1 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019 Georgia is the eighth largest market for contact center-related talent. Moderate wages, a prominent headquarters base and a distinction for work ethic contribute to the success of this industry in the state. While most of Georgia’s customer contact centers are in metro Atlanta, major teleservice and customer care centers are located all over the state. Georgia is home to 335 contact center operations, including both full and partial operations. A pipeline of nearly 600 annual graduates from the state’s technical schools with related customer service certificates offers a steady stream of skilled workers. Georgia’s technical colleges offer customer service certifications, enabling new and expanding businesses to take advantage of high-quality training. Atlanta 103,684 Athens 2,612 Augusta 6,583 Macon 3,050 Columbus 4,982 Albany 2,319 Valdosta Savannah 4,431 1,661 Major Customer Care and Teleservice Metros in Georgia by Employment* Georgia offers a variety of market sizes for contact center talent at moderate wages. MSA Contact Center Jobs Median Hourly Earnings Atlanta 103,684 $18.24 Augusta 6,583 $14.86 Columbus 4,982 $14.86 Savannah 4,431 $15.46 Macon 3,050 $17.31 Athens 2,612 $15.43 Albany 2,319 $11.63 Gainesville 2,066 $15.63 Valdosta 1,661 $11.34 Dalton 1,488 $16.94 Warner Robins 1,230 $14.94 LaGrange 1,051 $14.73 Brunswick 971 $15.19 Rome 822 $17.01 Jefferson 688 $14.98 Source: EMSI 2019.4Q Recent Customer Contact Locations, 2015-2019 *Locations with 50 or more employees. Occupations include: computer network support specialists, computer user support specialists, telemarketers, bill and account collectors, customer service representatives, reservation and ticket agents and travel clerks. Source: EMSI 2019.4Q; Georgia Power Community & Economic Development Contact Center Database, 2019. 335 Number of customer care, corporate solutions and telemarketing operations in Georgia 1 6,300 Number of new jobs over the past five years from new or expanding contact center operations 1 8 th State for highest number of contact center-related jobs 2 583 Georgia students obtaining certificates in customer service and computer support in 2018 2 Contact Centers Georgia is a leading contact center and business service center destination Company Workers Year Southeastrans 300 2019 Global Callcenter Solutions 600 2018 Instacart 425 2018 TTEC 400 2018 Sysnet Global Solutions 500 2017 Assurant 335 2017 Kaiser Permanente 816 2016 Voxpro 500 2016 1. Source: Contact Center Database, Georgia Power Community & Economic Development, 2019; 2. Source: EMSI 2019.4Q Company Workers Year Anthem Inc. (expansion) 450 2016 Hollis Cobb (expansion) 450 2016 Convergys 450 2016 Sykes Corporation 400 2016 OnBrand24 (expansion) 140 2016 VXI Global Solutions 570 2015 Total 6,336 Source: Contact Center Database, Georgia Power Community & Economic Development, 2019
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
1Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Georgia is the eighth largest market for contact center-related talent. Moderate wages, a prominent headquarters base and a distinction for work ethic contribute to the success of this industry in the state.
While most of Georgia’s customer contact centers are in metro Atlanta, major teleservice and customer care centers are located all over the state. Georgia is home to 335 contact center operations, including both full and partial operations.
A pipeline of nearly 600 annual graduates from the state’s technical schools with related customer service certificates offers a steady stream of skilled workers. Georgia’s technical colleges offer customer service certifications, enabling new and expanding businesses to take advantage of high-quality training.
Atlanta103,684
Athens2,612
Augusta6,583
Macon3,050
Columbus4,982
Albany2,319
Valdosta
Savannah4,431
1,661
Major Customer Care and Teleservice Metros in Georgia by Employment*
Georgia offers a variety of market sizes for contact center talent at moderate wages.
MSAContact
Center Jobs
Median Hourly
EarningsAtlanta 103,684 $18.24
Augusta 6,583 $14.86
Columbus 4,982 $14.86
Savannah 4,431 $15.46
Macon 3,050 $17.31
Athens 2,612 $15.43
Albany 2,319 $11.63
Gainesville 2,066 $15.63
Valdosta 1,661 $11.34
Dalton 1,488 $16.94
Warner Robins 1,230 $14.94
LaGrange 1,051 $14.73
Brunswick 971 $15.19
Rome 822 $17.01
Jefferson 688 $14.98
Source: EMSI 2019.4Q
Recent Customer Contact Locations, 2015-2019
*Locations with 50 or more employees. Occupations include: computer network support specialists, computer user support specialists, telemarketers, bill and account collectors, customer service representatives, reservation and ticket agents and travel clerks. Source: EMSI 2019.4Q; Georgia Power Community & Economic Development Contact Center Database, 2019.
335Number of customer care, corporate solutions and telemarketing operations in Georgia1
6,300Number of new jobs over the past five years from new or expanding contact center operations1
8thState for highest number of contact center-related jobs2
583Georgia students obtaining certificates in customer service and computer support in 20182
Contact CentersGeorgia is a leading contact center and business service center destination
Company Workers YearSoutheastrans 300 2019
Global Callcenter Solutions 600 2018
Instacart 425 2018
TTEC 400 2018
Sysnet Global Solutions 500 2017
Assurant 335 2017
Kaiser Permanente 816 2016
Voxpro 500 2016
1. Source: Contact Center Database, Georgia Power Community & Economic Development, 2019; 2. Source: EMSI 2019.4Q
Company Workers YearAnthem Inc. (expansion) 450 2016
Hollis Cobb (expansion) 450 2016
Convergys 450 2016
Sykes Corporation 400 2016
OnBrand24 (expansion) 140 2016
VXI Global Solutions 570 2015
Total 6,336
Source: Contact Center Database, Georgia Power Community & Economic Development, 2019
2 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Major Contact Center Markets, Sorted by Lowest Average Hourly Wage
Wage rates are competitive among the nation’s top customer contact locations.
The workforce in Atlanta and throughout Georgia is highly skilled with a strong work ethic. Customer contact center employers are able to find the employees they need at the right price here in Georgia.
State MSA Tota
l Em
ploy
men
t fo
r Co
ntac
t Ce
nter
O
ccup
atio
ns
Hou
rly
Wag
e fo
r Co
ntac
t Ce
nter
O
ccup
atio
ns
Com
pute
r U
ser
Su
ppor
t Sp
ecia
lists
Com
pute
r N
etw
ork
Supp
ort
Spec
ialis
ts
Tele
mar
kete
rs
Bill
and
Acc
ount
Co
llect
ors
Cust
omer
Ser
vice
R
epre
sent
ativ
es
Res
erva
tion
and
Tr
ansp
orta
tion
Tic
ket
Age
nts
and
Trav
el C
lerk
s
FL Miami 103,879 $19.75 $24.05 $28.27 $12.23 $19.71 $16.89 $17.38
FL Tampa 68,394 $20.44 $24.53 $34.09 $12.32 $17.27 $16.32 $18.12
AZ Phoenix 115,155 $20.94 $25.28 $29.41 $14.57 $17.37 $17.25 $21.78
GA ATLANTA 103,684 $21.52 $26.55 $34.99 $12.35 $18.88 $17.98 $18.37
MN Minneapolis 66,964 $22.32 $27.40 $30.47 $15.62 $19.51 $18.95 $21.96
PA Philadelphia 87,435 $22.40 $27.26 $33.14 $14.19 $19.75 $19.27 $20.81
IL Chicago 138,238 $22.58 $26.23 $32.87 $14.06 $19.87 $19.14 $23.31
TX Dallas 150,967 $22.99 $24.97 $38.34 $15.95 $18.02 $17.60 $23.07
CA Los Angeles 135,109 $23.08 $28.50 $34.71 $15.11 $21.20 $19.49 $19.49
TX Houston 88,749 $23.87 $29.04 $40.43 $13.13 $18.01 $17.04 $25.58
DC Washington 79,953 $24.88 $31.18 $38.27 $14.14 $24.17 $19.63 $21.87
WA Seattle 63,090 $25.01 $31.61 $40.46 $17.68 $19.83 $20.69 $19.76
NY New York 234,172 $25.80 $31.56 $41.90 $15.82 $23.51 $20.48 $21.52
Source: EMSI 2019.4Q
Customer Experience Firm TTEC Brings Up to 500 Jobs to Gwinnett
“Atlanta provided an excellent market opportunity to create a new Humanify Customer Engagement Center, given its outstanding labor force.”
Martin DeGhetto, Chief Operating Officer, TTEC
Source: “Customer experience firm TTEC bringing up to 500 jobs to Duluth area,” Gwinnett Daily Post, 6.27.2018
3Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Source: Contact Center Database, Georgia Power Community & Economic Development, 2019Note: Partial contact centers include locations that have a contact center housed within a larger function such as headquarters or distribution.
Contact Centers Full and Partial Contact Centers with 50+ Employees
Fu l l
Par t i al
Typ e
< al l o th e r val u es>
Fu l l
Par t i al
Typ e
< al l o th e r val u es>
Full Partial
4 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Company Metro Area (City) Employment Line of Business Function
ADP LLC Atlanta 499 Tax Credit Services Customer Support Services
Allconnect Inc. Call Center Atlanta 200 Telecommunications Customer Service Telecommunications Customer Service
Alorica Inc. Atlanta (Marietta) 250 Customer Contact Services Customer Contact Solutions Outsourcing
American HomePatient Inc. Service Center Valdosta 89 Medical Equipment Rental & Sale Customer Service
Aspirion Health Resources LLC Columbus 90 Adjustment & Collection Services Adjustment & Collection Services
Assurant Inc. Service Center Atlanta (Duluth) 950 Insurance Customer Service, Claims Processing
Atlanta Gas Light Co. Call Center Atlanta (Riverdale) 170 Natural Gas Distribution Customer Care Center
Bay Area Credit Service LLC Atlanta (Norcross) 100 Adjustment & Collection Services Adjustment & Collection Services
C2C Resources LLC Atlanta 50 Adjustment & Collection Services Adjustment & Collection Services
CarMax Auto Finance Atlanta (Kennesaw) 700 Finance Customer Service
Chat Comm 911 Atlanta 60 Call Center Services Call Center Services
Chime Solutions Inc. Atlanta (Morrow) 950 Contact Center Staffing Contractor Staffing Solutions, Contact Center Services
Coca-Cola Refreshments Inc. Call Center Atlanta (Alpharetta) 500 Beverage Manufacturing Customer Support Customer Service
Computer Generated Solutions Inc./CGS Atlanta (Peachtree Corners) 355 Computer Hardware & Software,
Systems DesignOutsourced Call Center Services, Help Desk Solutions
Concentra Solutions Inc. Americus (No MSA) 50 Telemarketing/Call Center Services Telemarketing/Call Center Services
Concentrix Columbus 400 Business Services Back Office Support
Contract Callers Inc. Augusta 100 Call Center Services Collections, Field Service Projects, Call Center Services
Convergent Contact Solutions Augusta 765 Customer Contact Center Customer Service
Convergent Outsourcing Inc. Atlanta 380 Banking/Finance/Credit/Tax Collections, Customer Contact
Coxe Curry & Associates Atlanta 50 Computer Processing & Data Preparation Call Center Services
Credigy Solutions Inc. Atlanta (Norcross) 85 Adjustment & Collection Services Adjustment & Collection Services
Delta Air Lines Inc. Augusta 230 Air Transportation Reservations Center
DialAmerica Inc. Athens 500 Customer Contact Services Customer Contact Services
E*TRADE Financial Corp. Call Center Atlanta (Alpharetta) 800 Banking/Finance/Credit/Tax Customer Service, Customer Contact
Electrolux Major Appliances Call Center Augusta 500 Manufactured Goods Customer Support Services
Express Scripts Inc. St. Mary's (No MSA) 300 Retail/Wholesale Trade Services Customer Service
Faneuil Inc. Atlanta (Kennesaw) 175 Accounting-Billing Offices Accounting-Billing Offices
Financial Asset Management Systems Inc. Atlanta (Tucker) 180 Adjustment & Collection Services Adjustment & Collection Services
Financial Asset Management Systems Inc. Atlanta (Woodstock) 180 Adjustment & Collection Services Adjustment & Collection Services
First Financial Asset Management Atlanta (Norcross) 130 Adjustment & Collection Services Adjustment & Collection Services
Fusion Atlanta 400 Communications Services Customer Service, Training Center
Georgia Power Co. Customer Care Center Atlanta (McDonough) 500 Utility Customer Service, Customer Contact
Global Callcenter Solutions Columbus 150 Call Center Services Call Center Services
Hamilton Relay Albany 239 Telephone Communication Captioned Telephone Services
Hamilton Relay Columbus 150 Telephone Communication Captioned Telephone Services
Hollis Cobb Associates Inc. Atlanta (Duluth) 210 Accounting Services Collections, Billing Services
Honeywell Global Service Response Center Atlanta 105 Industrial Machinery & Equipment Customer Contact
HSI Financial Services LLC Atlanta 50 Business Services Adjustment & Collection Services
IBM Corp. Atlanta (Smyrna) 100 Computer Hardware & Software Customer Support Services
Incomm Inc. Atlanta (Norcross) 80 Telephone Communications Customer Service
Instacart Atlanta 425 Grocery Delivery Service Customer Experience Center
Internal Revenue Service Center Atlanta (Chamblee) 4,311 Government Customer Service Center
Kaiser Permanente Atlanta (Duluth) 432 Healthcare Provider Customer Service
Lingo Macon 240 Communications Services Customer Service
LogistiCare Solutions LLC Call Center Atlanta (College Park) 275 Local Passenger Transportation Customer Service
Full Customer Contact Centers in Georgia (50 or more employees)
5Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Full Customer Contact Centers in Georgia (50 or more employees)
Company Metro Area (City) Employment Line of Business Function
Momentum Telecom Atlanta (Cartersville) 99 Telecommunications Customer Service
MSC Industrial Supply Co. Call Center Atlanta (Mabelton) 446 Retail/Wholesale Trade Services Call & Fulfillment Center
National Credit Systems Inc. Atlanta (College Park) 100 Adjustment & Collection Services Adjustment & Collection Services
National EMS Inc. Call Center Athens 90 Emergency Medical Services Customer Contact
Nations Recovery Center Inc. Atlanta (Doraville) 90 Adjustment & Collection Services Adjustment & Collection Services
NCR Corp. Center of Excellence Atlanta (Peachtree City) 150 Business Services Help Desk, Customer Support, Training
OmegaFi Columbus 73 Adjustment & Collection Services Adjustment & Collection Services
OnBrand24 Savannah 60 Customer Contact Services Customer Contact Services
Onshore Outsourcing Glennville (No MSA) 150 Technology Services Customer Contact Services
Orkin Pest Control Call Center Atlanta (Covington) 135 Pest & Termite Treatment Services Customer Service
PharmaCentra LLC Americus (No MSA) 300 Software Development, Pharmaceutical Industry Customer Contact
Philips Healthcare Customer Solutions Atlanta (Alpharetta) 550 Healthcare Equipment Customer Care Center, Technical Support
PointClear LLC Atlanta (Duluth) 65 Call Center Services Call Center Services
QTS Atlanta (Suwanee) 200 Computer Facilities Management Services Customer Service
Radial Inc. Brunswick 400 Internet E-commerce or Sales Customer Service, Customer Contact
RGL Associates Inc. Brunswick 80 Adjustment & Collection Services Adjustment & Collection Services
Ricoh Americas Corp. Call Center Atlanta (Duluth) 250 Retail/Wholesale Trade Services Customer Service, Customer Contact
S2G Support Services Group Atlanta 50 Customer Contact Services Customer Contact Services
Sequium Asset Solutions LLC Atlanta (Marietta) 150 Banking/Finance/Credit/Tax Collections Services, Customer Contact
ServiceCheck Atlanta 225 Computer Processing & Data Preparation Customer Service
SITEL Corp. Augusta 500 Customer Contact Services Shared Services, Customer Contact
Southeastrans Atlanta (Villa Rica) 300 Transportation Services Customer Service
Southwest Airlines Atlanta Customer Support & Services (CS&S) Call Center Atlanta 500 Air Transportation Customer Service, Reservations Center
Sprint Corp. Call Center Atlanta 850 Telecommunications Customer Service, Shared Services
State Farm Insurance Co. Atlanta 2,000 Insurance Customer Service Insurance Customer Service
SysNet Global Solutions Atlanta 500 Computer Processing & Data Preparation Computer Processing & Data Preparation
TeleNet Marketing Solutions LLC Athens (Bogart) 70 Call Center Services Call Center Services
Teleperformance Albany 530 Customer Contact Services Customer Service
Teleperformance Augusta 320 Customer Contact Services Customer Service
The Home Depot Call Center Atlanta (Kennesaw) 533 Retail/Wholesale Trade Services Customer Service
Thermo Fisher Scientific Inc. Call Center Atlanta (Suwanee) 130 Manufactured Goods Customer Service, Order Processing Center
T-Mobile USA Inc. Augusta 870 Communications Services Customer Service
TSYS Atlanta (McDonough) 300 Credit Card & Payment Processing Customer Service Center
TTEC Atlanta (Duluth) 400 Telemarketing/Call Center Services Telemarketing/Call Center Services
UGA Calling Center Athens 60 Business Services Customer Service
Unisys Augusta 700 Information Technology Customer Service
Urban Outfitters Augusta (Martinez) 254 Retail Clothing National Customer Service, IT Support
Victory Recovery Services Inc. Atlanta (Buford) 50 Adjustment & Collection Services Adjustment & Collection Services
Vital Solutions Inc. Atlanta (Norcross) 200 Business Services, Collection Services Collection Services
VoiceNation LLC Gainesville (Buford) 200 Live Answering Services Customer Service
VXI Global Solutions Atlanta (College Park) 350 Customer Contact Center Customer Contact Center
Wipro Technologies Atlanta (Chamblee) 120 Computer Related Services IT Consulting, Outsourcing
WOW! Call Center Augusta 380 Communications Services Customer Support Services
Zcorum Customer Care Center Gordon (No MSA) 130 Communications Services Customer Care Center
6 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Partial Contact Centers in Georgia (50 or more employees)
Partial contact centers include locations that have a contact center housed within a larger function such as headquarters or distribution.
Georgia’s diverse employer base serves industry segments ranging from retail to finance to heavy manufacturing and provides jobs for thousands of Georgians. The state’s largest companies often employ customer care and teleservice workers.
Company Metro Area (City) Line of Business Function
Aaron's Inc. Atlanta (Kennesaw) Franchisors & Licensors Customer Service Center
ACI Worldwide Inc. Atlanta (Norcross) Computer Hardware & Software, Systems Design Customer Support Services
Ackerman Security Systems Atlanta (Norcross) Security Systems Services Customer Support Services
ADP LLC Atlanta (Alpharetta) Business Services Call Center Services, HR, Payroll Processing
ADP LLC Augusta Business Services Customer Support, Payroll Processing
AFLAC Inc. Columbus Insurance Large Customer Support Division
American Home Shield Corp. LaGrange (No MSA) Insurance Customer Service, Claims Processing
American International Group Inc./AIG Atlanta (Alpharetta) Insurance Customer Service, Claims Processing
Ameris Bank Operations Center Atlanta State Commercial Banks Customer Service
AmTrust North America Atlanta (Alpharetta) Insurance Customer Service, Claims Processing
Anthem Inc. Atlanta Insurance Large Customer Support Division
Anthem Inc. Columbus Insurance Large Customer Support Division (Claims, Operations, Clinical Management)
Aon Integramark Atlanta (Alpharetta) Surety Insurance Insurance Customer Service
ApolloMD Atlanta (Sandy Springs) Temporary Help Services Customer Service
Associated Credit Union Atlanta (Norcross) Credit Union Customer Support Services
Assurant Specialty Property Atlanta Insurance Customer Service, Claims Processing
AT&T Inc. Augusta Communications Services Customer Support Services
AT&T Mobility Cedartown (No MSA) Communications Services Customer Support Services
Atlanta Postal Credit Union Atlanta Credit Unions Customer Support Services
Augusta Oncology Associates PC Augusta Doctors, Medical, Offices & Clinics Customer Service
Automobile Protection Corp./EasyCare Atlanta (Norcross) Insurance Customer Service
Bank of America Atlanta (Norcross) National Commercial Banks Collection Services
BCD Travel Atlanta Travel, Hospitality, Entertainment Customer Support Services
Benevis LLC Atlanta (Marietta) Dentists Offices & Clinics Customer Support Services
Better Homes & Gardens Real Estate Metro Atlanta Real Estate Customer Support Services
BizChair.com Atlanta (Canton) Office Products Customer Service
Brasseler USA Savannah Manufactured Goods Customer Service
CallRail Atlanta Prepackaged Software Customer Support Services
Carestream Dental LLC Atlanta Business Services Customer Service
Ceridian Corp. Atlanta Business Services Customer Support, Payroll Processing
Change Healthcare Atlanta Healthcare Collections
Change Healthcare Atlanta (Alpharetta) Computer Hardware & Software, Systems Design Customer Support Services
Cherokee Carpet Industries Inc. Dalton Rugs & Carpets Customer Service
CIOX Health Atlanta (Alpharetta) Health Information Technology Customer Service
Comcast Cable Communications Inc. Atlanta Communications Services Customer Service
Community Loans of America Inc. Atlanta Personal Credit Institutions Customer Service
Conduent Inc. Atlanta Computer Integrated Systems Design Client Services
ConstructConnect Atlanta (Norcross) Periodicals, Publishing, Printing Customer Support Services
Cooling & Winter LLC Atlanta (Marietta) Legal Services Client Services
Cotiviti Inc. Atlanta Healthcare Payment Services Customer Support, Technical Help
CribMaster Atlanta (Marietta) Computer Programming Services Customer Support Services
D4C Dental Brands Inc. Atlanta Dentists Offices & Clinics Customer Support Services
Delta Community Credit Union Atlanta (Hapeville) Credit Unions Customer Support Services
7Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Partial Contact Centers in Georgia (50 or more employees)
Company Metro Area (City) Line of Business Function
Delta Dental Insurance Co. Atlanta (Alpharetta) Hospital & Medical Service Plans Customer Service, Claims Processing
EarthLink Inc. Atlanta Radiotelephone Communications Customer Service
Eaton Lighting Solutions Atlanta (Peachtree City) Manufactured Goods Customer Service & Billing
ELEAD1ONE Valdosta Software Products & Services Customer Service
Encompass Insurance Co. Atlanta (Duluth) Insurance Customer Service
Equifax Inc. Atlanta Banking/Finance/Credit/Taxes Customer Service
Equifax Inc. Data Center Atlanta (Alpharetta) Banking/Finance/Credit/Taxes Customer Service
Essendant Atlanta (Suwanee) Stationery & Office Supplies Customer Service
Family Orthodontics Atlanta Doctors, Medical, Offices & Clinics Customer Service
First Investors Servicing Corp. Atlanta Personal Credit Institutions Customer Service
FleetCor Technologies Inc. Atlanta (Norcross) Business Services Customer Service
Gas South LLC Atlanta Natural Gas Transmission Customer Service
GEICO Macon Insurance Customer Service, Claims Processing
Georgia Aquarium Atlanta Aquarium Customer Services
Georgia Farm Bureau Mutual Insurance Co. Macon Insurance Customer Service
Georgia Technology Authority Atlanta Government Customer Support
Georgia-Pacific LLC Atlanta Manufactured Goods Shared Services, Customer Support
Good2Go Auto Insurance Atlanta Insurance Customer Service
Greenway Health LLC Atlanta (Carrollton) Business Services Customer Service, Technical Support
Gwinnett Technical College Atlanta (Lawrenceville) Technical Institutes Student Support
Home Depot Inc. Atlanta Lumber & Other Building Materials Customer Service, Shared Services
Hugo Boss/Distribution Midway (No MSA) Clothing & Accessories Customer Service
Humana Inc. Atlanta (Roswell) Hospital & Medical Service Plans Customer Service
INAP Atlanta Computer Facilities Management Services Computer Facilities Management Services
Ingo Money Inc. Atlanta (Alpharetta) Internet Banking Customer Service
InterContinental Hotels Group Inc. Atlanta Hospitality Customer Service
Jackson EMC Jefferson (No MSA) Electric Services Customer Service
Kendrick Paint & Body Shop Augusta Body Repair Shop Customer Support Services
Kids2 Inc. Atlanta Games & Toys Customer Support Services
Larson-Juhl Atlanta (Norcross) Manufactured Goods Customer Support Services
Lectra USA Inc. Atlanta (Smyrna) Technology Solutions Customer Support Services
LexisNexis Risk Solutions Atlanta (Alpharetta) Business Services, Credential Verification Customer Service, Transaction Processing
LGE Community Credit Union Atlanta (Marietta) Credit Unions Customer Service
LOMA Atlanta Associations, Business Customer Service
Lufthansa Cargo Americas Atlanta (College Park) Air Transportation Customer Service
Lund International Inc. Ventshade Division Atlanta (Lawrenceville) Motor Vehicle Parts & Accessories Customer Support Services
Manheim Atlanta Atlanta (College Park) Automobile Auction Customer Service
MarketSource Corp. Atlanta (Alpharetta) Communications Services Customer Service
MAXIMUS Inc. Georgia Families Atlanta Individual & Family Social Services Customer Service
McMaster-Carr Supply Co. Atlanta (Douglasville) Industrial Supplies Customer Service
Meggitt Training Systems Inc. Atlanta (Suwanee) Training Shared Services, Customer Service
Mohawk Industries Inc. Dalton Manufactured Goods Sales, Customer Service
NCR Corp. Atlanta Computer Hardware & Software, Systems Design Help Desk
OMIX ADA Inc Atlanta (Suwanee) Motor Vehicle Supplies & New Parts Customer Support Services
OneDigital Health & Benefits Atlanta Insurance Customer Service
Optum Inc. Atlanta Insurance Customer Service, Claims Processing
Orkin LLC Atlanta Business Services Customer Service
OrthoGeorgia Macon Doctors, Medical, Offices & Clinics Customer Service
8 Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Company Metro Area (City) Line of Business Function
Palmetto GBA LLC Augusta Business Services Customer Service
Parts Authority Inc. Atlanta (Norcross) Motor Vehicle Supplies & New Parts Customer Support Services
Peachtree Packaging Inc. Atlanta (Lawrenceville) Corrugated & Solid Fiber Boxes Customer Service
Piedmont Athens Regional Athens Hospitals, General Medical & Surgical Client Services
Pier 1 Imports Inc. Distribution Center Savannah Miscellaneous Homefurnishings Stores Customer Service
Pirelli Tire North America LLC Rome Manufactured Goods Customer Service
Primerica Inc. Atlanta (Duluth) Insurance Customer Support, Debt Collection
ProCare Rx Gainesville Computer Programming Services Customer Service
Pull-A-Part Inc. Atlanta (Doraville) Motor Vehicle Supplies & Used Parts Customer Support Services
Quest Diagnostics Inc. Atlanta (Tucker) Medical Laboratories Client Services
Randstad USA Atlanta Business Services Support Services, Customer Contact
Renasant Bank Operations Center Atlanta (Lawrenceville) Banks Customer Support Services
Response Mine Interactive Atlanta Advertising Agencies Customer Service
Ricoh Americas Corp. Atlanta (Tucker) Office Products Customer Service
Ricoh USA Inc. Accounting Center Macon Retail / Wholesale Trade Services Customer Service
Rinnai America Corp. Atlanta (Peachtree City) Air Conditioning & Heating Equipment Customer Support Services
Ritz-Carlton Atlanta Atlanta Hotel Reservations
Robins Financial Credit Union Warner Robins Credit Unions Customer Service
Royal Metal Products Inc. Atlanta (Temple) Sheet Metal Work Customer Support Services
Ryder Shared Services Center Atlanta (Alpharetta) Transportation Services Customer Service
Sage Atlanta Computer Hardware & Software, Systems Design Customer Support, Help Desk
Sawnee EMC Atlanta (Cumming) Utility Customer Service
Scientific Games International Inc. Atlanta (Alpharetta) Computer Systems Design Technical Support
Scott Logistics Corp. Rome Transportation, Logistics Customer Service
Shaw Industries Atlanta (Cartersville) Manufactured Goods Customer Service
Shaw Industries Dalton Manufactured Goods Customer Service
Snapping Shoals EMC Atlanta (Covington) Utility Customer Service
Southeastern Mills Inc. Rome Food Processing Customer Service
Southeastrans Inc. Atlanta (College Park) Local Passenger Transportation Customer Service
SPH Analytics Atlanta (Duluth) Computer Processing & Data Preparation Phone Surveys, Call Center Services
SPS Co. Atlanta (Alpharetta) Medical Equipment & Supplies Customer Service
State Farm Insurance Co. Operations Atlanta (Duluth) Insurance Claims Processing
Taylor Communications Toccoa (No MSA) Business Services Customer Contact Services
Teachers Retirement System of Georgia Atlanta Insurance Customer Service
The Aliera Companies Inc. Atlanta (Sandy Springs) Accident & Health Insurance Insurance Customer Service
The Hartford Atlanta (Alpharetta) Insurance Customer Service
TOTO USA Inc. Atlanta (Fairburn) Manufactured Goods Customer Support Services
TransUnion LLC Atlanta Business Services Credit Reporting Services
Travelers Atlanta (Alpharetta) Insurance Customer Service, Claims Processing
Travelport GDS Atlanta Internet E-commerce or Sales Customer Service
TSYS Loyalty & Prepaid Atlanta (Alpharetta) Business Consulting Services Customer Service
TSYS/Total System Services Inc. Columbus Business Services Customer Service, Credit Card Processing
Tyson Foods Inc. Macon Poultry Processing Customer Service
United Acceptance Inc. Atlanta (Smyrna) Business Services Customer Service
United Way of Greater Atlanta Atlanta Social Services Customer Service
Verint Systems Inc. Atlanta (Alpharetta) Computer Integrated Systems Design Customer Service
Verizon Connect Atlanta Computer Programming Services Customer Service
Partial Contact Centers in Georgia (50 or more employees)
9Georgia Power Community & Economic Development – Your Partner In Business © Georgia Power, December 2019
Company Metro Area (City) Line of Business Function
Verizon Wireless Atlanta (Alpharetta) Communications Services Customer Service
Walton EMC Atlanta (Monroe) Electric Services Customer Service
Wells Fargo Financial Services Macon Retail/Wholesale Trade Services Customer Service
Windstream Communications Baldwin (No MSA) Radiotelephone Communications Customer Service
Yamaha Motor Corp. USA Atlanta (Kennesaw) Motor Vehicle Supplies & New Parts Customer Support Services
Verint Systems Inc. Atlanta (Alpharetta) Computer Integrated Systems Design Customer Service
Verizon Telematics Atlanta Computer Programming Services Customer Service
Verizon Wireless Atlanta (Alpharetta) Communications Services Customer Service
Vision Wireless Augusta Communications Services Help Desk
Walton EMC Atlanta (Monroe) Electric Services Customer Service
Wells Fargo Financial Services Macon Retail/Wholesale Trade Services Customer Service
Windstream Communications Baldwin (No MSA) Radiotelephone Communications Customer Service
Winn Army Community Hospital Fort Stewart Hospital Customer Service
Yamaha Motor Corp. USA Atlanta (Kennesaw) Motor Vehicle Supplies & New Parts Customer Support Services
Partial Contact Centers in Georgia (50 or more employees)
Georgia Power Community & Economic Development
75 Fifth Street NW, Atlanta, GA [email protected]
www.SelectGeorgia.com
Doug Coffey 404-506-3416 [email protected]
Walt Farrell 404-506-2243 [email protected]
MaryBeth Flournoy 404-506-1560 [email protected]
Charlie Moseley 404-506-3432 [email protected]
Brenda Robbins 404-506-6617 [email protected]
Charles Stallworth 404-506-2312 [email protected]
12.30.19
Georgia Power has been helping companies locate in our state for 90 years. We offer a full array of products and services available at no cost. To receive confidential, proven assistance, please contact one of our experienced professionals:
Related Documents
