

5

2

3

PC13.perform pre-softening 5 2 3

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and pre-pigmentation during colouring services.

PC14.promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

5

2

3

PC15.apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas

5

2

3

PC16.monitor accurately the development of colour as required and follow the manufacturer’s instructions

5

2

3

PC17.remove the colour products thoroughly from the hair and leave the hair free of any colouring products

5

2

3

PC18.apply a suitable conditioner or post colour treatment to the hair following manufacturer’s instructions

5

2

3

PC19.check the client’s wellbeing throughout the service and giving the necessary reassurance

5

2

3

PC20.complete the procedure to the satisfaction of the client in a commercially acceptable time

3

1

2

PC21.record the procedure accurately and store information securely in line with thesalon’s policies

3

1

2

PC22.provide specific after- 4 1 2

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procedure, homecare advice and recommendations for product use and further treatments to the client

Total 100 39 61

9. BWS/N9005 (Consult and advice clients.)

PC1. adhere to the health and safety standards laid out by the salon

100

6

1

5

PC2. identify the client needs for services and products taking into account factors that may limit or affect the choice

12

2

10

PC3. analyse the treatment area, visually and carry out necessary tests

10

2

8

PC4. consult the client by questioning to identify contra- indications to products and provide recommendations for treatments that are suitable to the client

12

2

10

PC5. define a suitable treatment plan to meet the client’s needs

10

2

8

PC6. confirm to the client the pricing and duration of service and products and address client queries

10

2

8

PC7. communicate effectively with the client to maintains clients goodwill trust

10

2

8

PC8. clarify the client's understanding and expectation prior to commencement of treatment

10

2

8

PC9. provide after care advice and recommendations to the client

10

2

8

PC10. record the client and treatment details

10 2 8

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accurately and store information securely in line with the salon’s policies

Total 100 19 81

10. BWS/N9002 (Maintain health and safety at the workplace)

PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

100

10

3

7

PC1. Clean and sterilize all tools and equipment before use

10 3 7

PC2. Maintain one's posture and position to minimize fatigue and the risk of injury

10

3

7

PC3. Dispose waste materials in accordance to the industry accepted standards

12

2

10

PC4. Maintain first aid kit and keep oneself updated on the first aid procedures

15

3

12

PC5. Identify and document potential risks and hazards in the workplace

10

3

7

PC6. Accurately maintain accident reports

10 3 7

PC7. Report health and safety risks/ hazards to concerned personnel

10

3

7

PC8. Use tools, equipment, chemicals and products in accordance with the salon's guidelines and manufacturers’ instructions

13

3

10

Total 100 26 74

11. BWS/N9003 (Create a positive impression at the workplace)

PC1. Maintain good health and personal hygiene

100

8

2

6

PC2. Comply with organisation's standards of grooming and personal behaviour

9

3

6

PC3. Meet the organisation's standards of courtesy, behavior and efficiency

5

1

4

PC4. Stay free from intoxicants while on duty

6 1 5

PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

6

1

5

PC6. Take appropriate and 6 2 4

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approved actions in line with instructions and guidelines

PC7. Record details related to tasks, as per procedure

5 2 3

PC8. Participate in workplace activities as a part of the larger team

5

1

4

PC9. Report to supervisor immediately in case there are any work issues

3

1

2

PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

7

2

5

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

7

2

5

PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any

7

2

5

PC13. Assist and guide clients to services or products based on their needs

4

1

3

PC14. Report and record instances of aggressive/ unruly behavior and seek assistance

4

1

3

PC15. Use communication equipment (phone, email etc) as mandated by your organization

4

1

3

PC16. Carry out routine documentation legibly and accurately in the desired format

4

1

3

PC17. File routine reports and feedback

4 1 3

PC18. Maintain confidentiality of information, as required, in the role

6

2

4

Total 100 27 73

Contents2. BWS/N0201 Perform Basic Blow drying of hair 3. BWS/N0202 Shampoo, condition the hair and the scalp 4. BWS/N0206 Perform Scalp Massages and Hair Spa Services 5. BWS/N0207

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